• Reporting to the Area/Operations Manager, you are responsible for the business performance of the restaurant, as well as maintaining high standards of food, service, and health and safety.
• Take responsibility for the business performance of the restaurant
• Plan and analyse restaurant sales levels and profitability
• Prepare reports at the end of the shift/week
• Create and execute plans for staff development
• Accountable for labour and F&B costing matters, including inventory control and conducting bi-monthly stock
• Handle staff disciplinary issues, conducting performance reviews and confirmation of staff
• Provide effective leadership to the F&B team to ensure targets are met
• Constantly review, evaluate operations/procedures and suggest improvements to the management
• Coordinate the entire operations of the restaurant during scheduled shifts
• Perform banking duties
• Maintain high standards of quality control, hygiene, and health and safety
• Ensure strict compliance by all service and kitchen staff to Company’s standard operating procedures
• Any other appropriate duties and responsibilities as assigned

Requirements:

• Min. 5 years of relevant experience with 3 years in a managerial capacity in established hotpot-concept restaurants
• Have good product knowledge on food items
• F&B cost/inventory management skills would be an added advantage
• Basic PC-literacy
• Strong command of both Mandarin & English in order to communicate and introduce menu items to customers
• Excellent organizational skills , interpersonal & communication skills
• Strong public relations skills
• Ability to thrive in a challenging environment
• Strong leader & team player
• Capable of delivering profits, costs control and building of customer loyalty

Job Description:

• Manage the spare parts receiving and inventory levels
• Monthly and Weekly reporting comprising analysis of expenditure on spare parts
• Implement & monitor spare parts management processes and procedures
• Ensure cleanliness and optimum space management within warehouse
• Develop and implement improvements in procedures, inclusive of safety within the warehouse
• Supervision of warehouse staff, ensuring their compliance to procedures and processes
• Manage upkeep and movement of company vehicles
• Ensure accuracy and timely updates of records in Computerised Maintenance Management System (CMMS).
• Conduct regular physical counts of items in the warehouse to reconcile with CMMS data

Requirements:

• Bachelor's Degree in Supply Chain Management/ Warehouse Managemen
• Knowledge of applicable safety procedures, equipment maintenance, and warehouse best practices
• Class 3 driving licence will be beneficial
• Able to respond to emergency situations at short notice
• Good communication skills in English
• Good leadership and interpersonal communication skills, with ability to develop a team.
• Previous experience of at least 3 years in a managerial/supervisory role in a warehouse/store setting

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Responsibilities

• Assisting the Factory Manager to oversee the operations department include staff supervision, workflow and leave planning, setting up of events and maintenance of vehicles & equipments
• Responsible for product quality, maintaining excellent customer service standards
• Respond proactively,resolve and prevent all customer service situations
• Evaluate the operations and procedures and suggest improvements
• Any other related operational issues and projects as and when required

Requirements

• Diploma/Certificate in Food and Beverage
• Minimum 5 years of relevant experience
• Excellent leadership
• Ability to analyze and solve problems
• Good communication and interpersonal skills
• Maybe required to work nights, weekends, and/or holidays
• Bilingual to liaise with English and Chinese speaking associates

Location: Located in the West (Pandan Loop)

Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button below.

We regret that only shortlisted candidates will be notified.

Thank you for applying.

Job Summary

The Senior Manager - Warehouse and Cold Chain Management is responsible for the overall management and strategy of the Warehouse, including Transportation and Order Processing function. He/She drives strategic initiatives, large-scale implementation projects and interventions, and sets the direction of the warehouse’s business continuity and planning.

He/She is a strategic advocate, sensitive to customers’ needs, and is pro-active to deliver results and persuasive to obtain buy-in among internal and external stakeholders. Being resourceful and systematic, he/she exercises active management of business resources, manpower, internal assets and external partners to drive profitability of the business.

Job Responsibilities

Business Administration Operations

• Drive and expand recurring revenue streams within the framework of the organisation’s vision and overall objectives
• Front development, communication and implementation of effective growth strategies and processes
• Drive development of business continuity and succession management for mission critical roles that have financial impact to the organisation
• Foster a value-based culture and a culture of accountability in the organisation
• Drive the organisation's governance, compliance issues and reporting
• Drive organisation’s compliance to data governance and protection
• Lead high-performing teams, attract and retain talent, provide mentorship and guidance to management
• Drive development of resource and cost management optimisation plans based on the market practice and business environment
• Drive operational policies, standards and procedures
• Drive risk mitigation plans

Business Process/Continuous Improvement

• Provide overall and strategic leadership, develop long-term planning and lead to realise the organisation's growth agenda
• Drive improvements to the organisation's operations through feedback and identification of issues
• Drive business process improvement solutions to determine effectiveness

