Senior Executive / Assistant Manager, Ops and Admin (Surgical & Specialised Services)

The incumbent will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes and learning & growth perspectives.

Duties & Responsibilities

• Manage service point operations assigned
• Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Nurse Manager and other stakeholders to solve system and process problems
• Work with other department managers to ensure a positive experience for patients along the continuum of care
• Ensuring facilities are patient friendly and safe
• Partner the department managers (Ops & Admin) in achieving customer satisfaction targets
• Responsible for devising innovative services to continually improve service levels and delight customers
• Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out business plans in conjunction with clinical chiefs to ensure that goals are reached
• Manage business through annual financial budgeting and regular reviews with clinical heads, and development of new business
• Manage a group of non-nursing staff providing services in service points. Conduct appraisals for non-nursing staff
• Ensure that non-nursing staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
• Responsible for staff recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired customer and business outcomes.
• Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems
• Participate in committees and other tasks as assigned
• Job rotations to other operational areas after 3 years

Job Requirements

• Degree in any discipline with minimum 3 years’ work experience in Healthcare industry
• Healthcare operational experience will be advantageous although not necessary
• At least 2 years of experience in managing frontline staff
• Analytical, quantitative with strong communication skills (written and verbal)
• Proficient in Microsoft Word/Excel/Powerpoint

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

You will support the Group Director of Staff Wellness in envisioning and formulating short, medium and long-term staff wellness strategies aimed at defining and promulgating a cluster-wide culture on reducing mental health stigma and increasing awareness on mental wellbeing. You will analyse, monitor and evaluate the effectiveness of staff mental wellness initiatives and programme.

You will manage the development and building of frameworks, programmes and initiatives to ensure the provision of adequate and appropriate avenues and resources to support all staff in distress, as well as educate and empower staff and Head of Departments / supervisors on all aspects of staff mental wellness and staff resilience.

You will lead and organise special mental wellbeing-focused events/activities to facilitate awareness building and capacity development amongst staff. You will lead efforts at cluster-wide integration and harmonisation of staff mental wellness policies, systems, and processes to create a one SingHealth culture in fostering greater cluster cohesion and collaboration in the promotion of mental wellbeing.

Requirements

· Bachelor’s Degree in Psychology with at least 12 years of experience in healthcare or related field

· Possess leadership skill and has experience in management capacity

· Strong people management, communication and influencing skills

· Self-motivated and strong influencer

The Office of Digital Empowerment is dedicated to revolutionising our healthcare ecosystem by harnessing the power of digital technologies to enhance patient care, operational efficiency, and innovation. Our primary objective is to help design, implement, and continually evolve a holistic digital strategy that aligns with the SingHealth's mission and goals. We aim to empower our employees with innovative technologies, fostering a culture of innovation and agility while facilitating a seamless, multidisciplinary collaboration. Through our efforts, we seek to create a patient-centric digital ecosystem that not only mitigates healthcare challenges but also drives sustainable growth and excellence in clinical and administrative workflows. The Senior Manager, Office of Digital Empowerment plays a key role in driving and spearheading this effort.

Job Description

As the Senior Manager, Office of Digital Empowerment, you will be responsible for the following:

• Create and manage clear roadmaps for strategic digital initiatives, set objectives, timelines, and success metrics, and ensuring alignment with the division’s digital strategy and SingHealth's overarching objectives.
• Lead cross-functional teams through ideation, conceptualisation, planning, and execution of digital projects.
• Foster a culture of innovation, agility, and continuous improvement within the digital empowerment team.
• Spearhead major digital innovation and transformational initiatives, driving the adoption of automation technologies such as robotic process automation (RPA), chatbots, and Microsoft 365 (M365) for enhanced workflows.
• Collaborate closely with key stakeholders to develop annual plans and budgets for digital projects. Manage budget portfolios and utilisation.
• Stay informed about emerging technologies and healthcare challenges, regularly assessing their viability and potential adoption to improve clinical and business workflows.
• Act as the digital representative, providing expertise and guidance in projects, task forces, committees, and initiating open conversations with senior management and key stakeholders.
• Establish and nurture both internal and external partnerships to advance digital transformation initiatives.
• Oversee and manage digital platforms, including websites, mobile applications, and digital tools, ensuring system service levels are met. Provide prompt technical support for any system-related issues that may arise.
• Demonstrate flexibility and readiness to undertake any additional responsibilities and duties assigned within the Office of Digital Empowerment.

