Summary of the Position

Reports to Customer Service Team Leader, the position is responsible for providing support throughout pre & post Sales, to ensure flawless execution of order processing, trace resolution & escalation/exception/complaint handling, service level agreement & internal processes.

Duties & Responsibilities

• Trace Handling: manages shipment tracking and trace requests from customer on timely manner.

• Escalation/Exception-Handling: Handles customer escalations from customers on a timely manner.

• Complaint-Handling: Handles and addresses complaints end-to-end; Acts as escalation point for customers and other parties within the team.

• Solution Provision: Able to provide timely solution to cases/exceptions, proper follow up and follow through end-to-end.

• Service Recovery: Able to provide service recovery as deemed appropriate, with the necessary investigations done & wisely executes empowerment with proper justifications and based on set processes.

• Manages and investigates customer claims, and assesses if claim is approved or denied, where claims are not handled by insurer/3rd party administrator.

• Manages any ad hoc/regular reports supporting SME or KAM customers.

• Stays informed on shipment and exception status for allocated KAM customers.

• Proactively informs customer on shipment status and exceptions.

• Passes Sales leads or any potential business opportunities to Sales Team.

Requirements

• Minimum GCE 'O’ Levels or Diploma.

• Working Experience & Knowledge / Technical Skills Preferred

• Minimum 2 years of customer service work experience

• Experience in Express Distribution or Supply Chain Logistics industry is preferred.

Working Hours

5.5 days work Week

Reports to: General Manager (Commercial)

Requirements

1. Education Requirements - bachelor’s degree in Quantity Surveying, Engineering or Construction

2. 10 years of experience in a similar role

3. In-depth knowledge of Singapore Construction Industry

4. Familiar with current market pricing

5. Excellent presentation and communication skills

6. Proficient in Microsoft Office PowerPoint and other general software

7. Ability to coordinate 2 or 3 tenders concurrently

Roles & Responsibilities

1. Analyse tender documents and understand the needs of the Client

2. Plan and coordinate bid preparation to ensure deadlines are met

3. To review the overall pricing of tenders and ensure the correctness of costing

4. Liaise with other managers/departments to agree on bid details

5. Maintain database for submitted tenders

6. Ability to develop tender strategies

7. Able to present to Management on the basis of offer and pricing

Reporting to the Managing Director, your job responsibilities are as follows but not limited to:-

• Oversee the Company’s Singapore and China business operations
• Plan the Company's Chinese strategy, hiring and delegating authority to implement new policies and practices.
• Oversee specific departments in sales, marketing or finance and drive the respective division's China operation
• Other duties as assigned from time to time

We're looking for a candidate who has the following:

• Minimum degree with 6 years experience including 1-2 years of Supervisory experience
• Experience in overseas or China business development is an advantage
• Able to read, write and converse in Chinese
• Ability to plan and organise

APPLICATION PROCESS:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture. It only takes 3 to 4 minutes to complete:

https://forms.gle/hRJVt819mXFCyWXp8

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

You are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers.

Requirements:

• Recognised Degree with at least 8 years of working experience in customer / patientservice operations, including a minimum of 2 years in a managerial capacity
• Must have a proven track record in building a service culture
• Experience indeveloping, evaluating and conducting service training is essential
• Strong command of English language and a second language
• Proficient in writing and editing
• Adept in conflict resolution, data analytics and presentation
• Excellent planning and organisation skills
• Independent, resourceful and able to handle multiple projects
• Excellent interpersonal skills, skilful in managing multiple stakeholders

Responsibilities

• Preparation of tender documents, evaluate tenders and provide recommendations to clients.
• Liaise and coordinate with Contractors, Clients, Facilities Management team, other Consultants involved in the upgrading/A&A projects etc.
• Liaise with client on opening & closing account
• Verify and certify claims submitted by Contractors and prepare final accounts
• Verify variation order claims submitted by Contractors
• Produce quantity measurements, bills of quantities, cost estimates and sourcing for quotations when required
• Interpret drawings and specifications to perform quantity take-off
• Review and implement contract administration procedures and policies
• Provide support to the bidding team to ensure completeness and timely submission of tender bids

-Requirements

• Degree / Diploma in Building / Project and Facilities Management / Quantity Surveying or equivalent
• Minimum 5 years of relevant working experience in Quantity Surveying / Contracts Management
• Able to work independently in fast-paced environment
• Good communication and writing skills.

Be Transformational.

Make your mark. Create an impact.

At IRAS, we partner you to deliver quality tax services and foster a competitive tax environment for our nation's social and economic growth. By leveraging digital capabilities as part of a future-ready team, your opportunities keep expanding.

