Customer Service Officer responsibilities include responding to customer service inquiries, finding appropriate solutions, and updating customer accounts or services.

Responsibilities

• Being the first point of contact for our clients/guests, candidate act as the fitness club gatekeeper.
• Greet customers warmly and ascertain problem or reason for calling with an enthusiastic attitude.
• Work well with fellow customer service officers and Front of House Manager to ensure exceptionally high standard of service is being delivered.
• To handle cashing duties and account for transactions.
• Create and maintain good and friendly customer relations with members and guests.
• Issuance and recording of equipment and items loaned to members and guests.
• Ensure that the lounge and private room is ready for use when booked and closed after members have vacated the premise.
• Get members to register for upcoming events / competitions.
• Oversee and manage the corporate events at the Karaoke Lounge.
• Positive attitude and team player.
• Night shift 5PM-3AM

Jal Yoga International is a well established Yoga studio that has 6 studios around Singapore offering Yoga, Pilates and Barre classes an expanded to Kuala Lumpur, Malaysia and Jakarta, Indonesia. We are looking for an individual who are mature and responsible who is able to handle both the studio branch and our valued customers.

Responsibilities

- Receiving members/visitors and assisting with checking in of the Yoga classes

- Attending to phone calls, emails

- Handle bookings, cancellations, and reconfirmation requests from members/visitors

- Collection of payments over the counter and able to use the NETS/VISA and other payment machines

- Admin duties such as Sales tracking reports, handles monthly consumables, late cancellations and No Shows reports etc.. Must be able to use Microsoft Excel.

- All other ad-hoc duties assigned by the Management

- Maintaining studio cleanliness, sanitising mats and props after each class ends. No allergies to disinfectants or any cleaning products

Requirements

- Highly energetic individuals, cheerful personality with a strong interest in the wellness industry

- Professional, strong interpersonal and communication skills

- Must be fully committed and reliable as you will be handling the front desk alone

- Love meeting people and interacting. Not shy and bubbly personality

- Basic computer skills

- Candidates with relevant qualifications, customer service/hospitality background, with experience in handling front desk and admin duties.

Working hours 7am-1pm Mon-Fridays.

Work location: Kovan, Yio Chu Kang Road
Successful candidates will be undergoing training first.

• Liaise with clients/carriers/transporters/hauliers to execute import and export shipments (Sea/Air).
• Ensure execution of client requests/requirements and respond to their service issues/enquiries.
• Declaration of PM4 or Dangerous goods application and follow up with carrier for approval.
• Works closely with the Sales/Marketing Dept. and assist to quote on their behalf during their absence.
• Generate booking confirmations, Bill of Ladings and invoices to clients
• Document filing. Declaration of import/export permits.
• Follow up with overseas agents/carriers on shipment status.
• Sending pre-alert notice and advice to agent abroad for every shipment.
• Handling local shipper or agent abroad for any enquiries or complaint for any delay or discrepancies on document through telephone or e-mail.
• Preparing Shipping Certificates, Certificate of Origin and Fumigation Certificate.
• Checking the Portnet everyday and updating berthing and unberthing time for every shipment.
• Updates on exchange rates and SOB.

** Min 1 year experience.

Fresh Graduates are also welcome.

On-Job-Training / Related Job Courses can be provided for suitable candidates who have the right attitude but lacking the correct experience.

** Walking distance from MRT station. Friendly working environment.

** Salary will be commensurate base on qualification and experience.

** Medical and dental benefits provided.

Job Title – lyf Guard

You are the main contact for the community, and acts as the face of lyf. You will be a multifaceted Community Manager, who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard can start from checking in a new resident, recommending the best yoga studio in town, replacing a light bulb, and ending with having a cup of coffee together with the lyf residents in the social spaces after work. You will report to the Senior lyf Guard.

