· Attend to phone-in enquiries and/or emails correspondence and provide personalized services to customers in a timely, efficient and professional manner.

· Accurate case logging into the Customer Relationship Management system.

· Follow-up on all outstanding/existing cases.

· Liaise with Business Unit Stakeholders and Overseas Partners to rectify service-related issues with effective solutions to achieve maximum customer satisfaction.

· Reports to the Customer Service Supervisor/Team Leader.

· Any other ad-hoc duties as assigned by your Customer Service Supervisor/Team Leader.

Requirement:

· GCE 'O' level

· 1 year Customer Service experience in call center (Inbound calls)/ Customer Service related industry is preferred

· Active listener and possesses problem-solving skills

· Fast learner, good team player in a fast-paced environment

Our client is Singapore’s leading sustainability-driven energy company. Due to their current expansion plan, they are looking for a Customer Relations Officer to join their team. They are located in the North.

Responsibility:

• Assist with customer inquiries and fees.
• Follow up on emails and confirm appointments.
• Promote gas appliances and partnerships.
• Any administrative tasks that’s assigned.

Requirements:

• Minimum O level qualification.
• Proficient in spoken and written English.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23117211 (Hew Lee Dea)

Job Responsibilities:

1. Plan, Schedule and track project timeline.

2. Overall control and monitoring of solar installation activities and progress.

3. Attend project site meeting, project team meetings and updates work on progress.

4. Ensure efficient use of manpower, equipment and resources on sites.

5. Managing subcontractors to ensure timely and good quality of works.

6. Ensure all discrepancies in drawings to be identified and clear with client prior to site progress work.

Job Requirements:

1. Graduated in Degree or Diploma of Electrical Engineering or equivalent experience.

2. Minimum 3 to 4 years of proven track record in project management experience and preferable in electrical engineering and others related field.

3. Possess excellent knowledge and understanding of electrical drawings and specifications.

4. Able to communicate effectively & diversely for prompt resolution to sites matters.

5. Able to foresee and resolve issues before surfacing would be an added advantage.

6. Good leadership qualities to work hand in hand with the team to complete the tasks.

7. Focused and decisive, able to be independent to handle different situation.

Responsibilities:

• Identify new sales lead, strong hunter ability and able to understand customer requirement.
• Develop and manage a range of IT and IP network enterprise solutions direct to end customer.
• To penetrate and develop in major verticals such as Government, Transportation, Education or Healthcare.
• Collaborate and maintain strong partnership relation with existing customers, vendors/partners as well as corporate business units.

Requirements:

• Solid experience and Sales track record in relevant industry. Specific experience in enterprise network such as wire or wireless, IT Storage and / or Network Security.
• Excellent communication, good interpersonal skill, and effective time management.
• Excellent in presentation, confidence and result driven with high level of integrity/ High attention to detail with strong organization and personal skills.
• A proven self-starter with a strong sense of what need to be done, a highly motivated who is hungry to win, always looking to push your own limit.
• Right candidate is probably a Poly/ degree level with min 3- 5 years professional sales experience in sales/client relations in IP and IT network solutions.
• For those without IT sales experience but with very strong customer relationships in other verticals such as Data Centres, Commercial and/or SME are welcome to apply.

Deputy Manager (IT Development & Operation)

Developing automation technology is at the core of our business. We are looking for responsible and motivated candidates to perform daily automation & operations tasks at aPetMart and eventually be groomed DevOps Manager based on good performance.

Requirements:

• Knowledge in WordPress UI/UX Website CMS Design and Development (HTML, CSS, PHP, MYSQL).
• Proficient in Excel Formulas.
• Proficient in JavaScript coding and Python coding.
• Experience in Design & Photo editing Software (Photoshop, Illustrator, GIMP, Inkscape).
• Students from Design & IT School are welcome to apply.

Tasks:

• Development of Web/Mobile Applications.
• Improve existing website UI/UX.
• Automate operations process with JavaScript and Python coding.
• Debug and ensure all IT assets are serviceable.
• Review source code of junior teammates to ensure it is efficient and well documented.
• Supervise order processing from receipt to delivery in an accurate and timely manner.
• Manage order fulfilment operations.
• Manage CRM system and answering customer online queries.

