The successful candidate will work in a team providing tax compliance and advisory services to a mixed portfolio of corporate and individual clients.

Responsibilities include:

• Provide tax compliance, assessment and advisory services
• Oversee the entire engagements which includes but not limited to work plan, scheduling, budgeting, staff management, etc
• Be the point of contact between tax authorities and clients in answering and resolving issues
• Develop strategies to solve complex technical challenges
• Train, coach, and supervise staff
• Be actively involved to help identify and research on tax issues

We are constantly seeking for dedicated talents to join our practice. To be part of our team, you should possess:

• Professional qualifications / Accounting degree recognised by ISCA
• Minimum 4 to 5 years of relevant experience in CPA firms
• Abreast with the latest technical and tax standards around the world
• Ability to lead and manage teams
• Good command of English with excellent written and verbal communication skills, and good interpersonal skills;
• Service-oriented and commercially focused, confident, extremely well-organised and can analyse and make things happen, and work effectively in a highly motivated environment.

The successful candidate will work in a team providing tax compliance and advisory services to a mixed portfolio of corporate and individual clients.

Responsibilities include:

• Provide tax compliance, assessment and advisory services
• Oversee the entire engagements which includes but not limited to work plan, scheduling, budgeting, staff management, etc
• Be the point of contact between tax authorities and clients in answering and resolving issues
• Develop strategies to solve complex technical challenges
• Train, coach, and supervise staff
• Be actively involved to help identify and research on tax issues

We are constantly seeking for dedicated talents to join our practice. To be part of our team, you should possess:

• Professional qualifications / Accounting degree recognised by ISCA
• Minimum 8 to 10 years of relevant experience in CPA firms
• Abreast with the latest technical and tax standards around the world
• Ability to lead and manage teams
• Good command of English with excellent written and verbal communication skills, and good interpersonal skills;
• Service-oriented and commercially focused, confident, extremely well-organised and can analyse and make things happen, and work effectively in a highly motivated environment

Job Description:

• Team leading and execution of Transaction Support engagements
• Performing Transaction Support work which includes financial due diligence and other aspects of buyside support services which may include conduct of preliminary review on potential targets, assisting in term sheet development, providing input to definitive agreements and project management to assist with the completion of transactions
• Performing reorganisation work to help client with assimilation of target for corporate growth
• Assisting in other advisory work such as valuation, mergers & acquisitions and business planning
• Working closely with directors on client management, practice development, and business development activities

We are constantly seeking for dedicated talents to join our practice. Requirements:

• Degree in Accountancy or Business
• Professional qualification in accounting will be an added advantage
• Ideally between 4 to 5 years auditing experience acquired within an accounting or professional services firm
• Self-motivated and able to work independently, develop good relationships with senior management, and operate well within a team environment
• Excellent written & verbal communication skills with strong analytical & evaluation skills and good interpersonal skills
• Service oriented and commercially focused, we seek confident, extremely well-organised candidates who can analyse and make things happen, and work effectively in a highly motivated environment

Roles & Responsibilities

Your main responsibilities will include:

• Team leading and execution of Transaction Support engagements
• Performing Transaction Support work which includes financial due diligence and other aspects of buyside support services which may include conduct of preliminary review on potential targets, assisting in term sheet development, providing input to definitive agreements and project management to assist with the completion of transactions.
• Performing reorganisation work to help client with assimilation of target for corporate growth
• Assisting in other advisory work such as valuation, mergers & acquisitions and business planning.
• Working closely with directors on client management, practice development, and business development activities.

Requirements:

• Degree in Accountancy or Business
• Professional qualification in accounting will be an added advantage.
• Ideally 6-8 years auditing experience acquired within an accounting or professional services firm.
• Self-motivated and able to work independently, develop good relationships with senior management, and operate well within a team environment.

The Contact Centre Manager's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services.

