Key Responsibilities

Finance & Accounting

· Smooth running of the Finance department, including book-keeping, financial administration and procurement functions

· Maintenance of full and accurate set of accounts, preparation of management, statutory and other reports as required by the Board and Management, or pursuant to applicable regulations

· Ensure that accounts and financial reports are in compliance with applicable accounting standards and guidelines, and internal standards and operating procedures

· Maintenance of all financial records

· Ensure that material assets of the Company are accounted for and properly safeguarded

Working Capital and Cash-Flow Management

· Proper management of receivables, payables and inventories

· Proper recording of donations, grants and sponsorships

· Monitoring cash-flow and ensuring adequate cash for current operations and expenses

Planning, Budgeting & Forecasting

· Assisting the CEO in the formulation of the Company’s Annual Operating Budgets / Plans and Strategic Plans

· Preparation of P&L, Balance Sheet and Cash-Flow forecasts and estimates, and updating the same with the latest information / developments

· Presenting such plans, budgets, forecasts and estimates to the Board and Management for approval

· Reconciling significant variances vs budgets or plans, comparing vs previous years, and highlighting significant variances and critical issues to the Treasurer, Audit Subcommittee and Exco

Corporate Governance

· Ensuring compliance with the Charities Act, Charities (IPC) Regulations, Societies Act, Code of Governance for Charities & IPCs, Charities Transparency Framework and any other applicable laws, regulations, notices or guidelines

· Timely compliance with all filing and reporting obligations under applicable laws and regulations, including filing of its Annual Returns and Governance Evaluation Checklist

· Ensuring that the Company’s programmes and activities are in compliance with all applicable laws and regulations, including ensuring the validity of all applicable licenses and permits.

· Dealing and communicating effectively with governmental and other authorities, statutory bodies and sector administrators

· Assist the Company with compliance with Personal Data Protection Act as well as other policies introduced by Charities Council or other government authorities from time to time

· Preparation of Minutes for Board Meetings

· Administration of the Annual General Meeting, including preparing Minutes of Meeting, sending out the Notice of AGM and accounting for Quorum.

Internal Controls

· Assist t with compliance with Personal Data Protection Act as well as other policies introduced by Charities Council or other government authorities from time to timepolicies and procedures

· Reporting to the Audit Committee and liaising with the Company’s external auditors and other parties conducing any examinations, investigations and similar processes, in a prompt, transparent and professional manner

Insurance etc.

· Ensuring adequate insurance coverage (i.e. all-risks insurance) in respect of the Company’s premises, Board and staff

· Assisting the CEO in liaising with the Landlord or Head Lessor on lease-related matters

Counterparty Monitoring

· Provide Support with on review of contracts, agreements and MOUs entered into by the Company, having regard to all financial obligations owed by the Company or owing to the Company

Fundraising Monitoring

Provide support with respect to:

· Administering cash collection processes (e.g. cash-over-counter; donation boxes; pledge bags and street collections), including ensuring that the Company’s KYC and AML processes are complied with (where applicable)

· Ensuring donor information confidentiality and ensuring compliance with all donor requests with respect to specific use of funds (to the extent approved by the CEO and Board)

· Monitoring and following up on donation pledges or commitments, and collections from fundraising activities (including by way of maintaining a catalogue of fundraising MOUs)

· Monitoring compliance with Collection of donor information Maintaining a register of all contracts, agreements and MOUs entered into by the Company, and monitoring all obligations owed by the Company or owing to the Company, including monitoring and following up on donation pledges or commitments, and collections from fundraising activities

General Matters

· Support the CEO and colleagues, when called upon, to ensure success of the Company’s events and activities

· Perform any other duties tasked by the CEO for the benefit of the Company.

Qualification & Experience

- Accountancy degree with a minimum of 6 years experience in accounting for IPC/charity organisations

- Hands-on and good team player

- Ability to handle and manage the Board

Project Planning and Initiation: Leading the planning and initiation phase of projects, including defining project scope, objectives, timelines, and deliverables. Collaborating with stakeholders to establish project goals and ensure alignment with business objectives.

Project Team Leadership: Building and leading project teams, including assigning roles and responsibilities, providing direction and guidance, and fostering a collaborative and high-performance work environment. Conducting team meetings, setting expectations, and managing team dynamics.

Project Execution and Monitoring: Overseeing project execution to ensure tasks are completed on time, within budget, and according to quality standards. Monitoring project progress, identifying risks and issues, and implementing mitigation strategies to keep projects on track.

Stakeholder Communication: Facilitating communication and collaboration among project stakeholders, including clients, team members, senior management, and external partners. Providing regular project updates, addressing stakeholder concerns, and managing expectations.

Resource Management: Managing project resources, including budget allocation, resource allocation, and procurement of necessary resources. Optimizing resource utilization, tracking expenses, and ensuring cost-effectiveness throughout the project lifecycle.

Risk Management: Identifying potential risks and developing risk management plans to minimize project disruptions. Proactively addressing risks, implementing risk mitigation strategies, and escalating critical issues as needed.

Quality Assurance: Ensuring project deliverables meet quality standards and client expectations. Conducting quality reviews, performing quality assurance activities, and implementing corrective actions to address quality issues.

Project Documentation: Maintaining accurate project documentation, including project plans, schedules, budgets, status reports, and other project-related documentation. Ensuring documentation is up-to-date, organized, and accessible to relevant stakeholders.

Change Management: Managing changes to project scope, requirements, or timelines. Evaluating change requests, assessing impact on project objectives, and communicating changes effectively to stakeholders.

Project Closure: Leading the project closure process, including conducting post-project reviews, documenting lessons learned, and ensuring smooth transition of project deliverables to stakeholders or operations teams.

Job requirements

• Minimium 4 years of work experience would be preferred
• Minimium Diploma in engineering or business or equivalent
• Relevant internship experience in Construction industry would be advantageous
• Proficient in English both written and spoken
• Able to communicate well
• Demonstrate ability to work well in a team

Have more than 5 years of experience in Tuina and massage,understand the basic knowledge of Traditional Chinese Medicine and can apply it in practice.

Be familiar with using Chinese and English to communicate with customers, and those who can speak dialects are preferred.

Be able to coordinate the relationship netween colleagues in the department and promote harmonious cooperation among everyone.

Job Description:

• Manage Quality, Cost, Delivery of assigned Product type
• Manage Quality, Cost, Delivery issue with assigned customers
• Managing ODM customer account in new printer development to meet project deliverable timeline, resolving development defects and plan for supply chain fulfilment before product is launching
• Managing resource allocation, budget allocation with timely reporting to management and action plan to avert risk
• In-dept understanding of all engineering change job flows from customer request to mass production implementation
• Managing customer RFQ by formulate project proposal includes project schedule, product cost and NRE investment
• Conduct review meeting with cross functional teams to resolve project deliverables
• Lead new product quotation package deliverables (Selling Price, Specifications, Schedule etc)
• Engage new/exist customer to expand business with proposals

Job Requirements:

• Bachelor of Engineering or Diploma with 10 years’ experience
• At least 5 years in managing development projects from concept till trial manufacturing or NPI
• At least 5 years as design team lead (Mechanical, Electrical, Firmware/Software)
• Have proven track record in working Cross Function Team (Engineering team and Operation Team)
• PMP certification or equivalent project leading experience will be an added advantage

Interested applicants, please send in your resume stating your date of availability, current and expected salary.

