The Assistant Events Manager / Events Executive (Events & Conference Services) is responsible for working to achieve the strategic goals of the hotel, specifically in banquet sales.  Sales segments can be sub-categorized into corporate and weddings.  He/ she will also support and service group files handed over from sales. This position is also responsible to follow through on all matters pertaining to events and functions in the hotel. 

Primary Responsibilities

Achieves Both Individual and Team Revenue as well as Profit Goals as per Budget and Forecast

• Achieves sales objectives and measureable goals set by management in terms of revenue as well as other financial KPIs based on budget.
• Proactive development of new businesses for key accounts and special events, working closely with the room sales team.
• Establishes close working relationships with existing guests.
• Understands the needs of the ever-changing market.
• Strong conversion in corporate / wedding enquiries.
• Presents hotel’s products and offerings to guest.
• Efficient negotiation and upselling to maximize revenue.
• Maximises experience and revenue of conference groups staying in the hotel (for Conference Services role)
• Ability to innovate with the hotel offerings and creative selling for banquet venues.

Focuses on Meeting Planner / Guest Experience

• Ensures the accuracy of bookings, event requirements, BEO at all times.
• Familiarises with the house system. (Opera, Table Management System & Social tables)
• Timeliness in responding to enquiries from various platforms.
• Uses a Heartist® approach – make the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Focuses on the client experience and is present pre and post events.

Delivery of a Successful Event

• Effective communication among colleagues (inter departments) in a timely manner.
• Evaluates guest satisfaction and encourages continuous work improvement.
• Maintains a good working relationship with external suppliers.

Contributing to the Goal

• Cross selling of hotel guest rooms, banquet, spas, florist and any revenue generating sources to support the hotel’s achievement of its overall revenue goal.
• Active participation in departmental meetings and trainings.
• Identifies and proposes improvement on quality of F&B experiences wherever necessary.
• Contributes to the hotel’s CSR efforts by supporting the Planet 21 program.
• Upholds the Accor Values in the work nature, increasing stakeholders’ interest.
• Performs any other duties and responsibilities that may be assigned.

The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.

Primary Responsibilities 

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties. 
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.
• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
• Performs any other duties and responsibilities that may be assigned.

Provide customer service in monitoring freight to ensure timely arrival, accurate and timely customs declarations for final delivery to consignee within specified / agree timeframe

Follow up on inbound shipments and ensure timely delivery to consignee.

• Monitor flight/vessel arrivals and ensure timely feedback on arrival information to customer.
• Ensure to meet all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
• Ensure that discrepancy related to shipment is reported to customers and origin offices promptly.
• Complete customs competency test and able to file for customs entry whenever necessary/required.
• Ensure all paperwork are in proper order that meet customer profile and comply to local rules and regulations.
• Ensure Key Performance Indicators on customs entries are met within customers' requirements. Comply with Singapore Customs / Competent Authorities rules and regulations imposed as well as adhering compliance to Expeditors policy and expectations.
• Achieve 100 % customer satisfaction at all times through understanding customers' needs and handling requirements as well as ensuring 100% compliance.
• Respond to customer complaint and query with a sense of urgency and provide solution or improvement plan whenever possible.
• Answer all incoming calls promptly and politely.
• Develop good rapport with the customers.
• Ensure all data are entered into system timely and accurately.
• Ensure that freight and handling charges are billed to customers timely and accurately.
• Prepare and submit reports timely whenever required.
• Take up additional tasks as required to meet department's needs.

Other skills

1. Good working knowledge in computer software applications including E-Mail, Excel, Word and PowerPoint
2. Good interpersonal and problem-solving skills
3. Good communications skills with good command in written and spoken English.

Are you a dynamic and results-oriented professional with a strong background in commercial management? Royal Ocean Marine is seeking a talented Commercial Manager to join our client's team in the marine /shipyard / refurbishment / interior industry. In this role, you will be responsible for overseeing all aspects of our commercial operations, including client relationships, contracts, and sales strategies. This is an exciting opportunity to lead a team and drive the success of our business.

