As Customer Service and Logistics Manager, APAC you are part of the APAC Global Operations Team and play a key role in partnering with the APAC commercial and leadership team.

You are accountable for the overall performance and excellence of frontline customer services, ensuring excellent day-to-day operations and service standards.

Key Responsibilities:

• Lead and develop a high-performing customer service team.
• Collaborate with commercial, global, and regional functional teams.
• Manage open orders and resolve customer issues promptly.
• Led and coached the team in logistic operation excellence, delivering a cost-effective and right service logistic solution in APAC.
• Drive innovation and process improvements.
• Optimize system enhancements to enhance customer experience and efficiency

About You

We’re recruiting a Customer Service & Logistics Manager, APAC reporting to the Supply Chain Director, based in Singapore.

This role is varied for someone with a strong foundation and experience in managing complex order management, customer complaints, and logistics/supply chain-related queries.

This is a People Manager role where you will lead a team of 6 Customer Service representatives based in Singapore and support the business across Asia Pacific. You must have strong communication skills to liaise with stakeholders/vendors/customers across the region. You must also have a growth mindset and analytical and problem-solving abilities to work through challenges.

About Us

Supported by our 160-year history of ingredient innovation, we partner with customers to provide consumers with healthier and tastier choices when they eat and drink. We are proud that millions of people worldwide consume products containing our ingredients every day.

Through our expertise in sweetening, fortification, and texture, we develop ingredient solutions which reduce sugar, calories, and fat, add fibre and protein, and provide texture and stability in categories including beverages, dairy, bakery, snacks, soups, sauces, and dressings.

We have more than 3,300 employees working in around 58 locations in 39 countries, serving customers across 121 countries. Science, Solutions, Society is our brand promise and how we will achieve our purpose of Transforming Lives Through the Science of Food. By living our purpose, we believe we can successfully grow our business and have a positive impact on society. We live our purpose in three ways, by supporting healthy living, building thriving communities and caring for our planet.

Tate & Lyle is listed on the London Stock Exchange under the symbol TATE.L. American Depositary Receipts trade under TATYY. In the year to 31 March 2024, Tate & Lyle revenue from continuing operations totaled £1.65 billion.

For more information, please visit www.tateandlyle.com or follow Tate & Lyle on LinkedIn, X (Twitter), Facebook or YouTube

What You’ll Be Doing

The main responsibilities of the role will be:-

• Leadership. Setting clear team goals, able to act proactively to ensure smooth team operations and effective collaborations. As a change agent and leader, strong communication skills are vital.
• Process development. Develop and implement standardised processes and procedures across the entire APAC comprising of North Asia, ASEAN, Australia New Zealand for all global Customer Services (CS) initiatives.
• Continuous Improvement. Lead cross-functional collaborations to drive business-wide improvements, focusing on customer service and order management enhancements. Work with business partners to identify and implement transformative changes that boost efficiency, productivity, and customer satisfaction.
• Logistic Strategy. Develop, communicate, and execute the logistic strategy and action plan to align with the APAC supply chain strategy and various stakeholders. Streamline logistics processes to reduce costs and improve efficiency.
• Logistics expert with a proven track record in analysis and process improvement, driving warehouse optimization and operational efficiency.
• Reduced order lead times by optimizing picking, packing, and shipping processes within the warehouse facility.
• Problem resolution. Oversees customer issues to ensure effective and long-term resolution of problems.
• Troubleshoot orders requiring special handling and respond to customer inquiries utilising excellent negotiation skills and process knowledge.
• Billing risk reporting- Ensure and support accurate and timely reporting to minimize billing errors and discrepancies.
• Timely Resolution – Ensure customer inquiries and issues are resolved promptly and efficiently. Set service level agreements (SLAs) for response and resolution times.
• Prepare management reports to provide good visibility on logistics performance and cost efficiency.
• Act as primary escalation point of contact for critical cases and ensure timely resolution.
• Drive order fulfilment through effective, timely customer communications concerning order confirmation, shipment transparency, scheduling, order change, special instructions, freight & distribution.
• Partner with global stakeholder teams to deliver PXO to meet customer expectations and the company's objectives.

EHSQS

Perform, maintain and improve the EHS standards and requirements as set by the Company. Participate in the company’s EHS program including training, audit etc., arranged by the company.

