Presto is a one-stop motoring solutions firm providing customised solutions, be it to buy, sell, rent or lease cars. We are the largest motoring services provider to the expatriate community in Singapore.

Having been in the automotive industry since 1991, Presto has a good reputation amongst the expatriate community in Singapore.

We are looking for highly driven individuals to join us as AFTERSALES MANAGER.

Responsibilities

- Liaise with customers on their servicing / repairs requests

- Plan and Co-ordinate daily aftersales repairs and servicing activities

- Establish good and strong relationships with clients

- Liaise with vendors and workshops on customers’ requests

- Deliver a high level of customer satisfaction

Requirements

· Minimum GCE ‘A’ Levels/Diploma or higher

· Automotive knowledge would be advantageous

· Able to write and converse fluently in English

· Mature and possess excellent interpersonal skills

· Must possess valid class 3 Singapore driving license

· Positive attitude towards delivering customer service excellence

Benefits

· Competitive remuneration package

· Excellent reputation - highly regarded by the expatriate community

• Act as Manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Monitors occupancy for current day, changes during the day on bookings, arrivals, check- outs, conferences, and that all hostel departments have up-to-date information available.
• Handles and resolves guest complaints in a positive way, and reports concerns to management
• Familiarises in handling HIS system, emergency procedures and
• Supports the Association’s community service and other corporate projects.

Pre-Requisites

• Min. 3 years’ experience in similar capacity in the hospitality sector.
• Customer Service Oriented
• Excellent communication and problem-solving skills
• Ability to work well under pressure and in a fast-paced environment
• Able to interact with culturally diverse guests
• Able to work on shifts, including weekends and public holidays
• Demonstrates excellent customer service skills and provides quality service to guests.

Job Responsibilities

• Formulate and review business requirements for Global Finance system (Oracle Fusion Financials) and Global invoicing implementation
• Projects delivery and IT resource management (inhouse and vendor)
• Incident management and response accuracy and SLA
• Lead cross teams initiatives
• Delivery of key projects meeting success criteria
• Develop trust with key stakeholders

Job Requirements

• 10 - 15 years in both shipping domain and IT managerial role
• Experience in leading major IT transformation project at global scale
• Leadership attributes to guide, groom team members and collaborate cross teams

Maison 21G is a pioneering fragrance brand committed to crafting unique, personalized scents. With a focus on innovation, unique retail experience and luxury, we aim to redefine the olfactory experience. As we continue to expand our presence across Asia, we are seeking for dynamic Travel Retail Sales and Operations Manager to lead brand development in key markets.

Job Description and Responsibilities:

The TR sales and operations Manager will report directly to the founder and CEO of the business and will work alongside the key positions of the senior management team, and head of supply chain to spearhead the development of sales, distribution expansion and operational excellence.

The main tasks of the Head of operations include:

Drive like for like sales growth, operational excellence and P&L performance for wholesale and duty-free operations

• Control P&L for the designated region, meticulously managing financial aspects of the business.
• Lead and develop Maison 21G sales across Korea, China, Hong Kong, Thailand, Philippines, Malaysia and Macau and future locations in TR and with distributors. Collaborate with cross-functional teams to ensure seamless execution of your sales strategies.
• Design and implement an annual sales plan and animation plan to drive sales at each point of sale (POS). Prepare budgets and set annual sales targets, ensuring financial goals are met.
• Recruit and animate BA for each POS, put incentives in place.
• Participate in trade marketing initiatives and PLV design for the brand in each market. Work collaboratively with the HQ marketing team to introduce seasonal products aligned with each retailer, market preferences and key dates (CNY, Valentines, Mother's day, Christmas, 11.11…). Support MKT to define pricing and assortment strategy and align brand image strategies providing insights from granular sales performance analysis
• Improve forecasting and planning cycles together with supply chain, finance and Marketing
• Validate and enforce compliance with provided brand guidelines across all retail channels.

Manage relationships with third-party retailers, duty-free operators and distributors

• Conduct regular business reviews to drive performance improvement and corrective action planning to drive sales with each retailer and counters.
• Foster closed relationships with key decision-makers in each group (DFS, Shilla, CDFG, Dufry...) to strengthen our brand's presence and push our presence.
• Negotiate terms and conditions with our distributors, retailers and duty-free operators, ensuring alignment with Maison 21G's brand guidelines and profitability objectives.
• Contribute to the future expansion of our network with new retailers and distributors.
• Support the CEO to drive Maison 21G expansion.
• Manage planning and execution of new openings

Lead and animate on the field our sales team/ BA

• Directly lead and engage with them on the field, fostering a dynamic and productive work environment. Responsibilities include recruiting, organizing training sessions, and motivating Beauty Advisors (BAs) to ensure their alignment with the brand's standards and sales targets.
• Provide leadership, motivation, incentives plan, guidance, and ongoing training to ensure the sales teams meet and exceed performance targets
• Enhance Maison 21G's brand image through suggestion of effective visual merchandising, grooming standards, and POS activities.
• Competitor Analysis and Reporting: Provide comprehensive marketing reports on competitors to HQ, offering insights and recommendations for maintaining a competitive edge on our product offer and brand awareness.

