Salary: S$3,000

Work Duration: Till 31 August 2024 (May extend till 30 September 2024 depending on project requirements)

Working Hours: 5 days work per week Monday – Sunday (Based on duty roster). Up to 44 hours per week.

Work Location: Clarke Quay/Novena (Work In Office)

Responsibilities:

• Conduct survey interviews via outbound calls (in the first 2 months) and field visits to collect timely and reliable data for national statistical information
• Reach out to the respondents to assist them to complete the survey
• Schedule interview appointments with respondents
• Compile, record, input survey returns and data accurately into the system
• Conduct verification to ensure completeness and accuracy of data collected
• Identify and resolve inconsistencies in responses by means of appropriate questioning and explanation
• Explain survey objectives to respondent
• Interpret survey questions to help respondents’ comprehension
• Respond to queries from respondents in a professional manner
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor

Job Requirements:

• Singaporean
• Communications Skills | Microsoft Excel | Travel in Singapore to do face-to-face surveys
• Selected candidates are required to complete the training course and passed the tests based on the given criteria
• Experience with Key Performance Indicators (KPIs) preferred
• Willing and able to persuade respondents to participate in surveys
• Excellent customer service skills - Focus on quality and customer service
• Excellent interpersonal skills
• Excellent problem solving and negotiation skills
• Able to work in high pressure, stressful situations

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

5 days, Permanent, Eunos

Our Client

Data Centre Builder , Data Center facility Management Company

Job scope

· 60% hunter and 40% farmer in prospecting for corporate clients who needs to build new / maintain existing data center.

· Active prospecting, identify sales opportunity.

· High technical proficiency in identifying b2b corporate client need

· Collaborate with all parties from plan, design, to project delivery.

· Maintain good relationship with client through period visit for servicing and upselling opportunity

Requirement

· Min diploma in mechanical/electrical engineering

· Have existing good contact with business owner, Consultant, Level1 Builder

· 3 years sales experience of data center M&E infrastructure service/ data center related equipment.

· Able to work in bilingual environment.

Work location : Eunos

Whats on offer

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

Please submit resumes(in MS word document format) to [email protected] with the following details :

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Michelle Goh

EA License No : 22C1142

We regret that only shortlisted candidates will be notified

Salary: $13.45/hour

Working Days: Monday - Friday

Working Hours: 830am - 5pm

Location: Novena

Contract Period: Immediate till June 2024 (extendable based on performance and business needs)

Job Responsibilities:

• Address taxpayers’ tax queries on the various tax types such as Individual Income Tax, Property tax over the Helpline
• Promote and nudge taxpayers in the usage of our e-Services and chatbot
• Guide taxpayers on the step-by-step e-Filing procedures and provide advices on their filing and payment obligations

Job Requirements:

• Only Singaporean
• GCE A level and Diploma
• Good communication skills
• Candidate without tax/ customer service experience are welcome to join as training will be provided

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Permanent, 5 days , Paya lebar

Our client:

A reputable M & E infrastructure company that design, build n maintain data Centres n company server room

Job scope

· Manage the Testing & Commissioning work for M&E infrastrure service in data center.

· Work closely with client, suppliers, consultants, contractors and relevant authorities in projects managed.Liase with client on weekly basic for the project progress report

· Oversee drawing management and control of technical and construction matters.

· To submit timely purchase request for relevant materials & manpower throughout project cycle

· Adhere to internal process, plan, manage and coordinate M&E projects to ensure that the projects are completed on time, within budget and of highest quality

Requirements

· Min diploma in Building Services/ Mechanical/ Electrical related field

· 3 years experience as project manager

· Professional proficiency in M&E system

· Able to produce T&C report, SAT report and Test Script based on project/site requirement

·

Added advantage:

Experience in IST( Integrated Systems Testing (IST) (Final testing before opening a data center)

PM roles experience in data center M&E project.

Work location :Eunos

Whats on offer

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

Please submit resumes(in MS word document format) to [email protected] with the following details :

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Michelle Goh

EA License No : 22C1142

We regret that only shortlisted candidates will be notified.

