As part of the Infrastructure team, you will oversee the execution of infrastructure-related AEI projects from inception to completion including conducting feasibility studies to assess project viability, managing stakeholders and ensuring all project phases are executed efficiently and effectively.

Job Description

• Lead the end-user, design consultants and trade contractors in implementation of retrofitting for existing and new projects
• Establish project requirements such as design, functional, and operational needs, by collaborating with various stakeholders for projects in Downtown East
• Manage tender process including preparing tender documents, conducting tender exercises, evaluating submissions and making award recommendation
• Ensure projects completion on time and within budget, providing supervision and control according to project plans to ensure timeliness and quality standards
• Regularly update key stakeholders on project progress

Requirements

• Degree/Diploma in construction management or equivalent
• At least 3 years of relevant experience in handling building-related projects from inception to completion
• Proficient in Microsoft Word, Excel, Powerpoint and Microsoft Project
• Conversant with A&A works & contractual documents
• Excellent written and verbal communication skills
• Good negotiation skills
• Able to multitask and manage time efficiently

Construction Company looking for HR Executive (Full Spec):-

* 5days work per week

* Team work environment

Roles & Responsibilities:-

• Payroll (Staff & Workers) (Approximately 120++)
• Application/Termination/renewal of work pass
• Training Application
• Maintain,upkeep & update of all personal file & record
• Arrangement of interview
• Attend to employees and workers issue
• MOM Survey
• Audit
• Maintain company PMET and Quota
• MYE/PA application and update
• Labour management
• Recruitment
• Childcare leave/ NS claim/training funding claim
• IR8A& IR21 submission
• Maintain of annual leaves/Medical leaves
• Preparation of LOA
• Act as DPO Coordinator
• Assist in TOLQ matter

We provide a dynamic and collaborative work environment, offering continuous opportunities for both professional growth and personal development. If you are passionate about client relations and meet the qualifications outlined above, we encourage you to apply for this exciting opportunity and become part of our team.

We offer annual wage reviews and substantial opportunities for salary growth, directly linked to your performance and the company’s overall success. Our commitment to recognizing and rewarding high achievers ensures that you will be supported and valued as you progress in your career. Our competitive compensation package not only includes a base salary but also offers the potential for annual bonuses and performance-based raises, ensuring that your hard work and contributions are consistently acknowledged.

Responsibilities

• Client Retention and Support: Maintain and nurture relationships with existing clients by providing ongoing support, information, and guidance.

• New Client Acquisition: Actively identify and engage potential new clients to expand our customer base.

• Customer Service Excellence: Deliver exceptional customer service to ensure client satisfaction.

• Insurance Renewal Management: Understand and manage insurance renewals for allocated clients, including providing accurate quotes.

• Sales Growth: Effectively up-sell and cross-sell products and services to meet client needs and achieve sales targets.

Qualifications

• Education: Minimum O Level with credits in English and Mathematics.

• Proactive Attitude: Demonstrated proactivity and service-oriented mindset.

• Language Skills: Bilingual proficiency in English and an additional language.

• Sales Orientation: Strong sales-driven attitude with a positive and results-oriented approach.

• Communication Skills: Excellent interpersonal and communication skills.

• Adaptability: Quick learner and strategic thinker.

• Technical Proficiency: Proficient in MS Office applications.

• Certifications: BCP, PGI, ComGI, and HI certifications are advantageous if already acquired.

Responsibilities:

• Support full and day-to-day administration in the Human Resource department

• Handle recruitment activities in South East Asia including preparing advertisements, liaise with local vendors,

coordinating interviews, screening suitable candidate for employment, and background checks

• Cooperate with HR outsourcing partnerships regionally with HR shared services

• Conduct orientation for general staff and onboarding & exit formalities

• Coordinate the employee training including NEO and maintain training record

• Assist to do research and data gathering for case resolution where required

• Liaise with cross-functional team with the consolidated details to facilitate payroll processing

• Carry out HR activities in accordance with internal SOPs and statutory compliance

• Participate in HR cycle activities as in performance management, training needs analysis and compensation

planning and implementation where appropriate

• Co-ordinate to plan and organize employee social and recreational events

• Keep a proper and systematic record of documentations and staff data by assembling, and preparing.

