Responsibilities:

• Maintain and update records and system data
• Support the new supply chain program implementation specially in system set up, documentation, checking, approval verification and communication with different functional team.
• Analysis the forecast variation and verify with relevant parties before uploading into system.
• Maintain and prepare different kind of reports on weekly basis per each account. Focusing on forecasting and inventory controlling areas.
• Control and manage the inventory under the MRP pool.
• Take the full responsibility for executing and managing the inventory transaction of each consignment hub at system level.
• Execute the inventory reconciliation between hub provided data and company inventory record, identify any discrepancy and drive the solution with Sales.
• Monitor the inventory aging at each hub and expedite the aged inventory consumption with Sales.
• Calculate and declare the inventory liability upon request.
• Support the physical inventory count activities at each consignment hub.
• Work closely with Product to identify the part classification and pass to Sales.
• Work closely with macro developer to achieve automation in forecast uploading process and reporting.
• Handle the ad hoc task assigned by management.

Requirements:

• Min. Diploma or Degree holder with at least 5 years relevant experience in electronics components
• Possesses advanced proficiency with Microsoft Excel. Possesses intermediate proficiency with Microsoft Word, Access, Outlook and Explorer.
• Exhibits the analytical and problem solving ability necessary to effectively troubleshoot problems that arise in all phases of program management.
• Proficient knowledge in manufacturing planning, purchasing and inventory management practices.
• Ability to work in a fast paced, high transaction environment with strong organizational, attention to detail, multi-tasking and project management skills.
• Possesses ability to set and track goals.
• Possesses good verbal and written communication skills including the ability to write reports, business correspondence and procedures.
• Possesses solid basic math skills including the ability to apply fractions, percentages, ratios and proportions to practical situations.
• In advantage of the candidate that has macro or EDI knowledge.

This position reports to Senior Deputy Director (Finance).

What is this role about?

We are looking for a Manager who will be responsible for the day-to-day accounting and finance function of a newly incorporated subsidiary. The Manager can look forward to an exciting and uniquely challenging career experience which allows him/her to wear many hats and operate with an “all hands-on deck” mentality.

• Because it is a newly incorporated subsidiary, you have the opportunity to be part of a small team of passionate people who care about their work and have a strong sense of mission. You will also work closely with the subsidiary’s leaders which will give you an unprecedented look into the realities of entrepreneurship.
• Beyond the practical business insights, being part of a newly incorporated subsidiary empowers you to have a greater influence over how the subsidiary operates. You will also be afforded the chance to propose your ideas for innovation and solutions for how the subsidiary can be more efficient.
• You will have the ability to learn quickly and contribute meaningfully to the success of the newly incorporated subsidiary.

Key Accountabilities

• Ensure accurate financial records are maintained, reporting deadlines are met, and prompt turnaround time.
• Provide value adding support, solve problems when issues arise and leverage on automations to speed up accounting processes.
• Keep abreast of evolving accounting standards and regulatory changes to ensure compliance.
• Deliver consistently quality and timely services to your stakeholders and handle various cross-functional leadership and collaboration tasks.

Descriptions of Job Role

• Review monthly general, sales and receipt journals.
• Review monthly bank reconciliations and audit schedules.
• Prepare monthly management report and ad-hoc board papers.
• Review quarterly GST and withholding tax filings.
• Review full-year & mid-year budgets and their monthly allocation.
• Prepare annual corporate tax estimated chargeable income filing.
• Prepare annual corporate tax schedules and review tax computation & form C prepared by tax agent.
• Prepare annual industry survey (services).
• Prepare annual audited financial statements and handle internal and external audit queries.
• Review procurement budget virements & temporary increases and perform housekeeping for unwanted/unfulfilled procurements.
• Schedule and configure reports & dashboards in Business Central.
• Cheque signatory and internet banking administrator.
• Put up funding requests, if any, to the Treasury Department of the Holding Company.
• Design and implement policies, procedures and guidelines to meet finance and treasury requirements of supporting business needs and ensure compliance.
• Participate in ad-hoc projects as required (e.g. new workstreams, new payment modes).

Skills and Qualifications

• Degree in Accounting or Finance or equivalent from a recognised university.
• Familiar with Singapore Financial Reporting Standards.
• Have a minimum 5-10 years experience in similar job functions.
• Have strong organisational and analytical skills, with a keen eye for detail.
• Strong communication skills (written and spoken).
• Must be proficient in Microsoft Excel, Microsoft Word, Microsoft PowerPoint, accounting software and business intelligence tools. Knowledge of data analytics is a plus.
• System implementation experience and knowledge of Enterprise Finance & Accounting System.
• Enjoy working in a dynamic environment and providing financial insights using business intelligence tools.

Are you looking for an exciting new opportunity and keen to build your career brick by brick in the LEGO Group?

This is an excellent opportunity to drive Customer Service Excellence by supporting our BU IEA (Business Unit India and Emerging Asia) order management and contribute to our global organization!

Core Responsibilities

You hold a key role in coordinating and providing support to BU IEA order management customer services tasks,

• Manage BU IEA orders handling in collaboration with your teammates.
• Engage with customers, internal sales, marketing and operations members to secure seamless execution of order management.
• Engage with the warehouse to secure coordination and prioritization of shipments.
• Deliver the requests to our customers on time, in case of deviations, communicate those to all partners.

With the current dynamics in environment we operate in, we are expected to react fast, and in accordance to the changes in business situation and priorities. More specifically you will:

• Create/Change/Maintain Customer Master Data
• Process sales orders/non-revenue orders
• Drop orders via delivery notes for further processing in our warehouses (pick, pack and shipments)
• Provide orders confirmation to sales team & customers.
• Follow up on returns/rejects/damages of orders, obtain approvals and raise Return Orders (for credit note) in SAP.
• Rescheduling and prioritizing orders in order to keep agreed delivery dates.
• Create quotations in SAP to signal for production schedule.
• Work closely with supply counterpart to maximise customers’ order fulfilment.
• Actively participate in continuous improvement efforts in processes.

You play a key role in delivering Customer Service Excellence by elevating seamless, professional, effective order management and service to internal partners and external customers. Together with the colleagues you jointly drive Order Management excellence for BU IEA.

You will take the lead in digital transformation in Order Management team, together with regional counterparts to improve efficiency, build value and innovation.

Focus is more on the distributor markets like Indonesia, Thailand, Philippines, Vietnam, etc. Be part of a diverse BU team, with colleagues & customers from around South East Asia and beyond!