Location

This role is assigned to be based in the Asia Pacific HQ at Biopolis, Singapore (near Buona Vista MRT)

What You’ll have

• Degree in Business Administration / Supply Chain or related discipline.
• 8-10 years of experience in customer service, and logistics management roles, preferably in in FMCG industry.
• Proven track record in leading successful logistics operations, including warehouse management, inventory control and transportation.
• Previous working experience in 3PL is preferred.
• Demonstrated expertise in project management and the ability to plan and organize strategic initiatives related to customer service.
• SAP knowledge and experience are a must. (preferably SAP - O2C).
• Requires minimal supervision and can prioritise work to meet deadlines and commitments.
• Proven ability to interpret global customer service programs, policies and procedures and effectively deploy at regional and country levels.
• Excellent communication skills including advanced English writing, speaking and comprehension.
• Good MS Office skills, Word, Excel, PPT

What We Can Offer

• Base salary with AWS + Performance Bonus
• Opportunities to interact with Global teams.
• Comprehensive insurance coverage for you and your family
• Flexible benefits
• Hybrid working arrangement.
• LinkedIn Learning
• Membership in Employee Resource Groups (Professional Women’s Network, LGBTQ+, Black Employee Network, Veterans’, Mental Health)
• Mental health and well-being support via Mental Health First Aiders & Employee Assistance Program
• Local volunteering opportunities (where applicable)

#LI-JL1

Location: Central (Newton)

Working Hours: 5 Days Work Week (Mon-Fri), Office Hours (8.30am to 6pm)

Remuneration Package:

• Basic Up to S$ 5,000
• Mobile Allowance
• Performance Bonus
• Flexi Dollars

Responsibilities:

• Seek out potential clients and business prospects for secured lending (Property).
• Actively promote the company’s range of financial products and offer guidance on loans to address customer financing requirements.
• Maintain steady growth and achieve pre-set business targets.
• Proactive monitoring of portfolio accounts to achieve maximum profitability and identify new business opportunities.
• Strengthen involvement with key partners and proactively build and manage long-term partnerships
• Prepare credit proposals involving financial analysis.
• Partake in sales and marketing activities in generating prospects.
• Identify, develop, and implement marketing strategies to maintain competitiveness.

Requirements:

• Diploma or Degree in Business Management, Finance or related field
• No prior experience are welcome to apply as training will be provided
• Meticulous in documentation work
• Experience in term loans and mortgage loans is a plus
• Possess an outgoing personality

Please be notified that only shortlisted candidates will be notified.

Ian Fong | R22106545

Recruit Now Singapore Pte Ltd | EA No: 21C0845

WSP Consultancy Pte Ltd

This is a role requires a driven and detailed individual, with expertise in finance, accounting, reporting and experience with managing statutory requirements as such year-end audit, GST submission and year-end tax filing. This is a hands-on role as you will be required to take on detailed budget submissions, preparing financial reports etc.

The role has a high visibility to Management and opportunity to drive process improvements and manage outsourcing to shared services centre in Guangzhou.

Responsibilities:

1. Actively lead the accounting function, ensuring timely period end close, preparation and submission of reports, review of balance sheet schedules and reconciliations. Ensure all month end journals are recorded, and management reports prepared and submitted on time.

2. Review all intercompany reconciliations, oversee the management and resolution of discrepancies.

3. Oversee the Accounts Payable function, cashflow projections and payment runs.

4. Plan and manage the year end audits to ensure timely completion and filing of accounts. Assist with the preparation of statutory financial statements and ensure statutory deadlines are met.

5. Participate in the half yearly forecast exercise, co-ordinate data uploading from Project Finance, aggregate Company level submissions, compile and prepare the respective reports required for the review and submission.

6. Manage queries from Group companies and Asia HQ and resolve issues.

7. Review project backlog tabulation and phasing regularly. Highlight areas for follow-up and work with Project Finance on team on updates.

8. Participate actively and work closely with business leaders to support business improvements and Project Finance team on project related matters.

9. Support the team on their career and professional development.

Requirements:

• Degree in Accountancy/ACCA with at least 5 years in a related role. Good knowledge of GST, withholding tax and corporate tax.
• Experience with handling budget and reporting for multiple cost centres and divisions within a single company. Prior working experience in a service-related organization or construction industry will be advantageous.
• Team player with a hands-on, can-do attitude. Self-motivated, meticulous, keen attention to details and comfortable with handling detailed and voluminous financial reports and committed to deadlines.
• Applied knowledge of Oracle, EPM and Hyperion Financial Management and advanced EXCEL skills.
• Good verbal and written communication, comfortable communicating with multiple senior leaders.
• Adaptable and able to work under pressure, good personal efficiency, can-do attitude.