• Ad-hoc duties as assigned

Requirements:

• Diploma/Degree in HRM or Business Administration or equivalent

• 2 – 3 years of relevant working experience

• Excellent command in verbal & written English and Mandarin to liaise with Mandarin speaking associates

• Proficient in Microsoft Office

• Good communication and interpersonal skill

• Team player, self-driven, result-oriented and organized

• Candidate who has regional HR operation exposure and is able to commit within a short notice will be

preferred

• Only Singaporean need to apply

The Account Executive (AE), APJ is a pivotal member of our field sales operations within the Cognizant Workday Practice. You’ll drive our growth by focusing on generating new revenue and developing strategic plans to identify, prioritise and close key opportunities within the ASEAN market.

Working alongside a talented team of professionals, you'll play a crucial role in guiding ASEAN businesses through their journey towards HCM and Financial transformation. The AE will build strong partnerships with our clients, lead our understanding of their objectives and co-ordinate our positioning of proposed consulting and delivery services.

The AE will lead the negotiation of contracts and effectively collaborate with internal teams to drive revenue growth and ensure client satisfaction.

Key Responsibilities

• Manage deal cycles across all Clients
• Actively update pipeline to ensure management is aware of deal flow
• Maintain a 3X pipeline of deals to quota
• Work with company counterparts to source and execute deals
• Engage with clients and prospects to provide services

Duties and Tasks

• Develop and plan a sales strategy, effectively positioning the Company’s services
• Cultivate relationships with Workday personnel and develop in-person relationships with all in-region field offices
• Develop and maintain relationships with Workday Account Executives and Business Development Managers
• Run complex sales cycles managing prospects and internal team members
• Organise and drive responses to RFPs and RFIs
• Set strategy for deal success
• Manage multiple, concurrent deal cycles maintaining accurate and timely client, pipeline, and forecast data
• Manage a quarterly sales quota and maintain a 3X pipeline of quota
• Provide support for marketing activities and events
• Work with the internal Delivery team to develop estimates for work and position us ahead of Cognizant competitors

Requirements

• Must have extensive experience and expertise in Workday Practice.
• Proven track record of improving service line efficiency and client satisfaction.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to lead and manage projects effectively.
• Commitment to staying abreast of industry trends and technological advancements.
• Adept at training and mentoring team members on new technologies and processes.

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

Duties

• Assists guests with check in and check out, attend to guests’ enquiries, feedback and complaints, ensure guests satisfaction by providing high quality services, and supervise and assist juniors in work operations.
• Ensures that guests' stay at the hotel are memorable
• Assists Duty Managers to resolve issue while they’re not available.
• Manages and motivates front-office teams in order to provide high quality services to guests.
• Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures.
• Helps the department meet its targets.
• Increases revenue through his/her sales efforts and by managing rooms’ revenue effectively (Revenue Management).

Requirements

• Opera system knowledge
• Diploma holder (preferably Hospitality Management)
• Minimum 3 years of hotel front office working experiences preferred. Candidates with no related experience will also be considered as on- the-job training will be provided
• Able to speak and understand English
• Independent and able to work under pressure
• Work on weekends and Public Holidays

Job Responsibilities

1. Ensures that accounts receivable and billing policies and procedures are properly implemented and in compliance with Hotel’s standards.

2. Ensures that the daily opening and closing report on the balances tally with the Opera system.

3. Ensures that the F&B daily credit card and city ledger transactions are accurately charged to the various accounts and entered accurately into the system in a timely basis.

4. Performs checks to ensure that all city ledger bills from F&B outlets are posted into the system tally with postings in the city ledger accounts.

5. Ensures that posting of city ledger folios is supported with the necessary documents.

6. Check and update payment advice.

7. Reconcile daily credit card transactions and credit card payments.

8. Prepare Proforma Invoices according to contracts / booking confirmations.

9. Prepare and send Statement of account (debtors and staff city ledger) on a timely basis.

10. Raises Request for Debit/Credit Notes/Adjustments and prepares Debit/Credit Notes when required.

11. Responsible for reconciliation of balances with SAP system and related systems.

12. Completes and submits month-end report to Accountant/Asst Financial Controller by the stipulated deadline.

13. Works closely with other sections/departments to resolve discrepancy on a timely basis.

14. Responsible in ensuring that the pseudo rooms that is billed to company are checked out from the Front Office System (Opera) and routed to AR Accounts for billing.