Job Highlights

• Office located at Ang Mo Kio
• Suitable for candidates with no prior experience
• Students looking for holiday work welcomed
• 6-Month Contract

Job Description

• Perform day-to-day administrative tasks such as data entry assignments, filing, organization of paperwork, archiving, etc.
• Assist in preparation of paperwork such as scanning, printing, copying, etc.
• Provide general administrative support to the project team
• Any other ad hoc tasks as assigned

Requirements

• Good command of the English language
• Able to commit to a 5-day work week (8am -5pm)
• Immediate starters preferred

Job HighlightsCompetitive Compensation and Benefit Package

Group Hospitalization, Medical Insurance and Dental Benefits.

Career Advancement, Professional Development Training Workshops

Brand new office with an amazing team culture

A supportive collaborative team

As the Credit Risk Manager at our car dealership, your primary responsibility will be to oversee the loan approval process, assess hirers' creditworthiness, and manage the credit control team. You will play a crucial role in determining appropriate interest rates, loan commissions to referral partners, and ensuring timely payments from hirers. Additionally, you will be responsible for managing floor stock financing with our dealer-partners, monitoring collections, and ensuring compliance with the financing agreements. Your strong communication skills and customer service mindset will be essential in leading the credit control team to reduce defaults and maintaining positive relationships with hirers and car dealers.

Responsibilities:

Credit Policy Development: Develop and improve on current credit scoring system for loan approvals based on comprehensive credit evaluations. Establish credit assessment criteria, loan-to-value ratios, and credit terms aligned with industry best practices. Ensure compliance with internal guidelines and regulatory requirements.

Loan Approval Process: Evaluate hirers' credit profiles through litigation checks and other relevant information to determine their creditworthiness. Analyze loan amounts and car valuations to establish appropriate interest rates and loan commissions for car dealers.

Credit Control Management: Lead and manage the credit control team responsible for timely collections and payment reminders to hirers. Implement strategies to reduce defaults and improve overall collection rates while providing excellent customer service. Collaborate with our lawyers to initiate appropriate legal actions against defaulters, including sending letters of demand, writ of summons, and bankruptcy applications.

Floor Stock Financing: Oversee the floor stock financing operations, ensuring timely collection of interest payments from car dealers. Arrange the credit control team to perform regular stock audits to verify the presence and condition of vehicles. Monitor compliance with floor stock financing agreements and take prompt action in case of any breaches.

System Utilization: Utilize the ERP system developed by Webmaster Consultancy for loan approval processes. Collaborate with relevant stakeholders to transition the floor stock financing operations onto the ERP system. Provide input and recommendations for system enhancements and improvements.

Performance Tracking and Reporting: Define key performance indicators (KPIs) for loan approvals and credit control activities, such as loan numbers, default rates, and floor stock financing compliance. Monitor and analyze these metrics regularly, preparing reports to evaluate performance and identify areas for improvement.

Requirements:

Bachelor's degree in finance or any field. Relevant certifications or additional coursework in credit management or finance will be advantageous.

Proven experience in loan approval, credit control, or related roles within the financial services or automotive industry.

Strong analytical skills to assess creditworthiness, evaluate financial data, and make informed decisions.

Experience in developing credit scoring systems and managing legal actions for debt recovery.

Excellent communication and customer service skills to effectively interact with hirers, car dealers, and internal stakeholders.

Familiarity with ERP systems and proficiency in using financial software and tools. Experience with Webmaster Consultancy's ERP system is a plus.

Detail-oriented with a keen eye for accuracy in financial calculations and documentation.

Strong leadership abilities to manage and motivate a credit control team, fostering a positive and productive work environment.

Demonstrated ability to handle sensitive situations and negotiate with hirers or car dealers to resolve payment issues.

Understanding of legal and regulatory frameworks related to lending, credit control, and floor stock financing in Singapore.

Working Hours

Mon-Fri 0845-1745 & Sat 0845-1245 (Alternate Sat off)

5.25 days work week

No overtime work

Job Benefits

Competitive salary

Annual, Birthday and Marriage leave

Dental Claim

Daily lunch provided

Health insurance upon confirmation

Annual bonus (depending on performance)

Staff rate for car rental and trading of cars

Provision of usage of car (depending on performance)

A casual work environment and a fun-loving team

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople

· Developing goals for the development team and business growth and ensuring they are met.

· Training personnel and helping team members develop their skills.

• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

· Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

· Build strategic relationships and partner with key industry players, agencies and vendors

· Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

· Oversee and approve marketing material, from website banners to hard copy brochures and case studies

· Measure and report on the performance of marketing campaigns, gain insight and assess against goals

· Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

· A Bachelor’s degree in marketing, business or any other relevant field

· Sound understanding of marketing fundamentals and tactics

· Creative thinking and problem-solving ability

· Leadership and project management skills

· Knowledge of digital marketing and social media marketing strategies

· Excellent verbal and non-verbal communication skills

· Proficiency with marketing tools and software

· Proficient in marketing research and statistical analysis

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

Responsibilities:

Staff Management:

- Recruit, train, supervise, and evaluate staff including therapists, receptionists, and cleaning personnel.

- Develop staff schedules, manage payroll, and ensure adequate staffing levels to meet demand.

- Foster a positive work environment and provide leadership and guidance to the team.

Customer Service:

- Ensure high-quality customer service is provided to all guests.

- Handle guest inquiries, complaints, and feedback effectively and promptly.

- Implement strategies to enhance the overall guest experience and satisfaction.

Operation Management:

- Oversee daily operations including scheduling appointments, maintaining cleanliness, and managing inventory.

- Monitor and manage expenses, budgets, and financial performance to achieve revenue targets.

- Implement and enforce policies and procedures to maintain compliance and standards.

Marketing and Sales:

- Develop and execute marketing strategies to attract new customers and retain existing ones.

- Collaborate with the marketing team to promote our services through various channels.

- Monitor sales performance and implement strategies to increase revenue and profitability.

Health and Safety Compliance:

- Ensure compliance with health, safety, and sanitation regulations and standards.

- Implement protocols and procedures to maintain a safe and hygienic environment for guests and staff.

- Conduct regular inspections and risk assessments to identify and address potential hazards.

Business Development:

- Identify opportunities for business growth and expansion, such as introducing new services or targeting new markets.

- Analyse market trends and competitors to stay competitive and relevant in the industry.

PIF Capital

Who we are

PIF Capital is a One-stop Capital Resource Platform to Fast-Track Growth Development for SMEs. Our vision is to build A+ Companies & Capital Entrepreneurs, to grow and corporatise SMEs to maximise their business valuation.