Reasons to join us:

• Gain working experience in the fast-growing Ecommerce Industry
• Our Office is conveniently located above Paya Lebar MRT Exit C
• Newly renovated and air-conditioned warehouse office
• Staff discounts on pet supplies
• Work in a fun and informal environment
• Fully stocked pantry with snack and beverages
• Entertained by furkids in the office

How to Apply:

• Whatsapp 8767 5709 and text a short introduction about yourself (100 words)
• State what is your expected internship allowance.
• Please also send your Résumé via Whatsapp.

The Visual Merchandising Assistant Manager role is to support the specific brand clusters in TR APAC and assist the VM manager with daily operations and implementation of TR APAC VM Guidelines, Design proposals, VM planograms follow up & managing collateral orders. He/She will work closely with brand marketing team and key stakeholders in keeping track that Design deliverables are met timely.

The role is to partner internally with brand marketing & sales team and local vendors & partners to drive excellence in executions in TR APAC permanent counters and promotional event sites. The key focus is on ensuring the brand equity is delivered in the highest level and design language is applied consistently across the Regional Travel Retail sites/locations.

This role is based in Singapore & is located within the Asia Pacific Travel Retail division. This role reports to the APAC SDVM VM Manager.

1. VM Launch Guidelines

a. Develop & issue TR APAC VM guidelines.

b. Study TRWW launch guidelines with marketing team & adapt for TR APAC to different market’s needs.

c. Ensure a timely ordering of collaterals for each launch campaign to ensure timely execution.

d. Update VM planograms based on assortment changes and product strategy.

e. Assist VM Manager to train Field Merchandisers to execute VM for ASOMs through training, workshops and regular visits to markets as required.

2. VM Planograms – New door opening / Renovations / Events

a. Work on VM planograms and order collaterals, lightbox visuals in timely manner.

b. Assist VM Manager to establish new launch format for template and process.

c. Develop & produce update tiles for local executions via TRWW offering or local suppliers.

d. Brief Field Visual Merchandising team, local sales team and installation vendors for store set up.

e. Consolidate images of store execution and report for review and follow up on rectification.

3. Lightbox Planning

a. Assist VM Manager to align with TRWW & APAC marketing on launch priories and lightbox cadence.

b. Review lightbox visual cropping/layouts with supplier for different markets/formats across APAC.

c. Lead color proofing and copy review to finalize quality output with supplier.

d. Maintain high visual lightbox standards throughout all environments through training, workshops and regular visits to markets as required.

4. Event Design & Planning

a. Review promotional sites and develop unique requirements for launches/promotions including HPP/SPP.

b. Assist VM Manager to keep track of the kit of parts.

c. Manage agency with event design and development of the scaled drawings and details.

d. Consolidate completion & execution with photos for review and follow up.

e. Review quality of executions from suppliers with Field Merchandisers.

5. IMD Ordering for new launches & counter installations.

a. Review offerings being sent out via IMD or TRWW.

b. Establish requirements through forecasting & orders with marketing.

c. Place Collateral orders & replenishments & planning for TR APAC.

d. Track status of orders & ensure timely delivery to installations of new doors.

e. Issue and manage POs in timely and organized manner.

6. Vendor management

a. Supervise VM vendor on technical drawings, review prototypes and samples for local production.

b. Manage cost within budget and delivery time for local production.

Job Description

This position reports to General Manager of Wiz Technologies (S) Pte Ltd. We are committed to a high-performance culture that emphasizes empowerment, quality, continuous improvement and learning.

Roles and Responsibilities

• Applies expert knowledge of information technology and associated leading-edge solutions and strategies related to the client’s business to attain business.
• Develops accordingly a long-term business relationship with the client’s executive management and key decision-makers providing total solutions to the client’s business needs.
• Identifies opportunities and develops managed service solutions. Manages and monitors opportunities through their sales cycles and tracks them through a forecasting process.
• Works with pre-sales solution architects and managers to ensure that appropriate quantity and quality of technical and services resources are deployed and the solution can be delivered profitably and successfully.
• Actively seek out new sales opportunities through cold calling, canvassing, networking and social media.
• Prepare and deliver appropriate presentations and demonstrations on Company products and services.
• Maintaining accurate customer records and maximizing returns from existing contracts
• Setup meetings with potential customers to understand pain points for sharing with the internal team.
• Forecasts tactical and strategic business opportunities.
• May perform other related duties as required and assigned

