Ibis styles Hotel is an International Brand Hotel. Ideal for anyone who has the ambition to grow within the company and have the opportunity for career progression.

Are you & do you have:

• Do you want an opportunity to build a career within an international chain hotel?
• A positive attitude
• Have a ambition
• Have knowledge of IT in hotels or business with server maintenance
• Well organised
• Fast learner
• Ability to work with the IT software changes
• Strong time management
• Well-disciplined and can work independently
• Hotel experience preferred
• Ability to make quick decisions and find solutions in the IT world
• Friendly and great communication skills
• Ability to work well with suppliers and communicate effectively with higher management in IT department.
• This IT Exe role is an operational role for IT services in a hotel environment

If you are looking for a career with an International chain hotel – Accor hotels is the place for the right person.

• Well-disciplined and can work independently
• Ideal for someone who wants to build a career with Accor hotels and start at Ibis Styles MacPherson
• Has passion for IT and future development
• Dedicated and committed to this role for 2 yrs.
• Accor hotels provide internal training for the right person with the right attitude.
• If you think you have the right mindset – you can start your prospects by applying now

Responsibility

• Responsible for the smooth functioning of the IT department and its operations, advise program developers for both front and back of house usage, coordinate and establish hardware maintenance programs and to establish procedures in case of system interruptions; ensure security of data storage and protection and training of user equipment.
• To ensure that any preventive maintenance required by any IT equipment in the hotel is carried out on scheduled time, establish a maintenance checklist of all IT equipment installed in the hotel and ensure that a properly controlled physical environment is created to accommodate all the hardware required by all systems
• To follow through the timely repair and return to service of any faulty systems or items of equipment
• Be required to work at irregular hours and ready/available on call basis in case of minor system failures and emergencies
• To establish procedures to ensure the backup of data in any IT system; ensure that all system users are properly trained on such backup procedures; and monitor compliance for the same
• To design and develop any application software for specific user department requirement, including software support and maintenance

Job Responsibilities:

1. Responsible for the drafting, review and filing of various contracts to ensure the accuracy and compliance of contract contents.

2. Write high-quality project promotion copy, assist in marketing activities, and enhance brand awareness and influence. 3. Collect customer project information, ensure the information is complete and accurate, and submit the required information in a timely manner.

4. Support sales managers to complete project-related work, prepare required information and documents, and improve work efficiency.

5. Regularly follow up on customer project progress, maintain customer relationships, improve customer satisfaction, and ensure the quality of after-sales service.

Job requirements:

1. College degree or above, related majors are preferred.

2. At least 1 year of relevant work experience. Applicants with business assistant or copywriting experience are preferred.

3. Be humble and polite, have strong affinity, and have good interpersonal communication skills and teamwork spirit.

4. Have good communication and writing skills in Chinese and English, and be able to handle bilingual documents.

Job Description: Admin Executive

Location: Singapore

Position Overview:
We are seeking an organized and detail-oriented Admin Executive to manage and support essential administrative functions. The ideal candidate will ensure efficient office operations and uphold company standards in various administrative tasks, including monthly claims processing, petty cash management, travel bookings, and office supplies coordination.

Key Responsibilities:

1. Monthly Claims Processing: Compile, review, and submit monthly claims in a timely manner, ensuring accuracy and adherence to company policies.
2. Petty Cash Management: Maintain and manage petty cash transactions, reconcile expenses, and prepare financial reports as needed.
3. Basic Accounting Duties: Assist with basic accounting tasks such as data entry for financial transactions, maintaining records of accounts payable and receivable, and supporting month-end financial closing activities.
4. Travel Bookings: Coordinate and book travel arrangements for employees, including flights, accommodations, and other travel-related needs.
5. Stationery and Pantry Supplies Ordering: Monitor inventory levels, order necessary office supplies and pantry items, and ensure timely replenishment to avoid disruption.
6. Office Management: Oversee day-to-day office operations, maintaining a well-organized and efficient work environment.
7. Office Upkeep: Ensure that the office premises are clean, safe, and conducive for work by liaising with external vendors and service providers for maintenance and repairs as required.
8. Administrative Support: Provide general administrative support to various departments as needed, including document preparation, scheduling meetings, and handling correspondence.