Safety and Health

• Set organisational Workplace Safety & Health (WSH) strategy to manage compliance rates
• Drive safety and health risk assessment
• Drive behavioural change at organisational level to address non-conformance of WSH standards
• Drive WSH solutioning discussions around suggestions to improve existing processes

Technology Application

• Drive organisational transformation projects and programmes development

Sales and Customer Service

• Cultivate strong relationships with public and private sector stakeholders
• Drive business plans to grow the markets of vertical sectors
• Drive business plans to grow the business
• Engage in targeted conversations that steer customers to solutions that address their needs
• Drive intervention strategies to mitigate gaps in delivery of logistics services

Job Requirements

- Knowledge of SAP/Warehouse Management System (WMS)

- Proficiency in Microsoft Office/Power Platform Applications

Professional Qualifications & Relevant Experience

- Diploma/Degree in any logistics-related field

- Minimum 10 years of relevant working experience

Job Description:

• To study tender construction drawings, specifications and contracts to understand project requirements
• To oversee the construction by providing on-site management and quality control to ensure project meet keydates and budget requirement, and are built in accordance with contract specifications
• Planning and sequencing of the construction operations according to master and detailed work programs by taking consideration into project costing
• Design Coordination between Consultants and Authorities
• Review design drawings and liaise with design team on construction details
• Liaise with client and consultants on resolving technical and commercial issues, monitor site progress against target and generate progress reports to HOD
• Manage project team to supervise work progress and quality work
• Coordinating the handing-over of completed works to the client and completion of the necessary rectification works
• Determining the amount of work done at any stage of construction for preparation of periodic progress claim for submission
• Monitoring the cash flow of project to ensure timely claims and payment
• Ensure the project complies with regulations and clients’ specifications
• Adhere to safety and health regulations and aim for zero accident in the workplace
• Ensure safety practices and housekeeping is to maintained to the highest standard

Requirements:

• Degree in Civil Engineering
• Minimum 10 years experience in related fields

The successful candidate will start in a business development role and will be responsible to identify and develop new business opportunities to drive the growth of PSA port and related business (cargo solutions, inland terminals) across the South East Asia region. Successful candidates whom delivered consistent superior performances will have the opportunity to be posted overseas to lead one of PSA’s growing business entities as General Manager.

Current responsibilities will include:-

• Collaborate with existing SEA business units in medium-long term strategy and business planning and execution in order to extract maximum value from our investments.
• Identify, pursue and secure new business development opportunities within SEA. These include:
• Core assets like waterfront container terminals
• Inland assets like ICDs and distribution centres
• Digital ventures like Port Community Systems
• Collaborate with PSA Singapore Cargo Solutions (CS) Division in various areas, including but not limited to:
• Fine-tuning of CS strategy in the region
• Coordination of CS opportunities within SEA
• Evaluation of potential CS M&A opportunities
• Maintain, enhance and strengthen stakeholder engagements in the region with both public entities and private enterprises/individuals.
• Directly involved in the negotiation of deal terms, legal documentation and making presentations to both internal and external stakeholders.
• Assist senior management with ad hoc projects and assignments

Requirements

• Good academic background and possess a degree in Accounting, Business, Economics, Engineering, Finance, IT or equivalent.
• Minimum 8 years of business development experience, preferably in the Maritime, Supply Chain services in LLP, 4PL, Integrated Logistics industries
• Tenacious strategic thinker with an active hands-on approach
• Possess entrepreneurial drive and sharp business acumen
• Proven track record of performing in a fast-paced and complex business environment
• Strong communications and stakeholders’ management skills
• Strong numerical literacy with complex modelling and analysis skills
• Able to create and work with financial models and prepare financial analysis and scenarios to support BD work.
• Able to influence and establish credibility with internal and external stakeholders to build collaborative relationships
• Open to short-term travel overseas at short notice.
• Prior overseas working experience or attachments will be a plus
• Able to converse in Thai

Only shortlisted candidates will be notified.

About This Role :

We are looking for an experienced and results-driven Marketing Manager (Content Management) to join our growing marketing team. As a Marketing Manager, you will be responsible for leading and implementing marketing strategies and plans to achieve business. This role will report directly to the Senior Marketing Manager based in Singapore. If you're looking for a enriching career with a supportive team that is always willing to help each other out, this could be the role for you!

Responsibilities

• Content Creation: Produce compelling online content that resonates with our target audience and promotes brand engagement.

• Data Analysis and Reporting: Conduct thorough data analyses, generate insights, and create post-project evaluation reports.

