WE ARE LOOKING FOR PRODUCT QC CONTROLLER TO JOIN OUR EXCITING TEAM.

What we offer:

- DESK JOB

- ATTRACTIVE PERKS AND BENEFITS

- FLEXIBLE WORK TIMINGS AVAILABLE

- TRAINING WILL BE GIVEN

- PART TIMERS ALSO WELCOME

SALARY: SDG 1600 - SGD 1800

· OFFICE LOCATION @ TAMPINES WEST (5-10 MINS WALKING FROM MRT)

· 5.5 DAYS WORK WEEK

JOB DUTIES:

-INSPECTING PRODUCT QUALITY

-SORTING AND WRAPPRING OF PRODUCTS

JOB REQUIREMENTS:

-ABLE TO WORK IN TEAMS

-INTEREST AND COMMITMENT TO WORK

-PREFFERED SINGAPOREANS AND PR’s

For Sewage and Drainage Pipe Jacking Project：

1. work in SG, Indonesia, HK;

2. 5years above site supervision and overall management experiences ;

3. Able to plan, design concept, organize resources for these projects.

4. Able to add value for the projects through design concept, machine selection, manpower allocation, good schedule and planning.

1. Building and COntracts administration on site.

2. Preparing and checking progress claims to Clients and from sub-contractors.

3. Call for quotations, review and evaluate before awarding of contracts.

4. Update and submit details and information such as taking-off, estimation works and tabulations as and when requested.

5. Prepare and finalise outstanding progress claims and final claims.

6. Proficiency in Microsoft Office, Cost Estimation Analysis, Measurement and Valuation,Contractual Knowledge, Negotiation, Leadership.

7. Willingness to travel, ability to handle a dynamic and fast-paced working environment, and multiple tasks management.

Responsibilities:

• Work closely with business user and software/system architect.
• Gather and analyze requirement from stake holder, including business requirement document.
• Conduct technical feasibility study, analysis requirement specifications to design and architect solutions including developing proof of concepts.
• Translate business requirement into documented technical and data design specification.
• Perform code development, involve in code review, user acceptance testing and sign off.
• Perform implementation, provide post-implementation maintenance support and fine tuning.
• Collaborate with team members to deliver high quality and high-performance .net applications, web and mobile applications.

Requirements:

• Possess a Degree/Diploma in Computer Science / Information Technology (IT,Design) or equivalent.
• Proficient experience with programming language in VB,C# ASP.Net and/or Android, IOS.
• Good HTML5, CSS3, JavaScript, jQuery, Bootstrap responsive web and mobile design.
• Technically proficient with database programming language SQL.
• Demonstrated expertise with MS excel based programming using VBA.
• Experience in SharePoint, Power BI, Power Apps and PHP is an added advantage.
• Technically competent with EDI integration, including web services, Rest API.
• Ability to work under pressure and to tight deadlines.
• Ability to communicate complex concepts.
• Good interpersonal, analytical and problem-solving skills.
• Minimum 2 years of relevant working experience is required

Roles & Responsibilities

· To support Automation Engineers in automation projects required computer network and security system.

· Responsible for computer network and cloud system integration

· Simple programming and troubleshooting on computer network and security system

· Other ad-hoc duties

The Candidate

· You must have at least an ITE NITEC in lT system and Networks

· An independent problem-solver, a pleasant personality, communicates well and a team player.

Job Description:

• To review, develop, implement, monitor and evaluate key performance indicators in alignment with Department of Nursing's set targets.
• Prepare and conduct audits to improve the standards of nursing image and care quality.
• Coordinate and faciliatate root cause analysis sessions for incidents related to Nursing Department.
• Work closely with NDNQI coordinator and indicators' owners to facilitate the collection and submission of NDNQI data.
• Educate nurses about CGH Nursing's Professional Practice Model, the concept of shared governance and Nursing Council.
• Maintain a continuous improvement mind-set to seek evidence-based practices through research.

Job Requirements:

• Possess a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Nursing or equivalent.
• Advanced diploma / post-basic certificate in any discipline for the Senior Staff Nurse position
• Registered with the Singapore Nursing Board

Only shortlisted candidates will be notified.

