Job Responsibilities:

• Develop and implement comprehensive content strategies across various channels, aligned with brand goals and target audiences.
• Oversee the production of high-quality, engaging content that resonates with the target audience and positions the brand as a thought leader.
• Optimize content for SEO, social media, and user engagement.
• Lead and manage a team of content creators, ensuring adherence to deadlines and brand standards.
• Maintain editorial quality, ensuring consistency and accuracy of content.
• Educate team members on effective storytelling and content integration.
• Stay updated on industry trends and leverage tools like Radarly and Google to identify opportunities.

Job Requirements:

• Minimum 10 years of experience in marketing communications.
• Bachelor's degree in Marketing, Media Communications, or a related field.

· Responsible for managing the overall reduction of student attrition at GIIS Singapore and other locations in Singapore.

· All Global Care Officers (GCOs) in Singapore will report to this role.

· Lead the realignment of the GCO team to proactively engage with parents and students, addressing concerns and resolving issues.

· Manage the timely resolution of incoming complaints through Zendesk, myGIIS, phone calls, and other channels, ensuring adherence to targeted response times.

· Analyze withdrawal applications to identify reasons for student withdrawals and implement strategies to retain students.

· Collaborate with Country Leadership, Heads of Schools, Senior Academicians, and Geo Department Heads to address endemic issues and reduce root causes of dissatisfaction and withdrawals.

· Evaluate academic performance and customer satisfaction data to recommend improvements in academics, operations, and customer service.

· Optimize the complaint management system to reduce turnaround times (TAT) and efficiently resolve issues.

· Shall be responsible for hiring and on-boarding GCOs for customer service that are voice, IT and email support for customer interface

· Responsible for training and development of team

· Will lead a full customer relationship structure of supervisors and GCOs reporting to them

· Responsible for input and output parameters like number of GCOs active, calls and tickets handled, output of GCOs

· Responsible for day to day and running and management of customer relationship centre – centralized and decentralized

· Responsible for logistics and management of customer relationship centre

· Will report functionally to Country Director.

· Will part of Geo Leadership Team and sit in TMM.

§ Leads the recruitment, selection, orientation, and training in the GCO team

§ Builds and manages high performing teams within the geography by providing leadership, role clarity, training and career development

· Minimum 10 years of experience in the BPO or Customer Service sector.

· Experience in the service industry is essential; exposure to the education sector would be an advantage.

· Proven track record of managing large teams, including sub-leads, with around 100 customer service agents.

· Prior experience with reputable organizations or BPO companies is preferred.

· Demonstrated expertise in managing large-scale sales or customer service operations.

· Strong analytical skills with a focus on problem-solving and process optimization

Working Days: 5.5 days

• On-site

We are looking for someone who is excited by challenges and enjoys chasing and negotiating hard deals!

As a market solution lead, you will be involved in developing and executing sales packages aimed at developing new businesses and reinforcing the presence of the Chinese Media Group (CMG) products in the current and new regional markets. You will work closely with the Editorial team, as well as the community engagement, content licensing, regional partnership and Branding and Marketing teams to promote and sell integrated media solutions across the various CMG platforms, ranging from print, digital, young audience, radio to out-of-home media, to businesses. This includes drafting of sales proposals and preparation of client presentations.

Also, you are expected to grow and exceed personal sales targets as an individual, and be part of a bigger team to drive revenue as a whole. You will also be required to carry out markets, competitors and clients intelligence gathering.


Requirements:

· A Degree in Business or relevant field; 8-10 years of sales experience in the media industry would be advantageous

· Effectively bilingual in English and Mandarin as this role supports Chinese content

· Ability to conceptualise, strategise, present and execute creative ideas

· Both a strong team player and individual contributor; outgoing, resourceful and self-motivated

· Excellent interpersonal and presentation skills

· Able to work in a dynamic and fast paced environment

Location: Raffles Place

6 Months/1 Year Contract + Completion Bonus

Monday - Friday, 9AM - 6PM

Job Scope:

• Leave administration
• Staff referral programme
• Spot Award management
• Data Quality Monitoring
• Long Service award administration such as preparing list of LSA recipients
• Daily card transmission and staff card printing
• Responding to ex-employees Reference Check and collate new hires’ reference checks
• Adhoc tasks and reporting

Requirements for Ideal Candidate:

• Degree in Business/HR Related
• Good working ethics and can-do attitude
• Applicants with Administrative experience will be considered
• Immediate availability preferred

Attention to: Hailey Yang

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

Your Impact

You will play a huge role in assisting the development of Globibos market presence from the ground up by driving new businesses & building a pool of clientele. You shall focus your attention on extending our sales outreach with regards to our services (translation, interpretation & training) to new organizations, industries & segments.