Past experience:

• A minimum of 5 years of demonstrated success in travel retail as an area sales manager, specifically within beauty brands or the luxury sector (make up, skin care or Perfumery). Experience should encompass working with retailers and in duty-free environments for beauty brands,
• Market Expertise: A deep understanding of the Asian market is essential, with particular emphasis on Korea, China, Hong Kong, Macau, Thailand, Malaysia, and the Philippines. This includes knowledge of consumer behaviour, market trends, and regulatory environments in these regions.
• Sales Excellence: An exceptional salesperson with a strong drive for achieving and surpassing sales targets and performance metrics. Demonstrated ability to thrive in competitive environments and achieve results.
• Communication and Relationship Management: Strong presentation and interpersonal skills with a proven ability to network effectively. Must have experience in maintaining close relationships with key decision-makers and stakeholders.
• Team Leadership: Proven ability to inspire and motivate Beauty Advisors (BAs), fostering a positive and result-oriented team environment.
• Financial Acumen: Solid experience in financial management, including budget control, planning, and profit and loss (P&L) management. Ability to make informed decisions that drive financial success and operational efficiency.

Competencies

• Commercial acumen
• Interpersonal skills
• Strong negotiation skills and the ability to build and maintain strategic partnerships.
• Excellent analytical and financial management skills.
• Basic financial knowledge.
• People and leadership skills, great motivator.
• Proficiency in English; additional proficiency in Korean or Chinese is a plus.
• Effective leadership and team management skills.

Cultural Fit

• Entrepreneurial spirit
• Self-starter
• Thrive in ambiguity and whilst basing his actions on rigorous planning can adjust comfortably to change in circumstances.
• Strong drive for performance improvement
• Team player

Salary: 10K SGD + incentive on sales

The Senior Manager, Material Review Board (MRB) will work directly with the Aerostructures Global MRB manager to ensure best practices are developed and deployed across the Value Streams and Manufacturing sites. You will provide expertise between the organization and both internal/external customers to ensure their requirements and expectations are satisfied. You will be responsible for driving the deployment of strategic MRB initiatives across the Aerostructures organization, by collaborating with leaders across all Asian and European sites and value streams. In addition to supporting key initiatives, you will lead and integrate individuals and teams in global locations.

This position will work in a hybrid capacity, located near one of our APAC sites.

Responsibilities:

• Responsible to identify esource needs, to help teams, to attract and retain employees.
• MRB team members development.
• Identify and support the development and implementation of strategic initiatives.
• Provide guidance to the MRB, Engineering, Quality and Program Leaders across all programs and European and Asian sites Collaborate with all functions of the organization to continuously improve the Aerostructures MRB process.
• Provide expertise and participate in the deployment and improvement of process improvement tools and methods.
• Assist in the review and approval of specific quality documents, such as Quality/MRB Plans.
• Participation and preparation for customer, third party regulatory and internal audits.
• Lead MRB Process Reviews and improvements using continuous improvement tools.
• Create and maintain visual controls for management status meetings.
• Review MRB metrics to identify adverse trends and create/deliver impactful presentations to all levels of the organization and customers.

Basic Qualifications:

• Bachelor’s degree and 10 years of prior relevant experience OR
• Advanced Degree in a related field and minimum 7 years of experience
• Travel up to 20% to support multiple global manufacturing sites.
• Experience in Aerospace MRB discipline.
• Experience leading or managing teams across multiple locations.

Preferred Qualifications:

• Certified MRB.
• Experience with aircraft nacelles using composite and metallic structures and its manufacturing processes.
• Experience with composite and metallic repairs on aircraft nacelles.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for Delivery Manager

Internal Code: A24057

What will you do?

• Lead project planning activities, including scope definition, resource allocation, and timeline estimation, to ensure alignment with project goals and objectives.
• Develop detailed project plans, schedules, and milestones, and track progress against project timelines to ensure timely delivery of deliverables.
• Identify and mitigate project risks, issues, and dependencies proactively, and escalate critical issues to senior management as needed.
• Facilitate collaboration and communication between cross functional teams, including mobile developers, backend developers, frontend engineers, etc to ensure alignment on project priorities, deliverables, and timelines.
• Monitor project deliverables and outcomes, ensuring adherence to quality standards and take corrective action as needed to address deviations from the project plan.
• Serve as the primary point of contact for project related inquiries, requests, escalation

What are we looking for?

