Our client is a leading bank in Asia and they are recruiting for Customer Service Executive for the business banking division.

about the job

• Resolves customer issues and inquiries received through various channels (calls, emails and live chats) accurately and within the committed turnaround time.
• Resolves customer complaints and issues to the customer's satisfaction and accurately documents complaints, problems, and their solutions.
• Maintains up to date knowledge through individual and team training, attending meetings, and staying informed by reading information in the Contact Centre's knowledge management system.
• Safeguards the confidentiality of the Bank's customers and their data.

skills and experience required

• Degree in any discipline.
• At least 2 years of experience in a call center / banking / customer service environment is advantageous.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

• Event-related (liaison with vendors/staff, gathering of resources, adaptation of artworks)
• Exhibitions-related (liaison with vendors/staff, gathering of resources, adaptation of artworks)
• Corporate video-related (liaison with vendors/staff, gathering of resources, adaptation of artworks)
• Other related tasks as assigned

• Support Tribute Night related scope of work

• Event-related (liaison with vendors/staff, gathering of resources, adaptation of artworks)
• Other related tasks as assigned

• Resource management, including

• Data/content/files migration
• Tagging of photos

• Support administrative/logistical matters in the department, including

• Raising Purchase Request
• Raising IT request
• Minute-taking

• Support internal branding, secured social platform and communications scope of work, including

• Brand management
• Content management and writing

• Other comms-related scope of work as assigned

Interested candidates, do drop me the following:

Tele: @jesswongie

WA 96503173

or email to [email protected]

Jessie Wong Yuan Si

R2197171

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

You will gain exposure and experience in:

• Work with regional R&D, Marketing, Operations, M&A and Country Business team to identify key areas of interest
• Conduct and develop search strategies and identify start-up companies in the area of interest via own desk research / using external consultants
• Create a long list & short list of potentially interesting investment opportunities in start-up working with Sika team
• Develop the process to evaluate start-up’s including (i) what improvements it will bring Sika, (ii) stage of start-up (idea, prototype, first sales etc..) and (ii) how Sika could add value to start-up working with various departments in Sika
• Develop existing relationships and build new ones with potential start-up owners
• Project manage the investment opportunity from beginning to end, including due diligence, financial planning, scoping, closing and integration
• Performing company valuations as part of investing into start-up, including assessment of relevant business, operational, and financial aspects
• Organization and coordination of due diligence activities and execution of selected financial due diligence. Liaison with external consultants and internal/external business leaders
• Proactively identify issues and opportunities to guide the decision-making process.
• Creation of internal approval documents in cooperation with the line management for the attention of the Group management/Board of directors
• Also supporting M&A projects and pipeline management in close cooperation with M&A Head and business leaders
• Analysis and Preparation of information for M&A projects as required by M&A Head
• IMO activities as needed

Day-day activities & Cross functional activities

• Work closely with M&A Head APAC in areas of start-up investment projects and few M&A projects
• Accompany and interact in meetings with various departments (R&D, Marketing, Operations and Business teams) to identify area of interest for investing in start-ups
• Use search tools to identify start-ups
• Create tools (excel / web based) to manage the identified start-ups (long list & short list)
• Get in touch with Owners of start-up
• Travel to meet Owners and develop relationship and gather information
• Tarvel with M&A head for certain meetings in country and/or M&A targets
• Develop presentation on the start-up and information as required by Sika template working with the team
• Develop business case for start-up investment opportunity working with M&A head and relevant departments
• Project manage the investment opportunity across global, regional and country organization
• Prepare presentations for Sika group management for decision
• Upon an identified investment project, the management trainee might be required to spend considerable amount of time / rotated to stay in the country where the project will be implemented (mainly in APAC countries)

We are looking to hire a Business Operations & Enablement Associate to support new hire onboarding, development/upskilling programs, rewards & recognition programs, process & tools documentation, and communications for our regional sales & marketing teams.

The role will report to the Sales Enablement Lead

You Will:

• Develop and execute engaging and informative training materials, presentations, and documentation to bolster enablement efforts. Continuously update and curate training content to uphold accuracy and relevance.

• Facilitate thorough onboarding programs for new team members, furnishing them with essential tools and knowledge for successful integration. Regularly refine onboarding procedures to enhance efficacy and streamline operations.

• Oversee the internal intranet as a centralized repository for team resources and training materials. Maintain its user-friendly interface and comprehensive functionality to serve as an indispensable resource for the team.