• Trend and Market Sensitivity: Keep a close eye on internet trends, have the ability to detect emerging topics, and understand market demands.

• Market Research: Engage in in-depth market research to understand consumer behavior and preferences.

• Brand Promotion: Drive the promotion of our app brands, ensuring the delivery of consistent and impactful messages across all channels.

• Cross-Cultural Communication: Engage effectively with international teams and understand cultural nuances, especially of North America, Southeast Asia, and Latin America to lead and motivate cross-functional team members

Requirements

• Minimum of 2 years' work experience, with experience in the internet industry would be preferred

• Familiarity with the cultures of North America, Southeast Asia, and Latin America will be a significant advantage.

• Experience with Data Analysis and sensitivity to data; with the ability to produce data analysis reports and gaps for improvement

• Demonstrable resilience under pressure and the ability to manage work-related challenges independently.

• Demonstrable experience in app brand promotion.

------------- Send me your resume via WhatsApp ❤

WhatsApp: (https://api.whatsapp.com/send?phone=6592377799)

I regret to share that only shortlisted candidates will be notified. www.dadaconsultants.com EA Registration Number: R22108564

Data provided is for recruitment purposes only Business Registration Number: 201735941W. Licence Number: 18S9037

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Main Responsibilities

Report to the Restaurant Manager. To support and assist the Restaurant Manager to achieve optimal business performance of their restaurant, as well as maintaining high standards of food, service, health and safety. And, to assist in the management of the restaurant, deputising in the absence of the Managers.

Assist in achieving optimal business performance of the restaurant

Assist in analysing and planning restaurant sales levels and profitability

Assist in preparing reports at the end of the shift/week, including staff control, food & cash control and sales

Assist in creating and executing plans for department sales, profit and staff development

Assist in monitoring labour and F & B costing matters including inventory control and conducting bi-monthly stock take

Assist in planning and coordinating menus

Assist in managing filing system and read company emails

Assist in handling disciplinary issues, conducting Annual review and confirmation of staff

Provide effective leadership to the food and beverage team to ensure targets are met

Constantly review, evaluate operations/procedures and suggest improvements to the management

Coordinate the entire operation of the restaurant during scheduled shifts

Respond to customer complaints. Ensure positive customer service in all areas, taking any and all appropriate actions to turn dissatisfied customers into return customers

Ensure that all employees adhere to the company's uniform standards

Meet and greet customers and organise table reservations

Advise customers on menu and beverage choice

Conduct orientation and training & coach new trainees

Plan staff duty roster and cleaning duties

Update GRN and perform e-Procurement

Handle cashiering duties, daily sales collection, cashiers float and petty cash claims and control

Perform banking duties

Collect e-feedback from customers using IPad

Upsell desserts to customers

Upsell promotion and PGR membership

Maintain high standards of quality control, hygiene, and health and safety

Ensure the strict compliance by all service and kitchen staff to company’s standard operating procedures

Any other appropriate duties and responsibilities as assigned

Main Responsibilities

Report to the Restaurant Manager. To support and assist the Restaurant Manager to achieve optimal business performance of their restaurant, as well as maintaining high standards of food, service, health and safety. And, to assist in the management of the restaurant, deputising in the absence of the Managers.

Assist in achieving optimal business performance of the restaurant

Assist in analysing and planning restaurant sales levels and profitability

Assist in preparing reports at the end of the shift/week, including staff control, food & cash control and sales

Assist in creating and executing plans for department sales, profit and staff development

Assist in monitoring labour and F & B costing matters including inventory control and conducting bi-monthly stock take

Assist in planning and coordinating menus

Assist in managing filing system and read company emails

Assist in handling disciplinary issues, conducting Annual review and confirmation of staff

Provide effective leadership to the food and beverage team to ensure targets are met

Constantly review, evaluate operations/procedures and suggest improvements to the management

Coordinate the entire operation of the restaurant during scheduled shifts

Respond to customer complaints. Ensure positive customer service in all areas, taking any and all appropriate actions to turn dissatisfied customers into return customers

Ensure that all employees adhere to the company's uniform standards

Meet and greet customers and organise table reservations

Advise customers on menu and beverage choice

Conduct orientation and training & coach new trainees

Plan staff duty roster and cleaning duties

Update GRN and perform e-Procurement

Handle cashiering duties, daily sales collection, cashiers float and petty cash claims and control

Perform banking duties

Collect e-feedback from customers using IPad

Upsell desserts to customers

Upsell promotion and PGR membership

Maintain high standards of quality control, hygiene, and health and safety

Ensure the strict compliance by all service and kitchen staff to company’s standard operating procedures

Any other appropriate duties and responsibilities as assigned

Job Description & Requirements

Reporting to the Area/Operations Manager, you are responsible for the business performance of the restaurant, as well as maintaining high standards of food, service, and health and safety.