• Proven experience (5+ years) in project management or delivery management roles, with a track record of successfully delivering complex projects on time and within budget.
• Strong understanding of project management methodologies, frameworks, and best practices, including Agile, Scrum, or Waterfall, and the ability to adapt approaches based on project requirements.
• Analytical and problem-solving skills, with the ability to identify risks, issues, and dependencies early in the project lifecycle and develop mitigation strategies to address them.
• Experience with project management tools and software, such as Jira, Monday.com, or Gitlab for project planning, tracking, and reporting.
• Passion for driving continuous improvement, innovation, and excellence in project delivery, with a focus on delivering value to customers and stakeholders.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Reporting to Regional Director, you will create impact within our Project Management Team within the Project Management Capability. As one of the world's fastest-growing agencies within an ever-expanding global network, we proudly stand as Google's foremost global partner setting us apart in the industry . Our close partnership continues to evolve, influencing our geographical presence, the scope of our activities, and our delivery methods.

Your primary responsibilities will include:

• The primary function of Project Management in our business is to meet client requirements by overseeing the project process
• Manage the schedule, and ensuring that the work of our practitioners is delivered on time, within budget, and following both quality standards and client goals.
• Identify and address potential project risks, devising contingency plans
• Manage scope and change requests to avoid delays and cost overages
• Monitor project performance, prepare KPI reports, and address issues proactively
• Willingness to work globally, understanding time zone implications for deadlines, communicating with all stakeholders
• Embrace a culture of ownership, openness, teamwork and integrity
• Ambitious and a good team player; collaborative but also a good, and (onboarding support will be provided to ensure you are set up for success across different projects)

A Guest Experience Associate will serve as the welcoming face and ambassador of Raffles Hotel Singapore. The primary responsibility is to ensure that all guests receive exceptional service and assistance from the moment they enter the Lobby until they depart. This role will play a key role in creating a warm, inviting atmosphere and providing personalized assistance to enhance the overall guest experience.

Primary Responsibilities

Manages Lobby Movements

• Extend a warm welcome to guests as they enter the hotel lobby. Provide assistance with luggage, offer directions, and answer any inquiries to ensure a seamless arrival experience.
• Act as a knowledgeable resource for guests seeking information about local attractions, restaurants, transportation options, and other amenities. Offer recommendations and assist with making reservations or arrangements as needed.
• Maintain the cleanliness and orderliness of the lobby area, including the seating areas, reception desk, and concierge station.
• Monitor foot traffic and proactively address any congestion or queuing issues.
• Identify VIP guests and provide personalized attention and services to enhance their stay.
• Coordinate with relevant departments to fulfill special requests and ensure VIP amenities are delivered promptly.
• Maintain awareness of security protocols and procedures to ensure the safety and well-being of guests and staff. Report any suspicious activities or incidents to the appropriate authorities.
• Maintain clear and open communication with other hotel departments, including front desk, housekeeping, and maintenance, to coordinate guest needs and requests effectively. Relay important information or updates to relevant team members as needed.
• Solicit feedback from guests regarding their experience in the lobby and throughout their stay. Actively listen to their comments and suggestions and address any concerns or issues to ensure guest satisfaction.

Participates in the Raffles Arrival and Departure Experience

• Be on top of VIPs movement for arrival and departure.
• Be an airport representative when required.

Acts as Supporting Element of the Entire Guest Journey at Raffles Hotel Singapore

• Works closely with all hotel colleagues to create efficient, yet personalized service encounters for all hotel residents.
• Addresses any security incidents and guest complaints to the Lobby Manager and reacts proactively when suitable and appropriate.

Improves Quality of Product and Services

• Ensures guests receive the experience as detailed brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards and aim to achieve the scores and goals set by management.
• Adheres to Workplace Safety and Health (WHS) policies and procedures.
• Performs any other duties and responsibilities that may be assigned.

IT Security and Operational Risk Management

• Be a subject matter expert on IT infrastructure, security and operational controls for Grab Commercial & Support in alignment with Grab’s policies and standards

• Design, implement and sustain the risk management framework and program for Grab Commercial & Support

• Provide cost effective recommendations to mitigate business risks and strengthen internal controls

• Develop, maintain and update critical process and procedure documentation with clear ownership

• Assist in the development, implementation and maintenance of Business Continuity Plans for Grab Commercial & Support operations

• Participate in new IT security initiatives implementation, take a hands-on approach and partner with Grab Technology Solutions and Grab Commercial & Support stakeholders to perform user acceptance tests, implement  and adopt procedures and access controls in accordance with Grab’s policies

• Build and enhance IT control monitoring automation capabilities and roadmap through various alerting and data tools

• Cultivate a customer-centric risk culture that champions solutions that will grow a proactive, efficient, sustainable and effective risk management program for Grab Commercial & Support

User Access Management 

• Be the subject matter expert on user access control for Grab’s application systems used by Grab Commercial & Support, in alignment with Grab’s policies and User Access Management Framework
• Project lead or participate in new product feature rollout initiatives of Grab’s application systems, take a hands-on approach and partner with stakeholders to perform user acceptance tests, implement  and adopt procedures and access controls in accordance with Grab’s policies