Requirment

• 3 years of working experience
• Able to perform rotating shift if needed
• Able to work on weekends and public holidays
• Willing to work at the foreocourt (Outdoor)
• Will have to travel to another outlet if needed

Job Description

• Assist retailer on day to day operation and paperwork
• Training for new staff
• Manage customer service delivery
• Well-Versed in Microsoft office (Excel, words, powerpoint)
• Operate point of sales system
• Planning of schedule
• Assist & manage site general cleaning
• Food Hygiene Certification
• Any other responsibilites from time to time

As Customer Service Team Lead, you have the opportunity to be part of the Global Operations – Customer Service team and support our APAC (excluding China) customers.

This support includes end-to-end order management (order entry, checking on shipment, product allocation, and complaint management). You will manage and lead a team of 2 CSR.

About You

We’re looking to recruit an experienced Customer Service Team Lead reporting to the Customer Service & Logistics Manager based in Singapore. You will be part of the APAC Customer Service team and together, you will partner with your stakeholders to ensure customer service excellence.

This is a varied role for a person who has a strong grounding in order management, people management, excellent customer service plus communications skills.

About Us

Supported by our 160-year history of ingredient innovation, we partner with customers to provide consumers with healthier and tastier choices when they eat and drink. We are proud that millions of people around the world consume products containing our ingredients every day.

Through our expertise in sweetening, fortification, and texture, we develop ingredient solutions which reduce sugar, calories, and fat, add fibre and protein, and provide texture and stability in categories including beverages, dairy, bakery, snacks, soups, sauces, and dressings.

We have more than 3,300 employees working in around 58 locations in 39 countries, serving customers across 121 countries. Science, Solutions, Society is our brand promise and how we will achieve our purpose of Transforming Lives Through the Science of Food. By living our purpose, we believe we can successfully grow our business and have a positive impact on society. We live our purpose in three ways, by supporting healthy living, building thriving communities and caring for our planet.

Tate & Lyle is listed on the London Stock Exchange under the symbol TATE.L. American Depositary Receipts trade under TATYY. In the year to 31 March 2024, Tate & Lyle revenue from continuing operations totaled £1.65 billion.

For more information, please visit www.tateandlyle.com or follow Tate & Lyle on LinkedIn, X (Twitter), Facebook or YouTube

What You’ll Be Doing

• Process order entries, ensure that these entries are accurate, issue timely invoices, and actively correspond with customers on delivery/service status in APAC.
• Prepare shipment documents, and liaise with forwarders to ensure delivery of outgoing shipments is timely
• Liaise with internal departments as and when urgent orders are required and provide post-delivery support to overseas customers to ensure maximum customer satisfaction.
• Handle sales inquiries by coordinating pricing and product issues with the country sales managers and responding to customers' inquiries
• Co-ordinate the complete process with the appropriate Supply Chain, Production & Finance department
• Pro-active contact with customers / Forecast follow-up for current quarter activities / Set-up and follow-up of improvement actions defined during meetings
• Manage claims, returns, and refusals from the customers appropriately. Follow through with the investigation and closure of complaints.
• Ensure logistics operational procedures are observed and complied with
• Review work processes for continuous improvement
• Coach and lead CSR, enhancing their skills and capabilities
• May assist in other areas or perform duties as required

EHS

• Perform, Maintain and improve the EHS standards and requirements as set by the Company. Participate in the company’s EHS program including training, audit etc., arranged by the company.

Location

This role is assigned to our APAC head office located in Biopolis, Singapore.

What You’ll have

• Diploma / Degree in any discipline
• Minimum 5 years experience in chemicals or food ingredients industry with at least 2 years in the capacity of managing a small team
• Excellent verbal and written communication skills
• Experience with SAP – CS module
• Team player
• Ability to follow through and work under tight deadlines
• Tenacity to work on complex projects and manage multiple stakeholders

What We Can Offer

• Base salary with AWS + Performance Bonus
• Medical & Hospital Insurance coverage
• Flexible benefits
• LinkedIn Learning
• Hybrid working arrangement
• Membership to Employee Resource Groups (Professional Women’s Network, LGBTQ+, Black Employee Network, Veterans’, Mental Health)
• Mental health and well-being support via Mental Health First Aiders & Employee Assistance Program
• Local volunteering opportunities (where applicable)

#LI-JL1

Job Description:

• Manage Wholesale order processing and inventory fulfillment.
• Accurately process customers’ orders.
• Proactively identify operational problems, suggest solutions, and independently resolve issues.
• Interact routinely (telephone and emails) with Sales Team and Warehouse.
• Process Return Merchandise Authorizations. Resolve shipping-errors, process warranty requests, and markdowns for the customers in the designated client group.
• Champion for and maintain a 95% On Time Shipping (OTS) metric for your account base. Will work with planning, sales, and management to make decisions in the best interest of the company and the customer.
• Accept, process, and track customer orders through EDI and non-EDI systems. Process sales and PO changes as required.
• Request customer specific pricing and new customer address book records as required.
• Work with vendor compliance to assure all customer (and order specific) value add requirements are met.
• Have an understanding of the customer scorecard metrics, and the value that you can bring toward driving positive results.
• Monitor customers’ order book and maintain established metrics for order fulfillment activities. Related actions include, but are not limited to:
• Daily, morning review of the Sales Order Exceptions Report (SOE) and any subsequent actions to ensure the timely flow of orders through to delivery, by 11a.m. deadline.
• Present at a weekly key account meeting, any necessary actions needed for critical and potentially late orders.
• When applicable, create a customer-specific PO tracker to complement your visibility of order integrity through the entire chain.
• Partner with demand planning to resolve supply delays as they arise.
• Service any drop-ship accounts which overlap with your key account base.
• Responsibilities include, but are not limited to item setups, pricing maintenance, communication, and follow-up on cancellations.
• Administration of these responsibilities may require the access and use of a customer's 3rd party drop-ship site.
• Host and/or attend any regularly scheduled or ad-hoc meetings with the customer, sales team and/or vendor compliance.
• Occasional travel to meet with sales reps and/or customers.
• Occasional involvement in routing & logistics, on an as-needed basis by the DC team, to assist during high volume periods.
• Continuing education and training to increase knowledge and take on more advanced responsibilities.
• May be required to perform additional duties, special projects and responsibilities as assigned by management.
• Must have the ability to work beyond the standard workday schedule to meet customer or business requirements, on an as-needed basis

Job Requirements:

• Proficient in Microsoft Excel
• Working knowledge of SAP
• Fluent in Japanese and English (Japanese is a MUST as this role needs to communicate with Japanese customers)
• Extensive customer service, preferably in a business-to-business environment
• Demonstrate excellent written and verbal communication
• Ability to perform research, demonstrate sound judgment, and resolve problems
• Capability to work independently, and promote a positive team environment
• Organizational and time management skills

Job Overview:

We are seeking a dedicated and experienced Assistant Restaurant Manager to join our team. The successful candidate will play a key role in supporting the daily operations of the restaurant, ensuring exceptional customer service, and maintaining high standards of food quality and hygiene. This position requires flexibility to work on weekends and public holidays, as well as strong leadership skills and a passion for the hospitality industry.

Key Responsibilities:

1. Operations Management:Assist the Restaurant Manager in overseeing all aspects of restaurant operations, including opening and closing procedures, staff scheduling, and inventory management.
Ensure compliance with health and safety regulations and maintain a clean and sanitary environment throughout the restaurant.
Monitor food quality and presentation to uphold the restaurant's standards and exceed customer expectations.
Handle customer inquiries, complaints, and feedback in a professional and timely manner, striving to resolve issues to the satisfaction of the guest.

2. Staff Supervision and Training:Supervise and motivate restaurant staff, including servers, hosts/hostesses, and kitchen staff, to ensure smooth and efficient service.
Provide training and guidance to new and existing employees on service standards, menu items, and company policies and procedures.
Conduct regular performance evaluations and provide constructive feedback to staff to support their professional development and growth.
Foster a positive work environment and promote teamwork and collaboration among restaurant staff.

3. Customer Service Excellence:Lead by example in delivering exceptional customer service and creating memorable dining experiences for guests.
Greet guests upon arrival, assist with seating arrangements, and address any special requests or accommodations.
Anticipate guest needs and preferences, and proactively resolve any issues or concerns to ensure guest satisfaction.
Solicit feedback from guests and implement improvements to enhance the overall dining experience.

4. Financial Management:Assist in managing restaurant finances, including monitoring revenue and expenses, and controlling costs to maximize profitability.
Process payments accurately and efficiently, handle cash transactions, and reconcile daily sales reports.
Collaborate with the Restaurant Manager to develop and implement strategies to drive sales and increase revenue.

Qualifications:

· Previous experience in a supervisory role within the hospitality industry, preferably in a restaurant or food service establishment.

· Strong leadership and management skills, with the ability to motivate and inspire a team.

· Excellent communication and interpersonal skills, with a customer-centric approach to service.

· Flexibility to work on weekends and public holidays, as well as evenings and late shifts.

· Knowledge of food safety and sanitation regulations, with a commitment to upholding health and safety standards.

· Ability to multitask and thrive in a fast-paced environment, while maintaining attention to detail.

· Proficiency in restaurant management software and Microsoft Office applications.

We appreciate your interest in joining our team, and we look forward to reviewing your application. Please note that only shortlisted candidates will be contacted for further assessment.

