The Tunnel Foreman monitors, participates and supervises the daily work assignments related to security, maintenance, and upkeep of all areas of the tunnel, which includes the tunnel compound, the areas surrounding the tunnel, and the traffic circles and roadways approaching the tunnel.

Required to be experienced with tunnelling works and able to do 6G welding.

• Schedules daily shift maintenance of tunnel equipment.
• Inspect, repair or schedules work for all tunnel areas, buildings, air ducts, equipment, and pumps as required, and ensures no hazardous conditions exist.
• Prepares reports when necessary.
• 6G Welding works
• Plan, implement and manage construction tasks in accordance with priorities and goals
• Assign tasks to subordinates
• Produce employee and project schedules
• Manage and monitor members attendance and work
• Allocate general and daily responsibilities
• Supervise and train workers
• Ensure manpower and resources are adequate
• Guarantee all safety precautions and quality standards are met
• Manage and guide the use of machinery and equipment
• Resolve problems when they arise
• Be the liaison between construction workers and supervisors
• Solve disputes between workers
• Resolve any emerging problems and issues
• Prepare and present progress

Requirements

• Excellent knowledge of construction operations and equipment used for tunneling
• Familiarity with blueprints
• Good time-management skills
• Ability to multi-task
• Strong interpersonal and communication skills
• Critical-thinker and problem-solver
• Good physical condition and stamina

Job Description & Requirements

Follow instructions given by the supervisor

· Receive all incoming and ensure that the quantities are correct and free from damage

· Ensure that all food are properly handled and stored.

· Ensure that the store area is kept clean and goods are put in their proper locations.

· Ensure that work is performed in a safe and responsible manner following all safety guidelines of the company

· Ensure operations meet the expectations of clients

· Plan and provide relevant training for new workers

· Ensure policies and procedures are current and updated

· Must be able to work night shift and splite shift

· Must be able to work extra hours if needed

· Ensure safe handling of food.

· Possess good communication, interpersonal and organizational skills

· 3 years experienced in manufacturing or relevant fields

• Assist the manager/assistant manager in the daily operations of the outlet.
• Ensure guest needs are taken care of and recommend them the promotional items.
• Responsible and accountable for all cash amounts within outlet, in the absence of manager.
• Coach and train existing and new staff.
• Responsible for proper opening and closing of the outlet.
• Feedback to the manager on any operational issues.
• Responsible for the outlet upkeep and cleanliness
• Responsible for Inventory.

Requirements

* Proven experience as Supervisor or similar role

* Organizational and leadership abilities

* Communication and interpersonal skills

* Self-motivated with a results-driven approach

* Problem-solving skills

* Able to work longer hours with prolonged period of standing.

* Must work on weekends/PH.

Responsibilities

* Set daily/weekly/monthly objectives and communicate them to employees

* Organize workflow by assigning responsibilities and preparing schedules

* Oversee and coach employees

* Identify issues in efficiency and suggest improvements

* Enforce strict safety guidelines and company standards

Project Manager (Construction)

We are seeking a highly organized and experienced Project Manager to join our team and oversee Civil or Architecture Engineering Projects. In this role, you will be responsible for planning, executing, and finalizing projects, adhering to deadlines, budget and managing stakeholder expectations.

Responsibilities:

• Involved in handling Construction Projects and Productivity Enhancement.
• Responsible for Digital Infrastructure Planning, Scheduling and Budgeting infrastructure projects.
• Responsible for driving Construction Productivity Enhancement (BCCPE) across projects.
• Ensure Construction Projects are delivered, documented, and communicated to all stakeholders.
• Monitor project progress, deliverables and tracked
• Manage on-site project/construction activities to ensure compliance with design specifications, safety standards and quality requirements.
• Ensure all Project activities comply with environmental regulations and industry standards.
• Involve in managing Project Crews, Subcontractors, and other Project Team Members.
• Strong knowledge in Construction Productivity in Productivity Enhancement
• Good in handling Project Productivity Enhancement proposal and Construction Productivity.
• Identify and implement cost-saving measures without compromising quality or safety.
• Implement and enforce Risk, Quality, audit and control checks measures to ensure high standards of workmanship and materials.
• Develop and enforce site-specific safety plans, ensuring compliance with health and safety regulations.