Company Description

JGC Asia Pacific Pte. Ltd is an Engineering, Procurement, and Construction (EPC) firm located in Singapore. The company is known for delivering complex and innovative projects that drive industrial growth and sustainability. With a strong focus on sustainability, digital transformation, and community engagement, JGC Asia Pacific contributes significantly to Singapore and the surrounding Southeast Asian countries' industrial landscape. The company is committed to supporting the region's vision for a sustainable and technologically advanced future.

Role Description (Primary)

This is a full-time role for a Deputy Construction Department Manager. The Deputy Department Manager will work closely with the Construction Department Manager, Engineering Manager and other engineering disciplines to strengthen the construction team and participate in management reviews and other administrative activities as well as project specific activities such as construction planning and cost estimation, proposal preparation, and manhour planning in the bidding and tendering phase. The Deputy Department Manager will also oversee all administrative functions including department hiring, promotions, performance appraisals, overseas assignment, and organizational changes.

Role Description (Secondary)

Responsible for overseeing all construction activities with respect to schedule, performance, procedure, and making recommendations to Project Managers for improvements and corrective actions in the project execution phase. Additionally, the role entails the overseeing of the delivery and use of materials, tools, and equipment, and the quality of construction, staff productivity, and safety. The Deputy Department Manager will also be responsible for all sites’ HSSE Management and compliance with local government and clients’ HSSE regulations.

Duties and Responsibilities

• Construction planning.
• Construction cost estimation.
• Proposal preparation.
• Manpower planning, deployment, and control.
• Coordination for resolving construction issues and managing project schedule.
• Safety mind-set and the ability to develop RA and permit to work applications.
• Written and oral communication with site workers and subcontractors
• Preparation of construction execution plan/ policies.
• Monitoring of work schedule, progress, performance, etc.
• Approving changes in specifications or procedures.
• Preparing reports, handing over procedures / closing out procedures, etc.

Qualifications

• Bachelor’s degree in Mechanical/ Construction Management engineering.
• At least 15years of experience in the field of plant engineering design and construction experience in oil & gas, petrochemical, chemical and industrial plants.
• Supervisory Skills, Construction Safety, and Construction skills
• Ability to independently manage construction work in an operational plant (refinery).
• Good knowledge and experience in construction planning and control throughout an entire EPC project lifecycle (bidding, execution, handover).
• Possess basic understanding of QOHSE requirements.
• Proficient in MS Office & AutoCAD.
• Excellent leadership skills with ability to lead a team of multinational disciplines.
• Good interpersonal, management and decision-making skills.
• Positive attitude and result oriented.

Interested parties, please send in your detailed resume.

About US

UTEC was first established in Singapore on 9 December 2014 and we specializes in civil and tunnel infrastructure construction works, with projects based locally and throughout Asia Pacific. The Company draws on the skills and expertise of its people to deliver tailored underground engineering solutions, striving to provide the best engineering solution and economics to its client. Since its establishment as a Contractor in underground works, the Company has been involved in projects not only in Singapore, but as far as India as well.

OUR VISION

Providing innovative, cost effective & sustainable solutions to underground works, bringing the best engineering solutions to our clients and all the stakeholders.

About This Role

1) Responsible for Estimating, Planning, Scheduling, Coordinating and Supervision to Setting-up, Installing & Maintenance of Following Equipment.

• TBM (Tunnel Boring Machine)
• STP (Slurry Treatment Plant)
• ECM
• Air Supply System
• Batching Plant
• Tunnel Ventilation System
• Temporary Communication System (RFID, Telephone, Fire Fighting, Gas Detector) Installation and Maintenance
• Locomotive
• Chiller Plant
• Gantry Crane
• Dewatering System
• Water Cooling Tower
• 22KV Sub-station

2) Responsible for Writing of Power ON Documents for TBM (Tunnel Boring Machine) and 22Kv Sub-station.

3) Planning of Power Distribution System for Bored Tunnel & Entire Site.

4) Maintenance and Troubleshooting of TBM, Electrical System, Locomotives, Batching Plant, Cooling Towers, and other Tunnel Facilities.