Requirements

• Minimum 3 to 5 years experience in Sales for Managed Services contracts for IT Infrastructure, Cloud and/or SaaS.
• Proven ability to precisely manage and forecast a complex sales process.
• Strong interpersonal skills; can quickly build rapport and deliver compelling, persuasive arguments to an executive-level audience.
• Excellent verbal and written communication skills.
• Able to work under pressure
• Able to work as a team preferred
• We welcome fresh graduate and career converter who has strong interest in technology sales as career

Job Responsibilities :

Manage the operation of applications laboratory and lead its team of scientists.

• Prioritize the laboratory work and technical service activities
• Lead and motivate the team of scientists and address development areas
• Ensure that laboratory operates in a safe manner and adhering to government laws

Provide technical service to customers to facilitate sales of products

• Engage the team to provide information to customers on product properties, performance, and benefits
• Visit customers to do product presentation, discussion, seminar, workshop, training
• Encourage collaboration with customers on technical projects; develop formulation concepts & ensure more
• Work on Innovation projects together with the R&D (GTI) teams, as well as Local Sales teams

Promote deep understanding of products

• Product training to sales, distributors, and customers
• Participate in seminars and exhibitions, conduct technical seminars and workshops with customers

Coordinate the activities of the lab with external partners

• Liaise with sales team on technical service requests, updates and results
• Work together with Business Development & Marketing to create concepts and also to support New Launches.
• Participate in Global Expert Circles on technical exchange.

Job Requirements

• Degree in Chemistry, Chemical Engineering, Applied Science
• 5 years' working experience in applications laboratory and technical support
• Superior presentation, communication and negotiation skills, both written and verbal.
• Ability to work in a matrix organization and develop relationships with internal service functions.
• Excellent interpersonal abilities and strong drive for results
• Willing to travel around 25%

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

The main responsibilities and tasks of this position are listed as, but not limited to the following:

• Participate in all sales activities in line with the sales and marketing plan to exceed hotel revenues and target.
• Acts as the main liaison person between clients/ planners, and the hotel operational departments, for all event & catering logistics from planning to execution to after-sales stages.
• Promote and sell all functions of the catering and events to achieve the optimum departmental revenue targets
• Procures new business for the hotel by establishing leads from internet, printed materials, relevant industry documents and follow ups. Establishes and continuously updates mailing lists/database
• Secures repeat business for the hotel by maintaining contacts with travel agencies, professional conference organizers / associations, destination management companies, commercial houses, government bodies, and corporate accounts, through personal sales calls, telephone contacts and written communications.
• Promotes the hotel as often as possible through entertaining, conducting site inspections, tour familiarizations & hotel presentations, etc. Organizes and attends major sales/ PR related functions, and/or trade shows.
• Analyses historical & other statistical information; and use this information when developing strategies, comparing industry practices vs. hotel’s practices. Keeps aware of trends, systems, practices for rates, package details, audio visual equipment, IT & communication systems, etc. through trade literature, hotel show and site visits.
• Creates and implements special programs / packages / promotions to achieve greater productivity through

- Increasing average rate per cover

- Increasing occupancy (Maximize Utilization of Function Space)

-Increasing business volume during non-peak periods

- Upselling and maximizing food and beverage banqueting sales, room rental, AV & miscellaneous revenue.

• Provide after-sales service and to ensure all guests’ feedback are brought to management’s attention and communicated with the respective departments necessary for proper handling. Ensure that all negative feedback are reviewed, investigated and follow-up action is initiated
• Attends & conducts event briefings, Banquet Event Order (BEO) meetings, Pre-Con meetings, and any other meetings as needed to discuss event arrangements to ensure a seamless event execution
• Handles all administrative work and updating of files on the following Catering Sales matters
• To perform any other duties that may be assigned by the Management

Location: Simei

Working Hours

Minimally 2 shifts - AM / PM shifts

AM: 7am – 4pm

PM: 12pm- 9pm

ND: 8pm-8am

*has shift allowance!

