Roles & Responsibilty

Oversee Daily operations: Manage the day to day activities of the laundry facility, ensuring efficient processing and quality control.

Supervise staff: Lead and direct people on their role and responsibility

Safety protocols: Implement and enforce safety procedures to protect employees and prevent accidents

Customer Service: Handle customer inquiries, resolve issues and ensure consumer satisfaction

Continuous improvement: Analyse processes, identify areas of improvement and implement changes in the existing work area.

Inventory management: Manage supples, linens and uniforms optimizin inventory levels

Need to work overtime to handle emergency delivery

Worktime 7 AM to 9PM. shift work and overtime

• Position : Material Planning/Customer Service Executive (Japanese Speaking) - Up to $6,000 - Tai Seng
• Location : Tai Seng
• Working hours : 5 Days Work Week – Monday to Friday: 8.30AM to 5.30PM
• Salary (commensurate with experience) : Up to $6,000 + AWS + Bonus + Mobile & Transport Claims + Annual Increment + Medical & Dental Benefits + Annual Health Screening + 14 Days AL
• Duration : Perm
• Industry : Semiconductor

Responsibilities:

• Oversee and coordinate the transfer of projects from Japan HQ to the ASEAN region
• Conduct demand planning based on customer’s requirements and forecasts
• Maintain and manage inventory levels optimally
• Collaborate closely with Sales and Customer Service departments for delivery coordination
• Provide accurate and timely reporting of actual and forecasted numbers to suppliers and Japan HQ
• Develop a good understanding of Customer Products and Supply Chain
• Any other ad-hoc duties assigned

Requirements:

• Minimum Diploma in Business Management, Supply Chain or equivalent
• Minimum 3 Years of experience in customer service, purchasing or material planning in the electronics or semiconductor industry
• Proficient in Microsoft Office
• Proficiency in Japanese is mandatory for effective coordination of project transfers from Japan HQ

Email to: [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jeslyn Tan

Associate Consulting Director (APAC)

Reg no.: R21101247 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Introduction:

Hostmost Group of Companies is a leading Marine Radio Communications and Navigation system service provider. Established in 1989, we have expanded our operations globally, providing reliable services to clients across different regions. With 14 wholly owned offices and depots spanning Asia to North America, we pride ourselves on maintaining a strong global service network. At Hostmost Group, we believe in continuous improvement and invest in staff training to stay ahead of industry trends and requirements. Our group is currently expanding and there will be several vacancies available.

Job Descriptions:

·Manage sales enquiries and process quotations.

·Process sales or service orders.

·Process draft billings.

·Meet up with customers.

·Any ad hoc duties as assigned

Requirement:

· Diploma & above.

· Minimum 2 years of sales or admin experience. Commensurate with experience.

·Knowledge of SAP will be an advantage.

·Only Locals (Singaporean or PRs) need to apply.

Location:

·Near Pasir Panjang MRT station (SINGAPORE)

Interested candidates who wish to apply for the advertised position, please send full resume with the following details:

1. Reasons for leaving ALL your employment

2. Current & expected salary

We regret that only shortlisted candidates will be notified.

Job Type: Permanent

Pay: $2,800.00 - $4,000.00 per month

Benefits:

• Dental insurance
• Health insurance

Schedule:

• Monday to Friday

Work Location: In person

Job Summary

As a Customer Relations Specialist, you will play a crucial role in supporting our sales team by managing day-to-day sales operations, coordinating schedules, and handling customer inquiries. Reporting directly to the Sales Manager, you will be the backbone of our sales department, ensuring that all sales-related activities run smoothly and efficiently. This role requires excellent organizational skills, attention to detail, and a proactive approach to problem-solving. Your efforts will help maintain strong customer relationships, improve sales processes, and contribute to the overall success of the team.

Responsibilities:

• Sales Coordination: Assist the sales team in organizing schedules, managing sales documents, and effectively communicating relevant information to internal and external stakeholders.
• Customer Engagement: Collaborate with the Sales Manager in client meetings, ensuring seamless communication and fostering strong customer relationships.
• Order Management: Handle incoming sales inquiries and process orders through phone or email, ensuring all customer requests are met promptly and accurately.
• Resource Management: Ensure the availability and adequacy of sales-related equipment and materials, supporting the sales team in their daily operations.
• Customer Support: Provide excellent after-sales support by responding to customer inquiries and addressing any issues that may arise, ensuring high levels of customer satisfaction.
• Issue Resolution: Proactively inform clients of any unforeseen delays or problems, maintaining transparency and trust.
• Data Management: Develop and maintain an organized filing system for managing sales databases, keeping all sales records up-to-date and easily accessible.
• Process Improvement: Identify potential shortcomings in current sales processes and propose innovative solutions to enhance efficiency and effectiveness.

Requirements:

• Experience: Prior experience as a sales coordinator or in administrative roles is advantageous.
• Expectations: Interest in becoming a confident, customer centric and results driven salesperson in the future.
• Technical Skills: Proficiency in MS Office and other computer applications relevant to the role.
• Education: Diploma or higher qualification in a related field.