Do you have what it takes:

To be successful in this position you enjoy working in a dynamic environment. You have a positive "can-do" approach and are able to prioritize assignments to manage many diverse tasks simultaneously. As a person you are a team-player, who thrives and contributes best in a team setting, however can also with little supervision work effectively independently.

Furthermore, we expect that :

• Degree or equivalent experience in Business/Logistics/Supply Chain
• 5+ years of relevant experience within Order Management, Customer Service, Logistics, Supply Chain Ops
• Experience using relevant SAP modules and are used to working with Excel (Vlookup, pivot tables etc.)
• Structured & collaborative, with a flair for working in systems
• Customer focused
• You have flexible approach when comes to changes
• You have strong collaboration skills to elevate team efficiency and performance
• You find motivation in building structure to optimize efficiency.
• You take initiative, recognize and act on opportunities for improvement.
• You pay attention to details

What’s in it for you?

Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.

Apply online at our LEGO Careers Portal today at: https://www.lego.com/en-sg/careers/job/senior-customer-service-advisor-ef26f791edd01000df90b9aee7e00000

Porsche Singapore is offering a vacancy as Customer Experience Specialist within its Marketing team.

The Customer Experience Specialist is responsible for delivering a professional, prompt and best-in-class service experience to customers across various communication channels. This role aims to create excitement and build trust, ultimately achieving the overall targeted customer satisfaction.

• Handle customer interactions by processing and following up on customer requests and queries across different channels (including online chat, social media, inbound and outbound calls, and emails), ensuring satisfaction through proactive follow-ups.
• Investigate complex cases or complaints submitted by customers and provide resolutions to the cases/complaints, including working with various stakeholders and crafting replies.
• Log all queries and requests accordingly into the Porsche inhouse system and update the status and resolution on a timely basis.
• Ensure secure handling of IT systems and maintenance of customer records in the Customer Relationship Management database.
• Support data and reporting tasks, including report preparation, assistance in data cleaning, extraction, segmentation, and qualification. Additionally, identify and analyse market needs, and provide regular reports on customer insights, campaign performance, and case resolutions to internal stakeholders, ensuring business retention and growth.
• Support campaigns/events activities, which includes managing guest RSVPs, consolidating guest data, customer registration duty during events, and other duties as assigned.
• Perform all other adhoc duties and projects as assigned.

Requirements

• At least 2 years of working experience preferably in a customer service role
• Excellent verbal, written and interpersonal communication skills and telephone etiquette
• Proficient in Microsoft Office applications
• Ability to perform rotating shift work including public holiday and weekend shifts

For interested applicant, please submit your application via this link: https://jobs.porsche.com/index.php?ac=jobad&id=11158

Thank you.

Job Description

Key Responsibilities

1. Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.
2. Uses escalation policies as required to keep management informed of down situations.
3. Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.
4. Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management.
5. Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.
6. Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.
7. Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.
8. Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.

Functional Knowledge

• Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks

Business Expertise

• Has a good understanding of how the team integrates with others to achieve objectives

Leadership

• May provide informal guidance and support to more junior team members

Problem Solving

• Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures

Impact

• Impacts the quality of own work and its contribution to the team

Interpersonal Skills

• Uses communication skills to regularly exchange information

Job Description

Key Responsibilities

• Under direct supervision, forecasts and communicates engineering, materials, and manufacturing requirements to suppliers. Provides input to outsourcing decisions by performing make versus buy analysis. Coordinates demand signals through MRP to minimize inventory exposure.
• Participates in Materials Core Team and coordinates product development process deliverables with team members (buyers, planners, production control).
• Supports the creation, releases, and updates to new project materials strategy.
• Participates in commercialization (transition) materials plan. Participates in the material change control change process. Assists in supplier price and delivery negotiations; under direct supervision may negotiate contracts as necessary. Utilizes the preferred supplier selection and assessment process when selecting suppliers. Completes supplier risk assessment on critical and unique parts. Monitors supplier performance (delivery, quality, cost).
• Works with engineering to identify preliminary critical parts, long-lead parts and inspection requirements. Assists in developing supplier and commodity road maps to engineering.
• Meets cost objectives and resolves quality issues. Generates and publishes Key Process Indicators (KPI). Tracks total landed costs targets.
• Works with engineering to identify preliminary critical parts, long-lead parts and inspection requirements. Assists in developing supplier and commodity road maps to engineering. Utilizes value analysis on build-to-print components in support of Should Cost analysis.
• Under direct supervision, mediate and partner in the resolution of supplier quality issues for assigned product groups.

Functional Knowledge

• Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities

Business Expertise

• Understands key business drivers; uses this understanding to accomplish own work

Leadership

• No supervisory responsibilities but provides informal guidance to new team members

Problem Solving

• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

Impact

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

• Explains complex information to others in straightforward situations

This position reports to the Head (Member Relations).

Key Responsibilities

1) Membership Engagement & Community Building

- Plan, network and bring the legal community together during outreach events and activities.

- Oversee and represent SAL at key membership and industry events to increase awareness of SAL membership benefits and promotion of its products, events and services.

- Craft and design mentorship programme for SAL members.

2) SAL Products & Services Development

Partner representatives from SAL clusters in engaging with the SAL Committees to:

- Understand the industry’s professional issues and development needs.

- Gather member feedback to improve existing SAL offerings.

- Identify and assist in creating new initiatives, products, and services for SAL to deliver.

3) Marketing, Communications & Business Development

- Craft, lead and execute marketing plans for SAL’s outreach activities, products and services.

- Formulate a roadmap to foster networking among the legal community.

- Plan and conduct market research activities.

4) Data Analytics & Statistics

- Perform data and trend analysis to assess the quality and meaning of membership data in Singapore and overseas market.

- Ensure membership data and systems are complying to laws, data privacy regulations and government guidelines.

5) Membership Policies & Administration

- Assist Head (Member Relations) in providing perspectives and insights in guiding SAL membership policy development.

- Assist the membership admin team during key administrative periods.

- Perform any other duties as assigned.

Skills and Qualifications

- Bachelor’s degree in business marketing, communications, or law, with 3 to 5 years of relevant work experience.

- Experience in community engagements (bonus if within legal industry).

- Experience in marketing, business development, or legal.

- Good analytical and data literacy skills, with a flair for interpreting numbers and trends.

- Able to build positive and productive relationships with internal and external stakeholders.