Requirements:

• Proven experience in administrative roles or a similar position.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic knowledge of accounting principles and financial procedures.
• Ability to work independently and as part of a team.
• High attention to detail and commitment to quality.

• Provide general administrative support to Sales Department
• Attend to inbound calls and liaise with customers and vendors on sales related matters
• Maintain proper filling, correspondence and records
• Other ad-hoc duties as assigned

Requirements:

• Minimum GCE ‘O’ level with 2 years of administrative experience in any field
• Proficient in Microsoft Office
• Good communication and interpersonal skills

*5 days Workweek

*Medical and Dental Reimbursement

Job Description

• Prepare and monitor long-term and short-term inventory and procurement planning
• Ensure smooth material flow and sufficient quantity for production
• Responsible for the sourcing and purchasing of Raw & Packaging materials, semi-finished good, spare parts and office used equipments etc
• Liaise with various International and Local new suppliers to source for new products
• Manage good relationship with current suppliers
• Obtain the highest quality materials at competitive prices
• Negotiate for competitive price from few quotations
• Review and issue supplier / subcontractor evaluation report
• Ensure the purchasing system and procedure comply with the QMS and Food Safety programs
• Maintain and update ISO / HACCP / BRC documentations

Job Requirement:

• Bachelor Degree / Diploma or equivalent in Business / Supply Chain
• Class 3 Driving License
• At least 2 years' of procurement experience in manufacturing industry
• Proficient in an ERP system, preferred with Business Central 365 (Microsoft Dynamic Nav)
• Good proficiency in Microsoft office
• A good team player, energetic and willing to work hard
• Good communication skill

Interested applicant may whatsapp resume/ cv to +65 84597671

1) Managing of operations for client - Nomination from Financial Institutions (FIs) on platform, processing booking requests

2) General enquiries from FIs (Settlements, System enquiries)

3) Manage overseas Financial Institutions Transaction Fees Recovery

4) Reports processing – Monthly, Quarterly, Bi-Yearly and yearly declarations

5) Invoice verification – Monthly SWIFT invoices, fees recovery

6) Arranging of Meetings and provide logistical support

Diploma in any discipline

JOB DESCRIPTION

•⁠ ⁠provide administrative, operational and secretarial support

•⁠ ⁠manage data entries and liaise with bookkeeper monthly for accounts

•⁠ ⁠handle freight & logistics matters

•⁠ ⁠maintaining office supplies

•⁠ ⁠processing of staff claims

•⁠ ⁠assist in work pass services

•⁠ ⁠manage company’s vehicle season parking, insurance and inspection for road tax renewal

•⁠ ⁠ad-hoc duties when required

REQUIREMENT

•⁠ ⁠minimum 1 year experience in administrative field

•⁠ must be organised, proactive, responsible and able to work as a team

•⁠ must be proficient in Microsoft Office and Xero

•⁠ must be bilingual in English and Mandarin due to nature of business associates

• Assist in annual operating plans and target for the department.
• Review sales & expenses budgets and evaluate periodically of the performance of the department and takes corrective actions as and when required.
• Working closely with operation department to ensure smooth and timely execution and achieve excellent customer service.
• Conduct market research to identify new business opportunities and market trends.
• Analyze competitors' products, pricing, and strategies to identify opportunities for differentiation.
• Build and maintain strong relationships with existing clients to ensure customer satisfaction and retention.
• Provide excellent customer service, addressing any inquiries or concerns promptly and professionally.
• Negotiate terms and conditions of sales agreements and contracts with clients.
• Communicate with customer for the deployment of machines related issue.
• Ad hoc duties as assigned by the Department Head

Key Responsibilities:

1. Prepare and maintain clients’ accounts – accounts receivables, accounts payables, reconciliations, and invoicing.
2. Support in preparing monthly, quarterly, and year-end closing of accounts.
3. Assist in GST Filing and maintain proper filing of accounting statements and records.
4. Ensure the accuracy of financial documents and compliance with relevant laws and regulations.
5. Liaise with clients on statutory and corporate compliance matters.
6. Take up additional duties to support the team.

