Our client is a Education Industry. Due to their current expansion plan, they are looking for a Customer Service cum Admin Executive to join their team, in hopes of developing the current high performing team. They are located in the Central area.

Key Roles and Responsibilities:

• Respond to daily emails and phone inquiries
• Provide support, advice, and counseling to students
• Manage graduation processes, including payment verification and document handling
• Coordinate mid-term test deferments and liaise with students and UC
• Handle exam script viewing requests, including coordination with the Exams Office and students
• Explain transfer contracts to students
• Conduct welcome orientations, LinkedIn workshops, and graduation ceremonies
• Perform class visits as needed
• Oversee ad-hoc projects or audit events
• Manage miscellaneous administrative tasks, such as attendance tracking and course evaluations

Requirements:

• Diploma in any field.
• At least 1 year of customer service and 2 years of administrative experience.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24144162 | LAI CHAI LI

Job Responsibilities:

• Engage users to carry out feasibility studies for hospital rejuvenation projects.
• Lead the design development of projects.
• Procurement of consultancy and construction packages for the implementation of the projects.
• Review and approve project schedules, method statements, material submission and permit to work during construction stage.
• Oversee and manage consultants and contractors in the delivery of their services in accordance with their contract terms.
• Develop project governance policies and processes.
• Develop technical standards for cluster infra projects.
• Lead and execute Special Projects or tasks as assigned.

Job Requirements:

• Masters in Architectural with at least 2 years of relevant experience or Bachelor Degree in Architectural / Architectural Technology or Bachelor of Arts in Interior Design, Quantity Surveying or Estate with minimum 2-4 years’ relevant experience in healthcare infrastructure or project management/design consultancy in the built environment sector.
• Extensive experience in designing of hospitality facilities that involve extensive workflow and stringent environmental requirements is advantageous.
• Knowledge in Building Regulations, Environmental Health Safety and Workplace Safety Health requirements pertaining to infrastructure facilities development.
• An independent team player who is proactive, adaptable and works well under pressure.
• Proficient in AutoCAD drafting. Knowledge in 3D Sketchup software is advantageous.

We regret that only shortlisted candidates will be notified.
Interested applicants kindly click on “apply now” or send your updated resume to [email protected]

Jayden Kua Jing Yu
Registration Number: R24124814
EA License Number: 02C4944
People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com

• Oversee day-to-day financial matters, month-end and year-end accounts closing related to Payroll, which include:Maintaining complete and systematic records relating to employees' pay and must be thoroughly conversant with the relevant statutes and payroll regulations.
  Involved in payroll processing and its related duties
  Analyse reasons for variation in manpower expense for monthly adhoc reporting
  Regular review on compliance to statutory requirements.
  Supports and provides advice in structuring and developing the team to ensure smooth and efficient day-to-day Payroll operations.
  Liaise with internal and external auditors and/or tax agents on payroll related matters.
  
• Acts as contact point to institutional Finance and HR staff Partners closely to ensure organizational readiness and capability to deliver business results.

Requirements

• Minimum 5 years’ working experience in a finance function or financial shared service center, preferably in a supervisory role
• Hands on SAP HRIS system preferred
• Proficiency in Microsoft applications
• Strong leadership skills with ability to manage team members
• Good time management and organizational skills, as well as a customer-oriented mindset
• Possess excellent inter-personal and communication skills

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)
Recruit Express Pte Ltd
CEI No: R1333503
Company EA license : 99C4599

We are looking for an experienced Global Reefer BD Manager/Senior Manager for one of our shipping clients. In this role, the incumbent will be responsible for building the global refrigerated cargo accounts for the business while managing the commercial operations and growth for the organisation. The role also requires this individual to be heavily involved in networking with stakeholders that specialise in the cold chain container industry to ensure business goals are met.