15. Process all refunds, including chargebacks.

16. Respond to and resolve all accounts / guests’ queries including credit card disputes.

17. Assist Credit Manager to follow up on payment.

18. Maintains the filing system for Accounts Receivables records

19. To carry out any other duties and responsibilities as and when assigned

Education & Work Experience

1. GCE ‘O’/‘A’ Level with Accounting or Diploma in Business Studies /Accountancy or similar qualifications

2. 2 years’ experience in Accounts Receivable, preferably in a hotel environment

3. Possesses good analytical skills

4. Knowledge in hotel’s systems such as Opera, Infrasys, SAP preferred

5. Proactive, meticulous and independent individual

Job Purpose:

To support the utilization of company’s marine assets and to understand the market situation/condition for assigned region.

Job Description:

• Responsible for Marketing and Chartering of Offshore Supply Vessels to local & overseas clients.
• Develop executable business development plans for assigned region.
• Able to engage global industry contacts and cultivate strong relations with clients / partners.
• Provide weekly marketing report on business negotiations, proposals and tenders handle by individual and team.
• Solicit and collate market intelligence for development of business strategy.
• Coordinate and work with internal cross-functional departments & companies to support the execution and delivery of projects.
• Timely payment collection on their projects.
• Coordinate and ensure timely delivery of vessel to client.

· Create, amend or cancel room reservations for guests, including group arrivals.

· Pre-assign rooms and monitor on departures.

· Coordinate with Housekeeping for the assignment and preparation of rooms for guest arrivals.

· Perform check-in and checkout functions in a friendly and professional manner for all guests, including the welcoming of VIPs, group and individual travellers. Escort guest to room for in-room registration, if required.

· Assign the requested room type and perform room move according to guest requests.

· Upsell higher categories of rooms / introduce Instant Award to guests to increase hotel revenue.

· Obtain guest particulars and update them, including guest preferences, in guest history.

· Perform foreign currency exchange and travellers cheques exchange in an accurate manner in accordance to hotel policies and procedures.

· Post mini-bar charges to guest folios for any last-minute consumption by guests upon departure.

· Post room charges for early check-in, late departures or for discrepancies in room rates.

· Post rebates for room charges, mini-bar consumption and other disputes claimed by guests, which have been agreed/ instructed by the Duty Manager.

· Coordinate with Banquet, Catering, Sales, Rooms Reservation and Credit departments for the updating or amendment of billing instructions.

· Perform cashier closure and any other cashiering duties.

· Perform pre-night audit functions.

· Follow-up on tasks and all outstanding matters to ensure that outstanding matters are resolved timely and according to guest requests.

· Provide information on Marriott Bonvoy programme.

· Enrol guests to the Marriott Bonvoy programme of the hotel.

· Assist guests with the preparation and updating of room keys.

· Extend warm welcome and provide directions and information to guests while at the lobby.

About Us:

Join our dynamic team at Hilton Garden Inn Singapore Serangoon, located in the heart of Singapore. We're seeking a Guest Service Executive to deliver exceptional customer experiences.

Job Summary:

Provide top-notch service to our guests, ensuring a memorable stay. Assist with guest inquiries, enhance customer satisfaction, and promote hotel services.

Responsibilities:

- Deliver high-quality service consistently

- Gather guest feedback and suggest operational improvements

- Resolve guest complaints efficiently

- Find solutions to problems and communicate effectively

- Maximize room occupancy with up-selling techniques

- Monitor Front Office team performance and service quality

- Maintain strong departmental relationships

- Assist in emergency handling and hotel operations

Requirements:

- 1+ year of hospitality experience

- Excellent communication and interpersonal skills

- Knowledge of hotel operations and systems

- Ability to work shifts, including weekends and holidays

• Assist in administrative work in the delivery of advisory services to patients and their families.
• Conduct assessment / home visits when necessary.
• Liaise with relevant agencies / authority / patients family.
• Assure that all referrals are attended to by relevant personnel.
• Liaise with nurses on patient-related matters.
• Assure that all referrals are attended to by self or relevant personnel.
• Act as a channel of communication between management and the customer care coordinator.
• Handle difficult customer and communicate escalated issues to the Manager.
• Keep update records of patients ( electronic or written data)
• Up-to-date the relevant information of government’s policy with regards to the elderly care Services and funding.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110981

EA Personnel Name: Law Mei Fong

Job Summary

The IT and Systems Manager is responsible for overseeing the organization's information technology and systems infrastructure. This individual contributor role involves providing 1st level technical support to users and working with our vendors for 2nd level / 3rd level support, managing the day-to-day operations of IT systems, ensuring network security, implementing IT policies, and managing system upgrades. The individual collaborates with other departments and ensures the organization's technology supports its business objectives effectively.