· Bachelor’s Degree or equivalent

· Serves as a single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues

· Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards

· Conducts necessary analyses to address client needs

· Communicates resolutions to clients

· Responsible in providing a professional & high quality inbound and outbound phone support on Bank’s products & services for prospective & existing Business Banking clients.

• Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc.

• Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance.

• Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved.

• Enter details of all the interactions accurately in the designated interaction management system.

• Maintain good soft skills throughout their interactions with Ptcp or MoP.

Follow up on cases that have been forwarded to POCs/external stake holders and ensure that resolution is being provided to MoP.

Requirements

• Good communication skills in English

• Proficiency in other languages/dialects may be required depending on programme requirements

• Proficient in Microsoft Office applications

• Ability to work shifts, weekends, and public holidays when required

• Ability to handle difficult interactions in a professional manner

• Possess N levels, O levels, Higher NITEC/A-Level/Diploma/Degree

• At least 2 years of relevant working experience in contact centre, customer support and customer service functions

Account Receivable Executive | MYOB | Orchard

5 days, 9am-6pm
Salary: $3000 -$3400
Location: The Heeren, Orchard

Job scope:

• Handle full spectrum of Accounts Receivables activities
• Gather and verify invoices for appropriate documentation prior to payment
• Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared.
• Perform daily cash management duties, including the recording of bank deposits, updating and distribution of cash receipt logs, and posting of cash to the accounts receivable sub-ledger
• Monitor and collect accounts receivable by contacting clients via telephone, email, and mail
• Support department adhoc duties when needed

Requirements:

• Degree or Diploma in accounting or equivalent fields with minimum 2 years of Account Receivable experience
• Experience in handling large volume of transactions
• Experience in using MYOB accounting software.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job Description

• Checking cleanliness at hawker center
• Responsible for clearing soiled dishes, clearing rubbish, and all general table-top cleaning in a hawker centre.
• Managing the plates and coffee cup supply
• Participate in staff recruitment, selection, and training
• Supervise and schedule staff
• Ensure customer satisfaction
• Resolve customer complaints and internal staff conflicts
• Order and maintain inventory control costs
• Ensure compliance with food health and safety regulations
• Follow food safety regulations
• Oversee a team of table top cleaning, dishwashing, and throw rubbish
• Plan work and coordinate activities by Supervise, instruct, and give on-the-job training to others
• Reports quickly to the supervisor/boss if any problem arises and also recommends solutions
• Perform any other duties as assigned by the manager/boss.
• Establish and maintain satisfactory working relationships with subordinates, supervisors, Managers and Boss.

Requirements

• Full-time positions available
• With or without experience are welcome
• Hardworking, honest, and responsible individual
• Willingly to follow instructions

POSITION SUMMARY

As our Coffee Specialist (Customer Service & Contact Center), you will act as our Brand ambassador to deliver world-class customer service continuously throughout the customer lifecycle and engage with our customers across a number of touchpoints. You will elevate the customer experience with functional and behavioral expertise, creating brand engagement and loyalty while always emphasizing customer centricity.

A DAY IN THE LIFE AS Coffee Specialist (Customer Service & Contact Center) – Nespresso Singapore

As our Coffee Specialist for Customer Service & Contact Center, you will engage and build rapport with our customers to understand their needs well, and provide concise solutions through various touchpoints such as phone, digital or social media to deliver exceptional service.

You will provide one-stop shop services for any of our customer needs, including but not limited to product information, delivery slots and machine troubleshooting. You are constantly delivering an unbeatable level of service to the customers, aligned with Nespresso brand values and standards. You will be involved in identifying and proposing areas for improvement in processes, tools, trainings, speech and services to ensure continuous improvement to the customer journey and lifecycle. You should raise and share valuable customer insights, proposing suggestions and feedback to improve the customer experience as well.