5) Estimation and Ordering Electrical Equipment, Spare Parts Based on Required Specification.

6) Preparation for TBM Initial Drive and Main Drive.

*This role is on 5.5 days workweek and work location is currently located at the East of Singapore (Changi area).

*More details of the role, company and benefit will be shared during the interview for shortlisted candidate.

These are our Featured Projects that we are Proud to show you:

SINGAPORE

1) PUB – Deep Tunnel Sewage System Contract T-11,

2) LTA – Thomson Line T206

OVERSEAS

1) INDIA - Mumbai Metro Line 3 – UGC07

2) MALAYSIA - Prasarana Malaysia Bhd – LRT3

3) HONG KONG - CEDD – Kai Tak Development Stage 3B

AND MORE ARE ONGOING AND COMING!

About Us

UTEC was first established in Singapore on 9 December 2014 and we specializes in civil and tunnel infrastructure construction works, with projects based locally and throughout Asia Pacific. The Company draws on the skills and expertise of its people to deliver tailored underground engineering solutions, striving to provide the best engineering solution and economics to its client. Since its establishment as a Contractor in underground works, the Company has been involved in projects not only in Singapore, but as far as India as well.

OUR VISION

Providing innovative, cost effective & sustainable solutions to underground works, bringing the best engineering solutions to our clients and all the stakeholders.

About This Role

1. Coordination with relevant parties: LTA, QPS, QPD and other sub-contractors and suppliers.

2. In charge of site operations with Safety and Quality Assurance.

3. Overall manage site manpower, equipment and materials according to site requirement in consider in conjuction with cost saving.

4. Report to Senior Manager on all relevant project matters and implement the integrated strategy according to company requirement.

Qualifications

• Experience in tunnel construction, project management, and engineering
• Knowledge of innovative tunneling technologies like Tunnel Boring Machines (TBM)
• Familiar with CAD and other general office software.
• Strong leadership and communication skills
• Ability to manage timelines and resources effectively
• Health and Safety certifications and training
• Problem-solving and decision-making abilities
• Bachelor's degree in Civil Engineering or related field

*This role is on 5.5 days workweek and work location is currently located at the East of Singapore (Changi area).

*More details of the role and company will be shared during the interview for shortlisted candidate.

These are our Featured Projects that we are Proud to show you:

SINGAPORE

1) PUB – Deep Tunnel Sewage System Contract T-11,

2) LTA – Thomson Line T206

OVERSEAS

1) INDIA - Mumbai Metro Line 3 – UGC07

2) MALAYSIA - Prasarana Malaysia Bhd – LRT3

3) HONG KONG - CEDD – Kai Tak Development Stage 3B

AND MORE ARE ONGOING AND COMING!

• Position : Project Planner (Procurement/Timber/Construction) - Up To $5,500
• Location : Island Wide | Office at Woodlands Industrial Park
• Working hours : Monday to Friday | 9.30am - 6.30pm
• Salary (commensurate with experience) : Up to $5,000 + Variable Bonus + Travel Allowances + OT Payable + Annual Leaves + Medical Leaves/Benefits
• Duration : Permanent
• Industry : Timber Manufacturer

Main Responsibilities:

• Act as the main technical adviser for project sites for subcontractors
• Prepare, Sketch and produce AutoCAD site drawings with Drafters & Quantity Surveyors to achieve approval from clients
• Managing, monitoring and interpreting the contract design documents supplied by the client or architect
• Checking plans, drawings and quantities for accuracy of calculations; Proposal and preparation of material samples; Overseeing the selection and requisition of materials
• Proposing cost-effective solutions for the intended project
• Liaising with any consultants, PE Engineers subcontractors, supervisors, quantity surveyors and the general workforce involved in the project for necessary submissions
• Liaising with the local authority (where appropriate to the project) to ensure compliance with local construction regulations and by-laws;
• Liaising with clients and their representatives (architects, engineers and surveyors), including attending regular meetings to keep them informed of progress;
• Finalize as built drawings with quantity surveyors for final claim purposes;

