COMPANY DESCRIPTION

Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.

Our core business includes:

1. IT development services providing customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services;
2. New retail solutions and products through intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations;
3. Internet of Things (IoT) platform and solutions comprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future.

For more information, please visit www.beyondsoft.com.

RESPONSIBILITIES

• Work with global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Responsibility to ensure the 1Help 24x5 telephone systems are effectively manned.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day-to-day incidents or requests from company end users (L1, L2 and potentially L3 activities).
• Basic Mobility Support (Primarily for iOS devices, occasional alternative products).
• iMac Support (Install, Moves, Adds and Changes).
• Project support and potential leadership of project initiatives (Large Scale IT Objectives).
• Basic asset management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock.
• Knowledge base usage, reference, and collective improvement.
• Effective management of hardware and software distributed to employees.
• Continuous observation of internal support provisions, providing feedback for opportunities of improvement where appropriate.
• Occasional creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the groups performance.
• Management of project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Onboarding of new employees (work equipment preparation)

• At least Bachelors Degree in Computer Science or others IT related discipline
• Minimum 2 years of experience in IT technical support, preferably in a midsize or larger organization.
• Excellent and professional customer service skills and able to interact professionally with a diverse group, executives, managers, subject matter experts and business users
• Experience in supporting Board level Executives directly would be an added advantage
• Good to have experience in supporting for audio visual events
• High level of expertise in both Windows and Apple operating systems, platform software and associated hardware
• Understanding of networking principles and printing environments.
• Understanding of ITIL principles
• Experience in creation of support documentation, guides and manuals
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire
• Excellent teamwork skills and the ability to work unsupervised
• Organized and deadline driven with the ability to track multiple tasks simultaneously

Responsibilities

• Draft, review, negotiate and arrange for signing of Non-Disclosure Agreement for all new partners and Letter of Confirmation or equivalent where required.
• Work closely with Claims & Risk team on Master Service Agreements and Third-Party Administration Service Agreements for Claims Management services
• Prepare Terms of Business Agreements with Reinsurers, Brokers, etc.
• Draft and review Addendum to agreements in accordance with the commercial terms agreed by the parties.
• Prepare forms required by Reinsurer for every new deal
• Coordinate with Reinsurer for legal due diligence confirmation
• Review signed agreements for circulation to the relevant stakeholders
• Administer and maintain records of legal documents.
• Conduct ad-hoc simple legal research where required

Requirements

• Diploma in Law, Legal Studies or related field
• Knowledge of contract administration
• Excellent written communication skills with attention to details
• Ability to work in a dynamic environment
• Team player with good Interpersonal and communication skills

Interested candidates who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R23114347 (Pang Xue Ni)

Responsibilities

· Perform health evaluation tests on patients

· Monitoring and administering medical and intravenous infusions

· Give medication to nurses

· Taking of vitals and charting

· Assist doctors in procedures

· Screen patients

· Duties as assigned by manager

Requirements

· Min Nitec / Dip in Nursing

· Valid SNB and BCLS

· No experience needed

· Excellent communication skills

· Able to start immediately and commit for at least 3 months

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Thank You.

Victoria Yam Wen Ting

R21103142

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

Job Responsibilities:

• Create and manage Google and Meta Ads campaigns to generate leads and achieve our digital communication objectives.
• Optimize paid advertising campaigns, including Meta Ads, Google Ads, and various social media Ads.
• Conduct thorough market research and analyze data to identify trends and enrollment opportunities.
• Collaborate closely with cross-functional teams to develop visually appealing and on-brand creative content for various digital marketing channels.
• Utilize design tools and software to craft/edit attention-grabbing banners, graphics, videos to produce compelling video content for digital campaigns.
• Stay updated on industry trends and best practices in creative development to ensure our campaigns are visually impactful and resonate with our target audience.
• Implement A/B testing and conversion rate optimization (CRO) strategies to enhance campaign effectiveness.
• Track, measure, and report campaign performance using Google Analytics and other relevant tools.

Qualifications:

• Candidates should have a minimum of 2 years of experience in digital paid advertising, preferably from a digital marketing agency
• In-depth knowledge of digital marketing channels, including social media, search, and display advertising.
• Bachelor's degree in Business, Marketing, IT, or a related discipline.
• Candidates with more experience may be considered for an Assistant Manager position.
• Proficiency with paid advertising platforms, including Google Ads and Meta Ads.
• Strong analytical and data-driven mindset, with some experience using analytics tools to track KPIs and ROI.
• 
  
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• A self-motivated individual with a genuine passion for digital marketing and a willingness to learn and adapt to new technologies and platforms.
• A results-oriented approach with a proven track record of delivering digital lead generation.