• Organize internal meetings and events to foster intra team brainstorming sessions, disseminate company objectives, strategies, plans and results. Work collaboratively across functions to ensure seamless event execution, encompassing logistics, agenda creation, and post-event follow-up.

• Spearhead Rewards & Recognition initiatives to inspire and incentivize internal colleagues. Collaborate cross-functionally to effectively promote these programs.

• Main support towards on-going projects related to marketing automotive services in the Asia-pacific region
• Market research of automotive trends and technology to form a strategy of product services offerings for Asia-pacific region
• Benchmark existing services programs and methodologies and propose recommended improvements to identify growth areas
• Support in the definition of online training strategies and development of training modules for China, Australia and ASEAN
• Monitor and evaluate training and helpdesk program’s effectiveness, success and ROI periodically and report on them
• Handles regional reporting for Technical Services Portfolio

Assurity Trusted Solutions (ATS) is a reputable subsidiary of the Government Technology Agency (GovTech), dedicated to operating the National Authentication Framework (NAF) and National Certification Authority (NCA) in Singapore. Our primary focus is to establish trust in the use of digital services by providing secure and convenient identity management solutions.

We are currently seeking an IT Project Management and Procurement Specialist to join our team and contribute to our mission of enhancing Singapore's competitiveness as a trusted ICT hub for citizens and businesses.

A brief summary of your job responsibility:

• Manage and execute the procurement of ICT systems, goods and services in a timely manner. This includes the preparation of all procurement deliverables for each procurement project assigned;
• Be part of various project teams to complete the procurement project on time;
• Provide business perspective in project teams;
• Draft, review and refine structure of tenders, contractual terms and requirement specifications for the procurement of the ICT systems, good and services;
• Understand the government procurement policy and advise project teams on meeting such policies while enabling project needs to be met;
• Identify potential procurement risks and its implication to the project stakeholders, and propose mitigating measures to manage the risks;
• Review proposals from suppliers;
• Review, clarify and negotiate business requirements with suppliers;
• Perform billing governance and operations to ensure business sustainability and adequate cashflow;
• Interact closely and partner with the business units to provide billing support and analysis;
• Handle month/year-end closing of billing and accruals;
• Ensure billing functions are executed within the stipulated deadlines or/and tender specifications;
• Engage vendors in relation to billing matters such billing disputes and draw up the billing framework for vendors' compliance;
• Work with auditors and awarded vendors on vendor's billing audit matters;
• Use of billing templates and validation tools to ensure billing governance and processes are adhered to;
• Drive innovation on work processes;
• Monitoring and Track Project Expenses and Timeline;
• Ensure that records and documentation of projects and related issues are kept updated; and
• Any other duties that may be assigned

To succeed in this role, you will ideally have:

• Be familiar with Government IM on Procurement
• Minimum 8/10 years of relevant working experience, preferably in both procurement and billing;
• Good knowledge of government infocomm environment;
• Good knowledge of ICT Procurement and contract management practices;
• Ability to communicate effectively across all levels;
• Team Player and Self-Motivated;
• Able to consolidate multiple streams of information into a cohesive whole; and
• Good command of the English Language, both written and spoken.
• Proficient in Microsoft Office in particular Microsoft Excel and Powerpoint.

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage you to grow and learn.
• We have flexible working hours with hybrid working arrangements.
• Contract Staff enjoys the same benefits as Permanent Employees.

As a Business Development Manager for our beauty salon, you'll be responsible for driving strategic growth initiatives and expanding our client base. Your primary focus will be on developing and implementing effective sales and marketing strategies to increase revenue and profitability. You'll identify new business opportunities, build relationships with potential clients, and negotiate partnerships to enhance our brand presence. Additionally, you'll analyze market trends, monitor competitor activities, and recommend innovative strategies to stay ahead in the beauty industry. Your role will involve collaborating closely with the salon team to ensure exceptional customer experiences and achieve business objectives.

NielsenIQ BASES helps clients from various industries such as FMCG, finance, pharmaceuticals to develop and commercialize new product or services that generate profitable growth. We do this by identifying unmet consumer demand, optimizing innovations to deliver on that demand, quantifying the opportunity of those innovations and help accelerate commercialization success with more precise launch plans and real-time optimization of in-market activities.

