Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Stewarding Supervisor / Assistant Manager, we rely on you to

• To maintain the cleanliness and hygiene standard of the outlet as per the SFSMS Policies.
• To ensures employees and contractors follow and adhere to hotel policies.
• Arrange requisition of par stocks and supplies of stewarding storeroom to ensure that sufficient items are available for operations all times.
• Prepare inventory lists and personally conduct inventories for various outlets
• Other ad-hoc duties assigned by management

We are looking for someone who:

• Preferably has experience working in hospitality industry
• Committed to maintaining quality standards
• Good team player who is keen to learn
• Communication and interpersonal skills
• Willing to work shifts

If you are the right person, what are you waiting for? Click the apply button now!

Our Regional Finance Team is seeking a highly motivated Finance Controlling Senior Manager to oversee the Q-Commerce controllers of a portfolio of countries as well as provide value-added analysis contributing to important business decisions with key stakeholders. The Finance Controlling Senior Manager is based in the Singapore and will report to the Finance Controlling Lead.

Responsibilities:

• Business partnering activities with local and regional stakeholders for APAC markets and all businesses under the Q-Commerce space
• Be part of a lean high-powered Regional Finance Team, having a strong understanding of finance processes and overseeing matters relating to finance accounting standards and processes and month-end closing activities
• Ensure financial reports are produced accurately and in timely manner.
• Point-of contact in matters relating to process optimisation and standardisation, enhance reporting efficiency such as implementing new accounting processes and reporting guidelines
• Partner with FP&A and Business Insights team to provide accurate and value-added analysis that impacts best estimates, budget and forecasting
• Oversee financial and information analysis, measure the financial impact from a broad range of variables and key indicators.
• Assist in ad-hoc projects, systems implementation and continually automate/streamline processes to improve business efficiency in the region.
• Assist local stakeholders on group accounting policies, audit, tax and other statutory requirements if necessary

• Coordinate and communicate with cross functional and customer working teams to deliver success.
• Ensure relationship between customers and agency teams are optimised through delivery of data led insights.
• Create cross-channel and platform strategies and recommendations through data.
• Work with internal and external stakeholders to drive test and learn initiatives with innovation agenda.

What a Head of Customer Success Management does at Visa: 

·       Identify and implement process improvements within the Customer Success team

·       Drive identification, forecasting and closing of adoption opportunities

·       Manage a team of Customer Success Managers to ensure the team is achieving their and the Pod’s collective goals

·       Mentoring and coaching the team on how to work closely with the commercial team and customers to identify opportunities and understanding new markets/segments

·       Cross functional collaboration within the organization to continually enhance and improve communication, processes, and product positioning

·       Be a customer champion, ensuring their views are represented in the company and driving continual improvement in user satisfaction

·       Able to clearly articulate Currencycloud’s services and solutions to customers, as well as educating the customer on their market

·       Help improve the knowledge of the team, coaching them on new developments within Currencycloud

·       Influence product development by working closely with our product, marketing, and sales teams to collect and digest user feedback

·       Maintain a laser focus on quality, with top-notch written and spoken communication

·       Training and onboarding of new team members

Why this is important to Visa

The Head of CSM is a key role in the teams ongoing development and growth of the Customer Success team, which sits at the heart of the action at Currencycloud, creating the link between the customer and Currencycloud’s other teams. The team ensures that our customer's voices are heard so that they can get the maximum value from using our products and successfully grow their businesses. CSMs work in close collaboration with Account Managers and Solution Consultants throughout the whole lifecycle of a customer and are key to driving adoption, growth, and minimizing churn.

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

The technical team is an independent team of experts within IQ-EQ providing technical and regulatory assistance / advice to global client services teams, sales and implementation teams, and global clients within the Funds & Institutional segment.

The core part of technical team work is focused on 3 key areas:

1) Technical Advisory (technical accounting and PE/RE industry / regulatory related queries, technical support to sales and implementation team for new clients etc) ;

2) Technical Reviews (technical / quality reviews of financials, key accounting policies and other complex deliverables); and

3) Technical Updates (monitoring latest accounting, industry and regulatory updates. Issuing technical alerts for internal teams and clients. Delivering technical presentations and other specific training modules for accounting teams).

To facilitate the delivery of the 3 key areas effectively to the stakeholders, a technical team member will be at the forefront of the private equity and real estate fund industry developments, including but not limited to financial reporting.

As a team leader, you will need to resolve technical accounting queries raised by the Client Services (CS) team and clients in a timely manner, provide technical support to sales and implementation team for prospective and/or new clients

You will responsible for performing reviews on the working papers, financial statements and other complex client deliverables (including quality reviews), to help shape and ensure product quality control of the CS output. Whilst main focus is on IFRS and US GAAP, there are opportunities to develop experience in other GAAPs e.g. UK GAAP, Lux GAAP, Monitor latest accounting/ legislative changes impacting our clients and draft technical updates for accounting / legislative changes accordingly for release internally to CS teams as well as externally to global clients.