We’re looking for a Training Specialist to join our growing CDD Business Training team in Singapore. Your mission will be to support the learning and development of the Due Diligence teams’ operational agents. The main tasks will include ensuring smooth onboarding journey, improving the existing learning programs and content, and creating new learning opportunities based on the objectives of the Due Diligence teams.

The Purpose of the CDD Business Training team in Wise:

The team's main purpose is to solve the operational capacity and knowledge challenges of the respective Due Diligence internal and external teams by supporting their training and development needs. The team is responsible for creating and maintaining the training program for agents taking into consideration their maturity, different regional and outsourced teams' needs.
Also, our CDD Business Training team maintains the respective Confluence pages, ensures logistics are in place for successful delivery of trainings, creates new learning opportunities based on the objectives of the Due Diligence teams, and supports them with regards to knowledge needs and operational questions.

The role as a training specialist gives you the opportunity to:

• Act as a trainer, mentor and guide to agents in multiple locations around the world.
• Create training content for agents.
• Ensure that training materials remain up to date, and all new procedures are added to the team’s Confluence pages.
• Plan and keep track of training and mentoring schedules for agents.
• Facilitate CDD Business onboarding training and refresher sessions to groups of agents.
• Assess information absorption by agents and identify gaps in their knowledge.
• Proactively create new learning opportunities based on the objectives of the Due Diligence teams.
• Work with the Training Team Lead and other stakeholders to ensure the most efficient delivery of training, as well as with:
  • OPS leadership - to understand training needs
  • QA team - to understand pain-points of operational agents
  • KM - to develop user friendly knowledge base / Confluence pages
  • Product - to participate in the improvement projects (tooling, process, etc.)
  • Compliance - to be aware of any regulatory changes
  • Recruitment - to ensure the hiring process is aligned with the role's requirements

About you:

• You possess excellent verbal and written English skills.
• You are punctual, independent, proactive and willing to get things done.
• You operate according to the company values.
• You have a proven track record of taking ownership and responsibilities as well as being a great team-player.
• You are comfortable handling and organising routine schedules, but you can also be flexible with priorities.
• You are self-driven, an excellent cross-team communicator, and possess excellent organisational skills.
• You are flexible to travel to other countries when in-person training is needed for internal and outsourced teams.
• You have the ability to teach others how to acquire the required knowledge by themselves using existing knowledge-based solutions and resources.
• Your presentation skills are exceptional, allowing you to clearly convey information and ideas through various media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• You have a thorough knowledge of the processes and systems applicable to former KYC/CDD/EDD (now DD and Surveillance).

Nice to have:

• Proven track record of creation of any Wiki pages or LMS (Lessonly, Absorb, etc.), showing excellent written communication and presentation skills.
• Knowledge about different learning methodologies and ability to identify, plan for, and apply various strategies and techniques to achieve learning objectives, keeping the training inclusive, and considering the audience, topic, and circumstances.
• Ability to apply different facilitation skills according to the audience and how things evolve during the training session.
• Formal training experience.

Hiring process:

• Application review: CV and Cover Letter with responses to questions included
• Home task: Prepare a 5-10 mins maximum slide deck presentation for DD agents
• Final interview with the team (60 mins), including 5-10 mins maximum slide deck presentation

What do we offer:

• Starting salary: Singapore - 4900 SGD monthly
• Company Restricted Stock Units
• Numerous great benefits in our Singapore office

Key benefits:

• Flexible working - whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible
• Paid annual holiday, sick days, parental leave and other leave opportunities
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

If you're interested in the position, please apply by submitting your CV and Cover Letter.

In your cover letter, please answer the following question:

• Please showcase your relevant skills, experience, and achievements in training projects, and creating impactful learning materials.

We’re people without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We’re proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer’s needs and life experiences and makes sure we leave no-one behind on our journey to mission-zero.

The IDL Global Tech Strategic Alignment Specialist will play a key role in supporting the execution of engagement and alignment strategies and ensuring consistent messaging across various channels. This position requires a strong attention to detail, hands-on approach, strong organizational skills, a creative mind and the ability to collaborate effective with cross-functional teams across various timezones.