Job Requirements

• Degree in Computer Science or Business Administration or related field; Master’s degree will be an advantage
• At least 10 -12 years of experience in the IT industry, including roles of a similar nature, with at least 4 years of managerial or supervisory experience
• Highly proficient in one or more of the following areas: cloud computing, voice/chatbots, RPA, and/ or M365 technologies
• Demonstrate excellence in project management, with the ability to effectively manage multiple projects concurrently and deliver them timely
• Possess a strategic mindset and ability to translate digital strategies into actionable plans
• Possess strong communication and influencing skills
• Self-directed and committed to continuous self-improvement

You will perform porter duties as well as basic housekeeping. You will also assist patients to change into robes for procedures, transferring/ positioning of patients in the room and ensuring the procedure room is setup and ready for patients.

Requirements

• Completed PSLE
• Must be able to read and understand simple English
• Able to perform 2 or 3 rotating shifts, including weekends and public holidays

You will handle SingHealth Pharmacare’s (SPC) finance functions of Accounts Receivable and Fixed Assets. The duties include creating sales invoices, verifying collections from SPC outlets and performing both bank and inter-company reconciliations. You will need to perform closing of accounts, prepare audit schedules and update bank mandates. You will also need to liaise with SPC and Facilities Development to obtain information on capitalisation, fixed assets and leases and be updated with any movements in fixed assets.

You will report to the Assistant Manager, Finance Operations and assist in ad-hoc tasks as assigned by the Senior Manager, Deputy Director and/or Chief Financial Officer.

Job requirements

· Diploma holder in Accountancy or equivalent

· Minimum 6 years of relevant experience

· Proficiency with Microsoft Office applications

· Knowledge in SAP will be an advantage

· Team player with good communication and interpersonal skills

· Meticulous, with initiative and able to work independently

As an Engineer in 3D Printing Centre (3DP), your job responsibilities include the following:

• Lead project engagements towards defining design requirements. To also advice on material suitability and robustness
• Work with Center Manager to establish and execute relevant approaches to healthcare Engineering Design. Ensure proper documentation and archiving of each procedure and product design
• Apply industry-leading technologies and deploy good engineering practices in additive manufacturing to drive and undertake projects and training
• Keep abreast with all necessary accreditation and QMS requirements applicable to 3DP
• Maintain software and systems used with the latest enhancement and libraries
• Maintain machines to ensure running in optimal operational condition, ensure high standards of Quality, Environment, Health and Safety, as well as ensure the governance process parameters for 3D printing, pre and post processing and inspection of components are suitable for use cases in the hospital
• Support new projects in the area of in-house production of surgical implants and advanced surgical guides
• In charge of peripherals and inventory managed under the Engineering Team
• Owner of design depository and project timeline
• Provide next level 360 feedback
• Assist in all matters and projects in relation with the Engineering team
• Keep abreast with development in 3D technology applicable to healthcare

Job Requirements:

• Degree in relevant engineering preferably with at least 3-5 years of experience in the Additive manufacturing field
• Prior experience in the operation of 3D Printers of different technologies, including but not limited to FDM, SLA, SLS and MJF technologies
• Experience in CAD software packages particular related to Medical 3D Printing
• Understanding of design requirements and methodologies for 3D printing
• Experience in anatomical model, surgical guides and implants design would be highly advantageous
• Basic understanding of human anatomy and medical imaging processing would be helpful
• Able to establish good rapport and network with internal or external parties
• Ability to facilitate discussions with different levels of staff
• Grasp of technology trend in specific those influencing healthcare
• Experience in medical device accreditation and QMS would be an advantage
• Having attributes of forward thinking, task driven, excellent facilitation skills, strong planning, analytical, organisation skills and interpersonal skills