You also need to develop and deliver (quarterly) Technical presentations to update CS teams on accounting and PE industry developments. Maintain in-house library of technical journals, articles and documentation relating to accounting issues for CS team members to access, Identify control weaknesses from reviews, discussions with internal audit, and recommend control procedures to reduce risk. 

Identify ways to improve efficiency and effectiveness in the group’s system and processes, Supporting the IQ-EQ business by challenging and suggesting ways that the Company can improve and develop profitability, also support development of new services and new business proposals through expert knowledge of internal procedures and industry practice, opportunities to work with senior management on operational and strategic projects, Manage / co-manage Technical Accountant based in Manila and work closely with Technical Team members in UK

Responsibilities

• Work cross-functionally with Sales, Marketing and Customer Success to identify customers who are willing to share their story to help other businesses like them
• Lead process to produce high quality customer story content, including case studies, press releases, and customer video content
• Collaborate with Product teams, Customer Success teams, and customers to gather information for creating compelling and interactive case studies that align with Marketing and Business goals
• You will support the creation and distribution of Marketing assets including customer case studies, story slides for Sales, webinars, video testimonial, social media content, press releases, and more
• Prepare questions for customer interviews, conduct interviews, and work with Marketing and Product teams to create written and video testimonials that showcase the value and benefits of SHIELD products and services for use by Marketing and Sales teams
• Develop creative, new ways to tell customer stories that turn customer stories into emotional and inspiring brand awareness content

• 5+ year of proven experience in customer marketing, customer advocacy, or a related role
• The ideal candidate will be a flexible, cross-functional team player with a passion for storytelling, customer success, and innovation
• Significant experience in B2B technology marketing with a keen understanding of the Internet ecosystem and technical audiences
• Experience writing customer case studies and producing customer videos that showcase customer success
• Strong written and verbal communication skills
• Exceptional project management and organizational skills
• Strong interpersonal skills for building and maintaining relationships with customers and cross-functional teams
• Creative thinking and problem-solving abilities
• You are excited to find and tell stories to drive benefits for both customers and SHIELD

As the Product Manager, you will help to design, and drive the development of our solution, with a focus on leveraging alternative data. You will work closely with various stakeholders, including risk, machine-learning, engineering, design, and marketing to identify and build new features to bring to the market. We are looking for analytical and motivated product managers to take on this challenge in a fast-paced environment.

Responsibilities

• Own the product strategy, vision and roadmap.
• Stay abreast of market trends, requirements and developments, including competitor research and client use cases.
• Partner with Product Design, Engineering, Machine Learning, and Risk to define specs, requirements, and acceptance criteria for deliverables.
• Work with stakeholders in Marketing and customer-facing teams to define the go-to-market and make each product release a big success.
• Drive the delivery of a world-class solution, by proactively working with stakeholders for development, testing, deployment and improvement.
• Provide frequent and clear communication to the company leadership on development progress, escalating any issues that could impact the budget, timeline, or strategic vision.

• At least 5 years of experience in B2B SaaS product management, preferably for financial services, financial data and analytics companies, or other technical software product companies that went through massive growth
• Demonstrated ability to come up with a compelling product vision, and communicating that across all internal stakeholders to drive business results
• Effective team player with strong problem-solving skills under pressure
• Excellent written and verbal communication skills to influence both technical and non-technical audiences
• Comfortable speaking in front of clients, prospects and partners
• Experience in fraud risk management for consumer lending, managing end-to-end process of unsecured lending products a plus

Income's Actuarial team has been at the forefront of digitisation, innovation, and embracing the future of work. As today's business problem becoming more complex and uncertain, we acknowledge the importance of being adaptable and open to learning in solving the right problem. We adopted agile and design-thinking principles in delivering our projects at work and play a key role in enabling the organization strategic goals.

We are looking for a GI & Group business pricing manager. This role will be an integral team member within the GI team in the Actuarial Department.

The primary job responsibilities include:

• Lead and drive collaboration with team members and business stakeholders to understand customer needs, devise innovative product proposition and help drive product prototyping & implementation
• Create pricing and monitoring framework to improve profitability of business, gather insights for pricing and analytics, strengthen technical pricing by tapping on data-driven insights using external and internal data sources
• Diverse pricing exposure to variety of Personal Lines and Group products across various distribution channels.
• Manage and lead business planning for GI & Group business
• This role will provide you the opportunity to lead a team within Actuarial and be exposed to Chief Actuary and Senior Management

Requirements:

• At least 8 - 10 years of relevant experience in General Insurance pricing actuarial function
• Good progress in actuarial exams, qualified actuaries preferred.
• Strong project management, excellent analytical and communication skills
• Experienced in people management, able to lead projects and provide training/coaching for direct reports
• Strong team player who is adaptable, open to a dynamic working environment and willing to explore new ways of working

Roles & Responsibilities

Job Description & Requirements

Reporting to the Supervisor or other senior managers as required.