Qualifications:

1. Diploma in Finance or Accountancy with at least three (3) years of relevant working experience in an accounting firm or shared services centre.
2. Sound analytical and meticulous in numbers.
3. Good communication with sound interpersonal skills and enjoy teamwork.
4. Ability to work independently with strong accountability.
5. Experience working with accounting softwares for Quickbooks, XERO, etc is preferable.

Key Responsibilities:

• Provide strategic leadership and direction for all company operations, ensuring alignment with organisational goals and objectives.
• Oversee project execution, ensuring high standards of quality, efficiency, and on-time delivery.
• Collaborate with cross-functional, cross border teams to drive product innovation and process improvements.
• Develop and manage budgets, forecasts, and operational plans to achieve financial targets.
• Foster a culture of safety, quality, and continuous improvement across all departments.
• Build and maintain strong relationships with clients, suppliers, and stakeholders.
• Train and mentor team members, creating a high-performance culture.

Requirements:

• Bachelor or Master degree in Mechanical Engineering
• Proven experience of at least 10 years in a senior management role.
• Strong technical knowledge of mechanical systems, design principles, and industry standards.
• Exceptional leadership, problem-solving, and decision-making skills.
• Demonstrated ability to manage budgets, resources, and large-scale operations effectively.
• Excellent communication and interpersonal skills, with a focus on building and maintaining relationships.
• Able to communicate effectively both in written and spoken Chinese and English. Well versed with mechanical engineering terminologies in both languages preferred as all the stakeholders and major customers are in China.

Take note that only shortlisted candidate will be notified.

Royalty Corporate Advisory Pte Ltd

EA License No: 23S1521

Key Responsibilities:

Corporate Finance:

• Develop and implement financial strategies that support the company’s business objectives.
• Prepare detailed financial models to support strategic initiatives, including capital structure optimization, budgeting, and forecasting.
• Analyze and evaluate investment opportunities, providing recommendations to senior management.

Credit Risk Assessment:

• Conduct comprehensive credit risk assessments for corporate clients, including evaluating financial statements, cash flow, and collateral.
• Develop credit risk models to assess the probability of default and loss given default.
• Monitor and manage the company’s credit portfolio to ensure compliance with risk appetite and regulatory requirements.

Financial Planning & Analysis (FP&A):

• Lead the preparation of financial forecasts, budgets, and long-term financial plans.
• Analyze financial performance, identify trends, and provide actionable insights to support decision-making.
• Collaborate with business units to develop and track key performance indicators (KPIs).

Mergers & Acquisitions (M&A):

• Support M&A activities, including due diligence, financial modeling, and valuation analysis.
• Participate in negotiations and the structuring of transactions.
• Prepare detailed reports and presentations for senior management and stakeholders.

Debt Capital Markets (DCM):

• Assist in structuring, negotiating, and executing debt transactions, including bonds, loans, and other credit facilities.
• Work closely with investment banks, legal advisors, and other stakeholders to secure favorable financing terms.
• Monitor market conditions, assess the impact of interest rate changes, and provide insights on optimal debt issuance strategies.

Debt Pack Modeling:

• Develop and maintain detailed debt models, including sensitivity analyses and scenario planning.
• Prepare comprehensive debt packs for internal and external stakeholders, summarizing key terms, covenants, and financial metrics.
• Analyze debt repayment schedules, interest coverage ratios, and other critical metrics to ensure the company maintains a healthy financial position.

Key Requirements:

You possess a bachelor’s degree in finance, Economics, Accounting, or a related field with at least 2 to 3 years of experience in related functions such as FP&A, M&A and Corporate Finance. You have a good understanding of banking regulations, credit risk management frameworks and financial modeling with advanced excel skills.

All applications will be treated in the strictest confidence. Personal data provided will be used for recruitment purposes only.

Please apply with your CV in word document format. We regret to inform that only shortlisted candidates will be notified. For other positions related to real estate, please go to https://careers.tri-cap.com.sg/.

