The sales supervisor may also perform some tasks of a manager, such as purchasing, accounting and budgeting. Retail sales supervisors may ship goods, arrange displays and help customers as well as assist staff. Whether overseeing retail or non-retail sales activities, they make day-to-day decisions regarding the employees they supervise.

• Greet and assist customers

• Respond to customer inquiries and complaints

• Direct and supervise employees engaged in sales, taking inventory, reconciling cash receipts, or in performing services for customers

• Monitor sales activities to ensure that customers receive satisfactory service and quality goods

• Inventory stock and reorder when necessary

• Instruct staff on how to handle difficult or complicated sales

• Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances and initiating corrective actions

• Formulate pricing policies and accuracy

• Attend trade shows to identify new products and services

• Coach, counsel, recruit, train and discipline employees

• Approve contracts with vendors

• Utilize information technology to record sales figures for data analysis

Job Description

• Industry/ Organization Type: Manufacturing/Industrial Machinery
• Position Title: Workshop Supervisor (Part-Time)
• Working Location: Tuas
• Working Hours: 5 days, Monday – Friday (Half Day: 8 am – 1 pm / 1 pm – 6 pm)
• Salary Package: Up to Basic SGD 1500
• Duration: Permanent

Key Responsibilities

• Supervise Workshop Operations.
• Ensure adherence to safety protocols and industry regulations.
• Coordinate and schedule workflow to meet production targets.
• Foster a positive and collaborative work culture.
• Coordinate regular maintenance and repair of workshop equipment.
• Ensure all tools and machinery are in optimal working condition.

APPLY NOW!!!

• Min 2 years of hands-on experience with industrial machines/tools.
• Experience in workshop management within the industrial equipment rental sector preferred.
• Strong leadership and communication skills.
• Ability to lead and inspire a team of technicians.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66040 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job info:

• Basic up to $2,800 + $100 (Grooming Allowance) + $300 (Transport Allowance, for MBS only) + Comm (Store & Individual)
• Retail hours, 5 days
• Location: MBS

Description:

1. Sales and Customer Service Management:
• Supervise and motivate the sales team to meet sales targets and provide exceptional customer experiences.
2. Inventory and Stock Management:
• Oversee stock levels and ensure the store is well-stocked and organized.
3. Staff Supervision and Training:
• Train, mentor, and supervise store staff, ensuring they are knowledgeable about products and store policies.
4. Visual Merchandising and Store Presentation:
• Implement and maintain visual merchandising standards to enhance the store's appearance.
5. Operational and Administrative Duties:
• Prepare sales reports and provide insights into sales performance and customer trends.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Shawn Long Jie Shyan

Registration Number: R22109109

EA Licence No: 16C8004 (Elitez Pte Ltd)

Responsibilities:

• Oversee and effectively maintain the M&E systems and supervise the M&E team in carrying out duties

• Ensure all projects, preventive maintenance works and SOPs are carried out in excellent quality within the schedule timeline and budget

• Perform site planning, coordination and inspection that related to M&E and facilities

• Oversee and effectively maintain the M&E systems. Analyse faults speedily and recommend holistic, sustainable and cost-effective solutions to the client

• Ensure accurate records and progress reports is prepared on timely manner

• Ensure proper arrangement of site organization and workforce management

• Conduct regular meetings with teams, clients, consultants and subcontractors

• Liaise with the equipment vendors at a technical and professional manner so that equipment faults escalation can be resolved within the shortest possible time

• Ensure the operation teams comply with client & regulatory requirements.

• Any other ad-hoc duties as assigned

Requirements:

• At least 7 years of experience in related ACMV, and Electrical or equivalent.

• Minimum Diploma/Degree holder in Mechanical Engineering, Electrical Engineering, ACMV or equivalent.

• Possess strong analytical and organizational skills with the ability to work independently

• Proficiency in MS Office.

• Ability to work under pressure in a complex environment.

Luxury Retail Executive / Senior / Manager

5 days work week

44 Retail hours per week

Islandwide branch - West and East

Basic up to $2800 + $400 allowance + Commission

Job Scope

• Be service ambassador and deliver an excellent experience for our customers
• Assist Retail Manager to ensure smooth operations at our shops
• Replenishment, housekeeping, implementation of marketing promotions and administrative matters
• Promoting essential oil and perfume items
• Explain to customer the ingredient and function of the product to customer

Requirement:

• Fluent in English
• Execellent customer service
• At least 1 year of retail experience

For consideration, kindly submit your CV to [email protected]

**Only shortlisted candidate would be notified**

LIM SIANG FAN R2199045

MTC Consulting Pte Ltd| EA Lic. No: 15C7752

Job Description

· Monitor, coordinate and manage daily site activities.