Requirements:

• Good Knowledge in Civil or Architecture Engineering or related field
• At least 5 years of relevant experience in the Civil Construction industries
• Specialist Diploma in Construction Productivity (SDCP) certificate Productivity Enhancement (BCCPE) certificate is MUST.
• Good knowledge of IT Digital Infrastructure.
• Safety related certificate such as supervisor safety, risk management, is preferred.
• Strong knowledge of construction methodologies, building codes and safety regulations
• Possess good communication and interpersonal / management skills.
• Singaporean only

We respect your privacy and all communication will be treated with confidentiality.

Please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

About the Job:

Successful candidate will have the responsibility of overseeing the progress for documents control for Structural/Architectural documents/drawings and general submission for the project against the given schedule.

Duties and Responsibilities:

1. Responsible for the documents control for Structural/Architectural documents/drawings and general submissions
2. Required to manage the registry for documents/drawings submission such as transmittal, letter, RFI, Master Drawing List and sample/Catalogues Submission Register
3. To maintain softcopy of submission/drawings for Construction in the common server and prepare hardcopy for Construction to site staff and sub-con
4. To ensure proper recording received from Consultants and submission of documents on daily basis
5. To ensure that all documents are updated to latest versions for issuance to Client/Consultant/Sub-Contractors

Requirements:

• Experience in document control / administrative role for construction projects
• Minimum 3 years of experience in similar job scope
• Able to work independently and get along with others
• Ability to take initiative and work with minimal supervision
• 5 working days contract

Work Location:

Pasir Ris Construction Site Office (company transport pick up from Tampines & Punggol MRT)

Responsibilities:

• Greet and assist customers in a friendly and courteous manner.
• Handle customer inquiries, provide product information, and assist with purchases.
• Maintain cleanliness and organization of the store, including shelves, displays, and aisles.
• Monitor and replenish stock levels to ensure availability of products.
• Receive and process incoming shipments of merchandise.
• Operate cash register and handle cash transactions accurately.
• Follow company policies and procedures regarding sales, refunds, and exchanges.
• Assist in inventory management and stock rotation.
• Promote special offers and discounts to customers.
• Ensure compliance with health and safety regulations.

Requirements:

• Previous retail or customer service experience preferred.
• Friendly and approachable demean or with excellent communication skills.
• Ability to work efficiently in a fast-paced environment.
• Basic math skills and ability to handle cash transactions accurately.
• Physical stamina for standing and moving for extended periods.
• Reliable and punctual with a strong work ethic.
• Ability to work well in a team.
• Must be able to work weekends and holidays.

Benefits:

• Competitive salary based on experience.
• Opportunities for advancement and career development.
• Training provided.
• Comprehensive benefits package.

Responsibilities

• Oversee and lead the culinary team
• Responsible for the smooth and efficient operation
• Ensure that adequate resources, i.e. manpower, materials and equipment, are available for the efficient operation and presentation
• Make recipes and maintain up-to-date and accurate costing of all dishes prepared and sold to obtain maximum profit.
• Prepare new menus for the various Indonesian cuisine.
• Develops and writes standard recipes.
• Ensure that all stocks are ordered to the correct quantities, quality and price.
• Develop and maintain operations manuals for all food production.
• Set and maintain standards for all food production guidelines.
• Responsible for the hygiene/food safety
• Engage in skill training for operations of the restaurant.
• Develops and writes standard recipes of Indonesian cuisine.
• Develops and cooperate with chefs for Indonesian-based new dishes and products.
• Takes steps to ensure that outstanding culinary technical skills are maintained.
• Attend to complaints and feedback to improve the quality of food.