Job Scope

• Record vital signs, assist in wound dressing, perform blood glucose testing, collect specimens, assist patients with general hygiene and in other nursing procedures as required
• Assist EN/HCA to feed, shower and change diapers of patients
• Responsible in the admission, transfer and discharge of patients
• Perform any other supportive duties as required
• Visitor / Patient Services
• Engage patients and visitors to understand their needs and to manage their expectations in quality service delivery
• Admin / Operation support
• Ward administration such as preparing case files, coordination of various services, inventory management, and participate in quality improvement initiatives

Requirement

• Min N/O level
• Prior Healthcare Assistant experience would be an advantage
• No experience needed as training will be provided
• Good interpersonal skills
• Comfortable with hands-on duties

Interested applicants, please email your updated CV to [email protected].

Jonathan Lim Jia Xiang

Recruit Express Pte Ltd EA

Licence No: 99C4599

CEI Registration Number: R22110657

• Oversees construction sites, general contractors, and workers to ensure a high level of quality and safety.
• Creates and reviews Requests for Information and Requests for Proposal and Change Orders.
• Guarantees that all work is performed in accordance with approved manuals and procedures.
• Ensures that the project is constructed and documented in accordance with the contract documents and good engineering practices.
• Provides technical support to Project Managers.
• Develops and maintains project cost/change controls, and project budget and accounting ecords.
• Performs change order estimating and assists the Project Manager in change order negotiations.
• Coordinates and monitors schedule updates, invoices, and submittals.
• Assists in managing and reviewing the progress of contractors’ construction schedules.
• Reviews weekly and monthly reports on the status and progress of the contracts, including project costs and potential changes.
• Reports the status of projects to business and market leaders.
• Attend client program meetings as needed.

Roles & Responsibilities
• Supplier Relationship Management: Is the Go-To person for any new business evaluations, develops and sustains relationships with the contract manufacturers.

• Contract Manufacturer Selection: Source and evaluate potential contract manufacturers based on their capabilities, capacity, cost competitiveness and alignment with ASMPT’s strategic objectives.

• Contract Negotiations: Prepare and negotiate strategic vendor contracts for long term partnership to deliver business needs (e.g., capacity assurance, pricing, quality, inventory etc.)

• Capacity / Production Planning: Collaborate with cross-functional ASMPT S&OP teams and CMs to develop production schedules that meet inventory, lead-time, and delivery requirements. Align S&OP plans between ASMPT & CM; collaborate to de-escalate capacity or supply risks if any. Plan for provisions in CM capacity surge to support ramp cycles.
• Qualification: Establish stringent qualification plan with QA for CMs to ensure CMs meet ASMPT’s standards (training, copy-exact transfer, FAI and PPAP).
• Quality Assurance: Establish quality control processes with QA and ensure CMs’ adhere to strict quality, safety, trade, legal and regulatory compliance requirements.
• Performance Management: Establish & implement KPIs and metrics to assess the performance of CMs, regularly reviewing performance, taking corrective actions as necessary.
• Continuous Improvement: Track production unit costs, support CMs on process and cost efficiency improvements while maintaining high quality standards.
• Change Management: Advocate clear change management process to govern, track and qualify all changes made to the form, fit and function of the product.
• Project Management: Coordinate across various internal and external stakeholders to align and progress per plan to achieve the desired outcomes. Escalate and mitigate business critical risks.
• Industry Knowledge: Stays abreast with industry and policy changes and identifies implications and opportunities for his/her area of contract manufacturing.
• Business Planning: Participates in annual business planning process, provides monthly estimated actual on projected and actual spending, maintains a multiyear capital plan/budget.

Requirements
• Tertiary qualifications (Bachelor’s) in supply chain mgmt., engineering, business, or related fields
• >10 years of experience in commercial/business AND manufacturing (ops, quality, technology, planning) function required. Proven leadership experience in leading technical/resident engineers
• Experience in External and Contract Manufacturing, Supply Chain Processes & Quality Management. Proficiency in Mechanical and Electrical/Electronic Drawings is a plus.
• Experience in capital equipment contract manufacturing highly desirable, particularly dealing with contract management, operation/delivery management and quality management.
• Excellent project management skills with the ability to manage multiple projects simultaneously.
• Strong interpersonal & communication skills; mature, pleasant, and highly energetic personality.
• Analytical mindset with ability to make data-driven decisions and problem solve.
• Willingness to travel within SEA, East Asia to visit CMs and any other countries as needed.