· Ensure work schedules are completed on time.

· Able to demonstrate and perform Horticulture maintenance duties.

· Work with Project supervisor and Manager to implement landscape projects.

· Guide and supervise workers on sites.

· Able to handle landscape machinery and equipment

· Ensure safety regulations are implemented and complied with.

Job requirements:

Class 3 Driving License

Min. 2 years practical experience

The working days/hours:

• Monday to Saturday - 8:00 am to 5:00 pm

Interested applicants, please submit your full resume and expected salary to: [email protected]

-Serves as the link between direct reports and middle / upper management.

-Plans production operations, establishing priorities and sequences for manufacturing products, utilizing knowledge of production processes and methods, machine and equipment capabilities, and human resource requirements and capabilities.

-Makes decisions on job assignments and work priorities

-Reviews production and operating reports and resolves operational, manufacturing, and maintenance problems to ensure minimum costs and prevent operational delays and downtime.

-Responsible for equipment condition and department housekeeping

-Researches, complies and prepares reports, correspondence, and other information required by management, as well as, identifies and resolves report discrepancies or errors.

-Works with employees to maintain a safe work environment. Leads and supports direct reports to work in a safe manner and to seek improvements in work practices.

-Ensures that product quality and production efficiencies meet or exceed established standards.

-Examines procedures and recommends changes to save time, labor, and other costs and to improve quality control and operating efficiency.

-Observes direct reports to ensure compliance with safety, quality, and productivity standards.

-Verifies completeness and accuracy of direct reports’ work, computations, and records.

-Participates in work of direct reports to facilitate productivity or overcome difficult aspects of work.

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

LOOKING FOR SITE SUPERVISOR

We are looking for Site Supervisor, who will be involved in organizing and supervising renovation projects.

The person will need to be responsible in monitoring work done, project plans, schedules, budgets and expenditures, arranging and participating in client and site meetings, and ensuring that project deadlines are met in timely manner.

Ideal candidates should be experienced in renovation/construction works in terms of technicality and workflow. Attentive to assigned projects and have a high sense of responsibility to be accountable for follow up actions and to keep everyone involved in the project appraised of its progress.

Job Description

Duties & Responsibilities

• Ensure compliance in project requirement and understand scope of work

• Attend to meetings and follow up with issues raised

• Provide support to Project Manager when required

• Responsible in counter checking details in drawings for correct dimensions, orientation, alignment upon project executions

• Supervise and lead work of sub-contractors and in-house workers

• Ensure installation is carried out as per drawings with approved specifications

• Monitor the progress and quality of work done by workers

• Other ad-hoc duties as assigned by the supervisor

Requirements

• Minimum O Level, A Level, Diploma in Construction Management, or its equivalent

• At least 3 years of related working experience in the industry

• Able to work under tight datelines

• Meticulous & possess good attitude to learn

• Mature, self-motivated, independent and able to multi-tasks

• Competent in MS Office (MS Words & Excel)

• Good communication skills & able to work independently

• Able to work 6 days a week

• Possess Class 2/2A/2B/3 Driving License and has own vehicle

• Candidate with Safety Management Officer Certificate (SMO) and Working at Height Certificate would be an advantage

• Specialize in residential projects preferred

• Good knowledge in interior fit-out and builder’s work and able to read as build drawings

• Able to multi-task and fast to handle challenges on site

Additional Information:

· Working Hours: 9.30am to 6.30pm (Monday to Saturday)-Flexible Timing

· Salary Range: S$3800-S$4500

· Performance Bonus

· Transportation Allowance

· Comprehensive leave and Medical Benefits

Interested candidates who wish to apply for this position, please email to [email protected]

