As Customer Service and Logistics Manager, APAC you are part of the APAC Global Operations Team and play a key role in partnering with the APAC commercial and leadership team.

You are accountable for the overall performance and excellence of frontline customer services, ensuring excellent day-to-day operations and service standards.

Key Responsibilities:

• Lead and develop a high-performing customer service team.
• Collaborate with commercial, global, and regional functional teams.
• Manage open orders and resolve customer issues promptly.
• Led and coached the team in logistic operation excellence, delivering a cost-effective and right service logistic solution in APAC.
• Drive innovation and process improvements.
• Optimize system enhancements to enhance customer experience and efficiency

About You

We’re recruiting a Customer Service & Logistics Manager, APAC reporting to the Supply Chain Director, based in Singapore.

This role is varied for someone with a strong foundation and experience in managing complex order management, customer complaints, and logistics/supply chain-related queries.

This is a People Manager role where you will lead a team of 6 Customer Service representatives based in Singapore and support the business across Asia Pacific. You must have strong communication skills to liaise with stakeholders/vendors/customers across the region. You must also have a growth mindset and analytical and problem-solving abilities to work through challenges.

About Us

Supported by our 160-year history of ingredient innovation, we partner with customers to provide consumers with healthier and tastier choices when they eat and drink. We are proud that millions of people worldwide consume products containing our ingredients every day.

Through our expertise in sweetening, fortification, and texture, we develop ingredient solutions which reduce sugar, calories, and fat, add fibre and protein, and provide texture and stability in categories including beverages, dairy, bakery, snacks, soups, sauces, and dressings.

We have more than 3,300 employees working in around 58 locations in 39 countries, serving customers across 121 countries. Science, Solutions, Society is our brand promise and how we will achieve our purpose of Transforming Lives Through the Science of Food. By living our purpose, we believe we can successfully grow our business and have a positive impact on society. We live our purpose in three ways, by supporting healthy living, building thriving communities and caring for our planet.

Tate & Lyle is listed on the London Stock Exchange under the symbol TATE.L. American Depositary Receipts trade under TATYY. In the year to 31 March 2024, Tate & Lyle revenue from continuing operations totaled £1.65 billion.

For more information, please visit www.tateandlyle.com or follow Tate & Lyle on LinkedIn, X (Twitter), Facebook or YouTube

What You’ll Be Doing

The main responsibilities of the role will be:-

• Leadership. Setting clear team goals, able to act proactively to ensure smooth team operations and effective collaborations. As a change agent and leader, strong communication skills are vital.
• Process development. Develop and implement standardised processes and procedures across the entire APAC comprising of North Asia, ASEAN, Australia New Zealand for all global Customer Services (CS) initiatives.
• Continuous Improvement. Lead cross-functional collaborations to drive business-wide improvements, focusing on customer service and order management enhancements. Work with business partners to identify and implement transformative changes that boost efficiency, productivity, and customer satisfaction.
• Logistic Strategy. Develop, communicate, and execute the logistic strategy and action plan to align with the APAC supply chain strategy and various stakeholders. Streamline logistics processes to reduce costs and improve efficiency.
• Logistics expert with a proven track record in analysis and process improvement, driving warehouse optimization and operational efficiency.
• Reduced order lead times by optimizing picking, packing, and shipping processes within the warehouse facility.
• Problem resolution. Oversees customer issues to ensure effective and long-term resolution of problems.
• Troubleshoot orders requiring special handling and respond to customer inquiries utilising excellent negotiation skills and process knowledge.
• Billing risk reporting- Ensure and support accurate and timely reporting to minimize billing errors and discrepancies.
• Timely Resolution – Ensure customer inquiries and issues are resolved promptly and efficiently. Set service level agreements (SLAs) for response and resolution times.
• Prepare management reports to provide good visibility on logistics performance and cost efficiency.
• Act as primary escalation point of contact for critical cases and ensure timely resolution.
• Drive order fulfilment through effective, timely customer communications concerning order confirmation, shipment transparency, scheduling, order change, special instructions, freight & distribution.
• Partner with global stakeholder teams to deliver PXO to meet customer expectations and the company's objectives.

EHSQS

Perform, maintain and improve the EHS standards and requirements as set by the Company. Participate in the company’s EHS program including training, audit etc., arranged by the company.

Location

This role is assigned to be based in the Asia Pacific HQ at Biopolis, Singapore (near Buona Vista MRT)

What You’ll have

• Degree in Business Administration / Supply Chain or related discipline.
• 8-10 years of experience in customer service, and logistics management roles, preferably in in FMCG industry.
• Proven track record in leading successful logistics operations, including warehouse management, inventory control and transportation.
• Previous working experience in 3PL is preferred.
• Demonstrated expertise in project management and the ability to plan and organize strategic initiatives related to customer service.
• SAP knowledge and experience are a must. (preferably SAP - O2C).
• Requires minimal supervision and can prioritise work to meet deadlines and commitments.
• Proven ability to interpret global customer service programs, policies and procedures and effectively deploy at regional and country levels.
• Excellent communication skills including advanced English writing, speaking and comprehension.
• Good MS Office skills, Word, Excel, PPT

What We Can Offer

• Base salary with AWS + Performance Bonus
• Opportunities to interact with Global teams.
• Comprehensive insurance coverage for you and your family
• Flexible benefits
• Hybrid working arrangement.
• LinkedIn Learning
• Membership in Employee Resource Groups (Professional Women’s Network, LGBTQ+, Black Employee Network, Veterans’, Mental Health)
• Mental health and well-being support via Mental Health First Aiders & Employee Assistance Program
• Local volunteering opportunities (where applicable)

#LI-JL1

Job Purpose

To provide quality service and achieve satisfaction to our valued partners and customer.

Roles & Responsibilities

• Promote excellent customer service and ensure satisfaction is delivered consistently. (More to container line)
• Build a strong relationship with customer.
• Communicate and follow-up with customer daily on the status of their shipments or deliveries.
• Ensure customer's requirements are communicated with operations team promptly.
• Communicate and coordinate with superior and warehouse to improve department processes.
• Ensure all emails are to be respond on time.
• Coordination with internal operation team to ensure all information/date provided to them through different system for smooth operations.
• Comply with company rules and regulation.
• Do reports that required from Superior (will advise and guide)
• Other ad hoc duties as assigned

Requirement

• Able to speak and write fluent English and Mandarin
• At least 1 year experience in Logistics, Transportation Firm
• Preferably with some shipping procedures knowledge.
• Proficiency in Microsoft Office is required.
• Able to commit on Saturday.
• Might required to work or answer calls even after work (as operation still ongoing)
• Able to work independently in a busy and fast paced environment

As a key member of the Sales Support Team, the Customer care (Sales Support) Executive reports to the Head of Sales (Singapore and Malaysia). The role focuses on delivering excellent service to our customers with dedicated market focus. The responsibilities include handling customers' queries professionally to orders being placed within the expected timelines and manage inbound contacts via three (3) channels such as phone, email, and periodic sales visits.

The objective is to drive sales growth through contract renewals of the existing contracts, enhance customer satisfaction, and stay informed about the industry trends.

Key Responsibilities:

• To maintain a proactive relationship with customers in your own market responsibility area
• To facilitate good communication between customer, Sales, and Operations Departments.
• To enter customers' orders in accordance with the Purchase Order (PO) and allocate quantity. This is to ensure that the orders are in optimized delivery quantity and evenly loaded over the month.
• To anticipate customer reactions to unfavourable schedule confirmation and quality issues, etc. The Sales Support Executive is expected to address any customers' concerns and pursue information or activity to satisfy the customers' needs.
• To keep up to date with product knowledge, policies, and processes so as to provide accurate and relevant information to customers.
• To utilise the available quotation tools and knowledge about the customer, to leverage on insights leading to an improved customer satisfaction and successful resolution and upselling.

Requirements:

• Degree in Business Administration or Lifescience and Biology related qualifications
• Work experience in a SME trading or distributor environment
• 2 years of sales support experience preferred
• Organized, meticulous, and disciplined person with a good eye for details
• Able to work in teams as well as independently
• Must be able to work in fast-paced environment
• Good proficient in written and spoken English
• Proficient in MS office - Words, Excel
• Knowledge of Trade Facilities like Letter of Credit is advantageous

On behalf of our client, we are looking for a suitable candidate to join them as a Customer Support Assistant

Job description

• Reports to Contact Centre Team Lead

• Handle customer service hotline and provide the first level of support from multiple Channels

• Resolve customer queries efficiently and escalate problems/issues promptly.

• Follow Standard operating procedures closely.

• Work as a team and ensure that the contact center service level is met

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent

• Minimum C5 for English O level

• Preferably with 1 to 2 years of working experience in a call centre environment and/or service-related industry

• 3 Rotating shifts - day and night with shift allowances

Morning shift: 730am to 5 pm

Day Shift:1pm to 10.30 pm

Night shift: 10.30pm to 8am

Knowledge or Skills

• Pleasant disposition with good communication skills

• Fluency in a second language

• Computer literate and good typing skills

Work location: East (near to MRT station)

Type: Permanent

EA Registration: 22C0971|EA License No.: R21101298

1. Job Purpose

Patient Service Associate is to manage and provide frontline patient services such as patient admission, in-flight / discharge billing consultation, modes of payment consultation, general enquiries handling, birth registration and cashiering.

1. Duties and Responsibilities
2. Primary duties and responsibilities (80%)
   

- Pre-Admission Administration

- Works with Bed Management Unit (BMU) to monitor the availability of beds for elective inpatients prior to admission.

- Coordinates with the doctors / Specialist Outpatient Clinics to manage patients when elective admissions are cancelled

- Admission Administration

- Conducts financial counseling for admitting patients to explain on the charges are derived and how the bills would be financed.

- Assists the patients to complete the various modes of payment forms.

- In-flight / Discharge Administration

- Assists patients / next-of-kin to understand the bills and settle the outstanding payment.

- Assists needy patients by referring them to Business Office / Medical Social Workers Department for financial assistance schemes.

- Works with PSC’s Bill Monitoring Team (BMT) to manage patients’ outstanding bills.

- Handling of General Enquiries

- Assists patients / next-of-kin / general public on general / non-clinical / non-medical issues over the counters / telephone.

- Administration Work

- Performs IP Tagging function.

- Performs posting of charges for in-flight patients.

- Performs settlement for NETS / Credit Card transactions daily.

- Performs proper handover to Finance Department daily.

- Reply to the primary email daily.

- Birth Registration

- Assists informants to register the newborn’s birth application.

- Collects the payment for the birth registration services.

- Administrates the Baby Bonus Forms and collates the relevant statistics as required by ICA.

1. Secondary roles and responsibilities (20%)
   

- Rotational Duties

• A&E Admission Management Duties
• Processes A&E files of patients who are just warded.
• Follows-up with emergency in-patients on modes of payment as soon as they are admitted.
• Meeting Secretariat Duties
• Performs as meeting secretariat for PSC Team Leaders.
  Performs as meeting secretariat for PSC Staff Meetings.
  
• Training / Coaching Duties
• Conducts Ancillary Induction Program (AIP) training for the hospital’s new hires on rotational basis.
  
• Stationeries Ordering Duties
• Performs ordering of stocks for the entire PSC.
  Monitors the stock level for the entire PSC.
  

- System Testing Duties

• Involves as a user to assist PSC Management in testing enhanced features of the various computer systems.
  

- Performs daily housekeeping of the reception areas and workstations, in order to maintain a professional image and neatness of the work place

- Guides new hires on the SOPs and workflows.

- Takes a proactive role in participating in internal PSC projects.

- Performs ad-hoc duties as directed from PSC Management.

3. The Requirements

- GCE ‘A’ Level or Diploma Holder.

- Proficient in writing, communication and presentation skill.

- Good knowledge in computer.

- A pleasant personality with good working attitude.

- Able to work independently.

Working hours

4 day work week

Mon-Fri (any 4 days)

9am – 8pm

Every month

Rostered for a 9-6pm (weekday) or 9-2pm x2 (sat or sun)

Product area

Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.

Job description

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

Qualifications

Job responsibilities

• Build and manage relationships with C-level clients and senior partner stakeholders. Develop a comprehensive understanding of their business challenges, marketing objectives, and success metrics.
• Structure a clear, long-term joint strategy between Google and clients, and lead a cross functional team within Google to collaborate on projects and drive client success.
• Plan for, and achieve, growth goals, through the presentation of Google advertising products/solutions that will help clients to meet their marketing objectives.
• Develop forward thinking, data-driven analyses and consultative recommendations that align with customer goals, and quantify high-impact opportunities with clear recommendations to present to customers.
• Build an in-depth knowledge of how Google Advertising products work and can be used to help meet a wide range of marketing objectives.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 8 years of industry experience in digital advertising, consultative sales, business development, or digital marketing, or 6 years of experience with an advanced degree.

Preferred qualifications

• 6 years of experience managing relationships with customers and/or agencies and service partners at an executive level.
• 2 years of experience working in a complex, matrixed organization.
• Experience in a leadership role.
• Proven track record of success in strategic sales and account management, with a focus on large clients.
• Strong communication, interpersonal, and presentation skills, with the ability to build rapport and influence at all levels

Candidate is expected to carry out Test Board Maintenance activities (Visual inspection, testing, framing, rework, washing, drying, packing etc)

Candidate is also expected to identify issues by recognizing data trends and to be able to read diagram and information from circuit.

Candidate must be driven and able to work independently and systematically to maintain delivery of excellent services.

Basic mechanical, electrical and programming knowledge is preferred to facilitate troubleshooting and root cause analysis.

Responsibilities and Duties

• Repair and maintenance of Test Board

• Maintain max passing yield results

• Test Board Maintenance activities (Perform socket replacement and testing)

• Identify Issues

• Reporting of service activities

• Management of spare socket inventory

• Technical service on industrial chambers

Requirements

Service Engineer – Diploma in Engineering

Technical Specialist – Diploma in Engineering

1 - 2 Years Experience

Strong in hands-on, able to work independently with minimum supervision

Able to do soldering work on tiny component

Technical Specialist will assist Service Engineer in above duties. Diploma holders demonstrating good technical capabilities will be considered for Service Engineer

Able to do soldering work on tiny component

Job Title: Customer Service (ID3456)
Location: Changi South
Working Hours: Mon-Fri 9am to 6pm
Salary: $2500-$3500

Job Description:
• Respond to customer inquiries via phone, email, and other communication channels in a professional, courteous manner.
• Address and resolve any issues related to inventory, customs procedures, and shipment tracking.
• Provide clients with timely updates on the status of their inventory and shipments.
• Liaise with the operations team to ensure smooth and efficient handling of cross-dock shipments.
• Communicate any security or safety concerns raised by customers and assist in resolution.

Requirements:
· Minimum Diploma with 3 years in customer service, preferably in warehousing, logistics, or inventory management sectors.
· Possess knowledge in warehouse inventory software
· Able to work under stress and independently in a fast paced environment
· Good communication skills
· Customer oriented

Responsibilities:

• Collaborate with the presales team to conduct site surveys and assessments. This involves evaluating the customer's location, infrastructure, and specific requirements to determine the ideal setup and deployment for the robot.
• Responsible for setting up, commissioning the robot on-site and ensuring the robot is ready for operation.
• Perform thorough testing, identify and troubleshoot errors/failures and implement appropriate solutions to resolve the issues promptly.
• Handle repairs and maintenance tasks for the robot. This involves conducting regular maintenance activities as per the SOP/guidelines and addressing any breakdowns or equipment failures.
• Travel to customer sites, both local and international (whenever necessary), to provide on-site support, conduct setup/commissioning, perform maintenance tasks, and resolve technical issues at short notice to provide support or address urgent issues. Additionally, you should be willing to adapt to the customer's work environment and schedule, which may include night shifts and public holidays when necessary.
• Responsible for documenting service and fault reports. This includes accurately recording the details of the service provided, issues encountered, and the actions taken to resolve them. These reports are typically submitted to superiors and key individuals within the organization for review and analysis.
• Maintain detailed records of all tasks related to customer service. This includes maintaining customer service logs, updating internal service records, and ensuring all documentation is completed in a timely manner.
• Train customers and end-users on the proper handling, maintenance, and safety procedures of robot operation. Create and update documentation, including user manuals and service guides, to facilitate knowledge transfer and enhance support processes.

Requirements:

• Minimum Diploma in Engineering or other related fields
• 2 years of experience in servicing electronic and mechanical equipment / machines.
• Experience with troubleshooting and debugging hardware, electronics, and software.
• Excellent problem-solving skills and the ability to work under pressure in fast-paced environments.
• Effective communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Strong communication skills in English (both oral and written)
• Tools: Basic knowledge on handling mechanical, electrical and electronic tools.
• Able to perform simple network configuration.
• Able to work independently and as part of a harmonious and effective team.
• Able to communicate well and tactfully with customers/distributors.

Key Responsibilities:

The CGT Customer Service Operations Manager is accountable for providing comprehensive and extensive customer and patient (where applicable) care and, as a customer experience gatekeeper to support the internal stakeholders with a various range of activities, which may include (but are not limited to):

• Serve as the primary point of contact for product requests in coordination with internal stakeholders for timely responses.
• Manage the end-to-end process of product requests by ensuring timely delivery and resolving potential issues.
• Minimize delivery time while maintaining reliability through efficient coordination and proactive planning.
• Lead and contribute to process improvement projects (streamlining processes, improving accuracy, and enhancing efficiency).
• Conduct Cell Therapy platform (CellChain) training sessions for hospital centers, making sure that they have the necessary knowledge and skills to effectively utilize the platform.
• Manage external user access to the Cell Therapy platform (CellChain), ensuring data security and compliance.
• Enhance team skills and operational excellence by promoting a culture of continuous learning and improvement.
• Ensure subject matter expertise to maintain a high level of knowledge and expertise in their subject area, providing informed guidance and support to stakeholders.
• Collaborate with cross-functional teams, internal and external stakeholders, and management to leverage their expertise and contribute to decision-making processes.
• Resolve customer queries by focusing on efficient and effective communication to enhance the overall customer experience.
• Develop and implement innovative solutions to enhance the overall customer experience, identifying areas for improvement, and seeking ways to exceed customer expectations.
• Customer centric approach: Operational account management (non-promotional), including understanding the hospital’s set-up and knowing the operational KPIs (number of orders, manufacturing starts, etc.)

Commercial setting:

• Provide patient services such as travel assistance to patients and their care givers, as applicable.
• Coordinate local cryopreservation logistics and payment process, as applicable.
• Oversight of the local release, logistics and system transactions process related to shipment via distribution depot, as applicable
• Coordinate and contribute to cross-functional commercial meetings, by collaborating with multiple stakeholders to address topics such as product requests, market trends, and customer needs and insights.
• Own the Product Request process for all sites’ onboarding and ensure accuracy of the master data set-up.
• Support with regulatory, RMP and outcomes-based reporting, as applicable based on local country requirements.

Clinical trial setting:

• Create and execute the End-to-End operational treatment process to fit the trial design and protocol.
• Support pan-Therapeutic Area (TA) set up and roll out in close collaboration with the cross-functional clinical trial teams.
• Participate in Site Initiation Visits (SIV) in collaboration with internal stakeholders to support timely site readiness for First Patient First Visit (FPFV). This involves ensuring smooth onboarding processes, correct master data set-up and providing support to external users.
• Manage slot requests and communicate key milestone timelines to both external and internal stakeholders. This includes coordinating with various teams to ensure smooth and efficient scheduling.
• Key gatekeeper for critical KPIs: DtD/VtD. Work closely with cross-functional clinical trial teams in supporting clinical trial protocols and the respective vein-to-door and door-to-door metrics.

Essential Requirements:

• Education: Bachelor’s degree minimum.
• Work Experience: +5 years in customer support (service) in healthcare industry.
• Laguage: Native level of Korean is a must, Fluency in English is a must, Business proficiency in Chinese is preferred, Business proficiency in Japanese is preferred.
• Supply chain / logistics experience is highly preferred.
• Understanding of the pharmaceutical industry and healthcare business service offerings and customer needs.
• Strong track record of successful team collaboration and delivery of results.

• Position: Admin Assistant (Customer Service/Reception)
• Location: Promenade
• Working hours: Monday to Friday (8.45am - 6pm)
• Salary (commensurate with experience): Up to $2,800 + Performance Bonus
• Duration: Permanent
• Industry: Coworking Space

Main Responsibilities:

• Answer phone calls, greet clients in a professional manner
• Taking messages for clients as they require, straight onto their phones, via voicemail or written
• Filing, general administrative matters, take charge of receptionist matters
• Ensuring that all billing are filled out immediately and accurately in your time sheet and all cleaning or handyman issues are written into the appropriate books
• Handle complaints and compliments
• Any other ad-hoc duties required

Requirements:

• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications
• At least ‘N’ Level certificate
• At least 1 year of relevant experience in Customer Service

Email to: [email protected] for more information.

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Deputy Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Benefits

1. Competitive Salary: Earn up to $2,800 basic, plus variable bonuses for outstanding performance.
2. Work Schedule: Enjoy an alternating 5- or 6-day work week
3. Training Opportunities: Receive comprehensive training, even if you lack prior experience, with a supportive environment for learning and growth.
4. Dynamic Work Locations: Choose from multiple exciting locations, including Tiong Bahru, Cluny Court, Telok Ayer, Neil Road, ION Orchard, and East Coast.
5. Career Development: Opportunities for advancement within the company, with regular performance reviews and chances to grow into leadership roles.

Job Description

We are seeking a Service & Bar Associate / Lead to join our vibrant and customer-focused team. You will play a key role in delivering exceptional service, preparing beverages and food, and maintaining operational standards.

Roles & Responsibilities

• Customer Interaction: Greet and engage with customers, providing friendly and attentive service.
• Beverage & Food Preparation: Craft coffee-based beverages, teas, and menu items following our unique recipes and procedures.
• Service Excellence: Serve food and beverages while ensuring a high standard of customer satisfaction.
• Menu Knowledge: Be well-versed with the menu to make recommendations to customers.
• Order Management: Follow standard operating procedures for order-taking and food & beverage preparation.
• Cashier Duties: Handle payments and maintain accurate cash register records.
• Station Setup: Ensure workstations are properly set up and stocked before the start of each shift.
• Cleanliness & Maintenance: Keep work areas clean and orderly, and manage inventory efficiently.
• Stock Management: Monitor and replenish inventory to support daily operations, minimizing wastage.
• Team Support: Assist in various tasks as needed, contributing to the smooth operation of the establishment.

Requirements

• Experience: Preferably 1 year of service experience, though not mandatory. Training will be provided for those new to the industry.
• Work Ethic: Demonstrates initiative, strong work ethics, and a desire to learn and improve.
• Personality: Warm, cheerful, and customer-oriented.
• Communication: Strong communication skills, fluent in English (additional languages are a plus).
• Team Player: Capable of working both independently and collaboratively.
• Flexibility: Willingness to work shifts, including weekends and public holidays.

Additional Information

1. Salary: Up to $2,800 basic plus variable bonus.
2. Work Week: Alternating 5 or 6 days per week (e.g., 5 days in the first week, 6 days in the second), including weekends and public holidays.
3. Shifts: 8 or 10-hour shifts, with the earliest start at 7am and the latest end at 7:30pm.
4. Locations: Tiong Bahru, Cluny Court, Telok Ayer, Neil Road, ION Orchard, East Coast.

Career in the Hospital

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

We are seeking a dynamic, resilient and highly dedicated Patient Service Associate to join our Specialist Outpatient Clinics.

As a Patient Service Associate, you will deliver friendly, efficient customer service and create a warm and welcoming atmosphere for our patients and visitors, with the key aim of providing excellence patient care and satisfaction.

Key Responsibilities

• Counter Registration
• Perform registration and screening of patients
• Perform accurate billing and timely collection of payments
• Comply to clinic facilities readiness
• Consultation Room
• Assist clinicians and/or therapists during clinic consultation.
• Provide proper care and coordination and coordinate first/follow-up appointments for patients.
• Manage wait time and keep patient updated in a timely manner.

Key Requirements

• Minimum “N” Level.
• Healthcare or service or related industry preferred but not required.
• Proficient in computer skills.
• Team player with good communication and interpersonal skills.
• Able to multitask and work in a fast paced environment.

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.

Shaft Line Solutions (SLS) are looking for an experienced leader to develop the East Asia & Australasia region of our transactional Field Service (FS) business. SLS FS is a global team of service professionals with harmonised ways of working and the tools, processes and systems required to deliver the highest quality of services for our customers. In our team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, we never compromise them.

We are now looking for a Field Service Manager, East Asia & Australasia who can inspire and develop a continuous improvement mindset in a multiple country team. A leader who is both safety-focused and passionate about delivering the highest quality of services to our customers. The position is a permanent opportunity. The location for the position is at Pandan Crescent, Singapore.

Your main responsibilities:

• Lead and manage the operations of the transactional field service business for SLS.

• Ensure efficient operations and implement strategic action plans to meet strategic priorities.

• Ensure the end-to-end SLS field service process is followed in Team 4

• Ensure a high level of customer satisfaction.

• Lead and develop high performing teams while coaching, developing, and supporting talent.

• Foster and develop a generative safety culture within the organisation.

• Drive skill development, capacity planning and utilisation rates of service engineers

• Implement, maintain, and develop processes according to strategy and QHSE guidelines.

• Monitor and report on operational performance in relation to QEHS, Financial, Resourcing, Planning, Administration, Skills & Training, Tools & Investments.

Main requirements in this role:

• BSC in Marine Engineering

• Field Service Engineer background is desirable

• Solid experiences in leading Multi-cultural Field Service Team

• Safety-first mind-set with the ability to inspire others to climb the safety culture ladder.

• Commitment to delivering excellent customer service and a passion for continuous improvement.

• 5 years or more experience working within a Service Delivery function within the Marine Industry.

• Knowledge and understanding of SLS products and services is a must

• Good communication and team building skills.

• Marine engineering background is beneficial.

• Well-developed cultural awareness and situational sensitivity.

• Willing and able to travel.

Summary:

• Basic up to 4.5k
• Performance bonus
• 5 days work week
• Location: Pioneer
• MNC company
• Career Advancement
• CNC machines

Key Responsibilities:

• To repair & service CNC machines in the region
• To implement service programmes for customer service
• Machine Installation
• Documentation (Service report, Machine registration, filing and record)
• Other related adhoc duties

Key Requirements:

• Min Diploma in Electrical / Mechanical Engineering
• Min 2 years of relevant experience in servicing CNC turning / milling machines
• Possess own vehicle

Interested applicants, please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Please be notified that only shortlisted candidates will be notified.

Your recruiter for this job: Stella

WhatsApp me @ 8772 4117 for a prompt response to your enquiry!

Stella Aw Yong See Hui | R24121552

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Benefits

1. Competitive Salary: Up to $3,500 basic + bonus.
2. Night Shift Allowance: Up to $150 per shift.
3. Transport Allowance: Up to $100 for your convenience.
4. Medical & Dental Benefits: Comprehensive coverage.
5. Career Advancement: Clear opportunities for growth in a dynamic, exciting environment.

Job Description

Join our energetic and vibrant bar team as a Bar Crew member! If you love mixing drinks, interacting with customers, and working in a fast-paced environment, this is the role for you. Be part of a dedicated team in a popular restaurant serving up refreshing cocktails, traditional Japanese beverages, and ensuring that every guest has an unforgettable experience.

Roles & Responsibilities

• Drink Preparation & Service: Prepare and serve a wide range of alcoholic and non-alcoholic beverages, including cocktails, beers, and Japanese drinks like sake.
• Bar Maintenance: Ensure the bar area is clean, organized, and well-stocked, including managing inventory, glassware, and cleaning surfaces.
• Stock Management: Assist in monitoring and restocking liquor, garnishes, and bar tools as needed.
• Team Collaboration: Work closely with other bar staff, servers, and kitchen crew to ensure timely service of drinks and food.
• Hygiene & Safety: Follow strict hygiene and safety guidelines for handling beverages and food.

Requirements

• Experience: Prior experience in a bar or customer service role is preferred.
• Skills: Strong communication and interpersonal skills.
• Multitasking: Ability to handle multiple tasks efficiently in a fast-paced environment.
• Knowledge: Knowledge of cocktails, sake, and Japanese drinks is a plus.
• Personality: Friendly, approachable, and passionate about delivering excellent customer service.
• Teamwork: Able to work collaboratively in a team-oriented environment.

Additional Information

• Location: Suntec City Mall
• Salary: Up to $3,500 basic + bonus
• Working Hours: 6-day work week, 5:30 pm to 2 am (including weekends)
• Night Shift Transport: Provided
• Transport Allowance: Up to $100
• Night Shift Allowance: Up to $150
• Medical & Dental Benefits
• Birthday Ang Pao
• Incremental Annual Leave: Starting from 10 days
• Career Advancement Opportunities

JOB OVERVIEW

Our SAP Concur Customer Success organization serves as a focal point for our customers to achieve success with Concur. As a CSP Advisor, you will be responsible for a portfolio of Customers by developing long term relationships, measured through revenue growth, retention and advocacy. This is a strategic role working with our key customers, SAP Concur’s internal teams and has central importance to our ongoing success as a company. In this role, you will spend your days partnering with our customers to provide strategic recommendations around maximizing the quantifiable business impact from their subscription with Concur.

Responsibility

• Proactively engage and build partnership with Customer C-suite stakeholders and decision makers to support your clientele throughout the customer life cycle stages, from adoption, consumption, expansion and renewal.
• Meet & achieve Customer Success KPIs on retention, renewal, growth and advocacy.
• Own the Customer’s Success Planning and conduct Customer Business Reviews to drive adoption, consumption and value received from their utilization of the Concur solutions.
• Establish strategic relationship with customers and be seen as a trusted advisor
• Competent in conveying and articulating both quantifiable and qualitative value and impacts to the Customer’s business.
• Work in partnership with Client Sales Executives (CSE) to devise and execute Customer Success and Revenue Plan, by active identification of opportunities through the conversations and review we have with the client, and passing them on to the CSE for further qualification and closure.
• Actively contribute and participate in organizational development, learning and growth projects
• Maintain data integrity through regular and timely updates on the client’s success plan.
• Be a client advocate and a voice of reason as you collaborate across cross functional teams within SAP and Concur.

Skills & Qualifications:

• 3 -8 years of account management or customer engagement experience in managing and growing a portfolio of existing customers
• Cloud customer engagement experience with large global companies with a high-level of complexity, focus and intensity.
• Track record in establishing, maintaining and growing broad and deep relationships within each customer account.
• Experienced in developing advanced account strategies that drive success through delivering value and insight relevant and unique to each customer
• Ability to uncover how a customer defines success and the ability to align that vision with SAP Concur’s value delivery to create enduring trust-based partnerships
• Strong understanding and track record in Customer Life Cycle Management in driving customer adoption and value realization
• Proven track record of exceeding retention and growth targets
• Highly structured approach with strong collaboration, communication and problem solving skills – ability to handle issue resolution and navigate customers’ matrix environment
• Understanding of SaaS and ideally Concur solutions - ability to articulate the value of Concur solutions and how we help solve customer business problems
• Strong business acumen and ability to drive a value-based conversation
• Strong conflict management skills. Ability to multitask and leverage the broader internal SAP teams to drive Customer win-win outcomes.
• Facilitate client meetings that measure progress and business impact
• Motivate and mobilize customers and cross functional partners through collaboration and clear communication
• Drive objective achievement through disciplined planning and organization - setting objectives through the development of actionable steps with assigned owners, timelines and measurements while anticipating and removing roadblocks and orchestrating multiple resources
• Uncover opportunities through analysis, inquisitiveness and a deep understanding of your customer’s business including initiatives and drivers and aligning those to solutions

We are looking for Senior/Occupational Therapists to be a part of our dynamic trans-disciplinary team of Allied Health Professionals which include Occupational Therapist, Speech Therapist, Physiotherapist, and Psychologist. Community Integration Service (CIS) provides a range of intervention programs (individual and group activities) to support our client's ability to participate in the home and community. Individual intervention session are provided at the client’s home.

CIS aims to support the integration of children and youth with physical disabilities into their schools and community so that they can reach their fullest potential. This is achieved by empowering clients with skills for holistic development and promoting supportive environments in collaboration with families, educators and community partners.

Job Responsibilities:

• Assess and identify the individual needs of clients and formulate, develop and implement appropriate individualised therapy programmes;
• Liaise with various disciplines involved in the rehabilitative treatment process;
• Work independently and provide intervention sessions at home;
• Refer clients to the respective specialists for consultation and intervention;
• Facilitate discussions with caregivers and educators in schools;
• Provide/organise group activities for clients;
• Work closely with the AHP team involved in delivering service to clients; and
• May be assigned AHPC supervisory function for senior therapist.

Job Requirements:

• Recognised Degree in Occupational Therapy (listed in https://www.healthprofessionals.gov.sg/ahpc/apply-to-be-a-registered-allied-health-professional/lists-of-recognised-qualifications);
• Fully registered therapist with the Allied Health Professions Council in Singapore;
• Prior working experience with paediatric group is preferred;
• For senior role, applicant should have at least 5 years of direct experience; and
• A team player and adaptable to work in a community based setting.

Responsibilities and Duties:

· Welcome and orientate visitors/patients upon arrival at the lobby.

· Assist visitors/patients with online pre-registration and checking in at the self-help kiosks and entry gantries, as well as checking out at the exit gantries.

· Ensure crowd control and proper queue management at the self-help kiosks and monitor human traffic flow at the entry gantries, to avoid tailgating instances.

· Assist visitors/patients with way-finding around the hospital premises.

· Ensure that cleanliness, safety and conditions of equipment used at waiting area, self-help kiosks and gantries are well maintained and functioning

· Handling of enquiries or feedback from the visitors/patients

· Conduct checks of the waiting area and toilets at L1 ensuring that they are clean and their amenities are well stocked, maintained and in working condition.

· Welcome and orientate public upon arrival at sheltered car porch / lobby.

Job Requirements:

· Minimum GCE ‘N’ levels.

· Experienced in customer service with good interpersonal skills.

· Minimum 1-2 years of relevant experience especially in healthcare sector.

· Cheerful and friendly personality and enjoys interactions with the public, especially the elderly.

· Service-oriented and a good team player.

· Able to commit to shift work.

POSITION DESCRIPTION

JOB TITLE: COACH (SOCIAL SERVICE ASSISTANT)

DEPARTMENT: SMALL GROUP CARE

REPORTS TO: HEAD OF DEPARTMENT

_______________________________________________________________________________________________________________________________

Objectives: The objective of PSGC is to provide trauma-informed care in a safe and nurturing environment to help the Children & Young Persons (CYPs) recover from their past traumatic experiences and promote their overall well-being.

Desired outcomes: The desired outcomes for the CYPs in the PSGC are as follows:

i. Safety from abuse and neglect while in care;

ii. Improved emotional and behavioural functioning in residential, school and family settings;

iii. Experience of stability while in care; and

iv. Reintegration with their families (or other appropriate permanency options, i.e. fostering, stepping down to main Home/other Homes) within 18 months of entry into the PSGC.

The Job:

1. Help create and maintain a child-centred, homely therapeutic community that is responsive to the developmental needs of clients, where clients are enabled to grow holistically, work towards emotional stability and develop their full potential.

2. Familiarise oneself with the background, treatment plan and daily progress of all clients and help implement their treatment plans.

3. Provide individualised care and supervision of 1 - 2 CYPs, supporting the Supervisor/ Social Worker/ Psychologist/ Head of Dept in the intervention programmes carried out in the residential, school and family settings.

4. Conduct one face-to-face session (at least ½ hour) with their assigned CYPs every week, using therapeutic approaches and other intervention strategies such as OT and Positive Behavioural Plans.

5. Carry out the daily operational duties and supervise clients in their regular activities such as having their meals, going to school or attending programmes run by the SGC, and participating in these activities with the clients where appropriate.

6. Assist clients with any difficulties related to day-to-day issues in the dorm, and ensure their welfare and safety

7. Promote discipline among the clients and be a mentor or role model to them.

8. Assess and respond to crises or conflicts (including using MAPA skills) and escalate to supervisor or deputy head of the home when needed.

9. Provide feedback to the Deputy Head and Social Worker on clients’ behaviours and compliance with activities that are part of their treatment plan.

10. Participate in shift-to-shift communication, which includes completing daily documentation, reading the logbook and providing important handover information to staff at the change of every shift.

11. Liaise with clients’ parents / family regarding day leave or home leave (in consultation with the case worker / social worker).

12. Plan, implement and evaluate programmes that will complement the therapeutic goals developed by the Social worker.

13. Carry out structured activities according the PSGC’s schedule.

14. Organise events and outings for the clients.

15. Look into volunteer recruitment, training and scheduling.

16. Form partnerships with external agencies and vendors on the provision of value-add services to the clients.

17. To perform other tasks as assigned by Deputy Head, PSGC.

Candidate Requirements:

Academic & trades qualifications

• Min GCE “O” Well versed in English and a 2nd language (Chinese/Tamil/Hindi/Malay)

Desirable

• A Diploma in Social Services/ Counselling/ Psychology

Work experience & skills

Essential

• Able to supervise & manage groups of challenging children
• Able to plan and execute programmes & activities for children
• Able to empathize, relate to and understand children

Desirable

• Has relevant experience or has worked in a child-centred environment
• Has experience with children & youths with trauma, challenging behaviour or special needs.
• Trained in first-aid and can perform first aid in case of emergency

Personal qualities & behavioural traits

Essential

• A Team player
• Has a strong passion for children, plenty of patience and wants to make a difference in the lives of disadvantaged children and young persons.
• Can work independently, has a pleasant disposition and able to maintain good working relationships with other staff.
• Good interpersonal skills to provide psychological support for children
• Strong morals and ethics, along with a commitment to children

Only Shortlisted applicant will be notified.

• Single Point of Contact for our customers and be available all operational events and escalations.
• Driving 24/7 Day-2 team on technical grounds to align with customer expectations and contracts.
• Knowledge on Core products and technologies of Cisco is a must
• Knowledge on Aruba Clearpass, Fortinet & Palo Alto Firewalls are preferred experience.
• Planning, Monitoring and Delivery of operations tasks timely and successfully
• Understand the support contract types for each customer and deliver service based on their agreed scope and SLA
• Understand the process and practices related to support Tools, Templates and Standard Operating Procedures.
• Building relation with vendors and partners for product support problems and managing customer expectations accordingly.
• Driving all escalations on technical grounds and manage customers accordingly for the resolutions.
• Maintain team bonding with all the support engineers and mentoring on support delivery.
• Build and develop standard operating procedures, technical documentation, knowledge base.
• Ability to conduct postmortem and root cause analysis to clearly identify the issue and develop prevention plan/strategy is a key requirement.
• Proficient in producing RCA and IR reports for all high severity/priority incidents and presenting customer with confidence.
• Involve actively with cross-function teams to engage and co-ordinate to represent Logicalis as One and improve support functionality.

The Individual and their Experience:

• Minimum 8+ years of relevant experiences in Networking technologies with not les than 5 years of experience in Network Operations as a Lead.
• Intermediate level of understanding on Networking concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, NAC, etc.
• Proven track record of leading operations and customer management with effective communication and presentation.
• Strong, smart-working attitude with ability to work well under pressure and high demanding customer environment during crisis.
• Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both Logicalis and customer management.
• Out-of-box thinking is mandatory during escalations to manage customer, vendors, technical teams for setting right expectations and finding quick resolutions.
• Proficient in communicating and written skills in English
• Proficient in writing Incident Reports, RCA and general reporting for QBRs.
• Candidate with CCNP or equivalent technical certification.
• Candidate with ITIL Foundation certified.

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

PLEASE APPLY HERE ONLY - https://jobs.sap.com/job-invite/409693/

ABOUT SAP

As the market leader in enterprise application software, SAP empowers companies of all sizes and industries to innovate through simplification. From back office to boardroom, warehouse to storefront, on-premise to cloud, and desktop to mobile, SAP enables people and organizations to collaborate more effectively and leverage insights to stay competitive. SAP’s applications and services help customers operate profitably, adapt continuously, and grow sustainably.

PROGRAM DESCRIPTION

Within the Customer Services and Delivery (CS&D) board area, the mission of SAP Enterprise Cloud Services is to shape the future of SAP by providing a comprehensive, end-to-end managed services experience that supports customers throughout their cloud transformation journey. Our goal is to offer a range of cloud deployment options, leveraging SAP’s infrastructure, partner infrastructures, and public cloud platforms.

THE ROLE

The Technical Service Manager (TSM) plays a critical role within the SAP Enterprise Cloud Services - APJ & GCR organization as a trusted advisor, responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services. As the primary point of contact for customers in technical discussions and escalations, the TSM is tasked with developing a deep understanding of each customer’s landscape, advising on technical requirements, and addressing complex challenges throughout the customer lifecycle. This role also involves close collaboration with Customer Delivery Managers and internal delivery teams to ensure customer satisfaction through the delivery of high-quality services.

ROLE REQUIREMENTS

Key Responsibilities

• Serve as the primary technical contact for SAP Enterprise Cloud Services customers, offering guidance and support across their lifecycle.
• Gain a deep understanding of customer goals and challenges to offer tailored solutions and recommendations.
• Manage and resolve escalations related to SAP Enterprise Cloud Services customer landscapes.
• Advocate for value-added services within the SAP Enterprise Cloud Services portfolio to meet customer needs.
• Collaborate with SAP Enterprise Cloud Services delivery units to establish long-term service plans and account visions.
• Participate in on-site customer visits when necessary and support customers’ Intelligent Enterprise transformation as a technical consultant.

Education, Skills, and Competencies

• Bachelor’s degree in Computer Science, Engineering, or Information Management (or equivalent experience).
• Solid expertise and in SAP technologies (SAP certification preferred).
• Strong focus on customer service and communication, with the ability to explain technical details to non-technical audiences effectively.
• Analytical and solution-focused mindset with excellent English communication and presentation skills.
• Proven skills in managing customer escalations, process improvements, and key relationships.
• Working knowledge of hyperscalers, multi-cloud integrations, networking, and virtualization technologies (e.g., load balancers, VMs).
• Ability to perform under pressure and consistently deliver value to customers and the organization
• Experience working with international and cross-cultural teams for seamless project execution.

Work Experience

• 9+ years of SAP technology (BASIS) experience in the IT industry.
• 5+ years of customer-facing experience, with demonstrated skills in de-escalation, conflict resolution, and executive-level relationship management.
• Proven technical project management skills to handle complex customer projects efficiently and resolve issues effectively.

#SAPECS #ECS #SAPTechnicalConsultant #SAPBasisCareers

WHY JOIN US

This is an exciting opportunity to join SAP’s dynamic, international team and make a significant impact on the future of cloud services. If you're passionate about driving customer success, thrive in a fast-paced environment, and have a deep technical expertise, you will find immense satisfaction in this role. Join us and contribute to helping customers navigate their cloud transformation journeys while advancing SAP’s cloud capabilities.

If this sounds like the perfect fit for you, we look forward to hearing from you!

LOCATION

Singapore

EXPECTED TRAVEL

Expected travel requirement is 10%

SAP'S DIVERSITY COMMITMENT

At SAP, we believe that innovation thrives through the development of a diverse workforce. We celebrate and appreciate the unique competencies that each individual brings to the company.

Product area

Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.

Job description

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

Additional job description

As an Account Manager, you'll provide advertising solutions to clients in the eCommerce industry. You will work closely with internal teams and external resources to develop Google's proposition in this dynamic industry and develop relationships with clients and agencies to grow client’s business.

Qualifications

Job responsibilities

• Partner with our customers in the e-commerce industry to unlock performance and brand marketing goals with Google solutions.
• Collaborate across a broad range of teams to bring the best of Google advertising products to our customers.
• Build expertise in customer business goals, Google AI solutions and e-commerce industry dynamics.
• Be a trusted business partner for client marketing solutions, and optimize Google Ads in order to maximize results for advertisers.
• Provide excellent customer service to Google's advertisers, identify, and solve client problems proactively and creatively.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in advertising, consultative sales, business development, online media environment, or marketing role.

Preferred qualifications

• Experience in digital advertising and performance marketing, and knowledge of the digital media and advertising ecosystem.
• Ability to build and develop relationships with stakeholders of all levels, including customer and agency levels.
• Ability to operate in a fast-paced, constantly evolving team environment, navigate through ambiguity, and work with minimal guidance.
• Ability to communicate in English and Mandarin fluently to communicate with and serve Mandarin-speaking customers.
• Excellent project management, organization, and investigative skills.

Product area

Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.

Job description

The International Growth Team (IGT) helps customers and Google realize the full potential of international growth across Google Ads. We're a global team composed of experienced Strategy Consultants, Consultative Sellers, and Operations Experts. We pride ourselves on our deep knowledge across industries, geographies, and products. Our core identity is that of being strategy partners (i.e. transforming export intelligence into bold actions that drive growth), connection catalysts, and being global natives. Our customers operate in an increasingly globalized world. Google’s global reach and in-depth market knowledge allow us to support our advertisers along the various steps of their international growth journey. As an expert on international expansion processes/success factors and member of a global network, you'll be a trusted advisor and partner to our customers. From strategic planning support, identifying the right target markets, to setting them up for success within their non-domestic footprint, you'll provide insights and direct support, helping them reach and exceed their international ambitions.

Qualifications

Job responsibilities

• Identify high-impact international growth opportunities based on existing frameworks and tools, and develop new ideas and approaches to drive international growth and scale for an assigned portfolio.
• Understand customer's objectives, and be a digital consultant to businesses in APAC looking for international opportunities.
• Understand the market landscape, and develop and execute projects around international growth, impacting clients' understanding of global markets.
• Contribute to growing international growth acumen and resources within Google, and support other members in your network by sharing knowledge about your assigned market.
• Build thorough knowledge related to advertising on Google, Google Display Network, and YouTube.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in advertising sales, consulting, media, or working with advertising agencies.
• Experience in cross-border or exporting business.
• Experience in an analytical capacity, leveraging data to generate market insights or business proposals.
• Experience in a sales or client-engagement role.
• Ability to communicate in English and French, German, or Spanish fluently to interact with local clients and stakeholders.

Preferred qualifications

• Experience developing grounded, insight-driven narratives and applying them in mobile, digital, and offline mediums into actionable business growth opportunities.
• Experience working in Europe or knowledge of European markets/regions.
• Knowledge of digital advertising.
• Ability to take initiative and work well in ambiguity, with an entrepreneurial and goal oriented mindset.
• Excellent communication, analytical, project management, presentation, and organizational skills, and ability to tell stories with data.

• Position : Sales Coordinator (Customer Servicing) - Up to $3,500 + AWS - WEST
• Location : West - Pioneer
• Working hours : Monday to Friday | 8.15am to 5.30pm
• Salary (commensurate with experience) : Up to $3,500 + AWS + 12 - 18 Days Annual Leaves + Medical Benefits
• Duration : Permanent
• Industry : Electronics Engineering/Lift Specialist

Main Responsibilities:

• Support daily operations activities in customers servicing
• Receive service request calls from lift companies
• Scheduling of daily service jobs for technician
• Doing quotations and preparing invoices to customers
• Other Ad-hoc tasks assigned by Supervisor

Requirements:

• Minimum of or O’ Level with at least one year of working experience.
• Proficiency in Microsoft Words & Excel.
• Bilingual in English and Mandarin to liaise with clients who can only speak mandarin.

Email to: [email protected]

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***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Senior Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.