Liaising between the Supervisor and other employees.

Hiring and training new employees.

Assist walk-in customers in purchasing products

Promote products and optimize sales opportunities

Attend to customer orders and inquiries

Perform housekeeping duties to maintain the store’s cleanliness and image.

Establishing business knowledge and awareness of shared company goals.

Moitoring both individual and team job performance metrics.

Providing staff with technical guidance and assistance.

Relaying productivity concerns to the Supervisor.

Preparing job descriptions and work schedules.

Assisting with other administrative tasks, when required.· able to speak English and Mandarin to liaise with both English and Mandarin speaking colleagues & customers

Good Customer Service skills

We are seeking an experienced marketing and communications professional who is motivated, organised and has previous knowledge in delivering marketing and communications initiatives at a regional level. This role has scope to grow and will have an emphasis on raising internal understanding of best practice, developing marketing plans and campaigns, and being responsible for the marketing of key sectors and regions. 

This is both a strategic and hands-on role – you will need to understand and articulate propositions before developing and executing a pipeline of marketing and communications activities to raise brand and profile, whilst achieving ROI. This role requires an ability to see the bigger picture along with a commitment to high quality, consistent delivery and a determination to always deliver to deadlines. 

The role will be based in Singapore, and report to the Head of Business Generation Asia, as well as working as part of the broader Asia Pacific Marketing and Communications function.  

Responsibilities will include: 

• Developing the Asia Marketing and Communications plan and budget, in line with strategic business plan priorities.  

• Support the identification of key market trends, and support the translation of these into market reports, campaigns and initiatives that enable us to engage the market  

• Develop strategic marketing campaign plans and execute multiple activities over an extended period to drive growth, market presence and profile. Activities may include internal and external communications, events, webinars, thought leadership, digital media, public relations and reports. Measure and report on ROI. 

• Stakeholder engagement with senior internal and external stakeholders locally, regionally and globally to shape and execute marketing activities in line with business priorities. 

• Develop and own the Asia marketing communications calendar, providing the business with visibility of upcoming initiatives 

• Own the planning, coordination and execution of Turner & Townsend publications in Asia, (including but not limited to; design, content, copywriting, imagery, quotations, proof reading and approvals, printing and distribution). 

• Support publication content generation and production processes including the liaison with Senior Management, to formulate case studies and success stories. 

• Monitor market conferences, sponsorships and events with support, identifying strategically important partnerships or opportunities to raise profile.  

• Raise market profile via regional media by maintaining excellent relationships with local, regional, and international journalists, responding to media enquiries appropriately and increasing external coverage in target publications 

• Drive social and digital media engagement through training and developing topical content. Regularly report on engagement and impact 

• Provide input and local specific content to Regional and Global Business Generations publications, as required. 

• Be the custodian of brand guidelines and tools in Asia. 

Job Summary:

The service talent's main function is to promote the restaurant and ensure guest satisfaction through developing and maintaining a strong team environment with an emphasis on guest satisfaction and delivery of prompt and courteous service.

Job Responsibilities:

• Provide high-quality customer service to guests
• Serving customers of food and beverage
• Ensure sufficient stocks for daily operations
• Report for duty on time and neatly groomed
• Perform opening and closing duties
• Ensure that workstations are set up before the shift commences
• Have full knowledge of the menu to recommend specific items to guests.
• Maintain cleanliness and housekeeping of work areas

Job Requirements:

• Min. 2 years of service experience is preferred
• Good work ethic and willingness to learn
• Warm and cheerful personality; energetic and highly motivated
• Excellent communication and interpersonal skills
• Fluent in English, any other language is a plus
• Able to work in a team with people from different backgrounds

Duties include responsible for facilitating and supervising day to day operations at a store and work along side

with store managers, dispathcers and drivers effectively to make sure entire operation run smoothly and drivers

able to achive delivery on time (DOT)

1. Learn and familiarize dedicated transport management system

2. Assign and optimize best routes for driver to ensure utmost optimal path are allocating for each drivers

3. Allocating task for dispatchers and make sure they execute task accodingly

4. When in need, you will need to fill in despatcher role including

4.1 Scanning QR code

4.2 Collecting totes and cooler box from basement to dispatch area

4.3 Loading goods from dispatch area to loading bay at basement for drivers to collect

5. Monitoring and ensure each driver load all the goods to van before leaving for delivery

6. Ensure all failed delivery from driver return to the person in charge at the store

7. Communiate and sync with other store managers and person in charge on dedicated communication platform to ensure operation run smoothly

8. Maintain dispatcher job results by coaching, planning, monitoring and appraising job results

Ensure the timely answering of customer sales queries, their bookings and follow up:

- By prioritizing the incoming quotes as per set guidelines

- By following the set guidelines in terms of price offering in order to win the quote

- By swiftly responding to customers ad hoc(spot) requests utilizing the Cargolux’s tools (LEAP)

- By offering multiple options on a quote, so that the customers always find a suitable one (price, time)

- By coordinating special cargo with the relevant stakeholders (RM, Global Logistics, …)

- By promoting Cargolux’s value added services

- By re-directing customers to Cargolux’s digital sales channels to increase the awareness and utilization of such channels

- By assisting customers to confirm the bookings via the digital channels upon potential failure of booking

- By requoting the customers if certain parameters of the initial quotation have changed

- By updating all sectors of a booking pre-flight

- By ensuring the booking is correctly performed, including the applicable Rates, SCC’s, Additional Charges etc.

