• Supervise and lead a team of customer service representatives

• Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).

• Perform service recovery such as managing complaints from patients.

• Chaperoning of patients to ensure smooth treatment process.

• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.

• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.

• Keep accurate and compete records consistent with regulations, policies, and procedures.

• Organise and prioritise own workload to ensure provision of quality services.

• Demonstrate an organised, effective, and timely approach to all tasks.

• Build and strengthen client relationships to achieve long-term partnerships.

• Develop a thorough understanding of our products and service offerings.

• Meet regularly with other team members to discuss progress.

• Generate progress reports for clients and senior leaders within the organisation.

• Other duties and projects assigned by your reporting officer as required.

• Cabin crew experience--is a PLUS

· Work closely with HR for digitalization and transformation of information system across all departments.

· Involve in full project lifecycle, from implementation to post Go-live support.

· Participate actively in working groups, collaborating with project members in the HRIS implementation project.

· Involve in data migration activities from on premise to Success Factors.

· Develop reports; perform complex data manipulation and aggregation of data from multiple HR data sources.

· Build automated solutions that improve efficiency and productivity while reducing defects.

· Partner with IT and other cross-functional teams to facilitate seamless automation.

· Explore and drive adoption of information system across the HR department.

· Play the role of a Change Agent to streamline and optimize HR processes through the use of technology.

· Perform post-implementation support including troubleshooting, system re-configuration and adjustments as and when required.

· Monitoring and supervision of the Systems Department.

· Oversees full spectrum of HR functions, including but not limited to compensation, benefits, performance and talent management, recruitment and training and development.

· Responsible for the full-cycle of recruitment processes and employee on-boarding/off-boarding activities

· Organize and support employee engagement and welfare activities

· Support key compensation and benefit activities such as Salary Increment, Performance Bonus, Promotion and Manpower Budgeting exercise

· Oversees and carry out the daily HR administrative and operational works.

· Formalizing of policies relating to IT, Planning & Implementation and IT related projects.

· Act as point person for upgrades/releases, fixes, testing and other projects as assigned.

· Provide ongoing support for daily user issues.

· Minimum Diploma/Degree in Computer Science, Information Systems, Business or a related discipline.

· Minimum 10 years’ experience in Information systems working for construction sector/industry.

• Overall, responsible for project direction to ensure the safe, successful, cost efficient and timely delivery of a variable number of projects at any time, enabling and providing as necessary, effective risk management and problem resolution.
• Create and implement health & safety standards for all assigned projects to reduce safety risk.
• Manage risk, client and professional expectations through early identification of issues from project reporting, project meetings and other inputs.

Requirements:

• Degree and above
• At least 5 years of structural experience and handled multiple projects.
• Strong knowledge in all forms of contract and delivery of bid proposals and tender submissions.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

1. must have a diploma or bachelor degree with 5 years of experience.

2. must have knowledge in ms office and other basic computer skills.

3. willing to work on weekends and public holidays.

4. need to prepare the invoice nd project proposals for the new projects.

5. will be liasing wth the clients and coordinate with the authorities for the necessary paper work.

6. will ne scheduling the daily work process and will be incharge for the deployment of the team.

7 assist project manager to liaise with main con site personnel to solve problem on site for ongoing projects.

8.attend site meeting on behalf of the project manager when necessary

9. lead a team of installers on site to ensure the timely handover and the safety protocols

10.conduct training on the fabrication and installation works for the new workers

11. attend site survey for the new projects

• To ensure that all operational duties by the team are completed on a daily schedule, ahead of time, efficiently and effectively
• To provide excellent customer service and management and to ensure that all your staff understands the importance of such standards
• Ensure smooth day-to-day operation of the factory
• Obtain sales target and KPIs given by the management
• Assist in planning schedule
• Promote positive work environment
• Ensuring compliance with licensing, and safety legislation/guideline
• Develop strategic and operational plans for managing execution and measuring results
• Any other duties as may be assigned by management
• Must be able to work night shift or split shift
• Must be able to work extra hours or weekend if needed

• Managing the planning and design stages of construction projects.

• Contributing technical expertise to project drawings and designs.

• Performing cost calculations and preparing financial projections.

• Preparing work schedules in collaboration with the project manager.

• Liaising between contractors, subcontractors, vendors, and suppliers.

• Overseeing construction engineering processes.