Responsibilities

• Develop and implement commercial strategies to achieve business objectives
• Manage and nurture client relationships to ensure customer satisfaction
• Negotiate and finalize contracts with clients and suppliers
• Analyze market trends and identify new business opportunities
• Lead and motivate a team of commercial professionals
• Monitor and evaluate the financial performance of commercial activities
• Collaborate with cross-functional teams to optimize operational efficiency
• Represent the company in industry events and build strong networks

• Bachelor's degree in Business, Marketing, or a related field
• Minimum 3 - 5 years of experience in commercial management
• Proven track record of successfully developing and executing commercial strategies
• Strong negotiation and communication skills
• Excellent leadership and team management abilities
• Ability to analyze market trends and identify business opportunities
• Results-oriented mindset with a focus on achieving targets
• Proficient in Microsoft Office applications

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position.

Chan Chee Meng

EA 07C3069

R1110620

• Consistently offer professional, friendly and engaging service
• Is present in the lobby and at the reception in order to meet guests on a daily basis, enhance guest satisfaction
• Handles guest feedback, ensures follow up
• Develop close relationships with guests to encourage loyalty
• Ensure guests receive a warm and friendly welcome
• Develop close relationships with guests throughout their stay with the aim of gaining their loyalty
• Ensures that guests receive a warm and personal welcome from the team
• Identify and develop existing policies and procedures to improve the guest experience
• Review all arrival and VIP reports to ensure all special requirements are met or exceeded
• Liaise with Front Office and Housekeeping team to ensure smooth arrival/departure of VIPs
• Establishing a strong working relationship with the Executive Chef and kitchen team
• Generating monthly reports, ordering beverages and completing stocktake
• Minimum 3- 5 years of related experience preferably in the Hotel industry
• Mature, energetic, assertive, independent and a team player
• Strong leadership skills with excellent interpersonal and communications skills
• Perform other reasonable duties assigned by the Management.

Only shortlisted candidates will be contacted.

Roles & Responsibilities:

Description

Procurement Manager is responsible to maintain corporate governance in areas of contracts and procurement, negotiating and managing contracts as well as getting involve in contract and procurement processes including defining needs and options and make recommendations. She/He is to assist in legal issues of the Company.

Responsibilities

· Prepare, monitor and manage budget.

· Drafting, Evaluation, Negotiation and Execution for all types of contracts including but not limited to formal, short form, and annual contracts;

· Address queries with regards to Tenders and to prepare the Tender Look- out List. Review and comment on tender analysis prepared by project stakeholders before it is presented to the Client;

· Prepare tender evaluation reports and recommendations;

· Review, develop and implement procurement and contract administration procedures, systems and policies in consultation with Management and in compliance with Company policies;

· Advise and assist the Management and Projects on procurement/commercial and contractual matters/ legal matters/warehouse matters;

· Communicate, collaborate meetings with vendors and projects where necessary and provide advice on commercial and contractual issues;

· Assist Project Manager in providing the necessary risk management services when required;

· Prepare, review, clarify and address queries on contractual correspondence including consultancy agreements, draft contract documentation (such as letters of intent), tender documentation, etc;

· Check contract documentation and negotiate contract terms to the best interest of the Company with particular attention to managing future risk;

· Identify possible areas of dispute amongst the Consultant(s), Contractor(s) as well as Client(sJ and take the necessary proactive measures.

· Ensure that signed contracts are communicated to all relevant parties to provide contract visibility and awareness, interpretation to support implementation;

· Review insurance claims arising on the project and assist to successfully conclude such claims;

· gree final accounts, including the assessing and resolution of commercial claims

· Ensure contract close-out, extension or renewal;

· Establish and maintain the system to pre-qualify Consultants ,Contractors and vendors;

· Establish and maintain the system to evaluate Consultants ,Contractors and vendors;

· Establish and maintain internal guidance documents and training on procurement and contracts.

· Monitor compliance by company employees with established procedures

· Maintain contractual records and documentation such as receipt and control of all contract correspondence, customer contact information sheets, contractual changes, status reports and other documents for all projects

· Manage claims and their associated correspondence and documentation.

· Provide advice and support for overall procurement activity

· Provide the procurement governance

· Implement HSE objectives, policy and company HSE procedures within his authority limit

· Oversee Procurement Department within and outside Singapore.

· Travel to oversea as necessary

Job brief

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills

This is a part-time position for weekdays (8:00 AM to 1:00 PM) at $12.00 per hour (with CPF contribution).