Responsibilities

· Lead a team of contact centre agents to hit the team’s KPIs

· Prepare statistics and reports

· Ensure the operational efficiency of Contact Centre

· Appointment and turn-up management for customers

· KPI tracking and reporting on a daily and weekly basis

· Monthly KPI reporting to management

· Coach agents on their customer service and telephone skills as part of their growth and development

· Supervise team members' performance by performing regular call / email audits and conducting

regular performance reviews

· Propose to management and implement initiatives to improve Centre’s operations and workflows

· Liaise with functional departments on issues related to customer data and appointment slots

· Handle feedbacks from internal and external parties by conducting investigation and service recovery

· Take on any other duties, projects & administrative tasks assigned from time to time

Requirements

* At least 2 - 3 years’ relevant experience and leading a team

* Experience in the beauty/wellness industry preferred

* Good interpersonal skill and telephone etiquette

* Target and performance driven

* Meticulous and attention to details

* Ability to multi-task in fast-paced environment

* Skilled in Microsoft office applications

* Customer centric and service oriented

Be part of a growing practice in the world's 5th largest consulting firm! We provide consulting and advisory services related to and not limited to financial health screening, data analysis, HR and Payroll, and assist family business to revamp/transform.

You are required to:

• Lead team to conduct primary and secondary search, do data compilation and analysis together with the consultants.
• Brainstorm and source for marketing ideas, involve in development of marketing strategies and plans, implement marketing activities
• Support in project operations and management including liaising with the relevant stakeholders and partners.
• Coach and mentor team members including on the job training and timely performance review.

We are constantly seeking for dedicated talents to join our practice. To be part of our team, you should possess:

• Minimum degree in Marketing, Business, Management or equivalent
• Minimum 6-7 years experience in Brand consultancy or equivalent
• Excellent verbal and written communication skills are essential
• Able to multi-task and have a strong capability to meet deadlines and client expectations
• Possess excellent analytical skills, strong attention to detail and able to work with minimal supervision
• Must be a collaborative team player, who takes initiative and possesses flexibility
• Proficient in MS office
• Outspoken with excellent communication and interpersonal skill
• Service-oriented and commercially focused, confident, extremely well-organised and can analyse and make things happen, and work effectively in a highly motivated environment.

Be part of a growing practice in the world's 5th largest auditing firm! We provide advisory services related to Risk Management, Corporate Governance, Internal Audit and we are recruiting candidates to assist us in our engagements with listed companies and other large entities. You should have the energy to cope with a wide spectrum of industries that we review. Our clients include Real Estate Investment Trusts, China based manufacturing companies, oil and gas companies, country clubs, government entities and many others. Be exposed to different engagement in corporate governance reviews such as enterprise risk assessments, investigative reviews and internal audits. You will also be involve in pre-IPO internal controls reviews to assist aspiring companies to list on the local Stock Exchange.

We are constantly seeking for dedicated talents to join and grow with us. To be part of our team, you should possess:

• Professional qualifications / accounting or business degree with a recognised university
• Minimum 6 years audit or accounting experience
• Good communication skills including report writing skills
• Enjoy working in a fast paced environment
• Prior experience in professional firms would be an advantage
• Service-oriented and commercially focused, we seek confident, extremely well-organised candidates who can make things happen, and work effectively in a highly motivated environment

We are looking for MBA/PHD Recipient who have a technical/software/analytical/Research background to lead a Financial services Unit. The goal is train you to be future director leading one of key financial service Units.

- You need 3 to 5 years of technical/software/analytical/Research background.

- Demonstrate leadership qualities.

- Achieve Top scores in Finance modules

Ideally, you are a recent MBA Recipient with drive to build businesses methodologically. As Phillip leaders, you need to have the right cultural fit. We are looking for Future Directors with a mission to build a team to serve the wider community not just serve themselves. As Directors in training, you will be mentored by CEO and Directors. The Vision is to spin off this Financial Service Unit as a standalone.

We are seeking a highly skilled and experienced Shipping Agency Operations Manager to oversee our shipping operations and ensure seamless cargo handling. The ideal candidate will have a strong background in general cargo operations, stevedoring, and bunkering services, along with excellent relationship management skills.