Roles & Responsibilities

Reporting to the Chief Marketing Officer, this role will support the Marketing team’s branded and special events and will coordinate the team’s efforts in building, championing and enhancing PIF Capital’s corporate reputation through a mix of strategic and integrated initiatives with a special focus on events and brand marketing across the region.

We are looking for an exceptional Senior Events Marketing Specialist/ Assistant Manager/ Manager who thrives on interpersonal interactions, possess an innate drive that engage regularly with key stakeholders, passionate about inbound communications and most importantly, excited about driving and managing successful events for our Capital Community.

As part of the marketing team, you will be responsible for our members’ engagements and with our brands, leaders, partners and educational framework.

Role & Responsibilities

· Plan and manage a calendar of hybrid and physical events;

· Ensure the smooth execution of both hybrid and physical events for the company across several markets;

· Support the planning and smooth execution of conferences, seminars, event sponsorships and exhibitions;

· Providing timely reporting on all engagement metrics and post event analysis;

· Support and coordinate all logistical arrangements for both hybrid and physical events;

· Support the governance of policies, guidelines and processes related to the brand (e.g., brand identity, public relations/social media, web style guide, social media playbook), and assist in monitoring our partners’ and vendors’ adherence to achieve consistency across the region;

· Play an integral part in building and maintaining warm yet professional communications with prospects, members and other key stakeholders, contributing towards our robust lead management processes; and

· Any other tasks as assigned by the Management.

Requirements

· At least 4 years of relevant working experience in an events or conference management role

· Competent in planning and executing tradeshows, conferences, seminars, event, sponsorships and exhibitions

· Ability to work independently and collaborate as a team player

· Comfortable with the use of IT equipment and software applications (i.e. Zoom) for conferencing and or webinars

What We Offer

PIF Capital is a family-oriented company with a friendly, fun, exciting and entrepreneurial environment that offers you with the opportunity to growth your skills and talent effectively as we believe in investing in our talents.

We offer you a very comprehensive hands-on training on operational skills, leadership as well as entrepreneurship. We offer you the opportunity to learn and gain valuable insights about the unique IPO industry. Immediate commencement will be a great advantage!

Requirements

· Diploma/Degree in Events Management, Tourism and Hospitality Management and or any other related fields

· Experience in vendor/agency management and project management is a must

· Advanced proficiency in Microsoft Office, including Excel, PowerPoint, Word, Office 365

· Good written and verbal communication in English with seasoned presentation skills

· Skills in strategic thinking, creative analysis, ideation, and problem-solving are a must

· Attention to detail

An established wellness beauty group is seeking an experienced and intiative HR MAnager. If you are interested, feel free to apply!

1. Performance Management:

• Develop and implement performance appraisal processes, forms, and matrices.
• Manage the staff retention process by gathering and managing employee feedback.
• Implement performance improvement plans to enhance employee performance.
• Develop and implement succession planning strategies.
• Support the consolidation of HR reports/analysis for the Group and generate statistical reports as and when required.

2. Payroll:

• Prepare payroll reports required for internal use and/or submission to relevant authorities
• Process government claims (Employee Maternity Leave, Childcare Leave, in-camp Training etc.)
• Attend to regulatory surveys, audits and system
• Review and ensure payroll procedures are aligned with corporate governance controls
• Assist with preparation of salary and allowances budget and reviews

3. Compensation and Benefits:

• Design and manage salary and incentive schemes to attract and retain talent.
• Oversee insurance and medical benefits programs.
• Conduct regular reviews and updates on compensation and benefits to ensure competitiveness in the market.
• Stay updated on market and industry benchmarks to ensure competitive compensation and benefits offerings.

4. HR Reporting/Dashboard:

• Maintain and provide regular updates on manpower status.
• Keep management informed about employee-related matters.
• Provide quarterly HR updates to the management team.

5. Projects:

• Plan, forecast, and manage HR budgets.
• Organize job fair events, and corporate social responsibility initiatives.
• Approaching schools to offer internship and job opportunities after graduation.

6. Recruitment:

• Consolidating, reviewing and planning all the Guarding manpower needs to support Operations
• Strategies and plan recruitment road shows, advertisements, etc
• Organise and manage a team to be handle the screening of candidates via resumes and job application forms, and conducting all the essential screenings such as interviews, reference checks and credit liabilities
• Set up, manage and ensure all onboarding and new hire process such as:

1. Proper documentation of employee database and personnel files

2. Process work pass and license applications, issuance & cancellations

3. Conduct orientation

4. Background screening and checking

7. Others:

• Manage employee disciplinary cases and ensure compliance with company policies and guidelines.
• Develop and update HR policies and employee handbook.
• Ensure employee safety and wellness initiatives are in place.
• Promote employee satisfaction through various engagement initiatives.
• Enhance company brand image and awareness through effective HR practices.
• Provide oversight on overall HR functions within the organization.
• Lead a team of HR executives, strengthen team performance and standards.
• Promote staff awareness of workplace safety and health, communicate and educate staff on the Act’s requirement to continually drive awareness
• Manage and supervise the Office Admin Function
• Overall in charge of Office & HR Administration function (such as office rental, office workspace allocation, wellness program, season parking, staff pass, etc)

An ideal candidate should have the following:-

• Bachelor’s degree in Human Resources, Business Studies, or Business Administration
• At least five years of relevant experience (specifically in HR Governance, people risk management, HR budgeting, and Office Administration), amongst which 5 - 8 years in a people management role
• Well versed and knowledgeable in HRIS System (Just login, Unit4)
• Experiences in rolling out HRIS implementation projects within organizational
• Good knowledge of employment laws and regulations
• A strong communicator with excellent interpersonal and influencing skills
• Resourceful, independent, meticulous with a strong desire to learn, and be able to work in an agile environment
• Able to work independently with integrity under minimal supervision and collaboratively within and across teams
• Preferably able to commence work immediately

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

· Identifying opportunities and strategies to increase sales.

• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.
We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We’re searching for a Service Delivery Manager to be part of our diverse team of talents here at NCS!

The Service Delivery Manager is responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements.,including:

• ensuring that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure

• assisting the Senior Managers to train and guide junior team members.

If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!

