1. Responsible for arranging all of the incoming shipments, including prepare purchase request, estimated landed cost, purchase order.

2. Track the incoming shipment status and timely update to sales team/customer, prepare VAT/import documents for clearance purpose.

3. Responsible for communicating and connecting with the factory, and coordinating the shipment of goods; manage of custom clearance agency and ensure goods will be clear out in time without additional charge, dealing with warehouse team for import shipment unloading and goods receiving.

4. Sample request from supplier, prepare related data and submit into system, track the sample status.

5. Conduct statistics on the foreign trade receipt ledger and follow up on the payment status of orders.

6. Warehouse management, manage daily warehouse movement, ensure warehouse goods are in good condition, physical stock is always same with ERP system.

7. Processing purchase order from customer including record in ERP system, arrange delivery, checking the payment status and follow up regularly with seller/customer.

8. Coordinate with warehouse team for outbound activities, ensure warehouse team picking and packing as our delivery request.

9. Manage the delivery service, ensure customer ordered goods deliver to customer with good condition, meet requested delivery time and other requirements.

10. Assist seller on monitor inventory movement and order status, remind seller for slow moving stock and help to follow up with customer for repeat order status.

11. Complete other transactional tasks assigned by superiors

Requirements:

1. Bachelor's degree or above,

2. Graduates majoring in logistics management, international trade and Business English are preferred.

3. Priority given to those with experience in tracking large customers, foreign trade, and freight forwarding.

4. Proficient in English, familiar with daily communication foreign languages, able to communicate fluently with foreign clients.

5. Proficient in using office software such as WORD, EXCEL, PPT, etc;

6. Have a spirit of teamwork and mutual assistance, and be able to closely cooperate and collaborate with relevant departments.

7. Clear, meticulous, and organized thinking.

8. Hard working, strong sense of responsibility, positive and upright attitude.

Responsibilities

• Coordinate with customers on shipment and delivery enquires
• Providing prompt and professional attention to all their requests or problems
• Process all job orders into the system promptly and accurately
• Generate job instructions to relevant operations team accordingly to customer’s request correctly and on timely
• Liaise with different internal department & external contractor when required
• Pre-plan operations such as container trucking for Import and Export shipment depending on the complicatedness of the commodity and arrange special equipment such as cranes
• Timely monitoring and update of vessel details via Port net
• Build and maintain good rapport with customers to fulfil their requirement
• Respond to emails, phone calls, and other forms of correspondence.
• Prepare job sheets for account’s department to generate customers’ invoices

Job Requirements

• Have passion in customer service, friendly and possess good attitude with previous service experience in logistics will be an advantage
• Diploma holder or its equivalent with 2 years of work experience
• Good phone etiquette, problem solving, good communication and organization skills
• Able to work independently and resolve issues arising from late deliveries, customer complaints, etc..
• Customer service oriented, team player with initiative and willing to take on responsibilities
• Ability to respond to ad-hoc and urgent demand on timely and professionally

Responsibilities

• Coordinate with customers on shipment and delivery enquires
• Providing prompt and professional attention to all their requests or problems
• Process all job orders into the system promptly and accurately
• Generate job instructions to relevant operations team accordingly to customer’s request correctly and on timely
• Liaise with different internal department & external contractor when required
• Pre-plan operations such as container trucking for Import and Export shipment depending on the complicatedness of the commodity and arrange special equipment such as cranes
• Timely monitoring and update of vessel details via Port net
• Build and maintain good rapport with customers to fulfil their requirement
• Respond to emails, phone calls, and other forms of correspondence.
• Prepare job sheets for account’s department to generate customers’ invoices

Job Requirements

• Have passion in customer service, friendly and possess good attitude with previous service experience in logistics will be an advantage
• Diploma holder or its equivalent with 2 years of work experience
• Good phone etiquette, problem solving, good communication and organization skills
• Able to work independently and resolve issues arising from late deliveries, customer complaints, etc..
• Customer service oriented, team player with initiative and willing to take on responsibilities
• Ability to respond to ad-hoc and urgent demand on timely and professionally

Job description

• Marine Service & Application Engineer
• Responsible to service and deploy the innovative telemetry Solutions in marine applications.