Key Responsibilities:

• Manage all aspects of shipping agency operations, including planning, execution, and optimization of general cargo operations.
• Supervise stevedoring activities to ensure efficient loading and unloading of cargo.
• Coordinate bunkering services, ensuring compliance with regulations and safety standards.
• Develop and maintain strong relationships with suppliers and service providers, including those offering truck cranes, floating cranes, barges, and other related services.
• Oversee logistics planning and execution for all cargo movements.
• Collaborate with internal teams and external stakeholders to resolve operational issues and improve service delivery.
• Ensure compliance with all maritime regulations and company policies.
• Prepare and analyze operational reports to identify areas for improvement and cost savings.
• Train and mentor staff to enhance operational efficiency and service quality.

Qualifications:

• Bachelor’s degree in Logistics, Maritime Studies, Business Administration, or a related field.
• Minimum 5 years of experience in shipping agency operations, with a focus on general cargo and stevedoring.
• Proven experience in bunkering services and related operational processes.
• Strong network and relationships with general cargo-related suppliers and service providers.
• Excellent communication and negotiation skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in relevant software and tools for logistics management.

If you are keen to join our dynamic team, please submit your resume in either Word or PDF format to [email protected]. In your application, kindly include the following details:

• Current Salary
• Expected Salary
• Availability
• Reason for Leaving

We appreciate your interest in this opportunity. Please note that only shortlisted candidates will be contacted for further consideration.

By submitting your application or resume, you acknowledge and consent to the collection, use, retention, and disclosure of your personal information by us to potential employers through our services.

EA (23S1595/R23116355)

Responsibilities:

• Act as a major point of contact within the firm for the client together with the partner. This includes responding quickly to, as well as anticipating, client requests/needs, keeping clients informed of progress in relation to all aspects of the service provided and maintaining regular contact with clients.
• Build and maintain strong relationships with clients at senior levels, being a principal point of contact throughout the year. Develop a strong commercial understanding of the clients’ businesses.
• Complete assignments within agreed budgets and timescales and identify opportunities for additional billings.
• Ensure that the firm’s risk management and quality control procedures are adhered to at all times.
• Identify and recognize business and sales opportunities with new and existing clients, and inform the partner and client as appropriate.
• Support partners and senior managers in the development of new business relationships and business proposals through high level sales and marketing activity.
• Recruit, retain, develop and motivate our employees, which includes participating in graduate recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees.
• Deal with all matters relating to the management of a portfolio of clients
• Lead the day-to-day operations of multiple engagements
• Be involved in the resolution of regulatory and accounting issues that arise during the audit engagement
• Provide assistance to Partners in managing clients’ work and managing resources
• Conduct training
• Special assignments may be allocated on ad-hoc basis.

Requirements:

• Degree in Accounting, ACCA, CPA or its equivalent which is recognized by ISCA.
• At least 8 to 10 years of audit experience preferably in a medium-size accounting firm.
• Proven ability to lead a team and develop business opportunities
• Minimum 4 years of managerial experience preferable from a large CPA firm
• Minimum 5 years of relevant experience in CPA firms and experience in IPOs, due diligence and special advisory services would be advantageous.
• Knowledge of business trends, emerging technical and industry developments.
• Excellent leadership and project management skills
• Advanced written and verbal communication skills
• Able to manage multiple engagements and deadline-driven.

Responsibilities:

• Perform general and specific IT related controls on client’s system by examining records, clients operating system’s policy and processes
• Monitor progress, manage risk and ensure that key stake holders are kept informed about progress and expected outcomes of the review
• Complete documentation of audit tests, findings as well as recommendation
• Identify, analyse and interpret data using data analytics tools
• Work well in teams and show dynamism, flexibility and willingness to continually learn and coach
• Consistently deliver quality works

Requirements:

• Degree in Accountancy/Computing
• Minimum 5 years of IT audit experience, preferably from Big 4
• Strong analytical skills, experience in data analytics preferred
• Proactive and possess the passion to lead by example
• Strong communication and interpersonal skills as well as good report writing skills
• Strong problem-solving skills and ability to multi-task and work within tight deadlines
• Possess CISA is an added advantage

Be part of a growing practice in the world's 5th largest auditing firm! We provide advisory services related to Risk Management, Corporate Governance, Internal Audit and we are recruiting candidates to assist us in our engagements with listed companies and other large entities. You should have the energy to cope with a wide spectrum of industries that we review. Our clients include Real Estate Investment Trusts, China based manufacturing companies, oil and gas companies, country clubs, government entities and many others. Be exposed to different engagement in corporate governance reviews such as enterprise risk assessments, investigative reviews and internal audits. You will also be involve in pre-IPO internal controls reviews to assist aspiring companies to list on the local Stock Exchange.