Responsibilities

1) Take Care of All Residents from Pre-arrival to Post-departure

You will:

• Assist lyf residents with their check-in through the Discover ASR, and mobile access activation

• Explore the functions of the Discover ASR with residents (Eg; mobile access and message board)

• Encourage residents to explore and work with the lyf community

• Handle residents' queries on facilities, services, registration and information about shopping, banking, dining, entertainment and local events

• Handle complaints from residents and ensure that they are appeased

• Conduct tours for lyf residents, potential residents and working partners

• Handle residents' related correspondences

2) Ensure Operational Effectiveness

You will:

• Monitor room availabilities through the property management system

• Ensure that procedures follows corporate guidelines

• Perform book-keeping activities

• Conduct regular rounds to ensure cleanliness of property, especially in shared social spaces

• Handle walk-ins, emails and phone enquiries

• Perform light housekeeping and engineering responsibilities and work with relevant outsourced contractors for cleaning and maintenance

• Ensure the property is sufficiently stocked with stationery and marketing collaterals

• Review activities within the team, improve the departmental processes and enhance efficiency

• Ensure that all staff receive skills upgrading and training (Eg; On-the-job training for new hires)

• Ensure all residents' refunds through credit cards are submitted to Finance

3) Create an Inclusive and Collaborative Community

You will:

• Maintain residents' preference profiles and track their likes and dislikes.

• Assist the Ambassador of Buzz to:

• Curate and plan a calendar of events for residents

• Suggest community initiatives to encourage interaction among the residents

• Manage in-building events for compliance with house rules and intercede or escalate issues as they arise

• Solve residents' related issues to provide a cohesive community and to manage residents' expectations

• Engage with residents and provide constructive recommendations to enhance their stay experiences.

Job Requirements

You have:

• At least 1 year of relevant work experience preferably in the hospitality industry

• Attained at least a Degree or Diploma in Hospitality, Hotel Management or an equivalent qualification

• Service-oriented

• Creative and able to form a unique vision for our communities and residents

• Editing skills

• Interesting skill and talent (lyf skills) such as, coffee making, bartending, singing or a computer geek

• Passion in creative and collaborative communities

• Knowledge of current trends and happenings in the local scene

• Pick up and use new systems and technology solutions quickly

• Enjoy learning a variety of tasks, including paperwork

• Willingness to do shifts (i.e. Morning, Afternoon and Overnight)

We are a cake company, specialising in elegant, wholesome cakes.

We are looking for Permanent / Full-time/Part-time Service Crew for our Paragon outlet.

Position available

- Sales Supervisor, Sales Service Crew

Working Hours

44 hours (5 days a week)

Salary

Up to $3.5K, depending on experience and knowledge

Job Scope

- Attending to customers

- Processing customers' orders of cake and beverage

- Housekeeping of outlets

- Receiving and displaying of cakes

- Barista skills are an advantage

- Manning the POS system

- Maintaining daily opening and closing procedures

Desirable qualities

- Good people skills

- Familiarity with the concept of good service

- Good organisational skills

- A positive attitude

- A passionate and cheerful personality

Benefits

- Variable bonus based on staff and Company performance

- Confirmed staff will be entitled to reimbursement of outpatient expenses and medical insurance

- Training will be provided

Please remember to attach your resume.

We regret that only shortlisted candidates will be notified.

We look forward to having you join our team!

Description

• Basic knowledge of our drinks and food menu
• Team player, professional and friendly. (Even in tough situations)
• Effective communication skills with guests and staff
• Quick thinking, basic math skills and great attention to detail
• Greet guests and make them feel comfortable
• Learn menu items and be able to describe them appropriately to guests
• Order Taking and Serving in a timely manner
• Check-in with guests to ensure that everything is going well
• Refill beverages throughout the meal
• General cleaning/dishwashing
• Making sure that all areas of the restaurant is clean and neat

Requirement

• No experience are welcome to apply
• Willing to learn
• Independent, proactive, resourceful and ability to work in a fast paced environment
• Team player with excellent interpersonal and communication skills
• Able to commit weekends and public holidays

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Roles & Responsibilities

• Acquire knowledges of Company's main products, common alcoholic and non-alcoholic beverages
• Undergo trainings for the skill sets of non-supervisory roles to understand and perform the functions
• Undergo trainings for supervisory roles and responsibilities so as to be able to lead and manage both operations and management
• Complete all trainings and acquire the knowledge and skills to perform independently within the targeted timeline up to Assistant Manager
• Perform duties in the best interest of the Company, ensuring that the corporate Vision, Mission statement and Values are upheld
• Ensure all policies and procedures of the company are followed accordingly
• Any other jobs or duties assigned by the Restaurant Manager from time to time

Working Hours: 6 days’ work week

Brief description of the Restaurant

Le Bistrot Du Sommelier is the quintessence of the Cuisine Bourgeoise (Bourgeois Cuisine), plates must be generous and slow cooking is a priority.