Key Responsibilities:

• Lead and develop global initiatives involving reefer containers, ensuring alignment with the overall business strategy and identify growth opportunities
• Develop and implement a strategic vision for reefer operations across all trades.
• Identify market trends and customer demands to drive innovation and enhance service offerings.
• Collaborate with Regional Offices (ROs) and manage global reefer handling, including commercial activities.
• Coordinate closely with Trade teams to manage an efficient quotation process.
• Ensure effective operational workflows and maintain high standards of quality and safety.
• Oversee coordination between sales, customer service, operations, and logistics to ensure seamless reefer shipments.
• Manage the budget for reefer operations, focusing on profitability and revenue growth.
• Handle insurance-related matters for sensitive and high-value reefer cargo.
• Set clear performance objectives, conduct evaluations, and provide professional development opportunities.
• Maintain resilience in managing unexpected situations and guide the team through challenges in the shipping market.
• Drive the division’s success by achieving key performance indicators (KPIs) and implementing critical strategies.

Requirements:

• Bachelor's degree in Maritime, Business, Logistics, or a related field.
• Minimum of 10 years of experience in shipping, freight forwarding, or the logistics industry, with a focus on reefer cargo operations.
• Proven success in managing and growing a reefer cargo division, including P&L responsibility.
• Comprehensive knowledge of international shipping regulations and customs procedures related to reefer cargo.

To apply, please send your CV to [email protected].
We regret that only shortlisted candidates will be notified. Thank you for your understanding.

Responsibilities:

• Handle call enquires for the doctors/ nurses and healthcare professionals
• Provide information and excellent customer service with regards to the healthcare industry
• Help doctors to take down notes and emails and do liason
• Data entry of particulars and update of database system

Requirements:

• Min GCE 'A' Levels
• Office hours, 5 days job
• No experience needed! All training provided
• Required to start work immediately

For interested applicants, please write in to [email protected]

Leon Leong De Cong
R1551708

Recruiter's Ref Code: #HDC

Recruit Express (Healthcare & Lifesciences Division)
EA License: 99C4599

Our client is a Water Treatment Industry. Due to their current expansion plan, they are looking for a Purchasing Assistant to join their team, in hopes of developing the current high performing team. They are located in the West.

Key Responsibilities:

• Manage data input, analytics, and maintenance of the Procurement Department’s electronic folders.
• Conduct clerical and administrative tasks within the Procurement Department.
• Assist and support the team with quotation and tender activities.
• Utilize internal Purchase Requisitions to identify and process purchase requirements, ensuring accurate information for the Purchase Order process.
• Monitor and expedite Purchase Orders with vendors.
• Communicate order status updates to internal stakeholders.
• Ensure proper filing and archiving of Vendor Registration documentation.
• Confirm goods receipt for Purchase Orders upon delivery.
• Perform additional duties as required, aligned with the role.

Requirements:

• Possess at least “O" Level or Diploma/ITE certification in Office Skills or equivalent.
• Knowledge of Microsoft Office applications (Word, Excel)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI

Our client is a Science Industry. Due to their current expansion plan, they are looking for a Site Support Specialist (Inventory Management) to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities:

• Manage delivery of laboratory supplies (consumables, chemicals, reagents) from suppliers to customer stockrooms and points-of-use
• Perform goods receipt in ERP systems upon receiving supplies
• Monitor and adjust stock levels based on usage data, ensuring timely replenishment
• Conduct inventory checks to ensure products are within recommended levels and not expired
• Deliver supplies to customers' work areas reliably
• Provide site support for inventory management services as per customer requirements
• Maintain cleanliness and organization in stockroom and point-of-use areas

Requirements/Qualifications:

• ITE or Diploma in Science or related discipline
• Experience with ERP systems and logistics preferred
• Intermediate proficiency in Microsoft Office

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI

Our client is a Automotive Industry. Due to their current expansion plan, they are looking for a Temp Sales Assistant to join their team, in hopes of developing the current high performing team.