We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 |

| EA Personnel: Lim Kah Ming Clement |

| Registration No: R1879667 |

Position: Finance Manager
Working Hours: 9am - 6pm
Working Days: Monday - Friday

KEY ROLE(S), RESPONSIBILITIES AND DUTIES

• Responsible for timely and accurate submission of P&L and Balance Sheet schedules and monthly preparation, review and analysis of management and operational KPI reports.
• Responsible for the development, implementation and monitoring of targets and budgets.
• Conduct variance analysis of actuals against budget/forecast and develop action plans.
• Ensure the adherence of uniform accounting practices, adequate internal controls, in accordance with the financial policies and procedures.
• Work closely with other functions to proactively manage and resolve business and operational issues effectively and efficiently.
• Manage and provide supervision and guidance to Finance staff.
• Ensure that all invoices are accurately booked into the accounting system, and are supported by the required documents.
• Oversee the approval and processing of expenditures.
• Oversee the inventory management, cost control and cash flow planning for the company.
• Monthly Closing.
• Audit and Tax.
• Participate in projects implementation and enhancements, streamlining and documents work procedures and processes, and introduce good control practices.
• Discharge such other duties and responsibilities that may be directed by the Head of Finance

EDUCATION AND EXPERIENCE

• Degree in Accountancy / CPA / ACCA.
• At least 10 years' accounting and finance experience
• Expert knowledge of Dynamic AX/D365 is a MUST.

Interested applicants may choose to apply / Contact me your updated resume for our consultant to find you a suitable oppurtunities

Contact Number : +65 90839650

LIM JUN SHENG Reg No: R22104301

The Supreme HR Advisory Pte Ltd EA No: 14c7279

Duties and Responsibility:

- Attend conferences and training as required to maintain proficiency

- Ensure safety compliance and Quality Control

- Follow up master line program and closely monitor site progress

- Lead and manage project team

- Plan construction schedule and oversee implementation at site

- Prepare and review of construction drawings, technical proposal and method statements.

- Liaise and coordinate with client, QS, authorities, subcontractors

- Liaise and meet with client for construction project

- Manage changes to the project scope and project schedule

- Provide for site safety and security

- Report and escalate to management as needed

Job requirement:

- At least 5 years experience as a Construction Project Manager

- Meticulous with good communication, interpersonal and leadership skills

- Strong technical knowledge and capability to solve site issues

- WSQ RA Leader Risk Management Cert, SMO, BCSS, Work-At-Heigh, Scissor Lift and Boomlift Certificate (Supervisor) requirement

Job Description

• To prepare documentation for tender submissions.
• To develop tender strategies and oversee tender estimation responsibilities.
• To coordinate with all parties to provide accurate analysis of the participated project, including collating critical information and preparing final submission documentation.
• To lead and monitor the QS team for variation works, progress claims, and cost control.
• To develop and improve departmental workflow and productivity.
• To liaise with main contractors, subcontractors, clients, and
• suppliers/vendors for project claims and cost issues.
• To develop standards for contracts, including the presentation of budgets, payment terms, etc.
• To review the contractual performance of all parties to ensure compliance with terms and conditions.
• To periodically report work progress to senior management.

Requirement:

Diploma or Degree in Construction Management/Building /Quantity Surveying.

Minimum 5-years of relevant working experience in the Construction industry.

Meticulous and systematic individual with positive working attitude.

Good oral & written communication skills.

Multi-tasking and is able to handle stress.

Responsibilities include:
-Assist in daily operations
-Ensure that the restaurant and kitchen is properly maintained and clean
-Oversee food preperations, presentation and storage to ensure food health and safety compliceny.
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

· Positive attitude and commitment to excellence

· Respective skills in functions to be performed

· Excellent interpersonal and communications skills

· Team work

· Willing to learn and able to work under pressure

· Experience in F&B Operations

· Preferably 3 years of previous experience in serving in restaurant

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Responsibilities:

• Assist the management with daily operational matters
• Motivate team members and maintain a high level of team cohesiveness
• Ensure staff adhere to company SOP
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc
• Plan routine cleaning of the outlet
• Routine inventory stock checking
• Maintain Food Hygiene and Safety Standards
• Execution of maintenance schedule for equipment and perform routine inspections
• Able to resolve any service disruptions or customer complaints
• Able to demonstrate excellent communication and interpersonal skills
• Responsible for the preparation work of outlet opening and closing during operation hours

Requirements:

• A minimum of 2 year of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills
• Able to commit shift work, weekends and public holidays

Summary of Responsibilities

• Attend daily briefing and ensure all job assignment duly carried out
• Greet and bid farewell to guests in a professional and warm manner
• Carry out suggestive selling
• Assist manager to ensure a smooth operation
• Ensure that all tables, chairs and operating equipment are clean and ready for service
• Respond proactively to guest queries and ensure appropriate action is taken in a timely fashion
• Assist cashier in preparing and presenting bill
• Read the outlet logbook daily to be informed of all information
• Maintain a high standard of personal grooming and portray a professional image at all times
• Assist and conduct all training as per assigned by Managers
• Any adhoc duties assigned by the Restaurant Manager