What we seek to accomplish together:

Project Delivery

• Act as a focal point for all support related queries and issues
• Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer
• Review with support team to ensure that all support tasks and deliverables meet quality and service levels
• Ensure that regular reviews of the services provided ( Service Level Agreements (SLAs) and Key Performance Indicators(KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
• Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)
• Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director (SDD)
• Review and approve service request/enhancement effort, schedules and risk plans
• Review and raise resource requirement
• Responsible for resource forecasting and planning
• Review, monitor and report project health status

Customer/Vendor Management

• Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
• Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes

Business Development

• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities

Team Management

• Delegate tasks effectively by providing clear and specific instructions and goals
• Plan, track and monitor the tasks assigned to the team leader/ members
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, providing leadership, coaching, and performance management

A little about you:

• Typically 6 years of IT project management experience
• Strong knowledge in process improvement methodologies and tools
• Understanding of Software Development Lifecycle (SDLC)
• Degree in Information Systems, Computer Science or equivalent
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
• Able to lead, develop and maintain respectful and trusting relationship
• Proficient in written and spoken English
• Technical knowledge of Java (mandatory), Cloud Solution Architecting, Oracle SQL, Red Hat Enterprise Linux

As Asia’s leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value for all our stakeholders. We aspire to create the extraordinary, to impact millions of people every day, and to create a positive impact on our environment. Our sustainability strategy sets out the key Environmental, Social and Governance (ESG) areas that aim to create the NCS impact for our clients, our people and our future.

We Grow our People, Value our Clients, and Create our Future.

We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all.

You can find out more about our Group’s sustainability focus to guide how you can contribute to our objectives at Sustainability Reports.

About NCS Group

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. Great work is never done alone, which is why we also believe in fostering a collaborative work environment where people with different expertise and talent can come together.

We’re here to make the extraordinary happen.

Find out more at ncs.co and our LinkedIn career site.

We handle all profiles with the highest level of confidentiality.

WHO ARE WE?

Zumvet is a Singapore-based online pet healthcare platform - we connect veterinary professionals with pet parents to deliver accessible, affordable, and high-quality care through video consults and home-based services. We help pet owners triage emergency situations and can serve as a first point of contact for owners to decide if a physical consultation is required. Animal healthcare is made more convenient through medication delivery and home-based services.

Why partner with ZumVet?

ZumVet offers an opportunity for Vets to ensure continuity of care for pets with the practice of veterinary telemedicine in a convenient and effective way.

The responsibility of the Veterinary Practice Manager is to effectively use all available resources to provide the best possible patient care by the clinic and to ensure profitability of the practice.

The veterinary practice manager reports to Management.

Areas of responsibility encompass but not limited to:

1. Veterinary Practice Administration

2. Operational plans

3. Training of staff

4. Ordering and stocking supplies and equipment

5. Staffing

6. Safety and Security

7. Review/evaluation/analysis of the past performance of the practice.

To be successful in this role, you will generally need the following skills and qualities:

1. Organization skills: This position requires a fine balance of administrative and clinic functions to coordinate the programs and resources including human resources.

2. Leadership skills: Veterinary practice managers must be able to motivate employees and deal with issues that may arise so that the vets can focus on helping the health of the animals.

3. Communication and interpersonal skills: Most of a veterinary practice manager’s day is spent working with other people, so verbal and written communication skills and the ability to work effectively with others are key to success.

4. Ability to work and resolve problem independently.

This is a Full time position with 1 weekend shift included

Requirements:

• Polytechnic diploma or higher
• Min 3 years of supervisory experience
• Remuneration will commence with experience.

Email to: [email protected]

Subject: Engagement Manager / Go-to-market Product Manager

Encompass events organization, marketing planning and strategy, product go-to-market planning and strategy and customer engagement.

The Team aims to spearhead the digital transformation of the government. Our team aspires to design and develop software applications that help government agencies to better serve the needs of the people of Singapore.

We are looking for an outgoing individual that is able to cultivate relationships with different stakeholders, drive adoption, and is passionate about running marketing campaigns and events. Be part of a web search & AI team, that is data driven, values excellence, and balances efficiency with effectiveness.

You will be part of an agile team that is working on SearchSG. Powered by machine learning and artificial intelligence, SearchSG is a Search-as-a-Service tech stack developed internally within GovTech that aims to be the de facto search tool within the Singapore Government. The team’s vision is to improve the findability of Government information and services for the general public.

What to expect

● Mainly responsible for managing/engaging government agencies, strategizing & planning, driving adoption, executing marketing campaigns & events, and creating reports.

● Evaluate and pinpoint the sustained competitive advantages of our product offerings amid a swiftly changing marketplace characterized by intense competition, rapid technological advancements, and a dynamic regulatory environment

● Work closely with product managers to develop and mold comprehensive go-to-market strategies for products/programs over multiple years, grounded in essential competitive insights and operational metrics

● Run events, workshops, webinars and build cases for potential opportunities, and generate insightful recommendations regarding strategic possibilities and operational efficiency

● Own the marketing plan to grow the community and develop the business

● Build the brand and awareness of the web search & AI team product

● Craft Electronic Direct Mailers (EDMs) and develop content for email marketing campaign

● Source and develop marketing collaterals (e.g. merchandise, prizes)

● Liaise with stakeholders to gather feedback for the team

● Respond to queries from users and drive conversion

● Work closely with Software Developers, User Interface/User Experience Designers, Data Analyst, Business Analyst, Product Manager, and Quality Engineer.

Requirements

● Experience in digital marketing – email marketing, content marketing, social media marketing, marketing analytics, web search, and AI.

● Experience in planning and executing events

● Experience in developing a marketing strategy & plan

● Proficiency in project management and cross-functional collaboration

● Able to understand technical concepts in product

● Able to contextualize and switch between macro product market strategy to micro product engagement with other government agencies

● Proficient in English (verbal & written)

● Familiar with design tools (e.g. Adobe Photoshop, InDesign and Canva)

● Excellent communication and interpersonal skills

● Excellent time management

● Prior experience in customer engagement, tech market strategy or data analytics is a good to have

● Able to thrive in an uncertain and agile environment

● Able to work independently and collaborate in a team

Preferred

● Minimum of 5 years’ experience in digital marketing and events

● Familiar with leading search tools (e.g. Google Search Console, Ahrefs, Semrush)

● Knowledge in AI/ML

● Creative with an eye for design

● Data and insights driven

● Outgoing personality, proactive, and takes initiative

● An appetite for learning and development

● Resourceful problem solver

Email to: [email protected]

Subject: Project Manager

1. Responsibilities

· Ensure overall success of a project, or a portfolio of projects, by ensuring that projects are delivered on time, within budget, meet business requirements and comply with governance framework, including security and resiliency.

· Manage and monitor project plan, project milestones, risk and change management to ensure delivery of the project on schedule, within scope and budget.

· Plan and manage the scope of the project, its objectives and desired outcomes, and ensure alignment of project to the business outcomes of the Authority.

· Plan and lead the development of the business case/concept paper and funding.

· Plan and lead the overall procurement activities, in particular Tender Specifications compilation, tendering, tender evaluation, recommendation & award.

· Lead the development of the overall project schedule & activities based on the appropriate methodology including identifying dependency, critical path, milestones and deliverables.

· Build comprehensive work plan and ensure all team members are on-board with delegated tasks and activities.

· Conduct regular work group meetings and provide project progress and status reports to stakeholders.

· Perform stakeholder management, including keeping the relevant stakeholders informed of the project status on a timely and regular basis.

· Manage processes and procedures covering issue and risk management.