Job Summary

As a Customer Relations Specialist, you will play a crucial role in supporting our sales team by managing day-to-day sales operations, coordinating schedules, and handling customer inquiries. Reporting directly to the Sales Manager, you will be the backbone of our sales department, ensuring that all sales-related activities run smoothly and efficiently. This role requires excellent organizational skills, attention to detail, and a proactive approach to problem-solving. Your efforts will help maintain strong customer relationships, improve sales processes, and contribute to the overall success of the team.

Responsibilities:

• Sales Coordination: Assist the sales team in organizing schedules, managing sales documents, and effectively communicating relevant information to internal and external stakeholders.
• Customer Engagement: Collaborate with the Sales Manager in client meetings, ensuring seamless communication and fostering strong customer relationships.
• Order Management: Handle incoming sales inquiries and process orders through phone or email, ensuring all customer requests are met promptly and accurately.
• Resource Management: Ensure the availability and adequacy of sales-related equipment and materials, supporting the sales team in their daily operations.
• Customer Support: Provide excellent after-sales support by responding to customer inquiries and addressing any issues that may arise, ensuring high levels of customer satisfaction.
• Issue Resolution: Proactively inform clients of any unforeseen delays or problems, maintaining transparency and trust.
• Data Management: Develop and maintain an organized filing system for managing sales databases, keeping all sales records up-to-date and easily accessible.
• Process Improvement: Identify potential shortcomings in current sales processes and propose innovative solutions to enhance efficiency and effectiveness.

Requirements:

• Experience: Prior experience as a sales coordinator or in administrative roles is advantageous.
• Expectations: Interest in becoming a confident, customer centric and results driven salesperson in the future.
• Technical Skills: Proficiency in MS Office and other computer applications relevant to the role.
• Education: Diploma or higher qualification in a related field.

Join our Team @ D'Penyetz Lor Chuan!

We are recruiting for a positive Service Staff to help us with our F&B establishment on a permanent basis.

Restaurant Service Crew Responsibilities:

• Process customers’ orders and generate their bills.
• To clean all tables after clients have left and get such tables prepared for the next set of clients.
• To maintain the cleanliness of service areas as required.
• Please prepare, serve, and pack warm foods, and beverages to clients according to the orders.
• Daily clean of plates and bowls with provided Automated Dishwasher
• Storing ingredients and food items according to food safety standards.
• Monitor stock and place orders when there are shortages.
• Opening/Closing of Service Areas.

Requirements:

• Entry-level / no working experience are welcome to apply, and training will be provided
• Demonstrate the ability to multi-task and work well in a fast-phase environment.
• 5.5 days' work week, off on weekday
• Able to work on weekends, and public holidays.
• Remuneration varies according to experience.

Job Highlights:

• Walking Distance to MRT Stations (8 mins walk from MRT to Building
• Competitive Salary
• Meal Provided
• Outpatient Medical Benefits
• Birthday Leave

WhatsApp Message Us Now!

Recruitment Hotline 9101 1238

Responsibilities:

• Develop channel-specific marketing strategies aligned with overall business objectives.
• Collaborate with sales team to understand the needs and preferences of different distribution partners.
• Develop business plans tailored to specific channels, focus categories and target audiences.
• Create marketing collateral and sales support materials such as brochures, presentations, and product training materials.
• Lead SNOP (Sales and Operations Planning) process from sales angle by working with the team on business demand.
• Plan and execute promotional campaigns to drive sales through key channel partners.
• Coordinate with channel partners to leverage their marketing channels and resources for campaign execution.
• Conduct market research to identify trends, opportunities, and competitive threats within the food service industry.
• Analyze sales data and customer feedback to gain insights into channel performance and effectiveness of business plans.
• Lead an inside sales team to service tail end customers which are lower potential.
• Any other relevant and ad-hoc tasks assigned by line manager.

Prerequisites

• Minimum 5 years of experience in channel development, sales, or marketing roles, with a proven track record of developing and executing successful channel strategies, experience in the food service industry is highly preferred.
• Degree in Marketing, Business Administration, or a related field. An MBA or equivalent advanced degree is a plus.
• In-depth knowledge of market trends, opportunities, and competitive landscape within the food service industry.
• Strong analytical skills with the ability to interpret market data and trends.
• Excellent communication and interpersonal skills.
• Creative thinker with the ability to develop innovative marketing campaigns.
• Proficiency in Microsoft Office suite, data analysis and good knowledge of Excel and financial software (e.g., PowerBI, SAP).
• Ability to work independently and collaboratively in a fast-paced environment.

Hi there! We are on the lookout for a dependable and friendly driver to join our team.

If you enjoy being on the road and helping people get their new home appliances, this job is for you! You’ll be delivering appliances like refrigerators, washers, and ovens to our awesome customers.

What you will be doing:

• Deliver Home Appliances: Pick up appliances from our warehouse and deliver them to customers’ homes.

• Plan Your Route: Use GPS and your experience to find the best routes for on-time deliveries

• Keep the Lorry Running: Ensure the delivery vehicle is in great shape and clean

• Load and Unload: Safely load and unload appliances, making sure everything is secure and protected

• Installation Basics: Help with the basic setup of appliances (such as setup and positioning)

• Be a Customer Hero: Provide friendly and professional service to our customers.

• Track Your Deliveries: Keep records of deliveries and note any issues.