Job Description

Strategic planning & business management

· Development of appropriate KPI management scheme for each commercial segment and monitor & manage the progress of KPIs.

· Issue-analysis to assist CEO / COO for key business judgement.

· Lead and facilitate Corporate Planning Committee.

· Facilitate key business meeting such as BOD together with other management members

Procurement & Market Strategy

· Development of new route to procurement & market

· Ensure development and propose to management Commercial Policies, Trade Terms and Customer Plans.

· Ensures development of National standard of Building block KPIs by Channel

· Assesses market opportunities and recommend NPD and strategy changes as necessary to meet sales objectives.

Budget, Objectives and Sales Forecast

· Proposes sales volume, value and profitability targets for budget.

· Allocate volume target and trade spending to customers and clearly communicate with Distributors.

· Ensures development of annual and monthly sales activity and marketing support plan (Canvas, monthly highlights), including support for new initiatives launches.

Customer plans and sales development

· Coordinates with the distributor, the implementation of the Sales Plan, ensuring the achievement of sales volume and growth objectives.

· Monitors continuously the marketplace and Customers to determine possible market opportunities and improvement of market penetration of Company's products.

Risk Management

Minimum Requirements

1) Good degree in Accountancy, Business Administration, or related certification from a reputable university.

2) Skills and experience to manage business as a high-level management member.

3) Min.10 years of leadership roles in Sugar Industry and excellent skill for sugar trading including futures trading.

4) Excellent global network in the industry, including but not limited to traders, suppliers, customers and distributors.

5) Experience in managing a trading team, making clear and realistic vision and strategy, setting and monitoring proper KPIs to lead the team based on expert skillset.

6) Advanced skills for investment (M&A etc), including valuation, due diligence, negotiation and other related execution process.

7) General management skills, including but not limited to accounting, finance, and governance to assist managements (CEO/CFO etc) for smoother communication with both local and overseas HQ.

8) Fluent in English. Knowledge of Japanese is an added advantage.

Independent thinker, proactive / entrepreneurial mind set.

9) Good communication and presentation skills.

Job Responsibilities

• Ensure timely, accurate month-end closing and analyse financial information for reporting to Management;
• Responsible for preparation and closing of monthly and annual financial statements
• Coordinate and liaise with internal parties to support intercompany activities
• Dedication of work and working closely with your team
• Coordinate and liaise with external parties like external auditors, tax agents, corporate secretarial agents, local tax and government authorities where required
• Verify on daily petty cash and monthly reimbursement claims as well as handling of staff purchase
• Monitor the day-to-day financial operations within the company, (eg, invoicing, stock, cash flow and other transactions)
• Prepare Monthly Profit & Loss statement, Quarterly auditor's reports and annual financial budgets
• Preparing of weekly bank reconciliation reports and summaries for management
• Analyzing of financial reports
• Review and finalize accounting work completed by your team
• To support any ad-hoc assignments

Job Requirement

• Degree in Accounting or related fields
• At least 7 years of relevant experience in Accounting, including 2 years of managerial experience
• Able to work independently within minimum supervision
• Possesses leadership skills
• Meticulous and organized
• Able to plan, analyze and solve problems, conscientious and accurate
• Must possess excellent written and verbal communication skills to work closely with the team

Job Responsibilities:

• Oversee & manage day-to-day operations, including FOH and BOH
• Preserve and upholding excellent levels of customer service
• Address customer queries courteously and ensure customer satisfaction
• Obtain customer feedback and recommend necessary outlet operational changes.
• Ensure the consistency and quality of food and beverage products
• Ensure compliance with SFA regulations
• Stock management - ordering and storage of products, liaising with internal and external stakeholders
• Conduct monthly stock count and reports
• To appraise staff performance and provide feedback to improve productivity.
• To facilitate events and promotions with Marketing strategies.
• Any other ad-hoc duties assigned by Management and/or immediate superior

Job Requirements:

• At least 3 years of relevant working experience
• Candidates who possess a Food Hygiene certificate will have an added advantage
• Team player with a good learning attitude and keen interest to develop professionally in specialty coffee industry
• Able to work under pressure in a fast-paced environment
• Strong leadership, self-motivated and good people skills

• Handle assigned customer portfolios effectively.
• Secure a high level of customer satisfaction by establishing a good rapport and trust with the customer.
• Explore new business opportunities as per sales plan.
• Accountable in a regional role as a focal point for assigned account.