WHAT MAKES YOU SUCCESSFUL

• Passionate, customer-driven attitude and does not give up in the face of challenges but works to find the best solution for our customers
• Experience in customer service / sales environment is an added advantage
• Ability to multi-task well and in a fast-paced environment, using a variety of different digital tools and platforms during the course of handling every contact
• Strong interest in the coffee and service industry
• A team player who supports his/her team in meeting department goals yet is also someone who can work independently with minimal supervision
• Solution-driven, meticulous and accurate
• Being able to context-switch quickly when being tasked to handle various tasks depending on dynamic changing needs of our daily operations

Responsibilities:

• Oversee the call center department.
• Handle incoming calls and feedback from emails or texts.
• Communicate with suppliers and customers.
• Coordinate with suppliers and schedule meetings with them to complete orders
• Arrange and oversee communications, reports, or paperwork with clients and suppliers.
• File a report for any booking system errors.
• Additional ad hoc tasks.

Requirements:

• Degree or Diploma in relevant studies
• At least 4-5 years of customer service experience
• Experience in customer service with tech companies is preferred

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

What the day will look like

• IFRS 17 client projects and remediation
• Client finance and actuarial transformation including the software implementations and managed service arrangements.
• Mergers, Acquisition and Market Entry
• Steering IFRS 17 support managed service
• One-off IFRS 17 Captive set-up including technical accounting papers, policies and processes.

How this opportunity is different

The role will provide support to the Head of Finance Consulting STG APAC in relation to leading and developing the origination, sale and delivery of finance consulting services to new and existing Insurance clients in APAC. Services will be provided in cooperation with the Actuarial STG APAC team and will report to the Head of Finance Consulting STG APAC. The role will assist in the hiring, training and management of STG junior actuarial staff in ASEAN and the wider APAC region.

Skills and experience that will lead to success

• Candidates should be educated to degree level and be a qualified accountants with at least 10 years of experience. Similar degrees or qualifications will be considered
• Prior experience in a consulting role with a big four accounting firm.
• Prior experience should include leading workstreams of multi-million USD finance and actuarial transformation engagements.
• Prior experience of selling consulting services.

• Supervise and lead a team of customer service representatives

• Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).

• Perform service recovery such as managing complaints from patients.

• Chaperoning of patients to ensure smooth treatment process.

• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.

• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.

• Keep accurate and compete records consistent with regulations, policies, and procedures.

• Organise and prioritise own workload to ensure provision of quality services.

• Demonstrate an organised, effective, and timely approach to all tasks.

• Build and strengthen client relationships to achieve long-term partnerships.

• Develop a thorough understanding of our products and service offerings.

• Meet regularly with other team members to discuss progress.

• Generate progress reports for clients and senior leaders within the organisation.

• Other duties and projects assigned by your reporting officer as required.

• Cabin crew experience--is a PLUS

• Checking cleanliness at hawker center
• Responsible for clearing soiled dishes, clearing rubbish, and all general table-top cleaning in a hawker centre.
• Managing the plates and coffee cup supply
• Participate in staff recruitment, selection, and training
• Supervise and schedule staff
• Ensure customer satisfaction
• Resolve customer complaints and internal staff conflicts
• Order and maintain inventory control costs
• Ensure compliance with food health and safety regulations
• Follow food safety regulations
• Oversee a team of table top cleaning, dishwashing, and throw rubbish
• Plan work and coordinate activities by Supervise, instruct, and give on-the-job training to others
• Reports quickly to the supervisor/boss if any problem arises and also recommends solutions
• Perform any other duties as assigned by the manager/boss.
• Establish and maintain satisfactory working relationships with subordinates, supervisors, Managers and Boss.

Requirements

• Full-time positions available
• With or without experience are welcome
• Hardworking, honest, and responsible individual
• Willingly to follow instructions

• Welcome customers, keep showroom pristine.
• Create reports, manage prospect database efficiently.
• Monitor and replenish merchandise stock as needed.
• Support marketing events, engage in payment collections.
• Perform additional tasks assigned by superiors.

Requirements:

• Minimum A Level with at least 1 year of customer service working experience.
• Comfortable to work on weekends when needed.