• What You Need:

• License: A valid Class 3 driver’s licence with a clean record

• Experience: Delivery experience is a plus, especially with large items

Skills:

• Good time management and organizational skills.

• Solid communication and customer service skills.

• Know how to use GPS

Physical Ability:

• Can lift up to 25kg, and occasionally more with help

• Comfortable with working in all kinds of weather

Work Schedule:

• Days: Monday to Saturday

Perks:

• Competitive pay

• Opportunities to move up and grow within the company.

If you think you’d be a great fit, we’d love to hear from you! Apply today and start your journey with us.

Key Details

• Monday - Friday
• Full time shifts: 7am - 3pm or 9am - 5pm
• Part time hours are possible - please apply to discuss
• Occasional Saturday work if required, you will be compensated accordingly
• Staff meal and uniform polo shirt provided

This role is operational from August - June. During the international school summer holiday, you may optionally choose to work shifts at another Victus outlet depending on business needs, or may take unpaid leave for 1-6 weeks on top of your annual leave allowance.

Description

You will join our front-of-house team, ensuring our international school partner’s students, staff and parents are served promptly and with great customer service.

You will work together with your teammates to set up attractive counter displays, and clean at the end of every day’s service.

Key Tasks

1. Operate the easy-to-use POS system (no cash handling is required; all students have their own payment card)
2. Clean/sanitise work stations, ensuring that utensils and serving ware are cleaned/ sanitised and ready for use
3. Ensure that stock is replenished where required (e.g. drinks, snacks)
4. Assist with basic food preparation and packaging where required
5. Assist with event service where required on the school campus, for example meeting room snacks, or event buffets.

Requirements

• At least 1 year of previous experience in catering, quick service or cafeteria operations
• Customer Service experience, and good spoken English and/or Mandarin
• WSQ Food Safety and Hygiene Level 1 or equivalent
• Attentive, meticulous and problem solving
• Teamwork and Interpersonal Skill; communicates easily/ openly with integrity
• Multicultural awareness and able to work and thrive within a culturally diverse environment

Advantageous

• Awareness of basic Food Allergens (Dairy, Egg, Gluten)
• Awareness of Workplace Safety and Health for Food and Beverage Operations

Benefits

1. Possibility to work extra hours (e.g. weekends, holiday work) if desired, subject to business needs
2. Consistent daytime working hours
3. Generous duty meals and drinks are provided
4. Growth + development opportunities and career advancement - many team members have stayed with us for 5 years or more!
5. Medical Coverage

Hiring Process

For this role, the short hiring process is as follows:

1. A brief screening call with our HR Specialist
2. An interview with one of our managers
3. A skills assessment task, or trial day

Job Description Summary

The Lead Performance Engineer will report to Manager, Performance Engineering and will drive leadership towards the overall Performance Field Testing strategy and provide customer catered performance management support through the lifecycle of key GE customers under long term service agreements.

Essential Functions

In this role the candidate will be responsible for executing thermal guarantees of the assigned region portfolio of MYA contracts. The candidate will strategize and coordinate MYA performance testing, interact with internal teams and customers on technical issues, drive thermal performance improvement utilizing historical data and analytics, and lead productivity initiatives. In addition you will:

• Develop short term and long term goals to address operational and testing issues that impact thermal testing cost and execution.
• Develop and execute strategies geared towards maximizing thermal contract profitability.
• Work closely with the regional operations, productivity, and outage teams during outage pre-planning to align and include thermal testing activities and performance improvement recommendations; follow through in implementation and ensure impact of inaction is understood by all stakeholders
• Review MYA contracts to ensure testing procedures and practices are aligned to contract requirements and provide feedback to ITO as necessary
• Drive adoption, successful execution, and continuous improvement of remote performance testing
• Support the commissioning process for new units with MYA thermal guarantees, in order to fulfill the MYA requirements.
• Manage the overall fulfillment of MYA thermal performance testing in assigned region, leveraging various organizations within Power Services
• Work with cross functional teams to ensure significant lead time for planning and appropriate visibility to performance test backlog
• Support technical review and approve test data, calculations, procedures and reports.
• Provide the business with accurate technical assumptions in commercial and business trade-off discussions for contract renegotiations, new deal negotiations and contract amendments.
• Provide support to performance ER cases on assigned portfolio of units.
• Lead RCA’s and diagnostic efforts on assigned portfolio of units to ensure consistent message to external customers.
• Support tool creation and development initiatives within the group
• Support meetings at customer sites in the assigned region as needed

Desired Characteristics:

• Candidate MUST have experience that would demonstrate technical knowledge and understanding of Gas Turbine, Combined Cycle and Steam Turbine Thermodynamics
• Experience in a cross functional environment
• Experience working with customers.
• Mechanical Engineering Master’s degree
• Strong technical aptitude, including applicable engineering tools and systems
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Experience working with field data and information PC proficiency

Work Traits:

• Understands business objectives and drives specific tasks required to meet the objectives.
• Understands GE products, capabilities and limitations in sufficient detail to be able to structure solutions that meet customer needs.
• Learns and understands the business vision and openly and consistently follows it
• Provides input to all members of the team
• Displays good interpersonal skills - is accessible and approachable.
• Anticipates customer needs and ensures that they are met.
• Measures processes and performance through the customer's eyes.
• Communicates messages clearly and concisely.
• Builds loyalty and commitment.

Responsibilities

• Provide quality customer service to potential/current customers, students, parents and guardians.
• Ensure the satisfaction of customer needs in the best possible way.
• Respond to customers in person or through the telephone and emails
• Ensure proper student registration process and management.
• Collect registration, tuition fees and update student account.
• Maintain stock of books and uniforms on a monthly basis.

Qualifications

• Minimum GCE 'N' Level.
• Minimum 1 year of customer service experience.
• Candidates without experience will be considered.

The Customer Activator (Recruitment Sales) conceptualizes, supports and participates in marketing campaigns, recruitment and corporate outreach activities. He/She provides professional consultation to assist prospective students in making informed choices. He/She also takes full ownership and responsibility for course enrolments. A significant portion of his/her work is on development of marketing materials – both digital and print – which are customised to the assigned market segments.

Job Description & Requirements

• Conceptualizes, supports and participates in marketing campaigns, recruitment and corporate outreach activities.
• Takes full ownership and responsibility for course enrolments.
• Provides professional consultation to assist prospective students in making informed choices.
• Conduct market research and analysis to create marketing initiatives for promoting company’s products.
• Coordinate with internal teams to develop and implement new marketing and sales strategies.
• Obtain contact information of potential customers through data mining, cold calling, internet research and emailing.
• Identify and qualify new customers based on company’s business model and guidelines.
• Initiate and build relationships with customers.
• Maintain a database of partner & customer contact numbers and emails.
• Design marketing materials and manage social media platforms to increase brand awareness and promote sales of products.
• Execute strategies, including digital marketing, to achieve sales target of the team.
• Plan, implement and monitor digital marketing campaigns across digital networks.
• Analyse and prepare reports on outcomes of marketing campaigns.

Job Requirements

• Recognized Diploma/Degree in any discipline
• A minimum of 2 years’ working experience in sales, business development and digital marketing
• Digital Savvy. In-depth knowledge of various social media platforms and website analytics
• Experience in Hospitality, B2B and ex-Chef is an advantage.
• Team player who is independent, driven and possesses a strong passion for learning.
• Excellent written and verbal communication skills.
• Excellent planning, organization, and interpersonal skills.

POSITION OVERVIEW

As a Customer Success Executive (CSE), you’ll be the trusted advisor our customers rely on for an exceptional experience with our company. Your role involves not just addressing inquiries, but truly understanding and anticipating customer needs, ensuring satisfaction at every touchpoint. You’ll provide expert guidance on our products and services, process bookings, and resolve issues efficiently, all while spotting opportunities to enhance the customer journey through upselling and cross-selling.

In this dynamic role, you’ll collaborate closely with our logistics and maintenance teams to ensure equipment is always ready, and your input will help refine our services. If you’re passionate about customer satisfaction and thrive in a fast-paced environment, join us and be a vital part of our commitment to excellence.

KEY ACCOUNTABILITIES

• Respond to customer inquiries via phone, email, walk-in and live chat with professionalism and empathy.
• Provide accurate information about our products, services, and rental terms.
• Resolve customer issues promptly, ensuring customer satisfaction and loyalty.
• Process equipment rental bookings, modifications, and cancellations efficiently.
• Identify sales opportunities during customer interactions by understanding customer needs and suggesting appropriate rental equipment and services.
• Guide customers through the rental process, upselling and cross-selling where applicable to enhance their experience and meet their needs.
• Maintain up-to-date knowledge of promotions, deals, and new products/services to inform and attract customers.
• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Coordinate with the logistics and maintenance teams to ensure equipment availability and readiness for customers.
• Process payments and handle financial transactions with confidentiality and accuracy.
• Provide feedback on customer service processes and equipment offerings to enhance business operations.

EDUCATION REQUIREMENTS:

Diploma required; further education or certification in customer service, sales, or related field is preferred.

KNOWLEDGE REQUIREMENTS:

• Good understanding of technical products and their applications.
• Familiarity with sales software and CRM tools is a plus.

EXPERIENCE REQUIREMENTS:

• Proven experience in customer service, with a background in sales or a target-driven environment preferred.
• Excellent communication and interpersonal skills, with the ability to engage and persuade customers.
• Strong problem-solving abilities and a customer-focused approach to service.
• Familiarity with CRM systems and practices, as well as basic computer skills.
• Ability to work under pressure, manage multiple tasks, and adapt to changing priorities.
• Knowledge of the equipment rental industry is a plus, but not required.

PERSONAL QUALITIES OR STRENGTHS:

• Eagerness to learn and develop technical knowledge and sales skills.
• Capacity to handle multiple tasks and adapt to changing priorities.
• Adherence to the company's core values (PRAISE) and commitment to sustainability.
• Good communication and interpersonal abilities to interact with clients and team members.
• Ability to work collaboratively and support the Sales Engineer and other team members effectively.
• Strong willingness to solve client inquiries and provide support.
• Proactive and self-motivated approach to work.

Job description

Bubble Pets is Singapore's first pet proficient online pet store. We are looking for a Client Service Specialist to assist with resolving customer queries, recommending and advising products for pawparents.

Responsibilities

Manage customer queries in a timely manner via phone, chat, emails

Gather customer feedback and share with product, sales and marketing team

Update products listings for website

Monitor and follow up on sale orders

Liaise and work with internal and external stakeholders to ensure customer receive their orders within a timeframe

Resolve customer issues

Collaborate with stakeholders to resolve queries and request

Marketing

Administrative duties

Perform other related duties as assigned

Qualifications

Experience as customer support or in similar role is a plus

Familiarity with pets is a plus

Experience using software like Shopify is a plus

Proficient in Microsoft office applications

Meticulous in details and resourceful

Good communication skills in written and verbal

Ability to work individually and part of a team

Excellent organizational skills

Preferred if you have your own pets

What Bubble Pets Offers you :

Team Oriented work environment

Opportunities for growth and development

Insurance, medical and performance benefits

Attractive staff discounts on pet purchases

Flat organizational structure

Industry

Software Development

Employment Type

Full-time

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Additional job description

In this role, you will lead specialist customer engineering teams and deploy a team of subject matter experts responsible for working alongside our prospect and customers in the enterprise segment to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments.

Qualifications

Job responsibilities

• Lead a team of Specialist Customer Engineers and build an inclusive and thriving growth culture. Focus on talent strategy and skills development to deliver on successful cloud transformation outcomes for our customers and accelerate business goals for your territory.
• Foster strong partnerships with key customers across the book of business. Provide leadership related to cloud, transformation and relevant industry trends.
• Partner with Google Cloud Sales leadership to define technical go-to-market strategies and execution plan for the team's book of business.
• Balance technical leadership with operational excellence; lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, working directly with our customers, partners, and prospects.
• Work cross-functionally across Google, our partners, and your team to resolve technical roadblocks including capacity needs, constraints and product challenges affecting customer satisfaction.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing role.
• Demonstrated leadership experience, such as people management, team lead, mentorship or coaching.
• Ability to travel up to 50% of the time as required.

Preferred qualifications

• Experience as a pre-sales manager or people manager in a technical customer-facing role within a professional services or Sales Engineering team.
• Experience with software lifecycles, building tools, and architecting and developing software for scalable, distributed systems, including data platform, AI/ML and infrastructure.
• Experience managing a team through sales processes, operations and career development, including account mapping, quota setting, quarterly/annual performance management, and managing sensitive information.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders, including delivering compelling messages to audience, asking strategic questions, and leading conversations that drive business opportunity.

Service Line Sales Specialists (SLSs) provide deep expertise in a Service Line Practice Area to support the Client Leadership Team to close new and expansion opportunities on accounts. They are actively involved in growing the service line’s footprint and assisting the Client Partners to engage clients with service line opportunities. SLSs are trusted advisors with a good mix of strategic and tactical management experience.

In this role, the SLS will focus on Cognizant Digital Engineering Service Line. The SLS will balance client/project responsibilities with business development and sales responsibilities including identifying, qualifying and closing new business opportunities in Digital Engineering. The SLS should be a dynamic, results oriented, experienced Digital Engineering field sales executive keen to be part of a results-oriented culture accelerating digital change for our large, complex clients.

Role Responsibilities

Market Leadership

• Creates sales strategies and plan for the Client Partners’ review and for its incorporation into the broader client strategy and plan.
• Provides subject matter expertise to proposal development and overall solution.
• Relationship Management
• Executes and manages the account plan within function/specialism under the guidance of the Client Partner
• Invests time in strengthening existing client relationships. Participates in reviews and provides educated and relevant perspectives.
• Client Relationship Management; engage with CXO, VP and Director level clients

Business Development

• Responds to and deliver on client requests; responds to RFP’s
• Identifies opportunities, makes proactive proposals to client in line with account strategy
• Obtains the approvals to pursue opportunities
• Leads pursuits to close new and expansion opportunities related to their sales specialisms, working closely with Client Leadership Team
• Secures revenue renewals related to their sales specialisms
• Engages the relevant internal Cognizant teams and service lines team for developing solutions
• End to end account management including account forecasting, budgeting and operations
• Handles risks and issues related to the account, including delivery oversight
• Creates and presents account QBR presentations and executive status reports

Experience & Skills

• Experience in a senior-level consulting client-facing role or account manager leadership role
• Knowledgeable in Digital Engineering products and/or Customise Software/ Solutions in the market is a MUST
• Strong experience in direct interaction with customers in Singapore market related to Digital Engineering
• Ability to independently have conversation with point of view on Digital Engineering to CxO and Head of Digital and/or Data
• Should have done Digital Engineering solutions in the past with the ability to size up deals
• Should be knowledgeable in cross-industry use cases for Digital Engineering
• Strong knowledge of the relevant partner ecosystem and the ability to collaborate within the ecosystem
• Recent experience working for IT professional services or management consulting firm(s)
• Recent experience managing global service delivery model(s)
• Excellent problem solving, business communication (written & oral), and client management skills are essential
• Experience developing opportunity pipelines, qualifying high priority deals, and winning new business in line with agreed targets
• Experience closing sales with a specific emphasis on growing sales. Specifically, win new deals in customer account per pre-agreed targets.
• Proven leadership qualities such as conflict/issue resolution, strategic and critical thinking and ownership, particularly with highly diverse teams
• Ability to work collaboratively in a virtual and highly-matrixed environment

Summary of Role

Service Line Sales Specialists (SLSs) provide deep expertise in a Service Line Practice Area to support the Client Leadership Team to close new and expansion opportunities on accounts. They are actively involved in growing the service line’s footprint and assisting the Client Partners to engage clients with service line opportunities. SLSs are trusted advisors with a good mix of strategic and tactical management experience.

In this role, the SLS will focus on Cognizant AI & Analytics (AI&A) Service Line. The SLS will balance client/project responsibilities with business development and sales responsibilities including identifying, qualifying and closing new business opportunities in AI&A. The SLS should be a dynamic, results oriented, experienced AI&A field sales executive keen to be part of a results-oriented culture accelerating digital change for our large, complex clients.

Role Responsibilities

• Market Leadership
• Creates sales strategies and plan for the Client Partners’ review and for its incorporation into the broader client strategy and plan.
• Provides subject matter expertise to proposal development and overall solution.
• Relationship Management
• Executes and manages the account plan within function/specialism under the guidance of the Client Partner
• Invests time in strengthening existing client relationships. Participates in reviews and provides educated and relevant perspectives.
• Client Relationship Management; engage with CXO, VP and Director level clients
• Business Development
• Responds to and deliver on client requests; responds to RFP’s
• Identifies opportunities, makes proactive proposals to client in line with account strategy
• Obtains the approvals to pursue opportunities
• Leads pursuits to close new and expansion opportunities related to their sales specialisms, working
• closely with Client Leadership Team
• Secures revenue renewals related to their sales specialisms
• Engages the relevant internal Cognizant teams and service lines team for developing solutions
• End to end account management including account forecasting, budgeting and operations
• Handles risks and issues related to the account, including delivery oversight
• Creates and presents account QBR presentations and executive status reports

Experience & Skills

• Experience in a senior-level consulting client-facing role or account manager leadership role
• Knowledgeable in Data and AI products in the market
• Strong experience in direct interaction with customers in Singapore market related to Data & AI programs
• Ability to independently have conversation with point of view on Data & AI to CxO and Head of Digital
• and/or Data
• Should have done Data & AI solutions in the past with the ability to size up deals
• Should be knowledgeable in cross-industry use cases for AI
• Strong knowledge of the relevant partner ecosystem and the ability to collaborate within the ecosystem
• Recent experience working for IT professional services or management consulting firm(s)
• Recent experience managing global service delivery model(s)
• Excellent problem solving, business communication (written & oral), and client management skills are
• essential
• Experience developing opportunity pipelines, qualifying high priority deals, and winning new business in line
• with agreed targets
• Experience closing sales with a specific emphasis on growing sales. Specifically, win new deals in customer
• account per pre-agreed targets.
• Proven leadership qualities such as conflict/issue resolution, strategic and critical thinking and ownership,
• particularly with highly diverse teams
• Ability to work collaboratively in a virtual and highly-matrixed environment

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

Summary of Role

We are seeking a seasoned Service Line Specialist with a strong background in SAP BW Accelerator to join our multinational corporation.

With extensive experiences, the ideal candidate will drive innovation and efficiency across our service lines enhancing our capabilities and delivering exceptional value to our clients.

Role Responsibilities

Market Leadership

• Creates sales strategies and plan for the Client Partners’ review and for its incorporation into the broader client strategy and plan.
• Provides subject matter expertise to proposal development and overall solution.

Relationship Management

• Executes and manages the account plan within function/specialism under the guidance of the Client Partner
• Invests time in strengthening existing client relationships. Participates in reviews and provides educated and relevant perspectives.
• Client Relationship Management; engage with CXO, VP and Director level clients

Business Development

• Responds to and deliver on client requests; responds to RFP’s
• Identifies opportunities, makes proactive proposals to client in line with account strategy
• Obtains the approvals to pursue opportunities
• Leads pursuits to close new and expansion opportunities related to their sales specialisms, working
• closely with Client Leadership Team
• Secures revenue renewals related to their sales specialisms
• Engages the relevant internal Cognizant teams and service lines team for developing solutions
• End to end account management including account forecasting, budgeting and operations
• Handles risks and issues related to the account, including delivery oversight
• Creates and presents account QBR presentations and executive status reports

Experience & Skills

• Must have extensive experience and expertise in SAP BW Accelerator.
• Proven track record of improving service line efficiency and client satisfaction.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to lead and manage projects effectively.
• Commitment to staying abreast of industry trends and technological advancements.
• Adept at training and mentoring team members on new technologies and processes.
• Certified Application Associate - SAP BW POWERED BY HANA
• Strong knowledge of the relevant partner ecosystem and the ability to collaborate within the ecosystem
• Recent experience working for IT professional services or management consulting firm(s)
• Recent experience managing global service delivery model(s)
• Excellent problem solving, business communication (written & oral), and client management skills are
• essential
• Experience developing opportunity pipelines, qualifying high priority deals, and winning new business in line
• with agreed targets
• Experience closing sales with a specific emphasis on growing sales. Specifically, win new deals in customer
• account per pre-agreed targets.
• Proven leadership qualities such as conflict/issue resolution, strategic and critical thinking and ownership,
• particularly with highly diverse teams
• Ability to work collaboratively in a virtual and highly-matrixed environment

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

Job Description

The Marketing Executive will be responsible for championing B2B marketing efforts, digital marketing initiatives, and building a stronger brand for Koh Bus in Singapore.

Roles & Responsibilities:

· Lead the B2C and B2B branding and trade promotion activities

· Work closely together with management to innovate and generate new marketing initiatives

· Oversee all marketing campaigns for the organization

· Lead market research efforts to uncover the viability of current and existing products/services

· Collaborate with media organizations and advertising agencies

· Brainstorm ideas for new campaigns

· Analyze data to evaluate the success of their marketing efforts and come up with new ideas to improve brand marketing and exposure

· Updating senior leadership on the progress of marketing activities and reporting on the results of campaigns

Job Requirements:

· Degree in Marketing / Business Administration or Diploma holders with relevant experiences (Interns and Fresh Graduates are welcome to apply)

· Possess good verbal, written, and presentation skills

· Possess good project management skills and multi-tasking capability

· Excellent communication skills and an effective team player

On behalf of our client, we are looking for Service Operations Team Lead (Junior Manager) who is in Building Equipment (OEM) space.

Responsibilities

• Responsible for providing after-sales support.
• Coordinate a group of supervisors/engineers and technicians to achieve the requirements involved in preventive & corrective maintenance, meeting contractual requirements.
• Be involved in guidance as well as monitoring, auditing, and evaluating field sites as well as field staff in aspects of quality, efficiency, etc.
• Evaluate, ensure, and monitor the safety of all field staff and fieldwork.
• Achieve the targets required such as sales, costs, equipment performance, customer satisfaction, KPI inclusive of necessary administrative duties, etc.
• To regularly meet the customers and clarify to achieve requirements according to contractual requirements.
• Responsible for various inquiries from customers including but not limited to quotations, site works, new requirements, monitoring of Purchase request/Quotation cycles, and others.
• Performs specific or ad hoc functions as assigned by the Department and/or the company from time to time.

Prerequisites

• Minimum Diploma in Electrical / Electronics / Mechanical Engineering discipline or equivalent.

• At least 3 years of Customer and People Management working experience.

• Good command of spoken and written English.

• Possess a service-oriented mindset.

• Candidates with facility management are welcome to apply.

Location: East

EA License No. : 22C0971 | EA Reg ID: R21101298

Description -

Let your passion for service come alive in your profession. You thrive on lending a helping hand in helping those who need assistance and always take responsibility to ensure all given tasks are completed promptly. If you have an outgoing personality and enjoy talking to people, and pride yourself in having a soothing and reassuring voice, you are warmly invited to apply to join our dynamic team.

As the service ambassador of our company, you will identify and address customers' uncertainties. You will offer solutions and lend a helping hand in alleviating their concerns. Your active listening and reassuring voice will come a long way in ensuring that our policyholders' enquiries are handled in a prompt and professional manner on a daily basis and that our Contact Centre remains the preferred way for our customers to reach us.

You will be required to:

• Attend to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility

• Empathize with customers, and offer clear and relevant advice

• Provide policy recommendations and refer customers to client advisers for more comprehensive explanations

• Perform post-case administration for future reference

Qualifications -

To join us as a Customer Service Officer (Contact Centre), you should:

• Have obtained NITEC cert, diploma or degree in any field. Relevant insurance certification will be an advantage

• Have at least 2 years of experience in customer service, preferably in a contact centre

• Enjoy people engagement and providing sound advice, have patience in dealing with complex problems

• Have strong interpersonal skills and the ability to answer queries clearly over the phone

• Be result-oriented and enjoy seeing tangible results of your hard work

This is a contract-based position, and attractive remunerations and monthly incentives will await you if you are a successful candidate.

Our contact centre is located within walking distance from Tampines MRT station. You should be able to commit to a 5-day work week from 9am to 6pm.

Job Description & Requirements

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.

Requirements

• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.

Responsibilities:

Service Management

• Maintain positive relationships with customers
• Identify customer needs and overseeing the service delivery within the business context and the timeline
• Lead the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out effectively and efficiently
• Organise activities and meeting deadlines
• Liaise with respective internal team leader as well as external vendors to determine the type of services, delivery criteria and the solutions for issues that arise
• Manage the incidents and reviews. Provides root cause analysis and incident report for critical incidents
• Provide reports to customer and Thales management that are timely and accurate

Processes, procedures and documentation

• Review existing processes and procedures for corrective maintenance and preventive maintenance to ensure they are carried out efficiently and effectively
• Develop processes to manage the corrective maintenance and preventive maintenance activities efficiently
• Develop procedures to manage the corrective maintenance and preventive maintenance activities effectively
• Review and update customer assets, spares inventory and documentation
• Ensure completeness of and to upkeep all related baselines of the software and operating system documented

System Maintenance

• Ensure the system administration such as scheduled system and security patching, and software deployment are carried out in accordance to requirements
• Ensure the verification and validation of the system, security and software patches are properly performed at the Integration Validation Verification Qualification (IVVQ) platform and User Acceptance Platform (UAT) before releasing into production
• Ensure the system defects management routines and tasks are carried out in accordance to the requirements and service level agreement
• Be involved in the troubleshooting and isolation of defects, including defects caused by failure of hardware, operating system, system software (e.g. Kubernetes) or any Authority Furnished Equipment (AFE) that is interfaced to the system
• In the cases where the defects cannot be rectified, ensure a workaround for the software or system is timely proposed to mitigate the impact of the defect
• Identify and liaise with the original equipment vendor, or other Authority’s maintenance contractors to remedy the defect in the software of the system
• Maintain records of all defects, including defects proven to be due to the hardware, operating system, open-source software COTS software, or any AFE interfacing with the system

Configuration Management

• Ensure all documents, hardware, software and operating system shall be controlled in accordance with the guidelines in the approved configuration management plan, for example proper hardware and software configuration control over any activities e.g. defect rectification and software upgrading
• Ensure the correct configuration of the system is loaded for testing and any other work performed on it
• Ensure the proper configuration management control is followed during the integration of software release for software verification
• Ensure the documentation of hardware, software and system configuration items are always up-to-date

Contactability

• Authority shall raise and report all system defects and problems via a 24/7 helpdesk hotline provided by Thales to handle and monitor all faults. Ensure the standby maintenance personnel are contactable for response and on-site service
• Be on 24/7 standby for any escalation by the maintenance personnel

Performance Reports

• The following reports are to be provided every month in a format structured determined by the AuthoritySummary of Contractor performance reports
  Summary of completed jobs and tasks
  Summary of outstanding jobs and tasks
  Preventive maintenance checklist and reports
  Authority furnished spares status and reports
  Equipment / modules defects and warranty reports
  Serialised inventory included spares report
  

Obsolescence Management

• Monitor, inform and propose alternative replacements to the Authority at least 2 years before any hardware or software obsolescence
• Provide a yearly declaration that the critical sub-systems / components will not have any obsolescence issues for the following twelve months

Stock Take Requirements

• Ensure quarterly stock-take programme are performed on the spares inventory at Thales office and Authority sites.
• If there is deficiency of the stock during the stock taking, ensure these differences are documented and replenished into the spares inventory

All other related duties

• Perform other related duties as assigned or requested

Requirements:

• Bachelor’s Degree in Information Technology / Information Systems / Business IT or its equivalent
• Minimally 5 years of experience in supporting mission critical systems
• On 24x7 standby
• Able to cope in a highly pressured fast-paced environment
• Prior working knowledge in RedHat Enterprise Linux is preferred
• Prior working knowledge in Windows Server, Windows SQL Server and Microsoft Active Directory is an added advantage
• Prior working knowledge in Kubernetes, Docker, HyperV, Nginx, and PostgreSQL
• Good listening and analytical skills
• Hardworking, outgoing and enthusiastic
• Positive working attitude
• Team player, and also able to work independently and with little supervision
• Able to thrive in a dynamic environment
• Able to understand the system and software architecture
• Able to understand the user operations environment
• Willingness to pick up any new technologies
• Expected to work in an environment comprising of 80% Linux and Kubernetes and 20% Windows Servers, SQL Server and Active

Location: Open to candidate from SG/MY/HK/CH/DUBAI, we have office in different countries.

Job Scope:

• Leadership and Management: Lead, mentor, and develop a high-performing customer service team.
• Customer Service Strategy: Develop and implement strategies aligned with company goals.
• Operational Oversight: Manage day-to-day customer service operations, ensuring efficient handling of inquiries and issues.
• Customer Experience Enhancement: Design initiatives to improve overall customer satisfaction and retention.
• Regulatory Compliance: Ensure compliance with relevant regulations and industry standards.
• Technology and Tools: Implement and manage customer service tools and technologies.
• Cross-Department Collaboration: Work with other departments to ensure a seamless customer experience.
• Performance Reporting: Prepare and present regular reports on customer service performance and insights.
• Data-Driven Improvement: Use analytics to drive continuous improvement initiatives.
• Customer Insights Communication: Share customer feedback and insights with relevant stakeholders.

Requirements:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum of 7 years of experience in customer service management, preferably within the cryptocurrency/fintech/banking industry
• Proven experience in leading and managing customer service teams.
• Strong understanding of the cryptocurrency industry and its unique customer service challenges.
• Excellent leadership and team management skills.
• Exceptional communication and interpersonal skills.
• Ability to develop and implement effective customer service strategies.

Responsibilities:

• New Device Introduction: Perform tape-out/tooling operations for customer design database and achieve the goal of first pilot success.
• Project coordination: Customer interface and cross department coordination with seamless communications.
• Manage conference calls, meetings and customer visits with professional presentation skills and logistics arrangement for project success.
• Project management: Documentation, summary, meeting minutes and ability to recap keynote of meetings for management team review.

Requirements:

• MS or Bachelor degree in Electrical engineering or relevant.
• At least 5 years of fab working experience and process integration engineering background is preferable.
• Good knowledge in wafer process flow, semiconductor device physics, wafer foundry service flow.
• Strong in problem solving and project management skills.
• Excellent personality, good interpersonal skills, self-motivated, well-organized and able to perform under pressure.