Job Descrpition:

• Assist customers with inquiries about products, providing excellent customer service and support throughout the shopping experience.
• Process sales transactions efficiently using point-of-sale systems, ensuring accuracy and a smooth checkout process.
• Maintain the store’s appearance, ensuring that merchandise is neatly displayed, shelves are stocked, and the environment is clean and welcoming.
• Support the sales team by replenishing stock, organizing promotional materials, and assisting with sales events.
• Handle basic customer service tasks, such as returns or exchanges, in accordance with store policies.
• Collaborate with team members to achieve sales goals and contribute to a positive work environment.
• Assist with other duties as assigned, such as inventory checks or restocking products.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI

☑ Good Career Growth and Personal Development

☑ Professional Coaching and Training

☑ Convenient location (Walking distance from Tanjong Pagar MRT)

The internship will offer:

• An exciting opportunity to get an insight to Singapore’s Employment Act
• Dedicated mentorship

Duties

• Assist Recruitment Consultant with fulfilling the staffing needs of clients and job seekers
• Coordinate and schedule meetings and interviews
• Provide support to the sales team
• Perform Administrative and Data Entry duties
• Provide administrative/secretarial support to the Director
• Assist the Director daily tasks and follow up closely
• Other Ad-hoc duties apply if needed

Requirements

• No experience required, training provided
• Min A Levels
• Strong passion for recruitment and people-oriented
• Possess a positive attitude to learn and grow with the company
• Team player and able to work well with all levels

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv to [email protected] / [email protected].

We regret that only the shortlisted candidates will be notified.

EA License No.: 19C9682

Job Description

• Enter inspection data and maintain filing.
• Write quality records and checklists.
• Store and maintain equipment.
• Conduct microbiological tests and analyses.
• Calibrate equipment.
• Train new lab staff.
• Consolidate product release documents.
• Generate certificates of analysis.
• Tag product status in the system.
• Manage QR scanning and inventory.
• Scrape QR and tested samples.
• Verify chemical mixing processes.
• Perform other assigned duties.

Requirement:

• No need experience , Training Provided
• Min N/ O Level

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

• This is for our own internal hiring, to join a growing organization!
• Handling full cycle of recruitment process, from screening and interviewing job seekers, matching to the suitable roles, arranging of interviews, administering letter of offer and some aspects of payroll management
• Liaising with corporate clients to understand their hiring needs
• Managing contracts and service agreements
• Training will be provided, no experience is fine
• Working location in Orchard, working in a team-based environment

Interested applicants please send your resume to Jane at janeng@recruitexpress.com.sg

Our client is a Oil & Gas Industry. Due to their current expansion plan, they are looking for a Electrical Technician to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities:

• Apply functional requirements and use engineering tools to design electronic circuits or control systems for product changes or new development under direct supervision.
• Utilize software tools or applications to analyze and test electronic circuits or systems, documenting performance against design criteria.
• Identify testing objectives at a component level following Health, Safety, and Environment (HSE) procedures, and evaluate test results.
• Assist in preparing component specifications and follow established work processes to document designs.
• Collaborate in preparing materials for design reviews.
• Work with mentors to understand the process of submitting invention disclosures and recognize ideas with potential intellectual property (IP) value.
• Communicate effectively as a team member to contribute innovative solutions.
• Demonstrate initiative by exceeding expectations and paying close attention to detail, ensuring work is completed accurately and to the highest standards.

Job Requirements:

• Skills acquired through completion of an undergraduate degree in Electrical Engineering or a related discipline.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI

Our client is a well-established MNC, market leader in the Pharmaceuticals industry. They are looking for an E&I Technician to assist their team for the next phase of their business. They are located in the West – easily accessible.

Responsibilities:

• Responsible for E&I technical advice and service such as installation and repair services.

• Manage standard technical problems on the production lines in operation.

• Responsbible for troubleshooting electrical devices issues.

