Job Title: Patient Service Executive / Network Clinic Coordinator

Responsibilities:

· Support United Primary Care Network (PCN) recruitment, onboarding, and training of GP Partners.

· Promote GP engagement, attend to their enquiries and support them in Healthier SG (HSG) drive.

· Work closely with GPs for PCN and HSG enrolment of chronic and well patients

· Liaise with the service providers or GPs in arranging provision of ancillary services by PCN/HSG

· Support GPs in better integration and coordination with various social partners and institutions

· Provide administrative support to GPs on patient referral to community and social partners, such as Active Aging Centres (AAC), Day Care, Home Care services etc.

· Support the compliance of GP partners with audit requirements of the PCN program.

· Establish feedback management from MOH/AIC to GP partners and vice versa.

· Support the admin team in administering surveys and collating data for analysis and reporting.

· Share Clinic Performance Management to GP partners.

· Assist Nurse Counsellors to provide basic counselling to patients on their care plan compliance and lifestyle modification as required.

· Perform adhoc duties assigned by the Head of PCN.

Job Requirement:

· GCE O Level/ Diploma Holder/ Degree Holder.

· Relevant work experience in healthcare would be an added advantage.

· Ability to work as a team player and independently with minimal supervision.

· Meticulous and able to keep proper and timely documentation of HSG/PCN records, database and quality-related reports.

· Competent in MS Office, in particular MS Excel.

A Service Supervisor is responsible for leading the service team during each shift and ensuring that team members observe service, food hygiene and safety standards. Duties include planning and preparing the staff duty roster, providing on-the-job training for staff, overseeing reservations and assigning workstations. The Supervisor is also expected to resolve work-related problems in a positive and professional manner.

Jason Marine Group Limited is a Marine Communication Equipment and Service Provider based in Singapore, providing marine electronic equipment and marine communication integration solutions for offshore vessels arriving in Singapore or around the Asia region.

We are looking for a dedicated Service Technician/ Engineer (Marine) to be responsible for repair and maintenance of ship Navigation, Communication, Satcom, VSAT/TVRO, PAGA/PABX and GMDSS system. Reporting to the Head of Marine Electronics, and working closely with our business partners, he/she will be involved in the installation and testing of navigation and communications equipment on shipping vessels.

Responsibilities

• Involve in project for installation of marine electronics equipment.
• Liaise/co-ordinate with shipyard for related project.
• Assist in the repair works in the workshop.
• Brief business partners on various navigational/communication system setup.
• Provide technical support for business partners.
• Prepare reports on equipment to business partners.

Requirements

• Diploma / Degree in Electronics/Communication Engineering
• 1- 4 years of Marine Experience

SANDP1T is seeking a highly qualified Service Delivery Lead to join our team and work on projects that impact the lives of many. Our products, including Enterprise Login, Payment Gateways, and Training and Learning Management Systems, are used by over 1,000,000 users. We're looking for passionate professionals to grow and learn with us. If you have more experience, you may be considered for a senior role.

Job Overview

The Service Delivery Lead leads and supports programs and projects using different frameworks such as Agile, Hybrid, or Waterfall. They organize and facilitate meetings and events, gather business requirements from stakeholders, and prioritize change requests and bugs to optimize business value. They also remove any impediments for the project team, manage the risk plan and client expectations, and motivate the team to deliver the service according to schedule and quality.

The Service Delivery Lead is responsible for overseeing the entire service delivery life cycle from start to finish, including design, resource allocation, and software development. They also support the execution of test plans and bug fixes and work with different parties within the client organization to accelerate service delivery progress. They also key player in team development and responsible for holding teams accountable for their commitments and maintaining a good relationship with clients, users, and stakeholders. Additionally, they also work with the finance department on COC sign-off and payment milestones.