We are looking for forward-thinking, energetic and passionate individuals to be part of the team that maintains and enhances our mission critical system for tax administration and disbursement of national payouts to enterprises.

Areas of Work :
• Perform programme/component design, coding, configuration, testing and other related tasks during software development (progressively moving towards Microservices, DevOps, Cloud-native technologies)
• Ensure software quality, security and application code performance are met
• Analyse and resolve technical issues arising from development and testing
• Develop test scripts automation as part of DevOps
• Support business users with their technical queries
• Develop/update relevant documentation
• Implement automation and streamlining to improve process and system efficiency

Requirements:
• Background in Computer Science, Information Technology, Engineering or equivalent
• Experience in the analysis, design, implementation and support of medium to large, complex applications
• Strong working knowledge of various technology platforms and practices, including, but not limited to, Microsoft .NET technologies, service-oriented architecture, and software development best practices

• Experience in programming in C#, Javascript and Angular Knowledge in writing scripts (PowerShell) for application automation
• Experience in Test Driven Development, Agile software development processes and experience in mocking frameworks
• Strong analytical skills, able to independently derive high-level technical designs via the analysis of business requirements
• Excellent communication skills, able to articulate technology solutions to various audiences
• Innovative mindset and able to challenge assumptions

The following experience will be an advantage:

• Experience in the development, implementation and support of microservices and Web API in .NET environment

• Experience in building rich Internet applications with Entity Framework, Web Services/ Web API, and ASP.Net MVC

• Knowledge in Domain Driven Design, CQRS, NoSQL, Event Based Architecture, continuous integration & delivery

• Familiar with DevOps practices and experience in microservices, native cloud architecture, containerisation

Annual Package
• From $62,000 to $100,750 (Including IT allowance. Remuneration will commensurate with candidates' years of experience.)

The Hollandse Club is looking for an experienced Finance Manager, preferably with a proven track record in a hospitality or club management environment. This role will be responsible for the full spectrum of finance matters including financial reporting, statutory reporting and management reporting, supporting the business in budgeting / forecasting as well as liaising with external authorities (including tax agents, auditors and business partners). The Finance Manager will be leading the Finance Team and reports directly to the General Manager (GM).

The Club is currently unable to support any work passes, therefore this position is only open to local residents who do not require one.

The Finance Manager:

Accountancy & Audit

• Analyzes costing, pricing, variable contributions, sales results, and actual performance compared to the strategy.
• Is responsible for financial statements, audit support, cash flow for the Club.
• Is responsible for coordinating internal closures of monthly/ quarterly book closure process, P&L & BS trend/ variance analysis, account, and bank reconciliations etc.
• Is responsible for ensuring good financial discipline across the Club – contracts implemented, purchase orders received, works completed prior to payment made.
• Is responsible for ensuring optimal cash flow into the Club – through the implementation of GIROs and the management of Club’s debt.
• Manages the preparation of the Club’s budget and forecast.
• Is responsible for overall exposure of GST, secretarial compliances, and other taxation regime in Singapore.
• Is responsible and closely liaises with external auditors to ensure timely closures of annual, statutory and review audits.

Management Reporting

• Manages, analyses, reports, and presents the financial Club dashboard.
• Initiates, monitors, and implements progress of agreed actionable items and corrective actions identified.
• Is responsible for financial operating system (ASPEN).
• Ensures financial operating system controls are in place.
• Ensures a system of optimal Corporate Governance.
• Ensure good working practices and back office information management.
• Is responsible for the Club’s risk management plan.

Thought Leadership

• Is responsible for the Finance Department’s expectation and efficiency.
• Ensures clear documentation of SOP’s across the department.
• Provides strategies to maintain the Club’s financial health.
• Advises on investment activities and cash management to optimise growth.
• Presents financial reports to the Finance Committee and Main Committee
• Is highly visible to both members and staff, and listens to their input, praise, and criticism.
• Assists in designing and execution of MC-initiatives and programs.
• Collaborates with all departments and members to reach Club objectives and actively shares and drives the Club’s culture, vision, and values across the department and throughout the Club.

People Management & Development

• Is responsible for Finance Team’s performance.
• Enables competency development and capability building for the Finance Team and the individual employees within the team. Sets objectives for team members and performs the monitoring of these.

Requirements

● Degree in Accounting, Finance, or equivalent professional qualification (ACCA/CA).

● Min 8+ years of post-qualification industry experience.

● Preferably experience in a hospitality or club management environment.

● Strong knowledge in financial accounting and reporting

● An analytical mind with commercial and business acumen

● Meticulous and desire to probe further into data

● Excellent command of English, both written and verbal

● Superb interpersonal and communication skills.