Areas of focus:

• Develop and produce engaging content for various communication channels and ensure content is aligned with brand guidelines and conveys key messages effectively.
• Work closely with Segment and Solution teams to gather information and insights and pull together the team’s key achievements for communication initiatives such as Newsletters, Townhalls, Webinars etc.
• Work closely with the Senior Manager to implement communication plans and strategies.
• Ensuring alignment and consistency of messaging
• Maintain and update the IDL Global Tech Intranet and content repository.
• Oversee and maintain the IDL Global Tech and Segment mailing lists, ensuring accuracy and consistency.
• Manage and update organizational charts to reflect changes in personnel, departments, and reporting structures.
• Maintain and coordinate the IDL Global Tech team calendar
• Craft compelling and engaging stories in a clear and concise manner to captivate and connect with diverse audiences (e.g. People News, Newsletters)
• Support the Strategic Alignment Lead to drive creative strategies and synthesise complex technical knowledge into Business Language, executed in creative ways to the right stakeholders

This position reports to the director directly, individual will work remotely, via zoom and on site. Individual will work in projects and using equipment. Inidividual should have physical strength, endurance and work well with hands. Being good in collaboration and following instructions and safety rules, detail oriented, work driven and objective driven.

Individual to be involved in:

1. being able to build strong understanding on company's cables and jointers (and other products, equipments) on going project works, procedures with suppliers, engagement with clients, understand all payment method, sales techniques, company's Mission, Vision, main objectives, on site work flow not limiting to following up on work results and other achoc duties; communicating on project matters.

2. Prepare tender document, being able to read and use AUTOCAD System. Liaise and coordinate with other clients and contractors in development and implementation of the project until completion. Trainee will be able to lay new power cables throough underground pipes and terminate them at electrical equipment. Not limiting to conducting tests, troubleshotting, to check cable integrity and locate faults.

3. being able to perform duties such as project work calculations, planning, tender, estimates, costing, taking off measurements for overhead power cables. Preparation/Evaluations as part of the project team (with director and/or collaborating contractors). Base one estimating material, labour, or construction costs for budget preparation.

4. Possess deep knowledge of the business product e.g (cable jointers joint, overhead power cable) offering and value proposition to implement a strategic business plan that expands the company's customer base and ensure its strong presence in the market. This comprehensive sales plan will generally map out a clear route to hitting company's objectives and goals while incorporating different sales techniques and strategies.

Technical Skills & Competence:

1. To have multi tasking skills, team player that has good communication skills, customer service, to engage clients who are mainly business owners.

2. To be AutoCAD, Excel or Google Sheets proficiency for data manipulations, analysis, tendering to achieve client goals.

3. To formulate extensive budgeting for company, delicate work skill, record keeping

4. Creating reports and dashboards to track objectives, strategic planning skills, development goals

- 6 months traineeship contract

- 6 months no CPF contributions

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least Bachelor's Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Korean to support customer in Korea.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Technical Product Management

• Good knowledge in FC/AFC process. (FCCSP, FCBGA, Bridge Die Attach)
• Provides support for AFC model introduction (launching, demo, Semi shows)
• Scouts and reports new product ideas and innovation with the goal to enhance the product and service portfolio.
• Conducts feasibility studies and sample build for new business opportunity.
• Engages in R&D projects to define target requirement and buy off the end-result.
• Builds-up strong technical know-how on product / problem solving via structured knowledge transfer between the Product Line, the R&D team, and the different regional support centers.

Pre- & After Sales Support

• Conducts evaluations, benchmarks, and demos.
• Support Sales and CPMs during Pre-Sales activities
• Establishes good customer relationship on technical level with all key accounts.
• Provides Technical Info and Updates to CPMs and Sales

Technical Support, 2nd Level support

• Coordinates and provides technical solutions / problems solving on customer issues in collaboration with Field Service Engineer in Asia (2nd level support)
• Investigates issues at customer site and supports Engineering team (Software & Hardware) for fast and short time to solution.

Know How Transfer

• Troubleshoots and maintains demo equipment if necessary.
• Conducts training on existing and future FC platforms to FSE’s and customers.
• Supports Documentation and Manual writing activities

Education

• Diploma or degree in Mechanical-Electrical or Mechatronic Engineering.
• Bonus to have experience in automation programming and motion control.

Work experience

• Minimum 5 years of experience in a complex technical environment or 3 years in Product Support environment with customer engagement.
• Experience within semiconductor backend industry
• Bonus to have experience in handling Datacon 8800.