Good to have:

• Great organizational, planning, and problem-solving skills
• Great interpersonal skills, collaborating and team playing
• Excellent communication and presentation skills in English
• Excellent adapting way of working to environmental constraints
• Good analytical and listening skills
• Ability to translate business requirements into functional requirements
• Excellent understanding of how user centricity is incorporated into SDLC
• Excellent understanding of how product backlog, user stories, acceptance criteria and user flows fit within the development process
• Knowledge and use of Jira and Confluence
• PMI PMP or PRINCE2 certification preferred
• PMI Disciplined Agile / SCRUM certification is a plus

Should have:

• Experience delivering complex projects with multi-squad teams and timelines of up to 24 months.
• Experience working with Singapore Government agencies is preferred.
• Experience in bidding preparation and submission process.
• Experience orienting teams to deploying a service-oriented attitude in dispute situations.
• Experience in presenting to project sponsors and morale management of teams.
• Strong working knowledge of Jira, Confluence, and Microsoft Office tools,including Excel, PowerPoint, and Word.
• Experience in implementing project management tools, SmartSheet, Figma, and graph drawing is a plus; ability to maintain good documents and artifacts is crucial.

Personal traits:

• Resourceful, independent, and able to find creative solutions to problems even under pressure.
• Meticulous in approach, paying close attention to detail and ensuring high-quality work.
• Self-motivated, self-driven, and takes the initiative to take on new tasks and responsibilities.
• Empathetic towards others and able to communicate effectively to managestakeholders' expectations.
• Proven track record of being able to grow, learn, and take on more responsibilities over time.
• Bonus for being able to immerse in the company culture, understand the values and how things work, and adapt to thework environment.

Our Benefits:

• Competitive remuneration package
• Flexible work schedule and remote work options
• Career progression opportunities
• Medical Insurance Coverage
• Open & Transparent Culture with a flat hierarchy

How to Apply

Interested candidates, please send your resume at join.sandp1t.com.

Our Recruitment Process

As a Service Delivery Lead, if you submit your resume, it will be personally reviewed. Qualified candidates will be invited for an interview with the hiring manager. The interview will be an opportunity for us to discuss your experience and expertise in the field and will last for 30 minutes.

Based on the outcome of the interview, the hiring manager will decide if you are a suitable fit for the position. If that is the case, the HR team will reach out to you with an offer and provide next steps.

Application Mode

• Apply by Whatsapp +65 8522 9666

Reporting Structure: Section-in-charge

Job Responsibilities:

1. FOOD RUNNER

• Serve food and beverages to customers
• Accountable for the smooth running of designated area
• Ensure visual quality of all food and beverages items served is according to company’s standards
• Provide a courteous and professional service at all times
• Ensure that cleanliness and hygiene is followed throughout

2. DINING AREA

• Clearing of used soiled cutleries from diner’s table (cutlery collection)
• Arrange table settings of crockeries and cutleries according to company’s standards
• Cleaning duties at service area including:Cleaning of table, chairs sofa seats and baby chair

3. PRE-OPENING PREPARATION

• Perform a range of duties according to outlet’s specification, including:Wiping tables, setting up of tables and ensuring tables have the correct cutleries and table settings
  Preparing and topping up of condiments (e.g. ginger, vinegar, chili sauce)
  Topping up of beverages and preparing tea
  Assist in stock ordering
  Preparing ingredients, check dessert quantity and expiration in the morning to report to supervisor

4. WASHING

• Tidy up workstations, wash tea and ice buckets, water kettle, utensils, etc
• To perform daily, weekly and monthly cleaning routine according to outlet’s specification

Educational Qualification/ Experience / Skills and Competencies Requirements:

• Candidate must possess at least Diploma/Bachelor's Degree in any field

We are a Marine Communication Equipment and Service Provider based in Singapore, providing marine electronic equipment and marine communication integration solutions for offshore vessels arriving in Singapore or around the Asia region.

We are looking for a dedicated Service Engineer (Marine) to be responsible for repair and maintenance of ship Navigation, Communication, Satcom, VSAT/TVRO, PAGA/PABX and GMDSS system. Reporting to the Head of Marine Electronics, and working closely with our business partners, he/she will be involved in the installation and testing if navigation and communications equipment on shipping vessels.

Responsibilities

• Involve in project for installation of marine electronics equipment.
• Liaise/co-ordinate with shipyard for related project.
• Assist in the repair works in the workshop.
• Brief business partners on various navigational/communication system setup.
• Provide technical support for business partners.
• Prepare reports on equipment to business partners.

Requirements

• Diploma / Degree in Electronics/Communication Engineering
• 1- 4 years of Marine Experience

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

We are looking for a Service Engineer, 2-stroke Services. This is a permanent opportunity, and its location is Singapore.