• Take responsibility for the business performance of the restaurant
• Plan and analyse restaurant sales levels and profitability
• Prepare reports at the end of the shift/week
• Create and execute plans for staff development
• Accountable for labour and F&B costing matters, including inventory control and conducting bi-monthly stock
• Handle staff disciplinary issues, conducting performance reviews and confirmation of staff
• Provide effective leadership to the F&B team to ensure targets are met
• Constantly review, evaluate operations/procedures and suggest improvements to the management
• Coordinate the entire operations of the restaurant during scheduled shifts
• Perform banking duties
• Maintain high standards of quality control, hygiene, and health and safety
• Ensure strict compliance by all service and kitchen staff to Company’s standard operating procedures
• Any other appropriate duties and responsibilities as assigned

Requirements:

• Min. 5 years of relevant experience with 3 years in a managerial capacity in established hotpot-concept restaurants
• Have good product knowledge on food items
• F&B cost/inventory management skills would be an added advantage
• Basic PC-literacy
• Strong command of both Mandarin & English in order to communicate and introduce menu items to customers
• Excellent organizational skills , interpersonal & communication skills
• Strong public relations skills
• Ability to thrive in a challenging environment
• Strong leader & team player
• Capable of delivering profits, costs control and building of customer loyalty

Job Description & Requirements

Reporting to the Area/Operations Manager, you are responsible for the business performance of the restaurant, as well as maintaining high standards of food, service, and health and safety.

• Take responsibility for the business performance of the restaurant
• Plan and analyse restaurant sales levels and profitability
• Prepare reports at the end of the shift/week
• Create and execute plans for staff development
• Accountable for labour and F&B costing matters, including inventory control and conducting bi-monthly stock
• Handle staff disciplinary issues, conducting performance reviews and confirmation of staff
• Provide effective leadership to the F&B team to ensure targets are met
• Constantly review, evaluate operations/procedures and suggest improvements to the management
• Coordinate the entire operations of the restaurant during scheduled shifts
• Perform banking duties
• Maintain high standards of quality control, hygiene, and health and safety
• Ensure strict compliance by all service and kitchen staff to Company’s standard operating procedures
• Any other appropriate duties and responsibilities as assigned

Requirements:

• Min. 5 years of relevant experience with 3 years in a managerial capacity in established hotpot-concept restaurants
• Have good product knowledge on food items
• F&B cost/inventory management skills would be an added advantage
• Basic PC-literacy
• Strong command of both Mandarin & English in order to communicate and introduce menu items to customers
• Excellent organizational skills , interpersonal & communication skills
• Strong public relations skills
• Ability to thrive in a challenging environment
• Strong leader & team player
• Capable of delivering profits, costs control and building of customer loyalty

Responsibilites

• Coordinate and maintain the quality and productivity of the Customer Services and Operations function.
• Provide support to the outsourced Contact Center.
• Oversee the daily operations of the Customer Operations team, offering support in governance to ensure compliance and the achievement of performance KPIs.
• Engage extensively with both internal and external stakeholders to synchronize business goals, as well as develop and implement strategic requirements and initiatives that support the business strategy and needs.
• Address and resolve escalations, complaints, and complex customer issues swiftly and effectively with minimal supervision.
• Analyze Customer Service data regarding issues or requests to evaluate, offer feedback, and suggest improvements to internal stakeholders.
• Carry out any additional duties as assigned.

Requirements

• Bachelor’s degree with at least 5 years of relevant experience in customer service related field.
• Strong verbal, written and interpersonal communication skills are required.
• Good understanding of Customer services and experience metrics and operations.
• ​​Good knowledge in customer service best practices.
• Ability to work independently in a fast-moving yet ambiguous environment and highly confident in responding to challenging and changing circumstances.
• Hands-on experience in transformation projects
• Experience working in a Digital-Tech start-up industry

Candidates with more years of experience will be considered for managerial positions.

The job responsibilities and job requirements of the administrative manager are as follows:

Job Responsibilities:

Organize and formulate the work development plans, plans and budgets of the administrative department, as well as administrative rules and regulations, and be responsible for supervising and inspecting the implementation of the systems. 12

Coordinate the company's administrative work, including information construction, infrastructure construction and maintenance, safety management, etc. 3

Manage specialized matters, such as asset management, budget management, file management, meeting management, etc.