Job Description

• Cost accounting and budget monitoring
• Monitoring of project expenditure
• Perform daily data entry (e.g. DO reception, etc) into ERP system
• Maintain cost allocation system (Profit Centre, Cost Centre, Income & Expenditure)
• Coordination with site team to compile monthly sites expenditures.
• Identify potential cost overruns
• Assist in the development of project budgets
• Perform project cost analysis and variance analysis
• Liasing with project personnel (e.g. Project Manager, Site Engineer, QS, Purchaser, etc)
• Assisting in monthly project cost control result closing
• Support company's financial result closing (monthly and financial year end)

Job Requirements

• Min. Diploma / Degree in Finance or Accountancy or equivalent
• Analytical / Able to work independently with minimum supervision
• Ability to organize and manage multiple tasks
• Displays high level of flexibility and initiative
• Proficnecy in Microsoft Excel

You will be part of the SingHealth Staff Wellness team responsible for developing and proliferating a system-wide culture and climate to promote overall staff wellbeing within SingHealth.

You will assist in dashboard building which includes data extraction and analysis for accurate reporting of staff wellness indicators, counselling data, peer support groups and other relevant metrics. You will assemble data from a variety of sources for use in assessment and planning of wellness strategies and programmes. You will assist in planning and execution of wellbeing programmes to promote awareness in the key areas e.g. coordinate education program on mental wellness, webinars, e-modules etc. You will provide administration and operational support for the office.

Requirements

· Bachelor’s Degree in Science, Mathematics or related field

· Healthcare or business administration background will be an advantage

· Able to grasp strategic organisational goals and develop implementable systems on the ground

· Proficient with Microsoft Office applications and Data Analysis (SQL)

· Good team player who is innovative and resourceful

You will provide assistance in operation and strategic development projects in the Allied Health Division as well as for the departments under the Allied Health Division. You are expected to provide direction for administration of business projects, explore and innovate business opportunities to increase external business, coordinate cost saving projects for the Division, and provide leadership and supervision of team members.

Job Requirements

• Degree or Masters in marketing or business, preferably with some marketing and administrative experience.
• At least 6 years of experience, preferably in healthcare industry
• Excellent leadership skills
• Excellent interpersonal and communication skills

Job Summary

• To perform general duties of a Security Officer and work closely with employees to ensure a secure environment for guests, staff and hotel’s properties.
• To protect life and property which includes prevention and deterrence of crimes.
• To perform static duties at hotel lobby and staff entrance, patrol on guest floor and hotel premises, monitor CCTV cameras and perform any other duties as assigned to the Security Control Room.
• To be aware of important event developments in the hotel in order to carry out duties effectively and efficiently.
• To create security and fire safety awareness among staff and guests. To carry out fire fighting function as and when necessary.
• To respond immediately to guests and staff for their needs or requests for security assistance, and to follow-up with security investigations when necessary.

Job Requirements

• Valid Security License
• Able to perform 3 rotating shift

· Review works schedule and master program with PM

· Ensure that every project meeting is recorded & minuted

· Ensure that milestones are achieve and completed on schedule

· Attend new job enquires & ensure correct pricing

· To interview, hire & train new staffs

· Degree in Engineering, Construction, or related discipline / equivalent experience

· Minimun 5 years of experience in similiar role required

· Experience with managing and speaking with Japanese Clients

Overview

Resident Physicians and Senior Resident Physicians are experienced doctors with a recognized postgraduate qualification and who have completed the 3-year basic postgraduate specialist training. They are expected to undertake considerable responsibilities in addition to those of Medical and House Officers.