· Manage the project schedule & lead activities towards the successful closure of the project including Performance Guarantee and Warranty Period

· During project maintenance, lead the application maintenance and support services covering:

ü Contract Management

ü Service Level Management (SLM)

ü Service/Change Request Management (scope, schedule, budget, prioritisation)

ü Problem and Incident Management (tracking, escalation, closure)

ü Audit and Security Services

ü Risk Management

2. What we are looking for

i. General

· CITPM (Certified ICT Project Management Programme) or PMP (Project Management Professional) or COMIT (Certification in Outsourcing Management for IT) or an equivalent certification will be an added advantage.

· Hands-on experience in full project development life cycles.

· Knowledge of Singapore Government procurement and governance processes will be an added advantage.

· Knowledge of design thinking and workshop facilitation will be an added advantage.

ii. Infrastructure specialisation (additional requirements)

· Proven ICT project management experience, preferably in medium to large scale ICT projects in government sector.

· Experience in IT Infra Project Management (Systems, Cloud, Network, Facilities, Data Center).

· Possess a proven and successful track record in delivering complex IT projects/programs.

· Hands-on IT professional with full SLDC lifecycle experience.

· Experience in a project management methodology - Prince2, PMP.

· Good knowledge of ICT infrastructure: Servers. Network, IT Security, end-user computing (EUC), ICT Operation.

iii. Security specialisation (additional requirements)

· Knowledge and experience on Use Cases and threat model development.

· Strong knowledge in Firewall, IPS, WAF, Proxy, API gateways and Network Security Architecture.

· Experience in SIEM, Security Architecture.

· Review and verify security requirements for new initiatives, for delivery of secured systems.

· Strong understanding and experience of Singapore Government security standards and compliance.

· Familiar with Singapore Government data security policies and governance

iv. Change Management specialisation (additional requirements)

· A solid understanding of how people go through a change and the change process.

· Experience and knowledge of change management principles, methodologies and tools.

· Acute business acumen and understanding of organizational issues and challenges.

· Experience with large-scale organizational change efforts

· Change management certification or designation desired.

Email to: [email protected]

Subject: Project Manager

1. Responsibilities

· Ensure overall success of a project, or a portfolio of projects, by ensuring that projects are delivered on time, within budget, meet business requirements and comply with governance framework, including security and resiliency.

· Manage and monitor project plan, project milestones, risk and change management to ensure delivery of the project on schedule, within scope and budget.

· Plan and manage the scope of the project, its objectives and desired outcomes, and ensure alignment of project to the business outcomes of the Authority.

· Plan and lead the development of the business case/concept paper and funding.

· Plan and lead the overall procurement activities, in particular Tender Specifications compilation, tendering, tender evaluation, recommendation & award.

· Lead the development of the overall project schedule & activities based on the appropriate methodology including identifying dependency, critical path, milestones and deliverables.

· Build comprehensive work plan and ensure all team members are on-board with delegated tasks and activities.

· Conduct regular work group meetings and provide project progress and status reports to stakeholders.

· Perform stakeholder management, including keeping the relevant stakeholders informed of the project status on a timely and regular basis.

· Manage processes and procedures covering issue and risk management.

· Manage the project schedule & lead activities towards the successful closure of the project including Performance Guarantee and Warranty Period

· During project maintenance, lead the application maintenance and support services covering:

ü Contract Management

ü Service Level Management (SLM)

ü Service/Change Request Management (scope, schedule, budget, prioritisation)

ü Problem and Incident Management (tracking, escalation, closure)

ü Audit and Security Services

ü Risk Management

2. What we are looking for

i. General

· CITPM (Certified ICT Project Management Programme) or PMP (Project Management Professional) or COMIT (Certification in Outsourcing Management for IT) or an equivalent certification will be an added advantage.

· Hands-on experience in full project development life cycles.

· Knowledge of Singapore Government procurement and governance processes will be an added advantage.

· Knowledge of design thinking and workshop facilitation will be an added advantage.

ii. Infrastructure specialisation (additional requirements)

· Proven ICT project management experience, preferably in medium to large scale ICT projects in government sector.

· Experience in IT Infra Project Management (Systems, Cloud, Network, Facilities, Data Center).

· Possess a proven and successful track record in delivering complex IT projects/programs.

· Hands-on IT professional with full SLDC lifecycle experience.

· Experience in a project management methodology - Prince2, PMP.

· Good knowledge of ICT infrastructure: Servers. Network, IT Security, end-user computing (EUC), ICT Operation.

iii. Security specialisation (additional requirements)

· Knowledge and experience on Use Cases and threat model development.

· Strong knowledge in Firewall, IPS, WAF, Proxy, API gateways and Network Security Architecture.

· Experience in SIEM, Security Architecture.

· Review and verify security requirements for new initiatives, for delivery of secured systems.

· Strong understanding and experience of Singapore Government security standards and compliance.

· Familiar with Singapore Government data security policies and governance

iv. Change Management specialisation (additional requirements)

· A solid understanding of how people go through a change and the change process.

· Experience and knowledge of change management principles, methodologies and tools.

· Acute business acumen and understanding of organizational issues and challenges.

· Experience with large-scale organizational change efforts

· Change management certification or designation desired.

Email to: [email protected]

Subject: Engagement Manager / Go-to-market Product Manager

Encompass events organization, marketing planning and strategy, product go-to-market planning and strategy and customer engagement.

The Team aims to spearhead the digital transformation of the government. Our team aspires to design and develop software applications that help government agencies to better serve the needs of the people of Singapore.

We are looking for an outgoing individual that is able to cultivate relationships with different stakeholders, drive adoption, and is passionate about running marketing campaigns and events. Be part of a web search & AI team, that is data driven, values excellence, and balances efficiency with effectiveness.

You will be part of an agile team that is working on SearchSG. Powered by machine learning and artificial intelligence, SearchSG is a Search-as-a-Service tech stack developed internally within GovTech that aims to be the de facto search tool within the Singapore Government. The team’s vision is to improve the findability of Government information and services for the general public.

What to expect

● Mainly responsible for managing/engaging government agencies, strategizing & planning, driving adoption, executing marketing campaigns & events, and creating reports.

● Evaluate and pinpoint the sustained competitive advantages of our product offerings amid a swiftly changing marketplace characterized by intense competition, rapid technological advancements, and a dynamic regulatory environment

● Work closely with product managers to develop and mold comprehensive go-to-market strategies for products/programs over multiple years, grounded in essential competitive insights and operational metrics

● Run events, workshops, webinars and build cases for potential opportunities, and generate insightful recommendations regarding strategic possibilities and operational efficiency

● Own the marketing plan to grow the community and develop the business

● Build the brand and awareness of the web search & AI team product

● Craft Electronic Direct Mailers (EDMs) and develop content for email marketing campaign

● Source and develop marketing collaterals (e.g. merchandise, prizes)

● Liaise with stakeholders to gather feedback for the team

● Respond to queries from users and drive conversion

● Work closely with Software Developers, User Interface/User Experience Designers, Data Analyst, Business Analyst, Product Manager, and Quality Engineer.