Responsible for external coordination and communication, including handling the company's external relations, handling various certificates and licenses required by the company, etc., and responsible for the coordination and implementation of the company's various cultural activities. twenty three

Comprehensive management, responsible for formulating various administrative emergency plans and handling emergencies.

Review and approve employee classification, promotion, salary increase, reward, disciplinary and other related procedures according to their responsibilities, and be responsible for the handling of employee benefits, social insurance and other matters. 4

job requirements:

Have good writing, speaking and reading skills in Chinese and English. 1

Excellent outreach and public relations skills, and the ability to resolve emergencies.

Have strong analytical and problem-solving abilities, clear thinking, and careful consideration of problems.

Familiar with administrative management, human resources management and other related knowledge, and have certain work experience. 5

Have good communication and coordination skills and teamwork spirit, and be able to organize and manage teams effectively.

Have a strong sense of responsibility and professionalism and be able to contribute to the development of the company.

Please note that specific job responsibilities and job requirements may vary depending on company size, industry characteristics and other factors. The above information is for reference only. Specific responsibilities and requirements should be subject to the actual recruitment announcement or company regulations.

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

· Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

· Build strategic relationships and partner with key industry players, agencies and vendors

· Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

· Oversee and approve marketing material, from website banners to hard copy brochures and case studies

· Measure and report on the performance of marketing campaigns, gain insight and assess against goals

· Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

· A Bachelor’s degree in marketing, business or any other relevant field

· Sound understanding of marketing fundamentals and tactics

· Creative thinking and problem-solving ability

· Leadership and project management skills

· Knowledge of digital marketing and social media marketing strategies

· Excellent verbal and non-verbal communication skills

· Proficiency with marketing tools and software

· Proficient in marketing research and statistical analysis

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Who we are

Crédit Agricole Corporate and Investment Banking (Credit Agricole-CIB) is the CIB arm of Crédit Agricole Group, world’s 11th largest bank by total assets.

Our Singapore center is one of the 3 main IT Hubs for CA-CIB's worldwide business. We work daily with international branches located in 33 countries by:

- Envisioning and preparing the Bank’s futures information systems

- Partnering and supporting core banking flagships and transverse areas in their large scale development projects.

- Providing premium In-house Banking applications.

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

Summary of Position

In a challenging and multicultural environment, we seek a senior ITSM Manager to join the control tower section.

• The ITSM Manager is assigned to lead and improve the Incident, Problem, Configuration and Service Quality of IT Production Services in the bank. A key component of this role is to ensure consistency and control over the management of major processes.

• The ITSM Manager has overall responsibility for enforcing proper execution of the process.

• He is accountable for the process improvements and training of teams. He is also responsible to identify gaps in the process and engage all the Service Operations teams for improvements.

• ITSM Manager is also responsible for creation of periodic and on-demand reports for the senior management.

Main Responsibilities

Incident Management

• End to end ownership of the Major Incident with the aim to minimize the time to restore.

• Ensure the IM team coordinates with all support engineers involved in the troubleshooting with the possibility to involve other support groups.

• Ensure a systematic process is followed for all Major Incidents from opening to closure.

• Ensure that Incident Managers assess Incident complexity and decide to apply the Crisis Management process if required: trigger and liaise with the Crisis Manager to manage communication with and escalation to Executive management.

• Track incident progress to resolution and responsible for communicating progress to higher management and transverse relevant teams. Prepare clear and concise comms and publish them based on the priority of the incident.

• Facilitate exchanges between the relevant support staff through setting up ad-hoc Conference Bridge / Business Chat groups and / or direct contacts. In particular, ensure diagnosis, action plans and key initiatives are shared with the relevant parties across technical towers and geographies.

• Drive discussions to a pragmatic outcome in a reasonable timeframe in order to ensure the key decisions are taken on time or escalated to higher management. As a last resort, responsible for choosing between resolution solutions, or escalating in case of disagreement between technical teams and after assessing all impacts with relevant stakeholders (Experts, Managers and / or Business line IT)

• Ensure consistency of the incident documentation / references across all systems.

Problem Management

• Ensure that the Problem Manager plays a pivotal role in building a problem management procedure for the support teams to follow.

• Ensure that there is a clearly defined RACI, different root cause investigation methodologies are promoted and support teams are trained on the problem management process & procedures

• Enforce proper execution of the process

• Oversee all the KPIs and have management meetings to review opportunities for improvement.

• Provide recommendations for process development, monitoring reports and performance measurements

• Coach teams on analytical and systematic approach to problem solving.

Configuration Management

• Ensure administration and execution of the configuration management process and ensuring CMDB data integrity.