Requirements:

• Diploma and above
• At least 5 years of sales & marketing experience in semiconductor equipment.
• Good knowledge in Machine Vision Process
• Comfortable to travel extensively.
• Strong customer service orientation with excellent networking and interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

(Freight forwarding)

5 days, 9am- 5.30pm

Address: UE Square Singapore 239920 (Fort Canning)

Salary: up to $7000 + Transport allowance + $120 phone allowance + Uncapped Commission

Job scope:

• Improve company’s market position and achieve financial growth
• Meet and exceed objectives through the development of new businesses, coordination of Business Development shipments and existing business penetration
• Identify target customers, initiate own sales calls, pursue them and ultimately convert them into clients
• Working with Finance and Indoor Sales team on payment issues and follow up on payment with clients
• Build and maintain a pipeline of business
• General profit in line with set KPIs
• Prepare sales planning, and forecasting activities
• Sourcing of rates from carriers, hauliers, offices and worldwide agents
• Interact and maintain relationship with subcontractors like carriers, coleaders and trucking companies etc
• Maintain effective teamwork with members of the Indoor Sales, Business Development team and other functional teams
• Meet and exceed objectives through the development of new businesses, coordination of Business Development shipments and existing business penetration
• Support the sales strategy set by the Head of Business Development in conjunction with the Management
• Contributes to team effort by accomplishing related results as needed
• Successfully work across teams (internal and external) to overcome challenges and achieve objectives
• To perform other duties and tasks as assigned
• Adhere to all company policies in areas of Compliance, HSSE&Q, Code of Business Conduct, Employee Handbook
• Reporting and documenting of all sales activities with company’s internal system

Requirements:

• Minimum 2-3 years of hunter sales / business development experience in freight forwarding industry
• Proven track record and good networking with carriers, coleaders and trucking companies etc

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

• Requirements: can speak fluent Vietnamese
• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

The Customer Engagement Manager is responsible for owning the international franchisee relationship and recommending tactics and products to improve overall performance and profitability as it relates to a master franchisee’s technology profile. They are expected to build healthy relationships with international master franchisees, analyze, consult, educate, and propose solutions for technical implementations. The Manager will oversee a team of technical consults and be the main point of contact for all technical implementations and monitor any issues or concerns. They are responsible for developing customer service strategies, partnering with technical delivery managers for successful rollouts, and overseeing the resolution for any concerns or issues.

RESPONSIBLITIES

Manage a Portfolio of International Master Franchisees and Consult on Technology Solutions  

• Manage relationships with international master franchisees to assess their current needs and recommend solutions and new technology products that increases productivity and profitability of their business.
• Facilitate quarterly international master franchise meetings with DPZ leadership, sales engineers, and technical consultants to review technology business; set objectives and identify shortfalls in customer engagement.
• Proactively lead and drive discussion with markets and DPZ teams, follow up on action items and ensure they are successfully executed.
• Lead and develop proposals for new opportunities and negotiate contracts.
• Be a champion for our international franchisee’s success and advocate for them so they can achieve their business objectives and goals.

Analyze Business Opportunities and Propose Recommendations

• Lead the education of international franchisees about the value, benefits, and features to implement to solve business critical problems.
• Conduct quarterly business reviews and identify areas of opportunities.
• Assess against KPIs and metrics that drive increased profitability and recommend technology solutions that focus on growth
• Analyze existing customer engagement process and execute it successfully for international master franchise.
• Analyze market gaps to find opportunities for growth in specific markets.
• Partner with sales engineers and technical consultants to gather requirements, scope and present implementation plans to the customers

Monitor Implementation of Solutions, Mitigate Risk or Issues and Oversee Customer Feedback Program

• Manage all aspects of projects, including delivery, communication, and successful rollout and partner with cross-functional teams on execution.
• Act as Domino’s store technology expert and provide support to international stores
• Manage and implement standard process and tools to be used consistently for managing customer projects simultaneously.
• Ensure compliance adheres to the terms and conditions listed in franchisee contracts.
• Partner with international master franchisees and collect regular feedback, build action plans and coordinate with teams to resolve any complaints.
• Collaborate in developing a best-in-class customer success and feedback program and implement with our international master franchise and internal teams