Job Requirements

• Service-oriented team player with excellent interpersonal and communication skills
• Able to multi-task and work under pressure in a fast pace environment
• Communicates with fluency in English

Job Desciption

• Welcomes and greets customers
• Ensure good personal grooming standards and portray professional image to the customers
• Build rapport with customers and manage their needs and expectations
• Attend to customer’s enquiries, propose menu, prepare quotation and coordinate events
• Upsell menu items to customers professionally
• Engage and provide excellent customer service to ensue pleasant dining experience
• Handle complaints in a timely manner and manage first level of service recovery
• Train Leading Hostess to provide exceptional service to customers
• Any other ad-hoc jobs or duties assigned by the Manager from time to time

Responsibilities:

· Coordinate design drawings with Consultants to comply with requirements of the Authorities

· Review and provide solutions to technical matters as well as planning, monitor and report drawing production progress

· Prepare technical submissions for materials, construction methods and C&S drawings

· Handles construction matters on drawings and liaise closely with Architectural and M&E Teams as well as the Authorities

· Supervise a team of BIM Modellers for the production of coordinated drawings and Concrete Plans

· Involved in tendering for new projects

Requirements:

· Degree in Civil / Structural Engineering

· 3 to 5 years of relevant design working experience in British & Singapore Design Standards

· Preferably Professional Engineer registered with Professional Engineers Board, Singapore

· Excellent interpersonal skills and team player

Please include in the CV

· Last drawn

· Expected salary

· Notice period

Interested candidates, please submit your CV in MS Word format to [email protected]

EA License No: 06C4642

EA Reg No: R1110624

All applications will be treated in strictest confidence and only short-listed candidates will be notified

A well-established marine company located in Tuas is seeking Structural Supervisor on permanent position.

Benefits

• S$ 4000 – 4500 per month
• Variable Bonus (3 to 6 months last year)
• Insurance covered for: Group H&S, Group Term Life, Group PA and Workmen Compensation Insurance
• Other leaves as per MOM regulations
• 8 am to 5 pm Mon to Fri, 8 am to 12 noon Sat
• OT fix rate S$ 8 per hour
• Shuttle Bus at designated MRT stations

Responsibilities

• Supervise, organize and plan activities to ensure smooth fabrication and construction of structures within the stipulated schedule
• Prepare project progress reports and plan for one week look ahead of activities to be completed
• Redline markup drawings to be done progressively and update engineering
• Review technical drawings and advise engineering of any discrepancies before commencing any fabrication works
• Perform MTO and update progressively to ensure proper control of material procurement and usage
• Ensure that manpower is effectively deployed to deliver the products timely
• Follow up on all fabrication and installation job fit up, welding and inspection
• Understand and ensure compliance in project requirement and scope of work
• Manage and ensure subcontractor performance in line with provided schedule
• Resolve any technical problems or issues faced at the work site
• Attend the daily tool box meeting and convey instructions clearly
• Perform dimensional control inspection of module structure, piping, Tie in point coordinates, equipment, Flange face out using total stations and BEST FIT software
• Advise construction team on construction sequence, installation, and appropriate rectifications based on Dimensional tolerance
• Coordinate with Client inspectors for dimensional control inspections as per Inspection and test plan.
• Generate dimensional control reports and get it approved from clients
• Ensure periodic calibration of survey equipment

More openings at www.gasoil.com.sg

A well-established marine company located in Tuas is seeking Scaffolding Supervisor on permanent position.

Benefits

• S$ 3500 – 4000 per month
• Variable Bonus (3 to 6 months last year)
• Insurance covered for: Group H&S, Group Term Life, Group PA and Workmen Compensation Insurance
• Other leaves as per MOM regulations
• 8 am to 5 pm Mon to Fri, 8 am to 12 noon Sat
• OT fix rate S$ 8 per hour
• Shuttle Bus at designated MRT stations

Responsibilities

• Plan and execute all scaffolding works with accordance to SS:CP14
• Liaise and coordinate internally with Clients and Contractors
• Comply to Company’s safety policy and safety management system and to enforce legislated safety requirement and the Company’s safety rules and regulations at site
• Supervise workers at site
• Identify the type of required scaffolding for the job

More openings at www.gasoil.com.sg

Responsibilities:

• Responsible to provide an excellent and consistent level of service to customers.
• To perform professional massage therapy, body treatments.
• Provide uncompromised services to guest/member service.