Key Responsibilities:

1. Technical Support and User Training:

· Oversee the provision of level 1 technical support to employees and departments.

· Work with and manage our vendors for level 2 and level 3 support/issues resolution.

· Develop and implement user training programs for IT systems and tools.

· Establish an IT helpdesk service to address technical issues efficiently.

· Establish clear documentation of system related processes for training and compliance.

2. IT Infrastructure Management:

· Oversee the management, maintenance, and improvement of all IT systems, including hardware, software, and networks.

· Ensure high availability of IT services, managing backups, disaster recovery, and contingency plans.

· Implement and maintain server architecture, cloud services, and data centers.

3. System Administration:

· Administer servers, databases, and networking equipment.

· Perform system monitoring, performance tuning, and troubleshooting to resolve issues quickly.

· Manage the integration of different software platforms and ensure seamless functionality.

4. Network and Security Management:

· Design and maintain secure and reliable networks (LAN/WAN/Wi-Fi) and VPN connections.

· Implement and monitor cybersecurity strategies, including firewalls, intrusion detection, and encryption.

· Regularly update security policies and ensure compliance with relevant standards and regulations.

· Project Management:

· Lead and manage project timelines, budgets, and resources.

5. Vendor and Asset Management:

· Manage relationships with third-party vendors, negotiate contracts, and oversee service level agreements (SLAs)

· Procure and manage IT hardware and software assets, ensuring efficient usage and cost-effectiveness.

· Track and manage IT inventory, ensuring timely upgrades and replacements.

6. Strategic IT Planning:

· Collaborate with senior leadership to develop and execute an IT strategy aligned with business goals.

· Identify opportunities to leverage new technologies to improve business operations and efficiencies.

· Stay current with emerging technologies and industry trends, recommending solutions that drive competitive advantage.

Required Qualifications:

· Bachelor’s degree in Information Technology, Computer Science, or a related field

· Extensive experience with IT systems, networks, and related technologies.

· Strong knowledge of system administration, network security, cloud services, and data management.

· Excellent project management and user management skills.

· Problem-solving aptitude and ability to work under pressure.

Skills and Competencies:

· Familiarity and experience with Microsoft Dynamics 365 Business Central, Microsoft Navision, Microsoft Excel, Jet Report.

· Strong technical expertise in systems administration and network infrastructure.

· Ability to manage multiple projects simultaneously.

· Excellent communication skills for collaboration across departments.

· Strong attention to detail and analytical skills.

· Familiarity with industry best practices in IT governance and security.

· Exposure and familiarity in F&B industry is a bonus – sales, procurement, inventory management processes.

· Strong ability to converse in Mandarin and in written Chinese is a requirement.

Essential Functions

1. Manage the recruitment process including job postings, screening, interviewing, and onboarding of new employees.

2. Assist in developing HR policies and procedures to ensure compliance with legal and regulatory requirements.

3. Monitor and manage employee performance evaluations, career development, and training programs.

4. Administer employee benefits programs and ensure smooth enrolment and communication of these programs to employees.

5. Facilitate employee engagement initiatives and support a positive organizational culture.

6. Handle employee relations issues, conducting investigations and resolving conflicts as necessary.

7. Maintain HR records, ensuring confidentiality and compliance with data protection laws.

8. Prepare reports and analytics on HR metrics, providing insights to management for decision-making.

9. Support financial administration tasks related to payroll processing and budget management.

10. Perform other HR-related duties as assigned by the HR Manager.

• Bachelor’s degree in Human Resources, Business Administration, or related field.

• Minimum 2 years of HR experience, preferably in a corporate environment.

• Strong understanding of employment laws and regulations.

• Excellent communication and interpersonal skills.

• Proficient in Microsoft Office Suite and HR management software.