Expertise and methodology

• Good PC, MS-Office knowledge
• Very good command of English (spoken & written)
• Chinese language desirable

Other requirement criteria

• Very strong analytical skills
• Excellent communication skills
• High level of assertiveness
• High degree of flexibility required.
• Good behavior in customer relations
• MS-Office Intercultural understanding
• Travel readiness up to 50%

- 12 Months contract (renewable )

- United Square

- Bank branch hours

- Up to $2,000 + HP and Transport allowances + Commission

Responsibilities:

• Primary focus of sales acquisition is to acquire Personal Loan, Credit Card and Current Account / Saving Account (CASA) Sales via walk-in customers through Branches.
• Provide quality and efficient after sales services to the customers acquired through the road shows activities.
• Follow up with customers on presales enquiry with regards to unsecured retail banking products.
• To follow up on income documents and any other relevant documents required for application submission.

Period:

• 12 Months contract (renewable and convertible)

Location:

• United Square

Working Hours:

• Bank branch hours

Salary:

• Basic up to $2,000 + HP and Transport allowances + Commission

Requirements:

• Energetic and proactive personality.
• Good Communication Skills.
• Highly Motivated to have a career in Banking Sales.
• Minimum N-Level holders and above.
• Highly Sales driven to achieve Sales Targets and able to work in fast paced environment.
• Able to work 6 working days in a week and one-off day.
• Ability to perform multiple tasks in a fast-paced environment.
• Able to work independently in a team-oriented environment.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R2197670)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Our client is from Medical industry. They are looking for a Sales Specialist to assist their team for the next phase of their business. They are located in Central - easily assessable.

Duties:

• Provide discreet support to the Sales Account Manager, promptly addressing customer and prospect inquiries.
• Identify opportunities to expand into new markets for both existing and upcoming products.
• Maintain meticulous and confidential records of contracts, customer agreements, quotations, proposals, opportunities, accounts, contacts, leads, and actions.
• Cultivate and nurture customer relationships to foster loyalty and allegiance while maintaining confidentiality.
• Oversee tendering websites for Singapore, including platforms like SESAMI, and hospital tendering websites, ensuring discretion.
• Keep confidential and current records of the company's profile, financial documents, and product documentation for the tendering process.
• Actively participate in training and development programs to support personal growth and continuous learning discreetly.
• Be prepared to cover vacant field territories at the manager's request while maintaining confidentiality.
• Conduct discreet follow-ups with customers regarding marketing promotions, campaigns, and open quotations, aiming to convert leads into sales.

Requirements:

• Min Diploma in Life Science, Biotechnology or any relevant field.
• Min 3 years of working experience in Medical industry.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R23115873 (New Jirn Tone)

Client is an esteemed global MNC Banking and Financial Payment company.

Job Description:

• Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.
• Collaborate with peers to help cardholders, provide thought-leadership and inspire both customers and peers in a diverse business environment.
• Evaluate the nature of each call and determine the appropriate action to complete the request.
• Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third-Party Service Provider.
• Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
• Provide status update on Emergency Card and Cash requests when customer calls to follow up.
• Ensure smooth delivery set up of Emergency card and disbursement of Emergency cash upon receipt of approval from the banks.
• One Stop Fulfillment of Emergency service with customer and their banks.
• Document cases to show action taken.

Requirements:

• Candidate needs to be proficient in either German/Italian/Russian and should be open to support and liaise with customers or clients.
• Candidates are required to work from 3pm to 12am (5-day work week, including weekends). This will be rotated in the future.

Benefits:

• Daily allowance of $10-20
• Monthly remuneration up to $4,500
• Quarterly incentive from $800 - $1,000
• Transport claimable (to and from work)
• Hybrid work arrangement (Work from home for up to 2 days)
• Yearly increment and salary review
• Strong employee benefits (AL, MC, Medical Coverage)

We apologize that only shortlisted candidates will be contacted. Thank you.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R23115759 (CHUA YOU YI, OLIVIA)

Video & Live Stream Specialist

• Working Days: Mon – Fri

• Working Hours: 8 am – 5 pm

• $2,600 - S$3,400

• Pioneer

Responsibilities:

• Be responsible for the videos of assigned brand portfolios
• Be working within the brands to create engaging videos to cover the depth and breadth of the offering including but not limited to – videos used for social media, website, digital displays, TV, etc
• Conduct Live Productions on live streaming platforms
• Manage and produce video edits across the entire process, from filming, production to editing and roll-out
• Participate in brainstorm sessions with the design and content team
• Provide weekly marketing report
• Undertake any other lawful duties as reasonably directed by management

Requirements:

• Education in visual and motion design, video-editing
• Any demonstrable experience or portfolio of video editing is a plus
• Competent knowledge of Adobe Premiere (preferred)/Adobe After Effects
• Comfortable with DLSR and video application
• Experience of production equipment operation including video cameras and recorders, audio recording equipment, file compression, graphics manipulation, lighting and etc.