Requirements:

• Minimum ITE in Electrical Engineering or other relevant field of studies
• Minimum 1 -2 years of working experience in the relevant industries (eg. Pharmaceutical, Chemical, F&B Manufacturing etc)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

Job Function

Provide first level technical services to customers worldwide, including but not limited to hotline, email, WhatsApp and other communication methods. Through technical expertise and good communication, change customer problems from existent to non-existent, with the ultimate goal of increasing customer satisfaction with products and services.

Job Description

1. Receive global customer inquiries and complaints, as the direct window of communication with customers need to complete the response to each inquiry and complaints follow-up until the user's problem is completely resolved.
2. Provide customers with the required product or service information, including price, specifications, use, etc.. Help customers solve problems encountered when using the product or service. If the problem cannot be solved directly, it will need to be referred to the appropriate technical support or other department.
3. Record accurately and completely in the system the content of each interaction with the customer, including the problems raised by the customer, the solutions provided, and the follow-up handling.
4. Adheres to the service procedures and standards set by the company to ensure that service is provided to the satisfaction of the customer. Continuously attend training to improve personal skills and keep abreast of new product or service information to ensure accurate information and quality service is provided.
5. Good communication skills, can be based on customer inquiries as well as complaints for in-depth communication as well as problem reduction. Facing customer complaints to maintain emotional stability and, as always, full communication, reduce customer negative emotions and into a solution.
6. Responsible for building and leading a high-performing customer service team. This includes recruiting and training new team members, providing ongoing support and development, managing team schedules, and motivating your team to deliver exceptional customer experiences.
7. Others ad hoc task given.

Job Requirements

• Language skills: strong listening, speaking, reading and writing skills in English, fluent in spoken English.
• Proficiency in Mandarin is desirable, as the candidate will need to effectively communicate and collaborate with our Chinese technical team on various cross-department projects.
• Good communication skills, know how to listen to customer problems and communicate with empathy.
• At least 3 years of experience in the customer service field.

Job Description:

• Responding to customer inquiries via phone, email, and in-person interactions.
• Resolving complaints and ensuring customer satisfaction.
• Coordinate with other departments to handle customer issues efficiently.
• Assist in basic administrative task.
• Delivering presentations to showcase products or services to customers.
• Perform other duties as assigned.

Job Requirements:

• Good communication and presentation skills
• Have valid Class 3 License
• Customer service oriented and outspoken character
• Ability to multitask and prioritize tasks effectively

AngelineMah

Reg No: R2096146

One Vogue Pte Ltd

EA License: 19C9629

Job Description

• To assist the Sales department to generate quotation
• Perform sales admin duties
• Handle any sale enquiries
• Any other task required by the company

Job Requirements

• Diploma in Electrical Technology or Building Services Technology (Mechanical /Electrical)
• Basic Computer Knowledge
• Training will be provided
• Applicant with experience in construction industry -Fire protection will be advantage

Customer Service Specialist – Join Our Growing Team!

Fit Island is seeking a Customer Service Specialist to join our growing team! This is a fantastic entry-level opportunity for recent graduates who are passionate about customer service and possess excellent communication skills. Responsibilities include handling customer inquiries via phone, email, and chat, resolving issues, and providing exceptional service. Fluency in English and Mandarin Chinese is a must.

Key Responsibilities:

• Respond to customer inquiries promptly.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Provide excellent customer service and build strong customer relationships.
• Maintain accurate records of customer interactions.
• Contribute to a positive and productive team environment.

Requirements:

• Excellent communication and interpersonal skills (English and Mandarin).
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• New graduates are encouraged to apply.