Job Description & Requirements

(A) Lead Management (30%)

• Researching organizations and industry players to identify new leads and potential new markets
• Identifying the needs of other companies and their key stakeholders/ decision-makers
• Contacting potential clients via email & cold calls with customized value offerings to establish rapport and set up meetings
• Attending conferences, meetings, and Industry events
• Horizontal Sales outreach to new contacts from existing clients
• Consistent outreach & building relationships with VIP clients

(B) Opportunity Management & Conversion (30%)

• Meeting potential clients with exciting Proposals & industry updates
• Contacting clients to inform them about new developments in the companys products
• Preparing quotations & negotiating effectively
• Review technical requirements & determine feasibility / pricing
• Supporting customers with project information
• Establishing long-term support contracts through umbrella agreements for all services

(C) Service & Delivery (30%)

• Plan event resources and coordinate preparation
• Communicate internally & externally for event planning
• Supervisor onsite delivery of event logistics
• Collaborate with our technical & subject experts across services, work in tandem with a supportive operations team

P.S. If you figured out that 10% is missing, you are pre-qualfied

Reporting Line: Director Sales or Operation

**MUST be an Singaporean citizenship / PR Holder

**Able to work from office [Location: Globibo 114 Lavender Street #06-63, CT Hub 2 (Lobby 3) Singapore 338729]

Required Candidate profile

• Bachelor's Degree or above in Marketing/ Business Management, or a related field
• 4-6 years of experience in corporate sales (B2B) or project management
• Great communication skills, Fluent English required (written and speaking) to communicate with global clients
• Ability to identify and address the specific needs of each individual customer
• Highly motivated & Independent Individual with an eye for detail & analytical skills
• Prior experience in communicating with senior managers
• Result- orientation; high focus on driving (business) results and KPIs
• Self-motivated individual work enjoys working independently
• Passionate about language learning or event technology services

Perks and Benefits

• Salary Range: SGD 3,500 - SGD 4,500
• Group Incentive Scheme
• Solid Induction Programme with a personal mentor
• Best functional training program in the industry
• Personal Development Plan with weekly coaching and external training
• Flexible time and place working options
• Exposure to the leadership development program your Career Path
• Opportunity to reach out & develop relationships with industry partners, stakeholders; bring about Globibo's brand image & presence to the industry
• Play a pivotal role in leading business development & sales for a relatively new market
• Collaborate with our technical subject-matter experts across services, work in tandem with other operational teams/members

Please find some basic information about our world-class Career Development Program:

Globibo Career Path: http://www.slideshare.net/globibo/globibo-career-path

Globibo Career Development: http://www.slideshare.net/globibo/career-at-globibo-overview

More Career information under: https://globibo.com/careers/

We are seeking an experienced Technical Project Manager to join our dynamic team. The Technical Project Manager will be responsible for managing multiple technical projects, ensuring they are delivered on time, within scope, and within budget.

The ideal candidate will have excellent leadership, communication, and problem-solving skills, with a strong understanding of project management principles and methodologies.

The candidate will be responsible for coordinating project activities, scheduling meetings, and ensuring that deadlines are met in a timely manner. The ideal candidate will have excellent communication skills and be comfortable interacting with team members and stakeholders at all levels.

Make an Impact by:

Project Planning and Management:

• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Develop full-scale project plans and associated communications documents.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Liaise with project stakeholders on an ongoing basis to manage expectations.
• Coordinate project activities, resources, equipment, and information.
• Create and maintain comprehensive project documentation, plans, and reports.
• Organize and schedule meetings and appointments for project team members and stakeholders.
• Track project progress and ensure that milestones are met on time.

Project Execution:

• Execute the project according to the project plan.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Determine the frequency and content of status reports from the project team, analyse results, and troubleshoot problem areas.

Team Management:

• Coach, mentor, motivate, and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
• Act as a point of contact and communicate project status to all participants.
• Facilitate communication within the project team and between the team and stakeholders.
• Coordinate with vendors and suppliers as needed.

Risk Management:

• Identify and manage project risks and issues.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Monitor and report on project progress, problems, and solutions.

Quality Management:

• Ensure that all deliverables are up to the highest quality standards.
• Conduct project reviews and create recommendations to improve project management processes.
• Perform quality assurance checks on project documentation.

Resource Management:

• Manage project resource availability and allocation.
• Plan and schedule project timelines and milestones using appropriate tools.

Skills for Success:

• Bachelor’s degree in Computer Science, Engineering, Project Management, or a related technical field
• 3-5 years of experience in technical project management in Networking, with a strong preference for candidates with knowledge of SDH and GPON
• Project Management Professional (PMP) certification is a plus.
• Proven working experience as a Technical Project Manager in the Information Technology sector.
• Experience in managing projects related to telecommunication, cybersecurity, AI/ML, or IoT.
• Good to have solid technical background, with understanding or hands-on experience in telecommunication, software development and web technologies.
• Experience with Agile or Scrum methodologies.
• Familiarity with industry-specific project coordination tools and software.
• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• Strong working knowledge of Microsoft Office and project management tools.
• Proficiency in project management software tools.

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Responsibilities

As part of the Singapore Book Publishers Association (SBPA) reporting directly to the Manager/HOD, this individual is required to work with various stakeholders consisting of the Executive Committee of SBPA, Government agencies to oversee grant management and disbursements to support the various SBPA programmes.

Grant Management – To prepare and seek approval for grant claim submissions, monitor and report grant utilization and disbursement status, oversee ad-hoc grant audits and queries.

Programme Management – To oversee all grant matters and policies pertaining to specific programme types. This includes evaluating funding applications, managing grant appeals, as well as budgeting and disbursement for the programme types.