We are constantly seeking for dedicated talents to join and grow with us. To be part of our team, you should possess:

• Professional qualifications / accounting or business degree with a recognised university
• Minimum 7-8 years audit or accounting experience
• Good communication skills including report writing skills
• Enjoy working in a fast paced environment
• Prior experience in professional firms would be an advantage
• Service-oriented and commercially focused, we seek confident, extremely well-organised candidates who can make things happen, and work effectively in a highly motivated environment

The Income Compliance team is a strategic partner and trusted business advisor to Income. The Compliance team holds the responsibility of ensuring that Income adheres to regulatory requirements within the constantly dynamic and evolving regulatory landscape. The Compliance team works closely with internal stakeholders and Business Units (“BUs”) to navigate and assess regulatory risks. This involves developing effective and feasible solutions as well as actively shaping and promoting a strong Compliance culture in Income.

About the role

This role reports to the Section Head of Regulatory Compliance. The Regulatory Compliance Section is part of the wider Compliance Department at Income which also includes the Market Conduct Compliance Section and AML Compliance Section. The Compliance Department reports to the Head of Compliance. The candidate will have the opportunity to work closely with other BUs and stakeholders, including the Head of Compliance and Senior Management, in relation to all compliance matters.

The candidate will be involved in Regulatory Compliance work specialising in Personal Data Protection matters.

The candidate should be familiar with compliance functions in the financial industry and be capable of executing

the following responsibilities:

• Monitor and assess the Company's personal data protection policies and practices, to ensure compliance with the PDPA. This includes identifying risks associated with the collection, use, disclosure and storage of personal data understand their impact and propose measures to manage these risks.
• Establish and maintain documentation of record processing, privacy checklist, data mapping, legitimate interested assessment and Data Privacy Impact Assessment (DPIA) to identify, assess and address business risks, based on the Company's functions, needs and processes.
• Conduct audits, analyze findings and implement changes to address identified gap.
• Act as a point of contact for data subjects in all matters concerning data privacy and security issues.
• Managing personal data protection related queries and complaints
• Devise, conduct and provide guidance, sharing session on data protection best practices and promote a culture of compliance within the Company.
• Assist to implement and continuously develop, review the company's data protection policies and processes.
• Ensure proper, management of data breach and security incident, including preparation and submission to the PDPC of reports and other documentation concerning security incidents or data breaches within the prescribed period.
• Developing, implementing, and managing compliance programs in accordance with regulatory requirements
• Identifying areas of non-compliance and developing action plans to rectify them
• Provide advice and training on other regulatory requirements, policies and standards of professional conduct.
• Assist in any other regulatory matters

Qualifications

• At least a Bachelor's degree or above in a relevant discipline
• Any relevant professional qualification or certification will be an added advantage.
• At least 6-8 years of work knowledge and experience in compliance.
• Proficient in compliance advisory on regulations, policies and standards, including knowledge in area of data protection compliance area, privacy management.
• Must be proficient in MS Office and its applications.
• Has strong written and verbal communication skills. Ability to articulate and summarize clearly to non-technical audience with a strong EQ.
• Proficient in report writing and presentation skills.
• Ability to multi-task and prioritise whilst maintaining standards and accuracy in deliverables.
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Good understanding of the insurance regulatory environment and key compliance concepts.
• Good negotiating, influencing and relationship building skills.
• Strong analytical skills, meticulous, self-motivated and a good problem-solver
• Has a self-motivated personality and is able to work well in a team.
• Independent and can work with minimal supervision.
• Has strategic and critical thinking.
• Adaptable to changes.