- Able to engage confidently with large groups of people, demonstrating diplomacy and professionalism.

- Good interpersonal writing communications and presentation skills.

Job Purpose

The successful incumbent will assist the Assistant Director (Programme)/ Lead Case Manager in the execution and oversight of the programming aspect for Residents emplaced at the HWH and ensure that all programmes carried out are in line with the philosophy of the HWH as well as its mission, vision and core values

Major Duties and Responsibilities

• Assist the Assistant Director (Programme) / Lead Case Manager to deliver relevant rehabilitation and reintegration programmes to ensure that Residents are kept meaningfully engaged during their stay at the HWH.
• Monitor and maintain programme integrity so as to ensure that programmes/sessions are delivered to achieve the best intended outcome.
• Provide case management to Residents assigned under their care. This includes assisting Residents in working out their needs and providing timely and relevant Information & Referral (I&R) to link Residents and their families to appropriate services and assistance.
• Discuss and work with Residents on their accommodation, conduct and employment matters during HWH phase. This includes conducting home visits (when applicable), job site visits and monthly employment checks with employers to follow up on the Residents’ performance at work.
• Conduct and facilitate group psychology-based correctional programme(s) with Residents undergoing the Community Based Programme (CBP) at the HWH.
• Plan, organise and implement (and/or guide Residents to carry out) outreach activities and events. This involves, but not limited to, working with programme providers and managing volunteers.
• Responsible for Residents’ safety when Residents are engaged in group activities and events organised by the HWH.
• Track and evaluate the Residents’ progress during their stay at the HWH. This includes involvement in case discussions among the HWH Programme Unit and case conferences with the relevant SPS officers.
• Manage Residents’ case files and ensure that all case information and relevant documents are completed and updated regularly.
• Compile relevant details and provide timely updates (e.g. Residents’ progress update and attendance for sessions/activities and events etc.) for various reporting and submission purposes.

Any Other Duties

Carry out any other duties as assigned by the Assistant Director

(Programme) / Lead Case Manager

Job Requirements

• Recognised Degree in Social Sciences such as Social Work or Psychology, or other related disciplines.
• Preferably at least three (3) years of working experience, preferably in the social service sector.
• Team player with good interpersonal, oral and written communication skills.
• Counselling related certification would be an advantage.
• Proficient in Microsoft Office applications.
• Able to multi-task, work independently and as a team player.
• Have passion in the helping profession.
• Level-headed and able to work with varying resident profiles
• Keen learner who is willing to work beyond boundaries.

Working location: Changi Cargo Agent Building

Client Communication: Communicate with clients via phone or email to provide updates on shipments, and resolve issues related to transportation and delivery.

Order Processing: Ensuring all necessary documentation is completed and submitted. This includes verifying and arranging transportation, and scheduling deliveries.

Problem Resolution: Proactively identify and resolve issues that may arise during transportation and delivery, such as delays, damages, or discrepancies. Work closely with drivers and warehouse personnel.

Tracking and Monitoring: Monitor the status of shipments and track their movement from origin to destination. Keep clients informed of any changes or delays and provide real-time updates as needed.

Documentation: Maintain accurate records of all transactions, including order details and shipping documents.

Position Summary :

The Systems Engineering Manager is first and foremost a team manager and responsible for leading his team to the completion of engineering tasks within committed budgets, schedules and performance for successful bid and project delivery, through well-executed Work Package Management.

As such, the Systems Engineering Manager is responsible for his/her and his/her team’s completion of a set of engineering tasks within the committed cost, schedule, performance and quality.

To achieve this goal, he/she identifies the required skills, allocates responsibilities to the various individual contributors and leads these contributors as a team. For the team, he/she schedules, coordinates and monitors the implementation of tasks. The related tasks may cover the whole range (from research and advanced studies up to IVVQA) of system engineering activities.

The Systems Engineering manager is in charge of tasks focused on data and documents covering part or all the range of activities regarding customer needs, solution architecture, mission, function, architectural design, life cycle of the solution / product, requirements and specialty engineering

Situation in the Organization :

This System Engineering Manager member of the Engineering team, reports functionally to the Engineering Manager and operationally to the Project Manager.

He interfaces with Technical Directorate from the Business Line.

He coordinates the technical activities between the different Thales entities.

He is the technical interface with the customer.

Context :

• Communication System for Rail Transportation Domain
• Large project requiring multiple international entities.

Main Tasks & Responsibilities :

The Systems Engineering Manager responsibilities are as follows, he/she::

• Provides technical & engineering leadership on bids and projects;
• Leads his team in performing all engineering activities with a Lean engineering mindset and methodologies (in particular pulled flow, set-based design, Kanban / limited WIP, Kaizen, and Obeya), and implementing co-engineering wherever appropriate;
• Builds the overall solution strategy after understanding the solution’s needs;
• Ensures System Engineering activity management within constraints provided by approved architecture and design policy;
• Secures the engineering scope, plans and coordinates the whole system engineering activities within the constraints provided by the agreed architecture and design policy in order to satisfy customer requirements and ensures global development consistency;
• Defines the engineering’s PBS, WBS, OBS and associated tasks, tailors development process and ensures achievement of the development baselines (functional, allocated and product);
• Defines the Product Reuse Strategy, contributes to Product Line Development Strategy and updates the bid/project by proposing upgrades thanks to product enhancements;
• Manages Risks & Opportunities of design and development during bid phase, guarantees programme commitments, including those flown down to subcontractors and partners;
• Optimises technical work against costs, schedule and risks from design to validation and acceptance of the solution;
• Implements the decisions and actions coming from the Complexity Profiler analysis;
• Defines and tailors the engineering environment suitable for the Bid or the Project;
• Understands the engineering requirements for relevant bid/projects and schedule, and allocate Work Packages to relevant engineering employees for completion, and provides the Statements of Works for all internal and external subcontractors;
• Monitors and coordinates technical and engineering activities are to carried out in accordance with contract and company quality system requirements;
• Supports the implementation of reviews to ensure review objectives are met;
• Provide technical & engineering leadership on bids and projects.
• Provides technical input for Business Development activities in the Security, Transport and Defence market through participation in customer meetings and workshops and identifying business opportunities;
• Liaises with the Sales and Bid management teams in the preparation of proposals, and directly with client representatives in determining their requirements;
• Participates in bids (or changes/evolutions of a project) by leading the development of the technical solution for Security, Transport and Defence opportunities and providing estimates for the solution;
• Leads the technical activities on projects by providing leadership on the development of the technical solution, planning, implementation and rollout of the solution;
• Provides direction in priority and resourcing needs for engineering support activities on bids and projects;
• Acts as the technical interface on technical issues with customers responding to queries and providing technical solutions;
• Provides the leadership of the change control board, making informed decisions on changes and management of the entire development environment;
• Provides metrics and analysis on progress of systems engineering activities (Obeya);
• Ensures all designs are approved by the Design Authority;
• Produces technical reports as required by the Bid or Project Manager;
• Capitalises lessons learned and relevant project data and metrics;
• Effective Manages people management effectively, including participation in the professional development of technical employees in line with the business strategy;
• Manages the skills and competencies of people on his team – including himself – in particular in view of requirements of an Authorised Engineering Organisation according to Competency Management Policies.