As a Service Engineer, 2-stroke Services, your responsibilities for the role include:

- Perform Field Service activities according to the work plan

- Perform mechanical/electrical and troubleshooting on 2-stroke engines and ancillary equipment

- Perform technical advisory for repair activities executed on customers' responsibility

- Commissioning of service products

- On-site team leading and managing of the assigned team and related activities during the work execution

- Interact with customers during the work execution

- Interacting with Field Services back office and Technical Services during work execution

- Perform internal and external progress status up-dates of the assigned work

- Ensure that the work is executed according to Wärtsilä Quality, Health, Safety, and Environmental guidelines and customer site procedures.

- Create the Service Work Reports

- Proactively consulting, advising, and promoting available Wärtsilä solutions and products to customer

To be successful in this role, we expect you to have:

- BSC Degree with 2-5 years of working experience in the related field

- Diploma in mechanical, and marine engineering with more than 5 years of working experience in the related field

- Excellent technical knowledge and problem-solving skills

- Good command of English, both written and oral

- Ability to work independently

- Willingness and flexibility to travel up to 80% of the time

- Ability to create internal and external work reports

- Ability to communicate and interact well with customers and other stakeholders

- Literacy in Information Management Applications/ Tools such as MS Office

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.

Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline by submitting your application through our careers portal. Are you still wondering if you should apply and would like to get something clarified? Please reach out to David Samuel, Talent Acquisition Specialist ([email protected]) with any questions related to this position.

#FSWSCareers

Patient Service Associates (PSA) provide frontline counter services to patients. PSA is to assist patients by checking patient’s service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.

Job Responsibilities:

• Responsible for reception of all appointment and walk-in patients at the Diagnostics counters
• Ensure 2 patients’ identifiers (NRIC & Name) are verified for all patients when handling patient registration electronically (i.e. EPIC, LIS, RIS, POS, BSS.) and verifying tests ordered by doctors.
• Accurate appointment scheduling / booking and registration for eligible mammogram patients via Breast Screen Singapore (BSS) portal
• Registration of mammogram patients are done accurately via BSS portal, including updating of patient particulars such as mailing address and contact number.
• Relevant instructions are communicated effectively to patients prior to their procedures/tests, chaperon patients to changing or counselling room where applicable.
• Handle enquiries and provide prompt and courteous service delivery to internal and external customers.
• Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
• Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients’ endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS
• Accurate application of promotions and discount vouchers appropriately and to validate its utilization via EASIPOS
• Support administrative function to centre in-charge including but not limited to dispatching of lab and x-ray reports, proper record and documentation of courier services.
• Performing duties as assigned by reporting officer
• Meet customer service and quality KPI as determined by department
• Follow up and support reporting officer in handling patient relation issues
• Adhere to policy and standard operating procedure
• Accurate and meticulous in performing cashiering duty when assigned

Job Requirements:

• GCE “A”/ “O”/ “N” levels or Higher / NITEC qualification
• Service-oriented and patient-focused
• Proactive and resilient with the ability to work independently and in a team
• Ability to multi-task and work in a fast-paced environment
• Good writing, interpersonal and communication skills
• Aspire for service excellence and process improvements

Additional Information:

Working Hours : 42 hours/week (5.5 days work-week)

Working Location : NUHS Diagnostics Clinics (within National University Polyclinics at the Western region of Singapore)

Full Time & Part Time Service Crew

要会中文

职位描述：
• 补充餐巾、餐具和补充调味品等用品
• 协助客户订购
• 为顾客提供食品和饮料
• 顾客用餐完毕后清理桌子
• 熟悉POS及配送系统
• 履行开盘和关盘职责
• 洗碗

要求：
• 该职位需要 1 年相关工作经验
• 新加坡人/PR
• 会中文

全职工作:
• 薪资：每月 SGD 2,500 - SGD 2,800
• 每周工作6天（愿意在周末和公共假期工作）

兼职工作：
• 薪资：每小时 SGD 13 - SGD 15
• 最小每周做工2天（愿意在周末和公共假期工作）

Job Description:

• Replenish supplies such as serviette, table ware and refill condiments
• Assist with customer ordering
• Serve food and beverages to customers
• Clean tables after customers have finished dining
• Familiar with POS and food delivery system
• Perform opening and closing duties
• Dish-washing

Requirements:

• Working Hours 10AM - 9PM (2 hours break)
• 1 year of relevant work experience required for this role
• Singaporean/PR