THE RESPONSIBILITIES:

Here are how your day-today responsibilities of the role will look like, but are not limited to:

• Participate and conduct various general administrative tasks using Expereo’s Back Office Systems;
• Pre-qualify sales requests as delegated by Account Managers;
• Create and submit quotations to Account Managers or customers in timely manner;
• Submit availability check requests and process orders;
• Manage the correspondence between Account Managers and customers;
• Answer sales queries including phone and email communications;
• Provide data and reports to support the Sales Team;
• Follow up on any issues raised during quoting and provisioning phases;
• Ensure customer requirements are well distributed and understood among departments;
• For large opportunity, work together with Sales Project Manager in pre/post-sales planning. This includes but is not limited to project rollout planning, creating, following up, and reviewing budgetary and firm quotation before submitting to the Account Managers;
• Keep Sales information on the Back Office System clean and updated;
• 
  

THE SKILLS AND EXPERIENCE:

• You are an eager person with a focus on results and client satisfaction;
• You have completed higher tertiary education (Nitec, Diploma) or higher, and can demonstrate by experience a similar level;
• You hold a minimum of 1-2 years of relevant experience;
• You have experience in an international environment, preferably within an international Telco environment;
• You have excellent communication skills in English, another language is beneficial;
• You are well organised, meticulous, excellent communication skills and is a team player;
• Able to start work immediately/within short notice

*From $2400/month
*Retail Hours
*Near MRT Station

Job Descriptions:
• Attend to all customers' call in/walk in enquiries
• Fixing, rescheduling and reminders on customer appointments
• Perform invoicing and cashiering duties (payment/daily settlement)
• Reports data entry & consolidation for submission

Job Requirements:
• Basic knowledge of Microsoft Excel
• Good interpersonal and communication skills
• Customer service oriented
• Team Player with Positive Attitude
• Preferably with experience. No Experience are welcome as training will be provided
• Only Singaporean, PR or LTVP+ will be considered

Benefits:
• High Incentive benefits
• Career advancement opportunity
• Training will be provided
• Medical & dental benefits

Responsibilities:

• Provide customer service to customer for related issues
• Conduct targeted conversations with customers to identify customer needs
• Implement appropriate solutions to address customer queries based on sales or customer management knowledge
• Monitor lapses in delivery of logistics services to customers
• Perform identification and documentation of business requirements
• Understand business process improvements through workflow analysis methods to support system development throughout project life cycle
• Understand customer information and needs to improve customer relationships
• Understand customer logistics service needs by building communicative and open relationships
• Understand risks associated with different approaches of process changes

Requirements:

• Minimum Diploma in any discipline and above
• Responsible, positive attitude, be able to work independently and as a team player
• Proficiency in Microsoft Excel, Outlook and Word etc.
• At least 2 year of experience in customer service or freight forwarding industry would be an advantage.
• Entry level candidates without experience will be considered to apply as training will be provided.

Be part of a growing practice in the world's 5th largest consulting firm! We provide consulting and advisory services related to and not limited to financial health screening, data analysis, HR and Payroll, and assist family business to revamp/transform.

You are required to:

• Lead team to conduct primary and secondary search, do data compilation and analysis together with the consultants.
• Brainstorm and source for marketing ideas, involve in development of marketing strategies and plans, implement marketing activities
• Support in project operations and management including liaising with the relevant stakeholders and partners.
• Coach and mentor team members including on the job training and timely performance review.

We are constantly seeking for dedicated talents to join our practice. To be part of our team, you should possess:

• Minimum degree in Marketing, Business, Management or equivalent
• Minimum 6 years experience in Brand consultancy or equivalent
• Excellent verbal and written communication skills are essential
• Able to multi-task and have a strong capability to meet deadlines and client expectations
• Possess excellent analytical skills, strong attention to detail and able to work with minimal supervision
• Must be a collaborative team player, who takes initiative and possesses flexibility
• Proficient in MS office
• Outspoken with excellent communication and interpersonal skill
• Service-oriented and commercially focused, confident, extremely well-organised and can analyse and make things happen, and work effectively in a highly motivated environment.

