Roles & Responsibilities
General Managers/Director play a key supervisory role in the food factory and service industry, providing leadership and decision-making for factory and outlets. Job duties include: • Leadership to guide and inspire the staff • Understanding of how the factory food operation and service industry works • Strong organizational skills to keep things running smoothly • Problem-solving skills for unexpected circumstances, such as staffing shortages or unhappy customers • Financial knowledge to manage the budget effectively and keep the factory and outlets profitable • Analytical skills to interpret reports and make data-driven decisions • Customer service and interpersonal skills to create positive relationships
Strategic Leadership & Planning
• Develop and Implement Strategy: Define the overall strategic direction for the department or business unit, aligning it with the company’s objectives and long-term vision.
• Goal Setting: Set short-term and long-term goals and performance targets for the team, ensuring alignment with broader business goals.
• Innovation & Market Insight: Monitor market trends, industry best practices, and competitor activity, identifying opportunities for innovation or growth.
Decision-Making & Problem Solving
• High-Level Decision Making: Make strategic decisions regarding staffing, resource allocation, budgeting, and other critical areas of the business.
• Crisis Management: Respond to and resolve operational issues, crises, or customer complaints effectively and promptly.
• Change Management: Lead the organization through change initiatives such as restructuring, new technology implementation, or process redesign.
Continuous Improvement & Innovation
• Process Optimization: Identify inefficiencies and recommend or implement improvements to enhance productivity, reduce costs, and increase quality.
• Technology Integration: Explore the use of technology and automation to improve business processes and service delivery.
• Performance Metrics: Establish KPIs (Key Performance Indicators) to evaluate business success and implement corrective actions where necessary.
Key Performance Indicators (KPIs) for a GM/Director:
• Revenue Growth: Achievement of revenue targets and growth over time.
• Profit Margins: Maintaining or improving profitability.
• Operational Efficiency: Successful cost reduction, time savings, or productivity improvement initiatives.
• Customer Satisfaction: High ratings or scores in customer feedback and satisfaction surveys.
• Employee Engagement: High employee retention and satisfaction rates.
Education & Experience:
• Education: Diploma or A bachelor’s degree in business, management, or a related field is typically required.
• Experience: Significant experience in management or leadership roles, often 10-15 years or more, depending on the scope and scale of the organization.