The Systems Engineering Manager also contributes to the following activities:

• Assure the RAM, Safety and Security (as appropriate for the domain / project / bid), providing input into defining and implementing RAM & Safety assurance and making sure that the RAM, Safety and Security assurance activities are conducted;
• Prepare production: Manage the availability of production equipment and tooling, develop the processes, adapt or procure the production and test equipment and tools;
• Participate in the production’s first article inspection (FAI) and the Internal Product acceptance
• Prepare the delivery of Customer Services: validate the objectives of the Reliability, Availability, Maintainability and Testability studies, perform Reliability, Availability, Maintainability, Testability (RAMT) studies, prepare the operations of the system;
• Manage the configuration of the system: create and approve baselines, perform configuration audits.

The Systems Engineering Manager may be asked to assume the following Roles: IVVQ Manager, Service Engineering Manager, and Configuration Manager.

Pre-requisite :

QUALIFICATIONS

• Tertiary qualification in Computer Science, Information Technology, Electronics Engineering or related discipline (essential)
• Higher degree qualifications are desirable.
• Demonstrated engineering competencies required for qualification to INCOSE CSEP/ESEP (or equivalent, CSEP as a very minimum) are highly desirable
• Experience working on Transportation projects
• Experience working within a Systems Engineering lifecycle

ESSENTIAL EXPERIENCE

• Minimum of 10 years’ experience in a Senior Engineering role
• Experience in managing multi-disciplinary teams
• Experience in managing multiple small projects simultaneously
• Strong oral and written communications & liaison skills.
• Membership of relevant professional organisation, e.g. INCOSE, Institution of Engineers Singapore, etc.

DESIRABLE EXPERIENCE

• Experience in a project management or a systems delivery management role.
• Knowledge of Thales Products and Processes

1. Operational Management:Oversee day-to-day operations of the coffee shop, ensuring smooth and efficient workflows.
   Monitor inventory levels, place orders for supplies, and manage stock rotation to minimize waste.
   Maintain cleanliness, hygiene, and safety standards in compliance with regulations.
   
2. Team Leadership:Recruit, train, and mentor staff members, fostering a positive and motivated work environment.
   Schedule shifts effectively, considering business needs and staff availability.
   Conduct performance evaluations and provide constructive feedback to team members.
   
3. Customer Service Excellence:Uphold high standards of customer service, ensuring guests receive a welcoming and enjoyable experience.
   Address customer inquiries, concerns, and complaints promptly and professionally.
   Implement strategies to enhance customer satisfaction and loyalty.
   
4. Menu Development and Quality Control:Collaborate with chefs and baristas to develop innovative menus that cater to diverse tastes and preferences.
   Ensure consistency and quality in food and beverage offerings, maintaining the brand's reputation for excellence.
   Monitor food presentation, portion sizes, and overall dining experience.
   
5. Financial Management:Develop and manage budgets, controlling costs and maximizing profitability.
   Analyze sales data and trends to identify opportunities for revenue growth.
   Implement pricing strategies and promotional activities to drive sales and meet targets.
   
6. Marketing and Promotion:Develop marketing initiatives to attract new customers and retain existing ones.
   Utilize social media platforms, email marketing, and other channels to promote the coffee shop and its offerings.
   Collaborate with the marketing team to execute campaigns and events effectively.
   

Requirements:

• Proven experience in a managerial role within the F&B industry, preferably in a coffee shop or similar establishment.
• Strong leadership and communication skills, with the ability to inspire and motivate a diverse team.
• Excellent customer service skills, with a passion for delivering exceptional guest experiences.
• Sound knowledge of coffee and food preparation techniques, along with a keen eye for quality.
• Solid understanding of financial management principles, including budgeting and cost control.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as required.

Job Description

Applied Global Services (AGS) Logistics is responsible for the end to end logistics flow of spare parts, from suppliers to customers and everything in between like Distribution Centers, Transportation, Automation and Reverse Logistics across the globe, with operations in over 10 countries and 35 sites. We’re looking for a Logistics Project & Process Manager to join our team! This is a key role and you will lead initiatives within Logistics across all regions in process mapping, best practices, continuous improvement and projects along Management, collaborators and partners.

To ensure success as a Logistics Project & Process Manager, you should be very organized, a skilled communicator and be experienced with project management, process mapping and continuous improvement. An exceptional Logistics Project & Process Manager will understand that people are the core of change management and embody top leadership principles and styles in their management duties.

Logistics Project & Process Manager Responsibilities:

• Structure Process Network across all regions for main processes.
• Develop Logistics Process Strategy.
• Research best practices inside and outside the company.
• Investigating shortfalls, issues, and complaints in current global processes.
• Develop trainings in continuous improvement focused on Logistics.
• Train and guide employees in continuous improvement principles, concepts and tools.
• Coach on Problem Solving Methodologies and tools usage
• Lead assigned projects related to logistics processes and continuous improvement.
• Develop Project Management capabilities within Logistics
• Collaborating with stakeholders of all levels to achieve goals.
• Staying up to date with developments in management and process organization and optimization.
• Other related tasks assigned by Management.

Requirements:

• A bachelor's degree in Engineering, Logistics, Supply Chain, Process Management, or Operations Management.
• Five years' experience in continuous improvement, process optimization in Logistics or warehouse management.
• Experience leading projects with structured methodology.
• Deep understanding of continuous improvement mindset, concepts and tools
• Flexibility to work on different time zones throughout the week connecting with North America, Europe and Asia colleagues.
• A strategic and analytical mindset with excellent communication and presentation skills.
• Highly structured and organized work.
• Leadership and mentoring skills, with confidence in your abilities to lead organizational change.
• Deep understanding of SAP modules for Warehouse Management (ECP, P System, etc)
• Deep understanding of Warehouse processes, Applied Material’s processes preferred.