Requirements:

• Min NITEC / Diploma in Drafting/Engineering or related with at least 1-2 years of relevant experience
• Proficient in Autocad Revit, Architecture,Photoshop, Illustrator and Microsoft office
• Strong analytical, organizational and planning skills
• Bilingual in English or Mandarin to liaise with clients who can only speak Mandarin
• 
  

Email to: [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Senior Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C668

• Position : Sales Manager (Timber Door/Construction) – Up to $8,000
• Location : Island Wide | Office at Woodlands Industrial Park
• Working hours : Monday to Friday | 9.30am - 6.30pm
• Salary (commensurate with experience) : Up to $8,000 + Variable Bonus + Travel Allowances + OT Payable + Annual Leaves + Medical Leaves/Benefits
• Duration : Permanent
• Industry : Timber Manufacturer

Main Responsibilities:

• To pursue new sales opportunities and will be responsible for managing budgets, strategic planning, leading teams, risk management, and driving process improvement initiatives.
• Develop and execute strategies to drive business growth, expansion, and market penetration within the timber door trade industry
• Develop and implement operational strategies to enhance efficiency and productivity
• Manage and monitor budgets to ensure financial targets are met
• Lead and mentor a diverse team to achieve operational goals and objectives
• Identify and mitigate operational risks to ensure smooth business operations
• Drive continuous process improvement initiatives to streamline workflows
• Cultivate and maintain strong relationships with stakeholders, clients, suppliers and industry partners

Requirements:

• Bachelor's degree in Business Administration, Operations Management, or related field
• Proven track record of minimally 3-5 years of sales experience in relevant field
• Familiar with BCA Regulations
• Bilingual in English or Mandarin to liaise with clients who can only speak Mandarin

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Senior Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

• Position : Quantity Surveyor (M&E Construction/5 Days ONLY) - Up to $6,000
• Location : Office at Toa Payoh | Project Site Based
• Working hours : Monday to Friday | 8.30am to 6.30pm
• Salary (commensurate with experience) : Up to $5,000 + HP Allowance $50 + Up to $150 Transport Reimbursement + 12 to 18 days Annual Leaves + Medical Benefits + Dental Benefits
• Duration : Permanent
• Industry : Construction & Engineering

Main Responsibilities:

• Up to date knowledge of market price trends
• Ability to administrate on ACMV/Electrical tender and tendering procedures
• Good strategies, planning and control of all tendering activities
• List the scope of work and commercial requirements to determine the risks of the projects
• Prepare and follow up on the Request for Quotations to suppliers/sub-cons in order to ensure tender costing and technical data to be submitted on time
• Take off Bill of Quantities from the ACMV Drawings, Points of Schedules and Architectural drawings
• Collate price comparison, costing summary and technical proposal in order to prepare tender submission
• Study the addendum and/or corrigendum documents and update costing summary with technical proposal accordingly
• Maintain relevant documentation in an orderly and proper manner
• Attend site briefing/site meeting/post tender interview when necessary

Requirements:

• Possess minimum Diploma in Electrical/Mechanical Engineering
• At least 1-2 years of related experience in M&E construction industry
• Bilingual in English and Mandarin to communicate with chinese speaking associates

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Senior Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

• Position : Project Engineer (A&A Construction/Junior Role) - Up to 5,500 + Bonus
• Office Location : East - Aljunied
• Working hours : Monday to Friday | 8am to 6pm | Saturday 8am to 12pm
• Salary (commensurate with experience) : Up to $5,500 + Variable Bonus + Annual Leaves + Medical Benefits + Travel Reimbursable
• Duration : Permanent
• Industry : Construction Sector - A&A / Building Works

Main Responsibilities:

• Manage the transmission of documents and drawings to the client and subcontractor to ensure the updated drawings are issued.
• Prepare method of statement and work procedure
• Conduct weekly or monthly meeting with sub-contractors to update progress of work
• Ensure quality of work is achieved and all government and safety regulation are complied
• Oversee drawing management and control of technical documentation
• Manage procurement of resources, monitor and control material usage on site to avoid unnecessary wastage or wrongly usage.
• Assist the Project Manager or Senior Project Engineer in co-ordination with consultants on change order issued and liaise closing with the Quantity surveyor by providing necessary supporting documents on the change order
• Any other duties assigned