• Performing regular tests on materials and procedures to ensure compliance with industry regulations.

• Ensuring that the construction project is completed on time and within budget.

• Documenting processes and keeping detailed construction logs.

• Presenting construction project progress updates to clients and senior managers.

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit / replacement recommendation to clients

5. On the job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement / process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of fault / breakdowns and rectification according to authorities / clients requirement.

9. Perform full set of testing complying to authorities / clients requirement.

10. Perform maintenance program and complying to authorities / clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

Reporting directly to the manager and fulfilling the Manager's duties in their absence.

* Being well-versed in internal operations.

* Taking minutes at meetings.

* Forwarding and distributing mail as required.

* Preparing and filing relevant documents.

* Supporting managers in devising plans in order to improve business performance.

* Monitoring various operational aspects.

* Collaborating with the logistics office.

* Assigning tasks to employees and hiring new staff.

* Providing training, instruction, and guidance to subordinate employees to ensure their knowledge of company products, fabrication and assembly methods, management skills, and the effective use of accepted work processes and standards.

• Manage end-to-end recruitment process
• Administer on-boarding and off-boarding programs
• Coordinate and communicate with other departments to meet staff training needs
• Manage staff training matter and administer training related funding and claims
• Ensure the correct recording of all relevant record logs and documentation
• Organise and execute employee engagement and welfare activities
• Maintain and update employees' personal files
• Follow-up on contract renewal and expiry
• Handle employee relations matter
• Handle HR letters and correspondence
• Support HR activities and initiatives
• Provide support on office administrative matter
• Other general HR admin duties

* Reporting directly to the manager and fulfilling the Manager's duties in their absence.

* Being well-versed in internal operations.

* Taking minutes at meetings.

* Forwarding and distributing mail as required.

* Preparing and filing relevant documents.

* Supporting managers in devising plans in order to improve business performance.

* Monitoring various operational aspects.

* Collaborating with the logistics office.

* Assigning tasks to employees and hiring new staff.

* Providing training, instruction, and guidance to subordinate employees to ensure their knowledge of company products, fabrication and assembly methods, management skills, and the effective use of accepted work processes and standards.

Responsibilities

• Handles all aspects of the day-to-day operation of the catering team
• Oversee the preparation of the food in the kitchen and function sites to ensure that food service is provided to the customer’s satisfaction
• Handle employee issues and training
• Responsible for selling the business to new clients and work closely with customers to understand and fulfill their wishes
• Respond to customer feedback
• Plan menus and ensure the catering operation maintains an inventory of stock both food and serving supplies
• Ensure compliance with regulations on food safety and handling
• Any Other Ad-Hoc duties assigned by the management

Requirements

• Able to perform spilt shift, work on weekends and public holidays
• Able to work independently and a good team player
• Have initiative and hardworking with positive attitude to learn and contribute
• Possess good communication and interpersonal skills

Whatsapp 91834574 for more information

餐饮主管

OFFICE / ADMINISTRATIVE CLERK

MONDAY TO FRIDAY

0900AM TO 0600PM

ABLE TO PREPARE INVOICES, QUOTATIONS AND ALL OFFICE DOCUMENTS

SUPPORTING OPERATIONS WORK.

MUST HAVE COMPUTER SKILLS , I.E MICROSOFT OFFICE, EXCEL, WORD AND POWER POINT.

MAKING PHONE CALLS AND EMAIL TO CUSTOMERS.

UNDERSTAND ACCOUNTING WORK

EXPERIENCE ABOUT 10 YEARS.

SINGAPOREAN OR PR.

Brief description of the Restaurant

Paris2Tokyo breaks new ground by offering a contemporary take on French-Japanese fusion cuisine. During the day, the establishment boasts a laid-back atmosphere that transitions into a sophisticated yet welcoming bar as night falls.

Spearheaded by Ronald Li, one of Asia's top chefs, P2T is all about delivering innovative and polished dishes. Leveraging his extensive expertise gained at Michelin-starred restaurant Andre, KU DE TA, Salt Tapas & Bar, and The White Rabbit, Chef Ronald infuses traditional dishes with a modern touch at P2T.

Experience casual lunches, leisurely afternoons, and delightful dinners at our 2 Stanley Street location today.