Full Time Service Crew:
• Expected salary: $2,500 - $2,800 per month
• 6 days work week (Able to commit weekends and PH)

Part Time Service Crew:
• Expected salary: $13 - $15 per hour
• Min. 2 days per week (Able to commit weekends and PH)

Job Description:

• Work closely with the Residence Manager
• Provide good customer service and respond efficiently and tactfully to guests’ complaints, requests and enquiries
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures
• Maintain good guest relations with in-house guests at all times
• Project a courteous and hospitable attitude at all times
• Provide guests with accurate information as requested regarding SR facilities, major city attractions and events
• Maintain an effective flow of communication with all personnel

Job Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous

Candidate is expected to carry out Test Board Maintenance activities (Visual inspection, testing, framing, rework, washing, drying, packing etc)

Candidate is also expected to identify issues by recognizing data trends and to be able to read diagram and information from circuit.

Candidate must be driven and able to work independently and systematically to maintain delivery of excellent services.

Basic mechanical, electrical and programming knowledge is preferred to facilitate troubleshooting and root cause analysis.

Responsibilities and Duties

• Repair and maintenance of Test Board
• Maintain max passing yield results
• Test Board Maintenance activities (Perform socket replacement and testing)
• Identify Issues
• Reporting of service activities
• Management of spare socket inventory

Requirements

Service Engineer – Diploma in Engineering

Technical Specialist – Diploma in Engineering

Strong in hands-on, able to work independently with minimum supervision

Able to do soldering work on tiny component

Technical Specialist will assist Service Engineer in above duties. Diploma holders demonstrating good technical capabilities will be considered for Service Engineer

Job Description:

• Monitor department performance and report on key metrics.
• Supervise and train team members to maintain high standards.
• Oversee day-to-day operations and optimize workflows.
• Analyse business requirements and adapt to customer needs.
• Maintain a positive attitude and commitment to improvement.
• Communicate effectively with teammates and management.
• Ensure top-notch service delivery and operational excellence.
• Handle heavy equipment as required.

Requirements:

• Relevant experience in F&B supervision.
• Strong leadership and team management skills.
• Hands-on experience implementing operational processes.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced environment.
• Organizational skills and attention to detail.
• Knowledge of health and safety regulations.
• Understanding of operational principles and policies.
• Demonstrated team leadership capabilities.

We are on an exciting track of change and looking for an individual to join us in our journey. You should have an excellent communication skills, work independently and have the initiative to solve problems on a daily basis.

We're looking for someone with experience in high-end retail or food and beverage, seeking an office job with regular hours, away from the long shifts typical in retail and F&B.

Roles & Responsibilities

Responsibilities

• Retail Outlets & Driver Management
  • Create, update and execute service SOP
  • Communicate and regularly monitor SOP compliance for all staffs
  • Visit outlets on a regular basis to check on compliance to SOP
  • Rostering of counter staffs
  • Review of Mystery Service Audit of counter staffs
  • Conduct mid year & year end performance reviews of counter staffs
• Customer Service Handling
  • Handle and resolve customer complaints and reviews from all channels
  • Handle and resolve staff service complaints
  • Key account management for top customers
• Manage and train customer service team in office
• Corporate Sales Management
  • Respond and provide quotations for corporate enquiries.
  • Coordinate and manage corporate order receiving process

Preferred Qualifications:

• Minimum 2 years of customer service experience in a office/retail setting will be preferred
• Technology savvy, able to type and respond to chat enquiries
• Educational Requirements: Diploma and above is preferred but not required

What’s in it for you?

Competitive allowance and benefits e.g. Laundry Discounts, Birthday Vouchers

14 Days Annual Leave

Working Hours

5.5 Working Days Per week

Mondays - Friday: 8am to 5pm

Saturdays: 8am to 12pm

Work Location: Toa Payoh Industrial Park

The Service Analyst managing Incidents is a Service Operations Specialist who is responsible to maintain high levels of service and ensuring all service recovery, protective mitigations, stakeholder communications and problem management activities are performed. He/She is responsible to drive both internal and external teams to ensure compliance to SLOs, SLAs, KPIs and metrics relating to service performance and operations performance.

He/She possesses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analysing important reports covering service performance metrics and operations activities.