- By ensuring that bookings, subject to compliance checks are processed prior to departure

- By pro-actively following up on pending offers

Cross divisional collaboration

- By building bridges with other departments to improve communication

- By holding regular meetings with Sales Management to share ideas, strategies, and customer behaviours

- By keeping close liaison with accounting to ensure proper invoicing and addressment of potential challenges

- By being a contact person for all questions regarding freight transport

- By liaising regularly with the Route Management Team concerning short-term pro-active sales, weaknesses and strengths in Cargolux’s network and providing feedback on market dynamics and requirements

Ensure Customer Service and Sales Activities

- By pro-actively contacting potential customers in case of short-noticed space availability

- By redirect received market information to the Sales Management
- By taking care of CVProduct & CVPricing requests in coordination with the relevant responsible team

- By coordination of CVProduct & CVPricing bookings with the appropriate internal departments according the agreed processes and in communication with the customer.

- By monitoring his/her and the teams work based on available/provided data and dashboards.

- By pro-actively starting 1st level escalationsl

- Planning and executing customer visits, if required and in coordination with Sales Management

• Design and develop the relevant HR Operating Model elements for e.g., HR Service Delivery Model, HR Work Splits, HR Services and Capabilities, Sizing and Capacity Analysis, Team KPI and Metrices, etc.
• Understand the current HR landscape and design a transition plan taking into considerations the dependencies with other ongoing programs and initiatives.
• Support transition initiatives
• Conduct research and analysis to curate innovative and pragmatic HR solutions
• Develop insightful presentation derived from data, trends, and salient point of view.
• Establish relationships with senior leaders to build trust and understand their needs.
• Collaborate with team members, internal and external stakeholders

Experience and Qualifications:

• Min 12 years of experience in: HR Transformation, HR Organisation Design, HR Shared Services Design and Setup, Change Management and Project Management; within Consulting/Banking
• Proven track record in managing the delivery of HR related projects.
• Consulting experience or delivery of strategy and transformation programs in Banking is preferred.

Job Responsibilities:

• Product Strategy: Develop a comprehensive product strategy aligned with business objectives, market trends, and customer requirements. Define product vision, roadmap, and feature prioritization, considering input from stakeholders, market analysis, and technological advancements.
• Project Management: Lead cross-functional teams including developers, designers, data scientists, and engineers throughout the product lifecycle. Define project timelines, milestones, and deliverables, ensuring timely execution and successful product launches.
• Product Testing and Quality Assurance: Define testing strategies, scenarios, and metrics to validate product functionality, performance, and usability.Conduct rigorous testing, including functional testing, regression testing, and user acceptance testing, to identify and address defects and issues.
• Performance Monitoring and Optimization: Establish key performance indicators (KPIs) and metrics to measure product success and customer satisfaction. Monitor product performance, user feedback, and market trends, iterating on product features and enhancements to optimize performance and value.

Minimum Qualifications:

• Master degree in Computer Science, Engineering, Business Administration, or related field.
• 5+ years of experience in product management or related roles, preferably in technology or AI-driven solutions.

Preferred Qualifications:

• Master's degree in Computer Science, Engineering, Business Administration, or related field.
• 8+ years of experience in product management or related roles, with a focus on digital products or AI-based solutions.
• Experience working with computer vision technologies, digital camera systems, and cloud computing platforms.

Essential Skills:

• Strong project management skills, with the ability to lead cross-functional teams and drive results in a fast-paced environment.
• Excellent communication, collaboration, and stakeholder management skills.
• Solid understanding of computer vision technologies, AI/ML concepts, and cloud computing platforms.
• Analytical mindset with the ability to gather and analyze data, derive insights, and make data-driven decisions.
• Passion for innovation, technology, and creating exceptional user experiences.

We regret to inform you that only shortlisted candidates will be contacted.