Job Responsibilities

You will be responsible for the following:

• Responsible for the overall supervision and day-to-day running of the wards, including patient care. Shall demonstrate good diagnostic and clinical management acumen.
• Responsible for the supervision and teaching of House Officers, Medical Officers and Trainees.
• See all cold referrals not specially referred to any consultant by name.
• Responsible for seeing urgent referrals while on night duty.
• Inform the Consultant on call of all difficult and complex cases that are admitted into the ward or referred for an opinion.
• Expected to do ward rounds at night and outside of office hours when on call and during admitting nights.
• In emergency situations and outside of office hours, Resident Physicians and Senior Resident Physicians may also oversee the write out and sign all consultation referral letters.
• Responsible for the compilation of Confidential Mortality Reports for submission to the Chairman Medical Board through the Head of Department.
• A Resident Physician or Senior Resident Physician in charge of a ward may also represent the ward or hospital at Coroner’s inquests or medico-legal hearings involving patients in his/her particular ward.
• Expected to attend and participate in all departmental ward rounds including the combined Hospital teaching seminars, clinic-pathological case conference etc.
• In surgical disciplines, Resident Physicians and Senior Resident Physicians have additional duties of carrying out elective and emergency operations to the level of complexity permitted by senior staff of the department.
• Resident Physicians and Senior Resident Physicians of surgical disciplines should teach Medical Officers basic operative procedures and guide them when necessary.
• Resident Physicians and Senior Resident Physicians shall possess specialty knowledge and show enthusiasm in improving knowledge.
• Perform any other duties as directed by Head of Department or the Chairman Medical Board of the hospital.
• May be required to perform the duties of the next lower grade, if necessary.

Requirements

• Education, Training and Experience
• Medical staff who completed basic specialist training and have a recognized postgraduate qualification.
• Professional License
• Must be registered with the Singapore Medical Council, and completed 1 year of housemanship and 3 years medical officer posting.
• *For Hospital Clinician position, one will have to be enrolled in the Hospital Clinical Programme (HCP)

Responsibilities :

• To supervise the work of sub-contractors and work closely with other site operations staff to meet the project schedule.
• Need adhere to construction procedures and safe work practices and ensure that works are excuted within an acceptable standard of workmanship.
• Checking and ensuring all plans and work are as per specifications.
• To meet the stringent requirements conducted during site tests inspections.

Requirements :

• Minimum 2year experience from Construction background.
• Positive personality and good team player.
• Meticulous and responsible.
• Able to multi task and work in tight schedules.

Job Descriptions

Property Management

• Day-to-Day management of properties.
• Co-ordinate tenant fit-out works, additions and alterations work and reinstatement work.
• Liaise with tenants; MCST and contractors on property related matters.
• Assist with preparation and administration of Tenancy Agreements.
• Assist in review and administration of maintenance contracts including property fire insurance.
• Conduct property inspections and site meetings with the various stakeholders.
• Panning and supervision of property management and operational activities.
• Manage and supervise term contract works.
• Ensure compliance with all regulatory requirements.
• Any other tasks assigned by immediate supervisor / Management.

Administrative

• Responsible for Day-to-Day administrative duties.
• Perform clerical duties including coordinating meetings, greeting and assisting visitors and clients.
• To assist in director personal assistant duties.
• Perform ad-hoc tasks as assigned.

Requirements

• Experience in managing residential, commercial and/or industrial properties.
• ITE Certificate/Diploma in Building/ Facilities Management/ Electrical or Mechanical Engineering or equivalent.
• Minimum 1 year relevant working experience.
• Team player with good communication & IT skills
• Good understanding of Workplace, Health & Safety regulations
• Possess a positive attitude and be able to work independently with a keen eye for detail
• Must be able to respond promptly to emergency matters, in a timely manner including weekends.
• Experience in building systems such as electrical, plumbing & sanitary, ACMV, lifts, firefighting systems is a definite advantage.

• Payroll Administration.
• Conduct Exit Interviews and engagement surveys.
• Review and implement Company’s health and well-being program.
• Administration of Company’s medical benefits/claims and invoices
• Manage and administer employee’s claim and related enquiries.
• Maintain proper HR records relating to medical/claims for all employees.
• Manage every two years Health Screening of employees.
• Coordinates with various departments to plan and implement employees' wellness plan.
• Liaise with vendors of existing and new health initiatives.
• Review and propose suggestions to improve existing welfare policies, procedures and programs.
• Propose and implement activities/collaboration with external parties to further enhance employee’s welfare.
• Administer baby vouchers, wreaths/get well baskets and all relevant matters related to employee’s welfare.
• Manage various engagement events in accordance to HR Calendar.
• Analysis of data collected from above activities to aid retention.
• Manage employee disciplinary and grievance matters.
• Support WICA & FWMI insurance claims
• Manage and administer work pass holders’ PCP
• Any other assignments given by immediate Superior.