Interested candidates please send in your resume to:
Yvonne Suan Ying Zhen
Outsourcing Team
Email: [email protected]
EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Job Description

Company Overview

Rockwell Automation, the world's largest company dedicated to industrial automation, makes its customers more productive and the world more sustainable. Throughout the world, our flagship Allen-Bradley® and Rockwell Software® product brands are recognized for innovation and excellence. When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.

When you join Rockwell Automation you become part of a diverse, inclusive and global community with a passion for innovation and a place where you can partner with great minds and inspiring people.

We know our employees are key to our success and future. Helping you develop a rewarding career is a top priority because when you succeed, we succeed.

Job Description

As a Software Engineer for Rockwell Automation, you will have the opportunity to design and develop industry-leading commercial software known for its innovation and usability. You will also be responsible for performing intermediate level software testing tasks including, but not limited to, test development, planning, scheduling, and execution.

In this position, you will be a key player in subsystem design, implementation, and testing. You will play an active role in all the stages of the development lifecycle and support your team throughout the process. You will also help ensure that developed products meet requirements and are within total quality management standards. This position will allow you to collaborate with multiple global cross-functional teams and may also require you to be the technical lead of a small-scale feature or portion of a feature.

When you join our software engineering group, you become part of a team that believes in knowledge sharing and collaboration and that is committed to using reliable and well-thought-out engineering practices and technology to overcome any challenges.

We are looking for someone who will effectively leverage a diverse set of technical backgrounds and opinions by fostering a team-oriented environment and the use of open and direct communications, honesty and respect. The ideal candidate will also actively seek knowledge of new developments in the software engineering, computer engineering, and test automation fields and will identify and pursue career development and training opportunities.

Essential Functions

• Collects, contributes to and documents requirements for a feature and its components, ensuring the information required for the development of software and corresponding test cases are contained in the specifications.
• Develops new subsystem designs or contributes to existing ones ensuring they meet the established requirements.
• Establishes a timeline and determines the resources needed to execute a design. Considers tradeoffs between requirements, speed, cost and reliability in the choice of a design approach. Provides progress reports, as needed.
• Implements and documents code that meets the requirements of the software design, develops and executes thorough unit test plans.
• Reports, analyzes, debugs and corrects anomalies, determines the origin and root cause of anomalies identified.
• Takes the lead in the integration of other components by solving problems within and across subsystems to produce a final product.
• Leads or participates in reviews of documents, designs, code, test cases and user documentation.
• Responsible for the maintenance and integrity of one or more software subsystems.
• Builds relationships and interacts with peers to ensure assigned tasks are prioritized appropriately.
• Takes the lead on identifying and recommending software development capability improvements in the areas of software development practices, development tools, and test automation.
• Thinks outside the box and is willing to research and explore new avenues to overcome obstacles by utilizing the latest technologies and standards.
• Clearly communicates and conveys design concepts, both verbally and in writing.
• Able to learn and understand complex control system concepts.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent
• Typically requires a minimum of two years of experience in a software product development environment

Desired Qualifications

• Direct experience with developing web-based applications using C#/.NET Core and Angular
• Direct experience with Agile software development process
• Good understanding of object-oriented design principles and common design patterns
• Basic knowledge or experience with micro service architecture and cloud technologies
• Proven application of data structures and algorithms
• Able to apply basic knowledge of software test methodologies
• Able to apply basic knowledge of testing distributed software products
• Direct experience with the Industrial Automation industry
• Direct experience collaborating with local and global technical development teams
• Excellent interpersonal, verbal and written communication skills

Key accountabilities

• Provide imaging services to patients as requested by referring physicians or as allowed by statutory regulations and according to acceptable and standards.
• Familiarize oneself with the usage and correct handling of the imaging equipment to avoid incorrect usage.
• To conduct necessary quality assurance tests before equipment is used on patients.
• To participates in quality improvement projects that will ensure continuous improvement in quality of work.
• Work closely with nurses and support staff to ensure patient care is met.
• Provide quality customer service to patients.
• Ensure compliance with the radiology safety policy.
• Work closely with Picture Archiving and Communications systems (PACS) administrator to ensure studies are sent and stored in the PACS correctly without errors.
• Other assignments as when required.