Responsibilities

• Direct revenue responsibility and ownership of commercial agenda for a portfolio of clients
• Support the business growth by hunting for new business opportunities beyond the current portfolio of clients
• Develop and manage client relationships by designing research studies to solve innovation related business issues
• Strong consultative and analytical skills are a must along with an understanding of overall commercial goals, as a requirement in this role will be to identify future opportunities through client engagement / spot repeat business potential and carry those conversations forward
• Senior level client engagement is a must – associate must be comfortable and confident to explain difference in innovation approaches, align/understand and speak to how our solutions/outcomes fit with client business and strategic goals
• Associate would be expected to lead/own other work streams such as training programs, thought leadership pieces, etc.
• Liaise with other internal teams like analysts and operations to get the right study design and timelines

Jobs Responsibilities

• Collaborate with Coverage and Product Heads in International to build a robust customer franchise
• Support client activities (including account planning, events, marketing, analytics) and business discussions necessary to deliver targets.
• Collaborate with the Product Heads in International and HO locations to ensure that the Bank is able to provide customers with the full suite of product offerings.
• Collaborate with key business and functional head to lead the development and implementation of International strategy and other strategic initiatives.
• Drive and manage initiatives cascaded from Head Office and Business Management to International
• Review the budgets for key strategic projects and change management initiatives for International locations and to ensure budgets are effectively managed and monitored across teams in these locations.
• Develop a close working relationship with key stakeholders across International, business segments and enablement functions
• Act as the liaison between Departments on matters related to International strategy, change management initiatives, projects roll out, performance against objectives, and to enable effective implementation of the matrix structure.

Job Requirements

• Min. 8 years of experience in similar capacity, preferably with international experience
• Extensive budgeting, forecasting and business planning experience involving interaction with senior management

Application Procedures

Interested candidates, please email your resume to:
Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[email protected]
Recruit Express Pte Ltd (EA No. 99C4599)

We regret that only shortlisted candidates will be notified.

About us:
Greybox is an award wining premium coffee brand, founded in 2016. We source beans from the best growers in the world, which scored over 80 points by Specialty Coffee Association. We roast the beans in small batches, aiming to bring the best in the cup. To stay ahead of the coffee trends, we work with champion baristas for training, and do our best to serve to coffee lovers.

KitchenCrew Job Description:

Food Preparation:

• Assist in food preparation tasks such as chopping vegetables, marinating meat, and preparing sauces.
• Ensure that food items are prepared according to standardized recipes and portion sizes.
• Maintain cleanliness and organization of the kitchen workstation.

Cooking:

• Perform basic cooking duties, including grilling, frying, and baking.
• Monitor cooking temperatures and times to ensure food safety and quality.

Stock Management:

• Receiving and storing deliveries of food and kitchen supplies.
• Keep track of inventory levels and report on shortages.
• Rotate and organize stock to maintain freshness and prevent waste.

Cleaning and Sanitization:

• Ensure cleanliness and sanitation of kitchen surfaces, utensils, and equipment.
• Follow proper hygiene practices and food safety guidelines at all times.
• Assist with kitchen cleaning duties as needed.

Menu Improvement:

• Provide input and suggestions for menu items and recipes based on experience and customer feedback.
• Participate in menu tastings and offer constructive feedback to the team.

Compliance and Safety:

• Adhere to all health and safety regulations, including HACCP standards.
• Report any safety hazards or incidents to the Manager immediately.
• Attending training sessions on food safety and hygiene practices as required.

Requirements:

• Prior experience as a cafe barista or kitchen assistant is preferred. Those with relevant experience working in a FnB setting are welcome to apply.
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Attention to detail and a passion in making various coffee drinks.
• Available to work shift hours which include morning, afternoon, weekends, and public holidays

Benefits:

• 5 days work week
• Overseas Training Opportunities
• Medical insurance
• Employee discounts
• Partner meals and discounts
• Career progression pathways available

Join our team and become part of a vibrant coffee culture where your passion for coffee and dedication to customer satisfaction can shine!

Interested parties, please contact us by sending in your resume to our Facebook inbox. Thanks!

