Role:

• Experienced NAVCOM Engineer in maritime industry.
• Specialized in servicing and re-commissioning navigation systems.
• Proficient in installation, troubleshooting, and servicing of Marine Radar, Gyro compass, Magnetic compass, autopilot, echo sounder, speed log, steering FFU/NFU, weather fax, wind speed/direction, etc.
• Skilled in Marine Telecommunication Systems, including GMDSS, VHF/UHF, MF/HF SSB, NBDP, NDB, Navtex, Inmarsat.
• Ensure personal compliance with safety regulations of both company and customer.

Requirements:

• Strong background in Marine Electronics, Field Service Engineering, Commissioning, and Microsoft Office.
• Degree in Engineering or related field required.
• Training from OEM/manufacturers on Navigational equipment is advantageous.
• Knowledge of tools like CRM preferred.

Job Description

Are you a dynamic and passionate individual who thrives on creating extraordinary customer experiences? We are seeking a highly motivated and experienced Customer Experience Executive to help shape our organisation’s customer-centric culture and champion efforts to make every customer interaction unforgettable and positively impactful!

Responsibilities

• Study and map as-is customer experiences, interactions, and touchpoints to gain a comprehensive understanding of the existing customer journeys
• Identify pain points and opportunities for improvement and recommend strategic solutions to enhance overall experience
• Understand customer needs and adopt a pro-active approach to maintain and build positive experiences
• Assist in establishing processes for collecting and analysing customer feedback, surveys and data analytics to gain insights into customer behaviour and preferences, and drive data-driven decision making
• Implement service quality standards and processes, monitor performance and drive continuous improvement initiatives
• Collaborate with Technology & Data team to identify and implement customer-centric technologies and tools that enhance the customer experience
• Collaborate with cross-functional teams to drive implementation of improvement initiatives and address potential challenges and resistance to change that may arise during the implementation
• Assist in developing and delivering training programmes to empower employees across the organisation to deliver exceptional customer service
• Analyse training effectiveness through performance metrics, customer feedback, and service quality evaluations
• Proactively address customer issues and concerns by ensuring timely and satisfactory resolution
• Propose innovative ideas and strategies to adapt to changing customer preferences and needs
• Prepare regular reports and presentations, highlighting progress and areas for improvement, to the management
• Stay current with industry trends and best practices in customer experience management
• Support and execute any ad-hoc duties and projects as assigned or required

Requirements

• Diploma/Bachelor’s degree in any field or equivalent
• Minimum 3 years of experience in customer experience design and journey mapping or related role, preferably with a track record of implementing successful customer experience strategies
• Customer-centric mindset with a passion for delivering exceptional experiences
• Excellent communication skills, both written and verbal, and possess effective leadership and influencing skills to collaborate and build cross-functional relationships
• Strong organisational skills and the ability to manage multiple projects simultaneously
• Proficient in Microsoft Office and customer experience software applications (e.g. Freshdesk, PowerBI)
• Ability to work in a fast-paced, deadline-driven environment with a high accuracy and attention to detail
• Excellent problem-solving skills, critical thinking and analytical skills, with the ability to analyse complex data and extract actionable insights
• Proactive, self-motivated and keen learner with the ability to work well in a team or independently
• Adaptable to changes in a highly dynamic work environment

Working Arrangement

Mon to Fri: 830am – 6pm

Salary

$2600 to $3800

Location

National Stadium (Stadium MRT)

Benefits

18 days AL

AWS + Bonus

HP Allowance

Flexible Allowance

What you'll get to do:

• Management and processing of international customer orders, inquiries, feedback.
• Handling social media customer service. Attend to customers’s enquires, comments and feedbacks on social media platforms (Facebook, Instagram, etc) in an efficient customer oriented manner.
• Coordinate with and provide support to customers and respective departments.
• Ability to communicate effectively, resolve conflicts and handle customer complaints
• Ability to perform operational duties and team project responsibilities
• Assist in social media outreach and marketing activities
• Miscellaneous operational and administrative duties

Requirements:

• Preferably with at least 1 year relevant experience
• Excellent customer service skills, spoken, written ability
• Possess good analytical abilities with interpersonal skills.

Job information:

• Office hours: 9 - 6pm
• Location: Next to Tai Seng Mrt
• Collaborative work culture

Successful applicants will be notified for interview.

Who are we looking for:

We are looking for an exceptional Customer Success Manager who will own post-sales customer activities with responsibilities in project implementation, account renewals, pipeline referrals and customer satisfaction. You are a brilliant communicator, have solid business acumen, a desire to help customers succeed, and have a real passion for technology. You will contribute to the continuous improvement of Hubble's client success process.