Responsibilities:

• Create clear and attainable project plan, objectives and build project requirements
• Good in managing project constraints such as projects scope, time, budget and quality
• Active in communication such as status reporting, risk management, escalation of issues that cannot be resolved in the team
• Able to troubleshoot, investigate and provide service and evaluation on those technical issues arise
• Ensure the projects are delivered within budget, on schedule and within scope to meet all requirements for the stakeholders
• Select the right electrical and mechanical components used in a project
• Propose electrical circuit and mechanical units required for a project
• Propose solutions based on GA, P&ID and vessel details that provided by customer.
• Provide remote service support to customer.
• Produce well written and analytical technical report for presentation
• Constant sourcing of qualified contractors and service agent in the region

Requirements:

• Diploma/ Degree in Electrical, Mechanical, Automation, Marine or equivalent.
• Minimum 3 years’ experience in testing and commissioning products in the marine, offshore and oil & gas industry.
• Knowledge in fuel line piping and flow computing.
• Knowledge in PLC, HMI, marine communications, IT networking and common industrial protocol will be an advantage
• Experience in managing local and overseas project
• Frequent travel to monitor projects overseas in remote area and in the marine environments.
• Aptitude to acquire new skills, technical and product knowledge.
• Strong analytical, project management and strategic thinking skills
• Good interpersonal and communication skills
• Familiar with all types of Flowmeter is an advantage

Requirements:

1)Minimum ITE Certificate with Merit in Engineering or Diploma/ Degree in Mechanical Engineering.

2)Minimum 3 years of relevant chiller experience.

3)Preferably Singaporean or SPR.

4)Able to guide and troubleshoot HVAC faults especially modular screw chillers, centrifugal chillers and absorption chillers.

5)Good communication skills both verbal and written as well as preparing service reports.

6)Has a good safety mindset and displays good WSH behaviour.

7)Short term working at overseas maybe required.

Job Responsibilities:

1)Schedule maintenance activities for chillers systems, keeping track of maintenance works with follow up actions for chillers.

2)Ensure all maintenance works are carried out according to prescribed checklist and schedule.

3)Responsible for testing & commissioning/ fine tuning of new chiller with minimal guidance, such as coordinate project execution at site, witness FAT and conduct SAT to ensure the chiller operating conditions according to target performance.

4)Ability to interpret as-built documents, schematic drawings, technical documents as well as analyze operating data from chillers and know how to identify and repair any issues that arise.

5)Responsible for on-site management of the chiller overhaul/ repair works and supervise subcontractor work; effectively control the service quality and progress.

6)Preparation of service report for each service assignment.

7)Assuage dissatisfied customers on service issues such as provide propmt and effective resolution to technical problems on chiller and recommend preventive measures.

8)Preparation of risk assessments prior and ensure safety procedures and conduct during service and repairs.

9)To ensure all works carried out safely and /or in accordance with safety procedures.

10)Any other tasks, when required by Department Manager.

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting CX/ Customer Workflow Solution Sales. You will guide revenue for one of our  products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Job Description:

• Assist electrical engineer for testing and commissioning on High and Low Tension equipment
• Operation of various electrical equipment and systems.
• Servicing and maintenance on High and Low Tension equipment.
• Senses of agility, observation and alertness.
• Have positive attitude towards electrical learning.
• Willingness to learn from experiences and apply those learnings to new situations.

Requirements:

• Diploma/Degree in Electrical Engineering or related
• Fresh graduates are welcome

- Manage customer accounts relating to warehousing and logistics requests.

- Responding to customers' emails and requests for inventory and delivery requests.

- Maintaining accuracy of customers' inventory via WMS.

- Processing customers' order requests and co-ordinating with warehouse team for pick and pack process.

-Well versed in Excel and other basic PC skills.