BUSINESS DEVELOPMENT EXECUTIVE OR BUSINESS DEVELOPMENT MANAGER (B2B: CLOUD SERVICES)

MORE INFORMATION:

• Company: International IT Cloud (Solutions & Storage) Service Provider
• Opportunity Nature: Permanent Employment
• Working Hours: Monday – Friday (9 AM – 6 PM) [Hybrid: Onsite + WFH]
• Benefits (on top of basic): Attractive Commissions & Other Employee Benefits

RESPONSIBILITIES:

• Identify and Cultivate New Business Opportunities
• Build and Maintain Strong customer Relationships
• Develop and Execute Sales Strategies
• Drive Sales and Revenue Growth
• Collaborate with Cross-Functional Teams
• Other relevant duties as assigned

REQUIREMENTS:

• Required to have minimum 3 – 5 years (or longer) in technical B2B business development working experiences (lead generations, converting leads into sales, sales strategies, building rapport with existing/ new clients, etc.)
• Experienced with IT Cloud Sales (Solutions &/or Storage) with B2B clients (e.g.: AWS, GCP, Azure, Alibaba, other cloud solutions/storage sales)
• Advantageous to have, but not a must have: worked at the start-up organization(s) & experienced building clientele from scratch

To Apply, please kindly email your updated resume to [email protected].

We regret that only shortlisted candidates will be notified.

However, rest assured that all applications will be updated to our internal resume database for future opportunities.

APBA TG Human Resource Pte Ltd (14C7275) || Yadanar Su Mon (R1549384)

Purpose of Job

You will lead a team in providing quality maintenance services and safety for the YWCA Fort Canning. You will be responsible implementing continuous work improvements with the team to achieve efficiency and productivity. You will also plan preventive maintenance and adhering to industry and safety regulations. You will also lead in establishing and sustaining the Association’s core values and the professional development of the team.

Key Responsibilities

Maintenance

· Plan, manage and monitor to ensure that preventive maintenance is carried out to specifications with compliance to regulatory requirements.

· Ensure a master schedule for maintenance and replacement of equipment and systems are in place and adhered to.

· Responsible for the routine inspection on building maintenance services and safety including all operating equipment and installations and inventory.

· Plan, facilitate and execute building and equipment upgrading plans according to the requirements.

· Responsible for overall smooth operation of the building and ensures that all emergencies are attend to promptly and rectified with minimal inconvenience and disruption.

· Co-ordinate with contractors, consultants and government agencies relating to the building maintenance and the renewal of licenses for all major equipment and installation in the premise.

· Supervise and verify all jobs done by contractors are complied with specifications, authorities' requirements and regulations.

· Prepare, review and manage annual budget requirements for maintenance, capital replacement works, ensure value for money in procurement of goods and services.

· Optimize maintenance expenses through energy conservation and other cost control measures.

· Performs any other duties as may be assigned by General Manager from time to time.

People Management

· Leads, supervises and motivates the team to ensure productivity at work and advocate improvement on works processes and areas to achieve excellent customer services.

· Manage, coach and develop a high performing maintenance team that meets the objectives and delivers best results.

· Consistently promote high standards through personal example and roll out through the team so that each member of the team understands the standards and behaviours expected of them.

· Provides training and cross-training for the team including conducting induction for new staff.

· Responsible to carry out the performance management for the team and ensure records are properly recorded.

· Responsible for the manpower planning for the department.

· Work as part of the Management team to share ideas and improve operation, recommending, supporting and implementing continuous improvement activities and process and procedure improvements to optimise results and improve quality of delivery, in line with quality standards requirements.

Fire Safety

· Responsible to formulate Fire Emergency plans and procedures for YWCA Fort Canning.

· Responsible to conduct routine checks on and remove or cause to remove any fire hazard that is found in the premise.

· Oversee the maintenance of the fire safety protection systems.

· Educate the guests, tenants and staff in establishing a safe workplace environment.

· Train the staff and tenants in basic fire-fighting skills and rescue.

· Conduct the fire drills exercise and evaluate the evacuation procedures.

· Supervise the operation of the Fire Command Centre.

· Submit annual reports to the General Manager on the fire safety matters of the premise.

· Must be familiar with the various regulations of the Singapore Civil Defense Force and the Ministry of Manpower regarding applications, submission processes and enforcement matter.

Requirements

· Minimum 10 years of relevant work experience of which a minimum 5 years of managerial experience.

· Possess a degree in Estates Management, Building or related disciplines.

· Qualified Fire Safety Manager registered and certified by SCDF will be an added advantage.

· Proficient in Microsoft Office applications.

· Possess supervisory and management skills.

Competencies

· Be meticulous and independent and have ability to multi-task.

· Excellent organizational skill and ability to think strategically.

· Strong communication and written skills.

· Possess a customer-service mindset and strong analytical and problem-solving skills.

· A good team player with good interpersonal skills and the ability to establish rapport with people at all levels.

· Highly adaptable with the ability to lead and direct changes and is a decisive leader.

· Proven track record as a people manager with excellent drive and initiative.

· Strong adaptability and ability to integrate and work with people at all levels.

Located on 17 Baghdad Street, Mavi Turkish Restaurant is looking for a Restaurant Manager who will oversee the overall sales and growth activities of the restaurant and make sure that the restaurant achieves the set sales targets, growth and excellent customer satisfaction.