Job Descriptions

• oversees bar operations in the absence of the Bar Manager.
• Bar Supervisor responsibilities include managing stock, serving guests, placing stock orders
• Ensuring product quality
• Making some special drink like cocktails / mocktails

Job Requirements

• 1 year of experience in F&B
• Able to speak in good English & Mandarin

Benefits

• Entitled for the OT if work more than 44 hours
• Entitled for commission if able to sell of selected bottled wines
• Transport allowance for working beyond 1130pm
• Salary will be review after 3 months' probation period
• Entitled for AWS + Performance Bonus (Performance Bonus based on performance)

Working hours

• 5.5 days | 52 hours per day (including break time)

The Qualifications:

• A diploma in Mechanical & Electrical or equivalent qualification.
• Mechanical & Electrical Coordination certificate from BCA
• A relevant Advanced Certificate / Higher NITEC / Advanced NBQ with 2 to 3 years of relevant work experience.
• A relevant certificate with 4 to 5 years of relevant work experience.
• NITEC / Higher NBQ with at least 5 years of relevant work experience12.

Duties and Responsibilities:

1. Assist the Project Manager to plan, monitor and control daily works at the project sites, able to read and drawing M&E drawing by using AutoCAD.

2. Implement all policies, activities, procedures, instructions as relevant and required by the QESH management system.

3. Comply with client and applicable legal and other requirements.

4. Implement plan actions from risks and opportunities assessment.

5. Take responsibility for prevention of work-related injury and ill health.

6. Ensure that project operations and document control procedures are adhered to.

7. Plan, coordinate and monitor M&E subcontractor’s activities at project sites.

8. Maintain good house-keeping and implement safety practices.

9. Ensure that all M&E works carried out are in accordance to the drawings, specifications, construction plan, procedures, work instructions, etc.

10. Ensure that inspection and tests are carried out as per Inspection and Test Plans, quality control mechanisms are being used and results are conformed to specifications.

11. Submit sample materials and calibration certificates to consultants for approval.

12. Undertake any and all other duties and responsibilities as so instructed by the superior.

13. Accountable for the quality, safety, health and environmental management and performance at the project site.

The skills required for an M&E Coordinator position:

• Analytical skills: The ability to analyze data and information to identify patterns, trends, and insights.
• Communication skills: The ability to communicate effectively with stakeholders, including project staff, partners, and donors.
• Project management skills: The ability to manage projects, including planning, implementation, monitoring, and evaluation.
• Research skills: The ability to conduct research, including designing research studies, collecting and analyzing data, and presenting findings.
• Technical skills: The ability to use software and tools for data collection, analysis, and reporting.

• Reviewing construction plans and preparing quantity requirements.
• Liaising with site managers, clients, contractors, and subcontractors.
• Scrutinizing maintenance and material costs, as well as contracts to ensure the best deals.
• Preparing reports, analyses, contracts, budgets, risk assessment, and other documents.
• Advising managers and clients on improvements and new strategies.
• Keeping track of materials and ordering more when required.
• Documenting any changes in design and updating budgets.
• Establishing and maintaining professional relationships with external and internal stakeholders.
• Liaise with Reporting Superior and Project Managers on costing and variation works including final account with Consultants
• Attendance of site meetings /site visit where necessary.
• Generally covering the scope of a Quantity Surveyor from Pre to Post contract Works (e.g. Tendering to final account).

Job Description:

• Assists in tender preparation, analysis, and evaluation.
• Prepares tender bid for Management’s approval.
• Contract administration of secured projects.
• Responsible for preparing necessary documentation from shortlisting to the award of subcontracts, process including evaluation, comparison, and recommendation.
• Preparation and submission of progress claims to clients.
• Evaluate and prepare progress payments to subcontractors/suppliers/service providers.
• Liaison with client or consultant’s Quantity Surveyors.
• Maintain constant liaison with project staff, especially the Project Director.
• Monitor records and manage all variation orders.
• Provide necessary documentation for preparation of final accounts with the client/subcontractors/suppliers/service providers.
• Always ensure confidentiality and safeguards of controlled documents.
• Possess the ability to negotiate with client’s Quantity Surveyors during final accounts and or as and when any variation order arises.

Job Requirements:

• Diploma or Degree in Quantity Surveying or other related disciplines.
• Proficient in Microsoft Office, including Word, and Excel.
• Proficient in PDF measurement or any other measurement software will be an added advantage.
• LTA working experience would be an added advantage.