Requirements:

• Minimum of Degree in Architectural/ Building / Construction Management or related; with at least 1 year of experience with restoration projects.
• Great team player with pro-active attitude.
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates

Email to: [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Senior Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

Job Descriptions:

• Reports to Project Manager.
• Provide admin duties and clerical supports to project team·
• Create and maintain proper indexes for documents filed in records·
• Distribution of emails and correspondences·
• Document controlling of site records and reports·
• Assist the Project Manager in administrating documents &/or purchase orders·
• Update manpower movement constantly· Compile the documents according to ISO requirements.·
• Assist project team in liaising with Head Office for related administration and personnel matters.·
• Handle with site stationeries ordering.

Job Requirements.

• Knowledge in Microsoft Office applications.
• Good organisation and multi tasking skills.
• Min GCE 'N' or 'O' level qualification.
• At least 3 year working experience in project site preferred

We regret that only qualified candidates will be informed.

Overview

Under the National University Healthcare System, the department is setting up the NUHS Institute of Clinical Quality and championing clinical quality and patient-centred care across the Group. You will support the functions of the department in the developing, implementing plans and initiatives to achieve quality and patient safety across the cluster. In carrying out the various duties, you will be required to work very closely including with the senior management, medical professionals, administrators, support staff and related external stakeholders.

The incumbent is to oversee the smooth operations and quality initiatives of the department and, the deputy director has a very important role to keep the office running and ensuring it achieves its objectives.

Job Responsibilities

• Works closely with and assists the HOD to oversee the strategic plans of the office and translate goals into action items.
• Develop and implement strategies for improving patient experience and service quality
• Oversee the strategic framework and keep track of progress of programmes in all the strategic fronts across the cluster.
• Monitor the finances of the office and take charge of all official interactions with external partners, stakeholders, and vendors.
• Manage the performance matrices and BSC commits.
• Responsible for the office communications by helping to curate communications from the office and work closely with the group and institutional communication leads.
• Manage and lead other projects where assigned.

Job Requirements

• Bachelor’s degree, preferably in a healthcare related discipline. Master’s degree strongly preferred.
• Minimum 15 years of relevant work experience in related organisations in large scale project coordination work.
• Good organizational development skills and preferably with good knowledge of the public healthcare setting, experience and familiarity is an important and useful attribute
• Relevant communications experience (preferably in healthcare setting) is an advantage.
• Proven people management experience with excellent interpersonal and communications skills, particularly in written communications.
• Ability to think and work strategically.
• Ability to multi-task in a fast changing environment and work under tight timelines.
• Excellent knowledge of MS Excel, MS Powerpoint tools for data analysis, building charts, etc.
• Good numerical sense with analytical skills, meticulous and a strong problem-solver.

#L1-RT1

Responsibilities:

• Manage daily QA duties and the QA/testing team.
• Develop and implement quality practices in methodologies and processes.
• Manage/support multiple QA projects.
• Develop QA plan and timeline.Recommend improvement to processes and practices to IT management and application team.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

• The role involves planning, coordinating, and implementing standards development projects under the national standardisation programme administered by Enterprise Singapore.
• Provide secretariat support to the Quality and Safety Standards Committees and its supporting Technical Committees and Working Groups.
• Engage and coordinate with the industry, academia, and government organisations to facilitate the development, promotion, and review of Singapore Standards and Technical References. Include coordinating and organising key standard launches and awareness workshops.
• Responsible for the identification of standards to be developed in consultation with key stakeholders from the industry, the development of standards right up to standard launches.
• Assist in the industry and technical research for the development of new/review of standards. Conduct verification studies to identify users of the standards.
• Handle all enquires received promptly regarding the standards under your area of responsibility.