Requirement:

• With prior experience as a beautician, SPA therapist in related industry
• Customer service orientated, sales driven and target-oriented person
• Well-groomed, self-motivated with good presentation, independent and positive personality with sales driven attitude
• A team player with good communication and interpersonal skills
• Preferably with knowledge in Skincare, Health and Wellness products and services

Benefit:

• High basic + high commission
• Career growth opportunities (Fast Track to Senior Roles)
• Fun working environment
• Good benefits and perks
• Located MRT Stations

Job Description

• Responsible in all activities connected with a project from planning, through design and implementation till completion stage
• Monitor all design related issues relating to facade from design brief to approval of construction drawings from Architect
• Create and maintain comprehensive project documentation including project schedules
• Prepare project deficiency lists and monitor projects towards timely completion according to schedule
• Execute project according to schedule and tender specifications within contract budget
• Review project plans and specifications, feedback on the design, scheduling, and cost-saving measures and identify potential construction problems
• Ensure timely delivery of construction drawings, sample approval, mock up, site works, etc. to overall project construction schedule
• Attend technical meeting with consultants and specialist on issues
• Coordinate detailing of facade and RC structure
• Comply with company's ISO 9001, 14001 and 45001 standards

Job Requirements

• Diploma / Degree in Civil Engineering
• Minimum 6 years of Facade experience in Singapore Main Contractor firm
• Preferable experiences in Curtain Walling
• Prefable Experience in high rise facade
• Desire to develop career, hunger for work exposure
• Good Interpersonal skills and Ability to work under pressure

· Oversee the daily operations of the outlet for efficient operations.

· Plan and assign daily workloads to team members.

· Plan team members’ work schedules and compile timesheet

· Report on management regarding sales results and productivity

· Handle preparation and ensure desired quality and standards service are achieved

· Develop marketing strategies to improve sales and profitability

· Provide excellent service experience to all customers

· Handle all customer queries and feedback in a professional and timely manner

· Ensure that policies and standard operating procedures are strictly adhered to

· Guide and monitor work performance of all staff

· Monitor and ensure the quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet the company’s standards

· Analyze and resolve problems in a timely and accurate manner

· Oversee purchasing to stay within budget

· Able to perform additional duties as requested by the Management as and when required

Supervisor Responsibilities:

• Making sure employees that report to you meet performance expectations.
• Giving instructions or orders to subordinate employees.
• Ensuring that the work environment is safe, secure and healthy.
• Meeting deadlines.
• Approving work hours.
• Ensure great customer service at all levels.

Supervisor Requirements:

• Previous leadership experience.
• Excellent communication skills.
• Eye for detail and accuracy.
• Reliable, with high integrity and strong work ethic.
• Ability to work as part of a team.
• Professional appearance and attitude.
• Computer literacy.
• Proactive organizational skills.
• High school diploma.
• Ability to keep a positive attitude in a fast-paced environment.

JOB RESPONSIBILITIES:

• Handle the daily operations of the restaurant
• Responsible for financial performance of the restaurant, including profit & loss and implement appropriate cost control measures
• Manage the restaurant’s budget and forecasts to meet or exceed management expectations
• Maximize profitability of the restaurant
• Maintain and improve the overall performance of the restaurant on a regular basis including cost analysis and monitoring of processes
• Supervise food and operational safety to ensure a comfortable environment for the customers
• Ensure customers’ needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy
• Drive operational efficiencies of the restaurant by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction
• Control labour through effective manpower scheduling and monitor leave of staff
• Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to, termination of employment
• Manage, supervise and groom a team members to ensure maximum utilization of manpower allocated
• Handle all restaurant administrative duties and any ad-hoc duties from managers from time to time

JOB REQUIREMENTS:

• Minimum of 3 years management experience in Food & Beverage industry.
• Excellent communication & interpersonal skills
• Possess good organizational and management skills
• Possess good working attitude

Job Description

• Handle the daily operations of the restaurant
• Responsible for financial performance of the restaurant, including profit & loss and implement appropriate cost control measures
• Manage the restaurant’s budget and forecasts to meet or exceed management expectations
• Maximize profitability of the restaurant
• Maintain and improve the overall performance of the restaurant on a regular basis including cost analysis and monitoring of processes
• Supervise food and operational safety to ensure a comfortable environment for the customers
• Ensure customers’ needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy
• Drive operational efficiencies of the restaurant by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction
• Control labour through effective manpower scheduling and monitor leave of staff
• Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to, termination of employment
• Manage, supervise and groom a team members to ensure maximum utilization of manpower allocated
• Handle all restaurant administrative duties and any ad-hoc duties from managers from time to time