• Required skills:
  • Inbound and outbound experience
  • Email support experience
• Provide first call resolution to users.
• Liaise with other support teams, or product teams as required to resolve requests/issues.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
• Perform outbound calls to users who leave callback
• Handle emails as assigned by team leader
• Handle responses via the Chatbot.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

Key Responsibilities:

• Assist customers in placing and modifying grocery orders through phone, email, or chat.
• Respond quickly to inquiries about product availability, pricing, and promotions.
• Provide accurate updates on order status, delivery times, and returns.
• Address customer complaints and resolve issues promptly and professionally.
• Collaborate with logistics and inventory teams to ensure correct order fulfillment.
• Maintain a positive and friendly demeanor while communicating with customers.
• Document customer interactions and feedback to enhance service quality.
• Stay informed about product offerings, promotions, and store policies.
• Generate invoices for incoming orders.

Qualifications:

• Diploma or equivalent; additional education is an asset.
• Prior experience in customer service, preferably within retail or grocery.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced setting.
• Proficient in using computer systems and order management software.
• Strong problem-solving skills with a customer-oriented approach.
• Availability to work flexible hours, including weekends and holidays.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd | EA License No. 20C0270

TEY WEI JIAN | EA Registration No. R24120855

Overall job objectives

• Responsible in supporting and assist the laboratory in the various areas of customer service and coordination with all related parties to meet customers expectation and needs

Core responsibilities

• Handle customer enquiries received via telephone and email, deliver customer satisfaction through excellent service quality.
• Communicate with laboratory staff on sample handling and test requirements. Assist in input customer and testing information into Test Report.
• Received test samples from customers and mark in samples on time to meet customer expected testing turn time.
• Deal with all instructions, queries and service requests promptly, accurately and within company specified time frames.
• Perform any other responsibilities as assigned by Superior

You will be a good match if you are:

• Results and service-oriented individual who possess initiative and excellent communication and listening skills
• Proactive team player with ability to work independently in challenging projects and timelines
• Enthusiastic and resourceful with a "can-do" attitude
• Immediate availability will be added advantageous

Title: Customer Success Engineer

Location: Singapore/ West

Perm

Responsibilities:

• Manage customer relationships and site deployments, ensuring smooth operation and troubleshooting of technical issues.
• Collaborate with customers to understand technical needs, provide support, and recommend solutions.
• Lead the implementation of video analytics solutions, conduct training, and ensure customer satisfaction.
• Administer the platform, manage user accounts, and troubleshoot as needed.
• Work with internal teams to enhance the customer experience and provide feedback for product improvement.
• Mentor interns and contribute to process documentation.
• Stay updated on industry trends to improve customer success strategies.
• Conduct visits to client's site

Requirements:

• Experience in customer success or technical account management.
• Strong background in software development or technical support.
• Excellent communication, problem-solving, and project management skills.
• Service-oriented with a customer-first mindset.
• Freshers with good communication and problem-solving skills are also encouraged to apply.
• Candidates with their own transportation are preferred.
• Must possess a driving license.

(EA:20C0196)

R22108971

· Welcome and greet all visitors including tenants and their guests.

· Oversee the concierge counter and handles all tenants/residents/guests' inquiries.

· Handle complaints and suggestions with professionalism.

· Assist in administrative support to managementS office whenever necessary.

· Ensure visitors are signed in and out or visitor management books.

· Assist and handle all types of deliveries such as parcels, food, documents, etc.

· Notify hosts that their guests have arrived.

· Direct visitors to their meeting venue.

· Refuse entry to persons who have not been pre-registered or where the host is not contactable.

· Answer and respond to incoming calls and emails.

· Keep the reception area clean and tidy.

· Handle other general ad-hoc duties as assigned.