EA Licence: 24S2282

​EA Personnel: R21102223

Responsibilities:

• Oversee the overall product redressing/ repackaging operations
• Oversee incoming of goods for redressing/ repackaging processes
• Planning of work schedule and overtime if required
• Preparation of Production Batch Records, print labels
• Ensure compliance to SOP/WI and other GxP requirements
• Ensure documents are well maintained and updated
• Prepare CAPA report and recommendations
• Assist in verifying and releasing of finished goods
• Ad hoc duties as assigned

Requirement:

• Bachelor or Diploma in Supply Chain Management or Pharmaceutical Studies or equivalent
• At least 2 - 3 years of pharmacist experience, preferably with corporate background

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Lead Generation: Identify and qualify potential sales leads through various research methods, including outbound prospecting, inbound inquiries, and marketing campaigns.
• Customer Engagement: Initiate contact with prospects and maintain ongoing communication to understand their needs, address questions, and build relationships.
• Product/Service Knowledge: Develop a deep understanding of the company's products or services to effectively convey their value to potential customers.
• Sales Presentations: Deliver compelling sales presentations, both virtually and in writing, to demonstrate the benefits and features of the product or service.
• Negotiation and Closing: Work to understand customer requirements and tailor solutions to meet their needs. Negotiate terms and close deals to meet or exceed sales targets.
• Pipeline Management: Maintain an organized sales pipeline, track opportunities, and provide regular updates to management on the status of leads and deals.
• Sales Reporting: Prepare and submit sales reports, forecasts, and other relevant data to management to inform decision-making and strategy.
• Customer Relationship Management (CRM): Utilize CRM software to keep detailed records of customer interactions, track progress, and schedule follow-up activities.
• Market Research: Stay updated on industry trends, competitors, and customer preferences to adapt sales strategies accordingly.
• Other ad-hoc work assigned by the manager from time to time.

Qualifications and Education Requirements:

• Minimum Technical Institute / Diploma
• At least one year of relevant working experience is preferred.
• Fresh graduate with strong background in related engineering discipline will also be considered.

Requirements:

• Excellent communication and negotiation skills.
• Proficiency in Microsoft word, PowerPoint, Excel and Outlook.
• Fresh Graduates are also welcome to apply

We’re seeking a proactive digital marketing executive to collaborate with internal teams, and effectively communicate with clients. Your expertise will help enhance lead generation, brand engagement and conversions across digital channels. We’re passionate about all things digital and expect that you will be too.

You take ownership of the campaigns you run and love to drive meaningful metrics to the next level. Armed with strong knowledge in analytics mechanisms, you are adept at identifying both issues and opportunities, deploying optimizations to continually better each campaign.

You have a keen eye for details, excellent communication skills, and have at least 1 year of relevant experience in digital marketing. You thrive on collaboration, demonstrate proactivity and leadership, manage your time and priorities with ease, enjoy learning new things, and can execute to a very high standard.

• Collaborate with writers, designers, developers, and other relevant members to ensure timely delivery of high-quality digital content
• Effectively communicate with clients by providing updates on project timelines and addressing concerns promptly.
• Use project management tools to organize tasks, track progress, and ensure smooth project execution. Collaborating with team members to address bottlenecks and enhance efficiency.
• Conduct quality checks, ensure content meets quality standards, aligns with client expectations, and adheres to brand guidelines.
• Provide timely reporting, for client’s campaigns. prepare and handle reporting/data analysis & identify growth opportunities.
• Finding opportunities for renewals, upsell and cross-sells.

Requirements:

• 1 years of agency experience in managing campaigns across multiple industries and market segments, with SEO fundamental knowledge
• Competent in Google Analytics, Google Search Console and popular research Tools such as AHREFS, SimilarWeb, SEMrush
• Detail-oriented and committed to excellence, you take pride in delivering high-quality work and value craftsmanship in everything you do.
• Excellent writing, communication, and presentation skills
• Good project management skills with experience in resource planning and timeline management.
• (Bonus) Client servicing role in prior career
• (Bonus) Experience with Content Management Systems (Wordpress / Drupal / Wix)

Culture:

Pixel Mechanics is a Digital-first, people focused agency in Singapore. We are passionate to bring about intelligent digital products, engaging experiences, and outstanding results for amazing clients around the world. Our company culture is one of passion, empowerment, and action over talk. We are pragmatic, business savvy that equates to fun and hardwork. There are no passengers at Pixel Mechanics, our team is jam-packed with industry-leading specialists spanning the digital spectrum.