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Roles :

· Providing first level contact and convey resolutions to customer issues

· Properly escalating unresolved queries to the next level of support

· Tracking, routing and redirecting problems to correct resources

Requirement:
1. Minimally Nitec qualifications in IT related disciplines
2. Minimum 1 year Customer Service Experience in technical or non-technical call center environment.
3. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
4. Excellent communication skills, strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
5. Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.

SECTION A: POSITION SUMMARY
- The 1st Level Remote Support is required to provide 1st point of contact for clients and provide excellent customer service to address their inquiries, concerns, or complaints.

SECTION B: KEY RESPONSIBILITIES AND RESULTS
1. Answering incoming calls and making outbound calls to customers or clients.
2. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
3. Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
4. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
5. Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
6. Ensuring accurate and complete documentation of customer interactions and transactions in the system.
7. Keeping up to date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

• Responsible for all the cost estimates for Marine/Coastal Tender Projects.
• Participate in value engineering and determining the price of the service.
• Assist in projects to check and ensure timely upstream claims to clients are maximize to the company interest including variation order.
• Update on any major contractual status, arise after discussion with project sites and any changes in project budget and to ensure accurate.

Requirements:

• Degree in Quantity Surveying or equivalent
• At least 8 years of contract management experience in Marine/Coastal Projects.
• Hands-on experience from pre-contract stage to post-contract stage.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Responsibilities

The Contracts/Commercial Manager is responsible for the overseeing commercial and contractual aspects related to the main contract and subcontracts, managing any commercial and contractual risk relating to the project and employ mitigation actions as quickly and effectively as possible.

• Review external providers (i.e vendors and subcontractors) terms of service and project deliverables.
• Provides contractual advisory from the commercial perspective to the project through all stages: construction, subcontracting, completion and hand-over,
• Provides support to the Quantity Surveyor team in the project, monitoring, reporting, planning and coordinating all aspects of their work.
• Proactively engages in continuous improvement and review of existing processes, systems and policies that may support the project’s contract management and administration.
• Advises on all contractual correspondence related to the project, considering commercial impact
• Identify, assess and manage / advise on contractual risk
• Manages contractual claims, disputes, settlements and resolution
• Communicates effectively with a wide range of stakeholders both verbally and in written notices eg. extension-of-time (EOT) , change order, etc.
• Possesses knowledge in construction/contract law & different standard forms of contracts eg. PSSCOC, SIA, LTA, REDAS, FIDIC, NEC, etc.
• Possesses leadership skills to manage internal and external stakeholders, thinks strategically and critically, exercising judgement after consideration for all aspects.
• Possesses analytical and problem-solving skills.
• (Is required to work both in Corporate office and/or at project sites.)

Requirements:

• Bachelor’s Degree in Quantity Surveying / Construction Management / Civil Engineering or related fields
• Minimum 10 years relevant experience in contract negotiation, administration and/or management
• Excellent communication and negotiation skills, analytical mindset, problem solving abilities, as well as keen interest and motivation in a high growth and entrepreneur environment
• A high level of integrity, dependability with a strong sense of urgency and result oriented

Job Description

We are looking for a Salesforce Marketing Cloud Campaign Specialist who would be responsible for the daily operations needed to successfully deploy client email programs. This person will be required to work on Salesforce Marketing Cloud platform for creating and executing marketing campaigns. This includes building emails using content builder, journey builder, automation studio, as well as coding emails using HTML, and provide basic campaign reporting. They will also be responsible for deployment process documentation and post deployment tracking.

Responsibilities

• Flawless delivery of daily campaigns, troubleshoot issues that arise and implement solutions to mitigate future problem.
• Build, proof, and revise emails, SMS and/or WhatsApp journeys and templates in SFMC
• Create and update data extensions for send and personalization requests.
• Build cloud pages and/or form pages
• Work with the client and internal teams to develop a client-specific set of workflows, documents, reporting, schedules, and service level agreements to support the client's ongoing campaign needs.
• Communicate with internal team members effectively to execute email campaigns.
• Complete quality assurance checks on every email campaign.
• Utilize Salesforce, Excel and/or Access to modify and update subscriber lists and create segmentation groups.
• Provide actionable campaign optimization insights based on campaign analysis.
• Collaborate and contribute ideas at marketing planning meetings.
• Track hours, create charge sheets and invoices for accurate billing of time and resources.
• Develop and document efficiencies in current and future processes.