What you will be doing:

You will be responsible for overall customer wellbeing by monitoring customer health and acting as an escalation point for customer issues. You will produce success and maturity plans, identify expansion opportunities and billable services and manage contract renewals. You have the magic combination of domain expertise, enterprise implementation project management experience, and customer management.

• Own customer relationships from implementation onboarding to continuous product adoption across multiple departments, stakeholders, and business users (including first-line technical support).
• Create, identify and qualify selling opportunities by maintaining regular contact with customers.
• Dedicated contact for product training and platform questions.
• Proactively analyse and provide strategic engagement with clients.
• Solicit and synthesize customer product feedback to contribute to product development.
• Maintain a high degree of account management and control.
• Develop strategic growth plans for key accounts in your portfolio.
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support.
• Drive enterprise subscription renewals and expansion bookings.
• Build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.

What we need from you:

• Minimum 5 years experience in account management & enterprise solution delivery roles
• Bachelor's degree
• B2B software experience is preferred
• Proven track record of working in a customer facing role, in a fast-paced environment
• Ability to manage influence through persuasion, negotiation, and consensus building
• Strong customer service and troubleshooting/problem solving skills
• Strong team, networking and relationship building skills
• Highly organised, collaborative and detailed oriented
• Able to handle multiple priorities
• Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and gains understanding

About Hubble

Hubble is a leading construction management platform that seamlessly connects stakeholders across the entire value chain to build better, faster, safer, and more cost-effective projects. Our company was founded in 2016 with a mission to automate construction and build wealth for our clients.

Today, we are proud to have automated more than 300 construction sites worth over $50 billion worldwide. Our full suite of software solutions include document, workforce, safety, quality, material, payments, and building management, and are used daily by over 90,000 users from 3,700 companies.

Headquartered in Singapore, we operate from offices in Vietnam, Malaysia, Indonesia, and the Philippines. Our team of passionate and diverse professionals is dedicated to transforming the built environment by building autonomous construction sites through innovative technology and collaborative partnerships.

What Hubble will give you:

Hubble is built by a team of talented, driven, and ambitious individuals. We do not subscribe to conventions. We do not let history and traditions dictate and limit our dreams to shape the world. We adopt the same mindset with our hiring. We are looking for the best and we want to bet on you. If your mindset is right, we promise you the ride of your life.

Who will you be working with:

If you connect with any of the description below, please apply immediately:

• Purpose driven
• Hungry, ambitions, and self-motivated
• Meritocratic, results/performance > age/bureaucracy
• Resourceful, independent, chart our own destiny
• Determined, perseverance, and hard working
• Creative, innovative, out of the box

Yes, the above is everyone of us at Hubble.

Visit us at hubble.build to learn more for #bettercitiesoftomorrow

Job Scope:

Address customer enquiries and feedback received via different touchpoints (including face-to-face, hotline and emails) promptly and professionally Handle facility bookings, programme registrations and over-the-counter payment collections Follow up with designated departments and/ or escalate issues to supervisors to ensure timely and appropriate actions are taken to resolve customer feedback and enquiries Keep records of customer interactions, including lost and found items, in the CRM system according to the established criteria and guidelines Maintain secure custody of found property Update notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information Perform daily settlements and financial reconciliations for revenue submissions Identify improvements and propose recommendations to address operational challenges and enhance customer experience Ad-hoc duties and projects as assigned or needed

Job Requirement:

1. Good computer literacy

2. Has experience in customer service

3. Able to commit to 20 – 28 hours per week (Tier 1 or Tier 2)

4. Available to work on the following days and times (or combination of the stated days or times)

Monday to Friday

i. Must be able to work for shifts that fall between 0900hrs – 2230hrs

Saturday & Sunday

i. Must be able to work for shifts that fall between 0630hrs – 2230hrs

5. Able to start immediately

Location:

Singapore Sports Hub - Stadium MRT

Salary:

$11 per hour

Job Description

· Provide hands-on site installation, validation, commissioning and maintenance of electrical equipment (AC UPS, DC UPS, Batteries, Switchgear and BMS)

· Fault analysis and troubleshooting

· Provide high level technical support to external customers at their location

· Provide on-site training to the customers

· Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales

· Develop Service technical documentation

· Create and maintain service information in the company enterprise database

· Timely and professionally handle field service calls and issues arising from the field service visits, triage with field applications scientists as appropriate

· Timely complete and submit all required paperwork

· Communicate with the customer to ensure satisfaction and implement any necessary corrective actions

Job Requirement

· Minimum Diploma or Degree in Engineering (E&E, Electrical, Power)

· Minimum 5 years of power industry experience with good fundamental knowledge of power electronics equipment (AC & DC UPS, Batteries, Chargers, Switchgear, BMS etc.)