EA License ID: 18C9520

EA Registration ID: R1765753

• Develop and execute plans for structured cabling projects in line with required specifications
• Oversee and coordinate the installation, termination, and testing of cabling systems
• Identify and resolve technical issues related to cabling infrastructure
• Work closely with team members to ensure projects are completed on schedule and meet all deliverables
• Maintain detailed documentation and records of project milestones and progress
• Ensure all work complies with relevant industry standards and regulations
• Requirements:
• Technical Officer must know the locations of Transmission cables and High
• Risk Sites for his assigned route / zone.
• Respond to all Earthworks Contractor enquiries for his assigned route/ zone.
• Consolidate the list of high risk sites weekly and constantly monitor the earthwork progress of the contractors.
• Patrol transmission cable routes to ensure that preventive measures to cables are in place and that contractor complies with LRe’s requirements.
• Filled up site check report when carry out site visit via CGP App.
• Ensure have consulted SPPG for High Risk Sites
• To perform ESC standby duty to attend to cable/ gas pipe damage
• To carry out any other duties as and when assigned by supervisors.

What You'll Needs

• Diploma in any Engineering from recognized Polytechnics in Singapore
• Relevant working experience would be advantageous
• Possess a personal vehicle and able to use for work purpose
• Possess skills in project planning, execution, and management
• Good grasp of using Microsoft applications, e.g. Outlook, Word, Excel, Teams, etc.
• Highly motivated individual with a positive attitude
• Able to work independently, as well as in a team and in a challenging environment

· Organize and supervise shifts

· Appraise staff performance and provide feedback to improve productivity

· Estimate future needs for goods, kitchen utensils and cleaning products

· Ensure compliance with sanitation and safety regulations

· Manage restaurant’s good image and suggest ways to improve it

· Control operational costs and identify measures to cut waste

· Create detailed reports on weekly, monthly and annual revenues and expenses

· Promote the brand in the local community through word-of-mouth and restaurant events

· Recommend ways to reach a broader audience (e.g. discounts and social media ads)

· Train new and current employees on proper customer service practices

· Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

· Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role

· Proven customer service experience as a manager

· Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

· Strong leadership, motivational and people skills

· Acute financial management skills

• Responsible for the effective implementation and successful completion of construction projects
• Produce the Project Execution Plan and be responsible for the financial viability, on-time delivery and customer control
• Liaise closely with subcontractors, architects, consultants and authorities
• Manage each phase of the project from design to completion and ensure efficient use of resources and enhance cost-effectiveness
• Performing risk management
• Coordinates all site works including third party vendors, ensuring works meet specification and briefs
• Responsible for successful and quality project handover to the Client
• At least 10 years of working experience in Building & Construction

• Organising and managing project teams, including hiring contractors as needed to complete specific tasks
• Ensuring taht all costs are within budget and working with team members to identify opportunities for cost savings
• Communicating with clients throught the project to ensure they are satisfied with progress and updates
• Developing and implementing project timelines, ensuring that deadlines are met and that tasks are completed on time
• Evaluating project risks and making recommendations for mitigration of identified risks
• Providing regular progress reports to clients on the status of projects
• Managing the day-to-day operations of projects to ensure they are completed on time and within budget
• Communicating with architects, engineers, contractors, subcontractors, suppliers, and other parties involved in the project
• Ensuring that all project documentation is completed according to company standards and laws

Potential candidate is responsible for overseeing the production process of any printed materials such as label stickers, brochures, flyers, and pamphlets.

He/She will supervises a team of printers and plan and coordinate print jobs, oversees the printing process of various print materials, signage—anything that can be printed by a company and ensure the quality of printed materials,

Maintaining quality standards while meeting production targets. Managing production schedules and resource allocation. Working with cross-functional teams to improve processes.

Must be able to oversee multiple projects simultaneously. Strong project management skills essential for coordinating activities, managing resources, and ensuring projects are completed on time and within budget. This includes setting project goals, developing plans, and monitoring progress

He/She must have exceptional leadership skills, including the ability to mentor and develop other section Leaders. Skills in change management and organizational development are essential, as He/She may be responsible for implementing new production methodologies across the company.