Senior Executive, Culture and Engagement

Location: Central (onsite)

Mon to Fri Office Hours

Responsibilities:

You will support the Manager and work with VP, Human Resources indeveloping and executing strategies and programmes that enhance the company culture and increase employee engagement. This role will work closely with HR leadership and various business units to ensure that employees are motivated, empowered, and aligned with the company’s vision and values

Culture Development and Maintenance

• Lead the design and implementation of programs that promote the company’s core values and culture.
• Act as a culture ambassador, working with internal teams to ensure cultural alignment across all levels of the organization.
• Conduct culture assessments and provide actionable insights to enhance the work environment.
• Collaborate with leadership to maintain a strong, inclusive, and diverse workplace culture.

Employee Engagement Strategies

• Develop and execute engagement initiatives that enhance employee satisfaction and retention.
• Lead employee surveys, analyze results, and develop action plans at Corporate level to improve employee engagement.
• Organize events and campaigns that promote team spirit, wellness, and recognition of employee achievements.
• Partner with managers to identify areas of improvement and design programs to foster engagement.

Communication and Collaboration

• Facilitate open communication across the organization by developing platforms that encourage dialogue, feedback, and transparency.
• Act as a liaison between employees and management to address concerns and promote positive workplace relationships.
• Communicate and promote engagement programs, ensuring employees are well-informed about opportunities for involvement.

Data Analysis and Reporting

• Monitor employee engagement metrics and prepare regular reports on key performance indicators (KPIs).
• Analyze trends from engagement surveys and other feedback mechanisms to improve engagement strategies.
• Utilize data to recommend improvements to organizational culture and engagement practices.

Diversity, Equity, and Inclusion (DEI)

• Promote diversity and inclusion initiatives that foster a sense of belonging within the workplace.

Talent Retention and Development

• Assist in designing employee onboarding processes that introduce new hires to the company’s culture and values effectively.
  • Engage in talent retention strategies that reduce turnover and enhance employee satisfaction.

Requirements:

• At least 2 years working experience in HR, organizational development, or employee engagement roles.
• Proven experience in driving culture and engagement initiatives.
• Strong interpersonal and communication skills.
• Ability to analyze data and translate findings into actionable strategies.
• Knowledge of best practices in organizational culture, employee engagement, and DEI.
• Ability to manage multiple projects and collaborate with cross-functional teams.
• Experience in organizing company-wide events and employee recognition programs.

Interested applicants may apply, alternatively you may send in your CV to bexlyn.chiu[at]revup-proservices.com

Bexlyn Chiu

R1985241

EA 24C2366

• Perform general administrative and operational duties.
• Maintain and update service provider and client records.
• Manage paperwork and handle formalities related to claim matters.

Requirements:

• Diploma and above
• At least 1 year of relevant working experience.
• Proficient in MS Office.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Description:

• Provide receptionist duties at front counter
• Ensure accuracy of clinical data entry into computer system
• Able to apply basic patient care
• Maintain filling system, coordinate appointments and other admin duties
• Liaise with various insurance company and make payment arrangement
• Any other task as directed by the Clinic Manager or Doctor

Job Requirements:

• Min N/O level and above

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Job Description

• Industry/ Organization Type: Precision Manufacturing
• Position Title: Sales Manager
• Working Location: Zhuhai, China
• Working Hours: 5 Days, Mon-Fri (8 am-5.30 pm)
• Salary Package: Basic Salary (Up to￥30K) + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Build and nurture major international client accounts, ensuring alignment with the company’s business objectives.
• Demonstrate strong commercial acumen through comprehensive reporting and impactful presentations.
• Establish and maintain productive professional relationships with key commodity personnel on potential and current assigned customer accounts.
• Collaborate with factory teams in supporting, servicing and managing resources to meet account performance objectives and customers’ expectations.
• Develop and execute strategies to achieve sales targets, covering volume and profit margin goals.
• Proactively assessing, clarifying and validating customer’s needs on an ongoing basis.

APPLY NOW!!!