● Good negotiation skills and the ability to develop strong working relationships

● Strong leadership and people management skills

● Ability to stick to time constraints

● Work experience in an international environment will be an added advantage.

● Adaptable and positive hands-on attitude

● Must be willing to work during evenings, weekends and Public Holidays if needed.

● Local resident who does not require a work pass.

Kim Yew Integrated is a leader in providing world-class integrated facilities management solutions. We believe in moving ‘Ahead Together’, leveraging our tailored services, exceptional customer experiences and FM technology to bring businesses and society ahead so we can all live better together.

We are looking for an experienced and highly motivated Business Development Manager to join our team and help drive our business growth.

Responsibilities

1. Identify new business opportunities, with familiarity on portals such as Gebiz, Sesami etc.
2. Develop Business Proposal, tender submission, attend site briefing, reporting of opportunities.
3. Collaborate with internal teams, including QS, engineering, marketing, and operations, to develop customized solutions and compelling business proposals for clients.
4. Prepare and deliver professional PowerPoint presentations and pitch materials, showcasing the company's capabilities and value proposition.
5. Manage and monitor the sales pipeline, ensuring timely follow-up and progress tracking on leads and opportunities.
6. Report to management on bid status

Requirements

1. Diploma / Bachelor's degree in Engineering, Marketing, Business, or a related field in Integrated Facilities Management.
2. A minimum of 2 years of proven experience in business development or sales within the integrated facilities management industry is preferred.
3. Excellent written and verbal communication skills, with the ability to create persuasive business proposals and presentations.
4. Strong interpersonal and relationship-building skills, with a customer-centric mindset and a passion for delivering exceptional service.
5. Demonstrated ability to identify new business opportunities and develop innovative solutions to meet client needs.
6. Proficient in Microsoft Office Suite, including PowerPoint, Word, and Excel.
7. A self-starter with strong problem-solving, decision-making, and time-management skills.
8. Willingness to travel as needed for client meetings, presentations, and industry events.

Be Transformational.

Make your mark. Create an impact.

At IRAS, we partner you to deliver quality tax services and foster a competitive tax environment for our nation's social and economic growth. By leveraging digital capabilities as part of a future-ready team, your opportunities keep expanding.

We are looking for forward-thinking, energetic and passionate individuals to be part of the team that maintains and enhances our mission critical system for tax administration and disbursement of national payouts to enterprises.

Areas of Work :
- Perform programme/component design, coding, configuration, testing and other related tasks during software development (progressively moving towards Microservices, DevOps, Cloud-native technologies)
- Ensure software quality, security and application code performance are met
- Analyse and resolve technical issues arising from development and testing
- Develop/ enhance automated test scripts
- Support business users with their technical queries
- Develop/update relevant documentation
- Implement automation and streamlining to improve process and system efficiency

Requirements:
- Background in Computer Science, Information Technology, Engineering or equivalent
- Experience in the analysis, design, implementation and support of medium to large, complex applications
- Strong working knowledge of various technology platforms and practices, including, but not limited to, Microsoft .NET technologies, service-oriented architecture, and software development best practices
- Experience in programming in C#, Javascript and Angular
- Experience in Test Driven Development, Agile software development processes and experience in mocking frameworks
- Strong analytical skills, able to independently derive high-level technical designs via the analysis of business requirements
- Excellent communication skills, able to articulate technology solutions to various audiences
- Innovative mindset and able to challenge assumptions

Annual Package
• From $62,000 to $100,750 (Including IT allowance. Remuneration will commensurate with candidates' years of experience.)

This is a 6-month contract role based in Singapore.

Main Responsibilities:

• Drive proactive paid/owned/earned storytelling across product and tech - which requires the hire to keep on top of product updates, shape comms strategies and narratives around these developments and then execute.
• Support executives in external engagements.
• Oversee our corporate communications review processes, including press room management, reporting and media relationship management.
• Provide support for key campaigns and media activities.

Must haves:

• Bachelor’s degree (no preference in field)
• Minimum 7 years of experience: Technology PR, media relations, crisis/issues management
• Experience working in a regional or global team in a fast-growth company
• Excellent command of English (written and spoken)
• Hands-on and motivated by challenging work

Good to have:

• Content marketing or integrated marketing experience would be a plus
• Consumer technology and Internet sector experience preferred
• Comfortable with data and able to translate it into information that is easy to understand

UEN: 199700895N

As a Planning Manager, AUS&SEA, you will be responsible for driving the operations planning process in the SEA & Oceania region and oversees the demand for the CSI product portfolio and plans, directs and coordinates the demand with the manufacturing planning department in China. He/she is responsible for ensuring accurate PO status / review and product demand forecasting (in alignment with the local sales teams), product transportation tracking and product fulfillment status.