Required Competencies/Skills/Qualifications:

• Preferably with at least 2 years of experience in Marketing Automation
• Salesforce Marketing Cloud knowledge with expertise in ExactTarget SFMC Email Marketing Tool
• Good Experience in SQL, data model and database
• Expertise in AMP scripting, HTML, CSS & JavaScript coding
• Excellent interpersonal communication skills (verbal and written)
• Strong ability to effectively manage multiple assignments across teams in a fast-paced, deadline-driven environment; exceptionally organized and detail-oriented.
• Excellent verbal and written communication skills
• Proactive and has good time management skills
• Ability to work in a fast-paced, demanding environment, with multiple and changing priorities while maintaining strong attention to detail.

About Us:

MRM is a modern relationship marketing agency that delivers transformative creative solutions at the intersection of business, culture, and technology. MRM operates in a borderless, integrated way, to allow for greater collaboration and velocity—all to the service of helping businesses grow meaningful relationships with people. MRM is part of McCann Worldgroup and the Interpublic Group of companies (NYSE: IPG), and spans 35 offices across North America, Latin America, Europe, the Middle East, and Asia Pacific. For more information, please visit www.mrm.com.

NO THIRD PARTY RESUMES ACCEPTED.

We love our diverse workplace! MRM is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status or any other occupationally irrelevant criteria.

Sales Specialist (Sales Support)
5 days
9am-6pm
Kallang
$2500-$3200

Responsibilities:

• Able to handle order processing, quotations generation and monitoring of delivery shipment

Requirements:

• Minimum ‘O’ Levels with 1 year relevant experience

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Job Responsibilities:

• Conduct various testing and analyses promptly.
• Analyze bulk product, in-process, raw material, or environmental samples following Standard Operating Procedures and Test Methods.
• Document results in compliance with current Good Manufacturing Practices (cGMP).
• Troubleshoot analytical methods and equipment issues.
• Participate in method transfers, validation, equipment qualification, and technical selection of QC equipment, standards, and reagents.
• Analyze assay trends, revise and update documents.
• Provide general lab support, including housekeeping, equipment maintenance, and inventory management.
• Undertake any other duties assigned by your Supervisor/Manager.

Requirements:

• Possess a Degree/Diploma in a relevant Chemistry or Science field, or equivalent.
• Have relevant work experience in a laboratory setting.
• Proficient in HPLC, Empower software, ELISA, PCR, CE, SDS-PAGE, IEF, icIEF, TOC, Protein concentration (A280 or SoloVPE), osmolality, potency methods, appearance, and other physiochemical methods.
• Familiar with cGMP regulations.

1.5 Months Completion Bonus

Annual Leave: 18 Days

Location: MBFC (Downtown)

Job Description:

• Consolidate and generate payroll data for 300+ employees (both local and expat)
• Responsible for full scope of payroll
• Main liaison to appointed payroll vendor on all payroll matters
• Handle payroll accounting tasks such as preparation of all payrolls related journals (including accruals) and uploading them into the system.
• Handle all income tax-related documents and matters
• Prepare payroll reports and check all data provided by the payroll vendor
• Monthly reconciliation of accounts for all entities in Singapore
• Manage annual statutory surveys and annual payroll audit schedules
• Manage and report information required in Statutory Accounts
• Manage Government Leave Grant
• Year-end accrual for unconsumed leave, tax processing fee and others
• Prepare benefits-in-kind for payroll upload.
• Assist Employee Services Executive in employee benefits programs administration, such as generating employees’ listings for employees’ insurance renewals, employee medical matters, etc.
• Support in preparation of journal and perform reconciliation.

Requirements:

• Diploma and above.
• Must have 3 - 5 years of working experience in Payroll position.
• Highly committed and comfortable with contractual role.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Healthcare Quality & Regulatory Compliance Specialist (Hybrid) AMEA

Opportunity:

Play a critical role in driving compliance and quality programs for Healthcare Transportation and facilities and supporting the Healthcare Quality Management System to ensure processes and systems are compliant with regional and local regulations and customer requirements.

Your Contribution:

1. Quality Policies & Procedures: Determine, implement & promote policies and procedures for company Network and facilities (hubs & stations) to ensure compliance to standards such as GDP, GCP and others.