Sales and Marketing Manager's roles and responsibilities include but not limited to:

PRIMARY ROLES & RESPOSIBILITIES

Operations Management: Oversee the day-to-day operations of the restaurant, including opening and closing procedures, ensuring cleanliness, and maintaining a safe and welcoming environment for customers and staff.

Staff Management: Hire, train, schedule, and supervise restaurant staff, including servers, cooks, kitchen assistants, and host/hostesses. Provide ongoing feedback, coaching, and support to ensure high levels of performance and customer service.

Customer Service:Ensure that customers have a positive dining experience by addressing any complaints or concerns promptly and professionally. Interact with customers to gather feedback and make improvements to service and menu offerings.

Inventory and Supply Management: Oversee inventory levels of meat, food, beverages, and supplies, and place orders as needed to ensure adequate stock levels while minimizing waste and spoilage. Monitor inventory usage and implement strategies to optimize inventory management.

Menu Planning and Pricing: Collaborate with chefs and kitchen staff to develop menus that meet customer preferences and dietary requirements while maximizing profitability. Set menu prices based on food costs, market trends, and competition.

Financial Management: Manage the restaurant's budget, including monitoring expenses, controlling costs, and maximizing profitability. Prepare financial reports, such as sales projections and profit and loss statements, and implement strategies to achieve financial goals.

Health and Safety Compliance: Ensure compliance with health and safety regulations of Singapore, including food safety standards, sanitation practices, and occupational safety guidelines. Conduct regular inspections and train staff on proper procedures to maintain a clean and safe environment.

Marketing and Promotion: Develop and implement marketing strategies to attract new customers and retain existing ones. Utilize various marketing channels, such as social media, email marketing, and promotions, to increase awareness and drive sales.

Business Development: Identify opportunities for growth and expansion, such as opening new locations or introducing catering services. Analyze market trends and competition to make informed business decisions.

Community Engagement: Build relationships with the local community, such as neighboring businesses, schools, and organizations, to foster goodwill and support.

Leadership and Team Building: Lead by example and cultivate a positive work culture that promotes teamwork, communication, and accountability. Motivate and inspire staff to achieve their goals and contribute to the overall success of the restaurant.

Adaptability and Problem-Solving: Adapt to changing circumstances and proactively address challenges as they arise. Demonstrate effective problem-solving skills to resolve issues quickly and minimize disruptions to operations.

Requirements

• Must be fluent in English and Turkish and able to speak one of: Arabic or Chinese or Malayi
• Must be familiar with Turkish, Middle East & Mediterranean Cuisine
• Hands-on individual with minimum 5 years of relevant working experience in an Authentic and traditional Turkish or Middle Eastern restaurant or
• Have knowledge and skills in Authentic Turkish and Mediterranean and traditional Turkish appetizers (Hummus, Babaganoush, Cacik, Ezme, Sigara Borek, etc) and dishes such as Adana Kababs, Shish Kebab, Beyti, Ali Nazik, Lamacun, Karni Yarik, Iskender, Manti, Musakka, Patlican Kebab and desserts like Kunefe, baklava, Sutlac to name a few.
• Must have in-depth knowledge of spices and herbs used in Authentic Turkish cooking.
• Must be able to work on weekends and public holidays.
• Food hygiene certification is compulsory
• Passionate about food and customer service
• Must be able to multi-task and keep up in a fast-paced environment.
• Must be able to physically stand for long periods.
• Required language(s): Fluent in English. Turkish and Malay or Chinese is an advantage.
• Must be a non-smoker.
• Must not have alcoholic drinks consumption habit

Preferred Qualifications

• Ability to speak Turkish, Arabic, Malay and/or Chinese.
• A Bachelor’s degree in Culinary filed is a plus.
• Knowledgeable in social media platforms (Facebook, Instagram, Google, TripAdvisor) and online marketplaces in order to effectively promote the restaurant, engage with customers, and drive sales both online and offline.
• Knowledgeable in online delivery platforms, Familiar with online ordering platforms such as Grab, Deliveroo, Food Panda

About BEAME Medical Technology Limited:

Be@me is a rapidly expanding digital healthcare startup that is revolutionizing the cosmetic dental industry by making cosmetic dental care more affordable and accessible to everyone. We offer innovative orthodontic solutions for teeth alignment, helping customers live healthy and confident lives. With our international team of medical professionals and state-of-the-art equipment, we provide top-notch orthodontic services tailored to the individual needs of each customer. Join us at Be@me and invest in your smile!

Job Summary:

We are currently seeking a motivated and dynamic Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our valued customers. Your main responsibility will be to provide exceptional customer service and support, addressing inquiries and resolving any issues that may arise. You will also collaborate with cross-functional teams to ensure a seamless customer experience throughout the entire customer journey.