Core Responsibilities

• Verify purchase order value and quotation with customers and create job entries in the system
• Liaise with customers on collection, report dispatch, and/or audit requirement
• Track work in progress and turnaround time of jobs, liaise with internal team and update customers upon request
• Generate sales orders/ tax invoices for signature and payment before report dispatch
• Monitor contract expiry dates and blanket purchase orders

Requirement

• GCE "O" Level or Diploma in any discipline
• Minimum 1 year of relevant working experience
• Good communication and interpersonal skills
• Ability to solve practical customer problems and interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
• Proficiency in Microsoft Applications (Word, Excel)
• Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities

Job description

1. Answer to phone enquiries / web enquiries

2. To take down client’s removal details

3. To set up survey appointments for sales department

4. To take client’s requirements from the survey report & any other information source into account and formalize them in a quote for removal

5. To ensure with the clients and the Operational Manager that the administrative file (export documentation) is duly filled and complete

6. To promptly follow up on requests from direct client / branch / agents

7. To prepare physical file, put in all necessary documents then pass to traffic department

8. To tally details on system and physical document

9. To update our internal excel sheets accordingly

10. Ad-hoc task

Communication skill

1. To be attentive and available to client

2. To be punctual for returning calls to client

3. To answer client calls (promptly and efficiently=skills)

4. To answer courteously and clearly inform the client at each request

5. To send all information to clients on time

Handle Customer service function

* Order taking and entry to the AutoCount

* Customer Enquires

* General Admin duties

* Adhoc assignment

* Computer skill

* Team player

* Min qualification : ITE, N level or O level

* 6 days works

* 10:30pm to 7:30am

* Night Shift

* Location : Fishery Port Road

Job Info:

• Salary: Basic up to $4700 + AWS + VB + Transport Allowance
• Working Hours: Monday - Friday (9am - 5:30pm)
• Location: Expo MRT

Job Scope:

• Prepare quotations for services and spare parts in response to customer inquiries
• Execute service tasks, including in-house repairs and on-site commissioning, for a range of gas and water quality analyzers, CEMS, and AQMS
• Diagnose analyzer issues and advise customers on optimal solutions, adhering to company's standard procedures and safety protocols
• Cultivate and maintain strong customer relationships while delivering high-quality service support
• Collaborate with customers to address service concerns and resolve technical issues effectively
• Assist project teams in conducting Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) for projects
• Identify opportunities to secure new preventive maintenance contracts
• Conduct product training sessions for end-users and distributors

Requirements:

• Degree in Engineering (Mechanical, Environmental, Science, Electronics/Electrical Engineering or equivalent qualification)
• Preferably 3 - 5 years of working experience or more in the analytical instruments or related field
• Knowledge of gas analyzers, CEMS, AQMS, and water quality analyzers would be advantageous
• Must have field service engineer experience. Technical competence in air/gas & water quality analytical instruments. Exposure to process & environmental monitoring equipment
• Customer-oriented with a positive attitude

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

Role/Job purpose

The CS Training Lead provides strategic leadership and oversight to the regional CS Training team, ensuring the delivery of effective learning and development initiatives that support business objectives and foster employee growth. This role manages the performance of the CS Training team, guiding and directing them to meet organisational goals.

The CS Training Lead coordinates team activities, manages workloads, and aligns efforts with Servicing Operations teams’ priorities. This role also fosters a positive and motivating work environment, encouraging collaboration and professional development among team members, and works closely with stakeholders to identify and capitalise on growth & scalability opportunities.

The Customer Support Training Lead will lead the APAC Customer Support Training Team, based in Singapore.

Responsibilities

As a Customer Support Training Lead at Wise, you'll be at the forefront of revolutionising our training operations. You'll lead a team of training specialists, guiding them to fulfil operational and training project tasks by applying the core skills across four leadership pillars - LEAD, DELIVER, DEVELOP and NURTURE.

LEAD:

• Define the direction and empower your team towards shared goals in a fast-paced environment.

• Act as a bridge between training specialists and senior leadership, ensuring clear communication and alignment with Wise's mission.