Be part of a growing practice in the world's 5th largest consulting firm! We provide consulting and advisory services related to and not limited to financial health screening, data analysis, HR and Payroll, and assist family business to revamp/transform.

You are required to:

• Lead team to conduct primary and secondary search, do data compilation and analysis together with the consultants.
• Brainstorm and source for marketing ideas, involve in development of marketing strategies and plans, implement marketing activities
• Support in project operations and management including liaising with the relevant stakeholders and partners.
• Coach and mentor team members including on the job training and timely performance review.

We are constantly seeking for dedicated talents to join our practice. To be part of our team, you should possess:

• Minimum degree in Marketing, Business, Management or equivalent
• Minimum 8 years experience in Brand consultancy or equivalent
• Excellent verbal and written communication skills are essential
• Able to multi-task and have a strong capability to meet deadlines and client expectations
• Possess excellent analytical skills, strong attention to detail and able to work with minimal supervision
• Must be a collaborative team player, who takes initiative and possesses flexibility
• Proficient in MS office
• Outspoken with excellent communication and interpersonal skill
• Service-oriented and commercially focused, confident, extremely well-organised and can analyse and make things happen, and work effectively in a highly motivated environment.

You will handle phone/email inquiries, ensuring the Contact Centre remains highly accessible and supporting service requests for customers and distribution partners.

Job Responsibilities:

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Job Requirements:

• ’A’ Levels or Diploma holder with relevant working experience, preferably from insurance / banking industries.
• Good interpersonal and communication skills.
• Comfortable conversing with customers from all walks of life.
• Possess a pleasant and cheerful disposition.
• Meticulous and detailed-oriented.
• High level of integrity, takes accountability of work and good attitude.
• Work well independently as well as in a team.

Candidates must be open to work in a contractual position with renewable/extension or conversion opportunity.

To provide legal support to CLCO & Head Legal in handling Income’s plans and goals for IAG holding company for this and future years expansion IAG and its subsidiaries FA firms, Legal requires one additional contract legal resource, to support below scope of work on a range of agency, corporate, commercial and company law matters.

Further, the legal resource will be required to provide independent legal advice to IAG Board and management team in respect of related party transactions, outsourcing matters between Income Insurance and IAG holding company.

Detailed scope of work as follow:

Scope of Work:

• Provide comprehensive and sound legal advice relating to the IAG holding company and its subsidiary FA firms on subjects relating to insurance products (general and life) (including agency and distribution matters), HR, vendor arrangements, regulatory and compliance, investigations and complaints, insurance agency and financial advisory.
• Advise, draft and review on agreements, recruitment initiatives and schemes, collaterals, strategic agency/ distribution projects and collaborations and handling of contentious / litigious issues relating to the above subjects.
• Support and advise on corporate governance, Companies Act compliance as well as compliance with regulatory requirements under relevant statutes and regulatory guidelines related to insurance and agency/ distribution business (e.g. Insurance Act, Financial Advisers Act, Securities and Futures Act, Personal Data Protection Act and MAS and industry notices, guidelines and circulars), including but not limited to drafting, reviewing and high-level implementation of policies and processes.
• Draft, advise manage IP rights agreements, including licence agreements, trademarks and copyrights.
• Undertake any other legal duties or projects as assigned.

Qualifications and Competencies

• LLB (Honours) with 6-9 years of relevant PQE
• Experience in financial advisory, life insurance, general and health insurance, privacy laws. Prior litigation experience is an advantage
• Strong interpersonal and analytical skills
• Able to work independently, be meticulous and have drive and initiative.

A) Job Description:

· Good project planning, coordination, and management of projects to be on schedule, within budget and with acceptable quality in large-scale, SCADA / Control systems for MRT systems in both local and overseas.

· Communicate at all levels with the project/management organization and work with teams within the project to resolve project and interface issues.

· Able to communicate well and manage customer expectations.