• Minimum Degree holder in any discipline.
• Minimum 8 to 10 years of experience in a senior sales role.
• Proven ability to develop strong client relationships.
• Experience in the manufacturing sector, specifically with component parts for the 3Cs Industry is preferred.
• Knowledgeable with silicone rubber, plastic injection and/ or metal precision components for non-functional parts.
• Excellent business relationships with major consumer companies’ commodity decision-makers is highly desirable.
• Exhibit leadership skills, high motivation for challenges, and a results-driven mindset.
• Exceptional communication and presentation abilities, with the capability to network with key leaders and decision-makers in targeted companies.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to anraduscn.researcher01(at)gmail.com. Please indicate #67117 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Retail Sales Assistant (Chocolate Products)

Salary: Basic $2000 - $2300 + Commission

Working Days: 5 Days

Working Hours: 44 hours/week (4 days 9 hours; 1 day 8 hours)

Working Location: Changi

Job Description

• Interact with customers to sell products and provide customer service
• Generate new businesses (Walk Ins or / and Phone enquiries)
• To contact customers and perform after sales services
• Attain and maintain required service standards
• Respond to service challenges, e.g. handling customer queries and / or complaints
• Provide supporting activities; i.e. invoicing, packing
• Maintain housekeeeping standards at the Boutique

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Our client is a MNC with offices spanning over 20 countries in the Asia Pacific region. They aim to be a one-stop station for information products and library technologies.

Working Location: Kaki Bukit (Techlink)

Working Hours: Mon-Fri 9am-6pm

Responsibilities:

• Lead Generation: Identify and qualify leads.
• Customer Engagement: Reach out to potential customers through email, phone calls, and online platforms to introduce our online education research content and understand theirspecific needs.
• Product Demonstration: Conduct demonstrations and sales presentations of our research content, showcasing its features, benefits, and usability to potential clients.
• Sales admin: Prepare proposals
• Market Research: Stay updated on the latest trends and developments

Requirements:

• Min Diploma
• Possess strong communication skills
• Good knowledge of online research platforms e.g. Qualtrics, SurveyGizmo, SurveyMonkey, Google Forms, Gorilla, Inquisit, Pavlovia, etc

To Apply:

Please attach your resume with the following information:

• Reason for leaving last/ current employment
• Last drawn salary
• Expected salary
• Notice period

(We regret that only shortlisted candidates will be notified)

We are looking for either fulltime or Part-time(weekly 3 days) for this role.

HR Functions

• In charge of recruitment, job posting, screening of applicants, arrange interview
• appointments, ensure pre-employment requirements are fulfilled for newly hired employees.
• Liaise with the Ministry of Manpower and ensure company is in full compliance with MOM laws and other requirements. Update the management for any new rules issued by the Ministry of Manpower.
• Application and renewal of necessary work permits such as Employment Pass and S-Pass for foreign employees.
• Monitor the market rate for the salary of each position in the company and collect survey report at least once a year to be submitted to the Financial Controller.
• Liaise with the Insurance agent for renewal of existing health insurance policy, inclusion of newly hired employees in the policy and assist in employee’s insurance claims.

Finance / Admin Functions

• Liaise with the Insurance agent for the renewal of office insurance and work compensation injury policy.
• Ensure the availability of first aid kit and medicines for employees’ use and for inspection of MOM
• Replenishment of pantry & office supplies
• Liaise with the building management on fire drills and notices pertaining to our premises.
• Liaise with SCDF and other government agencies for application and renewal of permits
• Direct the part-time cleaner to ensure the cleanliness of the office and laboratory.
• Maintain orderliness of the office premises.
• Coding the suppliers’ invoices for office related Service Providers
• Prepare payments to suppliers, as per payment terms, via online banking and recording of
• payments in QuickBooks.
• Preparation of payment vouchers
• Handling and Replenishment of Petty Cash Fund
• Other ad hoc admin duties.

Reporting Requirements:

• Recruitment Status Report
• Support preparation of Finance / Accounting Reports (as required)

Qualifications:

• Advanced Diploma or Degree in Accounting or equivalent
• Working knowledge of HR Administration and MOM laws in Singapore
• Proficient on Quick Book accounting system
• Exposure to ERP like Odoo, Netsuite
• Proficient on MS Office (MS Excel ad MS Word)
• Minimum work experience for at least 3 - 5 years
• Team player

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

This position supports global and local marketing campaigns for Bacha Coffee Brand.com, by implementing digital sales, marketing, and logistics strategies across BachaCoffee.com, social media, search engines, and other channels. The objectives include driving net sales while maintaining luxury market positioning. This role requires understanding of branding, digital marketing, consumer relationship marketing and knowledge of online luxury retail and digital platforms.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position will assist with the conception of marketing campaigns, and management of loyalty marketing and has primary working relationships with the Design, Public Relations, Marketing, Social, Operations, IT and Warehouse teams, as well as staff with similar roles within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (media agencies etc.) as well as customers from online and social media platforms.