Key Responsibilities:

• Providing excellent customer service and support, addressing customer inquiries, concerns, and issues in a timely and professional manner.
• Building and maintaining strong relationships with customers, ensuring their needs are met and exceeded.
• Collaborating with internal teams, including sales, marketing, and operations, to ensure a seamless customer experience.
• Handling customer complaints and escalations, finding solutions and resolving issues to the customer's satisfaction.
• Maintaining accurate customer records and documentation, ensuring data integrity and confidentiality.
• Identifying opportunities for process improvements and contribute to the development of customer service policies and procedures.
• Staying up to date with product knowledge and industry trends to effectively assist customers and provide appropriate recommendations.
• Conducting customer satisfaction surveys and gather feedback to continuously improve the customer experience.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Proven experience in a customer service role, preferably in the healthcare or dental industry.
• Excellent communication and interpersonal skills, with fluency in both English and Mandarin, allowing you to effectively interact with customers and colleagues in both languages.
• Strong problem-solving and decision-making abilities, with a customer-centric mindset.
•  
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proficiency in using customer service software, CRM systems, and other relevant tools.
• Positive attitude, empathy, and a genuine passion for providing exceptional customer service.

Sécheron Hasler Group continues the Swiss tradition of over 140 years in the field of railway technology. We are a leading global supplier of electrical and electronic safety components and solutions and traction power systems for the railway industry and also provide solutions for renewable energy, DC grid, and other industrial systems. The name Sécheron Hasler Group is worldwide synonymous with Swiss Quality and represents a leading reference for state-of-the-art products supplied to the market.

With more than 1300 employees worldwide, we are wherever our customers are around the globe. We supply products approved in our customers’ countries or markets and deliver top-notch supply chain and customer services locally.

For this position, you must have a valid full work permit in Singapore. We do not offer sponsorship.

We are looking for a dynamic and motivated Service Project Manager to follow up services and after-sales activities for projects in the South East Region.

Linked hierarchically to the Director of Sécheron Singapore, you will also be directly linked to the project management team and quality department for QA/QC purposes.

Main activities:

• Support customers for requests in relation with maintenance activities.
• Support for preparation of quotation for site intervention / training / spare parts.
• Coordination between the quality department located in Europe, clients, suppliers, site engineers and PM to lead technical investigations, determine root causes and put on place an action plan.
• Preparation of detailed presentations to the customers.
• Scheduling of interventions. Gather, with the help of the project team, the necessary information to carry out the mission.
• Check reports after each intervention mentioning purpose of the intervention, analysis and job done on site, and prepare action plan if needed.

• Cost control per resolution.
• Deliver projects within time frame, cost and quality.
• KPI linked to development of services activities.
• Measure of customers’ satisfaction.
• Feedback and return of experience to the design team and quality team.
• Respect of the department’s work procedures and archiving.

What we are looking for:

• 5 years of relevant experience from a similar Project manager or customer support position.
• Electrical and electronic engineering background.
• Candidate should have proven experience in railway field.

• Capability to speak in English is mandatory.
• Flexibility of planning and ability to travel at any given time in the South East Asia.

We have flat hierarchies and encourage direct communication between departments and levels of management. This enables us to make decisions quickly.

We give our employees total responsibility for their job tasks. All employees are encouraged to take initiative and contribute to the company’s operational excellence and have ample opportunities to achieve their personal and career growth objectives.

How to apply:

Do you have a positive attitude? Are you seeking a challenging and rewarding work environment? If this sounds like you, we look forward to receiving your application.

For more information, please visit our website: https://www.secheron.com/ You can also find us on LinkedIn.

Looking for different opportunities? Please visit our career site: career-opportunities - Sécheron (secheron.com)

Our growing company is seeking to hire a sales manager who will be responsible for supervising and organizing our sales team. You will be in charge of managing organizational sales by developing business plans, meeting planned goals, and coordinating with our marketing department on lead generation. You will also be tasked with overseeing the activities and performance of your sales team by tracking sales goals, setting individual sales targets, and facilitate the ongoing training of your salespeople.

A Bachelor's degree in business or a related field is required. In order to succeed in this role, you will need excellent communication skills and the ability to lead a sales team. Previous experience in a sales-related role is a plus.

Sales Manager Responsibilities:

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

Sales Manager Requirements:

• Bachelor’s degree in business or related field.
• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.
• Ability to lead a sales team.

Acepak Technology is looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. You will be fully working from office. What will you be doing •⁠ ⁠Proactively own and manage a portfolio of enterprise-level accounts and become their trusted advisor and influencer. •⁠ ⁠Possess a comprehensive understanding of monday.com solution and connect that knowledge directly to customer ROI. •⁠ ⁠Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.) •⁠ ⁠Be an expert on the monday.com platform, with a deep understanding of our capabilities and value. •⁠ ⁠Consult with customers on their internal processes and challenge leaders to drive change across their organization. •⁠ ⁠Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of monday.com. •⁠ ⁠Partner with others at monday.com to ensure successful account management and surface customer inputs back.