Description

• Act as front-liner providing excellent customer service to both internal and external parties at all times
• Perform contract renewal, customer retention and contract termination
• Achieve Contract Renewal targets set by the company
• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
• Efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
• Provide quality service and support in a variety of areas including but not limited to: billing, placing print orders and system troubleshooting
• Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. (mainly to gather feedback, attend to customer queries and schedule appointments)
• Responsible for compiling and generating reports as they relate to customer service surveys
• Generate and maintain report and Certificates
• Assist in resolving daily operation issues and adhoc

Requirements

• At least a Diploma and above
• Candidates without Diploma but with relevant experience will be considered
• Preferably with minimum 2 years of relevant experience
• Candidates with Face to Face Sales/Retention or Customer Service experience will have an added advantage
• Willing to travel to customer site during working hours
• Familiar with Microsoft Office Applications (Excel, Word, Powerpoint)

Benefits

• 5 days' work week (8.30am to 5.45pm)
• Work Location: 16 Jalan Mesin (Nearest MRT: Tai Seng. Bus: 8, 62, 90, 151)
• 16 days Annual Leave
• AWS
• Medical and Dental Benefits
• Medical Insurance Coverage

Key Responsibilities:

• Maintain the full set of accounts for the company, including general ledger, accounts payable, and accounts receivable, as the sole accounting professional in the company.
• Responsible for all aspects of the accounting and financial functions of the company.
• Process payroll, employee expense claims, statutory contributions (CPF, IRAS submissions, etc.) and government reimbursements (childcare leave, paternity leave, NSmen makeup pay, etc.)
• Ensure timely submission of GST returns and other regulatory filings, taking full responsibility for compliance.
• Monitor and manage foreign currency exposure.
• Prepare and manage monthly financial statements, management reports, and cash flow forecasts independently.
• Prepare IR8A forms for employees to ensure accurate tax reporting and compliance.
• Conduct bank reconciliations and monitor cash flow to ensure financial stability.
• Liaise with external auditors, tax agents, and other stakeholders during audits and year-end closing.
• Analyse the financial performance of the company and provide recommendations for improvement.
• Review financial procedures, internal controls, and business processes/systems to ensure effective controls are in place.
• Assist with budgeting, forecasting, and variance analysis to support overall financial planning and decision-making.
• Handle any ad hoc accounting and finance tasks as required by management.

Requirements:

• Degree or Diploma in Accounting or Finance
• Minimum 10 years of relevant experience in accounting
• Proficiency in use of SAP Business One and SAGE EasyPay preferred
• Knowledge of Singapore financial regulations, GST filing, CPF submissions, etc.
• Strong commitment to producing accurate and error-free work
• Ability to work independently
• Able to commit half day(AM/PM)-5 days/week

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified

Lead APAC strategy to drive recruitment & retention

• Co-build with the market a strong CRM omnichannel strategy to drive repurchase and loyalty, and develop a year round CRM action plan aligning with our APAC priorities
• Work with markets to animate campaigns, support CRM activities and/or mechanics to target relevant customers groups (Club Clarins, VIPs, prospects, Make up vs Skincare…).
• Oversee and develop the Loyalty strategy (Club Clarins Program) together with Global and countries, support countries in the evolution and animation of their Club Clarins Program (Tiers, brand identity, Member’s day) & Loyalty Engine
• Drive cross-product segments/categories link-selling and penetration through best practice sharing focusing on key product campaigns and customer segments
• Propose operations & mechanisms to increase contractibility (mobile and email opt-in in markets) and improve main KPIs : decrease churn rate & Increase New Customer Repeat rate
• Develop and implement the CRM loyalty program, membership campaigns and marketing automation rules to achieve customer retention and loyalty KPIs
• Oversee the setup and implementation of triggers campaigns, including recommending the target audiences for campaigns based on briefs submitted by markets

Drive Analysis & insights related to the customer

• Utilize CRM & CX data to generate insights, track KPIs and drive actionable recommendations and strategy to improve customer interaction and retention.
• Support marketing teams to understand Customer behaviour (retention, cross sell, link sell…) for specific product launches or campaigns.
• Support other transversal teams (Retail, E-commerce) for deep dive into customer profiling (Mega campaign, new store…)
• Continuously track key performance metrics of customer database and measure the impact of CRM initiatives, to evaluate effectiveness as well as for reporting to key stakeholders.
• Analyze customer purchase patterns, migration of customers, and recruitment of new customers per channel and retention of existing customers to support APAC main CRM KPIs
• Advise and challenge markets to develop strong customer knowledge within CRM teams
• Generate insightful reports, post-campaign analysis to optimize the strategy and its implementation
• Performs Consumer Journey Mapping and analyzes business touch-points in order to increase the business’s commercial opportunities