Requirements

● Experience in digital marketing – email marketing, content marketing, social media marketing, marketing analytics, web search, and AI.

● Experience in planning and executing events

● Experience in developing a marketing strategy & plan

● Proficiency in project management and cross-functional collaboration

● Able to understand technical concepts in product

● Able to contextualize and switch between macro product market strategy to micro product engagement with other government agencies

● Proficient in English (verbal & written)

● Familiar with design tools (e.g. Adobe Photoshop, InDesign and Canva)

● Excellent communication and interpersonal skills

● Excellent time management

● Prior experience in customer engagement, tech market strategy or data analytics is a good to have

● Able to thrive in an uncertain and agile environment

● Able to work independently and collaborate in a team

Preferred

● Minimum of 5 years’ experience in digital marketing and events

● Familiar with leading search tools (e.g. Google Search Console, Ahrefs, Semrush)

● Knowledge in AI/ML

● Creative with an eye for design

● Data and insights driven

● Outgoing personality, proactive, and takes initiative

● An appetite for learning and development

● Resourceful problem solver

Email: [email protected]

Subject: Project manager

· Ensure overall success of a project, or a portfolio of projects, by ensuring that projects are delivered on time, within budget, meet business requirements and comply with a governance framework, including security and resiliency.

· Manage and monitor project plan, project milestones, risk and change management to ensure delivery of the project on schedule, within scope and budget.

· Plan and manage the scope of the project, its objectives and desired outcomes, and ensure alignment of project to the business outcomes of the Authority.

· Lead the development of the overall project schedule & activities based on the appropriate methodology including identifying dependency, critical path, milestones, and deliverables.

· Build comprehensive work plan and ensure all team members are on-board with delegated tasks and activities.

· Conduct regular work group meetings and provide project progress and status reports to stakeholders with good presentation skills.

· Perform stakeholder management, including keeping the relevant stakeholders informed of the project status on a timely and regular basis.

· Manage processes and procedures covering issue and risk management.

· Manage the project schedule & lead activities towards the successful closure of the project, including the performance guarantee and Warranty Period

· During project phase, lead the application in covering,

i. Contract Management

ii. Service Level Management (SLA)

iii. Service/Change Request Management (scope, schedule, budget, prioritisation)

iv. Problem and Incident Management (tracking, escalation, closure)

v. Audit and Security Services

vi. Risk Management

What we are looking for

· Tertiary Education in relevant fields is preferred.

· CITPM (Certified ICT Project Management Programme) or PMP (Project Management Professional) or COMIT (Certification in Outsourcing Management for IT) or an equivalent certification will be an added advantage.

· Hands-on experience in full project development life cycles

· Team player with project management and people management skills

· Experience in Hardware or Technical refresh project is an added advantage.

· Analytical, conceptualisation and problem-solving skills.

· Knowledge of Singapore Authority procurement and governance processes will be an added advantage.

· Results and customer oriented

· Good written, verbal communication, presentation, and negotiation skills

· Familiar with Singapore government data security policies and governance Alternative Change Management Skills Set and Experience for Project Manager

· A solid understanding of how people go through a change and the change process

Email to: [email protected]

Subject: Delivery Manager/ Product Manager/ Business Analyst

As Delivery Manager you will manage a Product built on Agile fundamentals and work towards adopting tech best practices and cutting edge tools. You’ll be adept at delivering the product, breaking down barriers for your team and both planning at a higher level and getting into the details to make things happen when needed. You will be core to decisions that build high performing teams, where people are excited about the work they are undertaking.

What to Expect:

● Deliver projects and products using the appropriate agile project management methodology, learning & iterating frequently.

● Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements.

● Brings new products to market by analysing proposed product requirements and product development.

● Introduces and markets new products by developing time-integrated plans with marketing and production.

● Lead the collaborative, dynamic planning process - prioritizing the work that needs to be done against the capacity and capability of the team.

● Facilitating discussion, decision making, and conflict resolution.

● Understand the different technical aspects of the project including the capabilities and limitations of the systems.

● Communicate or share technical insights of a project to internal or external audiences.

● Support the Product Owner, especially on grooming and maintaining the product backlog.

● Define the roadmap and ensure user stories are created for product development in JIRA, Confluence etc.

● Groom the product backlog, prioritise user stories, technical tasks and bug fixes into the sprints.

● Work with the Product Owner, Technical Lead, Business Analysts, User Experience Designers, Engineers in planning the activities required and timeline for each release.

● Responsible to track the application bugs, assess impact and severity of bugs.

● Follow up and support assistance where required for team to resolve any impediments or issues they faced from their daily standup.

● Bridge communication between multiple teams (business and technical). This includes creating documentation or presentations when necessary.

● Measure project development velocity, perform and manage the project risks. Identify and escalate any important risk.

● Continuously gather user feedback, analyze market trends, and identify opportunities for product improvements and new features.

● Assist in government processes, such as procurement, project finance and any other administrative needs in accordance to government policies and documentation requirements

How to Succeed:

● Bachelor's degree or higher in Computer Science/Engineering, Information Technology, Communications or other related disciplines.

● Experience with project budgeting and assets procurement. Delivered complex and large applications in a cross-functional team setup.

● Eager to change and improve workflow and processes. Willing to assist team members. Strong ability in fostering teamwork and collaborations.

● Self-driven and motivated to learn and follow topics related to the projects

● Strong analytical and strategic thinking skills to devise practical solutions to tackle work issues ● Solid understanding of end-to-end agile software development process (Scrum and Kanban).

● Understand the project from the business and technical point of view

● Excellent communication skills. Able to communicate with technical and non-technical users.

Preferred:

● Experience with using, maintaining and customizing software development tools such as Confluence, SharePoint, Jira, etc.

● Experience in ops-tech integration, AI/ ML creation and implementation, SAAS platform management, UI/UX design and research strategy, go-to market strategy for software services preferred

● Understanding of government to government working relationship and familiarity with public service policies

● Proven experience in defining and executing product strategies, roadmaps, and go-to-market plans.

Email to: [email protected]

Subject: Delivery Manager/ Product Manager/ Business Analyst

As Delivery Manager you will manage a Product built on Agile fundamentals and work towards adopting tech best practices and cutting edge tools. You’ll be adept at delivering the product, breaking down barriers for your team and both planning at a higher level and getting into the details to make things happen when needed. You will be core to decisions that build high performing teams, where people are excited about the work they are undertaking.

What to Expect:

● Deliver projects and products using the appropriate agile project management methodology, learning & iterating frequently.

● Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements.

● Brings new products to market by analysing proposed product requirements and product development.

● Introduces and markets new products by developing time-integrated plans with marketing and production.

● Lead the collaborative, dynamic planning process - prioritizing the work that needs to be done against the capacity and capability of the team.

● Facilitating discussion, decision making, and conflict resolution.

● Understand the different technical aspects of the project including the capabilities and limitations of the systems.

● Communicate or share technical insights of a project to internal or external audiences.

● Support the Product Owner, especially on grooming and maintaining the product backlog.

● Define the roadmap and ensure user stories are created for product development in JIRA, Confluence etc.

● Groom the product backlog, prioritise user stories, technical tasks and bug fixes into the sprints.

● Work with the Product Owner, Technical Lead, Business Analysts, User Experience Designers, Engineers in planning the activities required and timeline for each release.

● Responsible to track the application bugs, assess impact and severity of bugs.

● Follow up and support assistance where required for team to resolve any impediments or issues they faced from their daily standup.

● Bridge communication between multiple teams (business and technical). This includes creating documentation or presentations when necessary.

● Measure project development velocity, perform and manage the project risks. Identify and escalate any important risk.

● Continuously gather user feedback, analyze market trends, and identify opportunities for product improvements and new features.

● Assist in government processes, such as procurement, project finance and any other administrative needs in accordance to government policies and documentation requirements

How to Succeed:

● Bachelor's degree or higher in Computer Science/Engineering, Information Technology, Communications or other related disciplines.

● Experience with project budgeting and assets procurement. Delivered complex and large applications in a cross-functional team setup.

● Eager to change and improve workflow and processes. Willing to assist team members. Strong ability in fostering teamwork and collaborations.

● Self-driven and motivated to learn and follow topics related to the projects

● Strong analytical and strategic thinking skills to devise practical solutions to tackle work issues ● Solid understanding of end-to-end agile software development process (Scrum and Kanban).

● Understand the project from the business and technical point of view

● Excellent communication skills. Able to communicate with technical and non-technical users.

Preferred:

● Experience with using, maintaining and customizing software development tools such as Confluence, SharePoint, Jira, etc.

● Experience in ops-tech integration, AI/ ML creation and implementation, SAAS platform management, UI/UX design and research strategy, go-to market strategy for software services preferred

● Understanding of government to government working relationship and familiarity with public service policies

● Proven experience in defining and executing product strategies, roadmaps, and go-to-market plans.

Email to: [email protected]

Subject: Project Manager

1. Responsibilities

· Ensure overall success of a project, or a portfolio of projects, by ensuring that projects are delivered on time, within budget, meet business requirements and comply with governance framework, including security and resiliency.

· Manage and monitor project plan, project milestones, risk and change management to ensure delivery of the project on schedule, within scope and budget.

· Plan and manage the scope of the project, its objectives and desired outcomes, and ensure alignment of project to the business outcomes of the Authority.

· Plan and lead the development of the business case/concept paper and funding.

· Plan and lead the overall procurement activities, in particular Tender Specifications compilation, tendering, tender evaluation, recommendation & award.

· Lead the development of the overall project schedule & activities based on the appropriate methodology including identifying dependency, critical path, milestones and deliverables.

· Build comprehensive work plan and ensure all team members are on-board with delegated tasks and activities.

· Conduct regular work group meetings and provide project progress and status reports to stakeholders.

· Perform stakeholder management, including keeping the relevant stakeholders informed of the project status on a timely and regular basis.

· Manage processes and procedures covering issue and risk management.

· Manage the project schedule & lead activities towards the successful closure of the project including Performance Guarantee and Warranty Period

· During project maintenance, lead the application maintenance and support services covering:

ü Contract Management

ü Service Level Management (SLM)

ü Service/Change Request Management (scope, schedule, budget, prioritisation)

ü Problem and Incident Management (tracking, escalation, closure)

ü Audit and Security Services

ü Risk Management

2. What we are looking for

i. General

· CITPM (Certified ICT Project Management Programme) or PMP (Project Management Professional) or COMIT (Certification in Outsourcing Management for IT) or an equivalent certification will be an added advantage.

· Hands-on experience in full project development life cycles.

· Knowledge of Singapore Government procurement and governance processes will be an added advantage.

· Knowledge of design thinking and workshop facilitation will be an added advantage.

ii. Infrastructure specialisation (additional requirements)

· Proven ICT project management experience, preferably in medium to large scale ICT projects in government sector.

· Experience in IT Infra Project Management (Systems, Cloud, Network, Facilities, Data Center).

· Possess a proven and successful track record in delivering complex IT projects/programs.

· Hands-on IT professional with full SLDC lifecycle experience.

· Experience in a project management methodology - Prince2, PMP.

· Good knowledge of ICT infrastructure: Servers. Network, IT Security, end-user computing (EUC), ICT Operation.

iii. Security specialisation (additional requirements)

· Knowledge and experience on Use Cases and threat model development.

· Strong knowledge in Firewall, IPS, WAF, Proxy, API gateways and Network Security Architecture.

· Experience in SIEM, Security Architecture.

· Review and verify security requirements for new initiatives, for delivery of secured systems.

· Strong understanding and experience of Singapore Government security standards and compliance.

· Familiar with Singapore Government data security policies and governance

iv. Change Management specialisation (additional requirements)

· A solid understanding of how people go through a change and the change process.

· Experience and knowledge of change management principles, methodologies and tools.

· Acute business acumen and understanding of organizational issues and challenges.

· Experience with large-scale organizational change efforts

· Change management certification or designation desired.

Email to: [email protected]

Subject: Engagement Manager / Go-to-market Product Manager

Encompass events organization, marketing planning and strategy, product go-to-market planning and strategy and customer engagement.

The Team aims to spearhead the digital transformation of the government. Our team aspires to design and develop software applications that help government agencies to better serve the needs of the people of Singapore.

We are looking for an outgoing individual that is able to cultivate relationships with different stakeholders, drive adoption, and is passionate about running marketing campaigns and events. Be part of a web search & AI team, that is data driven, values excellence, and balances efficiency with effectiveness.

You will be part of an agile team that is working on SearchSG. Powered by machine learning and artificial intelligence, SearchSG is a Search-as-a-Service tech stack developed internally within GovTech that aims to be the de facto search tool within the Singapore Government. The team’s vision is to improve the findability of Government information and services for the general public.

What to expect

● Mainly responsible for managing/engaging government agencies, strategizing & planning, driving adoption, executing marketing campaigns & events, and creating reports.

● Evaluate and pinpoint the sustained competitive advantages of our product offerings amid a swiftly changing marketplace characterized by intense competition, rapid technological advancements, and a dynamic regulatory environment

● Work closely with product managers to develop and mold comprehensive go-to-market strategies for products/programs over multiple years, grounded in essential competitive insights and operational metrics

● Run events, workshops, webinars and build cases for potential opportunities, and generate insightful recommendations regarding strategic possibilities and operational efficiency

● Own the marketing plan to grow the community and develop the business

● Build the brand and awareness of the web search & AI team product

● Craft Electronic Direct Mailers (EDMs) and develop content for email marketing campaign

● Source and develop marketing collaterals (e.g. merchandise, prizes)

● Liaise with stakeholders to gather feedback for the team

● Respond to queries from users and drive conversion

● Work closely with Software Developers, User Interface/User Experience Designers, Data Analyst, Business Analyst, Product Manager, and Quality Engineer.

Requirements

● Experience in digital marketing – email marketing, content marketing, social media marketing, marketing analytics, web search, and AI.

● Experience in planning and executing events

● Experience in developing a marketing strategy & plan

● Proficiency in project management and cross-functional collaboration

● Able to understand technical concepts in product

● Able to contextualize and switch between macro product market strategy to micro product engagement with other government agencies

● Proficient in English (verbal & written)

● Familiar with design tools (e.g. Adobe Photoshop, InDesign and Canva)

● Excellent communication and interpersonal skills

● Excellent time management

● Prior experience in customer engagement, tech market strategy or data analytics is a good to have

● Able to thrive in an uncertain and agile environment

● Able to work independently and collaborate in a team

Preferred

● Minimum of 5 years’ experience in digital marketing and events

● Familiar with leading search tools (e.g. Google Search Console, Ahrefs, Semrush)

● Knowledge in AI/ML

● Creative with an eye for design

● Data and insights driven

● Outgoing personality, proactive, and takes initiative

● An appetite for learning and development

● Resourceful problem solver

Email to: [email protected]

Subject: Delivery Manager/ Product Manager/ Business Analyst

As Delivery Manager you will manage a Product built on Agile fundamentals and work towards adopting tech best practices and cutting edge tools. You’ll be adept at delivering the product, breaking down barriers for your team and both planning at a higher level and getting into the details to make things happen when needed. You will be core to decisions that build high performing teams, where people are excited about the work they are undertaking.

What to Expect:

● Deliver projects and products using the appropriate agile project management methodology, learning & iterating frequently.

● Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements.

● Brings new products to market by analysing proposed product requirements and product development.

● Introduces and markets new products by developing time-integrated plans with marketing and production.

● Lead the collaborative, dynamic planning process - prioritizing the work that needs to be done against the capacity and capability of the team.

● Facilitating discussion, decision making, and conflict resolution.

● Understand the different technical aspects of the project including the capabilities and limitations of the systems.

● Communicate or share technical insights of a project to internal or external audiences.

● Support the Product Owner, especially on grooming and maintaining the product backlog.

● Define the roadmap and ensure user stories are created for product development in JIRA, Confluence etc.

● Groom the product backlog, prioritise user stories, technical tasks and bug fixes into the sprints.

● Work with the Product Owner, Technical Lead, Business Analysts, User Experience Designers, Engineers in planning the activities required and timeline for each release.

● Responsible to track the application bugs, assess impact and severity of bugs.

● Follow up and support assistance where required for team to resolve any impediments or issues they faced from their daily standup.

● Bridge communication between multiple teams (business and technical). This includes creating documentation or presentations when necessary.

● Measure project development velocity, perform and manage the project risks. Identify and escalate any important risk.

● Continuously gather user feedback, analyze market trends, and identify opportunities for product improvements and new features.

● Assist in government processes, such as procurement, project finance and any other administrative needs in accordance to government policies and documentation requirements

How to Succeed:

● Bachelor's degree or higher in Computer Science/Engineering, Information Technology, Communications or other related disciplines.

● Experience with project budgeting and assets procurement. Delivered complex and large applications in a cross-functional team setup.

● Eager to change and improve workflow and processes. Willing to assist team members. Strong ability in fostering teamwork and collaborations.

● Self-driven and motivated to learn and follow topics related to the projects

● Strong analytical and strategic thinking skills to devise practical solutions to tackle work issues ● Solid understanding of end-to-end agile software development process (Scrum and Kanban).

● Understand the project from the business and technical point of view

● Excellent communication skills. Able to communicate with technical and non-technical users.

Preferred:

● Experience with using, maintaining and customizing software development tools such as Confluence, SharePoint, Jira, etc.

● Experience in ops-tech integration, AI/ ML creation and implementation, SAAS platform management, UI/UX design and research strategy, go-to market strategy for software services preferred

● Understanding of government to government working relationship and familiarity with public service policies

● Proven experience in defining and executing product strategies, roadmaps, and go-to-market plans.

Email to: [email protected]

Subject: Delivery Manager/ Product Manager/ Business Analyst

As Delivery Manager you will manage a Product built on Agile fundamentals and work towards adopting tech best practices and cutting-edge tools. You’ll be adept at delivering the product, breaking down barriers for your team and both planning at a higher level and getting into the details to make things happen when needed. You will be core to decisions that build high performing teams, where people are excited about the work they are undertaking.

What to Expect:

● Deliver projects and products using the appropriate agile project management methodology, learning & iterating frequently.

● Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements.

● Brings new products to market by analysing proposed product requirements and product development.

● Introduces and markets new products by developing time-integrated plans with marketing and production.

● Lead the collaborative, dynamic planning process - prioritizing the work that needs to be done against the capacity and capability of the team.

● Facilitating discussion, decision making, and conflict resolution.

● Understand the different technical aspects of the project including the capabilities and limitations of the systems.

● Communicate or share technical insights of a project to internal or external audiences.

● Support the Product Owner, especially on grooming and maintaining the product backlog.

● Define the roadmap and ensure user stories are created for product development in JIRA, Confluence etc.

● Groom the product backlog, prioritise user stories, technical tasks and bug fixes into the sprints.

● Work with the Product Owner, Technical Lead, Business Analysts, User Experience Designers, Engineers in planning the activities required and timeline for each release.

● Responsible to track the application bugs, assess impact and severity of bugs.

● Follow up and support assistance where required for team to resolve any impediments or issues they faced from their daily standup.

● Bridge communication between multiple teams (business and technical). This includes creating documentation or presentations when necessary.

● Measure project development velocity, perform and manage the project risks. Identify and escalate any important risk.

● Continuously gather user feedback, analyze market trends, and identify opportunities for product improvements and new features.

● Assist in government processes, such as procurement, project finance and any other administrative needs in accordance to government policies and documentation requirements

How to Succeed:

● Bachelor's degree or higher in Computer Science/Engineering, Information Technology, Communications or other related disciplines.

● Experience with project budgeting and assets procurement. Delivered complex and large applications in a cross-functional team setup.

● Eager to change and improve workflow and processes. Willing to assist team members. Strong ability in fostering teamwork and collaborations.

● Self-driven and motivated to learn and follow topics related to the projects

● Strong analytical and strategic thinking skills to devise practical solutions to tackle work issues ● Solid understanding of end-to-end agile software development process (Scrum and Kanban).

● Understand the project from the business and technical point of view

● Excellent communication skills. Able to communicate with technical and non-technical users.

Preferred:

● Experience with using, maintaining and customizing software development tools such as Confluence, SharePoint, Jira, etc.

● Experience in ops-tech integration, AI/ ML creation and implementation, SAAS platform management, UI/UX design and research strategy, go-to market strategy for software services preferred

● Understanding of government to government working relationship and familiarity with public service policies

● Proven experience in defining and executing product strategies, roadmaps, and go-to-market plans.