Roles & Responsibilities

• Lead high severity incidents/Command Centers and collaborates with multiple internal teams across disparate groups to restore services when major incidents occurs

• Manages high severity incident communications to all stakeholders and provide regular updates to management and stakeholders until incident closure

• Support and assist in high severity incidents and drive problem management meetings, gather required experts to perform root cause analysis for problem resolution

• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

• Track and ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance

• Ensure all operational support material is complete and all process comply within internal security and technology standards

• Prepare and deliver status updates / report to management

• Log and track problem tickets relating to S1/S2 or high impact issues

• Maintain processes, templates and SOP, website and information related to incident and problem management

• Assist senior leaders in disaster recovery planning and activities

Requirements / Qualifications

• Bachelor’s degree or Diploma in computer science or other highly technical, scientific discipline

• 5-10 yrs of Technical / Application Support or Incident / Problem management experience

• Proven experience of working efficiently in a cross functional team

• ITIL v3/v4 certification and strong service oriented experience / background

• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries

• Ability to establish and manage processes and practices through collaboration and the understanding of business

• Ability to adapt to a fast-changing environment and work under a fast-paced and dynamic environment.

Position Summary / Project Description

The project is for administration of grants and financial assistance schemes with integration with multiple source of truth system. The application IT enable the verification of grant applications and dispense monthly payouts to recipients (member of public) as per their eligibility.

The Domain Specialist is responsible to maintain high levels of service and ensuring all IT operations activities are performed. The candidate is a subject matter expert in technology and/or business domain. This candidate is responsible to drive both internal and external teams in the resolution of problems or resiliency related actions.

He/She possesses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analysing important reports covering service performance metrics and operations activities.

Roles & Responsiblities:

• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

• Assist as Subject Matter Expert and Drive organizational capability to effectively apply service operations and maintenance framework

• Troubleshoot and resolution of service health issues and bring relevant parties to resolve impediments impacting service performance

• Assist in blueprints for operational support material for disciplines of applications are concise and complete; covering (internal security and technology standards)

• Organise system activities including planned maintenance events, system backup processes and disaster recovery drills

• Provide guidance to the team to ensure the best support and best standarization of approaches possible for systems availability

• Support and assist in high severity incidents and drive problem management meetings

• Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution

• Assist senior leaders in disaster recovery planning and activities

Requirements / Qualifications:

• Bachelor’s degree in computer science or other highly technical, scientific discipline

• 5-10 yrs of Technical / Application Support experience

• Proven client engagement experience / vendor management experience

• Proven experience of working efficiently in a cross functional team

• ITIL v3/v4 certification and strong service oriented experience / background preferred

• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries

• Ability to establish and manage processes and practices through collaboration and the understanding of business

To provide reactive preventive maintenance, installation, commisioning and validation service to highly specified sterilization and disinfection equipment.

Duties and Responsibilities:

• Provide preventive maintenance and repair service at customer locations in accordance with Company’s established procedures, techniques, tools, test equipment and replacement parts.
• Installation, commissioning, calibration testing and validation of relevant equipment at customer locations according to Getinge’s protocol.
• Implementing Field Corrective Actions.
• Handling administrative work associated with service delivery.
• Responding to customers’ complaints and providing support for corrective maintenance.
• Meeting key KPIs assigned to you as an individual and of Service department.
• Establish and maintain a professional working relationship with customers and co-workers through teamwork.
• Sharing of knowledge and provide advice to clients and their staff as well as all end-users, on the proper operation and usage of the equipment.

Requirements:

• Candidates with ITE and/or Diploma in Mechanical or Electrical Engineering, Biomed Engineering, or equivalent medical device related educational background are welcome to apply.
• New or more than 1 year of hands-on related experience in medical equipment installation and maintenance.
• Hard working, team player, independent, hands-on, customer oriented and good attitude
• Good presentation and interpersonal skills
• Fluent in both verbal and written English
• Perform all other duties assigned by the Company/ and or Manager

Responsibilities:

• To manage daily priorities such as incoming enquiries via phone or email
• To prepare quotations, ITQ / RFQ and supporting documents for submission
• To acknowledge PO and order processing (SO) in the SAP system
• To maintain equipment database, SAP warranty record (both SAP and excel database)
• To maintain pressure vessel database, monitor inspection due date and follow up with customer.
• To liaise with sub-contractor for pressure vessel inspection arrangement
• To generate weekly / monthly reports to assist management team in reaching their sales goals (Eg: Commissioning List, weekly; Service team sales report, weekly)
• To liaise / conduct weekly service sales meeting
• To perform various ad hoc duties and provide administrative support as assigned