• Organising and managing project teams, including hiring contractors as needed to complete specific tasks
• Ensuring that all costs are within budget and working with team members to identify opoortunities for cost savings
• Communicating with clients throughout the project to ensure they are satisfied with progress and updates
• Developing and implementing project timelines, ensuring that deadlines are met and that tasks are completed on time
• Evaluating project risks and making recommendations for mitigation of identified risks
• Providing regular progres reports to clients on the status of projects
• Managing the day-to-day operations of projects to ensure they are completed on time and within budget
• Communicating with architects, engineers, contractors, subcontractors, suppliers, and othe rparties involved in the projects
• Ensuring that all projects ducumentation is compleyted according to company standards and laws

• Responsible for the effective implementation and successful completion of construction projects
• Produce the Project Execution Plan and responsible for the financial viability, on time delivery and customer control
• Liaise closely with subcontractors, architects, consultants and authorities
• Manage each phase of the project from design to completion and ensure efficient use of resources and enhance cost effectiveness
• Performing risk management
• Coordinates all site works including third party vendors, ensuring works meet specification and briefs
• Responsible for successful and quality project handover to the Client
• At least 10 years of working experience in Building & Construction in HDB (BTO) project
• Min Bachelor’s Degree in Civil Engineering

Responsible for supervision of all site work in cooperation with Project Managers;

· Assist Project Manager in monitoring and managing the day-to-day operations, including site progress, quality, safety, and project cost monitoring;

· Assist to review and develop project schedule with Project Planner for the project detailed construction plan and ensure it complies with customer specifications, engineering deliverables and meet delivery dates;

· Identify any deviations from the agreed scope or premises of the project, assess the impact and ensure remedial action during the construction planning and execution;

· Prepare weekly progress reports inputs and other deliverables of project as required by Project Managers;

· Ensure project quality plan is carried out and in line with audit requirements;

· Assist Project Manager to organise weekly toolbox meeting and housekeeping, respective site operational meetings on related project matters. Engineering or related discipline;

· Minimum 5 years relevant local experience in MEP services, E&M systems, Architectural works and Civil and Structural works, preferably in construction industry;

· Able to lead teams and manage effectively;

· Excellent interpersonal and communication skills

Job Description

Budget plan

• Responsible for achieving company’s annual targets by increasing revenue
• Follow up with customers to achieve sales as per budget plan.
• Study & Understand the Budget plan allocated to the team, work toward achieving the budget plan and target that set forth.

Sales & Marketing Activities

• Analyze market data and competitor information to develop comprehensive business strategies and action plans.
• Stay updated on industry developments, market dynamics, and regulatory changes that may impact our business.
• Obtain latest product / line-up information & demos from Engineering team.
• Obtain customer / market information in region of responsibility.
• Map customers to product roadmap of Company’s Strategy.
• Introduce company’s latest technologies to relevant customers.
• Identify best strategy / business model for each customer / product.
• Coordinate efforts with biz partners to realise business (based on business model).
• Negotiate pricing with Customers to maintain profitability as set forth.
• Plan buffer stock based on customer needs and company’s components supply.
• Follow up and ensure payment as per customer credit ratings.

Sales and Marketing Report

• Project / Sales Analysis Report / Sales Trips Report or any adhoc report.
• Help and Coordinate with Market research activities based on supervisor instructions.
• Provide marketing report on market / product / country specific.

Relationship Management:

• Build and nurture strong relationships with existing and potential clients, partners, and industry influencers.
• Collaborate closely with cross-functional teams, including Sales, Marketing, and Product Development, to ensure alignment and effective execution of business development initiatives.
• Serve as the primary point of contact for international partners and clients, addressing their needs, resolving issues, and providing exceptional customer service.

JOB REQUIREMENTS

• Minimum of 5 years and above experience in sales.
• Willing to travel.
• Self-motivated, result-oriented, team player, achiever, highly Independent.
• Knowledge of telecommunication sales, business development, marketing and channel sales skills.

• Assist the Technical Project Management in the negotiation of customer demands and specifications as regards to effort and cost estimates/calculations
• Develop Work flow System & manage the system for workers onsite monitoring modules.
• Lead and supervise work executed by local and off-shore resources, ensure smooth workflow in delivery of codes from development to production.
• Working experience in Singapore min. 5+ yrs experience in project management within a IT development environment with project , project planning, project deliverables, and team management.
• Knowledge in Web and Mobile development (web application & web services)
• Track development milestones closely and re-prioritize deliverables
• Remain knowledgeable of new technologies and carry out research and experimentation to best achieve good system designs
• Translate business and functional requirements into technical specifications
• The ability to communicate technical information clearly to both technical and non-technical audiences
• Work closely with team and business users to develop and improve operations processes and procedures
• Maintain technical standards and ensure adherence to best practices, frameworks, follow standards/guidelines
• Provide recommendations to achieve better system performance and efficiency
• Track, verify, and report on costs incurred for development
• Carry out other technical related duties that may be required
• Report to the Director

Did you know KONE moves over one billion people every day. We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

What will you be doing?