Compliance Audit and Security Awareness

• Design, implement and maintain the Grab Commercial & Support policies in alignment with Grab’s policies and standards

• Provide guidance on compliance requirements such as user access control for Grab’s application systems used by Grab Commercial & Support and physical security of operations in alignment with Grab’s policies and standards 

• Partner with enterprise and country teams to perform and complete compliance audits, risk assessments, quality assurance reviews, control mitigation, track and report on operating effectiveness of the internal controls implemented for Grab Commercial & Support 

• Prepare audit reports and provide recommendations to enhance compliance and risk management efforts

• Provide cost effective recommendations to  mitigate business risks and strengthen internal controls

• Collaborate with internal parties and vendors to address Internal Audit / Cybersecurity / Compliance / Sarbanes-Oxley (SOX) issues, develop mitigation plans, follow up actions and remediation timelines up to closure

• Assist with the development of interactive security awareness content, design and creation of graphics and article writing on governance related topics for the community.

• Foster a culture of compliance by promoting awareness and understanding of Governance Risk & Compliance principles across Grab Commercial & Support

A Project Manager at MUFG IS is an influential change agent/trusted advisor with business and technology who drive and implement organizational priorities that add value. Project managers play a key advisory and change/ project leadership role in the projects’ early initiation phase (i.e., business casing) to the structuring of the project to implementation and handoff to BAU.  To be effective in their role, Project Managers must be (1) resourceful and be strong relationship managers; Building strong working relationships with the project and organizational stakeholders at every level of the organization must be second nature, (2) Bring a blend of strong execution expertise and business knowledge, (3) adept at mitigating and managing risk and (4) have excellent communication, impact/influence and facilitation abilities.

As a member of the Project Management team, the Project Manager directs and controls a variety of projects throughout a global organization, ensuring that the projects are conducted on time, within budget using project management best practices to ensure the highest level of quality. Implementing effective governance throughout the project lifecycle and managing the day-to-day operation aspects of the projects – Plan, budget, RAID, Resource and Status to ensure project objectives are achieved.  Project Managers also supports the PMO with portfolio and resource planning and reporting.

You Will:

• Ensure successful, timely and effective delivery of change projects
• Developing project plans, budgets and schedules, managing tasks and teams on the project’s critical path
• Responsible for scope control with stakeholders, task execution with the project team and relevant upward communication to managers and senior stakeholders
• Helps define process improvements and feedback for the project, including any strategies required for timely execution
• Gather or track the completion of necessary artifacts required for development of each project, including but not limited to risk assessments, technical architecture drawings, requirements, design specifications, testing, change plans, etc.
• Provide feedback to project stakeholders, including specification feedback, issue escalation to managers or scope changes/clarifications to project resources
• Update relevant project information in real time and work across all departments to deliver projects that align to the organization's strategic vision
• Assess and manage risks and issues, take corrective measures accordingly
• Guard the viability of the vision and the business case
• Flexibility to attend to urgent matters outside of normal business hours if/when needed. 

• Helping to establish the overall success criteria for the project, including time, cost, technical and performance parameters.
• Project planning, including producing the detailed project construction plan
• Leading and facilitating the overall cross-functional project team; Managing the change control process
• Managing the flow of project information between the team and the client, through regular meetings and written communications
• Preparing formal project progress and other reports, managing our deliverables with client and maintaining quality.
• Coordinate and manage the sustainability part in terms of LEED certification and relevant aspects of design and execution
• Interface with the client and other consultants, at all project stages
• Manage and lead construction phase through QA/QC, monitor progress, quality checklists, HSSE, FM interface, testing and commissioning, snagging, handover and transition.
• Implements the Project Execution Plan and Construction Execution Plan.

• Development of country-specific PR plans for TeamViewer’s focus countries in the APAC region (Singapore/ ASEAN, Korea, Japan, India, Australia / New Zealand) – together with the local country heads, local sales and marketing colleagues, the respective PR agencies as well as with HQ communications team
• Ensuring execution of approved PR plans and steering of the PR agencies; recruiting and onboarding of new agencies if needed
• Constantly improving TeamViewer’s share of voice within APAC B2B publications (tech, trade, and business media), and position TeamViewer representatives as thought leaders
• Support APAC leadership, especially APAC president, with all things regarding internal and external communications
• Writing and editing of press releases, byline articles, customer success stories and other content
• Organization and execution of press events like press conferences, round tables, press tours
• Handling of media inquiries and interviews with company spokespeople, comprehensive preparation, and enablement of spokespeople
• Accompanying relevant tradeshows, conferences and other events across APAC, ensuring speaking opportunities as well as leveraging these events for media relations
• Support APAC content, website, social media and community activities as well as local CSR and charity projects

The Position

An opportunity to lead the scientific content management from end-to-end process for creating, planning, tagging, and communicating in multi-channel customer communication platforms. Work in a cross-functional environment and act as project leader for medical campaign dashboard, multi-channel engagement, and explore innovation in contents and actionable insights.