Requirements:

• Candidate must possess at least a professional certificate, Diploma, Advanced/Higher/Graduate Diploma
• Customer oriented
• Organized, good coordination & follow-up skills
• Competent in MS Office (Excel, Word, etc.)
• Excellent interpersonal & communication skills
• Entry level are welcomed to apply, as training will be provided

Scope:

The Senior Account Executive is responsible for the coordination of advertising campaigns and communicating clearly to all who are involved. This includes managing administrative and campaign work and ensuring that advertising projects are completed on time and on budget.

Responsibilities:

• Meet and liaise with clients to discuss and identify their advertising requirements
• Work with team to devise an advertising campaign that meets the client's brief and budget
• Present, alongside team (particularly the account manager), the campaign ideas and budget to the client
• Work with the account manager to brief media, creative and research staff, and assist with the formulation of marketing strategies
• Liaise with, and act as the link between, the client and team by maintaining regular contact with both, ensuring that communication flows effectively
• Negotiate with clients and team about the details of campaigns
• Present creative work to clients for approval or modification
• Handle budgets, manage campaign costs and invoice clients
• Write client reports
• Monitor the effectiveness of campaigns
• Undertake administration tasks
• Arrange and attend meetings
• Make 'pitches', along with team, to try to win new business for the agency

Required Skills & Preferred Qualifications:

• At least 2 years’ experience in agency
• An independent and tenacious worker
• Meticulous and able to think of solutions to problems
• Possess excellent communication and interpersonal skills.
• Good client management and presentation skills
• Knowledge of multimedia and current technologies
• Excellent at understanding timing and budget limitations while pushing a project along, keeping everyone on track and informed

Interested applicants, please send your resumes to [email protected] indicating current and expected salaries.

To design, implement, and manage cloud data processing pipelines (e.g., AWS or equivalent), perform Tier 2 & 3 service delivery and operations for Network Analytics Engineering systems, develop big data solutions for real-time and batch processing of large telco datasets, plan hybrid cloud strategies for the data lake, manage data governance and protection, and collaborate with business domain experts, data scientists, and operational teams to create E2E data system solutions.

Tier 3 Systems SME

1. Accountable for overall System Performance and Design.
2. Accountable for Change Management outcomes, executing minor to major software upgrades as well as solution changes independently.
3. Responsible to manage vendors and technically debate on optimum solution performance while ensuring robust and cost-efficient architecture.
4. Drives use of automation for deployment and implement near real-time alerts for security or critical issues.
5. Devise UAT plan and conduct testing for the new features/ bug fixes towards acceptance criteria.
6. Develop Method of Procedures facilitating Change Management with any system impact.
7. Manage project initiatives for sensitive systems with minimal supervision and ability to deliver project within the timeline.

Tier 2 Systems Administration & Operation Support

1. Accountable for overall System Health, Recovery and Security.
2. Accountable to manage Classified Keys, which has root access to Sensitive Systems.
3. Responsible to drive improvements in System’s security posture.
4. Execute planned night activities for production system signature update and bug fixes.
5. Ensure the System / Service uptime to the SLA.
6. Drive daily system health check and monitoring and reporting on daily basis to Director, and raise any issues observed with vendor, follow-up to work on the fixes.
7. Resolve Trouble tickets independently and resolve data dispute issues within SLA.
8. Manage Vendors and conduct recurring operations reviews to track the Tickets SLA.
9. Prepare data for monthly Operations meeting with Director.
10. Drive quarterly system audit reviews and highlight any abuse on subscriber or sensitive workspace user activities in meeting with Director.

Manage System Security (Cloud and on-premises)

1. Management of Anti-Malware systems and perform monthly scanning for any security threats and system administration and perform monthly scanning for systems.
2. Analyse security reports from Anti-Malware scans, determining best course of action.
3. Managing the implementation and provisioning of firewalls, switches for the Department systems.
4. Administrator for the firewalls and perform the quarterly review for the rules to ensure the system defence-in-depth and security.

Support InfoSec and implement Security Governance initiatives.