We strive to introduce you to the world of natural wines, wines produced from organic or biodynamic grapes with very little intervention from the winemaker.

Our wine list brings you an unusual selection from small producers.

Job Descriptions

• Take guest orders and serve food and beverage to guests according to SOPs
• Ensure high standard of cleanliness and hygiene in the work area
• Perform basic cashiering duties as required
• Assist the supervisor to ensure careful management of stocks and inventory as per allocated duties
• Ensure general upkeep of the restaurant and report to superiors as required for follow up
• Carry out opening duties for the service preparation and closing duties as required and assigned
• Ensure all table set up and service is carried out as per the operating procedures
• To build excellent rapport with the guests

Job Requirements

• No requirement

Working hours

• 5 working days
• 11:30am - 2:30pm and 6:00pm - 10:30pm

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

We are hiring Service Associate - Service Center

As a Service Associate - Service Center, we rely on you to

• Provide a warm, helpful and informative service over the phone
• Contribute to creating an excellent experience to all guests
• Handle all guest requests in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests and customers
• Communicates and writes with fluency
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests

If you are the right person, what are you waiting for? Click the apply button now!

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Associate - Stewarding (house steward), we rely on you to

• Cleaning and maintenance of assigned F&B equipment and kitchens
• Ensure that correct procedures are followed
• Prepare adequate and appropriate equipment for F&B
• Follow hotel's hygiene and sanitation standards during duties

We are looking for someone who:

• Preferably has experience working in a hotel background
• Must be a friendly, helpful and trustworthy leader
• Enjoys planning, organizing and problem solving
• Enjoys being challenged
• Committed to maintaining quality standards
• Willing to work shifts

If you are the right person, what are you waiting for? Click the apply button now!

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Associate - Housekeeping Coordinator, we rely on you to

• Co-ordinates all calls received in the Housekeeping department to ensure proper recording and follow-up.
• Attends to all guest requests within the stipulated standard of the hotel.
• Assists all administrative duties in Housekeeping.
• Updates and prepares proper documents for filling.

We are looking for someone who:

• Fully understands room operations
• Detail-focused and guest-oriented
• Has strong interpersonal skills
• Enjoys problem solving with a can-do attitude

If you are the right person, what are you waiting for? Click the apply button now!

La Bottega @346 Joo Chiat Road

Responsibilities:

- Take orders and explain menu to customers

- Able to address customers' concerns

- Able to relate to people

· Helps in taking reservations, answering the phone, replying to WhatsApp messages before and during service, responding to any guest requests etc

· Welcome guests warmly to the restaurant

· Be helpful, welcoming and pleasant towards each guest.

· Acknowledge special occasions when notified by customer and keying it in the system for the booking.

· Liaise with the kitchen and GM on the special requests of the week.

· Assist other service crew with work including, but not limited to cleaning the tables, tidying up and setting silverware during service and getting ready for the next seating

· Serve food & beverage to guest when required.

Requirements:

· Diploma in Tourism / Hospitality Management

- MUST BE ABLE TO SPEAK ENGLISH WELL

· Good people skills

- Likes to chat with customers

· Good organizer and planner

· Service-orientated

· Ability to operate with flexibility and creativity.

· Well-groomed

· Proactively taking on additional responsibilities where required.

· Can think out of the box

· A minimum of 3 years’ experience with customer service preferably at a hotel or a restaurant

BENEFITS

• 5 day week/ 52 hours
• $2500 to $3500 (depending on experience and skills set)
• 12 days of AL (up till 17 days)
• Monthly Attendance Incentive
• Yearly Long Service Award (up to $2000)
• Meal allowance

Halal Italian Restaurant is looking for qualified personel for a semi-fine dining enviroment with private rooms. Staff must be competent in service etiquette and have a good demeaner. Minumum experience is 5 years in this line of work. Staff must have excellent menu knowledge and are passionate about great service.