Primary Responsibilities:

• Manages the overall product demand and translate this demand into rolling forecasts and production demand documents.
• Act as thought leader and advisor to direct reports and senior level business managers to embed robust procurement processes and strategies to drive cost savings and sound metrics to manage Suppliers and ensure value for all goods & services purchased.
• Develop annual planning plan for assigned Business Teams based upon business requirements, available resources, existing contract expirations and strategic market opportunities.
• Develop & communicate plans including defined accountabilities of each team member involved in all planning projects and ensure solid execution against plan.
• Reviews on a weekly basis the PO status and PO forecast for AUS & SEA and translates this data into product forecast and product demand information.
• Communicates and reviews inventory levels and forecast / demand with various manufacturing entities and headquarter and defines the volume flow to each warehouse and CSI location in AUS & SEA – including product transfer activities between CSI China/ Vietnam / AUS & SEA warehouses and locations.
• Supports the Customer Service / Inside Sales Department to review the existing PO’s and to review their sales forecast to translate this forecast into product production / demand activities.
• Establishes weekly / monthly reports on shipped products, open PO’s, demand tendencies and regional performance and activities.
• Attends planning meetings, forecasting meetings and sessions and ensure timely forecasting data input from the various sales teams.
• Helps the General Manager to review and analyze the established and prepared data in order to update the monthly and quarterly sales and demand planning and strategic update of the sales activities.

Required Qualifications:

• Bachelor's degree in business, supply chain management or related field.
• Minimum of 7- 10 years of related work experience with Planning, or Supply Chain
• Industry relevant and detailed operations and planning experience.
• Knowledge and experience in organizational effectiveness and operations management.
• Knowledge of business and management principles and practices.
• SAP and Sales Force experience in order to run reports, analyze data and to track and coordinate PO’s in the system.
• Critical thinking and problem-solving skills to read the available data and to propose and initiate the respective activities.
• Strong planning and organization skills, very detail oriented and able to establish detailed and accurate reports, strong excel skills.
• Fluent written and oral communication in English & Mandarin. – ability to communicate and manage meetings covering various time zones and with our teams in China, SEA & AUS.
• Relevant experience in Renewable Energy Industry is a plus.

Responsibilities:

HR

- Oversee and implement strategic manpower planning initiatives.

- Manage recruitment processes, onboarding, and resignation procedures.

- Maintain staff and leave records.

- Process staff claims and handle benefits administration.

- Implement performance appraisal processes twice a year.

- Manage union relations

Finance

- Review monthly journals, provisions, and financial statements.

- Handle internal and external audits

- Administer GST, corporate tax submission, and withholding tax calculation.

- Prepare and review quarterly/yearly/5 years forecast.

- Submit budget to Board of Directors for approval.

- Analyze budget vs. actual results regularly.

Engineering Management:

- Troubleshoot basic mechanical/structural/payloads/systems problems.

- Support Engineering department and project team goals.

- Coordinate with other departments as necessary.

- Utilize internal drawing/document standards and interpret OEM airplane installation drawings.

Requirements:

- Qualified degree in Engineering/Finance, or related field.

- Fluent in Japanese for effective communication with offices in Japan.

- Knowledge of engineering principles, design, and practical application.

- Proficient in reading and understanding Computer Aided Design (CAD) designs.

- Finance and human resources skills are essential.

Be Transformational.

Make your mark. Create an impact.

At IRAS, we partner you to deliver quality tax services and foster a competitive tax environment for our nation's social and economic growth. By leveraging digital capabilities as part of a future-ready team, your opportunities keep expanding.

We are looking for forward-thinking, energetic and passionate individuals to be part of the team that maintains and enhances our mission critical system for tax administration and disbursement of national payouts to enterprises.

Areas of Work :
• Perform programme/component design, coding, configuration, testing and other related tasks during software development (progressively moving towards Microservices, DevOps, Cloud-native technologies)
• Ensure software quality, security and application code performance are met
• Analyse and resolve technical issues arising from development and testing
• Develop test scripts automation as part of DevOps
• Support business users with their technical queries
• Develop/update relevant documentation
• Implement automation and streamlining to improve process and system efficiency

Requirements:
• Background in Computer Science, Information Technology, Engineering or equivalent
• Experience in the analysis, design, implementation and support of medium to large, complex applications
• Strong working knowledge of various technology platforms and practices, including, but not limited to, Microsoft .NET technologies, service-oriented architecture, and software development best practices