Duties & Responsibilities

• Govern and support the processes surrounding planning, development, and management of digital content / messages to be implemented across the multi-channel customer planning & communication platforms with Medical Teams in the ROPU Centre, as well as relevant third parties and agencies.
• Drive the process to create and maintain digital content editorial plans to ensure timely and accurate content delivery, and optimize outcomes.
• Work with Customer Insights team to gain understanding of priority customer groups and segments for current promoted brands and future portfolio in terms of customer needs, gaps, content and channel preferences.
• Lead and support the process for development of channel and content / messaging strategy for various target audiences based on their customer journey and touch points according to their strategic segments.
• Perform content audits and identify content / process / understanding / training gaps.

Requirements

• Bachelor’s Degree or Master’s degree (or equivalent) in medicine, pharmacy, life science, or any other relevant field.
• 2-5 years of experience on content planning, creation, tagging, and multi-channel content engagement
• Strong and broad understanding of pharma business and advanced knowledge of websites and digital analysis
• Strong personal interaction skills / Team player needed for high degree of cross-functional/-TA/ on multiple initiatives at any one time
• Full familiarity with digital and non-digital content production and approval processes
• Self-/Result- and Solution driven

We highly welcome current/ ex financial advisers to join our team!

Join us at PhillipCapital in Singapore as a Talent Acquisition Business Development. The Talent Acquisition team plays an important role to grow our Phillip Wealth Advisory. We are looking for talented and innovating individuals with strong interpersonal skills. Your mission? You will play a vital role in driving the business growth and establishing strategic partnerships to grow our Wealth Advisory arm.

Responsibilities:

• Procurement of new contractual Financial Advisory Consultants (FAC) / Wealth Managers (WM);
• Work collaboratively with Team Leaders and candidates;
• Engage Team Leaders on recruitment matters;
• Forge professional relationships with internal teams and business units;
• Brainstorming on innovative ideas/ schemes to attract prospective candidates.
• Moderating recruitment webinars/ seminars to reach out to potential candidates;
• Conduct briefing and handles enquiries via seminar or social media platforms;
• Interview and getting potential candidates onboard;
• Establish and maintain close relations with institutions for outreach efforts and recruitment tie-ups such as career fairs, webinars etc.

Requirements:

• Degree in any discipline;
• Experience in a Financial Services industry will be an advantage;
• Certifications in CMFAS M5, M9, M9A, HI will have an added advantage;
• Candidates with the passion and right attitude to succeed will be considered;
• Effective communication skills to speak to candidates on an individual basis or in a seminar setting.

Skills

• Effective storytelling ability;
• Adaptability;
• Dynamic personality is always welcome!

Duties:

1) Manage general enquiries of inbound calls and online enquiries

2) Handle any other hotline administrative functions

Requirements:

• Diploma / NITEC / GCE ‘O' Level or equivalent

• Minimum C5 for English O level

• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry

Special Knowledge or Skills:

• Ability to communicate fluently in English and a Second Language

• Computer literate and good typing skills

To Apply:

Please submit your LATEST resumes to [email protected] with the following details in MS Word format:

- Position applying for
- Current/Last remuneration
- Expected remuneration
- Notice period

We regret that only shortlisted candidates will be notified.

Lee Keck Ying | EA License No : 06C4642 | EA Reg No : R1877544

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team

Requirements

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills

About Qoo10

Working in Qoo10 is a great opportunity, as exciting career advancement will be offered to individuals who perform to succeed. Qoo10 also collaborates with several government bodies to help our local merchants to go digital. Local merchants are one of our major stakeholders of our e-commerce success in Singapore. Qoo10 is committed to helping local business to start their e-commerce journey by providing expert training and consultation services and we would like you to join us in shaping the future!

Responsibilities Include:

• Support Qoo10 Singapore in cultivating and enhancing fruitful business partnerships across various sectors (retail, banking, payments, loyalty, and affiliate), overseeing all facets of partner engagement.
• Understand business objectives of our partners and align them with the services offered by Qoo10 Singapore, ensuring ongoing optimization of business prospects.
• Oversee all stages of partnership acquisition and reactivation, including lead generation, prospecting, initial contact, meetings, contract negotiation, integration, and project performance optimization.
• Build and maintain a professional network within the e-commerce, retail, and finance industry.

What we are looking for:

• Minimum 3 years’ experience in partnership management, stakeholder engagement, business development, corporate strategy, or relevant domains.
• Minimum 2 years of experience in banking, digital payments and/or ecommerce sectors.
• Skill in effectively coordinating and prioritizing diverse stakeholders (internal & external) while devising innovative solutions and fostering dedication to common objectives.
• Demonstrated experience in working with cross-functional teams.
• Possesses a startup mentality, demonstrating maturity and adeptness in conducting business discussions with both internal and external senior leadership.

EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market. 

Position Overview:

We are seeking an experienced and dynamic HR Manager with expertise in payroll to lead our HR department. The HR Manager will be responsible for overseeing all aspects of human resources management, including payroll processing, employee relations, talent acquisition, performance management, and compliance. The ideal candidate will have a strong background in HR best practices, payroll administration, and leadership skills to drive HR initiatives and support organizational goals.

Key Responsibilities:

• Oversee the payroll process, including accurate and timely processing of payroll, tax withholdings, and deductions.
• Ensure compliance with federal, state, and local payroll and tax regulations.
• Administer employee benefits programs, including health insurance, retirement plans, and other employee perks.
• Manage employee relations issues, including conflict resolution, disciplinary actions, and terminations.
• Lead recruitment efforts, including sourcing candidates, conducting interviews, and making hiring decisions.
• Develop and implement HR policies and procedures to maintain compliance and enhance employee experience.
• Provide guidance and support to managers and employees on HR-related matters.
• Maintain HRIS system and ensure data accuracy and integrity.
• Prepare and analyze HR metrics and reports to identify trends and areas for improvement.
• Stay updated on changes in employment laws and regulations and ensure company compliance.

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 6-8 years of experience in HR management, with a focus on payroll administration.
• Strong understanding of payroll laws, regulations, and best practices.
• Experience with payroll software and HRIS systems (e.g., ADP, Workday, etc.).
• Excellent leadership and communication skills.
• Ability to handle confidential information with discretion.
• Detail-oriented with strong analytical and problem-solving skills.
• SHRM-CP, PHR, or other HR certification preferred.

The Position

• Accountable for the operational and scientific oversight, the set-up, execution and delivery of their assigned clinical trials at the regional/local level.
• Contribute to delivery of BI’s pipeline through accurate planning and efficient execution of trials that bring speed & value to participating patients and sites.
• Provides leadership and direction to the R/OPU trial team for their responsible R/OPU and is accountable for the overall success and delivery of their assigned clinical trial/s according to defined milestones and key performance indicators (e.g. Medicine Excellence KPIs -MedEx).
• Responsible for steering and directing clinical trial activities, including patient and site engagement activities, direct communication and interaction with multiple internal and external stakeholders (e.g. investigative sites) and trial team members at a regional/local and global level.
• Responsible for managing the planning, implementation, and tracking of the clinical trial process as well as risk mitigation from trial preparation, trial conduct and trial closeout and reporting. The CTM serves as a proactive member of the trial team, liaising closely with the Clinical Trial Leader (“CTL”) on all study-related issues. As leader of the R/OPU Trial Team, the CTM communicates trial status to stakeholders, escalating issues as appropriate.

Duties & Responsibilities:

Regulatory and / or Organisational Requirements:

• Ensures all tasks are carried out in accordance with respective applicable BI SOPs, BI Business Practices, HTGs and regulatory requirements. Ensures that all interactions and engagements are carried out with the highest ethical and professional standards and that all work is accomplished with quality, in accordance with BI Values and a focus on speed and patient value.
• Interfaces

Functional lead and/or project manager of local/regional trial team members and colleagues including but not limited to:

• CD&O
• Other medical functions
• Local/ regional HP functions (including patient advocacy)
• CRO and other suppliers
• Investigator and site staff
• Research networks
• Patient organizations (PO)

Job Expertise

• Strong clinical trial project management experience. In-depth understanding of project management with emphasis on team work to promote high-performance teams
• Experience in Therapeutic Areas relevant in BI pipeline is desirable
• Understanding of local/regional major regulations
• Familiarity with guidelines and standard of care is desirable
• Experienced in working with CROs and POs is desirable
• Ability to build and maintain strong relationships of mutual value
• Excellent influencing and communication skills

Requirements:

• Degree /education: Requires a university degree (e.g. Masters degree or comparable degree) with several years relevant experience in required area. Major focus: Biomedical Life Sciences

Required Capabilities (Skills, Experience, Competencies)