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

Job Description

Job Responsibilities

• Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share
• Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans
• Determines annual and gross-profit plans by forecasting and developing annual sales quotas for regions; projecting expected sales volume and profit for existing and new services/ products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand
• Business development for land-based logistics business for Technical, Project Cargo & Storage Services
• To prospect for new clients by networking, cold calling, advertising or other means of generating interest from potential clients, this role has to aggressively source and secure new accounts/business
• To work with the internal team and other managers to increase sales opportunities and thereby maximize revenue for our organization
• Protects organization's value by keeping information confidential

Requirement

• Minimum 3-5 years working experience in Logistics Industries
• Strong freight forwarding knowledge
• Ability to work under strenuous working environment
• Good communication skills both verbal and written
• An independent individual and a team player
• Proactive and willingness to accept responsibilities positively
• Meticulous and detailed towards given tasks from HOD
• Team players and excellent interpersonal skill
• Ability to promote and present ideas proficiently
• Strong initiatives for cost improvement – vendor services, turnaround time, fulfilment, trade lanes optimization etc

Job Responsibilities:

• Orders and Revenues Management: The department manager is responsible for supervising the attainment of crucial KPIs related to orders and revenues within the department. This involves overseeing sales, monitoring orders, ensuring prompt invoicing, and effectively managing revenue streams to align with departmental and divisional objectives.
• Source for New Business: The department manager will be tasked with identifying and pursuing opportunities for new business or revenue streams. This may involve market research, networking, prospecting, and developing strategies to attract new customers or expansion of current businesses.
• Manage Staff Well-Being and Trainings: Responsible for the well-being, development, and performance of their staff. This includes providing support, coaching, and feedback to employees, as well as organizing training and development programs to enhance their skills and competencies.
• Build Positive Relationships with Customers: Cultivating positive relationships with customers is crucial for business success. Department managers play a key role in ensuring customer satisfaction, addressing concerns, and building long-term relationships that contribute to customer loyalty and retention.

Job Requirements

• Knowledge in computer science, Information Technology, Business Administration, or related field; relevant certifications (e.g., PMP, ITIL) preferred.
• Proven experience in managing IT projects from initiation to completion, including scope definition, resource allocation, scheduling, budgeting, and risk management.
• Strong understanding of contract negotiation, administration, and compliance, with the ability to ensure adherence to contractual obligations and service level agreements (SLAs).
• Ability to drive continuous service improvement initiatives and foster a culture of customer-centricity and operational excellence within the department.
• Ability to build and maintain strong relationships with internal and external stakeholders, including customers, vendors, partners, and cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to understand customer requirements, address concerns, and provide timely and effective solutions.
• Experience in conducting customer satisfaction surveys, feedback analysis, and service reviews to identify areas for improvement and enhance overall customer experience.
• Solid understanding of information technology concepts, systems, and architectures, with proficiency in IT infrastructure, networking and security.
• In-depth knowledge of IT service management (ITSM) frameworks such as ITIL (Information Technology Infrastructure Library), including incident management, problem management, change management, and service desk operations.

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Responsibilities:

In essence, the deputy department manager serves as a key support to the department manager, helping to ensure the smooth functioning of the department and the achievement of its goals and objectives.

• Assisting in Leadership: Supporting the department manager in providing leadership and direction to departmental staff, fostering a positive work environment, and maintaining morale.
• Operational Oversight: Assisting in overseeing day-to-day operations within the department, ensuring that tasks are completed efficiently and in accordance with customer as well as organizational policies and procedures.
• Team Management: Coordinating with the department manager to manage and allocate tasks among team members, providing guidance and support as needed to ensure productivity and high performance.
• Financial Management: Assisting in budgeting and financial management activities, such as monitoring expenses, tracking revenue, and ensuring that the department operates within budgetary constraints.
• Staff Development: Supporting the department manager in identifying training and development needs for departmental staff, facilitating training programs, and promoting professional growth opportunities.
• Problem-solving and Decision-making: Assisting in identifying and addressing challenges or issues that arise within the department and collaborating with the department manager to make informed decisions and implement solutions.
• Continual Improvement: Contributing to efforts aimed at identifying opportunities for process improvements, innovation, and efficiency enhancements within the department, and actively participating in initiatives to implement changes as needed.

Job Requirements

• Knowledge in computer science, Information Technology, or related field; advanced certifications (e.g., MCSE, RHCE) preferred.
• Experience in managing enterprise Linux (SUSE Linux) and Windows server environments in a complex IT infrastructure.
• Strong understanding of high availability and fault-tolerant system architectures, with experience in clustering, load balancing, and failover mechanisms.
• Hands-on experience with SQL database maintenance.
• Familiarity with network protocols, routing, and firewall configuration, particularly with Palo Alto, McAfee, and Checkpoint appliances.
• Experience with storage area networks (SAN) and SAN storage solutions
• Knowledge of Microsemi NTP (Network Time Protocol) for time synchronization across network devices.
• Manage a diverse range of hardware equipment, including Cisco switches, Sun Microsystems servers (X4170, X4170 M2), HPE ProLiant DL360 series servers (G7, G9, G10), and SAN storage solutions.
• Excellent communication and leadership skills, with the ability to effectively lead and motivate a diverse technical team.
• Strong problem-solving abilities and a proactive approach to identifying and resolving technical challenges.

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Responsibilities:

• Orders and Revenues Management: The department manager is responsible for supervising the attainment of crucial KPIs related to orders and revenues within the department. This involves overseeing sales, monitoring orders, ensuring prompt invoicing, and effectively managing revenue streams to align with departmental and divisional objectives.
• Source for New Business: The department manager will be tasked with identifying and pursuing opportunities for new business or revenue streams. This may involve market research, networking, prospecting, and developing strategies to attract new customers or expansion of current businesses.
• Manage Staff Well-Being and Trainings: Responsible for the well-being, development, and performance of their staff. This includes providing support, coaching, and feedback to employees, as well as organizing training and development programs to enhance their skills and competencies.
• Build Positive Relationships with Customers: Cultivating positive relationships with customers is crucial for business success. Department managers play a key role in ensuring customer satisfaction, addressing concerns, and building long-term relationships that contribute to customer loyalty and retention.