• Create a positive work environment through mentorship, coaching, and recognition.

DELIVER:

• Make data-driven decisions to maximise impact for our customers.

• Ensure the team meets KPIs and adheres to project timelines.

• Foster clear communication between leadership, the team, and stakeholders.

DEVELOP:

• Facilitate ongoing development through knowledge sharing and feedback.

• Set growth targets and encourage personal development plans for team members.

• Maintain comprehensive understanding of training programs and processes.

NURTURE:

• Cultivate an inclusive work environment based on Wise values.

• Demonstrate emotional intelligence in navigating team dynamics and conflicts.

• Promote work-life balance to prevent burnout while ensuring productivity.

• Ensure smooth training operations and effective team management.

• Connect team expectations with overall mission/goals through transparent communication.

• Build relationships across functions and represent the training team to senior partners.

• Support team members with coaching, mentoring, and assistance as needed.

Job Description:

• Troubleshoot, installation, and commissioning industrial generators, marine engines, electrical systems, and equipment to ascertain the cause of malfunction or breakdown
• Offer alternative solutions to problems and provide relevant costing should replacement of parts be required
• Assist in conducting testing of the company’s products
• Ensure adequate after-sales service by performing regular servicing and maintenance on marine engines and/or generators assigned
• Provide technical assistance and advice to both sales personnel and customers
• Assist the service engineers to co-ordinate, scheduling, and planning service activities
• Ensure that all service records are updated by preparing and submitting service reports promptly upon completion of every servicing assignment
• Provide proper technical reports for work done including fault findings, causes, prevention, and rectification
• Keep the work areas always clean and carry general maintenance of facilities within the work premises as and when required
• Comply with all ISO documentation requirements and ensure procedures are adhered to
• To perform other duties as and when assigned

Job Requirements

• Min Nitec Electrical/Mechanical Engineering
• Min 3 years of relevant experience in a similar industry
• Able to communicate in English is a must
• Good computer skills in MS Office

Reporting to the Team Manager, the Customer Service Executive is responsible to formulate resolution and respond in a timely and accurate manner and providing excellent customer service to callers.

Job Requirements:

• Required to work 5 days work week including weekends and public holidays. Rotating shift.
• Required to work in shift and shift allowance will be provided accordingly.
• Adequate telephone skills and proper etiquette.
• Able to work in a fast-paced environment due to high volume of inquiries.
• Have experience in working contact center industry will be an added advantage.
• No working experience is welcome to apply as on-the-job training will be provided.

Working Location:

• Woodlands North Coast (Next to Republic Poly)

Job Purpose

• Responsible for management of day-to-day operations of clinics to maintain optimal operating function

Job Requirement

• Registration of patients, scheduling appointments, dispensing medications and consumables and payment collection
• General administrative duties in the clinic assigned by the clinic supervisor/manager
• Updating of medical billings/invoices
• Responsible for monthly stock taking of drugs and consumables
• Assisting Doctor in providing treatment and medical examination
• Willing to work shifts (morning / afternoon / night shift)
• Require to travel around other clinics

Skills and Knowledge

• Possesses the art of service excellence.

Job Description

1. Perform hands-on Marine/ Electrical / Mechanical / Chemical / ervice & Maintenance and Repairs of Equipment / Instruments on outdoor field, canal, undergound, confine space, underwater, marine coastal

2. Involves working onboard vessel /work boat, canal, underground, river and field sites

3. Involve in integration of instrument / computer devices, programming, setup, configuration, testing and commissioning of remote access and control application.