Job Description:

• Manage and prepare the measurements and cost estimates for the construction projects from initial calculations to the final accounts.
• Prepare contract documents in accordance to the regulations.
• Prepare cost analysis and monitor project overruns to ensure the objectives of the project is achieved.
• Access payment and variation works to client and subcontractors to facilitate the smooth workflow process.
• Communicate with the client, management, sub-contractors and keeps track of the progression of both main contract and sub-contract.
• Any other adhoc tasks assigned by superior.

Job Requirements:

• Diploma or Bachelor's Degree in Quantity Survey or equivalent.
• More than 4 years of working experience in the related field is required for this position.
• Acquired with both civils and architectural knowledges is preferable.
• Good communication and negotiation skills.
• Experience in LTA project, or similar scale, complexity and nature of work will be advantages.
• Location: Tampines.

Hikari Real Estate is a group of companies in the property management business, with offices in 3 locations (Singapore, London, Tokyo). We manage a portfolio located in 7 countries worldwide. Hikari Real Estate is seeking an outgoing, self-motivated, and customer-oriented building supervisor/concierge to join our building management team in Singapore.

Role Description:

This role is to support the Asset Manager in running the building operations on a day-to-day basis, while acting as the main interface between the landlord, tenants, agents and visitors to the building etc. This is a small boutiques-sized Grade-A office building (with only a handful of tenants) and located at the heart of Raffles Place. The building supervisor/concierge will be the "anchor person" for the building. The building supervisor/concierge will also be tasked to assist the Asset Manager in the management of client's properties located in the Central District including shophouses and strata office units.

Reports to:

Facility Manager

Key Responsibilities:

- To man the concierge desk located in the building lobby, to represent the building in a presentable, professional, and friendly manner.

- There will be a security guard available to stand in should you be required to attend to other matters or during lunch hours.

- Assist visitors to the building, including performing signing in/out process for visitors, contractors etc. ensuring all visitors to the build are properly recorded.

- Assist to agents / relevant parties to promote the building as and when necessary.

- Assisting and redirecting tenants to the relevant parties for tenancy matters including renewals etc.

- Answering phone calls, email, and other relevant enquiries.

- Receive and redirect parcels, couriers, etc.

- Ensure that complaints with regards to breakdowns, cleanliness and general operational matters relating to the building are reported to the respective person/contractor in charge, then to facilitate/coordinate and ensure the rectification process is carried out to satisfaction.

- As and when required e.g. when there may be an important function in the building, to extend work hours from time to time if necessary.

- From time to time, to walk through and critically inspect the building with the Facility Manager / Security Guard and ensure the building is upkept in a good condition by liaising with the relevant parties / contractors.

- To keep a servicing schedule and facilitate/coordinate with relevant parties to ensure all maintenance and servicing work are carried out in a timely manner, reporting to the Facility Manager as required.

- To assist the Facility Manager in preparing monthly building reports etc. for the building owners.

- Other responsibilities reasonably assigned by line manager.

Qualifications / Skillset:

- Diploma in real estate management, property/facility management, or a related field.

- Minimum of 3 years of experience in real estate or property management fields.

- Effective communication, relationship building skills with a positive attitude.

- Ability to prioritize tasks, work independently, and meet deadlines in a fast-paced environment.

- Basic MS Words and Excel knowledge.

Please send your application letter and full resume with details of availability and expected salary to [email protected]

Disclaimer: All documentation relating to applicants will be treated confidentially in accordance with the Personal Data Protection requirements, and all other relevant employment legislation. Only shortlisted applicants will be contacted.

Shoukouwa, is looking for committed & experienced individuals to join our team.

Role Description

• As a supervisor, the incumbent will be assisting the Restaurant Manager in the day-to-day functions of the restaurant.
• A supervisor should be proactive and methodical, dispensing their duties with a smile to ensure that they provide efficient and excellent service to the guests at all times.
• The incumbent will take directions and guidance from the managers and operationalise all customer interactions, ensuring that all restaurant service standards and standard operating procedures are maintained.
• The supervisor will manage all customer interactions, including seating, recommending/upselling menu items, taking orders, fulfilling orders and servicing their needs as guests of the restaurant.
• The incumbent must assist in other operational functions including restaurant opening and closing duties, cleaning and clearing tables and other side duties, e.g. polishing glassware, filling condiments.
• A supervisor is expected to be a team player, stepping up to assist, support and lead other members of their team when necessary.