Project Management Generic

Site supervision process:
• Accountable for the delivery of the installation project
• Accountable for Site Safety
• Responsible for securing efficient management of environmental aspects of the installation (waste handling, hazardous material, minization of travel)
• Accountable for the financial result of the project (cannot be responsible for costs associated with changes in factory prices or exchange rate variables)
• Participates to the sales/installation hand-over and validates the term of the order received from the customer together with the salesperson
• Prepares the overall installation program and resource planning
• Responsible for planning and organizing the delivery and storage of materials and tools to the site and placing the orders to subcontractors and Non KONE factory material suppliers
• Responsible for site preparations and follow-up of site readiness
• Accountable for use of correct KONE installation methods throughout the installation
• Ensures cost control as per action plans during budget, and pre-calculated CM2% towards achieving the R80 targets
• Responsible for administrative activities of the project including daily human resource management (absences, time sheet review/approvals) and reports project progress (schedule, installation hours, fitter time sheets, budget and risks) to his superiors
• Responsible for maintaining project documentation
• Updates information to company management systems (eg S-plan milestone updates)
• Collaborates with Accounts payable / Controlling to ensure site activities are planned and executed in accordance with contractual payment terms and actual payments received.
• Accountable for final testing of the equipment and handover to maintenance

Customer and Sub-contractor Relationship management:
• Accountable for customer satisfaction and quality of installation
• Accountable for Sub-contractor quality and Safety performance
• Single point of contact towards the customer during installation regarding site management, responsible for internal and external communication during the project
• Aims at achieving allocated sales targets and add-on sales and variations during installations
• Develops and maintains a cordial and professional relationship with the sub-contractors

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

Job Description: Sales Manager

Roles & Responsibilities

· Manage all aspects of sales activities with existing and new customers

for Park Systems in Southeast Asia and Oceana region

· Manage channel partners in Southeast Asia to accelerate business

growth

· Identify opportunities and build credibility with customers by utilizing

your product knowledge and deliver value proposition to customers

· Develop and implement annual and quarterly sales and marketing

plan to strive for higher market coverage and lead generation

· Ability to develop growth strategy to meet the growth target

· Work closely with application team to provide product presentation

and sample demonstration

· Willing to travel and work long hours including weekends when

needed

Requirements:

· Bachelor’s degree in Electrical & Electronics Engineering, Physics or

Chemistry

· At least 2 years of working experience in scientific equipment sales.

Strong understanding of Atomic Force Microscope (AFM) and ability to

operate AFM is an added advantage

· Experience in working with channel partners to expend the business

in Southeast Asia

· Pleasant personality with self-motivation, confidence, ability to work

independently and strong customer service oriented skills

· Excellent communication skills, possessed strong leadership skills

with ability to lead

1. Role Description:

This position reports directly to the director. ICE THERAPY PTE. LTD. is committed to prioritizing its employees by supporting their growth, upholding high standards of work and productivity, and consistently seeking opportunities to enhance processes and skills, along with focusing on recruitment and ongoing development.

2. Specific Responsibilities:

· Understand the specific conditions and wellness goals (e.g., relaxation) that these services address to provide accurate information to clients.

· Identify customer needs through active listening and effective questioning.

· Maintaining strong relationships with clients and managing repeat business.

· Manage administrative tasks like processing payments, issuing receipts, and ensuring proper documentation of spa transactions.

· Articulate the benefits of spa services and packages clearly and persuasively to different client demographics via phone, email, and face-to-face interactions.

· Handle peak periods, managing customer flow and schedules.

3. Competencies

· Stay updated on spa treatments

· Upselling and selling membership options

· Customer relationship management

· Organize and maintain up-to-date records on client usage

· Handling client inquiries professionally

· Manage bookings and inquiries simultaneously

4. Duration Of Traineeships: 6 months

5. Approved Training Allowance: Mature Mid-Career Individuals - $2,300

Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy

Job Purpose

To provide quality service and achieve satisfaction to our valued partners and customer.

Roles & Responsibilities

• Promote excellent customer service and ensure satisfaction is delivered consistently. (More to container line)
• Build a strong relationship with customer.
• Communicate and follow-up with customer daily on the status of their shipments or deliveries.
• Ensure customer's requirements are communicated with operations team promptly.
• Communicate and coordinate with superior and warehouse to improve department processes.
• Ensure all emails are to be respond on time.
• Coordination with internal operation team to ensure all information/date provided to them through different system for smooth operations.
• Comply with company rules and regulation.
• Do reports that required from Superior (will advise and guide)
• Other ad hoc duties as assigned