Requirement

• Minimum Diploma in Business Administration or other relevant disciplines
• At least 2 years' experience in HR, preferably in the construction industry
• Good knowledge in Employment Act and foreign work pass procedure

The incumbent will play a crucial role in identifying, assessing, and mitigating risks within our healthcare institution. This position is responsible for implementing risk management strategies to ensure patient safety, regulatory compliance, and as well as to promote risk awareness and proactive risk management culture within the hospital.

This unique role combines risk management expertise with a strong focus on environmental sustainability, ensuring that the organization effectively manages sustainability risks while promoting a culture of environmental responsibility and stewardship.

Enterprise RIsk Management

1. Develop good understanding of the institution’s operating functions and process workflows via continuous risk assessments through risk register and KRIs that align with NUHS Group Enterprise Risk Management Framework.
2. Act as the risk advisor to various operating departments and promote risk awareness and accountability amongst management and staff.
3. Work with internal stakeholders to plan and implement Control Self-Assessment (CSA) exercises to assess the effectiveness of risk management and control processes.
4. Oversee non-clinical incident reporting and risk management system to escalate and track incidents, feedback, and near-misses.
5. Provide training and educational programs on risk management practices to promote a culture of safety, quality, and risk awareness among staffs at all levels.
6. Provide secretariat support for Risk Management Committee meetings.
7. Assist in ad-hoc projects, investigations, and administrative duties, where required.

Environmental Sustainability

1. Develop and implement an environmental sustainability strategy aligned with NUHS Net Zero Targets roadmap.
2. Lead the identification and support ground up initiatives including performing feasibility and scalability studies of the initiatives.
3. Identify and assess sustainability risks and opportunities within operating departments as part of enterprise risk management.
4. Promote culture of sustainability through staff engagement program by organising talks, workshops, and awareness events to empower staffs to contribute to sustainability initiatives.
5. Stay current on environmental sustainability best practices/ green technology and monitor progress and report on the outcomes of sustainability initiatives.
6. Provide secretariat support to Go Green Group meetings.

Requirements*

• At least 8 of relevant working experience in risk management, internal control, and compliance preferably in hospital and healthcare industry.
• Prior experience in sustainability, or ESG (Environmental, Social, and Governance) roles will be an advantage.
• Passion for environmental sustainability and a commitment to driving positive change.
• Good project management skill and comfortable working with figures and details.
• Experience in data analytics would be considered favorably.
• Energetic and ability to analyse complex issues for identification of root cause and recommendation of practical remediation measures.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Job Highlight:

• Contract Postion ( 12 months)
• Maxwell Central, walking distance from MRT
• Monday to Friday, 9am to 6pm

Job Description:

• Routing feedback to the rightful department in an accurate and timely manner.
• Replying to feedback submitted by members of public.
• Contacting members of public, when needed, to clarify their feedback.

Requirement:

• Only Singaporean
• Degree
• Experience in Customer Service, Manage feedbacks related field

Interested applicants please click "Apply Now" or email to [email protected].

We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Lucas Tan

Outsourcing Team

BGC Group Pte Ltd

EA Licence Number: 05C3053

Overview*

The Care Manager supports and works within Alexandra Hospital, and collaborates with patient’s care team, community service providers, government agencies, and multi-disciplinary hospital and healthcare teams to provide coordination and continuity of patient care across the healthcare continuum; to support patients and their family members in navigating their healthcare journey with Alexandra Hospital within the Queenstown community.