B) Job Requirement:

· Degree in Electronics, Electrical, Communications or Computer Engineering with 10 - 15 years’ experience in managing large scale infrastructure projects.

· Good knowledge of standard contractual / commercial terms and conditions for engineering projects.

· Possess relevant SCADA/ Control Systems knowledge.

· Assertive and possess strong leadership qualities.

· Strong project management skills.

· Possess PMP certification will be an added advantage.

To Apply:

Please submit your LATEST resumes to [email protected] with the following details in MS Word format:

- Position applying for
- Current/Last remuneration
- Expected remuneration
- Notice period

We regret that only shortlisted candidates will be notified.

Lee Keck Ying | EA License No : 06C4642 | EA Reg No : R1877544

Job Summary:

The Assistant Manager of IT Support / Senior IT Executive will support the IT team in overseeing the day-to-day operations of the hotel group’s IT systems. This role will be responsible for maintaining and optimizing IT infrastructure, providing technical support, and assisting in the implementation of IT projects across the group’s properties. The position requires hands-on experience in managing IT systems, troubleshooting, and ensuring that technology supports both operational efficiency and guest satisfaction.

Key Responsibilities:

1. IT Operations and Support:

• Assist in the management of daily IT operations, including monitoring systems, networks, servers, and storage across hotel properties.
• Provide technical support to hotel staff and corporate employees, ensuring timely resolution of IT-related issues.
• Maintain and update IT systems to ensure their optimal performance and security.

2. IT Project Support:

• Assist in the execution of IT projects, including upgrades to systems like Property Management Systems (PMS), Point of Sale (POS), and guest-facing technologies.
• Collaborate with the IT Manager and other stakeholders to ensure IT projects are completed on time and within scope.

3. Cybersecurity and Compliance:

• Support the implementation of cybersecurity measures to protect the company’s IT environment from internal and external threats.
• Assist in performing security audits and vulnerability assessments to ensure compliance with corporate policies and relevant regulations (e.g., GDPR, PCI DSS).

4. Infrastructure Maintenance:

• Assist in the configuration, maintenance, and monitoring of IT infrastructure, including servers, networks, and cloud solutions.
• Ensure the integrity, security, and availability of IT systems through regular backups, patch management, and system monitoring.

5. Technical Support and Troubleshooting:

• Provide first-level support for technical issues encountered by hotel properties, ensuring efficient troubleshooting and escalation when necessary.
• Work closely with hotel IT teams and third-party vendors to resolve system and hardware issues.

6. Vendor Management:

• Assist in managing relationships with IT vendors, service providers, and contractors to ensure effective delivery of IT services and solutions.
• Assist in evaluating new technology solutions and recommend improvements to current systems where needed.

7. Reporting and Documentation:

• Maintain accurate documentation of IT systems, configurations, processes, and troubleshooting guides.
• Prepare and submit regular reports on system performance, incidents, and project progress.

Qualifications:

• Education: Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience: 3-5 years of experience in IT management or systems administration, preferably in the hospitality industry.
• Technical Expertise: Strong knowledge of IT infrastructure (e.g., networks, servers, storage) and experience with hotel-specific systems like PMS and POS.
• Problem-solving Skills:Ability to diagnose and troubleshoot technical issues efficiently.
• Communication Skills: Strong interpersonal and communication skills for collaborating with internal teams and external vendors.

Preferred Skills:

• Experience with hospitality systems and applications (e.g., PMS, POS, guest experience technologies).
• Familiarity with cloud computing, cybersecurity best practices, and IT compliance standards.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Systems Administrator (MCSA) are a plus.

Jal Yoga International is a well established Yoga studio that has 6 studios around Singapore offering Yoga, Pilates and Barre classes an expanded to Malaysia, Indonesia, Dubai and Philippines. We are seeking a personable and detail-oriented Front Desk Associate to join our team. As a key member of our Customer Care Team, you will be the first point of contact for our clients.