Requirement:
• At least 2 Year(s) of working experience and have experience in the related field is required for this position.
• Must possess at least higher Education/ Diploma in any field.
• Strong leadership skills and management competencies.
• Strategic & critical thinking as well as decision-making and negotiation skills.
• Able to adapt, prioritize, exercise initiative, manage pressure, multi task and work independently.
• Excellent organizational and coordination skills, including communication and interpersonal skills to deal with a diverse spectrum of people.
• Time management/ meticulous and mature in work.

Duties and Responsibilities

1) Able to fabricate ducting and layout

2) Knowledge of electrical motors and wiring

3) Able to work in heights

4) Hold a valid class 3 driving license

5) Able to work OT and perform ad hoc duties

6) Good attendance

7) Able to supervise a team of workers

8) Able to design and read mechanical fabrication drawings

• Ensure the service of all food & beverages.
• Receive training and perform duties daily operation duties
• Maintaining safety and food quality standards.
• Lead and motivate staff in achieving good customer service, and daily sales
• Provide support as needed in various department.
• Perform ad-hoc duties as assigned by operation managers.

Job Scope

• Station Management: Oversee and manage a specific section of the kitchen.
• Food Preparation: Prepare and cook dishes according to recipes and restaurant standards.
• Menu Execution: Execute menu items with consistency and quality during service.
• Ingredient Handling: Select, measure, and handle ingredients according to recipes and standards.
• Team Supervision: Supervise and train junior chefs and kitchen staff.
• Inventory Control: Monitor ingredient levels and manage inventory for your section.
• Quality Control: Ensure dishes meet taste, texture, and presentation standards.
• Sanitation: Maintain cleanliness and organization of the kitchen and equipment in your section.
• Coordination: Coordinate with other sections to ensure timely and efficient service.
• Customer Service: Address special requests as per customer requirements.
• Problem Solving: Handle issues that arise during service and resolve them effectively.
• Compliance: Follow health, safety, and hygiene regulations.

Additional Information:

• Physically demanding
• Warm environment (kitchen)
• High working hours due to demand

EA Reg Number: R24123162

EA License Number: 24C2311

Responsibilities

• Oversee and lead the culinary team
• Responsible for the smooth and efficient operation
• Ensure that adequate resources, i.e. manpower, materials and equipment, are available for the efficient operation and presentation
• Make recipes and maintain up-to-date and accurate costing of all dishes prepared and sold to obtain maximum profit.
• Prepare new menus for the various Korean cuisine.
• Develops and writes standard recipes.
• Ensure that all stocks are ordered to the correct quantities, quality and price.
• Develop and maintain operations manuals for all food production.
• Set and maintain standards for all food production guidelines.
• Responsible for the hygiene/food safety
• Engage in skill training for operations of the restaurant.
• Develops and writes standard recipes of Korean cuisine.
• Develops and cooperate with chefs for Korean-based new dishes and products.
• Takes steps to ensure that outstanding culinary technical skills are maintained.
• Attend to complaints and feedback to improve the quality of food.

Requirement:
• At least 2 Year(s) of working experience and have experience in the related field is required for this position.
• Must possess at least higher Education/ Diploma in any field.
• Strong leadership skills and management competencies.
• Strategic & critical thinking as well as decision-making and negotiation skills.
• Able to adapt, prioritize, exercise initiative, manage pressure, multi task and work independently.
• Excellent organizational and coordination skills, including communication and interpersonal skills to deal with a diverse spectrum of people.
• Time management/ meticulous and mature in work.