• Ensure that the Configuration Analyst is working closely with other technology teams to define, update, and monitor Configuration Items (CIs)

• Leverage business knowledge and technical expertise to participate in business process improvements and engage in demonstrations, present value propositions, and proof of concepts

• Oversees configuration audits on a regular basis, identifying records with incorrect or outdated information, and coordinating with CI owners to remediate data inaccuracies.

• Monitor health of the CMDB, recommending process, design, or operational updates to reduce time and cost requirements for CMDB upkeep and improve overall data quality

• Automation – Work with RUN/Build team to automate feeds and CI fields

Run Quality

• Work with different teams such as the Permanent Control to track and ensure an efficient implementation of General Inspection recommendations for internal and external audit

• Work with Permanent Control for Annual Risk Assessment

• Oversee and follow-up on Audit recommendations by collaborating with ISAP and relevant parties (CACIB, CAGIP and RPC teams)

• Ensure all flash card of cosmos are reviewed for accuracy with clear documentation of execution steps

• Ensure all transverse cosmos controls with Control Tower ownership are submitted on time with requisite evidence.

• Ensure team compliance to process through periodic audits (e.g. Change Management and Service Request) and facilitate team in identifying areas of improvement

• Ensure implementation and regular review of quality process and framework with ISAP Senior management

• Work with different teams to ensure that all documentation is up-to-date and validated by all parties

• Ensure evolution of Knowledge Management audit with periodic review with Service Managers

• Participate and represent ISAP in the Run/process review governance with Head office Paris.

• Facilitate team on usage of Knowledge Management wiki know-how

• In partnership with the Process Owners, ensure a good adherence with all ITSM Processes and with associated Service Level Agreements.

• Audit quality KPIs periodically to ensure compliance to policy and standards

• Ensure team compliance and mandatory participation for Quiz

• Support transformational activities and Service Improvement for ITIL processes in ServiceNow

• Understand and articulate in practical usage terms the relationship between Change, Incident, Problem and Request, in order to recommend workflows and service improvements across the processes

• Provide guidance and direction to RUN staff on day-to-day process support activities (e.g. Service Request and Change Management.)

• Ensure efficient and effective integration between assigned process areas and other related ITSM process areas (e.g. Service Request, Change, Configuration Management, etc.)

• Provide best-practice guidance to all teams around effective utilization of ITSM processes

• Ensure efficient usage of machine learning to identify trends and drive automation opportunities

• Data driven initiatives for automation of Service Requests

• Oversee and execute ITSM projects and related initiatives with little to no supervision

Skills sought

Soft Skills

• Leadership with ability to do efficient multitasking

• Clear Verbal and writing Communication skills at multiple levels in an international context and should be able to follow organization process

• Client Oriented with Strong Relationship management with experience in IT Support and Service Management

• Reactivity and ability to solve problems by using different methods

• Ability to learn and adapt and to be proactive

• Ability to work simultaneously with different profiles (technical/functional, medium/top management, etc.)

• Ability to work under pressure

Requirement

• Infrastructure or Application support hands on experience of 8-10 years is mandatory

• Overall IT experience: 15 Years +

• Crisis Management

• IT Literacy: Knowledge of IT Ecosystem & Operations Background with experience in IT for Capital Market and Corporate Banking to the extent of knowing Front office to back office application flow

• Having knowledge about monitoring tools and scheduling jobs would be plus

• Good understanding of transversal technologies (SAN, Unix, Windows, Network, DBA, CTRL-M, MQ)

• Technologies and/or Applications background with ability to grasp impact and interdependencies

• Willing to work in a shift (between 8:30 am - 1 am SGT)

Ground Labs is looking for a results-oriented Software Engineering Manager to join our high-performing engineering team. This role will be instrumental in facilitating our continued growth by building powerful products and tackling complex real-world cybersecurity data challenges. This position will be based in our Singapore headquarters and will report into our Chief Technology Officer.

Incumbent should be:

• An experienced leader with at least 12 years of SW industry experience, including 4+ years managing software and QA engineers.
• A hands-on architect who thrives in a fast-paced environment, embraces new technologies, and can prototype solutions rapidly.
• A self-starter who thrives on learning new things and can adapt to working with diverse products and technologies.
• A passionate advocate of collaborative development, able to mentor engineers and lead by example.

Responsible for:

• Develop, refine, and implement architectural and design decisions for existing and new products.
• Manage and empower software and QA engineers to achieve peak performance
• Research cutting-edge technologies and translate them into innovative solutions.
• Build new functionalities and address critical software bugs with your exceptional coding skills.
• Leading estimation efforts in co-operation with our product management
• Partner with customer support and users to troubleshoot and resolve issues.
• Foster a culture of continuous learning and best practices within the engineering team.