Job Requirements

• Knowledge in computer science, Information Technology, Business Administration, or related field; relevant certifications (e.g., PMP, ITIL) preferred.
• Proven experience in managing IT projects from initiation to completion, including scope definition, resource allocation, scheduling, budgeting, and risk management.
• Strong understanding of contract negotiation, administration, and compliance, with the ability to ensure adherence to contractual obligations and service level agreements (SLAs).
• Ability to drive continuous service improvement initiatives and foster a culture of customer-centricity and operational excellence within the department.
• Ability to build and maintain strong relationships with internal and external stakeholders, including customers, vendors, partners, and cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to understand customer requirements, address concerns, and provide timely and effective solutions.
• Experience in conducting customer satisfaction surveys, feedback analysis, and service reviews to identify areas for improvement and enhance overall customer experience.
• Solid understanding of information technology concepts, systems, and architectures, with proficiency in IT infrastructure, networking and security.
• In-depth knowledge of IT service management (ITSM) frameworks such as ITIL (Information Technology Infrastructure Library), including incident management, problem management, change management, and service desk operations.

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Description

As an individual contributor, the HR Senior Executive/ Assistant Manager oversees the full spectrum of HR functions ranging from compliance, policies, reviews and formulation of best practices.

Responsibilities include:

1) Recruitment, onboarding and offboarding

(i) Manage and facilitate the recruitment and selection process, including generation of HR related documents

(employment letters, confirmation letters etc) and work pass applications/renewal/cancellations.

(ii) Manage on-boarding process for new staff and offboarding process for resigned staff

(iii) Administer internship programme, including selection and training.

2) Compensation, benefits and leave administration

(iv) Ensure monthly payroll, bonuses and annual merit increment are processed timely and accurately.

(v) Ensure CPF and foreign worker levy submission to relevant government agencies is accurate and timely.

(vi) Manage employee income tax matters, government paid leave submissions and other wage related grants.

(vii) Manage, oversee and verify employee’s benefits, overtime, allowances and other compensation and ensure

that SCWO is in compliance with the latest MOM regulations.

(viii) Administer leave records and insurance claims.

3) Performance appraisal and Training & Development

(ix) Manage the annual performance appraisal exercise, rewards and recognition schemes, talent retention and

related programs.

(x) Source, develop, establish, implement and lead organisational training programme activities and framework

(e.g. team building sessions, functional trainings).

4) HR policy

(xi) Develop and implement robust HR policies and procedures to ensure effective delivery of HR processes and

compliance with statutory regulations and sharing of best practices in the non-for-profit environment.

(xii) Provide guidance and interpretation of HR policies to employees.

5) Other duties

(xiii) Manage SCWO’s insurance policies for both the organisation and employees

(xiv) Assume the CorpPass administrator role and is responsible for timely addition and deletion of employee

accounts.

(xv) Participate in government surveys, if required

(xvi) Bridge management and employee relations by addressing demands, grievances or other issues

(xvii) Provide staff cost inputs for annual budgeting, forecasting, monthly reporting and year-end close etc

(xviii) Prepare regular reports to management

(xix) Perform any other duties as requested by the management.

Requirements

· Bachelor’s degree or equivalent in HR management.

· Minimum 3-5 years of demonstrated experience (preferably a generalist) with some working exposure in not-for-

profit organizations.

· Good knowledge of employment law and legislative requirements.

· Proficiency in MS office products MS Word, PowerPoint and Excel.

· Excellent communication and interpersonal skills, with the ability to connect well with various levels of

employees, including handling difficult conversations.

· Prior knowledge and experience in justlogin software is an advantage

· Strong multi-tasking, problem-solving and time management skills.

Our client is a leading freight forwarding/NVOCC across industries and looking to grow their project cargo desk in Singapore.

Purposes of the position

• A highly motivated individual with the relevant skill sets, capable of establishing and developing

relationships with customers, transporters/brokers, carriers and port operators etc.

• Spearhead the establishment and growth of freight forwarding desk for general cargo

• Procurements of rates from existing vendor network within organisation as well as own established

vendor network

• Provide business proposal to internal stakeholders to further support the growth of local freight

forwarding desk

Responsibilities

• Hunt for new clearing and forwarding related business focusing on import and export business locally

• Build new client base

• Achieve annual individual sales targets

• Formulate 6-12 month sales action plan in line with group commodity market segments

• Leverage from own network and further establish relationships with various partners not limited to associations, container carrier and network members globally

• Strong team player, able to work collaboratively with operational team members, whilst liaising and coordinating with vendors (ports operators, authorities, transporters etc.) and internal clients

• Communicate, share and collaborate with all overseas branches on leads generated to and from any locations

• Monthly commercial activity reporting in the form of a sales pipeline

• Work with direct Manager on all sales, business development and budgeting requirements

• Capabilities reaching into the rest of APAC

• Project cargo experience is an added advantage

We are looking for an experienced and results-driven Business Development Manager to join our team, focusing on cultivating relationships with payment gateway investors, exploring strategic partnerships, and identifying investment opportunities.

The ideal candidate must be passionate and optimistic about digitalization in the payment ecosystem. The successful candidate will play a pivotal role in expanding our network and driving business growth.

Job Responsibilities:

• Develop and implement effective business development strategies to achieve regional growth objectives.
• Identify new business opportunities and partnerships to expand market presence.

Market Analysis:

• Conduct comprehensive market research and analysis to identify key trends, competitor activities, and potential business risks.
• Provide insights and recommendations based on market intelligence.

Client Relationship Management:

• Cultivate and maintain strong relationships with existing clients. Identify and engage with potential clients, ensuring a robust pipeline for future opportunities.

Team Collaboration:

• Collaborate effectively with cross-functional teams, including marketing, sales, and operations, to ensure a coordinated approach to business development.

Language Skills:

• Proficient in both Chinese and English languages, with excellent written and verbal communication skills to communicate with Chinese-speaking associates.
• Ability to conduct business negotiations, presentations, and correspondence in both languages is required.

Target Achievement:

• Set and achieve ambitious sales targets and objectives for the assigned region. Regularly monitor and report on progress towards goals.

Travel Requirements:

• Candidate must be willing to travel within the region as needed.