Drive Clientelling strategy, approaches and manage customer development and acquisition initiatives in close collaboration with Retail & training teams

• Creation and execution of regional Clientelling strategy, plan and tools based on global strategy and local needs
• Champion in-market understanding, adaptation, and roll-out of new/existing tools, data, training, and programs across retail stores and remote selling
• Deliver the development and management of strategies for attracting new clients.
• Drive client development, lifecycle planning and new Clientelling tactics to grow business from existing clients
• Strong collaboration with Marketing, Retail & Training team to create synergies and workflows focused on customer centricity
• Provide data-driven insights into customer behavior to inform business strategies, including analysis by profile, segment, and product line
• Setting up of CRM benchmarks and then regular monitoring of loyalty and customer metrics.
• Support other teams (CX, EC, marketing) in leveraging the Clientelling tool
• Propose evolutions & recommendations to constantly improve the outreach and the features of the tool

Drive Customer Experience strategy

• Define in line with Global the APAC customer care guidelines & strategy
• Support the implementation of AI chatbot, Line, Kakao, and other global tools across APAC Customer Experience teams
• Analyse and share internally (local & global) Customer Care KPIs, NPS and SLAs
• Recommend APAC customer voice strategy & evolutions by listening to voice call records, customer verbatim/reviews from NPS/CSAT
• Analyse and recommend actions/evolution to enhance the consumer experience on Clarins.com based on customer care insights

Oversee APAC market’s CRM platforms & tools

• Support APAC project team and Global teams to implement CRM projects (Clientelling, customer care) that align with local market needs
• Be a key partner for the successful installation / roll-out of the new & best in class tools in APAC
• Ensure the relevancy and effectiveness of local CRM tools in managing customer data, segmentation and targeted campaigns taking into consideration local specificities
• Ensure compliance and security with data protection and safeguard customer data and will also stay with industry trends, emerging technologies and local channels and specificities
• Master all key CRM tools from a business user point of view (Loyalty, Clientelling, Campaign management…)

Lead and animate APAC’s local CRM & CX teams

• Be the regional center of excellence for CRM, data analytics and CX and the champion of consumer intimacy in the region
• Work closely with transversal teams (CRM, Marketing, Retail, EC) and stores to always ensure a deep understanding of the consumer
• Collaborate with Global teams (HQ in France) to represent APAC needs and local specificities and ensure global tools and strategies are always up to date
• Train and animate APAC markets, guide them on CRM practices and tools and techniques to maximize efficiency and productivity

Other responsibilities may be added to the above, which are consistent with the title Senior Manager - CRM, CX & Consumer Data, Asia Pacific

YOU HAVE:

• Preferably Business Degree, focus on CRM/Customer Experience/Business management/Marketing
• 10 years of experience in B-to-C CRM, analytics & Digital (both on and offline), preferably retail industry
• Strong presentation skills with excellent written and verbal communication skills
• Customer-focused, results-oriented and passionate about customer engagement
• Strong interest in understanding consumer insights and behaviour, with an eye for detail and a broad sense of perspective
• Expertise in CRM lifecycle planning, and experience in Loyalty program management
• Good proficiency in Marketing Automation (Adobe Campaign preferred)
• Knowledge of data visualisation tools (Qlik Sense or Tableau)
• Good with numbers, have strong analytical skills and problem-solving capabilities
• Digitally-minded with an awareness of online trends and innovations
• Ability to communicate clearly and create good relations with others
• Strong collaboration and influence skills, being open minded and adaptable, eager to embrace new challenges

WE HAVE:

• Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison d'être
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits
• A flexible work environment, with up to 2 days of remote working per week

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.