• Take up appointment as the Nominee Director for our clients
• Execute responsibilities as a Nominee Director for our clients, in accordance with our engagement terms with those clients, and in full compliance of our Company policies as well as relevant regulatory requirements (e.g. the Singapore Companies Act)
• Highlight to the Manager or the Company Management opportunities for business growth while executing your responsibilities
• Any relevant responsibilities as assigned by the Manager 

• Ensure the smooth and efficient, operations of the Food & Beverage Division (TASTE restaurant, Le Bar & Banquet) by the established guidelines in the Department Operations Manual.
• Operate the department with positive financial results.
• Supervise and oversee the administration of the Restaurant and Banquet to ensure smooth operations.
• Evaluate the operations and procedures and suggest improvements to the F&B Operations Manager.
• Check the work performance, and turnout of subordinates and assign responsibilities.
• Demonstrate thorough knowledge of products, menus, and equipment.
• Liaise with Kitchen and Bar on daily Restaurant and banquet Operations.
• Attend weekly departmental meetings when the F&B Operations Manager is unavailable.
• Conduct daily Restaurant & Banquet Operations briefings, in the absence of the F&B Operations Manager.
• Anticipate the volume of business, taking into consideration the occupancy of the Hotel, the holidays, the weather, the activities in the Hotel, and the community in general.
• Assist the F&B Operations Manager in casual labor & contract staff costings.
• Assist the F&B Operations Manager in analyzing daily revenue and cost reports.
• Assist the F&B Operations Manager in enforcing all pre-check and check control procedures in all areas when required with updates.
• Ensure that no single-use plastic containers & cutleries are used following the brand standard.
• Monitor the quality and quantity of all Restaurant and banquet Operations items served timely.
• Maintain good communication & relationships with all other Hotel departments.
• Keep the F&B Operations Manager informed on all items of interest for the department.
• Assist the F&B Operations Manager in coordinating with the respective department heads on any activities that overlap with or concern their departments.
• Enquire guests’ satisfaction and handle guests’ complaints to establish good guest relations.
• Regularly inspect equipment and ensure that they are well maintained and in good working order

WHAT YOU WILL BE DOING:
You are an inspiring leader who loves to create genuine and heartfelt experiences for others by building relationships and celebrating the unique differences in everyone around you. You thrive in an environment that changes in every moment and you’re often referred to as the Master of Multi-tasking! You enjoy developing others and genuinely bringing joy to peoples’ lives - and it just so happens you’ll be doing just that in an award-winning hotel.

The Assistant Front Office Manager will support the Director, Front Office by leading our Front Desk team through building trust and relationships by nurturing a work culture that celebrates diversity, inclusiveness, belonging, growth and development and by inspiring colleagues to deliver heartfelt experiences for each and every guest.

• Ensure smooth operation of the Front Office
• Be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by Executive Assistant Manager/General Manager to meet the service standards of the Hotel
• Contribute to guest satisfaction by providing a high standard of service in line with norms and procedures through TRUST YOU and Key Performance Index set by Accor
• Assist Front Office Manager with projects related to Front Office as any when required and meeting up with datelines
• Identify personnel development in order to have trained and qualified staff to consistently maintain and increase the Hotel’s service
• Take charge of the ACDC program and work closely with Front Office Manager
• Work with Director of Sales and Assistant/Reservations Manager and take full control of the Front Office operations in the event of overbooking, should the need to transfer guests to other hotels.
• Be responsible for the safety and security of guests, employees and the hotel assets

Job Description

This role will support an integrated, value-based approach to human resources management, aligned to annual and long-term strategic business and HR initiatives in a large organization. She/he will be a strategic partner with the business, to nurture an employee-oriented company culture that emphasizes quality, collaboration, continuous improvement, and high performance.

The incumbent will provide a range of HR services to the company and business units, with partnership with Centres of Excellence in HR, including talent acquisition, talent management, compensation and benefits, talent development and people services.