Job Requirements:

• Degree in business, marketing or IT related file.
• Ability to speak and write in both English and Chinese proficiently to liaise with Chinese-speaking clients
• Minimum of 5 years of experience in business development or a related field.
• Strong analytical and strategic thinking skills.
• Proven track record of achieving and exceeding sales targets.
• Excellent interpersonal and communication skills.
• Ability to work independently and as part of a collaborative team.
• Results-oriented with a focus on driving business growth
• Candidate must be willing to travel when required

Core Responsibilities:

• Lead Engineering team in providing operational support in terms of responsiveness and timely technical problem solving
• Oversee all engineering activities to ensure milestones, budgets and customer’s technical expectations are met.
• Plan, organize, and direct the activities of the engineering staff to ensure they provide responsive and timely technical support to sales, manufacturing and quality to achieve division objectives.
• Review opportunities for new work, and provide accurate technical costing to optimize chances of winning work.
• Lead Engineering team in delivering timely New Product Introduction; leverage concurrent engineering as a key value proposition.
• Lead Engineering team in improving product profitability through improved method of manufacture.
• Lead Engineering team in product or process transfers from other divisions.
• Keep abreast of latest or emerging technologies and spearhead innovation in the business.
• Support product and process transfers to Barnes Airmotive Malaysia.
• Lead, coach and develop a team of Manufacturing Engineers to ensure the highest level of performance and standards of excellence.
• Manage by way of Leadership Effectiveness (EI) to motivate, inspire and direct in a more effective manner.
• Align Engineering team to meet business needs of responsiveness, knowledge retention and business continuity.

Qualifications:

• 8 years of Engineering experience in a manufacturing environment, preferably in aerospace/metal machining/precision engineering industry.
• Conversant with machining, brazing, stamping and heat treat. NDT knowledge is preferred.
• Demonstrated understanding of material engineering and technology management in manufacturing business.
• Demonstrated leadership effectiveness (EI) in a fast-paced production environment.
• Strong technical problem-solving skills.
• Demonstrated experience communicating effectively at all levels of organization (both internally and externally) and engage a multicultural workforce.

Education Requirements:

• Bachelor’s Degree in Mechanical Engineering preferred.

Job Description & Requirements:

• Assess the service needs of clients and connect then with the correct provider.
• Assess client issues and provide recommendations to fix problems.
• Create and maintain a directory/database of clients and clients needs.
• Ensure each client is given the necessary services and follow up to fill ongoing service needs.
• Answers telephones and respond to email inquiries in the office.
• Maintain good relationships with service providers and clients to keep customer base.
• Excellent customer service and problem-solving skills.
• The ability to work well under deadlines and to multitask.
• Proficient skills in Microsoft Office, including Word and Microsoft Excel.
• Preferrably with Certificate of Employment Intermediaries Certificate.
• Bachelo or Diploma
• Excellent in verbal and written communication skills.

Global Client Overview

Our Pfizer International (ex-US) account is headquartered in London and is a bespoke global operation within the Publicis Groupe network, single-minded in the mission to accelerate Pfizer’s transformation to revolutionise how Pharma connects and engages with their consumers and HCPs - with an ambition of being viewed as a global marketing leader, not just in pharma. 

We have built this team drawing from the best talent across the Groupe to deliver cutting-edge expertise and diverse skills, acting as one integrated end-to-end operational model to serve advertising, marketing, production, digital experience, media, data intelligence, analytics, web, and social commerce- all supported by the scientific rigor pharma needs to deliver personalisation at scale in a compliant way.        

Pfizer is pioneering the marketing model of the future, and we recognise that our success is intertwined with the success of Pfizer’s transformation and the growth of their brands. 

Job Description

We are looking for a Regional Planning Manager to work alongside the Regional Planning Director and help deliver the end-to-end planning process. Spanning eleven APAC markets, the role is a fantastic opportunity for an ambitious and experienced digital planning specialist to help define and deliver the multi-market digital planning process, working closely alongside the Regional Planning Director and Global Media team to deliver best-in-class regional strategic solutions across both short-term campaign strategies and long-term business development & transformation.

The Regional Planning Manager will be someone who can quickly assimilate to established global process and ways of working, whilst at the same time leading and defining how this comes to life at a regional level. The ideal candidate should be strategically minded, confident and be able to educate and aid the development of both internal & external teams.

Key Responsibilities:

This role will ensure that both regional strategic and tactical planning processes run smoothly, regional & local teams (both Publicis & Pfizer) are aligned with Global best practice & WoW and that historic campaign insights clearly feed into future recommendations for further improvement.

The successful candidate will be required to

• Work alongside the Regional Planning Director to deliver regional strategic and tactical planning process across eleven Pfizer APAC markets.
• Develop effective and efficient planning strategies across each in-scope digital channels and campaigns to drive brand, digital and business results for Pfizer.
• Help manage the end-to-end regional and local strategy, planning and reporting process across each campaign.
• Take responsibility for the end-to-end delivery of campaign from planning to reporting, working closely with Global Media and Digital Activation Team to ensure approved plan is live as per timeline.
• Help to proceed with billing requirements as per aligned process.
• Develop relationships with key media vendors, particularly within the localised HCP media space.
• Ensure best-in-class audience targeting and data relevance, ensuring this is actionable at a campaign activation level.
• Effectively analyse historical campaigns to integrate insights into future campaigns and create benchmark by market.
• Always seek out new and improved planning approaches, partners, data sets, processes, and ways of working to continuously improve the team.

What a Manager, Fintech Account Manager – Visa Direct Asia Pacific does at Visa:

Visa Direct is an exciting, new payment service that Visa provides to clients (including issuers, acquirers, processors, merchants, remitters and service providers) to facilitate domestic and cross-border fund transfers/disbursements to Visa accounts in the U.S. and around the world using push payment technology, i.e. Original Credit Transaction (OCT), and traditional ACH/RTP payment rails to deposit into checking accounts and wallets leveraging the VPL network.   Visa Direct consumer and business applications include person to person (P2P) transfer, cross border remittances, funds disbursement (business to consumer or small business payments) including priority use cases of marketplace payouts, royalty and digital content payouts and gig economy services, and more.

We are seeking an experienced Account Manager who can develop and drive critical growth initiatives, both regionally and globally, in a complex, matrixed environment.  The ideal candidate will be a structured, experienced money-movement leader, an analytical thinker with excellent communication skills and possesses a strong drive to expand client transaction volume and revenue for assigned accounts.   The candidate enjoys variety and collaborating with people and excels at developing client relationships and expanding to additional influencers and buyers across the account.  The candidate is thoughtful, curious, and analytical with a desire to make an impact and contribute to the growth of the AP and Fintech Visa Direct business. 