Requirements:

• Experience as an architect on crafting new SW architectures and/or guiding successful architectural transitions.
• The ability to lead, motivate and influence engineers also beyond your immediate team without a formal authority.
• Proven experience designing and developing scalable, multi-threaded, and low-latency systems as a backend / full stack engineer.
• Proficiency in modern C++ development with exposure to other languages like Go, Rust, and Python.
• A deep understanding of Agile methodologies and software engineering best practices like design patterns, Clean Code, and Extreme Programming.
• Strong foundation in software security, cloud hosting/development, operating systems, databases, computer networks and machine learning / AI
• Ability to take ownership of large product components and a passion for driving results.
• A degree in Computer Science or related field, a Master/PHD degree would be an added advantage
• Excellent English written/oral communication skills

Job Description

STREET1 TRANSPORTATION AND LIMOUSINE PTE. LTD. is responsible for managing and reviewing transportation operational policies, standards and procedures in accordance to transportation business and customers’ needs, including the implementation of transportation solutions. He/She is also responsible for managing transport business resources, including manpower, internal assets and external vendors.

Key Responsibilities

Individual to be involved in:

1. Review effectiveness of risk management plans and resources for transport execution

2. Anticipate emerging transport operations parameters to determine future resource requirements

3. Communicate key messages resulting from transport operations data analysis to key stakeholders

4. Communicate importance of achieving transportation operation timeframe outcomes with efficient use of resources

5. Formulate vehicle management strategies across different project

6. Perform maintenance of infrastructure to ensure smooth operation of critical business functions, collaborate and analyze with co-workers during execution of business continuity plans

7.Optimise, improve process by identify possible automation solutions for repetitive tasks & collaborate with stakeholders to validate findings

8. Any other adhoc duties given by Company

Technical Skills & Compentencies

1. Transport Equipment and Systems Operation

2. Transport Regulatory Compliance

3. Transport Vehicle Operations

4. Crisis Management

5. Report Writing

The Key Account Manager will be responsible for establishing and maintaining executive relationships within large and dynamic corporate accounts- Hotels, Restaurants, Government Facilities and Hospitals. Your key responsibilities will include developing and leading value-added sales strategies, optimizing account profitability through product and service initiatives, strategic pricing and P&L analysis & maintaining a healthy pipeline of new business leads and driving relationships to fruition.

Responsibilities:

• Manage corporate and strategic customers that impact Ecolab’s success, including developing strategies that drive growth and profitability for both Ecolab and our customers
• You’ll hone your influencing skills as you partner with field sales to ensure the delivery and execution of our customer commitments.
• Manage a portfolio of Corporate Account relationships in a specific country and execute appropriate sales strategies to achieve your growth targets
• At all times represent Ecolab with the highest level of professionalism across all aspects of Account Management
• Develop and establish customer executive relationships to understand their business drivers and priorities
• Identify customer needs and leverage Ecolab solutions and innovations to create value, communicate our impact and capture our fair share of that value for Ecolab
• Partner closely with Field Sales to ensure consistent and high-quality customer support, deepen customer relationships and identify potential growth opportunities
• Collaborate across our businesses to identify new opportunities and serve our customers as One Ecolab
• Manage a prospect pipeline to ensure sustained and healthy growth for your division (Institutional)
• Negotiate contracts with major/key customers/institutions

We are looking for a passionate Key and Corporate Account professional who can demonstrate:

• Sales experience in the Hospitality industry would be highly regarded
• The ability to develop lasting relationships at an executive level
• able to manage team
• Strong negotiation and influencing skills
• Excellent communication and a service-oriented approach
• A proven track record in managing large corporate accounts

• Take a lead role in the development of proposals and presentations for new business materials to create and nurture business opportunities and partnerships
• Responsible for contract negotiation and tender presentations
• Maintain relationship with clients, Attending conferences, meetings, and industry events
• Coordinating and close follow up with the project team to makes sure that the projects get done timely and contractually

Qualifications

Excellent written, communication and presentation skills

Able to work independently

Minimum 4 years of related working experience

Job Description:

• Managing the design and coordination of a team of M&E coordinators, Engineers, and BIM modellers.
• Liase with consultants on matters relating to all M&E works.
• Participate in technical meetings and site meetings.
• To assess and resolve any technical or site issues related to M&E drawings and M&E work with consultants and subcontractors
• On-site supervision of work progress
• Maintaining schedules and coordinating the work of subcontractors.
• Assist in finalising accounts of MYE Sub-contractors.