• Strong Communication Skills: Demonstrates AAI approach and skills in complex cross-functional matrix structures of the trial and extended team. Articulates and aligns business strategy/plan on an ongoing basis, ensuring alignment between words and action. Demonstrates active listening skills and cultural awareness.
• Scientific and Operational Expertise: Demonstrates scientific and therapeutic knowledge and operational expertise across all aspects of clinical trial planning and execution. Dimensions of trial complexity include protocol, patients, sites, countries, vendors.
• Leadership and Influence: Demonstrates skills and capabilities in addressing complex situations, confidently setting direction for teams. Demonstrates leadership behaviours of supporting, connecting and empowering teams, providing future direction, demonstrating visionary and innovative thinking and inspiring teams to achieve a common goal. Executes activities with a clear aim to deliver value to patients.
• Strategic Mindset: Strategic and visionary thinker who is future focused, creative, courageous and able to navigate through ambiguity. Integrates study strategy with overall TA portfolio. Embraces cross functional initiatives, applying innovative learnings. Is results-oriented with a global mindset using analytical thinking to provide risk-balanced solutions.
• Coordination and Oversight: Collaborative leader who demonstrates skills and capabilities in setting priorities, managing pace of activities, and efficient usage of resources.
• Project Management: Plans effectively, setting priorities, and defining actions. Makes effective use of resources, and proactively strives for transparency and clarity to accomplish the business deliverables. Translates complex situations to actionable parts. Anticipates and resolves challenges and translates learnings to new projects. Takes smart risks.
• At least 6 years’ experience in clinical research (2 years in project management), from the Pharmaceutical/CRO Industry.
• Prefer to have experience in project management for ASKAN (ASEAN, South Korea, Australia & New Zealand) for international clinical trials in phases 2 to 3. Regional experience is a must.
• Highly developed project management and team leadership capability, ability to work independently and as part of a team.
• Excellent communication and interpersonal skills. - Structured mindset, good scientific, medical and analytical thinking.
• Highly committed to timelines AND delivery of maximum quality data
• Full and permanent awareness of ethical responsibility inherent to research involving human subjects
• Good knowledge of the Clinical Development process including the regulatory requirements
• Good English language skills (spoken and in writing)

Your main responsibilities

• Drive Accenture’s Talent Strategy and Development offerings across our Growth Markets (APAC and Latin America)
• Build and support our go-to-market strategies in the Talent Strategy and Development space, and deliver client facing projects across our key markets in Growth Markets
• Advise and coach leadership and teams on the latest insights and trends in Talent Strategy and Development and build capabilities in local teams, sharing our latest thinking, approaches and assets
• Drive regional sales efforts and build pipeline of Talent and Organisation work with our clients
• Contribute to thought leadership and Go to Market activities in the Talent space, establishing yourself as a key expert in the Talent Strategy and Development space
• Participate in regional project in the Talent Strategy space.

Qualifications:

You should hold the following experience and skills:

• 7 years of experience in talent strategy and development, with 5 years individually leading consulting projects or 5~6 years related industry experience with basic consulting skills
• Strong and proven track record in talent strategy and talent management.
• Strong capabilities on analytical and quantitative problem solving, and complex ideas communication, analytics experience strongly preferred
• Proven experience in leading teams to deliver new strategies or capabilities while developing, mentoring and inspiring team members
• Flexibility to accommodate client and project travel requirements.

Responsibilities:

o Plan, organize, and execute development projects (such as ESS etc..) from initiation to closure, ensuring adherence to project scope, schedule, budget, and quality objectives.

o Define project requirements, objectives, deliverables, and success criteria in collaboration with stakeholders and project team members.

o Develop project plans, schedules, and resource allocations to effectively manage project activities and meet project milestones and deadlines.

o Coordinate cross-functional project teams, including customer, engineering, procurement, manufacturing, quality assurance, and regulatory compliance, to achieve project goals.

o Monitor project progress, identify risks and issues, and implement mitigation strategies to address challenges and ensure project success.

o Communicate project status, updates, and risks to stakeholders through regular meetings, reports, and presentations.

o Manage project budgets, expenditures, and financial forecasts to ensure projects are delivered within budgetary constraints and financial targets are met.

o Foster a collaborative and positive team environment, motivate team members, and resolve conflicts or issues that may arise during the project lifecycle.

Requirements:

• Bachelor’s degree in engineering, Project Management, Business Administration, or a related field. A master's degree or professional certification in project management may be preferred.
• Extensive experience in project management, preferably in the energy storage industry or a related field.
• Proven track record of successfully managing complex projects from initiation to completion, including planning, scheduling, budgeting, and resource management.
• Experience in leading cross-functional teams and managing stakeholders at all levels, including internal team members, contractors, suppliers, and customers.
• Familiarity with project management methodologies such as Agile, Waterfall, or Hybrid, and experience in applying them to different project scenarios.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire team members, resolve conflicts, and foster a collaborative work environment.
• 
  
• Excellent communication skills, both verbal and written, with the ability to effectively communicate project objectives, progress, and risks to stakeholders.
• Proficiency in project management tools and software, such as Microsoft Project, Primavera P6, or Atlassian Jira, for planning, scheduling, and tracking project activities.
• Strong analytical and problem-solving skills, with the ability to identify project risks, develop mitigation strategies, and make data-driven decisions.
• Deep understanding of project management principles, processes, and best practices, including project planning, risk management, change management, and quality management.
• Familiarity with relevant regulations, standards, and guidelines governing ESS development, including safety standards, environmental regulations, and industry codes of practice.
• Being a good team player.