Responsibilities

Campaign Activation

• Assist with the creation, execution and management of multi-channel online promotions and thematic campaigns globally.
• Work with franchisees and subsidiaries to develop market specific and market appropriate content and campaigns to drive sales.

Coordinate with internal teams to ensure the successful execution of eCommerce campaigns and order fulfilment

• Manage deadlines and ensure timely execution of campaigns
• Update monthly online marketing calendars, making sure internal and external teams are aligned
• Monitor and report campaign performance, assessing results against goals and identify opportunities for improvement.
• Ensure availability during non-office hours during peak sales periods to assist when required with mega campaign order processing and customer service

Performance Marketing and Search Engine Optimisation (SEO)

• Support development of media strategies and plan for activation across paid channels to drive traffic to BachaCoffee.com, drive conversions, increase customer base and promote active engagement.
• Work with eCommerce manager and agency to implement the right growth strategies for BachaCoffee.com through paid social and search campaigns.
• Conducting keyword research and analysis to optimise paid campaigns.
• Implement SEO strategies to improve search engine rankings and increase organic web traffic.

Site Merchandising and Optimisations

• Review merchandising on-site, for the best consumer journey
• Identify opportunities for improvement of online user experience
• Contribute valuable ideas to support revenue growth, number of orders, number of customers, and average order value
• Contribute to the optimisation of eCommerce content and design to match brand guidelines and improve user experience.
• Support management of content of Bacha Coffee’s multiple sites via CMS and other platforms, ensuring full site functionalities and content accuracy, when required

Loyalty Programme and Consumer Lifecycle Marketing

Develop and manage loyalty programme alongside internal teams, to enhance customer retention and lifetime value.

Design and implement loyalty campaigns, rewards and incentives to engage and retain customers.

Provide insights into customer behaviour and suggest improved content, eCommerce journeys, and direct marketing initiatives to increase customer satisfaction, engagement and commercial opportunities.

Assist to contribute ideas about new manners to engage with customers, whether through CRM, software innovations or exceptional luxury experiences.

Report and Analysis

Utilise analytics tools to monitor and provide actionable insights for improvements.

Compile weekly, monthly and annual digital marketing campaign performance reports for eCommerce Manager.

Others

• Keep updated and informed by doing research into luxury brand.com platforms across markets and domains
• Stay up to date on new technologies to ensure Bacha Coffee always offers the very best user experience

Requirements

• 2-4 years working experience in digital marketing, E-Commerce, media planning or other similar roles
• At least 2 years of working experience in online D2C
• Mastery of basic digital marketing principles, such as target segmentation, category, value proposition, positioning, and brand strategy.
• Have strong analytics skills and problem-solving capabilities, with an understanding of E-Commerce specific metrics – CPA, CR%, CTR, ROAS etc.
• Knowledge of key acquisition platforms for Search, Display, Social (Google, Facebook, Instagram, YouTube etc.) and Analytics (Google Analytics, Tag Management Systems)
• Experience dealing with local and international markets and customers.
• Knowledge of basic CRM and CMS environments and features.
• Knowledge of SEO, Google Analytics, Google AdWords, and social platforms.
• Knowledge of website design, html, search and social advertising, URL architecting, programmatic advertising, email marketing, and e-commerce.
• Fluent English and strong writing skills.
• Presentation skills and previous experience in the luxury industry would be a plus.
• Completion of Google Analytics Certification is a must
• Completion of Google Adwords and Meta Advertising certifications is a plus
• Work experience in an agency is a plus
• Positive character who is able to pivot across multiple tasks

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

The main responsibilities and tasks of this position are listed as, but not limited to the following:

• To ensure compliance with standard of service, operating procedures, and health/ safety regulations
• Extend warm greetings to guests upon arrival and usher them to allocated seats.
• Ensure that mis-en place/side station is all properly set-up before the shift commences.
• Attend daily briefing and ensure all job assignments are duly carried out.
• Greet and bid farewell to guests in a professional and warm manner.
• Carry out suggestive selling.
• Assist cashier in preparing and presenting bills.
• Assign responsibilities to team members and help during busy periods.
• Supervise and train team members to ensure high service standards are maintained.
• Assist Superior to enforce all pre-check and check control procedures.
• Monitor the quality and quantity of all food and beverage items served and provide feedback to culinary team.
• Routine inspection of all outlet equipment to assure all are in proper working condition and prepare a list of equipment in need of repair and maintenance.
• Take ownership of a guest complaint/problem until it is resolved, or it has been addressed by the appropriate manager or employee.
• Develop a relationship with all guests to build repeated clientele internally and externally.
• Ensure the front and back areas meet standard for cleanliness, proper set up, sufficient supplies and equipment (HACCP)
• Ensure colleague is effective and well trained and deviation from service procedure is corrected through on the job training.
• Ensure that established control procedures, liquors’ law and regulations are followed.
• Monitor volume of business and related labor requirement forecast and control.
• To perform any other duties that may be assigned by the Management.

Job Description:

We are seeking a dedicated and customer-focused individual to join our team as a Helpdesk Agent. In this role, you will be responsible for providing essential support to users who require assistance with password resets and basic account access issues. Your primary focus will be on delivering prompt and efficient service while ensuring a positive experience for all users.

*Rotating Shift & Weekend Support Required*

Responsibilities:

• Password Reset Assistance: Respond to user requests for password resets promptly and efficiently, following established procedures and security protocols.
• User Authentication: Verify user identities and ensure proper authorization before processing password reset requests.
• Troubleshooting: Perform initial troubleshooting of basic account access issues to identify potential causes and solutions.
• Documentation: Accurately document all user interactions and resolutions in the helpdesk ticketing system, ensuring thoroughness and clarity.
• Escalation: Escalate complex or unresolved issues to appropriate technical teams or higher-level support personnel as needed, following escalation procedures.
• User Education: Provide guidance and education to users on best practices for password management and account security.
• Customer Service: Deliver exceptional customer service by maintaining a professional and courteous demeanor in all interactions with users, demonstrating empathy and understanding.
• Adherence to Policies: Adhere to company policies, procedures, and security guidelines at all times to ensure the integrity and confidentiality of user accounts and data.
• Continuous Improvement: Actively participate in training and professional development opportunities to enhance skills and knowledge related to password management and user support.

Requirements:

• Education: Diploma or equivalent; additional certifications or coursework in IT or customer service is a plus.
• Experience: 3 years of experience in a customer service or helpdesk role preferred, with specific experience in password reset support highly desirable.
• Technical Skills: Basic understanding of computer systems, networks, and password management principles; familiarity with helpdesk ticketing systems is advantageous.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate technical concepts to non-technical users.
• Problem-Solving Abilities: Strong problem-solving skills and the ability to troubleshoot and resolve basic technical issues independently.
• Customer Focus: Dedication to providing exceptional customer service and maintaining a positive user experience.
• Team Player: Ability to collaborate effectively with team members and other support personnel to achieve common goals.
• Adaptability: Flexibility to adapt to changing priorities and work effectively in a fast-paced environment.
• Attention to Detail: Meticulous attention to detail and accuracy in documenting user interactions and resolutions.
• Able to commit to rotating shifts & weekend support
• Singaporean(s) Only

If you are passionate about helping users and ensuring their satisfaction through prompt and effective support, we encourage you to apply for this position. Join our team and play a crucial role in facilitating user access and enhancing overall productivity within our organization.

Coen Tay Zhi Xuan (R1989334)

Scientec Consulting Pte Ltd (Scientec Personnel) -11C5781

• Free Shuttle Bus Service (Tuas West MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

RESPONSIBILITIES:

· Handle AP of accounts including data entry into the accounting system.

· AP duties include verifying vendor invoices with supporting documents and issuing payments.

· Ensure compliance with internal controls, policies, and processes for accounting & finance functions.

. Verify and manage payment requests, ensuring timely payments for institutions according to the agreed schedule.

· Liaising with Operations and external vendors on key accounting-related matters.

· Cross-functional support on ad-hoc reports and/or accounting matters.

REQUIREMENTS:

· Professional qualifications, Diploma and/or Degree in Accountancy or equivalent.

· 3-5 Years of Experience.

· Possess a willing-to-learn and proactive attitude.

· Good communication and interpersonal skills.

· Experience with construction accounts management is a plus

· 5 days work week