• Experience in programming in C#, Javascript and Angular Knowledge in writing scripts (PowerShell) for application automation
• Experience in Test Driven Development, Agile software development processes and experience in mocking frameworks
• Strong analytical skills, able to independently derive high-level technical designs via the analysis of business requirements
• Excellent communication skills, able to articulate technology solutions to various audiences
• Innovative mindset and able to challenge assumptions

The following experience will be an advantage:

• Experience in the development, implementation and support of microservices and Web API in .NET environment

• Experience in building rich Internet applications with Entity Framework, Web Services/ Web API, and ASP.Net MVC

• Knowledge in Domain Driven Design, CQRS, NoSQL, Event Based Architecture, continuous integration & delivery

• Familiar with DevOps practices and experience in microservices, native cloud architecture, containerisation

Annual Package
• From $62,000 to $100,750 (Including IT allowance. Remuneration will commensurate with candidates' years of experience.)

Job Description: As the Operations Manager, you will play a pivotal role in overseeing the day-to-day operations of our car washing and related services. Your responsibilities will include strategic planning, team management, process optimization, and ensuring the highest standards of service quality. We are looking for a candidate with a strong background in operations management, a passion for excellence, and the ability to drive continuous improvement.

Key Responsibilities:

• Develop and execute strategic plans to achieve operational goals.
• Lead and motivate a team of employees, fostering a positive and collaborative work environment.
• Optimize operational processes to enhance efficiency and customer satisfaction.
• Implement quality assurance measures and conduct regular inspections to maintain service standards.
• Oversee inventory management, supplier relationships, and procurement processes.
• Ensure compliance with health and safety regulations and implement safety protocols.
• Drive marketing and promotional initiatives to boost brand awareness and customer engagement.
• Conduct financial analysis, budgeting, and cost reduction strategies.
• Explore opportunities for technology integration and innovation in service delivery.

Qualifications:

• Proven experience in operations management, preferably in the car washing or automotive services industry.
• Strong leadership and team-building skills.
• Excellent analytical and problem-solving abilities.
• Familiarity with health and safety regulations.
• Exceptional communication and interpersonal skills.
• Proficient in Microsoft Office Suite and operational software.

• Promote the implementation of sales management policies and systems throughout the network and provide support
• Assist in completing the setting and decomposition of sales management indicators
• Monitor sales management indicators and assist in analyzing the causes of abnormal indicators
• Establish and improve the sales analysis and management evaluation methodology, and implement promotion training, and regularly analyze and output sales work reports based on the methodology, find problems, put forward improvement suggestions, and follow up the results
• Promote the implementation of the sales assessment and reward system for business promotion projects, and effectively motivate the performance of the sales team

Requirements:

• A bachelor's degree is required, logistics management major is preferred
• Possess rich theoretical knowledge in data statistics and analysis
• 5 years and above experience in the transportation or logistics industry
• Strong data analysis skills
• Good communication skills
• Strong sense of work responsibility and teamwork spirit

Job Description

• Provide guidance and direction to CAD team to ensure operational and rechnical excellence.
• Responsible for updating drawings as per the latest information provided
• Collaborate with others to establish timelines and budgets, as well as solve problems.
• Other duties as assigned

Job Requirements

• Make decisions based on designs.
• Maintain documentation records of generated design deliverables.
• Extensive knowledge of the company's preferred software.
• Ability to collaborate with others to solve problems.
• Minimum 5 years of relevant experience in infrastructure projects' implementation
• Strong communication skills.

Be Transformational.

Make your mark. Create an impact.

At IRAS, we partner you to deliver quality tax services and foster a competitive tax environment for our nation's social and economic growth. By leveraging digital capabilities as part of a future-ready team, your opportunities keep expanding.

We are looking for forward-thinking, energetic and passionate individuals to be part of the team that maintains and enhances our mission critical system for tax administration and disbursement of national payouts to enterprises.

Areas of Work :
• Perform programme/component design, coding, configuration, testing and other related tasks during software development (progressively moving towards Microservices, DevOps, Cloud-native technologies)
• Ensure software quality, security and application code performance are met
• Analyse and resolve technical issues arising from development and testing
• Develop test scripts automation as part of DevOps
• Support business users with their technical queries
• Develop/update relevant documentation
• Implement automation and streamlining to improve process and system efficiency

Requirements:
• Background in Computer Science, Information Technology, Engineering or equivalent
• Experience in the analysis, design, implementation and support of medium to large, complex applications
• Strong working knowledge of various technology platforms and practices, including, but not limited to, Microsoft .NET technologies, service-oriented architecture, and software development best practices

• Experience in programming in C#, Javascript and Angular Knowledge in writing scripts (PowerShell) for application automation
• Experience in Test Driven Development, Agile software development processes and experience in mocking frameworks
• Strong analytical skills, able to independently derive high-level technical designs via the analysis of business requirements
• Excellent communication skills, able to articulate technology solutions to various audiences
• Innovative mindset and able to challenge assumptions

The following experience will be an advantage:

• Experience in the development, implementation and support of microservices and Web API in .NET environment

• Experience in building rich Internet applications with Entity Framework, Web Services/ Web API, and ASP.Net MVC

• Knowledge in Domain Driven Design, CQRS, NoSQL, Event Based Architecture, continuous integration & delivery

• Familiar with DevOps practices and experience in microservices, native cloud architecture, containerisation

Annual Package
• From $62,000 to $100,750 (Including IT allowance. Remuneration will commensurate with candidates' years of experience.)