2. Quality Assessment & Standards: Write & review SOPs and Work Instructions for transportation & fulfilment solutions pertaining to the healthcare industry.

3. Compliance & Quality Program Management: Implement compliance and quality programs to support local Quality teams to ensure they are kept up-to-date and prepared.

4. CAPA Process Management: Lead in process creation and review of documentation on the implementation and responses to corrective and preventive actions (CAPAs) and monitor action progress until closure.

5. Healthcare Quality Management System: Develop, implement & support the system and processes, develop corresponding training programs, and acts as Super User for eQMS system.

6. Internal Audit Programs: Provide inputs to support the design & implementation of robust internal audit processes to ensure readiness of various functions & processes when meeting regulatory agencies & customer audits.

7. Certification Audits: Lead and support various certification audits with relevant regulatory agencies and certification providers across the region.

8. Operations & Customer Audit Programs: Lead regular audit programs / random checks to achieve successful audit outcomes and proper post audit follow up actions.

9. Healthcare Customer Liaison: Liaise with customers to understand quality requirements / issues / underlying concerns to advise on the way forward, provide advice based on interpretations as applicable to 3PL and support in issue resolution via conducting root cause analysis (depot).

10. Healthcare Quality Feedback: Liaise, consolidate feedback from different functions to update and prepare final copy for Quality Questionnaires, Agreements and RFQ Proposals for customers.

11. Validation Programs: Lead and support validation of transportation lanes and critical equipment like cold chain facilities, and packaging systems.

What we look for in you!

1. Hold local pharmacist license (and may be required to hold licenses and permits on behalf of the company)

2. Have three (3) to five (5) years of relevant experience in pharmaceutical or healthcare industry in a quality related role

3. Have competencies in quality assurance / regulatory affairs, customer relationship management and root cause analysis

4. Have working experience ensuring compliance in accordance to Goods Manufacturing Practise cGMP,)/, Good Clinical Practises cGCP, Goods Distribution Practice (GDP) & ISO13485 for Medical Devices, IATA CEIV and other local certifications in a warehouse and transportation business.

5. Experience in conducting external and internal audits

6. Must hold at least Bachelor’s degree in Pharmacy from a reputable local institute.

Your competencies:

1. Accuracy & attention to detail which is crucial to proper compliance to regulatory and standards

2. Problem-solving skills to support customer issue resolution

3. Planning & organization skills to ensure proper audit programs are managed effectively

4. Communication skills to facilitate engagements with customer and regulatory agencies

5. Project management capabilities and familiarity with Process Mapping, Six Sigma, Lean Methodology, Agile or Design Thinking

6. Apply data-driven decision making with the use of data analytics and visualization tools like Power BI and competency in Microsoft Office applications like Excel, Word, and PowerPoint

Location: Kallang

Work Hours: 9.00am to 6.00pm (Monday to Friday)

Job scope:

• Process, collate & manage clients/ASP/Regional service centers orders, documentation & invoice
• Process service center daily admin activities (RMAs, spares planning, ordering & forecasting, invoicing & resolve collection issue)
• Collate & process daily walk-in customers’ purchases
• Service daily enquiries, update customer repair & shipping status and process RMA claims
• Ensure services are invoiced on time & resolve late payment issue.
• Manage, track & regular audit spares/SKU consignment to ASP & regional service centers.
• Review & improve workflow within the service center to increase productivity.
• Liaise and follow-up with customers/ASP/regional service centers to update orders/repairs/shipping status.
• First line in managing walk-in/customers complaints/calls.
• Be the first line in handling difficult customer issues.
• Manage & arrange forwarders/shipment/returns to/from distributors and customers.
• Any duties as assigned

Requirements:

• Good customer service skills
• Pleasant and friendly personality
• Able to commit for 2 months

Interested candidates, please send in your detailed resume to: [email protected] or click “Apply Now”

Tan Yueh Hua Karen

People Profilers Pte Ltd

EA License Number: 02C4944

Registration Number: R1658726

• Permanent Headcount, based in Singapore
• Leading global fintech firm
• Candidates must have relevant financial services / FIG / payments background. Suits candidates who enjoy project management aspect of consulting, strategy.