· Proficient in PC skills; knowledge in MS Office and programming is an advantage

· Flexible to travel across Asia Pacific region

· Fresh graduates are welcome to apply

· Only Singaporean and PR are available

Interested candidates who wish to apply for the advertised position, please email us an updated copy of your resume to [email protected]

As a subsidiary of FirstCom Solutions, Firstcom Academy is no stranger to the needs of SMEs and the digital economy. We are focused on addressing the knowledge and skills gaps faced by employees and employers as more businesses make the offline-to-online transition.

At FirstCom Academy, we’re helping busy professionals transform and upgrade their careers through courses taught by industry veterans. By empowering our learners with real employable skills sought after by current market demands, we set them up for success and a fruitful career.

As we're in the midst of expansion, we are on the lookout for 5 Student Services Executives to assist in our new classes (both Kallang & Woodlands campus)!

[Responsibilities]

• Liaise with students, trainers and related departments & organisations to ensure programmes run smoothly
• Provide support for learners and companies through telephone, emails and walk-ins
• Ensure smooth daily operational activities
• Assist in facilitation of training
• Preparation of course materials
• Administrative work (Attendance, Evaluation, Document Filing, etc)
• Monitor and schedule all trainings to ensure compliance
• Plan and submit trainers' monthly calendar, trainer hours report
• Assist in the company’s continuous improvements and training related areas

[Requirements]

• Able to commit on weekend classes (5 days work week)
• Candidate must possess at least "O" Level or equivalent.
• Minimum 1 year of relevant experience in an Administrative or Customer Service role
• Good follow up and coordination skills
• Proficient with Microsoft Office

[Working Shifts/ Hours]

• Weekday class
• Mondays to Fridays - 8:30AM to 6PM
• If taking over weekend classes, Friday - 1PM to 10PM

• Weekend class
• Saturday - 8:30AM to 7PM
• Sunday - 8:30AM to 5PM

We are seeking a detail-oriented and customer-focused Accounts and Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer accounts, providing exceptional service, and generating accurate invoices for the services and products consumed by our valued customers. This role requires a combination of strong interpersonal skills, financial acumen, and organizational abilities.

The key responsibilities of this role comprises of the following :

1. Customer Account Management:

• Build and maintain positive relationships with customers.
• Address customer inquiries and concerns promptly and professionally.
• Ensure customer satisfaction through effective communication and problem resolution.

2. Invoice Generation:

• Generate accurate and timely invoices for services and products based on customer usage.
• Verify pricing, discounts, and applicable taxes before issuing invoices.
• Collaborate with sales and product teams to ensure accurate billing information.

3. Financial Record Keeping:

• Maintain accurate and up-to-date financial records related to customer accounts.
• Reconcile discrepancies in billing and resolve any issues promptly.
• Work closely with the finance team to ensure compliance with accounting standards.

4. Communication and Collaboration:

• Collaborate with cross-functional teams, including sales, marketing, and customer support, to enhance the overall customer experience.
• Communicate effectively with internal stakeholders to address customer needs and concerns.

5. Customer Service Excellence:

• Provide exceptional customer service by understanding customer requirements and ensuring prompt resolution of issues.
• Proactively identify opportunities to enhance the customer experience.

5 Days 44 hours Work Week

AWS + Variable Bonus / Multiple locations available *Full Time Candidates*

• Offer prompt and amiable customer service, taking orders and addressing inquiries as required.
• Maintain the cleanliness and arrangement of the dining area, which includes tables, chairs, and floors.
• Prepare and clean tables, ensuring appropriate table settings and condiment placement.
• Process customer payments and provide accurate change when necessary.
• Adhere to all safety and hygiene protocols, including proper food handling and storage.
• Collaborate with the team to ensure the restaurant operates smoothly, communicating with kitchen and other staff members as necessary.
• Continuously acquire knowledge about our menu items, promotions, and other offerings, and share this information with customers.
• Handle customer complaints and queries professionally and courteously, escalating issues to the appropriate team member as required.
• Carry out additional tasks as assigned by management.