Key Responsibilities:
Greet clients with warmth and professionalism upon arrival
Answer phone calls, emails, and walk-in inquiries regarding class schedules, pricing, membership packages, and general studio information
Assist members with class sign-ups, check-ins, and cancellations using the Mindbody system.
Ensure all classes are running smoothly by monitoring attendance and resolving any booking conflicts
Assist Teachers with their Personal Training bookings and assigning rooms to avoid any clashes

Administratives & Membership Retention:
Sending Personalised Welcome Message after ensuring the Profile Completeness is done
Introduce yourself, share important policies: booking, waitlist, suspension, transfer, late cancellation and no show etc
Engage and build rapport to gather early feedback and provide supportOffer Jal Care kit for medical suspension
Track and prepare Birthday Cards
Maintain existing trackers using Google Sheets
Keep track of supplies and notify the manager when inventory levels are low

Requirements:

• O Levels or Poly Diploma on any field
• Previous experience in a customer service or receptionist role (experience in a wellness or fitness environment is a plus).
• Strong communication and interpersonal skills.
• A passion for helping others and a commitment to providing outstanding customer service
• Ability to multitask and handle a fast-paced environment
• Reliable and punctual, with a strong work ethic.
• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays

Must be able to commit either these hours;

• Mon - Fri 4pm - 10pm
• Weekends from 8.30am to 5.30pm
• 6 days requirements a must
  or
• Mon - Fri 7am - 3pm
• Sundays from 8.30am - 5.30pm
• 6 days requirements a must

Training will be provided.
Only applied if you are able to commit to the hours

1. Staff Management

• Hire, train, and schedule staff
• Monitor staff performance and provide feedback
• Maintain staff morale and productivity

2. Customer Service

• Handle customer inquiries, complaints, and special requests
• Build and maintain customer relationships
• Ensure high levels of client satisfaction

3. Operations Management

• Oversee inventory and product stock
• Maintain cleanliness and organization of the shop
• Handle daily cash flow and payment transactions

4. Financial & Budget Management

• Set and manage sales targets
• Monitor expenses and manage the shop’s budget
• Develop pricing strategies and promotions

5. Marketing & Promotion

• Plan in-store promotions and events
• Manage social media and online presence
• Build partnerships with local businesses

6. Administrative Duties

• Maintain accurate records (attendance, bookings, sales)
• Ensure compliance with health, safety, and legal regulations

7. Service Innovation

• Introduce new services and products
• Coordinate staff training and development

8. Problem-Solving

• Resolve customer complaints and conflicts
• Handle emergencies and operational issues

We are seeking a highly experienced Manager to oversee all aspects of stage performances and customer service at our KTV Lounge & Nightclub. The successful candidate will be responsible for managing performing artists, singers, and stage crew on the smooth execution of performances, as well as ensuring exceptional service for our customers.

Requirements:

Related Experience: Minimum of 5 years of experience in a related field.

Customer Service Skills: Exceptional interpersonal skills with a strong focus on providing outstanding customer service.

Stage Management Skills: Experience in stage management to efficiently organise and coordinate performances

Fast-Paced Environment: Experience working in a fast-paced environment is preferred.

Flexible Schedule: Ability to work 6 days a week, including weekends and public holidays.

Positive Attitude and Self-Motivation: Possess a good attitude, self-motivation, and a results-oriented mindset to drive success in the role.

Key Responsibilities:

Customer Service: Ensure a smooth and efficient operation, providing outstanding service to our customers at all times.

Scheduling and Calendar Management: Maintain and update weekly performance schedule and manage calendar to ensure all events and performances are well-coordinated and executed efficiently.

Marketing Support: Support and assist the marketing department with suggestions and ideas for effective publicity.

Training and Guidance: Train and guide the performing artists and singers to enhance their performance skills and professionalism.

Compliance: Adhere to company policies, procedures, and service standards to maintain consistency and quality.

Safety and Sanitation: Maintain cleanliness and sanitation standards in the service area, ensuring the safety of both staff and customers.

Ad Hoc Duties: Carry out additional duties as assigned by management, contributing to the overall operation and success of the establishment.

If you meet these requirements and are passionate about creating memorable customer experiences, we encourage you to apply. Please note that only shortlisted candidates will be notified.