Responsibilities

· Responsible for assessing, clarifying, and validating the customers’ needs on regular basis & maintaining high customer satisfaction ratings.

· Partner with solution team & delivery team to develop account strategy plan and business plan.

· Research on telco industry and perform market insight to ensure the competitiveness of proposed solution.

· Achieve annual business plan through efficient internal collaboration and proper customer approaching.

· Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.

· Handle related duties which are necessary for the proper management of key accounts and duties assigned.

Job Requirements

· Candidate must possess at least Bachelor Degree in any field.

· Candidate from ICT background is strongly preferred related with carrier network.

· Proven results of delivering client solutions and meeting sales goals.

· At least 5 years of experience in sales or relevant experiences, or similar client support role a plus.

· Ability to multi-task and manage multiple priorities in a fast-paced environment.

· Must be customer oriented, detail-oriented and capable of accurate work with minimal supervision.

· Strong negotiation skills, Self-motivated and self-directed.

Be Transformational.

Make your mark. Create an impact.

At IRAS, we partner you to deliver quality tax services and foster a competitive tax environment for our nation's social and economic growth. By leveraging digital capabilities as part of a future-ready team, your opportunities keep expanding.

We are looking for forward-thinking, energetic and passionate individuals to be part of a new exciting journey! IRAS has always been at the forefront of IT, leveraging the latest technologies to deliver the best experience for our citizens. IRAS is now embarking on a journey to modernise our application systems to ensure that they are scalable, efficient, secure and deliver business capabilities. We will be leveraging technology like containers, microservices, DevOps and cloud computing to improve agility and to support business transformation. This journey will involve change that cuts across technology, talent and process.

The candidate shall be responsible for planning, managing and conducting functional and non-functional testing, including application security testing to ensure a high quality system or application.

Areas of Work :
- Be the test specialists who can advise and educate our users on how to identify good and sufficiently comprehensive test cases
- Define testing objectives and test strategy
- Develop a master test plan, indicating the scope, approach, resources and schedule of intended test activities
- Apply testing pyramid concept by identifying type of tests required for a system/ application
- Work with user stakeholders to implement test cases to simulate user requirements with relevant test data
- Automate test cases and be familiar with tools like Tricentis Tosca
- Analyse possible test coverage lapses and discrepancies
- Analyse possible systems’ performance lapses and discrepancies
- Recommend design improvements or corrections throughout the development process regarding performance issue detected
- Incorporate application security testing with guidance and support from security experts and be familiar with security testing tools like Burp, ZAP, Nessus, Fortify SCA, CheckMarx, etc.
- Implement vulnerability scans on a system/application

Requirements:
- Background in IT/Computer Science/Computer Engineering or relevant discipline
- Strong knowledge and experience in software test automation tools (e.g. SonarQube, Tosca)
- Strong scripting skills (e.g. python)
- Strong understanding and experience in cloud technologies
- Strong understanding and practice of Agile projects (e.g. SCRUM)
- Working experience in DevOps automation, containerisation and orchestration will be an advantage

Annual Package
• From $62,000 to $100,750 (Including IT allowance. Remuneration will commensurate with candidates' years of experience.)

Be Transformational.

Make your mark. Create an impact.

At IRAS, we partner you to deliver quality tax services and foster a competitive tax environment for our nation's social and economic growth. By leveraging digital capabilities as part of a future-ready team, your opportunities keep expanding.

We are looking for forward-thinking, energetic and passionate individuals to be part of the team that maintains and enhances our mission critical system for tax administration and disbursement of national payouts to enterprises.