Duties and Responsibilities:

1. Enrols participants and handles re-schedule, withdrawal and refund requests.

2. Checks and files return of attendance sheets, assessment records and excess materials.

3. Assists with the compilation and management of course materials.

4. Performs ad hoc administrative tasks, ensures proper upkeep of office equipment, and maintains optimum stock levels of all office and sundry supplies.

Requirements:

1. Minimum educational qualification: ‘N’ Level or equivalent.

2. Be computer literate and conversant with Microsoft PowerPoint, Word and Excel.

3. Able to work independently with minimum supervision.

4. Meticulous with strong emphasis on details and accuracy.

5. With strong work ethnics, professional conduct and a postive (can do) mentality.

Roles & Responsibilities

As the Human Resource Manager, we are looking for someone who is passionate about what they do, keen to learn, grow and develop with the business. Your duties will involve managing activities such as job design, recruitment, performance management, training & development, and talent management. This role also oversees all aspects of human resources practices and processes.

You have to ensure a productive workplace where everyone works to realise the established mission and objectives. Promoting corporate values and shaping a positive culture is a vital aspect.

Responsibilities:-

• Responsible for the full spectrum of HR including talent acquisitions, performance management, compensation and benefits, staff welfare and training including payroll.
• Talent acquisitions include end to end recruitment and selection process for both local and remote teams including arrange for interview and collaborate with department heads to understand the skills and competencies required for openings.
• Competence to build and effectively manage interpersonal relationships at all levels of the company.
• In-depth knowledge of labour law and HR best practice.
• Implementing performance appraisals, training and feedback across the agency in line with local/regional HR standards.

Requirements:-

• Minimum Degree in Human Resources or related field with at least 3 years of HR Manager experience.
• Proven working experience as HR Manager.
• People oriented and results driven.
• Independent team player and ability to work in fast paced environment.
• Knowledge of HR systems and database.
• Proficient in MS Office, Possess good interpersonal and communication skills along with leadership skills.

Duties & Responsibilities

· Serve as the primary point of contact for all project stakeholders, including clients, vendors, and contractors.

· Define project scope, objectives, and deliverables in collaboration with senior management and other key stakeholders.

· Develop detailed project plans to track progress and ensure timely completion of project milestones and deliverables.

· Identify and procure all necessary resources to complete the project within budget and on schedule.

· Manage day-to-day project activities and resolve any issues or conflicts that arise.

· Monitor project progress and performance against established metrics and KPIs.

· Prepare regular project status reports and share them with all relevant stakeholders.

· Facilitate communication and collaboration among all project team members.

· Anticipate and mitigate risks that could impact project success.

· Ensure adherence to all safety protocols and regulations.

· Coordinate with external partners and suppliers as needed.

· Close out the project according to established procedures and hand off all project documentation to the client.

Skill Requirement

· Negotiating contracts with vendors, including prices and terms of payment

· Monitoring project performance and ensuring that the project is completed according to the agreed upon schedule and within budget guidelines.

· Managing all aspects of the project, such as selecting contractors, obtaining permits, and ensuring compliance with regulations.

· Coordinating with architects, engineers, and other construction professionals to ensure compliance with building codes.

· Scheduling work crews, ordering materials, and tracking progress daily.

· Managing relationships with subcontractors, suppliers, and clients throughout the life of the project.

· Working with clients to determine their needs, designing custom solutions, and estimating costs.

· Reviewing engineering plans and conducting inspections during construction to ensure compliance with building codes and specifications.

· Communicating regularly with clients on project status and providing updates on any changes to the timeline or plan.

Qualifications

· Diploma or bachelor’s degree in construction, Construction Management, Engineering, or a related field.

· Applicable experience may be substituted for the degree requirement.

· A minimum of 5 years’ relevant project management experience in the construction industry.

· Excellent computer skills and proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint and Access).

· Experience with document control, scheduling, cost control and project management software is preferred.

· Excellent written and verbal communication skills and strong organizational skills.

· Strong analytical and problem-solving skills, and attention to detail.

· Ability to handle large volumes of work and multi-task in a fast-paced environment.

· A minimum of 2 years relevant experience in the Solar industry is preferred.