Requirements

• Degree, Diploma or technical certificate in Hospitality and/or Restaurant Management
• Individuals with 1-2 years of experience in a fine dining restaurant/Japanese restaurant/Michelin-starred establishment will be added advantage
• Ability to speak Japanese is an added advantage.
• Willing to work shifts, weekends and public holidays.

Send your resume to [email protected]

Indicating position applied, last drawn salary, expected salary and date of availability.

* Develop and maintain strong in-store product knowledge

* Assist walk-in customers in purchasing products

* Promote products and optimize sales opportunities

* Attend to customer orders and inquiries

* Perform housekeeping duties to maintain the store’s cleanliness and image.

Requirements:

* Service-oriented and passionate to go the extra mile for customers

* Good discipline and honesty

* Good team player, vigilant and energetic

* Effective interpersonal skills and love to interact with people

* Well-groomed and always observe the good image and reputation of the company

* Required 5 yrs sales experience

* Must be able to work night shift or split shift
* Must be able to work extra hours or weekend if needed

*Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Business.

*Studies/Administration/Management, Finance/Accountancy/Banking, Human Resource Management or equivalent.

*At least 3 Year(s) of working experience in the related field is required for this position.

*Required Skill(s): Proficient in MYOB, Proficient in MS Office, Good Communication Skill, Good Writing Skill.

*Preferably Junior Executive specialized in Finance - General/Cost Accounting or equivalent.

Job Description:

• Assist in the management of daily operations
• Provide good communications in sales to customers
• Help, drive, motivate, and encourage retail sales staff to achieve sales targets
• Assist Store-in-charge in compiling monthly report.
• Assist Store-in-charge in completing and submitting documents in accordance to deadlines/instructions.
• Training new staff members and scheduling shifts.
• Ensuring overall cleanliness of outlet
• Keep track of inventory and order supplies as needed
• Other ad-hoc tasks as delegated by the company
• Ensure that the store is in good condition i.e. shelves are replenished, fixtures are clean, etc.
• Ensure all POS/VM materials and other collaterals being displayed at the shop floor are up-to date and displayed according to a standard visual merchandising standards
• To investigate on any stock variances
• Ensure team members follow the company policies and procedures
• To train retail associates on customer service and product knowledge
• Sports/Outdoor/Travel goods industry

Requirements:

• At least 2 years of experience in Retail
• Have good working commitment
• Possess good interpersonal skills
• Self motivated individual to achieve sales target
• Minimum Diploma Level or above
• Good interpersonal and communication skills
• Friendly, organized, team player
• Working Location: 6 Eu Tong Sen St, Clarke Quay Central, Singapore 059817
• Job Types: Full-time, Permanent
• Salary: $2,395.00 - $3,000.00 per month
• Work Schedule: 5 days’ per week

Benefits:

• Employee discount
• Commission pay
• Performance bonus
• Training is provided on company products

Survey Experience Supervisor (Inbound)

Salary: S$3,000

Work duration: Immediate till 31 August 2024 (Might get extendable/ transfer to other projects subject to the performance)

Working hours: 5 days work per week Monday – Sunday (Based on duty roster). Up to 44 hours per week.

Work location: Clarke Quay/ Novena (work in office)

Job Responsibilities:

• Lead a team of Customer Experience Officers to achieve KPI
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Assess work performance of officers and identify areas that need improvement
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected
• Ensure that the given KPI are being met based on the project timeline

Job Requirements:

• Minimum 5 years of relevant experience with proven record in supervisory role
• Proficient in Microsoft Office especially MS Excel (Knowledge on Pivot table & vLookup will be added advantage)
• Excellent written and verbal communication skills
• Excellent interpersonal and active listening skills.
• Excellent problem solving and negotiation skills
• Outstanding organizational and leadership skills
• Able to work in high pressure, stressful situations
• Excellent customer service skills
• Experience with coaching or training
• Comfortable to work in a dynamic and fast-paced environment with tight project timelines
• Able to handle unexpected situations and provide appropriate solutions to stakeholders
• Able to work shift duties and weekends when necessary
• Selected candidates are required to complete the training course and passed the tests based on the given criteria
• Only Singaporean may apply

Should you be interested in this position, please contact Neo at 91708126 (http://wa.me/6591708126) directly for fast respond.