Responsibilities:

• Lead a small team of Human Resource Business Partners in providing HR insights and advice to the business on all people related issues and initiatives
• Roll out HR strategies that are aligned with the company's overall business objectives
• Develop and implement programs to ensure retention of key staff, and lower the employee turnover
• Improve employee experience and engagement through different communication channels and throughout the employee lifecycle
• Advise and support managers in employee performance management and development
• Develop an effective talent pipeline that addresses the organization's succession plan
• Ensure L&D activities are planned to meet current and future organization and employee needs.
• Partner with Compensation and Benefits team to regularly review market competitiveness, benefit and reward structures, internal relativity and equity to ensure competitiveness
• Review workflow processes to increase the efficiency within the HR teams
• Review HR policies and procedures in line with current employment legislation and/or organizational changes to increase efficiency
• Create and maintain a positive work environment by promoting a culture of respect, inclusion, diversity and positive employee experience
• Manage employee relations issues, ensuring fair and consistent resolution
• Lead and develop the HR team, providing guidance and support for their professional growth
• Analyse HR key metrics, develop continuous employee feedback mechanisms and use data to develop HR interventions and process improvements

Qualifications

• Bachelor’s degree with at least 10 years of HR experience
• Proven experience in supporting business units with a true blend of strategic and hands-on operational responsibilities
• A good team player, positive, people oriented and enjoys meeting and talking to people
• Ability to build strong relationships at all levels of the business and with good business acumen
• Previous experience in leading a project from scratch and driving to completion
• Confident with ambiguity and having an agile & flexible mindset
• Independent and a quick-learner with strong sense of responsibility and initiative
• Excellent interpersonal and verbal & written communication skills
• Demonstrated effective people and workload management skills
• Ability to actively listen and resolve conflict, as well as support, encourage, motivate and grow team members
• Strong understanding of Singapore's current employment laws & regulations (labour law, work visa relation regulations)

Our Story So Far

Twelve years back, Lenskart was started by a 26-year old entrepreneur - because he wanted to solve the problem of preventive blindness. We had humble beginnings - we spread awareness about eyecare, we took orders for eyeglasses online and shipped them to customers from a warehouse that was the size of a modern-day conference room.

As of today, little by little, Lenskart has served 40 Million people across the globe - helping them see better and lead better quality lives. Simultaneously, we’ve also built ourselves up to be Asia’s largest eyewear company. We have 10,000+ Lenskartians worldwide, more than 1500 Omni channel stores across 175 cities in India, Singapore and Dubai and cut to 2022 - we are shipping a pair of eyewear every 2.5 seconds, from the world’s most automated eyewear factory!

In 2022, Lenskart partnered with Owndays and took a majority stake in the Japanese-owned eyewear player that has a deep presence in Asia. With this partnership, we have added an additional 400 stores and extended our reach to 13 countries.

Our Key Investors

Softbank, ADIA, Kedaara Capital, Steadview Capital, Premji Invest, Temasek, Holding, KKR, Alpha Wave Ventures, Bay Capital

You: In Our Next Chapter

We've come a long way but we're not there yet.

"Good is not good enough," you'll hear Lenskartians say that often. Our aim is to serve One Billion eyes by 2025 globally. And in this journey, we want to go beyond vision correction to transform the way people see and experience the world. That’s our new purpose - and we can only get there through cutting-edge technology and exceptional people.

Job requirements

• Provide excellent customer service through various channels, including Whatsapp, phone, email, and social media.
• Ensure customer satisfaction by addressing customer inquiries, resolving complaints with dedication to RCA (Root Cause Analysis) for fast and effective resolutions.
• Educate customers on product features and benefits, collecting feedback from them.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage our customers.
• Support ongoing NPS (Net Promoter Score) measurement via survey management and data analysis.
• Analyse the trend of NPS to identify opportunities to improve customer experience.

Minimum Qualifications :

• 1-3 years of experience in a contact center setting, with minimum Diploma degree.
• Good knowledge of sales and customer service techniques.
• Structured problem-solving skills and ability to think on your feet.
• Customer-first mindset with excellent written and verbal communication skills.
• Ability to multi-task, organize and prioritize work independently.

Preferred Qualifications

• Mandarin speaking
• Experience working in a dynamic fast paced environment

We started with the aim to disrupt eyewear every step of the way and today, we stand as India’s Biggest Eyewear Brand and now, have a global footprint across South East Asia, Middle East and Japan.

We constantly raise the bar on our consumer experience and keep talent diversity and density at the center to help us achieve the ‘unexpected’.