The Opportunity

• Adecco is partnering with a leading bank to look for Business Delivery Manager
• Office Location: MBFC
• 9 months contract

Responsibilities:

• Involved in participation of testing and implementation of system related initiative and enhancement
• Propose and execute campaigns for unsecured loans products
• Manage first line response to product and services enquiries from touch points and support units
• Initiate process improvement for Unsecured Loan products
• Work together with support units to study and understand data related to UL products
• Support regular reporting, adhoc task and administrative matters
• To execute marketing communication/material and campaign driving Unsecured Loan portfolio revenue and digital usage (Book schedule, raise criteria request, ensure timeline is met)
• To review marketing content, T&Cs and messages (PN/eDM/letters) relating to Unsecured Loan products

Requirements:

• Degree holder
• Preferably 1 year experience in consumer banking or related industry
• Preferably prior experience in handling loans product management or similar end-to-end product life cycle
• Self-driven and able to work independently under timeline pressure
• Good communication skills and strong team player
• Able to manage and work with stakeholders
• Willing to work overtime when there is system testing and implementation

Next Step

• We could contact you in the soonest time if you directly send your resume to: [email protected]
• Email Topic: Apply Business Delivery Manager
• We regret to inform that only shortlisted candidates will be contacted

• Partner with the HODs and Team Leads to manage the end-to-end recruitment process, which includes administering the Talent Acquisition Form for all hires; the sourcing and interview of candidates; prepare salary proposal; the on-boarding and off-boarding process.
• Handle employee relations matters, which includes disciplinary related matters; grievances; performance improvement plan and other issues concerning employee engagement.
• Provide timely advice on HR policies and procedures with the aim to enhance employee communication; engagement and performance.
• Facilitate and be the minute-taker for staff engagement sessions.
• Handle work pass applications/renewals for any foreign hires and related matters.
• Support performance management review.
• Participate in HRIS testing and perform Learning Management System administrator role.
• Any other HR related projects and HR admin duties as and when assigned.

Job Requirements:

• Diploma in Human Resource Management or related disciplines with at least 2 years of HR experience in HR Business Partnering
• Good oral and written communication skills
• Strong interpersonal skills and possess positive attitude
• Meticulous, self-driven, able to multitask with good time management
• Experience in SAP and/or SAP SuccessFactors would be an added advantage

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

• Responsible and manage BU sales orders, forecasts and shipments to meet sales objectives for assigned markets.
• Process SO received from BU and upload into SAP timely.
• Liaise and co-ordinate UM supply with internal stakeholder Production/QA/ Logistics to ensure timely UM readiness to support BU collection.
• Manage and handle shelf-life extension of Unitized Material (UM) and related regulatory matters as requested by customers for assigned markets.
• Attend to customers’ enquires/feedback with appropriate resolutions.
• Manage and measure forecast accuracy which includes report submission for designated markets.
• Process PO for 1UM sales order from BU.
• Assist HOD for in any improvement projects initiative in respective areas.

Requirement

• Degree or min. Diploma in Supply Chain Management and/or Business Administration
• Min >3 years of working experience in supply management
• Experience in FMCG will be highly advantageous

We regret that only shortlisted candidates will be contacted

Interested candidates please send your resume to [email protected]

Consultant: Tan Ming Hui, Michelle (Magdelene) (R21101623)

Recruit Express Pte Ltd (99C4599)

• Analyze existing reports to different stakeholders, identify process gaps and optimize them for standardization across the company
• Manage end-to-end analyses; identify issues, gather information from various sources, analyze data, interpret patterns and trends, build models, give recommendations, and create insightful automated reports
• Translate business needs into BI reports with unique use cases for key users
• Automate and validate newly created reports and develop corrective actions to improve data integrity and quality
• Set up and maintain BI tools, infrastructure, and integration with internal and external data sources
• Support ad-hoc data requests & reporting

• The development of a functional and validated technical system, including demonstrators and prototypes.
• Representation of all technical disciplines including System Engineering roles (Requirements Engineer, Product Architect, Product Integrator and Functional Safety Manager).
• Coordination, Monitoring and Control of tasks, inside the technical disciplines (Hardware, Software, Mechanics, Optics and Test), related to the product development.
• Consolidation of the results of the technical disciplines and presentation with the Project Manager.
• Primary contact person for technical problems and questions.
• Overview of the status from all R&D disciplines.
• Responsible for the technical parts during Risk Management activities.