Interested candidate please click on the following link to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile. https://go.persolkelly.com/job/apply/4771

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Personnel No: R22110343 • EA Personnel Name: Neo Shou Qi

OUE Restaurants is launching an exciting nightlife and culinary destination in the 4th quarter of 2023, and we are building a team of like-minded individuals who believe in creating experiences and meaningful connections (as much as we do).

Located in the heart of the Central Business District of Singapore and perched at the roof-top of one of the city’s iconic skyscrapers, the venue will present 2 concepts across 3 levels and will operate from lunch time till late night.

Job Summary

The Guest Relations Senior Supervisor will be hired to be part of the Guest Relations Team. This role requires an individual who has an outgoing personality and excellent guest service skills to provide an unparalleled service experience to our exclusive VIP guests. This Guest Relations Senior Supervisor will be managing the first impressions of our guests and should perform duties assigned to the highest standards to establish and maintain relationships with VIPs and guests and encourage repeat visits.

Key Responsibilities

• Recognizing VIP and regular guests.

• Monitor and manage daily bookings and ensure reservations have been assigned to maximise seating plan.

• Ensuring CRM system is up to date with customer details and preferences.

• Continuous acquisition of new VIP guests.

• Understand each guest’s needs and preferences to provide personalized service.

• Coordinate reservation requests directly with customers and with Guest Experience Supervisor.

• Contribute to the smooth and efficient running of the guest experience journey.

• Establishes and maintains positive customer contact at the restaurant/club.

• To generate revenue while maximising existing revenue streams utilizing our active database.

• Assist the Events and Sales Manager with related duties as assigned.

• Always maintaining high grooming standards and professional appearance.

• Communicates guest’s comments to the Guest Relations Managers.

• Actively seek feedback from guests to identify areas of improvement.

• Communicates with management, Guest Relations Team & Service Team to rectify all customer needs, comments, or incidents.

• Responsible for the general upkeep of the restaurant/clubs and facilities, to ensure all VIPs and guests are being always provided the best experience.

• Identify VIP bookings and ensure that they are flagged to the operations team so that special requests and arrangements can be made by the relevant person.

• Performs all other related and compatible duties as assigned.

Requirements

• Minimum Diploma holder.

• Minimally 3 years of work experience in Hospitality, Customer Service preferred.

• Good oral and written communication skills must be fluent and literate in English for communication with stakeholders, bilingual experience preferred.

• Ability to maintain a calm composure with difficult customer interactions and customer disputes.

• In-depth experience in managing reservation.

Job Description:

As a Restaurant Supervisor, you will play a key role in ensuring the smooth and efficient operations of our dining establishment. We are looking for a dedicated and dynamic individual who can lead by example, manage a team effectively, and provide exceptional customer service.

Responsibilities:

• Shift Management:Oversee day-to-day operations during assigned shifts, ensuring seamless service delivery.
  
• Staff Supervision:Supervise and coordinate the activities of restaurant staff, providing guidance and support as needed.
  
• Customer Service:Ensure excellent customer service by addressing customer inquiries and concerns promptly and professionally.
  
• Training and Development:Train new staff members and facilitate ongoing training programs to enhance team skills.
  
• Quality Control:Monitor food quality, presentation, and service standards to uphold the restaurant's reputation.
  
• Inventory Management:Keep track of inventory levels, conduct regular stock checks, and place orders as necessary.
  
• Cash Handling:Manage cash transactions and ensure accuracy in financial transactions.
  
• Shift Scheduling:Create and manage staff schedules, considering peak business hours and ensuring adequate coverage.
  
• Compliance:Ensure compliance with health and safety regulations, food safety standards, and company policies.
  
• Problem Resolution:Address and resolve customer and staff issues in a timely and effective manner.
  
• Flexibility:Demonstrate flexibility by working on public holidays and being open to night shifts as required.
  
• Team Collaboration:Foster a positive and collaborative work environment, promoting teamwork among staff members.
  
• Reporting:Report directly to the Restaurant Manager, providing updates on daily operations and any issues that may arise.
  

Job Requirements:

• Proven experience in a supervisory role within the restaurant industry.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to work flexible hours, including public holidays and night shifts.
• Knowledge of health and safety regulations and food safety standards.
• Problem-solving skills and the ability to make sound decisions under pressure.
• Customer-focused mindset with a commitment to delivering exceptional service.

We thank you for your interest and we regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.

EA License ID: 18C9520

EA Registration ID: R1765753