Requirements

• A relevant Engineering / Quality Management / Workplace / Occupational Health and Safety degree or diploma from a recognised institution.
• Good knowledge of statutory requirements on safety, codes of practice or prior experience as a Safety Officer will be an advantage.
• Preferably with 3 years of industrial experience.
• Good command of spoken and written English.
• Able to write clear and concise minutes of meetings.
• Results-oriented and able to execute projects in a team and independently.
• Strong interest in industry standards development and promotion.
• Possess excellent networking, communication, and industry engagement skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, and other productivity tools

Responsibilities

• Plan, implement and organize customer visit/meeting to close new sales to achieve sales target
• Develop and maintain strong business relationship with existing/new customers
• Develop sales and marketing strategies with action plan to penetrate into new markets
• Source and develop new customer accounts and expand business opportunities
• Analyze market trends, competitor offerings and keep abreast of latest market development
• Preparation of proposals, tenders and quotations based on project requirements and close monitoring of project execution to optimize profitability and maximize customer satisfaction.
• Able to market company portfolio to potential customers
• Able to identify, plan and execute new projects
• Able to interact well with all levels of our customer’s organization structure to ensure projects are being carried out on schedule
• Achieve sales revenue, profitability and sales growth targets set by the Management
• Perform any other ad hoc duties as assigned

Requirements

• Degree/Diploma in Engineering or equivalent.
• Minimum 3-5 years of M&E working experience in building/construction industry
• Must be bilingual abilities with strong skills in multiple languages to liaise with relevant counterparts
• Excellent written and verbal communication skills, with a high level of attention to detail.
• Strong interpersonal skills, ability to develop relationships and communicate with all levels of management.
• Good in documentation, presentation, coordination, and analytical skills
• Proficient in Microsoft Office applications
• Possess own vehicle would be an added advantage
• Willing to travel to various job sites

Cynapse is an awarded AI Software Product company specializing in Enterprise-grade Vision AI in highly challenging environments. Our software platform is leveraging cutting edge cloud/on-premises/edge platforms, advanced computer vision algos, advanced ML concepts & models and more.

The company is led by globally renowned experts who previously headed large groups at Microsoft and Intel. The company HQ is located in Singapore (One North Area) and operates in over 10 countries.

Cynapse is looking for a talented and highly motivated Project Management Officer (PMO)/Quality Assurance (QA) Intern to join our team that delivers a challenging, enterprise-scale Video Content Analytics solutions to global customers. You will conform to high standards of project planning and management, working in a cutting edge, dynamic and professionally challenging environment.
Successful interns may be offered a full-time permanent position at cynapse at the end of the internship period.

Responsibilities

The selected candidate will be involved in one or more job item listed below, depending on management decision:
- Supporting the planning and delivery of Vision AI Software Projects/Programs in Singapore and other countries
- Support multiple on-going projects
- Assist with the project planning, resourcing and scheduling
- Assist in ensuring that projects are delivered on time, and provide timely reports on project status and activities Assist in requirements gathering and validation, solution development and testing, deployment, UAT and solution commissioning
- With guidance, perform usage tests on software thoroughly, identifying bugs and defects.
- Evaluates different functionalities and aspects of the product and generate report.
- Assist in communicating and managing vendors, sub-contractors, partners and other stakeholders
- Follow the company PM best practices
- Work in an Agile environment (SCRUM)
Qualifications
- Completed at least 1 year of studies as part of a Diploma/Bachelor/Master in one of the following subjects: IT/Engineering/Project-Management
- At least 6 months of experience in managing or delivering IT project/s
- Some Experience with vendors and partners management
- Analytical Thinking
- Innovative, motivated and a quick learner, attention to detail, curiosity, and passion for technology
- Bonus: Technical background/experience with software development
Benefits
- Unique opportunity to work with a talented global team on cutting edge technologies
- Informal and exciting work environment with flexible hours

Job Types: Full-time, Internship

Contract length: 6 months

Pay: $1,100.00 - $1,500.00 per month

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday

Work Location: In person

The Service Quality Associate (SQA)act as the media between internal partners and residents as well as their families. The SQA is to maintain high standards of care and service delivery, promoting residents’ well-being, and ensuring a conducive living environment for residents, through gathering feedback and working with internal partners.