Job Responsibilities*

You will be responsible for the following:

• Attending to medical queries received via a 24/7 integrated telephone hotline that forms a network for triaging patients, and provides an avenue to caregivers and community partners to connect with Alexandra Hospital for information relating to the health and well-being of patients and clients within Queenstown community.
• Ensures that the medical query is escalated to the appropriate medical provider and follows up with proper case closure
• Performs triaging for transitional care referrals and right sites care to other external providers when necessary
• Triage and assess patient's medical-nursing, psycho-social, functional status and daily activity needs; as well as their existing support system availability upon enrolment into programme.
• Provide guidance and assistance to Care Manager Associates in escalation of complex medical calls or referrals triaging when needed.
• Implement appropriate care coordination and transitional case management; and evaluate the outcomes accordingly.
• Synthesize assessment information to prioritize care needs and develop care plan and goals together with patient and/ or family/caregiver; with discussion with patient’s care team as well as community partners involved( if any).
• Work in partnership with patients and families/caregivers on the various ranges of services and available options in the patient’s community. Coordinate and follow up referrals outcome accordingly and in a timely manner.
• Adopt a multi-disciplinary approach with focus on coordination support. Make connections with transitional partners to facilitate support and assistance for individual to address social and health issue
• Conduct follow-up via phone calls and/ or home visits to ensure smooth coping of patients and caregivers.
• Promote and guide positive changes in patient’s lifestyle in the community.
• Monitor patient’s general medical condition during home visit and report to patient’s Principal Physician or primary care provider and/or community partner where necessary.
• Educate and promote advanced care planning, assist patients and their families/caregivers in planning for and improving end of life care, ensuring that choices are reflected in personalized care plans.
• Document assessments, plans, and outcomes promptly and accurately in the relevant system.
• Maintain high level contact with step-down facilities.
• Advocate for patients and their families/caregivers; and form strong relationships with community partners in order to work in the patient’s best interests.
• Participate in activities that contribute towards the improvement of patient care, including professional development sessions to develop relevant areas of knowledge, skills and attitudes.
• Participate in projects and/or community events organized by Alexandra Hospital or partners within Queenstown community.
• Any other duties as assigned by Reporting Officer.

Requirements*

• Degree or equivalent professional qualifications in Nursing, Social Work or Allied Health profession.
• 3 – 5 years of experience in healthcare settings is preferred.
• Knowledge in geriatric and community care will be an advantage.
• Ability to perform 24/7 shift work is required for this role.
• Strong team-player, with natural ability to interact with healthcare staff and community partners of all levels.
• Organised, analytical, able to fit different pieces of the puzzle together.
• Pleasant disposition, approachable, with strong interpersonal and relational skills.
• Good verbal and written communication skills. Ability to use local languages and dialects will be an advantage, especially coupled with experience interacting with and managing patients and caregivers.
• Independent worker, with strong initiative.
• Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving. Enjoys continuous improvements and embrace changes to actualize new initiatives.
• Equipped with basic computer skills in MS Words, Excel and PowerPoint.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Job Highlight

Salary: Up to $17 per hour

Contract: 3 months (with possible extension for another 3 months)

Working Location: Nearest to Toa Payoh MRT

Working Hours: Monday to Friday, Office hours

Job Descriptions

• Update and maintain records.
• Screening of registration applications, issuance of registration and practising certificate.
• Processing training application.
• Processing updating of particulars for medical practitioners
• Perform any other duties assigned by supervisor.

Job Requirements

• Only Singaporean need to apply.
• Degree/ Diploma in any disciplines.
• Strong administrative skillsets

Interested candidate please click ‘Apply Now’. We regret to inform that only shortlisted candidates will be contacted.

Yee Kar Seng

Outsourcing Team

BGC Group Pte. Ltd.

EA Registration No.: R22107286

EA License Number: 05C3053

The job holder will support the operations of CareHub Care and Call Centre in the following areas but not limited to:

1. Engagement of residents and community partners to address enquiries about population health and our services and initiatives and link up with the appropriate team / service where appropriate;
2. Proactively liaising with other teams and community partners to facilitate coordination of community based services for residents
3. Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
4. Assisting residents with community appointment related requests
5. Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
6. Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
7. Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes.