Job Responsibilities

• To support the construction team for M&E engineering works.
• Planning/scheduling and coordination of M&E works.
• Project coordination, supervision, and monitoring of the progress of site work.
• Coordinate M&E engineering work and work closely with other department staff to resolve site discrepancies and technical issues.
• Oversee and ensure works are carried out in accordance with the approved drawings, materials and method statements.
• Ensure quality work in order to achieve CONQUAS and/or QM requirements
• Liaise with clients, consultants, relevant authorities, and sub-contractors on M&E issues.
• Handle any other ad-hoc duties and tasks assigned.

Requirements

• Degree in Mechanical & Electrical Engineering or related fields. PE Board recognized degree is preferred.
• Minimum 10 years of relevant experience in the construction industry.
• Preferably with MOHH or HDB experience.
• Proficient in Autodesk Revit or BIM software.

Direct Responsibilities
Overall IT PM for the program.
IT Delivery leader for the program - Working with Front Office, Operations, Finance and Technology stakeholders for the target architecture
implementation
Prepare, maintain and manage project plan, delivery coordination and governance
Coordinating with other IT teams, front office, operations and finance stakeholders to ensure onboarding, capacity planning and securing the
deliveries
Test management for the front to finance chain
Stakeholder management, running program governances, Steering committees, regular operational and working committees

Technical & Behavioral Competencies
Ability to understand transversal architecture in a Capital Markets context
Basic technical analysis skills on systems interfacing, identify gaps and propose resolutions
Knowledge on Trade life cycle
Ability to work with stakeholders across geographies
Previous experience in working in Matrix organizations

Specific Qualifications (required)
Strong functional PM with Global Markets experience – Exposure to Equity Derivatives Trade Processing Systems implementation would be a key
criteriaTransversal front to back project implementation experience – Exposure of referential, trade booking, settlement, Reporting, Regulatory reporting,
accounting, group reporting chains
PM expertise managing large transversal IT programs ? 2-3 Mi euros in budget is mandatory
Minimum 12 Years of Project Management Experience

ECB Financial Group is an award-winning financial institution dedicated to providing innovative and reliable trading and financial solutions while fostering sustainability and social responsibility. We are committed to enhancing our brand presence and promoting sustainable practices across all aspects of our operations.

We are seeking a dynamic and experienced Branding and Partnership Senior Manager / Team Lead to lead our efforts in brand development, strategic partnerships, and amplification through various channels including social media. The ideal candidate will possess a strong blend of creativity, strategic thinking, and relationship-building skills to drive our sponsorship initiatives, charity donations, and overall brand story.

Key Responsibilities:

1. Strategic Partnership Development:

•    Identify, develop, and nurture strategic partnerships with organizations, events, and initiatives that align with ECB’s brand and values.
•    Negotiate partnership agreements and contracts to ensure mutual benefit and alignment with organizational objectives.
•    Manage ongoing relationships with partners, ensuring effective collaboration and delivering on partnership commitments.

2. Branding and Storytelling:

•    Develop and articulate ECB’s brand story, ensuring consistency across all touchpoints and communications channels.
•    Collaborate with internal teams to develop compelling brand messaging and narratives that resonate with target audiences.
•    Continuously monitor market trends and consumer insights to refine and enhance the brand narrative and positioning.

3. Sponsorship Management:

•    Lead the identification and evaluation of sponsorship opportunities, with a focus on sports sponsorship, community events, and charitable initiatives.
•    Oversee the planning, execution, and measurement of sponsorship activations to maximize brand exposure and engagement.
•    Manage sponsorship budgets, tracking expenditures and ROI to ensure optimal resource allocation.

4. Social Media Amplification:

•    Develop and implement social media strategies to amplify ECB’s brand presence and partnership activations in collaboration with the Social Media Team.
•    Work closely with the Content and Social Media Team to create engaging content and campaigns that leverage partnerships and sponsorships to drive brand awareness and engagement.
•    Collaborate with the Social Media Team to monitor social media channels, analyze performance metrics, and adapt strategies to optimize results.

• Bachelor's degree in Marketing, Communications, Business Administration, or related field; Master's degree preferred.
• Proven experience (6-8 years) in branding, partnership management, and/or sponsorship activation within the financial services or related industry.
• Strong understanding of brand development principles, storytelling techniques, and marketing trends.
• Excellent negotiation, communication, and relationship-building skills.
• Demonstrated ability to think creatively, solve problems, and drive results in a fast-paced environment.
• Proficiency in social media management tools and analytics platforms.
• Ability to travel as needed for partnership meetings, events, and activations.