Skill Requirement

•⁠ ⁠Preferably 4+ years of B2B SaaS sales, account management or consulting experience working with large, enterprise-level accounts (> 50-150K ACV) •⁠ ⁠Proven experience as the owner of the full sales cycle, from identifying expansion opportunities to building the relationships with key stakeholders to negotiation and contracting •⁠ ⁠Prior experience in Strategy consulting - advantage •⁠ ⁠Strong customer-facing and presentation skills with the ability to establish credibility with executives •⁠ ⁠Superb written and verbal communication skills •⁠ ⁠Positive attitude, empathetic, and energetic •⁠ ⁠Native English speaker •⁠ Fluency in other languages will be an added advantage

Restaurant Manager Job Description:

We are looking for a results-driven Restaurant Manager to meet sales goals by hiring and training competent staff, overseeing kitchen operations and motivating staff during busy hours. Restaurant Managers are also responsible for making needed changes to the menu, ordering ingredients for the kitchen staff and gathering feedback from customers.

Job Responsibilities:

• Managing and overseeing daily operations and ensuring compliance with operations standards and procedures.
• Managing restaurant financial objectives by forecasting requirements, and scheduling expenditures through best monitoring methods via tracking, monitoring and analyzing Sales, Labour & Food cost variances.
• Ensure customers' needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure.
• Drive operational efficiencies of the restaurant by providing operational leadership in support of the organization’s service culture and maximising customer satisfaction.
• Trains and provide ongoing communication to staff and deliver first class service to customers.
• Implement SOPs and all other

Job Requirements:

• Bachelor's degree in hospitality and culinary arts or business management would be advantageous.
• At least 3 years of working experience in restaurant is required for this position.
• Confident and able to work in fast paced F&B environment.
• To comply operation procedures adhoc with all the admin and paperwork requirements.
• Monitoring the quality of the product and service provided, and maintaining financial and administrative records.

The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.

Primary Responsibilities

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties.
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.
• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Diploma or Degree from preferably hospitality or related field.
• Minimum 5 years relevant experience with at least 2 years at a management level.
• Excellent communication skills in English and ability to communicate in a second language.

Competencies

• Possesses strong interpersonal skills.
• Ascertains and addresses guest/colleague needs.
• Directs, trains and motivates individuals and creates and maintains a cohesive team.
• Focuses on service with an eye for detail and an approachable attitude.
• Works well under pressure, analyses and resolves problems, and exercises good judgment.
• Prioritises and organizes work assignments and delegates work effectively.
• Self-motivates and shows good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Possesses good computer and property management system skills.
• Embraces and responds to change effectively.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Role Description

This is a full-time on-site role for a Duty Manager position at Mondrian Singapore Duxton. The incumbent will be responsible for overseeing daily operations and ensuring guest satisfaction. They will handle guest inquiries and resolve any issues that may arise. The Duty Manager will also manage the front desk and supervise the team, ensuring smooth operations and excellent customer service.

How your day looks like?

• Take ownership and responsibility for Duty Management shifts
• Record in the Duty Log all/any incidents that occur in the hotel and follow up with the Front Office Director and/or Hotel Manager
• Report any accident, incident, theft for both internal and external guests, and liaise with Security & Safety Manager as appropriate
• Knowledge of all arrivals and departures, using guest name at all times
• Check current day arrivals and departures, taking appropriate action in the event of fully booked situations
• Fully conversant with current availability situation at any given time, and also future availability
• Fully conversant with all hotel room types, numbers, layout, locations, rates
• Liaise with Housekeeping and Engineering as required for Out Of Order rooms
• Ensure accuracy of input into reservation/front desk systems, and content/legibility of registration cards
• Manage upselling opportunities, email capture and other Front Office initiatives
• Ensure all necessary supplies are available for the Front Desk in order to work efficiently and oversee ordering/completion of Purchase Orders in line with hotel policies and procedures
• Undertake and complete any special projects, tasks or other reasonable request by Front Office Director and/or Hotel Manager
• Meet and welcome regular, global card holders and VIP guests
• Ensure Front Door entrance is covered at all times
• Ensure guest privacy and security, respecting confidential information
• Ensure all guest special requests are followed through and administrated
• Ensure Front Desk Agents are fully conversant with correct policies and procedures for: Reservation enquiries and booking requests, allocation of rooms, pre-allocation and handling of Group arrivals, registering guests, offering assistance with luggage and/or escort to guestrooms, VIP guests/walk-ins, and handling complaints/feedback.
• Follow up on any doubtful accounts passed on by Front Desk Agents
• Authorize and sign paid outs, corrections, adjustments and cashier’s banking
• Be fully involved in the preparation of departmental and hotel budgets as well as any other financial reports if requested
• Ensure Front Desk Agents balance their close of shift and resolve any discrepancies in audit and cash float balancing
• Fully conversant with foreign exchange procedures
• Fully conversant with hotel credit policy as it relates to: cash payments, credit card payments, account to company, voucher payment, and third party payment.