• Preparing business and sales reports for the team and management
• Data Management using excel, power BI
• SAP and other price system operations
• Assist in the Business planning and consolidation activities
• Perform numerical analyses for management and team as and when required assist in other ad-hoc analytics projects

Job Description

• Perform end to end recruitment process
• Sourcing candidates via various methods such as posting job advertisements on job portals and social media
• Screen resumes and arrange interviews with candidates
• Provide administrative support to the HR Executive

Job Requirements

• Bachelor's Degree in any field

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

Working Hours: Monday to Friday, 9:00 AM to 6:00 PM

• Demand Planning & Analysis Prepare PSI analysis reports.
  Collaborate with Sales & Marketing teams to review sales and inventory status.
  Use PSI management systems for sales forecasts and shipment plans.
• KPI Management Monitor SFA/Channel PSI coverage rate and inventory management.
  Analyze troubled areas by model to improve KPIs.
  Publish weekly PSI KPI reports.
• Coordinate S&OP Meetings Provide statistical sell-out and channel stock analysis.
  Discuss action items during meetings.
• Channel PSI Updates and Forecasting Review Regularly update and analyze channel PSI (sell-out analysis).
  Review overall forecasting performance.
• Managing EOL/NPI Products Track EOL/NPI sales and inventory status.
• Inventory Management Monitor long-term inventory levels and optimize DIO.

Requirement

• Min. Diploma in Business Administration or Logistics.
• Minimum 2 years relevant experience in SCM, Inventory planning, Order management.
• Excellent analytical/problem solving skills.
• Good interpersonal/communication attitude.

If you meet the requirements of this role, please email a detailed resume to [email protected] or telegram @alexgohhl

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

We are seeking a highly skilled and experienced Project Manager with a strong background in payments and banking to lead and oversee our projects in this domain. The ideal candidate will be responsible for planning, executing, and finalizing projects according to strict deadlines and within budget. They will also be responsible for effectively communicating project expectations to team members and stakeholders in a timely and clear manner.

1. Lead the planning and implementation of projects related to payments and banking, including defining project scope, goals, and deliverables.
2. Develop full-scale project plans and associated communication documents.
3. Effectively communicate project expectations to team members and stakeholders in a timely and clear manner.
4. Liaise with project stakeholders on an ongoing basis to manage expectations and ensure satisfaction.
5. Delegate tasks and responsibilities to appropriate personnel.
6. Identify and resolve issues and conflicts within the project team.
7. Identify and manage project dependencies and critical path.
8. Track project milestones and deliverables.
9. Develop and deliver progress reports, proposals, requirements documentation, and presentations.
10. Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
11. Proactively manage changes in project scope, identify potential risks, and devise contingency plans.
12. Define project success criteria and disseminate them to involved parties throughout the project life cycle.
13. Conduct project postmortems and create recommendations report to identify successful and unsuccessful project elements.
14. Develop best practices and tools for project execution and management.

1. At least 5+ years of experience in project management in the payments and banking sector.
2. Proven experience in strategic planning, risk management, and change management.
3. Proficient in project management software tools.
4. Strong leadership, interpersonal, and team-building skills.
5. Ability to work effectively in a fast-paced environment and manage multiple projects simultaneously.
6. Knowledge of banking and payments regulations and compliance requirements.
7. Experience working with cross-functional teams and managing stakeholders at all levels.

• Review the analysis of business requirements and IT solutions specifications and lead the team in developing a detailed project plan

• Review project plans to determine the time frame, costing and the procedures for accomplishing the projects
• Execute a range of process activities beginning with the request for proposal, to development, test and final delivery
• Responsible for project deliverables, with an emphasis on quality, productivity, and consistency
• Conduct timely project reviews to recommend any changes to project schedules, cost or resource requirements
• Ensure profitable delivery of quality business systems for external customers are on-time, in accordance with user and system requirements and within budget

• Document and track project scope, changes, issues and risks that affect implementation
• Manage and plan the resources needed from user requirement, development of functional specification, testing and user training
• Work with the technical team to ensure that the requirements gathered are realistic and implementable
• Establish and maintain good business relationships with stakeholders to influence and achieve business goals
• Hold regular status update meetings with team

• Strong communication skills

• Graduate from Bachelor's Degree, Plus point with experience in Software Developer / Business Analyst
• 5+ years experience in Project Management and leading Web Application Projects preferred
• Candidates with PMP or ITPM certifications are preferred
• Ability to talk to customer stake holders and impress/influence them with enterprise experience and knowledge 
• Relevant experience for the type of projects being hired for
• Able to understand customer pain points and address customer escalations and concerns
• Able to understand the need for projects to be profitable and negotiate with customer on maintenance and CR pricing.

By submitting your resume/CV, you consent and agree to allow the information provided to be used and processed by or on behalf of Xtremax Pte Ltd for purposes related to your registration of interest in current or future employment with us and for the processing of your application for employment.