• Attractive remuneration packages
• 5-day work week
• Monthly incentives
• Uniform provided
• Staff meal

We are looking for Singaporeans and PRs only.

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Associate - Front Office, we rely on you to:

• Provide a best-fit solution to fulfil the customer needs
• Ensure smooth efficient guest services at all times
• Assist in enhancing the guest satisfaction scores of the hotel

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests

If you are the right person, what are you waiting for? Click the apply button now!

Kiosk Service Crew (Central / Halal Establishment / Full Time & Part Time)

Location: Kopi & Tarts @ Funan

Operational Hours: 7.30AM to 7.30PM daily

Basic Salary: $1600 + Incentive + Allowances + OT (Gross can up to $2700 and above)
Part Time: $10/hours (minimum 22 hrs per week)
Working hours: 8 - 9 hrs each day (split shift); 5 days work week; up to 44 hrs each week.
Working Location: Kopi & Tarts @ Funan

Job description:

• Taking orders, cashiering & coffee making duties
• Prepare food and beverages according to Standard Operating Procedures (SOP)
• Assist in daily operations of the store
• Ensure cleanliness of the store
• Perform simple baking and light cooking at the premises
• Ensure compliance with SFA safety & hygiene standard and MUIS Halal requirements.

Key Benefits:

• Progressive Annual Leave
• Birthday Voucher
• Shift Allowance
• Performance and Stay-On Bonus
• Employee Referral Program
• Medical Reimbursement
• On-Job Training Provided

Pre-Requisites:

• Pleasant personality
• Willing to learn
• Good communication skills
• Able to work in team
• Must be able to work on Weekends / Public Holidays / Shift Work
• WSQ Food Safety Course Level 1 certification will be an advantage

Whatsapp 97857150 / 9296611 for more information

We are looking for enthusiastic Customer Support Representatives to join our team . In this role, you will be the first point of contact for tourists seeking information and assistance with their travel plans. This position requires a commitment to providing exceptional customer service, with a focus on planning travel routes and selling travel products.

Key Responsibilities:

• Answering questions for tourists through online platforms.
• Planning travel routes and selling travel products tailored to client needs.
• Handling inbound phone calls and conducting online consultations.
• Guiding tourists through the transaction process.
• Keeping accurate records of customer interactions and transactions.

Requirements:

• Excellent communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and handle multiple tasks.
• Familiarity with travel destinations and route planning.
• Customer service experience is preferred but not mandatory.

Salary:

• Competitive salary based on experience and qualifications.

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Associate - Concierge, we rely on you to

• Provide a personalised guest service
• Create a memorable experience for the guests
• Engage with guests and enhance the service based on their feedback
• Assist with any issues or problems

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests and customers
• Is a self-starter and a team player
• Loves being creative with an eye for detail
• Enjoys crafting best-fit solutions for the guests
• Has no fear of new challenge

If you are the right person, what are you waiting for? Click the apply button now!

Position Title: Customer Service and Sales Representative

Job Summary:We are seeking a dynamic and customer-focused individual to join our team as a Customer Service and Sales Representative. The successful candidate will play a key role in delivering exceptional service to our clients while promoting and driving sales. If you are a motivated and personable professional with a passion for customer satisfaction and sales, we invite you to apply.

Responsibilities:

1. Customer Interaction:Engage with customers in a friendly and positive manner to provide assistance and address inquiries.
   Build and maintain strong relationships with clients through effective communication.
   
2. Sales Promotion:Actively promote products or services to customers, identifying opportunities for upselling or cross-selling.
   Meet or exceed sales targets by effectively communicating the value proposition to potential clients.
   
3. Order Processing:Process customer orders, ensuring accuracy and timely delivery.
   Provide information on product availability, pricing, and delivery times.
   
4. Issue Resolution:Handle customer concerns and resolve issues promptly and professionally.
   Collaborate with relevant departments to address and rectify customer challenges.
   
5. Product Knowledge:Stay informed about the features and benefits of products or services offered.
   Assist customers in making informed decisions by providing product information and recommendations.
   
6. Sales Reporting:Maintain accurate records of sales transactions and customer interactions.
   Generate sales reports and contribute to the analysis of sales trends.
   
7. Customer Feedback:Collect and relay customer feedback to the management team to improve products or services.
   Implement improvements based on customer suggestions when applicable.
   