Requirement

• Able to speak and write fluent English and Mandarin
• At least 1 year experience in Logistics, Transportation Firm
• Preferably with some shipping procedures knowledge.
• Proficiency in Microsoft Office is required.
• Able to commit on Saturday.
• Might required to work or answer calls even after work (as operation still ongoing)
• Able to work independently in a busy and fast paced environment

Reporting to the Chief Human Resource Officer, the incumbent will partner leadership & line managers to provide guidance & solutions in day-to-day people matters & in achieving the long-term goals & objectives of the group’s cluster, Hospital & Human Resources. S/he will also be responsible to lead and develop strategies that strengthen employee-employer relationships, foster a strong organizational culture, and create a healthy work environment based on mutual respect, trust & appreciation

Responsibilities

• Build relationship with stakeholders as a trusted HR partner through thoughtful HR solutions to the business needs. Coach and develop the business leadership team to drive positive changes in people management, and advise on manpower strategies and solutions.
• Provide professional advice on the interpretation of HR policies and procedures, employment legislation, performance management, manpower planning, recruitment and rewards strategies.
• Work with Centre of Excellence and relevant key stakeholders in the delivery of key HR projects and initiatives.
• Drive people engagement, build morale, improve workplace relationships and boost productivity and retention. Performance and Development
• Partner with leaders for identification of successors and talents for business-critical roles and organization's talent profiles.
• Facilitate performance moderation and discussions with leadership.
• Lead in the Hospital’s Industrial Relations and Employee Relations matters and develop a positive working relationship with the union.
• Guide senior leaders & HR team members in handling complex performance & disciplinary matters.
• Lead and undertake complex investigations when required, collaborating with legal and other teams as necessary.
• Guide peers and team members in conflict resolutions and grievance handling processes.
• Facilitate negotiation, conflict resolution, and grievance meetings with stakeholders to achieve mutually agreed outcomes.

Requirements

• Bachelor Degree from an established university in HR or Business Management related discipline.
• Minimum 15 years of HR experience.
• Strong collaborative and interpersonal skills to engage staff of all levels.
• Strong leadership capability, people developer.

Interested candidates are invited to submit their MS Word formatted CV with the current and expected salary remunerations.

• JonDavidson Pte Ltd • EA Lic-22S1412 • MOM Reg No-R1440770 •

Location: Central (Kallang)

Role & Responsibilities:

- Identify and pursue new business opportunities that align with Pico's comprehensive services in events, exhibitions, retail, experiential marketing, content, and technology.

- Lead the pitch and proposal development process, coordinating with relevant teams and producers to gather the necessary specialist services to craft compelling proposals.

- Skilled in shaping client strategies, identifying client needs, and creating targeted strategies to meet those needs effectively.

- Drive business growth locally and regionally through strategic account management, continuously enhancing the planning and execution of client-led activities.

- Focus on building and maintaining strong relationships with key clients, both new and existing, and conduct regular meetings to share insights and provide ongoing value.

- Establish connections with new clients and strengthen existing client relationships by implementing communication plans, enhancing visibility, and demonstrating strategic support.

Requirements for Ideal Candidate:

- Min. Diploma with at least 2 - 3 years of relevant work experience.

- Skilled in engaging and managing relationship with clients/customers.

- Experience across a range of project types, including events, multimedia, online, interactive, direct marketing, and social media.

- Proficient in managing project teams composed of members from various business units within a large corporate agency.

Attention to: Hailey

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

Job Description:

• Set up Global ocean shipping strategy and lead to set up revenue model

• Establish Strategic Relationship with Carriers/Vendors to secure competitive rates through market sensing and Vessel Management

• Negotiate the price, Vessel Management, Management in performance/CAPA

• Ensure that FAK from most carriers are obtained and analysed to provide the most competitive rates on Cello Square Platform (Expand carrier/ vendor list, if required)

• Through establishment of suitable shipping strategy, lead the ocean shipping service for affiliates and external customers

•Through CAPA Management, secure and lead the operational stability

• Develop the long-term collaboration programs between C-levels of global shipping companies and Strengthening the strategic networks

• Support SEA business RFQs and quotations

• Pre-sensing issues related to ocean shipping services and set up / managing countermeasure

Requirement:

• Above Bachelor degree, major in Business/Logistics/Marketing etc.

• Above 10 years experience in Global Shipping company/ 3PL company/ Ocean related logistic works

• Have deep knowledge about Ocean Pricing, SCM logistic

• Fluent in English, Negotiation skill, Relationship Management Skill

• MS Office skills (Word/Excel/Power Point)

• Have deep understanding with Global Shipping company's finance situation, have a good strategic negotiation leading skill

• Leadership, Team Building, Ability to find out solution for port issues

• Negotiation skill with customers when urgent request