Job Requirements:

• With F&B experience will be an added advantage
• Strong communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner
• Positive attitude and strong work ethic
• Ability to work in a fast-paced and dynamic environment

Interested candidates please WhatsApp me at 8779 6100 or send in your resume to [email protected]

We regret to inform you that only shortlisted candidates would be notified.

Willie Goh | EA Reg No: R2197853

Swift Search Global Pte Ltd | EA No: 18C9495

Responsibilities:

• Provide quality customer service and housekeeping duties
• Assist in opening and closing of the outlet
• Prepare and serve foods to customer
• Marketing menu items to customers
• Handle cashiering duties
• Able to handle customers skillfully to ensure full satisfaction
• Establish rapport with guests
• Maintain clear records of stocks and inventories
• Any other duties as assigned

Requirements:

• No experience in similar field is required
• F&B Hygiene Certificate
• Excellent communication skills
• Commitment to quality service
• Service excellence
• Food and Beverage knowledge

Customer Engagement and Operational Execution:

• Engage in business development with existing and new customers for marine solutions.
• Regularly liaise with customers for new business inquiries, shipment details, and provide quotations and logistics solutions.
• Obtain customer approval for job and shipment confirmations.
• Execute new shipments in collaboration with network offices, ensuring accurate documentation and manifest generation.
• Contribute to process improvement by registering service failures.
• Oversee the execution of all shipments from initial stages to end delivery or on-board delivery.
• Coordinate with overseas offices for shipment booking, schedules, pre-alerts, tracking, delivery dates, and POD collection.
• Identify and report discrepancies in shipment details.
• Upload accurate PODs in the portal.
• Register jobs in the in-house system with accrued revenue/cost.
• Hand over shipment files to the billing or accounting team for final invoicing and documentation.

Administrative Processes and Customer Care:

• Update additional information in portal comment columns for future reference.
• Inquire with network offices for rates and coordinate various shipment executions.
• Ensure daily operational processes for customer care meet both customer and business needs.
• Maintain timely updates of customer records.
• Resolve issues and complaints from key clients effectively.

Service Egineer (Scientifc Equipment)

Location: Bukit Batok

5 Days (9am to 6pm)

Salary: S$2500 ~ S$3200

Job Description:

•  Perform evaluation, testing, calibration, troubleshooting and repair of equipment accordingto guidelines and approved methods
•  Provide installation, commissioning and after sales maintenance service to customers forgeneral scientific laboratory equipment
•  Ensure accuracy, reliability and confidentiality of test results
•  Co-ordinate closely with sales team to provide technical support & after sales service to customers
•  Conduct risks assessments to comply with safety work procedure

Requirements:

•  ITE/Diploma in Electrical/ Mechanical/ Mechatronics Engineering
•  Possesses initiative and keen knowledge in gaining understanding of mechanics and operations of equipment
•  Relevant working experience in similar field would be an advantage
•  Sound ability to troubleshoot, test and conduct hands-on repairs
•  Good knowledge and understanding in Circuit Schematic Drawing
•  Possess Class 3 Driving License (but not essential)
•  Experience in or knowledge of ISO documentation (specifically ISO/IEC 17025) will be an added advantage

Job Description:

To make files ready for public access

Requirements:

O Levels and Above

Contract Period:

15 Feb – 31 Mar 2024

Working Hours:

42 hours per week, 8.5 hours per day from Monday to Thursday, 8hrs on Friday

Salary:

$10/hour

Location:

National Archives of Singapore

1 Canning Rise

Singapore 179868

!!$600 JOIN BONUS!!

Company transport provided for night shift.

Job Duties & Responsibilities

Provide a positive customer experience with fair, friendly, and courteous service.

Handle phone calls for reservations and enquiries.

Greet and direct guest to designated room.

Record orders, serve food and beverages.

Input orders into point-of-sales system.

Provide basic technical support (mic checks, karaoke system checks).

Maintain a safe and clean environment.

Ability to work unsupervised and produce quality work.

Communicate effectively with team members and management.

Ensure a neat and tidy appearance.

All other ad-hoc duties assigned by superior.

Responsibilities:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Job Description & Requirements

1) Handle enquiries via online chat, email and telephone etc.

2) Handle customers’ requests on service amendment, addition and termination.

3) Handle billing enquiries.

4) Follow up with customers on unsuccessful payment.

5) Handle technical and connectivity issues.

6) Generate sales leads.

7) Assist customers with online application.

8) Schedule fibre broadband Installation.

9) Handle routine feedback / complaints.