Job Purpose:

• Hands-on experience with knowledge of full spectrum of accounts
• Efficiently undertake a range of duties related to the accounting/bookkeeping/treasury function of the business.

Key responsibilities:

1) Perform full spectrum of Accounts Payable, Accounts Receivable and fixed asset function for several legal entities including invoice posting

2) Ensure all disbursements for vendor invoice and staff claims are processed timely and accurately and comply to policies and regulations

3) Work closely with other functions to proactively manage and resolve payment and receivable issues effectively and efficiently

4) Cash management including funding requirement and managing cashflow

5) Prepare month-end reconciliations and journals

6) Assist Snr Accounts Executive in month end closing

7) Assist in-country compliance with government regulations including external audits and tax returns

8) Any other ad-hoc tasks from management

Requirements:

a) Accountancy in Diploma/Degree or equivalent certificate

b) At least 2 years of general accounting experience is advantageous

c) Has prior working experience with China accounts will be preferred.

d) Knowledge of VAT/GST and withholding tax is advantageous

e) SAP Business one experience will be advantage.

f) Knowledge of Microsoft Office. Computer literate with the ability to learn new software applications.

g) Positive working attitude with a high level of initiative

h) Good interpersonal and communication skill

i) Meticulous, able to work independently as well as in a team

j) Work requires willingness to work a flexible schedule.

4) Senior HR Excecutive

• Full spectrum of HR duties including payroll for 55 headcounts
• Monthly daily attendance sheet/KPI /payroll report to be given to the Group HR Mgr in China's Office
• CPF Contributions
• FWL Contributions
• Familiar with MOM website for WPOL and EPOL application/issuance/cancellation of WP/EP
• Maintainence of Worker's confidential information including Bank Account
• Prepare monthly payroll and pass to Accountant for processing
• Monitoring of all staff AL/MC/Childcare/NS Leaves/Maternity Leaves
• Follow up with One NS for NS Claim or Child care leaves for any outstanding claims
• Employees' Insurance including Medical/WICA /Motor insurance renewals
• In charge of 1 Store Executive/1 HR Admin/ 1 Bus Driver
• Arrangement of Bus Driver schedule for pick up and drop off of workers
• Arrangement of apprpriate courses for workers to attend
• Minimum Diploma in HR Studies
• Minimum 3 years HR experience handling payrolls
• Willing to work in Tuas Area (Company Tpt will be provided)

Car Dealer/Car Finance in Sin Ming requires Human Resource Executive

Job Highlights

Competitive Compensation and Benefit Package

Group Hospitalisation, Medical Insurance and Dental Benefits.

Career Advancement, Professional Development Training Workshops

Brand new office with an amazing team culture

A supportive collaborative team

Job Description:

Provide administrative and clerical support to the HR Manager

Responsible for recruitment and selection; post job advertisements on job portals, liaise with recruitment agencies and collaborate -with institutions to fulfil manpower requirements

Expand on new channels to increase leads and improve quality of potential candidates

Screen / review resumes and applications, conduct interviews and coordinate interview arrangements for hiring managers

Responsible for work pass related matters; applications, renewals, cancellations etc

Learning and Development, Planning Training Plan for all staff

Prepare letter of appointment, confirmation, termination, warning, salary revision etc

Maintain and ensure proper records of new hires and resignations

Maintain and ensure proper records of leave administration

Maintain staff uniform inventory

Maintain proper insurance records and ensure timely renewals

Manage tax clearance, government paid leave and NS make-up pay claims

Conduct employee orientation

Any other ad-hoc projects/tasks delegated

Working Hours:

Monday to Friday- 0845am-0545pm

Alternate Saurdays- 0845am- 1245pm

5.25 days work week (alternate Sat off)

Pay range $2500 onwards

Job Requirements:

Degree or Diploma in Human Resource or equivalent

Minimum 3 years of experience in Human Resource administration and recruitment

Able to work under pressure and efficiently in a fast paced environment

Excellent oral, written and interpersonal communication skills

Self-starter, good time management, and effective communication skills

Meticulous with work and tracking of hiring

Adapt at dealing with and engaging people at all levels

Proficient in MS office, outlook

Job Benefits:

Competitive salary

Annual, Birthday and Marriage leave

Dental Claim

Daily lunch provided

Health insurance upon confirmation

Annual bonus (depending on performance)

Staff rate for car rental and trading of cars

Provision of usage of car (depending on performance)

A casual work environment and a fun-loving team

Involved in full spectrum HR ranging from recruitment, onboarding, training & development, performance management, employee engagement and welfare.

Job Scope:

1. Input up-to-date research findings and prospect data into database.
2. Conduct simple research on prospective donors using public sources to help identify new individuals and corporates who could donate, and to help compile profiles to prepare fundraisers.
3. Compile and update donation and fund related information in the departments CRM database.
4. Provide support in preparation of data for development of new data analytics projects, e.g., studying effectiveness of email content.
5. Other basic database admin connected to prospects and donors.

Working Arrangement:

Working Hours:

Location: Nanyang Avenue

Salary: $2000-$2800/Month

Contract Duration: 6 Months (renewable subject to performance)

Requirements:

1. Minimum A-Levels/Diploma qualification
2. Possess experience working on databases and reviewing and collating quantitative data or qualitative information from public sources.
3. Possess some research experience and skills (e.g. academic/study research, market research, fundraising research).
4. Knowledge of MS Office applications including MS Excel and Word.
5. Ability to work on tight deadlines and work independently and in a team.
6. Demonstrate resourcefulness and flexibility.

EA License No.: 96C4864

Reg. No.: R22110485

• Free Shuttle Bus Service (Tuas West MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

We are looking for a dynamic individual to become the bridge between Bacha Coffee’s online community and the MarComs team, by building relationships with the online audiences through content engagement and moderation across a multitude of online platforms (Instagram, Facebook, Youtube, Google etc) on a global level. The individual will also be liaising with the agency in charge of China social platforms (WeChat, Weibo and Little Red Book) to be on top of online conversations. The ideal candidate would have impeccable problem-solving skills, listen and report online conversations from current/aspiring brand consumers and have excellent communication, with the support of his/her superior(s).

We are growing the team in a time of exciting continued global expansion, and you will have a platform to gain valuable experience and be challenged to think strategically as well as execute in an effective manner a varying range of tasks. You will be working with an energetic and dynamic team with opportunity for career growth and deliver impact with guidance from leaders with strong industry experience.

Primary Relationships:

The position works within the Corporate Communications Team, with the occasional support of the Customer Care department.

The position will have dual reporting; where the incumbent reports directly to the Assistant Marketing Director, alongside the Social Media Team.

Outside the organization, the position coordinates primarily with the brand’s online audiences on all social media channels.

Job Descriptions:

• Engage with all mentions and reposts to continue building a strong sense of community with the brand’s audiences
• Answer all customer queries on social media platforms in a timely manner and, where appropriate, transfer customer’s request to the Customer Care department to obtain specific information and escalate cases if needed
• Monitor daily/weekly/monthly performance on key operational metrics and execute timely interventions to ensure Customer Care matters are resolved
• Create monthly listening reports for the Social Media team
• Identify any challenges, gaps and opportunities in current Community Management SOPs and proactively suggest appropriate improvements and solutions to address them
• Document all resolved cases and most frequently asked questions in the internal database for tracking and improvement purposes
• Abide to Bacha Coffee’s policies and standards whenever addressing any customer online

Requirements:

• At least 2 years of experience in a customer service environment
• Good customer care and excellent communication skills
• Display strong willingness to learn and initiative
• Able to work under pressure and tight timelines
• Experience dealing with local and international markets and customers
• Fluent both written and oral in English; proficiency in other languages would be a plus

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Join Us at the upcoming ✨MCI Career Fair✨ on 29 November, 10am – 4pm at Kampung Admiralty‼ Discover