Stakeholders’ Engagement – To manage internal and external stakeholders to best support the day-to-day functions of SBPA.

Digitalise & Streamline Processes – To leverage on technology to develop, manage and review processes and control points to ensure effective and efficient administration of grant & operational matters.

Grant Performance Reporting – To conduct data analysis to draw insights on the financial position of SBPA, as well as the grant allocated, utilization & disbursement status for each programme type.

Ad-hoc Assignments - Mentor and supervise staff as assigned, undertake any special project as assigned by Reporting Officer.

Requirements
• Diploma/Degree in Accountancy/ Finance/ Business/ Arts and other quantitative fields.
• Fresh graduates are welcome.
• Meticulous and numerically inclined.
• Strong critical thinking, problem-solving and project management skills.
• Good written and verbal communication skills.
• Good interpersonal skills and able to engage and communicate with internal and external stakeholders.
• Highly adaptable, able to work independently and multi-task in a dynamic environment as well as function as a team player.
• Proficient in the use of Microsoft Word, Excel, and PowerPoint.

Salary range: SGD 114k - 164k per annum + RSUs

A bit about the role:

We are seeking a capable and enthusiastic Financial Risk Manager to join our team in Singapore. The successful candidate will be responsible for providing support and second line risk management advice and oversight to the entities and countries in Asia.

Working Hours :

44 Hrs/Week

Scope of services :

1. Claims Submission and Processing
2. Disbursement Memo Preparation and Verification
3. Claims Documentation and Monthly Report
4. Other Duties

Requirements

• Minimum two (2) years experience in Admin and Finacial experience in large projects.
• Atleast a degree in business or equivalent
• The personnel will be responsible for the administration of the claims submision.

Working Hours: 44hrs/week

Requirements:

• Local Diploma degree
• 10 years experience working in libraries of similar capacity.
• A Certificate in Library and Information Management is preferred.

Roles:

• The day-to-day operations and administration of the Library is efficient, and all systems, resources and equipment are well maintained.
• The personnels have the requisite knowledge, skills and qualifications to perform the services at all times.

Job Description

-Manage day to day operations and ensure smooth running of Tree Art campus.

-Proactively engage customers and build good rapport through understanding of students and their progress development.

-Engage in effective sales pitch through familiarising with Tree Art curriculum and programme.

-Support management in planning and executing strategies to increase sales.

-Plan, organise and communicate to customers on the various programme and campus events.

-Serve as customer’s main point of contact and manage communication platforms.

-Responsible for customer enquiries, student enrolment and post-sales services.

-Coordinate class schedule and arrange for replacement teachers when necessary.

-Monitor student attendance and follow up to arrange for makeup lesson.

-Perform administrative duties including maintaining ERP, student records and tracking withdrawals.

-Share expertise and provide guidance to direct report.

-Motivate and work as a team in the achievement of service excellence and centre targets.

-Liaise with landlord on updates.

-Perform any other duties and responsibilities as assigned by the Operations Director.

Qualification:

-Minimum Diploma in Business, Marketing, or a related field.

-Sales experience in industries such as beauty, cosmetics, or retail services is highly desirable. -Fresh graduates with a strong sales acumen are welcome to apply.

-At least 1 year of relevant experience in sales, hospitality, marketing, or education. -Proficient in Microsoft Office (Excel, Word, PowerPoint).

-Excellent communication and interpersonal skills.

-Meticulous, organized, and able to multitask. -Prior experience working with children is an added advantage.

Working Hours (43 hours per work week):

-Mon : off

-Tuesday - Friday : 1.30pm - 7.30pm

-Saturday and Sunday: 9.00am - 7.30pm

Principal Duties and Responsibilities

• Formulate and recommend policies, objectives and long-range plans to ensure the most effective operation of field sales activities. Disseminate and ensure compliance with approved policies, objectives and plans.
• Prepare annual/quarterly budgets and assist Marketing Department in preparation of key marketing strategies, sales forecasts by product and district. Supervise the development of sales estimates, review and approve forecasts.
• Plan, control and direct activities of the field operations to obtain maximum sales volume and required Company standards of quality, service and cleanliness and to develop maximum sales potential and profitability from operators.
• Oversee store repairs and maintenance program to ensure provision for efficient and effective preventive and breakdown maintenance in minimizing disruption to restaurant operations.
• Oversee the Quality Control upgrading of all food and related products in the Operations Department and also produce and process research and development programs.
• Report on operating results, comparing actual performance with budget and established ‘objectives’. Recommend and implement corrective profit action as required.
• Participate in and, where appropriate, initiate investigation and planning associated with market development (new restaurant built, image enhancement, relocation), restaurant design/layout and equipment evaluation.
• Ensure that all customer communications are promptly and accurately handled and that appropriate and timely actions on customer service problems are taken.
• Liaise with and ensure that all service functional areas provide required support to restaurant operations in achievement of the Department’s objectives (Marketing, Finance, Human Resources, Supply Chain, Shop Development, Training, and Quality Control).
• Plan and direct changes in staffing and reporting relationships in conjunction with Human Resources Department. Lead, motivate and develop current operations workforce in order to achieve the Department’s objectives. Ensure that all personnel fully understand their accountabilities and that they have the authority and expertise to achieve them.
• Perform any other duties from time to time as assigned by your superior.
• Minimum 6 years related work experiences
• Preferred Degree or Diploma in Business Management or equivalent

Other Requirements/ qualities such as personality traits or skills required for the job

• Strong in leadership and management skills
• Active team player & strong communication skills
• Able to work independently with minimum supervision
• Resourceful, with excellent analytical skills
• Computer Literate
• Knowledge of Japanese Language will be an added advantage for liaising with Japanese counterpart

Responsibilities:

· Modeling, Projections / Forecasting, Business Analysis & Business Intelligence, Investor relations

· Consolidation of quarterly accounts - Prepare consolidated accounts for management or stakeholders

· Audit and tax compliance - Work with auditors and tax agents and ensure compliance

· Compliance to rules and regulations - Ensure regulatory requirements is met for the entire group

· Workflow management - Review and redesign internal processes within the team due to organization changes

· Data collection and compliance - Required by Management, consolidate data from yvarious sources for management

· Chargebacks resolutions – Review chargebacks, pre-empt chargebacks and report to authorities for fraud scams

· Balance sheet optimization: recommend and implement best practices for optimizing the company's balance sheet including FX hedging, interest rate hedging, cash management etc.

· Review and monitor the Group’s financial performance against budget.

· Prepare / Review Group Management reports and budgets and provide financial analysis to Management/Board.

· Review of quarterly GST Returns and annual tax filing for the Group.

· Prepare annual audited financial statements.

· Oversee the training and development of the Finance team to ensure each level of staff able to perform their tasks at an optimal level.

· Liaise with external auditors for yearly audit and issuance of financial statements; bankers and tax consultants when required.

· Review contractual documents and liaise with lawyers as and when required.

· Support management in business review, analysis, monitoring and business feedback in local markets, competitive forces and niches

· Cash flow control and forecasting

· To develop Finance Polices and procedures.

· To oversee the Finance Operations and provide financial planning and analysis to the Management. To assist the Management in any adhoc projects.

Requirements:

• Education – Degree in Finance/Accounting/Business Administration
• Experience – 5 years of experience in similar role
• Supervisory – Yes
• Computing – Advanced MS Office, spreadsheets, accounting software
• Establishing and Maintaining Interpersonal Relationships — Developing and maintaining constructive and cooperative working relationships
• Principles of Accounting — Knowledge of accounting principles and practices.

Responsibilities:

· Modeling, Projections / Forecasting, Business Analysis & Business Intelligence, Investor relations

· Consolidation of quarterly accounts - Prepare consolidated accounts for management or stakeholders

· Audit and tax compliance - Work with auditors and tax agents and ensure compliance

· Compliance to rules and regulations - Ensure regulatory requirements is met for the entire group

· Workflow management - Review and redesign internal processes within the team due to organization changes

· Data collection and compliance - Required by Management, consolidate data from yvarious sources for management

· Chargebacks resolutions – Review chargebacks, pre-empt chargebacks and report to authorities for fraud scams

· Balance sheet optimization: recommend and implement best practices for optimizing the company's balance sheet including FX hedging, interest rate hedging, cash management etc.

· Review and monitor the Group’s financial performance against budget.

· Prepare / Review Group Management reports and budgets and provide financial analysis to Management/Board.

· Review of quarterly GST Returns and annual tax filing for the Group.

· Prepare annual audited financial statements.

· Oversee the training and development of the Finance team to ensure each level of staff able to perform their tasks at an optimal level.

· Liaise with external auditors for yearly audit and issuance of financial statements; bankers and tax consultants when required.

· Review contractual documents and liaise with lawyers as and when required.

· Support management in business review, analysis, monitoring and business feedback in local markets, competitive forces and niches

· Cash flow control and forecasting

· To develop Finance Polices and procedures.

· To oversee the Finance Operations and provide financial planning and analysis to the Management. To assist the Management in any adhoc projects.

Requirements:

• Education – Diploma in Finance/Accounting/Business Administration
• Experience – 5 years of experience in similar role
• Supervisory – Yes
• Computing – Advanced MS Office, spreadsheets, accounting software
• Establishing and Maintaining Interpersonal Relationships — Developing and maintaining constructive and cooperative working relationships
• Principles of Accounting — Knowledge of accounting principles and practices.

Your role as a Department Manager is to put the customer & colleagues at the center of everything you do. You need to ensure the highest possible level of customer service and ensure that the visual merchandising is executed according to our guidelines. You maximize the sales opportunities and the profitability of your store by leading with clear actions, as well as follow up on the results. You ensure you have a great team and support their development, trainings, performance and talent pipeline. Our business is your business, so when you grow, we grow.​
 

Key Responsibilities​

• You lead with a vision to secure the best experience for all our colleagues and customers. ​
• You analyse and follow up on Sales & Profit KPI's for your department. ​

• You support recruitment and ensures growth of team​

• You evaluate your team’s performance, provide regular feedback, and support succession through their development and training. ​

• You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers safety. 

Responsible for business development through corporate tie-ups. The position would be required to identify key corporates and right contact points within that corporate. The executive would be responsible for the execution of the whole programme to ensure new admissions, continuity of the communication with the corporate and relevancy of the tie-up.