This is a client-facing role so organizational savvy, interpersonal and negotiation skills are critical as he/she will interface with all areas of Visa (sales, marketing, pricing, legal, risk) and with executives from some of our largest clients. Visa is looking for an individual that is a thought leader in strategy and business growth with a proven track record of success in fast-paced environments with demanding timelines.

What we expect of you, day to day:

• Achieve and exceed account transaction and revenue targets for Visa Direct by client
  • Achieve annual performance goals and enablement milestones for Visa Direct (e.g. transaction and net revenue growth new endpoints, corridor expansion, or use cases)
  • Develop and actively manage client account plan to achieve financial targets and strategic priorities across all products (e.g.  direct to card, account and wallet, AFTs, VAS, etc..)
  • Develop and manage strategies for performance acceleration, including high potential use cases, marketing strategies and growth opportunities
• Sales pipeline development, up-sell, cross-sell endpoint options, routes / corridors, use cases and VAS across primary and extended client LOBs.
  • New / renew deal structure, incentives, negotiation and contracting
  • Manage and support clients through the sales cycle from opportunity identification, solutioning, and program launch, ramp, and optimization
• Established a trusted working relationship with the Client to ensure we have the necessary understanding of the client’s business and strategy and work across internal Visa and Visa Direct stakeholders to support and/or accelerate deliverables
  • Collaborate with the client Account Executive(s) to define account priorities and achieve the annual plan
  • Partner with Visa Direct cross-border commercialization team to develop the go-to-market strategy and ensure we have the right value proposition and product construct to meet client needs
  • Work with Marketing to ensure our client facing materials are excellent, on message and help accelerate the learning and launch process
  • Work with Finance and Leadership on forecasting and monthly/quarterly reporting
  • Work with Legal to ensure client contracts drive to successful outcomes for both Visa and our clients
  • Work with Client Services to monitor payment volume to recommend optimization activities and address production issues as needed 
  • Collaborate with Visa Direct AP Leadership to share progress and growth through internal reporting and tracking of account plan and financial budget
  • Identify and raise product feature enhancements
• Active investigation and management of account program performance, with a drive to resolve issues quickly and completely.
  • Analyze dashboard and identify key trends, bringing in product and client services SMEs to assist as needed
  • Client transaction yield optimization (price / FX)
  • Underperforming program revenue impact and resolution
• Development Account plans and monthly/quarterly reviews
  • Provide comprehensive, insightful review of the client’s program performance identifying opportunities to drive growth and defining the
  • Lead regular review and opportunity solving sessions with the cross functional teams and help problem solve when client programs are stalled, or transaction volume has plateaued
  • Monthly reporting to Visa Direct AP and Market leadership

Summary of Responsibilities:

Establish lead generation & acquire new accounts to achieve group and FIT revenue goals based on market segmentation and budget

Achieve performance goals set based on assigned portfolio.

Ensure total account management of sales portfolio, plan sales activities and set sales priorities to achieve the revenue goals for all segments

Adopt Collaborative approach with reactive sales team to achieve group & event conversion goal

Develop account qualifications criteria and use market research to identify priority markets/ accounts and to assure proactive coverage to all major market segments

Maximizing the use of resources to penetrate new accounts to achieve new business goals

Weekly update of sales activities and other sales reports as needed

Develop ongoing relationships with the clients to ensure business continuity

Involvement in sales related projects and activities as assigned

Understanding of Job Descriptions, Goals, SOP of Sales Department

 Adhere to established personnel policies and procedures of the hotels

Participate in development and execution of hotel marketing plan to identify sources of group business to the hotel and establish solicitation programs to maximize sales

Participate in development of sales action plan to formulate measurable strategy and actions to achieve sales performance

Monitor forecast & production of own group and FIT segments and identify valley periods of sales emphasis to drive revenue

Maintain close and open communication with other departments

Maintain timely communication internal & external stake holders & ensure response in a timely & professional manner

 Coordinate communication between Sales and Other Departments to assure awareness of bookings and sales programs

Maintain timely and responsive communication with accounts and prospects

Comply with hotel and department policies and procedures at all times

To carry out other duties as and when assigned by the Management of the Hotel

Solution Sales is on a journey to innovate across ServiceNow’s go-to-market (GTM), delight our customers, and fuel our unparalleled climb to $16B. We are moving fast, and with this rapid scale and dynamic growth we are hiring a strategic sales & GTM leader to drive growth, scale and consistency.

The BDM – Operational Technology Go-to-Market will spearhead market success for the Technology Workflow Businesses. This role will focus on driving growth strategy, enhancing solution sales capabilities, and orchestrating cross-functional ecosystem efforts to build a robust sales pipeline and capture market opportunities. As a seasoned sales executive, you will apply your expertise to drive business growth in partnership with various cross-functional teams, including sales, specialist sales, product, marketing, partners, and other key stakeholders.

This role offers a unique opportunity to make a substantial impact on the organization's growth and success. The ideal candidate is a proven sales & GTM leader with the ability to collaborate effectively, foster relationships, and demonstrate a keen intellectual curiosity that builds trust with senior leaders and stakeholders throughout the organization. The candidate must bring a combination of GTM expertise, deep product & market domain knowledge, and sales excellence to drive results.

Key Responsibilities:

• Develop and implement a comprehensive business development strategy with a specific focus on transformation initiatives.
• Identify potential business opportunities and partnerships to support the company's growth objectives, leveraging market insights and industry trends.
• Conduct thorough market research and analysis to identify emerging trends and transformational opportunities within the industry.
• Collaborate with cross-functional teams to define and refine the company's value proposition and develop innovative solutions to address market needs.
• Build and maintain strong relationships with key stakeholders, including clients, partners, and industry influencers.
• Lead negotiations for major deals, partnerships, and strategic alliances, ensuring alignment with the company's overall transformation objectives.
• Drive the end-to-end sales process, from lead generation and qualification to contract negotiation and closure.
• Provide guidance and mentorship to the business development team, fostering a culture of excellence, collaboration, and continuous improvement.
• Monitor and analyze market trends, competitive landscape, and customer feedback to inform strategic decision-making and enhance business development efforts.
• Collaborate with the executive team to define and execute the company's overall growth strategy, incorporating transformational initiatives.