You also represent to us that you have obtained the consent of your referees when you disclose to us their personal data for the purpose of conducting reference checks.

The personal data held by us relating to your application will be kept strictly confidential and in accordance with the PDPA. You may also refer to our Privacy Policy for more details here: https://www.xtremax.com/privacy-policy

We regret to inform you that should you not consent to providing the necessary data required for us to process your application, your application will be considered void.

Job Description

• Perform end to end recruitment process
• Sourcing candidates via various methods such as posting job advertisements on job portals and social media
• Screen resumes and arrange interviews with candidates
• Provide administrative support to the HR Executive

Job Requirements

• Bachelor's Degree in any fields

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

Job Description

• Investment Strategy: Conduct global research analysis to formulate investment strategy of fund-of-funds products. Identfiy investment opportunities and forecast investment trends.
• Portfolio Management: Manage fund-of-funds portfolios to deliver outperformance based on investment objectives. Ensure portfolio compliance with relevant regulations and internal guidelines.
• Fund Evaluation: Perform fund research and due diligence to support fund-of-funds products and conduct portfolio construction analysis to enhance investment performance.
• Product Development: Identify new investment trends and liaise with internal colleagues and external fund managers to develop new products.
• Business Development: Provide global market insights and present investment solutions to investors.

Job Requirements

• Bachelor’s degree in Finance, Business or related disciplines
• 5 years of related experience.
• Experience from the Financial Institution or Fund House
• Solid experience in investment strategy and research of funds. with proven track records
• In-depth knowledge of global market dynamics and different asset classes
• Experience in China QFII investment process
• Experience in developing new investment products
• Strong presentation and report-writing skills
• Strong interpersonal and communication skills
• Fulfill MAS licensing requirements, familiar with MAS regulations
• Fluent in English and Mandarin

**PLEASE STATED YOUR CURRENT COMPENSATION & NOTICE PERIOD IN CV**

1. Supervise daily fund operation tasks such as preparing trade instruction and settlement, position reconciliation and corporate actions, expense payment processing and cash management.

2. Provide end-to-end (Spot, Forward, NDF) processing support on Foreign Exchange settlements.

3. Ensure accuracy and timeliness of trade validation, settlement, reconciliation, control checks, investigation and exception handling are being performed

4. Understand key business requirements that impact operation and work with internal teams to ensure business demands are met.

5. Partner with various departments to streamline processes and create new workflows.

6. Handle new business projects including new products roll-out and system UAT.

7. Escalate requests from internal and external clients and prioritize them in terms of importance and feasibility.

8. Contribute to operational workflows, and infrastructure addressing internal and external requirements.

9. Perform such other duties as shall from time to be directed by the management.

10. Set up all operational and business aspects for the company including:

11. Set up, review and implementation and improvement of operating workflow, including fund accounting, trade support, settlements, reconciliations, collateral management, capital calls & distributions and counterparty reporting.

12. Perform AML/KYC assessment and approval for investor and counterparty on boarding.

13. Assisting FATCA & CRS Responsible Officer in FATCA & CRS implementation and reporting for the firm.

16. Periodic valuations (including external valuations and internal valuation control coordination).

17. Monthly reporting.

18. Set up proper system to ensure proper record keeping and information management on information, filing, archiving etc for external and internal audit and compliance purposes.

**PLEASE STATED YOUR CURRENT COMPENSATION & NOTICE PERIOD IN CV**

• Responsible in monitoring and responding to the manager's email,
• Preliminary drafting of correspondence on the manager's behalf,
• Delegating work in the manager's absence,
• Diary management, planning and organising meetings, taking action points and writing minutes, preparing papers for meetings,
• Organising complex travel, planning and organising events,
• Improving office systems
• Conducting research, preparing presentations, managing and reviewing filing and office systems
• Managing ad hoc projects

Our client is a leading bank in Asia and they are recruiting for Customer Service Executive for the business banking division.

about the job

• Resolves customer issues and inquiries received through various channels (calls, emails and live chats) accurately and within the committed turnaround time.
• Resolves customer complaints and issues to the customer's satisfaction and accurately documents complaints, problems, and their solutions.
• Maintains up to date knowledge through individual and team training, attending meetings, and staying informed by reading information in the Contact Centre's knowledge management system.
• Safeguards the confidentiality of the Bank's customers and their data.

skills and experience required

• Degree in any discipline.
• At least 2 years of experience in a call center / banking / customer service environment is advantageous.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716