Work Location: Tampines Care Home

Client Care Management

• Act as the point of contact to interact and gather feedback from residents and their families to understand their needs and preferences.
• Work towards resolving issues and ensuring a positive outcome for all parties involved.
• Collaborate with internal partners within the care home to ensure a cohesive and collaborative approach to resident care and service delivery.
• Identify and share areas of improvement and provide recommendations.

Training and Activity Management

• Coordinate and deliver in-service talks to residents and staff.
• Encourage residents to participate in activities and events for their health well-beings.

Service Quality

• Monitor and evaluate the quality of care provided to residents by conducting regular assessments, audits and surveys.
• Identify areas for improvement and recommend strategies to enhance the quality of services.
• Implement initiatives to enhance resident satisfaction and improve the overall resident experience.
• Prepare reports for management and regulatory agencies as required.
• Ensure that the care home complies with all relevant regulations, policies, and procedures. Stay abreast with industry standards and best practices to maintain compliance.
• Escalate to HOD or Senior Management Team (SMT) for feedback that warrants immediate attention or has insinuation of escalation to public forum or media.
• Track all visits, feedback, recommendations and report at Vanguard Rehab and Clinical Meeting (VRCM) platform or any other platforms when necessary or required.

Administration

• Maintain accurate records of quality assurance activities, resident feedback, and compliance measures.

Requirements

• Diploma / GCE “A” level / GCE “O” level / GCE “N” level in a relevant discipline
• Possess at least 1 - 2 years working experience in Service Quality function or quality improvement programmes in healthcare or similar setup.
• Those with experience in Nursing Homes and/or long-Term Care Facility would be preferred.
• Ability to interact in at least 2 of the languages/dialects such as Malay, Mandarin or Tamil to communicate with the clients and families.
• Effective interpersonal, engagement and follow-up skills
• Detail-oriented
• Passion for quality and ageing issues
• Good written and verbal communication skills

Roles & Responsibilities

This role reports to the Director of Customer Experience which is a group under the Regional Customer Satisfaction Team. The candidate’s primary focus is to champion service excellence delivery at our customer touchpoints (e.g. contact centers, service centers). You will lead the development, implementation, and assessment of training initiatives and quality assurance programs across multiple locations within the region.

Primary Responsibilities and Key Roles:

• Enhance end-to-end customer journey through:
• Customer feedback management (VOCs, Service audits, Data analysis & insights etc.)
• Active engagement of relevant stakeholders to address customer pain points
• Ownership of Service Recovery guidelines to empower frontline staff to resolve customer issues
• Set and drive regional initiatives to improve overall customer experience and NPS based on insights from customer feedback and trends analysis, including improvement of services processes and policies through customer journey mapping
• Drive a culture of service excellence throughout the CS team by working closely with relevant CS team members of subsidiaries to develop guidelines, training, and motivational programs to improve customer service handling skills, mindset and attitude of frontline service staff, agents, and technicians
• Organise and chair regular Service Quality Committee meetings with stakeholders to drive service improvement
• Conduct training needs analyses to determine the current state of knowledge, skills, and competencies among frontline staff. Analyze trends, emerging technologies, and best practices to ensure the development of customized training programs, and knowledge base, tailored to the unique needs of each location.
• Oversee the establishment and maintenance of quality assurance protocols for both frontline staff and training facilitators. Monitor adherence to established procedures, identify areas for improvement, and recommend corrective actions to ensure consistency in service delivery and training outcomes across all locations.
• Measure the effectiveness of training programs and quality assurance initiatives using appropriate metrics, such as pre- and post-training assessments, participant feedback surveys, and business impact analysis. Prepare regular reports detailing program performance, ROI, and recommendations for future enhancements.
• Continuously evaluate and refine existing programs to meet evolving business needs and respond to changing market dynamics
• Any other ad-hoc projects as assigned by the Director of Customer Experience
• Oversee the responsibilities of the Assistant Manager, Regional VOC/NPS Management