4. Involve in instrument calibration, knowledge in chemical reagent

5. Planning maintenance schedule and product service report / analysis report / Maintenance Report

6. Involve in Ad-Hoc assignments as and when required

7. Willingness for Standby duties or work after office hour or during weekend and Public Holiday

Requirement:

1. Possess positive attitude to learn, has initiative and independent

2. Relevant educational qualifications in Marine/ Electrical / Mechanical / Structure Engineering (Degree/Diploma/ITE/NITEC)

3. Willing to do field work (outdoor sites, onboard vessel /workboat, underground, canal, water coastal, etc.)

4. Team player

5. No prior experience may also be considered.

6. Confident in Marine Environment

7. Self-driven and motivated individual with critical thinking skill

Interested applicants, please email detail resume to [email protected]

Regret to inform only shortlisted candidates will be notified

Job Description

1. Perform hands-on Marine/ Electrical / Mechanical / Chemical / Structure installation, Service & Maintenance and Repairs of Equipment / Instruments on outdoor field, canal, undergound, confine space, underwater, marine coastal

2. Involves working onboard vessel /work boat, canal, underground, river and field sites

3. Involve in integration of instrument / computer devices, programming, setup, configuration, testing and commissioning of remote access and control application.

4. Involve in instrument calibration, knowledge in chemical reagent

5. Planning maintenance schedule and product service report / analysis report / Maintenance Report

6. Involve in Ad-Hoc assignments as and when required

7. Willingness for Standby duties or work after office hour or during weekend and Public Holiday

Requirement:

1. Possess positive attitude to learn, has initiative and independent

2. Relevant educational qualifications in Marine/ Electrical / Mechanical / Structure Engineering (Degree/Diploma/ITE/NITEC)

3. Willing to do field work (outdoor sites, onboard vessel /workboat, underground, canal, water coastal, etc.)

4. Team player

5. No prior experience may also be considered.

6. Confident in Marine Environment

7. Self-driven and motivated individual with critical thinking skill

Interested applicants, please email detail resume to [email protected]

Regret to inform only shortlisted candidates will be notified

Position: Marine NavCom Service Engineer/Radio Surveyor

As GMDSS Radio Surveyor, you will be performing accurate radio survey onboard the vessel as per IMO Regulation for all GMDSS radio equipment.

• After carrying out the radio survey with no error, you are responsible to issue the certificate and checklist to Class Surveyor and Master.
• Provide advice on GMDSS equipment for safety navigation and conform to IMO, SOLAS and non-SOLAS rules when applicable.
• Prepare survey report or spectral analysis or site scan when applicable.
• Timely renewal of Class accreditations, and get new Class approval when required.

As a Marine Navigation and Communication Service Engineer, you will be responsible for providing technical support and services related to marine navigation and communication systems.

• Install, configure, and troubleshoot marine navigation and communication equipment.
• Perform regular maintenance and repair works on navigation and communication systems.
• Conduct inspections and testing of equipment to ensure safety and quality compliance.
• Provide technical support and guidance to customers regarding system operation and functionality.
• Prepare and submit detailed service reports and documentation.
• Stay up-to-date with industry trends and changes in navigation and communication technology.
• Communicate with customers, vendors and all other stakeholders to complete the jobs.
• Understand and follow safety and quality procedures without fail.
• Serve as IT in-charge for the office premises.

Job Requirements:

• Completed an Electronics & Electrical engineering degree
• Possess a valid GOC or General Operators Certificate
• Minimum 2 years of experience as Radio Surveyor onboard the vessel
• Minimum 5 years of service experience troubleshooting ship navigation/communication equipment.
• Knowledgeable on all IMO regulations regarding Radio Survey requirements.
• Strong knowledge of various marine navigation systems, such as GPS, radar, AIS, and ECDIS
• Must be physically fit with excellent problem-solving and analytical skills.
• Good communication and organizational skills.
• Able to plan and work independently and in a team.
• Willing to travel and work onboard ships and other sites as required
• Woking hours: 44 hours, 5.5 days per week