Requirements

• At least Diploma qualification
• 1-2 years of experience working in healthcare industry
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement
• Experience in call centre or service line will be advantageous
• Ability to speak various languages will be advantageous
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends (IF NEEDED)

Others

• Jurong
• 5 days a week, office hours

Description:

• Respond to alarm activation when instructed and in accordance to Company's SOP.
• Troubleshoot on the security systems at clients' premises when necessary.
• Any other duties assigned from time to time.
• Shift hours: 6 days work week (Mon-Fri) 7pm-7am, (Sat, Sun and PH) Staggered Shift (AM/PM)

Job Requirements:

• WSQ Security Certified (Basic)
• Must possess Class 3 driving license to drive company vehicle.
• Permanently night shift

Benefits:

• Company car
• Dental insurance
• Health insurance
• 13th month salary
• Performance bonus

You will support the development of the SingHealth Duke-NUS Supportive & Palliative Care Centre by coordinating the efforts of various departments across SingHealth. This includes providing administrative and secretariat support, collecting relevant data for registries and maintaining audit. You will report to the Centre Head on the Centre’s performance regularly and highlight operational issues, if any. In addition, you will work closely with relevant stakeholders to facilitate and support the Centre’s clinical, educational and research activities.

Requirements

• Bachelor’s Degree in general discipline, preferably with experience in administration, operations or management support functions in a hospital setting
• Excellent interpersonal and communication skills
• Good team player who is organized, responsible, takes initiatives and able to work independently
• Detail-oriented and able to work in a fast-paced environment
• Must be fully vaccinated against COVID-19

Highlights:

• Health insurance
• Dental reimbursement
• Transport allowance
• AWS + Performance Bonus
• Birthday Incentive
• Friendly environment

Responsibilities:

• Execution of service and maintenance workflow.
• Liaise closely with client representatives on all service/maintenance related issues.
• Assisting the supervisor in employing teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results.
• Provide support to supervisor in ensuring the timely delivery and completion of troubleshoot and service/maintenance of security systems at clients’ premises.
• Familiarise yourself and deliver customer satisfaction base on each client's business, organization and objectives.
• Ensure that works carried out are in compliance with the Workplace Safety and Health Act.
• Perform any other technical tasks as and when required.

Requirements:

• Min Nitec in Electrical/Electronic Engineering with at least 1 year working experience.
• Knowledge and hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must.
• Good interpersonal and problem solving skills.
• Independent, self-motivated individual whom is able to work under minimum supervision.

Highlights:

• Health insurance
• Dental reimbursement
• Transport allowance
• AWS + Performance Bonus
• Birthday Incentive
• Friendly environment

Responsibilities:

• Execution of service and maintenance workflow.
• Liaise closely with client representatives on all service/maintenance related issues.
• Mentor a team of service team members.
• Assisting the supervisor in employing teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results.
• Provide support to supervisor in ensuring the timely delivery and completion of troubleshoot and service/maintenance of security systems at clients’ premises.
• Familiarise yourself and deliver customer satisfaction base on each client's business, organization and objectives.
• Ensure that works carried out are in compliance with the Workplace Safety and Health Act.
• Perform any other technical tasks as and when required.

Requirements:

• Min Nitec in Electrical/Electronic Engineering with at least 2 years working experience.
• Knowledge and hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must.
• Good interpersonal and problem solving skills.
• Independent, self-motivated individual whom is able to work under minimum supervision.

Please indicate in your profile your expected salary as you apply. Thank you.

Highlights:

• Health insurance
• Dental reimbursement
• AWS + Performance Bonus
• Friendly environment
• Multiple buses to town
• Upcoming Havelock MRT Station (TE16) just outside our office

Job Summary:

The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality satisfaction.

Job Description:

• Effectively handle and manage customers’ feedbacks and complaints
• Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
• Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfilment
• Work closely with team members to ensure accurate and timely delivery of services
• Participate actively in the customer retention program and strategy
• Tracks and assist in collection of outstanding payments in relation to the income generated from your department
• Ad-hoc duties such as billing and filing
• Perform other duties or projects assigned

Requirements:

• Minimum Diploma and 3 years of experience in service-related industry
• Meticulous, organised and an effective team player
• Good command of English and Chinese, written and spoken, to liaise with English and Chinese speaking clients
• Immediate commencement