Job Requirements

• Bachelor's degree in any discipline with at least 5 years of relevant experience in service quality or consumer research functions in either hospitality or retail industries and/or e-commerce
• Experience with feedback management & generating insights from VoC/NPS data for presentations to management and other departments. Experience with Excel, Tableau, and Natural Language Processing would be a plus
• Experience with conducting (qualitative and quantitative studies), ie, surveys, and focus groups to gain better insights of key drivers of customer satisfaction
• Understanding the end-to-end customer journey and develop action plans at each touchpoint to elevate the customer’s experience, including online purchase experience and post-purchase experience. A practitioner of design thinking methodology and a proven record of service process re-design is a plus
• Strong project management skills, including the ability to plan, organize, and execute complex projects within tight deadlines
• Demonstrated proficiency in adult learning theories, instructional design principles, and modern training technologies
• Excellent verbal and written communication skills, with the ability to communicate effectively with all levels of staff and management
• Ability to work collaboratively with cross-functional teams and build strong working relationships

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

The job holders are to work with PI and the research team to conduct research characterizing airborne pollutants in urban environment.

Qualifications

One or more of (but not limited to) the following:

• Experience in applying data analytics, machine learning and handling big data
• Experience in applying Pythons functions of matplotlib, and numPy, pandas, statsmodels
• Fast learner - capable of conducting independent research and proficient literature search, review & summary with strong background in Chemical Engineering / Chemistry / Physics
• Experience in operating instruments measuring physical and/or chemical properties of airborne pollutants
• Proactive in assisting and contributing to quality scientific research publications
• Proficient in technical presentation, slide making, report writing, etc.
• Proven rounded and effective team player with strong initiative and ownership of the research project

• Preparation of cash flow forecast
• Filing of variations/ monitoring of project variations
• Valuing completed works, filing of progress claims and all other necessary contract documents administration works
• Prepare interim valuation and certificate of sub-contarctors claims according to work completed and evaluate variation claims
• Monitoring of procurement process
• Attendance of site/technical meetings
• Source, negotiate preparation of awarding letters/agreements/ purchase order to sub-contractors/ vendors
• EOT claims preparation
• Evaluation of price comparison summary
• To work closely with the Project Team providing cost and financial advice as well as contractual support and advice during pre-construction, construction and post construction stage.
• Quantity take off, cost estimation, preparation of tender submission with specific deadline
• Any other ad-hoc duties as assigned.

Requirements:

• Degree in Building, Quantity Surveying or equivalent.
• Minimum 5 years' relevant working experience. Preferably in public (HDB), private residential and mixed development projects.
• Working experiences with Main Contractor would be an advantage.
• Strong technical background with sound knowledge of pre and post-contract duties

• Position: Accountant (Consolidation & Fixed Assets)
• Location: Gul Road (company transport provided)
• Working hours: Monday to Friday (8am - 5.30pm)
• Salary (commensurate with experience): Up to $6,000 + Performance Bonus (3-6 Months) + Flexi Benefits
• Duration: Permanent
• Industry: Marine & Construction Engineering (Listed & MNC Company)

Main Responsibilities:

• Perform monthly consolidation
• Prepare quarterly result announcement
• Review overseas subsidiaries accounts
• Assist in the group policy and process improvements
• Record fixed assets acquisition and disposals in accounting system
• Assign tag numbers to fixed assets
• Execute depreciation run and depreciation reasonableness check
• Update the detailed movement schedule of fixed assets for reporting
• Conduct physical inventory counts of fixed assets
• Any other ad-hoc duties assigned

Requirements:

• Bilingual in both English and Mandarin to converse with Mandarin speaking clients
• Certified in ACCA
• Prior experience in a listed/MNC company
• At least 3 years of relevant working experience in marine/shipyard industry
• Prior experience in performing Fixed Assets/Consolidation/financial announcement pack is required

Email to: [email protected] for more information.

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***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Deputy Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Responsibilities:

• Plan, schedule, update, and follow up on machinery servicing records to ensure optimal performance.
• Liaise with in-house mobile mechanics, the warehouse department, and site in charge regarding machine servicing schedules and parts availability.
• Any other ad-hoc duties as and when assigned

Requirements:

• O Levels
• 1 years relevant experience
• 5-day work week
• Company transport provided