Areas of Work :
- Perform programme/component design, coding, configuration, testing and other related tasks during software development (progressively moving towards Microservices, DevOps, Cloud-native technologies)
- Ensure software quality, security and application code performance are met
- Analyse and resolve technical issues arising from development and testing
- Develop/ enhance automated test scripts
- Support business users with their technical queries
- Develop/update relevant documentation
- Implement automation and streamlining to improve process and system efficiency

Requirements:
- Background in Computer Science, Information Technology, Engineering or equivalent
- Experience in the analysis, design, implementation and support of medium to large, complex applications
- Strong working knowledge of various technology platforms and practices, including, but not limited to, Microsoft .NET technologies, service-oriented architecture, and software development best practices
- Experience in programming in C#, Javascript and Angular
- Experience in Test Driven Development, Agile software development processes and experience in mocking frameworks
- Strong analytical skills, able to independently derive high-level technical designs via the analysis of business requirements
- Excellent communication skills, able to articulate technology solutions to various audiences
- Innovative mindset and able to challenge assumptions

Annual Package
• From $62,000 to $100,750 (Including IT allowance. Remuneration will commensurate with candidates' years of experience.)

Job Responsibilities:

· Ensure overall success of a project, or a portfolio of projects, by ensuring that projects are delivered on time, within budget, meet business requirements and comply with governance framework, including security and resiliency.

· Manage and monitor project plan, project milestones, risk and change management to ensure delivery of the project on schedule, within scope and budget.

· Plan and manage the scope of the project, its objectives and desired outcomes, and ensure alignment of project to the business outcomes of the Authority.

· Lead the development of the overall project schedule & activities based on the appropriate methodology including identifying dependency, critical path, milestones, and deliverables.

· Build comprehensive work plan and ensure all team members are on-board with delegated tasks and activities.

· Perform stakeholder management, including keeping the relevant stakeholders informed of the project status on a timely and regular basis.

· Manage processes and procedures covering issue and risk management.

· Manage the project schedule & lead activities towards the successful closure of the project including Performance Guarantee and Warranty Period.

· During project phase, lead the application in covering:

i. Contract Management.

ii. Service Level Management (SLA).

iii. Service/Change Request Management (scope, schedule, budget, prioritisation).

iv. Problem and Incident Management (tracking, escalation, closure).

v. Audit and Security Services.

vi. Risk Management.

· CITPM (Certified ICT Project Management Programme) or PMP (Project Management Professional) or COMIT (Certification in Outsourcing Management for IT) or an equivalent certification will be an added advantage.

· Hands-on experience in full project development life cycles.

· Team player with project management and people management skills.

· Experience in Hardware or Technical refresh project is an added advantage.

· Analytical, conceptualisation and problem-solving skills.

· Knowledge of Singapore Authority procurement and governance processes will be an added advantage.

· Familiar with Singapore government data security policies and governance Alternative Change Management Skills Set and Experience for Project Manager.

· A solid understanding of how people go through a change and the change process.

Successful candidate should possess the following:

• Bachelor Degree in Accountancy or CPA, ACCA or equivalent accounting professional qualification
• Minimum 3-5 years of working experiences in accounting/audit field in SMEs.
• Be a hands on professional who is experienced to work independently or direct the team to improve process efficiency in ground work accounting.
• Good interpersonal skills to work with other departments tactfully and a good team player.
• Able to communicate in English and Mandarin.

The Job:

Manage company’s financial accounting and corporate reporting of entities.

• Handle full set of accounts for entities to finalisation for auditing
• Prepare Monthly Management reports & notes for management review & comments for company and group.
• Handle all accounting related work
• Maintain accurate journal entries and expense allocations
• Handle AP & AR transactions, if needed.
• Prepare asset, liability, and capital account entries by compiling and analysing account information
• Timely submission of GST for entities and GST compliance
• Filing of Statutory reports to various government agencies
• Reconcile accounts and provide analysis for the organisation’s financial transactions
• Ensure accurate financial reports

Perform tax matters

• Assist in corporate tax matters and liaise with tax agent.
• Discuss with tax agent to maximise the utilisation of tax and government grants.

Support working capital management

• Manage accounts payable and receivables to help the organisation determine working capital needs and funding strategies.
• To communicate with banks and government authorities on related financial matters

Support external audit activities

• Plan and coordinate the annual financial audit process
• Respond to external auditors on audit data, variances and audit findings

Managing Account Department

• Managing and overseeing the daily operations of the accounting department
• To lead and guide Account Department on finance work processes
• To ensure and managed all incoming and outgoing company funds and transactions are smooth and accurate.

Responsibilities:

• Devise a growth strategy that encompasses both financial success and customer satisfaction.
• Conduct research to identify emerging markets and evolving customer needs.
• Schedule and conduct business meetings with potential clients.
• Promote our company's products/services, aligning them with clients' objectives and needs.
• Ensure compliance with legal regulations when preparing sales contracts.
• Maintain comprehensive records of sales, revenue, and invoices.
• Provide reliable post-sales support and feedback.
• Cultivate enduring relationships with both new and existing clients.
• Mentor and nurture entry-level staff, helping them grow into valuable sales professionals.
• Set development goals for the team and the business, and ensure their achievement.
• Provide training and assistance to team members for skill development.
• Identify and tap into new markets while enhancing sales strategies.
• Perform any additional tasks as assigned by the director.