Some of the specific responsibilities include:

• Exceeding the admission goal of the school
• Being highly responsive and pro-active in all customer facing tasks
• Making sure that all potential customers are delighted with their experience of GIIS regardless of whether they choose GIIS or not
• Elegantly managing relationship with the corporates
• Organise all aspects of the Corporate programme- Developing list of corporate, sharing relevant communications, developing platforms to keep the engagement on
• Willing to travel nationally and internationally as required
• Any other ad hoc responsibility assigned by the reporting manager.
• Identify and targets the leads through Scholarship program
• Follow up with all leads which come in on GSF page.
• Answer all parent queries on scholarships via all our communication channels
• Co- ordinate with prospects via mails and calls to fill in details on the scholarship form.
• Ensure all documents are uploaded by them correctly and as per our scholarship eligibility criteria.
• The individual needs to have some understanding checking an ITR document and past school grade sheets for its authenticity or coordinate with accounts team for the same.
• Create a file for each case and share it with the respective departments for their timely approval.
• Send out offer letters and get the deeds signed
• Move all these scholarship cases final enrolments via one-on-one counselling
• Co- ordinate GCS (only Singapore entries) with the India team until student pass is done and IPA is received
• Maintain all scholarship data and generate MIS reports

Working Days: 5.5 days per week

Location: Onsite

· 21 days Annual Leaves per year

· 5 days Emergency leaves per year

· Child Subsidy Scheme: Employee discount – tuition & transport fee for kids studying in GIIS or any of its entities (based on school policy)

· Transport Facility provided across Singapore

Job Description

• Take ownership of product development lifecycle to ensure timely delivery of products from strategic planning to tactical activities.
• Facilitate product improvement by analysing opportunities to support product positioning and customer demand, to guide product development from concept to launch.
• Evaluate product functionalities and performance, develop and execute strategies to enhance customer experience throughout the e-commerce journey.
• Monitor sales performance and track key metrics, analysing data to identify areas for improvement and implement necessary changes.
• Facilitate and foster cross-team collaboration across business stakeholders, including marketing, supply chain, and customer support to ensure seamless integration across all functions.
• Utilize customer data analysis to identify patterns, preferences, and pain points and make data-driven decisions.
• Manage customer accounts and provide support, addressing issues or concerns to maintain high customer satisfaction with the customer service team.
• Develop and implement strategies to reduce costs, improve operational efficiency, and streamline processes.
• Research and analyse industry trends, technologies, and best practices in eCommerce operations, generating ideas and implementing relevant strategies to grow market share, improve customer experience and increase revenue and profitability.

Essential skills and qualifications:

• Bachelor's degree in Information Technology, or a related field.
• Minimum of 3 years work experience as a digital product manager.
• Excellent organizational and communication skills.
• Ability to work collaboratively and effectively with cross-functional teams.
• Proficiency in customer data analysis and business intelligence tools.
• Proficient in Mandarin and English.

Responsibilities:

• Collate, consolidate and analyze business performance and financial data (from Group companies) to prepare various reports and PowerPoint for Management.
• Responsible for monthly/quarterly/full year forecast and annual budget and take initiative to execute the plan and monitor/analyze the reports which consolidate from Group companies.
• Conduct internal and external reviews to identify and report strengths, weaknesses, and opportunities and propose initiatives to enhance organizational efficiency.
• Coordinate with all departments and Group companies to develop and implement action plans to achieve short and long term business goals as set out by HQ, Japan.
• Collaborate closely with all departments and Group companies to ensure new projects are aligned with organisation’s strategies and values.
• Assist to monitor the planning and implementation of business initiatives to all functions, including provision of support assistance to all departments for smoothening project accomplishment.
• Responsible for all compliance and risk management matters across business operations with relevant regulations, company rules as well as internal policies.
• Develop, coordinate, and/or oversee internal audit procedures for the purpose of monitoring and detecting any misconduct or noncompliance and follow up to ensure that the noncompliance is resolved.
• Work closely with internal stakeholders to deliver compliance and risk programs.

Requirements:

• Bachelor Degree in Accounting, Financial or Business related disciplines.
• 3 years of relevant experience, preferably in the FMCG industry.
• Detail-oriented with strong business sense.
• Aptitude and passion for research, data analysis and problem solving.
• Hands-on experience working with statistical and big data analysis (e.g. various mode of analyzing platforms) and handling large volume of SKUs.
• Knowledge of general accounting (e.g. type of accounts/ provision/ accrual and etc) and general manufacturing knowledge ( e.g. type of product costing/gross profit and etc)
• Strong analytical thinking and management skills.
• Good interpersonal and communication and presentation skills.
• Proficiency in Microsoft Office (Word, Excel and Powerpoint)

Location: East

Responsibilities:

• Oversee School Operations: Manage and oversee the day-to-day operations of the school, including administrative processes, finance, procurement, and HR. Ensure that all procedures comply with current policies, guidelines, and regulations.
• Budget Planning & Resource Allocation: Plan and manage the school's budget effectively. Allocate financial resources and other assets efficiently to support school programs, activities, and goals.
• Finance and Procurement Management: Handle procurement processes, vendor relationships, and contracts. Ensure proper financial management by tracking expenditures, ensuring compliance with financial policies, and preparing reports.
• Human Resource Support: Provide administrative support in HR matters, including payroll, recruitment, staff onboarding, and leave administration. Ensure that HR processes align with school policies and labor regulations.
• Process Improvement and IT Integration: Leverage IT tools and solutions to streamline operations, improve productivity, and enhance workflow efficiency. Implement technology-driven strategies to support administrative functions such as record-keeping, data management, and communication.
• Compliance and Reporting: Ensure adherence to regulatory requirements in all areas, including financial, procurement, and HR processes. Prepare and submit reports, statistics, and data to school leadership as required.
• Collaboration and Leadership: Work closely with school leaders, teachers, and staff to foster a collaborative environment. Provide leadership in administrative operations to ensure seamless support for the school’s educational objectives.

Requirements for Ideal Candidate:

• At least 3 year experience in any of the below areas would be anadvantage, preferably in a managerial role:
   Finance
   Procurement
   Human Resources
   General administration
   Project management
•  Strong communication skills, with the ability to lead and work well in teams.
•  Good organisational skills with ability to multitask in a dynamic, fast- paced environment.
•  Strong analytical and critical thinking ability to grasp timelines, operating context and ground realities.
•  Ability to work effectively with stakeholders and mobilise stakeholders towards a collective purpose.
•  Familarity with Microsoft Office applications and comfortable with using IT systems.

Attention to: Hailey

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

Moomoo Financial Singapore Pte. Ltd. (Moomoo Singapore) is an advanced financial technology company transforming the investing experience by offering a digitalised brokerage and wealth management platform – moomoo. Moomoo enhances the user experience with market data, news, and powerful analytical tools. Moomoo also embeds an unique digitalised investment community to connect all users, investors, companies, analysts, media and key opinion leaders.

In Singapore, Moomoo Financial Singapore Pte. Ltd. (www.moomoo.com/sg) offers investment products for trading via the moomoo platform, and it is a capital markets services licence holder regulated by the Monetary Authority of Singapore (Licence No. CMS101000). In June 2022, Moomoo Singapore became the first digital brokerage to receive all five memberships from the SGX Group for the securities and derivatives markets.

Business Support Manager – Private Wealth and Institutional Business

Responsibilities

• Responsible for supporting the team function from multiple levels, covering client onboarding, client service, and team operation.
• To qualify inbounding leads from multiple channels with a set of discovery questions including lead qualification, so to better allocate best sales resources. It can involve simple platform and product introduction when needed.
• To support sales directors on onboarding corporate structure clients, through document internal alignment with internal stakeholders for needed documents and proofs and additionally document certification.
• To service financial institutions and channels on any incoming inquiries, related to middle and back-office issues, such as account related issues, rebates, reporting, ect…To act as contact point for internal resources.
• To assist team-lead on team operation, covering procedure creation, refining and execution, data collection and consolidation both for clients and team member performances.
• Develop standard sales process, including sales behavior, compliance requirements, customer service landing process, etc., to improve the efficiency of business development and internal cooperation efficiency.
• To review and assess processes to provide feedback to further improve work performance and services, both within the team and cross-teams.
• To support marketing manager for any marketing events and activities.
• To support business solution analyst for product launching for private wealth and institutional business in moomoo SG.
• Work closely with all relevant internal departments in the organization and handle ad hoc projects whenever necessary.

Our Values

• Integrity
• Integrity Story: Say No to Super High Leverage
• We hold fast to our value of integrity and attach great importance to user experience and risk management. Unlike some other brokerages, we don’t try to attract users’ attention by claiming to enable super high-leverage financing for IPO subscriptions, which quickly reaches the limit.
• Efficiency
• Efficiency Story: Promise Made to a User on New Year's Eve
• On February 11, 2021, Chinese New Year's Eve, a user wrote a post in the Community at around 8 AM and received Leaf's reply just 8 minutes later. According to the user's suggestion, we issued a letter to shareholders after releasing our annual report.
• Service
• Service Story: Providing Excellent Services and Undertaking Our Responsibilities
• After Ant Group’s IPO was suspended, we refunded all subscribers’ subscription fees and margin interest, bearing all the costs ourselves.
• Excellence
• Excellence Story: Leaf Opens Our App Over 30 Times a Day
• According to statistics, Leaf opens our app over 30 times a day on average. He repeatedly checks every detail. While normal users might just enter a trading page and stop there, Leaf taps some seemingly boring or repetitive elements on the page. He continually assesses the app’s loading speed and visual effects.

Please note that only short-listed candidates will be contacted.

Requirements

·       Degree holder in any discipline, preferably in finance or accounting related area.

·       At least 3 to 5 years of working experience in the financial service industry and at a business support function.

·       A service-oriented mindset, a team player with good interpersonal and communication skills.

·       Strong analytical and problem-solving skills, with a keen attention to detail.

·       Independent, responsible, willing to accept challenges and can get the job done with little guidance.

·       Good command of both English and Mandarin, both written and spoken.

·       Having passed CMFAS 1A, 6A and 6, or being exempted is preferred.