Preferably:

· Professional certifications in project management, such as Project Management Professional (PMP) certification from the Project Management Institute (PMI), Certified ScrumMaster (CSM), or PRINCE2 Practitioner certification will be plus.

• Organize all store operations and allocate responsibilities to personnel
• Supervise and guide staff towards maximum performance
• Prepare and control the store’s budget aiming for minimum expenditure and efficiency
• Monitor stock levels and purchases and ensure they stay within budget
• Deal with complaints from customers to maintain the store’s reputation
• Inspect the areas in the store and resolve any issues that might arise
• Plan and oversee in-store promotional events or displays
• Keep abreast of market trends to determine the need for improvements in the store
• Analyze sales and revenue reports and make forecasts
• Ensure the store fulfils all legal health and safety guidelines

* GOOD MANAGEMENT SKILL;

* GOOD COMMUNICATION AND ANALYTICAL SKILL;

* ABLE TO LEAD A TEAM OF WORKERS AND SUPERVISOR;

* ATTEND SITE MEETING WHEN REQUIRED;

* ENFORCE SITE SAFETY IN CONFORMANCE TO MOM REQUIREMENT;

* FAMILIAR WITH SITE MATERIAL REQUISITION;

* SET UP WORK FLOW AT SITE FOR CHECKS;

* ENSURE THAT SITE PROGRESS IN LINE WITH JOB SCHEDULE AT SITE;

* ABLE TO PICK UP DRAWING AND ALSO AMEND DRAWING FOR PROGRESS STATUS;

* ATTEND SITE SHOW ROUND WHEN REQUIRED.

Job Description:

• Taking charge of the branding of all restaurants under the Company;
• Plan marketing communication strategies to meet our highest priorities and liaise with all members of the team to ensure effective and efficient delivery;
• Manage the corporate website, search engine marketing and search engine optimization programs;
• Carry out research on market trends, market opportunity, and competitor and target customer analysis to inform future value propositions;
• Develop and implement effective demand generation activities from conception to implementation;
• Responsible for Database Management;
• Assist in the formulation and implementation of marketing activities in line with the overall marketing strategy;
• Prepare promotional and marketing briefs for outlet staff;
• Manage the production of marketing communications and promotional materials in line with brand guidelines;
• Analyse the results of all marketing activity and present findings and recommendations;
• Assist in the coordination and implementation of the advertising strategy; and
• Perform miscellaneous job-related duties as assigned.

Roles & Responsibilities :

Are you a passionate customer service professional or a fresh graduate with a growth mindset, looking for an opportunity to make a difference in the education sector? Are you motivated by establishing and maintaining customer relationships, providing excellent service, and supporting a dynamic sales team? If so, we have the perfect role for you! United Language Centre (ULC), a leading language school and community hub for expats in Singapore, is seeking an enthusiastic and committed Customer Service Executive to join our team. As a Customer Service Executive at ULC, you will play a pivotal role in supporting our students and educators, managing administrative processes, and ensuring the smooth functioning of our educational services. Responsibilities:

• Retain and maintain student relationships through regular interactions, updates, and follow-ups.
• Collaborate with educators and sales team to provide seamless customer experiences.
• Manage student credits and packages, keeping track of individual progress and product utilization.
• Represent the school's image and uphold our values in all customer interactions.
• Coordinate private lesson schedules, managing bookings, rescheduling requests, and teacher changes.
• Join and participate in WhatsApp group communication with students, parents, educators, and sales team to ensure smooth coordination.
• Compile monthly credit consumption reports and share with the sales team to identify potential renewal opportunities.

Requirements:

• Proven track record in a customer service role, preferably in the education or language training industry. Fresh graduates are welcomed to apply!
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse clientele.
• Highly organized and meticulous, with an ability to manage multiple responsibilities and tasks.
• Self-motivated and committed, with a passion for improving customer experiences and driving success.
• Ability to work independently as well as part of a team, with strong collaboration skills.
• Proficiency in both written and spoken English, and additional language proficiency is a plus.
• Experience with Hubspot CRM systems or similar customer management software is an advantage.

What We Offer:

• Competitive salary ranging from SGD 2500 to SGD 2800, inclusive of incentives and allowances.
• Opportunities for career growth and advancement within a rapidly expanding organization.
• Ongoing training and professional development programs to enhance your customer service skills and knowledge.
• Collaborative and supportive work environment, fostering teamwork and sharing of best practices.
• The chance to make a positive impact on students' lives and contribute to their language learning journey.

Join our dynamic team and embark on an exciting customer service career with United Language Centre! Please note that only shortlisted candidates will be contacted. We appreciate your understanding. United Language Centre is an equal opportunity employer. We value diversity and believe that a diverse workforce strengthens our organization. We look forward to receiving your application!