Job Requirements:

• Degree or Diploma in Engineering or Construction related degree
• At least eight (8) years of relevant experience as M&E Manager in large scale projects is an advantage
• Highly motivated, independent, initiative and responsible.
• Great communication and interpersonal skills.

Roles & Responsibilities

· Collaborate with global and regional teams on projects and initiatives, ensuring market relevance and sensitivity towards cultural differences

· Ensure effective communication of annual learning and development plans to ensure strong level of awareness across the business and to identify suitable candidates for the training programs.

· Hands-on development, management and implementation of learning programs and initiatives at all levels of the business by partnering with the business and local L&D counterparts in the subsidiaries

· Undertake a Facilitator’s role to educate and ensure consistency and relevance of in-house initiatives and programs.

· Negotiate and liaise with internal experts/trainers and external training providers to design and deliver comprehensive in-house training programs, and commission agreed new or specialist courses and training programs from other providers, Colleges and Universities.

· Lead, improve and evaluate a comprehensive Onboarding program to meet the needs of all staff, including key legal requirements, according to the requirements of Company policy

· Ensure employees’ individual development plans (IDP) are completed with a follow up Action Plan in place and reviewed

· Guide the business to provide quality Career Discussion with the employees and in line with career development plans (CDP)

· Actively leverage the Learning Management System to ensure completion of administrative processes related to Learning and Development processes.

· Responsible for data management, budget management, vendor management and L&D governance

· Ensure adherence to company policy on approval and budget related matters

· Undertake adhoc requests relating to Learning and Career Development

Skills & Qualifications

· Bachelor’s degree in Business Management or Human Resource Management

· Minimum 5 years in an MNC with experience in the L&D functions including Program Design and Delivery

· Savvy in working effectively with various stakeholders across varying nationality, cultures and seniority

· Exemplary communication, negotiation, influencing and presentation skills

· Warm personality with great energy and initiatives

· Creative, resourceful and meticulous and strong with powerpoint presentations

· Good with time management and prioritizing the urgent vs important deliverables

· Coaching experience will be a plus

How Will You Make An Impact?

As part of our commercial team, you will handle, achieve and exceed your budget for the assigned territories within the life sciences segment by promoting Genetic Sciences Division's (GSD) portfolio.

You will increase and maintain sales by developing business relationships with our customers, through highly focused selling to our existing customer base (direct sales efforts, demonstration, seminars, product detailing) and grow new business within Singapore.

What Will You Do?

• Consistently achieve or exceed assigned sales targets on quarterly and yearly basis, within assigned expense guidelines and territories.
• Timely submission of accurate forecasts, weekly updates, monthly highlights and other related reports for defined territory to Team Lead.
• Ability to use sales tools efficiently, prioritize and accurately forecast territory results, provide market intelligence insights, implement value selling that meets sales objectives.
• Maintain accurate and current records of proposals, opportunities, accounts, contacts, leads, follow ups and action plan. Use SalesForce Dot Com (SFDC) Customer Relationship Management (CRM) solution as the primary reporting tool.
• Builds and sustain relationships with customers and ensure customer happiness, satisfaction and dedication.
• Understands scientific project needs and business needs of the customer to position a solution (qPCR/dPCR and/or sequencing and/or microarray) to win business. Actively promotes and sells consumable offering throughout the instrument sales process.
• Coordinates with customer service support team to ensure timely order fulfillment and resolve any issues related to delivery or invoicing.

How Will You Get Here?

• A Bachelor’s Degree in Biology, Molecular Biology or Biochemistry is required.
• 3+ years sales experience in Life Science, with capital equipment experience is helpful.
• Knowledge of real-time quantitative PCR, Sanger Sequencing and other genomic tools and their applications in molecular testing and personalized medicine.
• Strong listening skills and ability to collaborate well in a highly matrix organization (with cross functional teams and people with diverse skills, personalities and responsibilities).
• Strong communication and interpersonal skills, problem solving, and decision making skills.
• Commercially strong, highly motivated and results driven.
• Individuals demonstrating a passion to bring our Mission statement to life by enabling our customers to make the world healthier, cleaner, and safer.
• Demonstrate our 4i values culture that guides our interactions with our customers, suppliers, partners, and employees – Integrity, Intensity, Innovation and Involvement.
• Position may require Covid-19 vaccination and/or routine testing, per client discretion.

Required Hiring Criteria:

• Proven successful sales track record
• Adept in handling Academia, private Biotech, and key Government accounts
• KOL (Key Opinion Leader) customer management.
• Experience in handling government tender biddings on Ariba, SESAMi and GeBiz.

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.