Qualifications & Experience

• Diploma / Bachelor Degree in Radiography or related field
• AHPC registration / Pre-registered / Registrable

Interested candidates can write in to Ann at [email protected]

Recruiter Ref Code: #HGA

Ann Goh Xin Ting
R1875289

Recruit Express Pte Ltd
E.A License: 99C4599

Position Overview
The Capella Connects Executive handles reservations enquiries and communications from guests, travel agents, and referral networks.

The Role

1. Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
2. Communicate pertinent guest information to designated departments/personnel
3. Pass on requests in a timely and accurate manner to appropriate colleagues
4. Process reservations by email, telephone, central reservation systems referral or from the sales/catering office, other hotel departments, and travel agents
5. Enter all sales booking and group contracts on a timely basis
6. Create and maintains reservation records by date of arrivals
7. Prepare letters of confirmation
8. Process cancellations and modifications and promptly
9. Process and monitor advance deposits/prepayment on reservations

Talent Profile:

1. Strong customer service skills
2. Strong verbal and written communication skills
3. Willing to work a flexible schedule including weekends
4. Experience in hotel property management systems as well as extranets and central reservations systems and their functionalities

What the day will look like

• Appointed actuary
• Actuarial pricing and portfolio mix support
• IFRS 17 GI client projects and remediation
• Client finance and actuarial transformation including the utilization of ReMetrica and Tyche implementations and managed service arrangements.
• Mergers, Acquisition and Market Entry
• Captive IFRS 17 support managed service
• One-off IFRS 17 Captive set-up including technical accounting papers, policies and processes.

How this opportunity is different

The role will provide support to the Head of Actuarial STG APAC in relation to the origination, sale and delivery of actuarial consulting services to new and existing General Insurance clients in APAC. Services will be provided in cooperation with the Finance STG APAC team and will report to the Head of Actuarial STG APAC. The role will assist in the hiring, training and management of STG junior actuarial staff in ASEAN and the wider APAC region.

Skills and experience that will lead to success

• Candidates should be educated to degree level and be a newly/nearly qualified actuary with at least 5 years of actuarial experience.
• Prior experience in a consulting role with a big four accounting firm.
• Prior experience should include involvement in multi-million USD finance and actuarial transformation engagements.

Responsibilities:

• Support the engineering call center department with administrative works.
• Utilize software to support data entry for job order fulfillment
• Generate job number, asset list, billing milestone, and service report in software.
• Confirm and handle consumer requests in the call center setup.
• Work closely with the maintenance and engineering teams.
• Coordinate with vendors and schedule meetings with them to complete orders.
• Gather and oversee documents, reports, and correspondence for monthly reporting.
• Additional ad hoc duties.

Requirements:

• Degree or Diploma in relevant studies
• 1-2 years of engineering line of service experience
• Has experience working in a building services context

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

What the day will look like

• Appointed actuary
• Actuarial pricing and portfolio mix support
• IFRS 17 GI client projects and remediation
• Client finance and actuarial transformation including the utilization of ReMetrica and Tyche implementations and managed service arrangements.
• Mergers, Acquisition and Market Entry
• Captive IFRS 17 support managed service
• One-off IFRS 17 Captive set-up including technical accounting papers, policies and processes.

How this opportunity is different

The role will provide support to the Head of Actuarial STG APAC in relation to the origination, sale and delivery of actuarial consulting services to new and existing General Insurance clients in APAC. Services will be provided in cooperation with the Finance STG APAC team and will report to the Head of Actuarial STG APAC. The role will assist in the hiring, training and management of STG junior actuarial staff in ASEAN and the wider APAC region.

Skills and experience that will lead to success

• Candidates should be educated to degree level and be a newly/nearly qualified actuary with at least 5 years of actuarial experience.
• Prior experience in a consulting role with a big four accounting firm.
• Prior experience should include involvement in multi-million USD finance and actuarial transformation engagements.