• Ensure appearance, cleanliness and set-up of the restaurant is properly maintained. Co-ordinate day and night clean up.
• Ensure complete table set up by waiters / waitresses.
• Ensure clearing of tables by waiter/waitresses.
• Check on cleanliness of restaurant before starting restaurant operation.
• Take orders from customers.
• Check on food & beverage serving timing.
• Check food before presenting to guest and ensure all items ordered are served accordingly.
• Supervise food service.
• Find out guests’ remarks on food and service.
• In the event of complaints do not argue with guests. Refer to the superiors.
• Delegate jobs to the staff during quiet periods to prevent them from idling.
• Work closely with the Restaurant Manager to provide customer feedback on food, beverage and service.
• Assure damaged utensils are not used for serving. Check maintenance of all equipment and fittings and request for immediate repairs as required. Make every attempt to prevent the loss or damage of the restaurant’s property.
• Work closely with restaurant manager in determining which menu items are most saleable, highlight guests’ criticism on quality of food, its temperature and appearance.
• Always on the alert for ways and means by which the Food and Beverage operation in the restaurant could be improved and to generate more profit.
• Greet customers upon entry to the restaurant is a top priority. Ensure a staff always mans the entrance. Other staff must be briefed to welcome customers in the absence of the staff at the entrance.
• Responsible for serving food and beverage to guests according to service procedures.
• Report for duty on time and in the manner specified with well-groomed and clean uniforms.
• Consumption of alcoholic beverages during working hours are strictly prohibited.
• Check crockery and glassware to ensure that they are clean at all times.
• Do not argue with guests or make unnecessary remarks.
• Refill all used condiments, sauces and hot water for the next shift.
• Check off the food item recorded at the table order chit when the item is served.
• Customer’s belongings that are left behind must be handed over to the Superiors for necessary action.
• To perform other duties as assigned.
• In the absence of the Assistant Restaurant Manager, the Supervisor/Captain will assume his responsibilities and duties.

Requirements

* Proven experience as Supervisor or similar role

* Organizational and leadership abilities

* Communication and interpersonal skills

* Self-motivated with a results-driven approach

* Problem-solving skills

* Able to work longer hours with prolonged period of standing.

* Must work on weekends/PH.

Responsibilities

* Set daily/weekly/monthly objectives and communicate them to employees

* Organize workflow by assigning responsibilities and preparing schedules

* Oversee and coach employees

* Identify issues in efficiency and suggest improvements

* Enforce strict safety guidelines and company standards

Oversee daily production operations, ensuring targets are met, quality standards maintained, and safety protocols followed. Manage a team, coordinate with departments, and implement process improvements.

Production Management:

Supervise and adjust daily operations to meet production schedules and maintain quality.

Coordinate with quality control and maintenance departments.

Team Leadership:

Manage and train production workers, conduct evaluations, and resolve conflicts.

Foster teamwork and continuous improvement.

Quality Assurance:

Ensure products meet quality standards through regular inspections and audits.

Address and correct quality issues.

Safety and Compliance:

Enforce safety protocols and ensure regulatory compliance.

Conduct regular safety training sessions.

Inventory Management:

Oversee inventory levels and coordinate with supply chain for material delivery.

Conduct regular inventory audits.

Reporting:

Prepare and present production performance, quality, and safety reports.

Maintain accurate records and communicate with senior management.

Qualifications:

Supervisory experience in a manufacturing environment, preferably food industry.

Strong understanding of production processes, quality control, and safety protocols.

Excellent leadership, communication, and organizational skills.

Ability to work under pressure and meet deadlines.

Job Scope

Plan and inspect based on self-proposed monthly inspection schedule

Identify and address lapses in site conditions, safety system, documentations

Issue, follow-up and close Stop-Work-Order

Investigate incidents

Ensure contractor’s incident report is factual and submitted accordingly to authorities requirements

Response, manage and resolve issues which arises from internal and external stakeholders of the projects

Participate and value add in relevant meetings and discussions of the project

Guide and advise main contractor on Safety requirements

Carry out assignment with external vendors on safety improvements trials when required

Upload of documents (e.g. inspection reports, incident investigation report), photos into a designated system at the required