Requirements and Skills:

• Proven work experience as a business development manager, sales executive, or in a related role.
• Demonstrated track record of sales success.
• Customer support experience is a bonus.
• Proficiency in MS Office and CRM software (e.g., Salesforce).
• Strong command of the English language.
• Sound market knowledge.
• Exceptional communication and negotiation abilities.
• Aptitude for building rapport with clients.
• Excellent time management and planning skills.
• Ability to thrive under pressure.
• Availability to work within flexible hours, including evenings, holidays, and weekends.

Be Transformational.

Make your mark. Create an impact.

At IRAS, we partner you to deliver quality tax services and foster a competitive tax environment for our nation's social and economic growth. By leveraging digital capabilities as part of a future-ready team, your opportunities keep expanding.

We are looking for forward-thinking, energetic and passionate individuals to be part of the team that maintains and enhances our mission critical system for tax administration and disbursement of national payouts to enterprises.

Areas of Work :
- Perform programme/component design, coding, configuration, testing and other related tasks during software development (progressively moving towards Microservices, DevOps, Cloud-native technologies)
- Ensure software quality, security and application code performance are met
- Analyse and resolve technical issues arising from development and testing
- Develop/ enhance automated test scripts
- Support business users with their technical queries
- Develop/update relevant documentation
- Implement automation and streamlining to improve process and system efficiency

Requirements:
- Background in Computer Science, Information Technology, Engineering or equivalent
- Experience in the analysis, design, implementation and support of medium to large, complex applications
- Strong working knowledge of various technology platforms and practices, including, but not limited to, Microsoft .NET technologies, service-oriented architecture, and software development best practices
- Experience in programming in C#, Javascript and Angular
- Experience in Test Driven Development, Agile software development processes and experience in mocking frameworks
- Strong analytical skills, able to independently derive high-level technical designs via the analysis of business requirements
- Excellent communication skills, able to articulate technology solutions to various audiences
- Innovative mindset and able to challenge assumptions

Annual Package
• From $62,000 to $100,750 (Including IT allowance. Remuneration will commensurate with candidates' years of experience.)

This role is a 6 month contract role.

Overall Purpose of the Job

The Aspire Lifestyles group aim to be the leading global provider of customer engagement and loyalty services to key target client segments. The Client Service Executive will have dual accountability to support the Aspire team by servicing existing clients' requirements; inclusive of all contractual maintenance and reporting, performance of contractual and ad hoc invoicing requirements. The Client Service Executive will perform key administrative support functions to ensure efficient delivery of services to our clients.

SPECIFIC RESPONSIBILITIES - Account Management

1. Contract Fulfillment/ Invoicing

Ensure for all Aspire clients:

• Timely and accurate distribution of all documentation including new/renewed contracts
• Monitoring of existing contracts so as to ensure timely notification of upcoming renewals
• Contracts are issued in a timely and efficient manner and ensuring a signed copy is held on file and in Salesforce.com
• Salesforce - Ensuring integrity of client and contract information on Salesforce.com through the accurate input of client/contract data for billing purposes
• Invoicing - ensuring invoices are issued correctly and accurately
• Acting as first point of contact for invoice dispute management
• Interdepartmental communication - Representing Client Services to internal departments (Operations, Finance and Marketing) so as to ensure client needs are satisfied

2. Account Management/ Client Liaison

• Provide client activity reports as per the agreed client specific service agreements in an accurate and timely manner
• Respond to client service requests in an efficient manner and coordinate the involvement and reports of other Intl.SOS departments where appropriate
• Preparation and communication of activity reports to clients via telephone and face-to-face

Additional Responsibilities

• To abide by and uphold all Aspire Lifestyles/ International SOS policies and procedures.
• To work flexible hours as appropriate to meet the needs of the position.
• Ad-hoc administrative support to General Manager of Singapore.
• To carry out any other reasonable duties as requested by the line manager and other management team members

REQUIRED COMPETENCIES

• Computer literacy with proficiency in Excel, PowerPoint and Salesforce.com
• Ability to establish and maintain relationships with internal and external customers
• Keen attention to detail and problem-solving skills.
• Commercial acumen
• Team player
• Driven by customer service excellence
• Professional verbal and written communication
• Time management

REQUIRED WORK EXPERIENCE / KNOWLEDGE

• Account management experience
• Previous reporting/contractual experience
• Previous exposure to retail banking industry helpful