Call Centre Officer

Duration: 6 months contract

Working hours: Monday - Friday

Mondays to Fridays: 8.30am-6pm

Location: Kallang

Job Scope:

• Respond to a high volume of incoming customer calls through an automated phone system.
• Initiate outbound calls to patients, referrals, and sales contacts as necessary.
• Employ available resources to diagnose and resolve patient concerns or problems.

Requirements:

• Minimum Diploma in relevant studies
• 1-2 years of customer service experience required
• Call center experience preferred

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No.: 19C9682

EA Personnel No.: R22106363

EA Personnel Name: LUM PEI YEE

• Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).

• Perform service recovery such as managing complaints from patients.

• Chaperoning of patients to ensure smooth treatment process.

• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.

• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.

• Keep accurate and compete records consistent with regulations, policies, and procedures.

• Organise and prioritise own workload to ensure provision of quality services.

• Demonstrate an organised, effective, and timely approach to all tasks.

• Build and strengthen client relationships to achieve long-term partnerships.

• Develop a thorough understanding of our products and service offerings.

• Meet regularly with other team members to discuss progress.

• Generate progress reports for clients and senior leaders within the organisation.

• Other duties and projects assigned by your reporting officer as required.

• Cabin crew experience--is a PLUS

Responsibilities:

• Responsible for individual KPI
• Attend to calls/emails enquires.
• Perform call consultation and secure appointments with prospects.
• Achieve monthly targets.
• Engage and establish relationship with prospects from daily assigned pool of leads.
• Maintain a high standard of professionalism and service during call and text with prospect.
• Manage appointment cancellations and reschedule new appointments with prospects promptly.
• Any other ad-hoc duties assigned by supervisor or the management.

Requirements:

• Minimum of 1 to 3 years of experience in sales calls and closing.
• Preferably with financial services (banking or insurance) call centre background.
• Proven track record of meeting or exceeding sales targets.
• Strong persuasive and negotiation skills.
• Excellent communication and interpersonal skills.
• Self-motivated and target-driven with a passion for sales.
• Ability to work in a fast-paced and competitive environment.
• Proficiency in using CRM systems and other sales tools.
• Working experience in Singapore market is highly desirable.
• Availability to start immediately is preferred.
• Chinese language fluency required in order to attend to Chinese clients

Work Schedule:

• Monday - Friday
• Office hours
• 5 days / week

Call Centre Officer

Duration: 6 months contract

Working hours: Any 5 days per week

Mondays to Fridays: 9 am to 6 pm

Location: Kallang

Job Scope:

• Respond to a high volume of incoming customer calls through an automated phone system.
• Initiate outbound calls to patients, referrals, and sales contacts as necessary.
• Employ available resources to diagnose and resolve patient concerns or problems.

Requirements:

• 1-2 years of customer service experience required
• Call center experience preferred

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No.: 19C9682

EA Personnel No.: R22106363

EA Personnel Name: LUM PEI YEE

Your Role

We are looking for a Call Centre Executive to provide administrative support for corporate and insurance patients.

What Will You Do

• Manage and provide administrative services such as assisting patients with their appointments and making arrangement pertaining to their medical treatments.
• Perform service recovery such as managing complaints from patients.
• Chaperoning of patients to ensure smooth treatment process.
• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.
• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.
• Keep accurate and compete records consistent with regulations, policies, and procedures.
• Organise and prioritise own workload to ensure provision of quality services.
• Demonstrate an organised, effective, and timely approach to all tasks.
• Build and strengthen client relationships to achieve long-term partnerships.
• Develop a thorough understanding of our products and service offerings.
• Meet regularly with other team members to discuss progress.
• Generate progress reports for clients and senior leaders within the organisation.
• Other duties and projects assigned by your reporting officer as required.

What Do We Want

• At least an O Level or equivalent.
• Have experience as a Cabin Crew.
• Good interpersonal and communication skills.
• 5 days work week.