Duties and Responsibilities

• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
• General administrative support as required by members of Transport Dept. and management
• Liaise with customers or vendors related to procurement and administrative requirements
• Monitor vessel schedule vis PSA Portnet and Jurong port system.
• Declare permit via Trade web Live(permits)
• Manage customer orders and transportation requests within the TMS, ensuring accurate input and timely processing. Manage and address customer queries that are routed by TMS systems
• Retrieve and analyze data from TMS system and or other internal systems to address customer requests
• Coordinate with internal teams, carriers, and logistics partners to schedule pickups, deliveries, and transit times in accordance with customer requirements via the TMS.
• Monitor delivery status and information in real-time, providing updates to customers and stakeholders as needed via the TMS.
• Generate and analyze reports from the TMS to track key performance indicators (KPIs), such as on-time delivery, customer volume metrics and customer satisfaction scores.
• Serve as the primary user and administrator of the TMS for managing customer orders and deliveries
• Prepare documentation for lifting operation perform in Port facilities.
• Prepare documentation for cargoes clearance from Keppel distripark,Jurong port.
• Prepare and submit police escort application for Out of Gauge (OOG) Cargoes.
• Perform general administrative duties eg, Invoicing, Filing, mailing, faxing and photocopying

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• GCE ‘N’ or ‘O’ levels
• 1 year administrative experience. (Preferred in logistics industry)

SKILLS COMPETENCIES

• Good communication skills (both verbal and written) and excellent organizational abilities.
• Familiar with PSA Portnet, Jurong Port system and trade Web Live
• Meticulous and attentive to details and follow ups
• Capable to work independently and pressure
• A good team player who is self–motivated and independent with good attitude.
• Willing to take responsibility and accountability of their role.
• Capable of identifying and suggesting improvements
• Well-versed Microsoft Office skill: Power point Presentation, Excel & Word

Working Conditions

5.25 Working days per week

Description

• Maintain a good relationship with customer
• Answer incoming phone enquiries and email enquiries
• Updates of schedule, excel and inform relevant parties on the changes
• Prepare and send quotations, invoices and agreement to customers
• Able to support customers on phone regarding service agreement or quotation or payment issue
• Maintain database
• Prepare and send serving quotation, invoice and etc.
• Update driver ETA
• Need to support in emailing work at times

Requirement:

- Must have at least 1 year working experience

- Able to work on 5.5 days (Sat - work from home)

- Must know MS Office

-Must be team player

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Apply Now” or aliceyap(a)hkmsvs.com

All applications will be treated in the strictest confidence and only shortlisted candidates will be notified

Yap Lay Choo

EA Licence No. 03C5391 | Registration No. R1987101

​​​To provide exceptional customer service to both internal / external customers and to achieve department’s objectives for timely freight booking, shipment pick up and related monitoring/coordination.

1. Answer all incoming calls promptly and politely.
2. Handle all air export shipment bookings via different channels of communication.
3. Attend to customers’ enquiries and provide quotes for freight charges via email wherever necessary.
4. Ensure all data (required by OPA/Air Lateral) are entered into ETMS timely and accurately.
5. Ensure that all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
6. Provide flight details promptly and give timely feedback to customers on freight status.
7. Obtain rates approval from customer & raise F2F / BCR before shipment departs.
8. Monitor shipment uplift and transit(s) to ensure timely arrival /delivery to consignee as well as highlight delay / offloading to shippers and destination offices whenever occurs by using Workboard.
9. Ensure timely creation & updates for specific customers’ SOPs.
10. Good understanding of customers’ profiles and handling requirements to ensure 100% compliance, 100% customer satisfaction all the time.
11. Respond to customer complaints and enquiries promptly (sense of urgency) and provide possible suggestions / solutions or assist with recovery actions whenever possible.
12. Build good business rapport with both external and internal customers.
13. Prepare and submit reports timely whenever required.
14. Take on additional tasks delegated by Department Supervisor/ Manager.

Job Description:

· Supervise and lead a team of customer service representatives, providing guidance, training, and support to ensure high-quality customer interactions.

· Develop and maintain positive relationships with customers, addressing inquiries, concerns, and complaints in a timely and professional manner. Act as the primary point of contact for escalated customer issues.

· Communicate with customers to identify their needs / expectations and make appropriate adjustments to meet those needs.

· Facilitate communication between internal departments such as operations, sales, and warehousing to coordinate customer orders and resolve issues efficiently.