Working at Moomoo, you will get

• Be a part of the world’s leading digital brokerage firm where growth and career development opportunities are endless.
• Enjoy a competitive total compensation package that truly values your skills and contributions.
• Comprehensive insurance coverage for employees and dependents to provide you a peace of mind
• Fun loving and diverse work environment that hosts various team-bonding programs and company events
• Business casual work attire everyday
• And Much More!: Discover even more perks and benefits as we take you through the hiring process!

Moomoo Financial Singapore Pte. Ltd. (Moomoo Singapore) is an advanced financial technology company transforming the investing experience by offering a digitalised brokerage and wealth management platform – moomoo. Moomoo enhances the user experience with market data, news, and powerful analytical tools. Moomoo also embeds an unique digitalised investment community to connect all users, investors, companies, analysts, media and key opinion leaders.

In Singapore, Moomoo Financial Singapore Pte. Ltd. (www.moomoo.com/sg) offers investment products for trading via the moomoo platform, and it is a capital markets services licence holder regulated by the Monetary Authority of Singapore (Licence No. CMS101000). In June 2022, Moomoo Singapore became the first digital brokerage to receive all five memberships from the SGX Group for the securities and derivatives markets.

Business Planning and Operation Manger, Private Wealth

The Business Planning and Operation Manager will be responsible for building and optimizing the operational framework for private wealth business, covering high-net-worth clients, family offices and EAMs. This includes developing and executing comprehensive growth strategies to attract, engage, retain, and expand the client base. The role requires a deep understanding of client needs, coordination of internal resources, and enhancement of product and service penetration. Regular analysis of industry trends and competitive dynamics is also essential.

Key Responsibilities:

1. Business Management Framework Developments:

Develop and implement an operational framework for high-net-worth clients, family offices and EAMs, including but not limited to client segmentation, tiering client benefits scheme, and online client portal operation including in-app and website.

Responsible for scaling and meeting business growth targets, ensuring the effectiveness and continuous improvement of the operational framework. Regularly monitor market and competitor dynamics, produce relevant reports, and provide recommendations for operational strategy adjustments based on analytical findings.

2. Client Lifecycle Growth Strategies:

Formulate and execute growth strategies across the entire lifecycle of high-net-worth clients, family offices and EAMs, from acquisition to conversion, engagement, retention, and expansion.

Collaborate with other functions in the team, such as client facing personnels or marketing managers, to effectively implement growth strategies and achieve business objectives.

3. Go To Market planning and implementation

Identify key business scenarios and user needs based on the investment demands of high-net-worth clients, family office and EAMs.

Coordinate and implement GTM strategies with relevant function including sales and service personnels, marketing manager and other internal resources within private wealth business, to enhance conversion rates at critical stages and increase product and business penetration.

Our Values

• Integrity
• Integrity Story: Say No to Super High Leverage
• We hold fast to our value of integrity and attach great importance to user experience and risk management. Unlike some other brokerages, we don’t try to attract users’ attention by claiming to enable super high-leverage financing for IPO subscriptions, which quickly reaches the limit.
• Efficiency
• Efficiency Story: Promise Made to a User on New Year's Eve
• On February 11, 2021, Chinese New Year's Eve, a user wrote a post in the Community at around 8 AM and received Leaf's reply just 8 minutes later. According to the user's suggestion, we issued a letter to shareholders after releasing our annual report.
• Service
• Service Story: Providing Excellent Services and Undertaking Our Responsibilities
• After Ant Group’s IPO was suspended, we refunded all subscribers’ subscription fees and margin interest, bearing all the costs ourselves.
• Excellence
• Excellence Story: Leaf Opens Our App Over 30 Times a Day
• According to statistics, Leaf opens our app over 30 times a day on average. He repeatedly checks every detail. While normal users might just enter a trading page and stop there, Leaf taps some seemingly boring or repetitive elements on the page. He continually assesses the app’s loading speed and visual effects.

Please note that only short-listed candidates will be contacted.

Qualifications:

• Bachelor's degree or above, with over 5 years of experience in business planning and operations (including at least 3 years of experience in private wealth segment), business management experiences with private banks are highly preferred.
• Experience in establishment of sales operation framework and building operational and service systems for high net worth clients and institutions.
• Familiarity with how client origination, financial advisors and investment consultants work, with the ability to integrate and connect online and offline service resources.
• Logical thinking with good analytical skills
• Good communication skills and able to manage various stakeholders
• Sufficient knowledge in various asset classes and asset allocation, with an understanding of fundamental market landscape research methodologies.
• Proficiency in English and Chinese, both speaking and writing, is required. Willing to travel between Shenzhen and Singapore occasionally.

Working at Moomoo, you will get

• Be a part of the world’s leading digital brokerage firm where growth and career development opportunities are endless.
• Enjoy a competitive total compensation package that truly values your skills and contributions.
• Comprehensive insurance coverage for employees and dependents to provide you a peace of mind
• Fun loving and diverse work environment that hosts various team-bonding programs and company events
• Business casual work attire everyday
• And Much More!: Discover even more perks and benefits as we take you through the hiring process!

Role Profile

This technical solution focused role is accountable to setup applications and database and ensure their optimal performance to support various GovTech projects.