Update of information into spreadsheets at the required

Prepare monthly report on project safety performance

Requirement

Singaporean / PR

Min 10 years WSHO experience

Medically fit

High level of Integrity

Understand regulation well

Preferably able to converse in mandarin

5.5 days work week

Job Description

• Ensure timely, accurate month-end closing and financial reporting
• Responsible for preparation and closing of monthly and annual financial statements
• Responsible for accounting processes and tasks (i.e.: AP & AR process, GL, account reconciliation, etc.)
• Reponsible for GST returns, PAYG withholding tax, annual tax returns, annual XRBL submission (if any), annual company return (if any)
• Coordinate and liaise with internal parties to support intercompany activities
• Support forecasting and budgeting exercise as per corporate guidelines
• Coordinate and liaise with external parties like external auditors, tax agents, corporate secretarial agents, local tax and government authorities where required
• Support and ensure compliance with all finance filing requirements, tax filing requirement, audits, procedures and forms both statutory and internal
• Assist in new processes and system implementation when required
• Plan and control the company’s cash flow, funding and budget allocation
• Ensuring all accounting systems, practices, controls and procedures are fully compliance with company policy
• Establish effective internal control procedures to improve accounting and reporting systems
• Assist on any ad-hoc tasks required by CFO or supervisor

Job Requirements

• Minimum 3 years of experience in accountancy
• Diploma/Degree in Finance
• Experienced in handling full sets of accounts
• Efficient in Microsoft Excel, Word etc

Job Description

a) Report to the Project Manager. Responsible for the EHS systems and implementations.

b) The detailed duties and responsibilities includes but not limited to the following:

• Assist and advise the Project Manager on EHS planning for overall project scope and detailed activities.
• Study and fully understand the requirements of company ISO, EHS and sub-contracts agreements.
• Liaise, handle and keep proper records in dealing with all related authorities in complying with their respective requirements.
• Conduct regular site audits to ensure compliance with EHS requirements. He is authorized to take necessary actions including issuance of partial stop work order as he and the Project Manager deem fit.
• Handle all accident and incident reports.
• Work as a team with project team members and sub-contractors to provide a safe working environment.
• Prevention of fines, imposition of demerit points and SWO from the authorities or owners like MOM, NEA and HDB is a key role which is also a key performance measurement of WSHO cum ECO.
• Ad-hoc matters as assigned by the PM which is necessary for the execution of the project.

Job Requirements

• Certified NEA, ECO, ECO, ECMO
• At least 3-5 years' on-site experience

Job Description

• Creating New Creditor in Oracle systems
• Preparation of Audit Confirmation - Supplier (PO) and Sundry expenses (creditor with PO, salary, transfer fund, GST etc)
• Matching PO/DO/supplier invoice (Oracle system) - Supplier Invoice with PO (checking quantity & initial prices and total)
• Data entries for sundry and ad-hoc invoice & payment
• Preparation of payment voucher in Oracle system - Supplier (PO) and Sundry expenses (creditor with PO, salary, transfer fund, GST etc)
• Ensure all payment offset with debtors invoices (back charges invoices) - Supplier (PO) and Sundry expenses (creditor with PO, salary, transfer fund, GST etc)
• Preparation of online payment and print out the bank advices
• Allocation of AP (contra off-set btw AP and AR invoices (zero payment)) - Supplier (PO) and Sundry expenses (creditor with PO, salary, transfer fund, GST etc)
• Reconciliation of creditor statement - Supplier (PO) and Sundry expenses (creditor with PO, salary, transfer fund, GST etc)
• Manual matching DO with supplier invoice - Concrete & Others Supplier (checking quantity & initial prices and total)
• Adhoc Payment (TT, Cashier Order etc)
• Key in GIRO payment
• Registrar of group fixed asset & site equipment
• Updating & monitoring of fixed asset register & site equipment
• Banking matter (open & update account / loan matter / FD / etc.. )
• Assist on any ad-hoc tasks required by CFO or supervisor

Job Requirements

• Minimum 1 year of experience in relevant field
• Diploma/Bachelor's Degree in Accountancy
• Proficient in Microsoft Office - Word, Excel, SharePoint
• Able to handle full set of accoutnts

Roles and Responsibilities:

• Supervision & Management: Oversee and manage a team of workers on-site, ensuring that all tasks are completed efficiently and to the required standards.
• Site Operations: Coordinate daily operations, ensuring compliance with safety standards and procedures.
• Rotating Shifts: Work on a rotating shift schedule, including night shifts, split shifts, public holidays, and Sundays.
• Environmental Adaptability: Operate in challenging conditions, including dusty, dirty environments and various weather conditions.
• Communication & Teamwork: Work effectively with a diverse workforce, including WP holders who may have language barriers.
• Independence: Perform duties independently and efficiently in a fast-paced environment.