Responsibilities:

• Provide quality customer service and housekeeping duties
• Assist in opening and closing of the outlet
• Prepare and serve foods to customer
• Marketing menu items to customers
• Handle cashiering duties
• Able to handle customers skillfully to ensure full satisfaction
• Establish rapport with guests
• Maintain clear records of stocks and inventories
• Any other duties as assigned

Requirements:

• No experience in similar field are required
• F&B Hygiene Certificate
• Excellent communication skills
• Commitment to quality service
• Service excellence
• Food and Beverage knowledge

Responsibilities:

• Assist the management with daily operational matters
• Motivate team members and maintain a high level of team cohesiveness
• Ensure staff adhere to company SOP
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc
• Plan routine cleaning of the outlet
• Routine inventory stock checking
• Maintain Food Hygiene and Safety Standards
• Execution of maintenance schedule for equipment and perform routine inspections
• Able to resolve any service disruptions or customer complaints
• Able to demonstrate excellent communication and interpersonal skills
• Responsible for the preparation work of outlet opening and closing during operation hours

Requirements:

• A minimum of 2 year of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills
• Able to commit shift work, weekends and public holidays

Responsibilities:

• To assist the operation manager on daily sales and order processing as well as to work closely with the operation manager on all project and/or budgetary enquiries.
• Ensures that all urgent correspondence and enquiries to be carried out efficiently and
• reports to operation manager if and when necessary.
• You are also responsible to resolve minor issues of a non-technical nature and
• to report major issues to operation manager for a solution.
• Compile an updated file for pricing from local and overseas vendors for submission to the operation on a monthly basis.

Essential Functions:

• Responsible for day-to-day sales operation including preparing of sales enquiries up to execution of order.
• Good filing system in hard and soft copies for all enquiries up to completion of order.
• Preparation of enquiries from cost sheet to recommendation for purchase of project enquiries.
• To identify new supply source to add to company’s supplier’s database.
• Ad-hoc data entry.

Work Location: Tuas

Job Responsibilities:

• Oversee the Customer Service and Operations Teams to support daily RMA/RTV and Fulfillment process
• Handle daily routine operation and resolve operation issues
• Act as the main contact point to Customers, Management and HQ
• Liaise with customer on RMA return (RMA request, approval, return shipment, RMA return TAT etc)
• Liaise with repair vendor on RTV return (RMA application, return shipment, reverse logistics, RTV return TAT etc)
• Liaise with Warehouse, 3rd Party Hub and forwarders on logistics and shipment arrangements
• Handle systems transactions and Master file tracking
• Inventory Reconciliation
• Participate in weekly con-calls, face-to-face meeting with Customers, Internal meeting and Daily Operation meeting
• Compilation of daily, weekly, monthly reports as and when requested by Management, HQ and Customers
• Preparation of ISO procedures and process flow
• Constantly review Process Improvement and system enhancements
• Handle other ad-hoc duties and new projects as assigned

Job Requirements:

• Diploma holders and above
• Minimum 1 - 2 years of experience in Supply Chain Management (After-sales Service)
• Knowledge in RMA and RTV process is a must
• Must possess good leadership skills and be a Team player
• Strong in MS Office (Excel, MS words, Powerpoint)
• Attentive to details
• Pro-active and good working attitude
• Willing to support OT as and when required
• Required language(s): English and Mandarin (to be able to liaise with chinese-speaking logistics counterparts)

Responsibilities:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize cost of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Candidate must possess min. Diploma in Food and Beverage or equivalent;
• Candidate must possess at least 3 years relevant experience KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skill
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

We know that a business only thrives if our people are thriving. That’s why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?

You’ll make an impact by:

• Supervising and leading teams of technical specialists to execute fire alarm project installation works.
• Supervising all fire alarm project installation works, engineering works, field personnel, subcontractors, and site progress in accordance to site/work schedule or program with consultants.
• Being responsible for overall project quality, cost control and timely completion of assigned projects.
• Planning and executing project activities including cost re-estimates, work schedules, and material delivery schedules. Maximize cost saving in ensuring most reliable and lowest quote from selected suppliers, prudent manpower planning
• Directing and organizing the preparation of engineering submittals and timely delivery of materials to site.
• Maintaining and controlling all project documentation - drawings, site progress report, T&C reports and O&M.

Your Defining Qualities:

• Diploma/Degree in Electrical Engineering or similar qualifications (ie NTC)
• Prior experience in building and fire related projects are highly advantageous
• Proficient project management skills, demonstrating a strong ability to efficiently oversee and execute projects
• Proven experience in stakeholder management in a dynamic organizational setting, with strong problem-solving and conflict resolution abilities.
• Competent computer literacy and a solid understanding of product knowledge
• Excellent communication, interpersonal and multitasking skills.

Create a better #TomorrowWithUs! We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Sales and Business Development:

• Identify and pursue new or existing business opportunities within the marine industry.
• Establish and maintain robust connections with current clients to ensure customer retention and satisfaction.
• Develop and implement effective sales strategies to meet revenue targets.

Technical Support and Service:

• Offer technical support to clients, addressing inquiries, and suggesting solutions to meet their specific needs.
• Collaborate with the technical team or third parties to ensure the timely and efficient resolution of customer issues.
• Manage the entire process of addressing customer inquiries and resolving issues.
• Supervise the execution of marine service projects, ensuring they are completed on time and within budget.
• Coordinate with internal teams and external partners to deliver high-quality service to clients.

Documentation and Reporting:

• Keep accurate and up-to-date records of sales activities, customer interactions, and project details.
• Ensure the generation of service reports in accordance with services rendered on board vessels or in workshops.
• Ensure service reports and other relevant documentation are endorsed by the end client to their satisfaction.
• Prepare regular reports for management on sales performance and service delivery.

Requirements:

• Preferably hold a Bachelor’s degree/diploma in Marine Engineering, Mechanical Engineering, or a related field.
• Demonstrate proven experience in sales/service within the marine industry, with a strong understanding of marine products and services.
• Possess technical knowledge and proficiency in marine engineering concepts.
• Exhibit excellent communication and interpersonal skills.
• Display the ability to work independently and as part of a team.
• Express a willingness to work/attend calls outside normal working hours.

Job Summary:

Customer Service Executive assist the Facility Management business unit while running the Quality Assurance & Communication function of the company. In this role, you will play a vital part in ensuring customer satisfaction and maintaining high-quality standards across our organization.

As the Customer Service Executive, you will assist Facility Management Team to drive customer success and operational excellence. Your primary goal will be to optimize customer experience, promote customer loyalty, and ensuring the renewal of the contract.

Scope of Works of Customer Service Executive

· Deliver excellent customer service to students and stakeholders by promptly addressing inquiries, concerns, and requests.

· Maintain accurate and up-to-date customer records, ensuring that all interactions are properly documented.

· Collaborate with the Customer Services team to identify areas for improvement and implement strategies to enhance service quality and satisfaction.

· Assist in the administration of contracts, including reviewing contract terms, maintaining contract files, and ensuring compliance with contractual obligations.

· Support contract negotiations and renewals by providing necessary documentation and liaising with relevant stakeholders.

· Assist in the tracking and monitoring of contract performance, highlighting any deviations or issues to the appropriate parties.

· Prepare and maintain accurate records, reports, and correspondence related to customer interactions, contracts, and service performance.

· Support the generation of regular reports on customer service metrics, contract status, and key performance indicators for management review.

· Assist in analysing data and identifying trends to provide insights for continuous improvement initiatives.

· Communicate effectively and professionally with students, parents, vendors, and internal stakeholders to address inquiries, provide information, and resolve issues.

· Collaborate closely with other departments, such as Operations, Finance, and Legal, to ensure smooth coordination and alignment of activities.

· Contribute to ongoing efforts to enhance customer service processes and contract management practices.

· Stay updated on industry trends and best practices in customer service and contract administration, sharing knowledge and suggesting innovative ideas.

· Collaborate with cross-functional teams to ensure effective communication and coordination in achieving customer excellence objectives.

· Engage in problem-solving activities, supporting root cause analysis, and implementing corrective and preventive actions.

· Foster a team-oriented approach, promoting collaboration, and knowledge sharing across different departments.

• Construction Industry MNC
• Working Location: Senoko Drive / Customer Site
• Working Hours: Mon - Fri, 9am - 6pm | Sat, 9am - 1pm
• Salary Package: Basic $ 2,500 - $ 4,500 + Bonus
• Experience in BMS / Security System / ELV System

Job Responsibilities:

• To perform scheduled maintenance for BMS / Security System / ELV System at the customer’s site.
• Perform troubleshooting & repairing works on equipment or system.
• To carry out Addition & Alteration works.

Job Requirements:

• ITE / Diploma / Degree in Mechanical or Electrical or Electronics Engineering.

Interested applicant are welcome to apply online with updated Resume/CV via Apply Now button.

.: Only shortlisted candidate will be notified :.

Kong Min Wei, Brian

EA Personnel No: R23113861