· Track and analyze customer service metrics, such as response times, resolution rates, and customer satisfaction scores, to identify areas for improvement and implement corrective actions as needed.

· Continuously evaluate and streamline customer service processes and procedures to enhance efficiency and customer satisfaction. Implement best practices and innovative solutions to optimize service delivery.

· Ensure compliance with company policies, procedures, and regulatory requirements related to customer service and logistics operations.

· Preparation of periodic status meetings with management

· Gather and analyze customer feedback through surveys, interviews, and other channels to identify areas for improvement and make recommendations for enhancing the overall customer experience.

· Provide ongoing training and development opportunities for customer service team members to enhance their skills and knowledge of logistics processes, industry trends, and customer service techniques.

· Collaborate with external vendors and service providers to ensure seamless coordination of logistics services and address any issues or concerns that may arise.

· Monitor the customer’s payment status.

· Involve in company marketing efforts. Contribute to the development of strategic initiatives and long-term plans for improving customer service operations and driving business growth in the logistics sector.

Requirements:

· Min Diploma in related discipline

· At least 3 years of experience in leadership role Logistics industry or freight forwarding industry.

· Possess project and time management/ time allocation and organizational skills

· With drive for high performance and prioritize customer satisfaction

Benefits

• Free staff meals
• In-house gym facility
• Short walking distance from Tuas Link MRT
• On job training provided

Job Responsibilities

• Perform coffee equipment’s preventative maintenance
• Diagnose equipment problems and recommend solutions to resolve
• Handle delivery, installation, relocation, and removal of equipment and accessories
• (Include all connection fittings required on-site that belong to company assets)
• Site inspection for new Installation & additional requirements
• Perform scheduled standby duty to handle service calls/messages from the service phone or Tech
• supervisor after office hours
• Observe and comply with the Company’s Standard Operating Procedures (SOPs)
• Report active schedule to Tech Supervisor/Admin
• Provide training to customers on machine usage and maintenance
• Calibration for Manual/Auto Coffee Grinder
• Any ad-hoc duties as assigned by the Manager

Job Requirement

• Minimum National ITE Certificate (Nitec) in Mechanical Engineering / Electrical Engineering or relevant.
• Minimum one year of relevant working experience handling installation and maintenance of F&B equipment
• Possess Singapore Class 2B or/and 3 driving license is preferred
• Ability to understand equipment drawings and diagrams
• Physically fit to manage bending, lifting heavy equipment, and working in confined spaces
• Basic computer knowledge to work with Microsoft Excel, Word, and handheld devices during
• operation
• Good interpersonal and communication skills
• A meticulous, honest, organized, and fast learner
• Ability to work independently as well as in a team environment
• Ability to multi-task and prioritize to meet tight deadlines to achieve the required targets

Responsibilities & Duties:

• Customer service executives serve as the primary point of contact for clients coming to a company for inquires, requests, queries, and complaints. Forward customer sales enquiries to Sales Dept. for follow-up.
• Co-ordinate with Operations Dept. to respond to customer queries regarding on-going jobs and projects.
• Schedule jobs with Operations staff.
• Prepare quotations and send to customers.
• Track and monitor completion of jobs in the RVS (River Computer System).
• Confirm jobs are “CLOSED” in RVS based on receipt of signed Delivery Orders.
• Produce Purchase Requisition and coordinate with Procurement for Purchase Order to supplier/vendor.
• “CLOSED” means job is completed and required documents are sent to Accounts Dept. for billing.
• Other ad-hoc activities as assigned.

Requirements and Qualifications:

• Candidate possess at least a Diploma / Bachelor's Degree in related fields.
• Customer service experience will be an added advantage.
• Organizational skills / Negotiating skills / Empathy / Patience / Good communicator
• Proficient in Microsoft applications software.
• Able to work independently in a fast-paced environment.
• Collaborative and able to complete tasks in a timely and accurate manner.

• Full Time Position
• Work Week: 5.5 Days (Saturday WFH)
• Working Location: 6 Tuas Ave 20, Singapore 638820