Requirements:

1. RES Certificate: Possess a Registered Earthworks Supervisor (RES) Certificate.
2. BCSS Certificate: Hold a Building Construction Safety Supervisor (BCSS) Certificate.
3. Singapore Class 3 Driving License: A valid Singapore Class 3 driving license is required.
4. Experience: A minimum of 4 years of experience in PowerGrid-related work.
5. Shift Flexibility: Must be willing and able to work rotating shifts, including night shifts and split shifts.
6. Physical Stamina: Willingness to work in dusty, dirty, and challenging environments, including all weather conditions.
7. Work Hours: Prepared to work long hours, including public holidays and Sundays.
8. Language Adaptability: Able to work and communicate effectively in an environment with language barriers, particularly with WP holders.

Job Role:

-Assist in daily operations

-Ensure that the restaurant and kitchen is properly maintained and clean

-Oversee food preparations, presentation and storage to ensure food health and safety compliceny.

-Regular checks with customers to gather feedbacks

-resolving of conflicts in a professional way

Job Requirements:

-Experience in F&B

-Able to resolve minor conflicts if need to

-Good command of English and team management skill

-Able to monitor inventories for restaurant are well stocked and make adjustment based on sales

-Team player with good attitude

Job Role:

-Assist in daily operations

-Ensure that the restaurant and kitchen is properly maintained and clean

-Oversee food preparations, presentation and storage to ensure food health and safety compliceny.

-Regular checks with customers to gather feedbacks

-resolving of conflicts in a professional way

Job Requirements:

-Experience in F&B

-Able to resolve minor conflicts if need to

-Good command of English and team management skill

-Able to monitor inventories for restaurant are well stocked and make adjustment based on sales

-Team player with good attitude

Construction Supervisor Responsibilities:

Ensuring teams work together to deliver quality work to strict deadlines.

Monitoring construction processes, and providing training and team building sessions are required.

Ensuring adherence to health and safety regulations at all times.

Performing equipment, material, and routine site inspections.

Scheduling regular meetings with vendors, site inspectors, managers, and staff.

Writing up reports, budgets, project plans, and presenting them to relevant stakeholders.

Working closely with architects and other professionals.

Staying up-to-date with safety codes and advancements in construction.

Assisting with the recruitment and training of new staff.

Processing paperwork and traveling to multiple sites as required.

Construction Supervisor Requirements:

High school diploma or similar.

Bachelor's degree in construction, business, management, or engineering preferable.

Experience in the construction industry required.

Experience in a leadership role recommended.

Valid driver's license.

Excellent written and verbal communication skills.

Ability to focus and keep calm under pressure.

Ability to keep track of multiple projects.

Job description

Full job description

* managing parts of construction projects

* overseeing building work

* undertaking surveys

* checking technical designs and drawings to ensure that they are followed correctly

* supervising contracted staff

* ensuring project packages meet agreed specifications, budgets, and/or timescales

* liaising with clients, subcontractors, and other professional staff, especially quantity surveyors and the overall project manager

* providing technical advice and solving problems on site

* preparing site reports and filling in other paperwork

* liaising with quantity surveyors about the ordering and the pricing of materials

* Must need to work on weekends and public holidays

* Organizing materials and ensuring sites are safe and clean.

* Preparing cost estimates and ensuring appropriate materials and tools are available.

* Providing technical advice and suggestions for improvement on particular projects.

* Diagnosing and troubleshooting equipment as required.

* Negotiating with suppliers and vendors to ensure the best contracts.