Responsibilities would include:

• Act as internal consultant to business units across the firm
• Conduct industry studies and strategic research projects, carry out in-depth analysis of key businesses, and provide relevant strategic recommendations to support management discussions and decision-making processes
• Employ a systematic business analysis and strategic planning methodology to assist the company in developing medium to long-term strategic plans and managing business
• Continuously monitor and track industry dynamics and competitors’ strategies, study the industry's latest business practices and models, and propose recommendations for the company's strategic development
• Provide guidance to the business team in developing specific business plans and long-term strategies and offer research support to the business team in formulating and executing these plans

Profile of ideal candidate:

• Bachelor’s degree or above
• At least 4-7 years of working experience in consulting firm / advisory firm / fintech / investment institution, with financial services / payments background
• Strong stakeholder management skills and logical thinking, proficiency in business model and data analysis
• Experience in leading projects and engagements
• Good to have: Familiar with overseas (especially Southeast Asia, Latin America, Europe, and other emerging regions) payment and financial innovation development

If you are keen to have a preliminary chat, please send your CV directly to [email protected] quoting reference number CL/BH-19091/FB.

Data collected is strictly used for recruitment purposes only and will be treated with strictest confidence. Your profile will also only be sent out after seeking your consent.

Due to the high volume of applications received during this period, we seek your understanding that we will only be contacting shortlisted candidates.

Reg No R1548449

BeathChapman Pte Ltd

Licence no. 16S8112

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Senior Strategy & Operations Specialist (Singapore)

12 months fixed term contract

As the Senior Strategy & Operations Specialist, you'll work with the APAC division of one of the largest video-sharing platforms with a growing community of video creators and consumers. You will work closely with senior leadership to ensure the organisation's efficient operation and the achievement of strategic goals.  This role is pivotal in ensuring that the organisation has the strategic communication, decision-making tools, and processes in place for clarity of direction and success.

Role:

• Craft compelling and concise internal communications aligned with company strategy
• Support senior leadership with the development and delivery of presentations for key business updates 
• Lead the organisation of important meetings, including Quarterly Business Reviews (QBRs) and team on-site, curate agendas for strategic forums, ensuring consistent communication and action-item follow-up.
• Develop and maintain decision-making frameworks to support effective information flow and decision execution.
• Manage scenarios related to budgets, asks, and justifications in consultation with leadership.
• Contribute to strategic planning processes to support effective resource allocation 
• Implement, track and prioritise a calendar of specific initiatives that align with the broader
• strategy and goals
• Collaborate with the insights & analytics teams to establish, track, and report on key performance indicators (KPIs).
• Regularly assess and compile results across areas to drive data-driven decision-making.

You:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 5 years of relevant experience in strategy, operations, or a similar role, preferably 2+ years of experience in technological industry or deep understanding of the technological landscape
• Superb written and verbal communication skills with the ability to adapt messaging to varying audiences.
• Experience in a fast-paced, high-growth environment.
• Familiarity with tools for project management and performance analytics.
• Passion for the web video/video-sharing ecosystem and digital culture. Understand video-sharing platforms, its creators and identify opportunities to celebrate the creator community
• Exceptional organisational skills and meticulous attention to detail.
• Strong project management experience and a demonstrated ability to drive multiple projects to completion.
• Proactive self-starter with the ability to anticipate and troubleshoot problems.
• Comfort with data analysis and experience translating insights into actionable recommendations.
• Exceptional verbal and written English communication and presentation skills and, ideally, fluent in another Asian language to support the projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.!

- Contract

- Up to $3,500 + Shift Allowance

- Ang Mo Kio

- 12 hours rotating shift, 8pm to 8am or 8am to 8pm

Job Responsibilities:
• Provide single point of contact for incident, service request and escalation.
• Monitor, manage and maintain data centre operation and facilities.
• Manage equipment movement
• Daily monitoring of status
• Ensure proper running of the existing data centre systems.
• Perform tape mount and un-mount for the backup operation.
• Handle the portable media storage for off-site storage.
• Liaise with the vendor on maintenance and enhancement issues.
• Troubleshoot and report system incidents/problem and abnormalities.
• Resolve incidents related to routine problems or known issues.
• Adhere to service level agreement for response time and turnaround time.
• Able to work shift including weekends and public holidays.

Period:
Contract

Working Hours:
8pm to 8am or
8am to 8pm (12 hours rotating shift)

Salary:
Up to $3,500 + Shift Allowance

Location:
Ang Mo Kio

Requirements:
• Possess Diploma in Computer Science/Electronics/IT or equivalent
• Minimum 1 year of relevant working experience in IT infrastructure operation

Interested applicants, kindly email your detailed resume (MS Word format is preferred):
[email protected] (Registration no: R1332758)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg