Responsibilities:

· Perform electronic and mechanical assembly

· On-site installation & commissioning

· Perform maintenance of equipment

· Maintain the cleanness and safety of workplace

Requirements:

· Min N Level or its equivalent

· At least 1 year experience in manufacturing environment

· Able to work in a team

· Fresh graduate welcome

• Installation, servicing and repair of marine navigation and communications equipment (onboard vessels and in workshop)
• Carry out programming of equipment
• Testing and troubleshooting of equipment
• Complete service report
• Technical support for other departments
• Preferably with technical training on VHF, GMDSS, VSAT, SSB etc
• Any other ad-hoc duties as assigned

Requirements:

• Alternate Saturdays (half day)
• Background in Electrical/Electronics

This position reports to Head, Quality Service.

We are looking for an energetic, and self-driven individual who could think out of the box and make a difference in the company by implementing and seeing through improvements to processes, products, platform and people. You will be part of the Quality Service Team that is committed to improving customer experience and improving quality within the company.

You will be handling and providing strong support to the process of achieving fair resolution for escalated complaints with the achievement of business process improvement and customer satisfaction. The team works closely with various departments and stakeholders to gather relevant information, analyse complaints, and provide appropriate solutions or remedies to customer.

You will be raising our service standards and competency within the company through developing training and establishing standards as well as launching company-wide service initiatives like EXSA and Servicing workshops.

In addition, you will also be exposed to brainstorm and improve our Wealth funnel for P3 Mobile App. The executive will see himself/herself becoming more confident in handling challenging situations and improved interpersonal skill set, negotiation skill as well as better judgement in assessing and handling future challenges he/she may have.

Specific Responsibilities:

Executive to be involved in:

1. Conduct thorough and comprehensive complaint investigations, ensuring adherence to regulatory guidelines and internal policies.
2. Collaborate with cross-functional teams, including front office, products, legal, compliance, and subject matter experts, to gather necessary information and insights.
3. Provide guidance and support to team members in resolving complex complaints and ensuring timely resolution.
4. Prepare accurate and detailed reports on complaint investigations, including findings, recommendations, and actions taken.
5. Foster a culture of continuous improvement, promoting a customer-centric approach within the company.
6. Maintain a high level of professionalism and confidentiality in handling sensitive customer complaints.
7. Perform ad-hoc tasks (e.g. tasks, projects, service initiatives).

Technical Skills and Competencies required:

• Diploma holders and above from a reputable institution.
• Minimum 3 years of experience in Complaint Handling or Customer Experience, preferably in the Banking and/or Securities industry. Experienced candidate with at least 5 years of experience will be considered for a managerial role.
• Excellent interpersonal and communication skills. Both written and verbal, with the ability to effectively communicate complex information to stakeholders at all levels.
• Proficiency in English and Mandarin to liaise with Chinese-speaking stakeholders.
• Prior working experience in financial industry, preferably in handling securities and investment products or relevant accreditations (e.g. CMFAS, etc) will be an advantage.

Job Responsibilities

• Greet and seat customers in the restaurant, ensuring they feel welcome and attended to.
• Take and serve orders promptly, accurately, and efficiently, with a focus on delivering a memorable dining experience.
• Provide detailed information about the menu, including yakitori dishes, beverages, and daily specials, to assist customers in making informed choices.
• Prepare and serve beverages, including alcoholic drinks, with a high level of expertise and presentation.
• Maintain cleanliness and organization of the bar area, including stocking and replenishing supplies as needed.
• Assist with setting up and closing the bar area, ensuring it is ready for service.
• Handle customer inquiries, special requests, and feedback with professionalism and a positive attitude.
• Work closely with the kitchen staff to ensure timely and accurate delivery of orders.
• Process payments, manage bills, and ensure accurate cash handling and transactions.
• Uphold the restaurant’s standards of service, quality, and cleanliness at all times.
• Collaborate with team members to create a harmonious and efficient work environment.

Job Requirements

• Previous experience in a similar role, preferably in a high-end or Japanese restaurant setting.
• Strong customer service skills with a friendly and outgoing personality.
• Basic knowledge of Japanese cuisine, particularly yakitori, and a willingness to learn more.
• Experience in bartending or beverage service is a plus.
• Ability to work efficiently in a fast-paced environment while maintaining a high level of attention to detail.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Flexibility to work evenings, weekends, and public holidays as required.

The Service Manager is responsible for enhancing the customer experience for VVIP clients by fostering strong service relationships and acting as the single point of contact for escalated operational issues.

Key responsibilities include overseeing day-to-day fault management for critical incidents, providing regular updates, and ensuring timely resolutions.

The Service Manager will manage the planned maintenance cycle for critical customer services and ensure service performance aligns with contractual agreements.

The Service Manager will conduct monthly network performance reviews, which involve discussing previous meeting minutes, presenting network availability reports, and developing improvement plans for prolonged outages and recurring issues.

The role requires a proactive approach to managing service levels and continuous improvement in service delivery.

• To achieve a high standard of customer service and retaining the customer-base with a stabilized customer network.
• To achieve a “Good and Excellent” survey score for the customer survey via CE customer survey and CSat customer survey.
• Conduct the network performance review with customer(s) monthly and to ensure that the performance of services to customer as agreed in the contract meet the service level agreement.
• Improvements in the service availability (%) and reduction in fault tickets through implementation of service improvement plans; and improvement in subsequent survey score.
• Overseeing the entire planned maintenance cycle for customer’s critical services by coordinate approval for maintenance work and notification

Skills for Success:

• Bachelor’s degree in information technology, Telecommunications, Business Management, or a related field.
• Relevant certifications in service management (e.g., ITIL) are a plus.
• Minimum of 5 years of experience in service management, customer service, or account management, preferably in a telecommunications or IT environment.
• Strong understanding of network management, fault management processes, and service level agreements (SLAs).
• Familiarity with network performance monitoring tools and reporting metrics.

You will establish and deepen relationships with new and existing customers and will be expected to lead the team and promote service contracts to achieve annual sales target.

You are responsible for driving Company sales and coordinating all technical, after service sales and administrative support activities.

Job Responsibilities:

• Handles after sales enquiries, maintenance contracts, preparation of quotation, negotiation and all other follow up actions as required.
• Proactively engaging with customer on service sales and technical query to assist sales team to achieve sales growth target and maintain good relationship with clients.
• Provides technical supports during site installation, troubleshooting, testing and commissioning and schedule preventive maintenance.
• Manage day to day customer’s escalations and resolutions, ensuring all customer issues are resolved timely and meeting service SLA (Service level Agreement).
• Manage and communicate with the manufacturers on product complaints, and handle RMA issues.
• Provide sales & operational /logistic department in delivery at times and technical support in Company event/exhibition/ meeting.
• Provide internal/external training for doctors, nurses and BMEs.
• Support sales with technical knowledge, service contract pricing and necessary information during tender project and contracts.

Qualification and working experience:

• Min Degree in Engineering (Electrical & Electronic) or equivalent. Strong electrical or electronics engineering fundamental knowledge. Knowledge on theory, structure, application, testing methodology and component fault diagnosis/analysis will be added advantage ( preferably in medical field);
• Willing to go Overseas Training Bonds.
• Hands-on experience in healthcare will be an advantage.
• Manager role must have 8 years experience.
• Effective spoken and written communication in English.
• Ability to use MS Outlook and Excel is a must.
• Ability to handle stressful and fast paced environment and good communication with fellow colleagues and clients.
• Strong self-discipline with initiative and learning spirit with positive attitude, team work and responsibility.

- Create job posting on different social media platforms

- Identify and pursue potential members or clients through various sales channels, such as cold calling, networking, referrals and job fairs

- Guide the new members on the registration process in the platform system, job requirements as per client request, payment and benefits

- Job matching of candidates based on the staffing needs and work schedule for clients with our own automated system

- Interviewing and assessing prospective applicants about the responsibilities, groom standards, salary and benefits of the job

- Develop and nurture strong relationships with existing and prospective clients to understand their needs, preferences, and pain points

Job Requirements:

- Excellent interpersonal and communication skills

- Achieving and maintaining targets

- Strong sense of responsibility

- Able to work in a fast-paced environment

- Candidates with prior experiences in manpower outsourcing will be advantageous

1. Service Crew

Job brief

• We are looking for competent and cheerful service crew to take and deliver orders. You’ll be the face of our restaurant and play an integral part in our customers’ experiences.
• Service crew responsibilities include ensuring our tables are clean and tidy when guests arrive, presenting menus, serving food and beverages as well as anticipating customers’ needs. You need to be quick on your feet and have a polite and friendly attitude. Your ultimate goal will be to provide high-quality service that will help us maintain and attract customers. If you enjoy talking to people and thrive in a fast-paced workplace, we’d like to meet you.

Responsibilities

• Prepare restaurant tables with special attention to hygiene and order
• Attend to customers
• Present restaurant menus and help customers select food/beverages
• Take and serve orders
• Answer questions or make recommendations for complementary products
• Work together with other restaurant servers and kitchen/bar staff
• Deal with complaints or problems with a positive attitude
• Issue bills and accept payment

Requirements and skills

• Proven restaurant serving or waiter experience is a plus
• Attention to cleanliness and safety
• Patience and customer-oriented approach
• Excellent people skills with a friendly attitude
• Salary commensurate with qualifications and experience

What to expect

• 6 day work week
• Sales performance bonus
• On job coaching and training
• Staff meals and uniforms provided

Job Overview:

We are seeking energetic and customer-oriented individuals to join our restaurant as Food Service Crew members. The successful candidates will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and maintaining high standards of cleanliness and efficiency. This position requires flexibility to work on weekends and public holidays, as well as excellent teamwork and communication skills.

Key Responsibilities:

1. Customer Service:

Greet customers warmly as they enter the restaurant, engaging with them in a friendly and courteous manner.
Assist customers with menu selections, provide recommendations, and answer questions about ingredients and preparation methods.
Take food and beverage orders accurately and efficiently, ensuring special requests and dietary restrictions are noted and communicated to the kitchen staff.

2. Food Preparation and Assembly:

Prepare and assemble food items according to established recipes and presentation standards, following food safety and sanitation guidelines at all times.
Ensure all food items are served promptly and at the correct temperature, maintaining quality and freshness throughout service.

3. Table and Dining Area Maintenance:

Set up and clear tables promptly, ensuring they are clean, properly set, and stocked with necessary utensils, condiments, and napkins.
Monitor dining areas for cleanliness and appearance, promptly addressing spills, messes, or other issues to maintain a pleasant environment for guests.

4. Cash Handling and Payment Processing:

Process customer payments accurately and efficiently, using POS systems or cash registers to ring up orders, handle cash transactions, and provide change as needed.
Reconcile cash drawers at the end of each shift, ensuring all transactions are accounted for and discrepancies are reported to management.

5. Teamwork and Collaboration:

Work collaboratively with other team members, including kitchen staff, servers, and managers, to ensure smooth and efficient operations during peak service times.
Communicate effectively with colleagues to coordinate food preparation, delivery, and service, minimizing wait times and maximizing customer satisfaction.

6. Cleaning and Sanitization:

Maintain cleanliness and sanitation standards throughout the restaurant, including dining areas, restrooms, and kitchen areas.
Regularly clean and sanitize surfaces, equipment, and utensils according to established protocols, ensuring compliance with health and safety regulations.

Requirements:

· Previous experience in a similar role in the food service industry is preferred but not required.

· Flexibility to work on weekends, public holidays, and evenings as needed, with the ability to adapt to changing schedules and demands.

· Strong customer service skills, with a friendly and outgoing personality and a passion for hospitality.

· Excellent communication skills, with the ability to interact confidently and professionally with guests and colleagues.

· Ability to work efficiently in a fast-paced environment, multitasking and prioritizing tasks to ensure timely and accurate service.

· Basic math skills for processing payments and handling cash transactions.

· Knowledge of food safety and sanitation principles, with a commitment to upholding cleanliness and hygiene standards.

· Physical stamina and dexterity to stand for extended periods, lift and carry trays, and perform repetitive tasks.

We appreciate your interest in joining our team, and we look forward to reviewing your application. Please note that only shortlisted candidates will be contacted for further assessment.

EA Licence ID : 18C9520

EA Registration ID: R1765753

• Set up workstations with all needed ingredients and cooking equipment
• Prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat etc.)
• Cook food in various utensils or grillers
• Check food while cooking to stir or turn
• Ensure great presentation by dressing dishes before they are served
• Keep a sanitized and orderly environment in the kitchen
• Ensure all food and other items are stored properly
• Check quality of ingredients
• Monitor stock and place orders when there are shortages

• Ensuring restaurant staffs are hiring and retaining team members to help improve productivity and quality of the guest experience
• Business Management-Support the General Manager in managing food and labor costs to increase Restaurant profitability
• Manage the requirements for health and safety training across all outlets and ensure that all outlets are fully up to date on municipality requirements
• Drive performance and sales levels improvements for all restaurants
• Implement practices and procedures and consistently review operational standards with the aim of always improving speed and service quality
• Schedule staff hours and assign tasks for service
• Ensuring that the strictest standards of sanitation, food safety and cleanliness are practiced in every restaurant, by ever team member on a daily basis

• Listed Company On The SGX
• Award Winning Healthcare Company

Responsibilities:

• Deliver high standard of customer service to prospects and existing clients.
• Provide support on pre and post sales related enquiries (products and service) through various customer touch-points (calls, emails and website enquiries)
• Resolve customers' feedback and complaints promptly.
• Manage post sales service-related matters for existing clients.
• Instill customer loyalty and retention through outbound service calls.

Requirements:

• Diploma in any discipline
• Min 1 year of customer service / call center experience
• Passion for service and possess excellent communication skills and telephone etiquette
• Team player with a positive attitude and great interpersonal skills
• Candidates with more experience will be considered for a Senior role

Working Location: Yishun

Working Hours: 9am - 6pm

Salary: Up to $3,200

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Overview

Be part of the exicitng team that creates wonderful memories for her customers. Fast paced working environment yet fun and exciting.

Good career progression opportunities, benefits and attractive renumeration package.

Account Servicing /Customer Support

· Manage Appointments with customers and ensure timely follow-up on all customers’ needs including but not limited to make-up trials, gown fittings/alterations, floral arrangements, product/service add on etc

· Respond to all customer emails, messages and calls in a professional and timely manner, and ensure all customer requests are properly documented and acted upon

· Co-ordinate all necessary with internal & external stake holders for the timely deliverables of customers’ package and needs. This includes scheduling of appointments and management of the internal calendar booking slots with corresponding teams from photography, make-up etc to ensure that the product/service sold to customers are well delivered and received by the customers.

· Handle customer enquiries and resolve any issues promptly in a professional manner

· Ensure payment & collection schedules are administered well. This includes ensuring timely invoicing and upload of data to the ERP Odoo system.

Admin / Operational Duties

· Maintain a clean and organized showroom by practising good housekeeping standard.

· Inventory management of company assets

· Work closely with management to assist and support with Marketing and Promotional activities. This includes and is not limited to awareness programmes on various social media platforms and participation bridal shows and events where you will work closely with management on the thought concept and execution of the events

· Provide feedback on trends to remain competitive in the market

· Handle all other administrative and operational duties as and when required

Description

- Assist with day-to-day site admin functions
- Manage the provision of all office services, i.e. reception, phone, fax, mail, stationary, courier services, office equipment, etc
- Support the day-to-day aspects of records management for various users.
- Inputs document data into the standard registers ensuring that the information is accurate and up to date.
- Issue sales invoices, ensuring their accuracy and compliance with the requirements.
- Verify internal accounts receivable against customer payments to ensure data accuracy and timeliness.
- Handle ad-hoc office administrative tasks.
- Any other duties as assigned by direct superior

Requirements:
- Graduates with no experience are welcome to apply
- Proficient in Microsoft Excel and Word
- Effective team-player with a positive attitude

- Job Languages English, Chinese (Mandarin)

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

You will be responsible for assisting with the onboarding of Nursing Home residents and ensuring that they continue to receive the quality of care as described in NTUC Health Care Philosophy and Service Standards.

Customer Journey Experience

• Act as the main liaison and single point of contact (Care Concierge) for next-of-kin of our nursing home residents.
• Engage caregivers and residents at the pre-admission stage to address any concerns or anxieties and to better understand the specific needs of the resident.
• Conduct pre-admission counselling sessions to help caregivers understand the fees, services provided, philosophy of care, living conditions and expectations of residents and next of kin.
• Receive the resident on the day of admission, conduct orientation and ensure that the resident settles in well to the new environment.
• Actively engage residents and caregivers throughout the period of stay and address any concerns that may arise by working together with the multidisciplinary care team.
• Be involved in multidisciplinary discussions as part of patient-centered/directed care planning by providing relevant information of residents' social background, preferences and habits.

Service Quality

• Help to develop and maintain important touchpoints for the resident journey from pre-admission to discharge.
• Assist in the measuring and monitoring of customer satisfaction via residents focus groups, periodic audits, residents satisfaction surveys, etc.
• Assist the manager in implementation of internal and external service recognition programs and events e.g. annual Service Excellence Award.
• Provide inputs during team meetings on service gaps based on the feedback received and propose service initiatives and training programmes for continuous improvements.

As a Care Concierge, you will be interacting with residents from all walks of life. Many of them have multiple medical conditions which may affect their behaviour and disposition. To succeed in this role, you must enjoy interacting with people from diverse backgrounds, be empathetic and be able to appreciate their point of view. This is not a desk-bound job and will require constantly being on the move. The joys of the job come in appreciation from residents and their next-of-kin as transitioning to a new living arrangement can be challenging. Not to mention grateful colleagues as your value add to their work and the resident experience!

• Recognized diploma or degree,
• At least two years of work experience, preferably requiring interaction with a diversity of people
• Knowledge of geriatrics or experience caring for the elderly (eg; being a caregiver or volunteering) an added advantage
• Knowing multiple local spoken languages or dialects will be advantageous
• People-oriented, willing to work the ground

Location:

• Jurong West Nursing Home

Additional Advantageous Skills:

• Appreciation and sensitivity to multicultural preferences and nuances

Require:

1. Those who have relevant work experience in Singapore and are familiar with China's intermediary labor market and have relevant customer resources are preferred.

2. Bachelor's degree or above in human resource management is preferred;

3. Singapore citizens or Singapore permanent residents are preferred;

4. Holders of Singapore CEI certificates are preferred;

5. Work experience in employment agencies in Singapore is preferred;

6. Salary: between $4500-8999.

7. Willing to do telemarketing management of recruitment business, the better the performance, develop the intermediary recruitment market and intermediary customer cooperation market in Southeast Asian countries. Familiar with the development and expansion of China's intermediary labor market, and fully launch the cooperative recruitment of labor market customers in China.

8. Assist the boss in arranging the recruitment of foreign employees, managing the company and developing overseas markets, assisting the company in applying for and managing foreign employees, arranging employee medical examinations and other management work.

9. Responsible for the establishment of the company's business sales team, responsible for completing the company's monthly, quarterly and annual sales performance. Responsible for the development and expansion of foreign intermediary business markets such as China, Vietnam, New Zealand, Indonesia, and the Philippines, and do a good job in these markets.

10. Formulate monthly and annual sales performance and plans, be responsible for achieving the target performance, be responsible for the company's monthly task performance, and include it in the performance examination system.

11. Responsible for the development and expansion of Singapore's various industries and employer recruitment cooperation customers. Achieve the performance requirements of the company's recruitment cooperation customer mission.

12. Prepare work reports and performance reports every week. Do other tasks assigned by the boss. Contact number: 86969408

Job scope:

• Coordinate execution of import and export related activities.
• Preparation of shipping documents (import/export: B/L, D/O, permit, etc)
• Liaise with internal and external parties to ensure a smooth delivery
• Monitor shipment status and update customers
• Customer-oriented, proactive with good organizational skills
• Ensure proper and timely billing/vendor costing and closing of all job files
• Ad-hoc duties as assigned

Basic requirement:

1. Good communication skills

2. Able to communicate with China agents and customers will add an advantage

3. Pro-active (When making an arrangement) and careful (When doing documentation)

4. Shipping/forwarding background/experience added advantage

5. Candidate with 1 or 2 year shipping documents experience preferred.

6. Able to work in fast-paced environment.

7. Team player as well as independent with little supervision.

8. Willing to communicate with customers and agents through WhatsApp and WeChat.

Benefits:

• Salary $2300 - $2500 + Allowance
• East Region

Job Scope:

• Trained in practical hands-on skills.
• Perform routine inspections and preventative maintenance.
• Repairing or replacing faulty components or systems.
• Conduct inspections of mechanical components, systems, and equipment.
• Diagnose technical issue work together with assistant engineer
• Following strict safety procedures and protocols.

Job Requirements:

• Entry Level are welcome to apply. Training will be provided.
• Min Nitec/ Higher Nitec/ Diploma in Mechanical/Electrical/Electronic Engineering or equivalent.

To Apply, kindly click on the "APPLY NOW" button and job details.
We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

Job Description

1. Provide overall support in operations, such as office/sales/inventories admin duties.

2. Handle inbound inquiries and feedback to customers via phone, walk in, emails and social media platform.

3. Assist and co-ordinate in online events, on-site training/exhibitions, etc.

4. Preparing the event and monitoring/increase the number of sign-up rates.

5. Assists in reminder and follow up.

6. Assist in setting up of rooms for event and zoom call.

7. Maintain customer records by updating account information.

8. Reaching out to potential leads through a variety of channels, such as email, phone, text, and social media.

9. Processing order, sales invoice, and admin filing.

10. Responsible for researching, developing marketing opportunities, and planning and implementing new sales plans.

11. To support any ad-hoc project assigned by Management.

5 working days per week, you may require covering weekend events, training or exhibitions.

Requirement:

● At least 1 years relevant working experience with digital marketing experience

● Proven work experience as a sales and marketing executive.

● Knowledge of modern marketing techniques.

● High-level communication and networking skills.

● A passion for sales.

● Understanding of commercial trends and marketing strategies.

● Strong communication skills and interpersonal skills.

● Good command of English (written and spoken).

● Good Personality, self- motivated & Independent

● Must be Computer literate (Microsoft office, PowerPoint, Words and Excel)

● Ability to work well under pressure, hands on and self-starter.

● Able to muti-tasks and work in a fast-paced environment.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a Service Desk Agent. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB TYPE

Long Term Contract

REQUIREMENTS

1. Min 2 yrs of service desk agent working experience
2. Good Laptop/Desktop troubleshooting skillsets
3. Excellence customer handling skills
4. Excellence communication skills
5. Need to perform rotating shift
6. Knowledgeable in Microsoft O/S, Microsoft 365 and Microsoft Office applications.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Keerthana Ramakrishnan

Avensys Consulting Pte Ltd

EA License 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a IT Service desk Agent. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB TYPE:

Long Term Contract

Roles and Responsibilities

Role 2:

Requirement for the SD Agents as follow:

· Min 2 yrs of SD agent working experience

· Good Laptop/Desktop troubleshooting skillsets

· Excellence customer handling skills

· Excellence communication skills

· Need to perform rotating shift

· Operating hr: 7.30am to 9pm (rotating shift)

· Inclusive of Mon – Fri, weekends and public holidays

· Security Clearance required

· Singaporean

· onboarding after candidates are security cleared

-

5 workdays per week (2 off day can be on weekday)

-based on 44hrs per week

-not 12 hrs rotating shift

To submit your application, please apply online or share the updated cv to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Khalid Farooq

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy.

The Job

This role is responsible to overseeing the Case Management and Afterlife Memorial Service and for our elderly members.

Responsibilities

Afterlife Memorial Service

• Possess a good understanding of the Charity's programmes and services.
• Handle the collection, cremation and burial of the deceased with the help of the external Funeral Director.
• Create, maintain, and update accurate cases files and database of the Afterlife Memorial Service (AMS) members.
• Handle AMS Hotline and follow up with cases reported from the Hotline.
• Gather and prepare supporting documents for government agencies submissions.
• Prepare monthly reports pretaining to AMS cases.
• Require to be on standby for case activation on weekends and night.
• Adhoc assistance in the Charity's events.

Requirements

• Minimum Diploma in Social Work or related disciplines.
• At lease 2 years of relevant experience.
• Mature, independent and compassion in eldercare.
• Good understanding of Social Service and VWO settings.
• Proficientcy in relevant software applications for documentation and reporting.
• Must possess own vehicle. Transport allowance will be provided.
• Good command of spoken and written English and Chinese.

Challenger Technologies Limited is seeking a dynamic and customer-focused individual to join our team as a Customer Service Executive. Reporting directly to the General Manager - Customer Experience, the incumbent will play a crucial role in maintaining exceptional standards of customer satisfaction and service delivery.

• Working days: Monday to Sunday (6 Days Work Week)
• Working time: 11.00am to 9.30pm

Responsibilities:

• Call and ChatHandling incoming customer calls.
  Assist warranty inquiries for members and non-members.
  Handling Live chat from various online platforms.
  Handling inquiries or feedback from customers via Zendesk tickets.
  Resolve payment issues if customer-encountered after-sales online purchases.
  
• Customer serviceWalk-in customer inquiries.
  Assist issues tourist tax refund (ETRS) tickets.
  Product testing and exchange.
  Products first-time setup.
  Paste screen protector.
  Product redemption.
  Product packing for online fulfilment.
  

Requirements:

• Some experience in customer service
• Communication Skills: Excellent verbal and written communication skills to effectively handle customer inquiries over calls, chats, and tickets. Strong command of the language(s) used for customer interactions.
• Product Knowledge: Familiarity with our company's computer products, including their features, functionalities, and warranty policies. Ability to assist customers with product testing, setup, exchange, screen protector application, and other related tasks.
• Customer Service Mindset: Customer-centric approach with a genuine desire to assist and provide exceptional service to customers. Patience, empathy, and the ability to handle customer complaints or difficult situations professionally.
• Multitasking: Ability to handle multiple channels simultaneously, including incoming customer calls, live chat, and Zendesk tickets, while maintaining a high level of professionalism and accuracy.

1. Job Description:

- Plan, and implement public relations programs.

- Build long-term relationships with all customers, stakeholders etc.

- Respond to any questions and needs of customers in the outlet.

- Mentor and coach junior staff to maintain standards of the outlet and form deep lasting relationships with customers.

- Be the main point of contact with customers for reservations and regularly inform them of the latest promotions available

2. Requirements:

- Proven working experience in public relations is required.

- Possess good communication skill.

- Overtime work is required.

1. Perform on stage in front of a live audience.

2. Attend rehearsals and confer with other band members.

3. Work with the music director to fine-tune the performance.

4. Arrange for musical instruments or props to arrive at gigs.

5. Interpret music or dance and perform in production.

6. Memorize lines or musical notes.

7. Able to work till late night and able to work on weekend

8. Only Full-time position as intensive rehearsal schedule is required.