* Authorizing technical drawings and engineering plans.

* Drawing up work schedules and communicating any adjustments to crew members and clients.

* Gathering data, compiling reports and delivering presentations to relevant stakeholders.

* Delegating tasks and scheduling meetings and training sessions where required.

* Completing quality assurance and providing feedback to the team.

* Oversee projects as they are being carried out to make sure that the work is done according to outlined specifications, and that they also conform with the project timetable

* Help project managers and engineers in the arrangement and analysis of projects and scheduling of reports on projects

* Conduct in-depth reviews and analysis of all project or contract documents so as to be familiar with every detail and/or requirements

* to meet project budgets by assessing and analyzing operational and financial risks that may be encountered in the execution of planned construction projects.

* Work with safety units in a bid to plan and manage safety programs for each project and make sure that all aspects of safety are reached

* Assist in the maintenance, development, and enhancement of the company’s relationship with contractors in a bid to produce a strategic partnership

* Convey project needs from the project manager to the management of the firm.

• Product: Writing Instruments
• Permanent position with attractive benefits.
• Working location: Central (Shopping malls) and will need to rotate across the 3 outlets.
• 5 days / 44 hours work week. (Must be able to commit on Fri, Saturday and Sunday)
• 14 days Annual Leave + medical benefits
• Minimally 2 years of retail supervisor experience required.

Three rotating shifts weekly:

• Shift A: 10 am to 6 pm
• Shift B: 2 pm to 10 pm
• Full Shift: 10 am to 10 pm

1. Two days off allocated each week.
2. Overtime work will be compensated accordingly.
3. A commission scheme will also be implemented.

General Responsibilities:

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
• Oversee all outlets sales & operations and be rostered at all 3 outlets every week to be in the know.
• Monitor competitor activities/innovations and recommend practical actions to counter competition.
• Analyse customer feedback/insights and channel actions required by respective functions for resolution.
• See to adequate care and maintenance of all writing instruments and stocks by facilitating staff on general housekeeping and standard maintenance processes of products and outlets.
• Prepare and implement retail/outlet sales plans to achieve sales targets.
• Track team progress against key performance indicators and sales plans imparting important sales techniques and knowledge whenever possible.
• Provide timely feedback to team members on the execution of sales action plans and development areas.
• Execute sales activities, including adequate stock, proper pricing structures, promotional campaigns, planogram implementation, etc.
• Prepare sales/stock movement reports and report monthly sales/margin forecasts.
• Maintain relationships with customers through understanding and meeting their requirements - fostering relationships for bulk/corporate sales orders.
• Coordinate continuous improvement activities on retail/outlet sales processes and customer issue resolution.
• Conduct training on customer service and operations to enhance retail excellence for new staffing and enhancement for existing staff.
• Handle stock ordering process for the retail store to ensure inventory and product mix is optimized (replenishment order for all stores to be done every month)
• Prepare the retail team monthly roster according to scheduling policy for manager’s approval.
• Rotate duties among all retail shops to cover for shifts.
• Handle staff discipline and enquires.
• Ensure application of staff leave and claims.
• Ensure Part-timer monthly schedule/ work hours tally with Agency report for salary payment.
• Ensure all repaired pens are collected by standard procedure and update status to all staff of each repair case at all outlets.
• Oversee all shop supplies and materials are up to date and prepare orders in advance to prevent negative inventory.
• To come up with processes to enhance and improvise all shop operations.
• To make use of digital processes and reducing manual communication with the manager - emailing for official reports and responses & usage of official roster template. (this is for easy referencing and official recording)

Leadership Responsibilities:

• Guide team to ensure effective delivery of team’s goals.
• Warrant that Full-timers are well equipped with disseminated information & campaigns and are able to guide the respective part-timers.
• Drive learning and development of team in the area of Retail/Outlet Operations and DKSH behavior to achieve team/function goals.
• Drive self-learning and improvement in the area of Retail/Outlet Operations and DKSH behavior as part of continuous learning