Job Requirements

• Minimum of 3 years management experience in Food & Beverage industry
• Excellent communication & interpersonal skills
• Possess good organizational and management skills
• Possess good working attitude
• Able to work 11 Working hours a day

Wellness Membership Supervisor

REPORTING TO: Wellness Manager

SCOPE OF ROLE: The Wellness Membership Supervisor is responsible for overseeing the wellness membership programme, managing all wellness activities, and coordinating with visiting professionals and outsourced wellness vendors. This role ensures the highest standards of customer service and satisfaction, contributing to the overall wellness goals of The Initial Sama.

KEY AREAS OF RESPONSIBILITY:

WELLNESS MEMBERSHIP MANAGEMENT:

• Oversee and manage all aspects of the wellness membership programme, ensuring it aligns with The Initial Sama's brand and meets the highest standards.
• Develop and implement membership policies and procedures to enhance efficiency and service quality.
• Regularly monitor membership satisfaction and retention, implementing strategies to improve member engagement and loyalty.

WELLNESS ACTIVITIES AND PROGRAMMES:

• Curate and manage all wellness activities and programmes for members, ensuring they meet members needs and goals.
• Develop and execute an annual events and programme calendar to enhance the wellness offerings.
• Maintain exceptional standards for all wellness activities as per The Initial Sama and Resort brand standards.

VISITING PROFESSIONALS AND OUTSOURCED VENDORS:

• Coordinate with visiting wellness professionals and outsourced vendors to ensure they meet The Initial Sama’s standards.
• Schedule and manage the activities of visiting professionals, ensuring a seamless integration with the existing wellness programmes.
• Develop contracts and agreements with outsourced vendors, ensuring compliance with all operational standards.

SALES AND MARKETING:

• Maximise membership sales by promoting ongoing wellness programmes and cross-selling other business centres.
• Maintain a comprehensive knowledge of all wellness treatments, packages, and promotions.
• Participate in and oversee demonstrations/events as required.
• Develop Sales & Marketing strategy including an annual calendar of events and promotions together with the Marketing Manager and Director and contribute to successful execution.

GUEST RELATIONS:

• Lead by example by providing a warm welcome to clientele and striving to provide outstanding service.
• Conduct tours for VIPs, journalists, and prospective members, acting as an Ambassador for The Initial Sama at all times.
• Initially deal with all guest enquiries, feedback, complaints, and issues ensuring necessary follow-up/action is carried out.
• Create and maintain relations with wellness members through having an active presence in key guest areas.

STAFF MANAGEMENT:

• Lead, train, and develop the wellness team on relevant programmes and procedures.
• Conduct regular team meetings, communicating guest information, resort news, and revenue targets.
• Set appropriate targets for all key areas of operations including receptionists, therapists, and attendants. Evaluate performance regularly and strategise to meet and exceed targets.
• Provide leadership, direction, and support to the employees in the wellness department to develop a highly motivated team delivering high standards of service in all areas.
• Develop an annual training plan with section heads to ensure all employees are trained and developed to meet business needs.
• Design and drive employee engagement programmes such as employee of the quarter and staff recognition to build a stable and thriving team.
• Demonstrate a professional demeanour at all times, particularly regarding punctuality, appearance, and general manner.

FINANCE & COMMERCIAL:

• Monitor and analyse daily/monthly financial reports and set short-term and long-term action plans as necessary.
• Monitor KPI reports daily and take necessary actions timely to achieve the financial budget.
• Ensure each staff member's capacity is maximised with proactive incentive schemes and training throughout the year.
• Produce analytical reports on key operating performance statistics as necessary.
• Actively create cost-saving initiatives.

HEALTH, SAFETY & HYGIENE:

• Ensure all health and safety guidelines are adhered to and that all new staff receive instruction as part of their wellness induction programme.
• Ensure the cleanliness of all wellness facilities and image are in line with agreed standards and reviewed with key staff regularly.

OPERATIONS/GENERAL:

• Contributing to the overall success of The Initial Sama. Regularly update manuals and workbooks to ensure all operational procedures are carried out as prescribed.