Key Responsibilities:

• Setup the application and database
• Perform analysis and review software application functionality and design and suggest improvement to enhance the design to cater for new services
• Consult with software development team, internal users, and clients to improve application performance
• Administer the application including user account management and configuration of the application
• Generate Test Plans and Test Procedures for User Acceptance Tests (UAT)
• Conduct UAT and prepare final UAT Reports
• Keep a record of configuration changes and scheduling application updates
• Support production issues such as establishing root causes of application issues and liaise with the software vendor to resolve issues
• Take care of application migration and new release roll-out
• Document processes and monitor application performance metrics
• Develop tools needed by L1/L2 that will help them with their investigation process

Competence (Knowledge, Skills and Abilities):

• Good understanding of the software and hardware environments for CCTV/networked cameras system
• Proficient in Video and IoT management application, software analysis and design, as well as proposal write up
• Good knowledge on the key features of the CCTV / Networked Video / Security Camera / Video Management product in the market
• Sound network knowledge (Internet Protocols, TCP/IP, DNS, DHCP, SNMP, Network Architecture etc.)
• Familiar with Golang, Node JS, JavaScript, Windows Server OS, CentOS, Ubuntu OS and MongoDB

Requirements:

• High level problem solving and communication skills
• Strong technical knowledge with and certification on in-house products
• Able to deal with routine tasks and may perform tasks with some level of complexity
• Take decisions for own tasks in defined degree of freedom
• Able to solve problems in most cases and within guidelines
• Works independently within guidelines, defined procedures and direction

Education & Experience:

• Bachelor’s Degree in Computer Science, Information Technology, Software Engineering or related field
• At least 3-5 years working experience in Video and IoT Management application, software analysis and design

Job Description

• Supervise daily shop operations, retail sales, inventory controls, and other relevant duties
• Supervise and guide team towards maximum performance and service standards
• Ensure high levels of customer satisfaction through excellent sales service
• Experienced in beauty industry with proven strong record of sales
• Able to achieve outlet monthly sales target set by Management
• Deal with feedbacks and complaints from customers to maintain the outlet’s reputation
• Manpower scheduling for staff.
• Submit daily sales and revenue reports to Management
• Plan and oversee in-store promotional events or display
• Ensure the store fulfils all legal health and safety requirements

Requirements:

• Minimum 2 years of experience.
• Salary range $3500-$5500

Your role as a Department Manager is to put the customer & colleagues at the center of everything you do. You need to ensure the highest possible level of customer service and ensure that the visual merchandising is executed according to our guidelines. You maximize the sales opportunities and the profitability of your store by leading with clear actions, as well as follow up on the results. You ensure you have a great team and support their development, trainings, performance and talent pipeline. Our business is your business, so when you grow, we grow.​

Key Responsibilities​

• You lead with a vision to secure the best experience for all our colleagues and customers. ​
• You analyse and follow up on Sales & Profit KPI's for your department. ​
• You support recruitment and ensures growth of team​
• You evaluate your team’s performance, provide regular feedback, and support succession through their development and training. ​
• You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers safety. 

We are currently looking for a Retail Operations Manager to join the team. You will be driving and monitoring the key retail strategies and initiatives, working in close partnership with key stakeholders. You will also be key in supporting the stores in achieving operational excellence and the overall delivery of exceptional customer experience in all our stores.

Operations:

• Oversee entire retail operations including sales, manpower, inventory, store planning and maintenance and monthly reporting of sales achievement.
• Streamline the operations processes and improve efficiency and customer service standards.
• Ensure the company’s policies and standards are communicated and implemented.
• Work alongside our team members in-stores frequently to assist and to drive sales and improve operations
• Responsible for the setting up of new stores, installations and openings (which include planning products display, visual merchandising, product mix etc).
• Investigate any inventory discrepancies and reconcile all inventory reports and highlight all issues for management
• Ensure that the stock level at all locations is within the acceptable thresholds and work closely with the outlet supervisors and buying team on stock management.

Team Management:

• Planning of roster and ensuring all outlets are adequately staffed on a daily basis
• Drive, inspire, motivate the team to achieve the company’s objectives by meeting sales target with an outstanding customer service and excellent operations management.
• Work with the team on personal development and onboarding training
• Provide consistent and effective feedback and performance counselling to coach each team member, ensuring that each team member grows professionally and develops outstanding sales and customer service to meet their personal sales target.
• Provide leadership across all our locations and improve team spirit.

Sales:

• Analyse sales reports of each location, indicating key issues, making development plans and taking actions when sales targets are not met.
• Analyse customers’ demographics and purchasing behaviours, working closely with the retail team, to improve our in-store products mix through consolidations, redistributions, and allocation of stocks.

Customer Service:

• Meet and interact with customers with enthusiasm and a positive attitude while adhering to company policies and procedures.
• Offer exemplary product knowledge to assist customers with their buying decisions.
• Develop customer service SOP and monitor compliance with a view of preventing and minimising customer complaints and better service recovery.
• Facilitate training to retail staff to ensure outstanding customer service standards
• Manage and coach the team on ways to handle customers’ enquiries/feedback/complaints in a professional manner according to the brand’s service standards and expectations.

The ideal candidate must have strong leadership skills and need to be able to effectively communicate with all levels of employees—from entry-level workers to senior management—in order to ensure that everyone is on the same page when it comes to executing business goals.