8. Team Collaboration:Collaborate with team members to achieve overall sales and customer service objectives.
   Participate in regular team meetings and training sessions.
   

Qualifications:

• Previous experience in customer service and sales roles preferred.
• Excellent communication and interpersonal skills.
• Proven ability to meet or exceed sales targets.
• Strong problem-solving skills and a customer-centric approach.
• Familiarity with sales techniques and CRM software is a plus.
• Ability to multitask and work in a fast-paced environment.
• Positive attitude and a willingness to learn and adapt.

Education and Experience:

• High school diploma or equivalent; additional education in sales or customer service is a plus.
• Previous experience in a customer service or sales role is desirable.

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

As a Service Associate - Housekeeping (Laundry Attendant), we rely on you to

• Ensure hotel linen and employee uniforms are in good condition.
• Ensure sufficient linen is available for the day’s operation.
• Manage guest laundry/Dry cleaning request according to the hotel Standard Operating Procedures.
• Assist in reviewing linen inventory

We are looking for someone who:

• Fully understands room operations
• Detail-focused and guest-oriented
• Has strong interpersonal skills
• Enjoys problem solving with a can-do attitude

If you are the right person, what are you waiting for? Click the apply button now!

• Greet guests and confirm reservations.
• Provide excellent customer service and attention to detail.
• Maintain positive ongoing relationships.
• Maintain high ethical standards and professionalism.
• Multitask and prioritize as necessary to meet customer needs.
• Represent the company with integrity and dedication.

Job Description

• Develop and execute non-sales channel customer acquisition strategies/ plans for DCS products and services to grow the respective targeted customer segments/ bases.
• Develop and execute strategies/ plans to grow insurance revenue by exploring additional insurance product partnership.
• Implement frictionless onboarding application for DCS products and services based on the advancement of technology and digitalization, ie virtual card issuance, instant/ same-day application status, digital/ e-signature, leveraging on S’pore - MyInfo, Credit Bureau etc
• Plan and execute monthly lead extraction for insurance partners
• Success in this role requires an understanding of finance product (credit card) and basic understanding of insurance products. Additionally, strong interpersonal and communication skills, as well as the ability to work collaboratively with partners, are essential to achieve the desired outcome.

Job Requirement

• Education: Minimum of diploma or above.
• Industry Experience: Relevant retail banking experience (specifically for credit card).
• Competencies: Exceptional interpersonal and communication skills. Effective networking and relationship-building. Good problem-solving and objection handling skills. Meticulous and self motivated.
• Confidentiality: A strict commitment to maintaining the confidentiality and discretion required when handling the customer information.
• Ethics and Integrity: High ethical standards and integrity, with a commitment to acting in the best interests of the company and customer at all time.

We are seeking qualified high performing professionals to join in our Assurance (IPO) service line. You will be involved in providing assurance services (IPO) to our global clientele. You will have the opportunity to develop your technical knowledge and work with businesses across multiple industries.

Responsibilities:

• Lead and manage fieldwork on client sites including liaising with other departments to ensure the smooth delivery of the audit process.
• Review and evaluate risk, document and assess key controls, document and assess process flows and identify significant accounting issues.
• Demonstrate expertise in primary accounting frameworks and in related financial reporting matters.
• Identify, prepare and participate in proposals for new clients and projects.
• Gain a comprehensive understanding of client operations, processes, and business objectives and utilize that knowledge on engagement
• Identify areas requiring improvement in the clients business processes and possible recommendations and prepare and deliver Management Letter to be provided to the client.
• Coach other team members through sharing experience and knowledge appropriately.
• Adhere to the highest degree of professional standards and strict client confidentiality.
• Be an advisor to newly public and private clients to assist with accounting, financial reporting and internal control matters, among other areas.
• Stay connected to market trends to think through future innovative solutions
• Guide integration of overseas resources to drive efficient execution.
• Develop, maintain and leverage internal contacts.

Requirements:

• A degree in Accountancy or equivalent professional qualification in Accountancy
• At least 2-3 years of external audit experience
• Good command of the English language
• Recognised team leader with good interpersonal skills
• Proactive in problem-solving and client management
• Experience in financial reporting and SEC requirements of IPOs an advantage