1. Manage PIAM (Physical access and Identity management) for the user account administration to improve security and avoid manual password changes/management and control and keep track of the elevated privileged user accounts logins.
2. Design, deploy and Operate a Centralise log server to store all logs and process to expeditiously support investigations into security incidents.
3. Deploy, implement, and operate vulnerability scanning tool and analyse reports and closely working with security governance and planners to conduct remediation activities which he/ she will perform.

• Achieve zero SL1 and cyber-security incidents and to resolve trouble tickets within the given SLA. Represent NAE as member of NSC Security Rep and ISMS Networks Security working Committee.
• Lead Incident Management and provide timely update to the Management and accountable for the RCA of the managed platforms.
• Maintain high level of Data pipelines and system availability (Data Integrity & Systems 95%+)
• Ensure operational processes for the respective systems are well documented. This includes system inventories, solution doc, IP/Network design, SOPs etc.
• Update NAE systems to the latest stable Software version. Keep the system updated with the Periodic patch updates (OS, software, Firmware, Switches, Firewall) – Half yearly/yearly.
• Conduct monthly operations review and quarterly Audits on time and Tickets resolution within SLA.
• Ensure no gaps in security monitoring. Perform bi-weekly Antimalware signature updates and monthly Scans. Complete and report IOC scans and security patches to network Security Operation Centre. Support various security initiatives to achieve full audit compliance.
• Use Ansible and scripting to automate system operations.

Skills for Success:

• Degree in Engineering or IT
• Good to be certified in Redhat architect certification, Cloudera CDP certification or Cyber security (CISSP) certification.
• Good to have deep knowledge of mobile and broadband network technologies.
• 3 - 5 years of experience in data solution and administration
• Proficient in either 3 of the following:

1. Cloud Data solution (AWS)
2. Big data and data warehousing operations.
3. System administration
4. System integration
5. Data architect
6. Hadoop and Spark (or equivalent)
7. Linux/Unix, Ansible automation, Shell Scripting
8. Kubernetes, Docker, serverless functions, APIs and Kafka bus
9. Network and Security design

• Good technical writing skills and presentation skills

Your Career Growth Starts Here. Apply Now!

Responsibilities:

Global Team Management

● Lead and coordinate cross-functional teams both locally and internationally, ensuring alignment in operations, customer support, and deployment efforts.

● Provide guidance and support to overseas counterparts in managing robot operations, ensuring consistent service standards and operational efficiency across all regions.

Deployment Planning and Execution

● Coordinate and plan the end-to-end deployment of robotics programs, ensuring alignment with customer requirements and timelines.

● Review deployment plans regularly, implementing improvements based on customer feedback and lessons learned from previous programs.

● Develop and implement a comprehensive post-deployment customer success strategy focused on achieving and exceeding SLA and customer satisfaction goals.

● Manage ongoing processes such as corrective maintenance, preventive maintenance, and customer support requests, ensuring continuous improvement in service delivery.

Post Deployment Strategy and Customer Success

● Act as the primary point of contact for customer escalations, coordinating with Senior Field Service Engineers (FSEs) and technical support teams to resolve issues quickly and efficiently.

● Track performance and usage metrics of deployed robotics systems, identifying areas for proactive issue resolution, identifying trends or issues that require attention or escalation and improvement.

● Develop actionable insights from customer data to refine service delivery and enhance customer success strategies.

Customer Relationship Management & Escalations

● Serve as the primary point of contact for customer escalations, working closely with Field Service Engineers (FSEs) and technical teams to resolve issues swiftly.

● Act as a bridge between the customer and internal teams, ensuring feedback is captured and incorporated into continuous improvement efforts.

Performance Monitoring and Reporting

● Track and analyze performance data for Operational Robots, identifying usage patterns, trends, and potential areas for proactive issue resolution.

● Create and deliver detailed reports on performance metrics, customer satisfaction, and operational efficiency to senior management and key stakeholders.

● Leverage on data to develop actionable insights that refine service delivery strategies and enhance customer success outcomes.

Requirements:

● Bachelor’s degree in Engineering, Business Management, or a related field.

● 5+ years of experience in a customer success or Program and Operations management role, ideally in the robotics, automation, or technology sectors.

● Excellent communication and interpersonal skills, with the ability to effectively collaborate across departments.

● Proven track record in managing complex programs and delivering high-quality results in a dynamic environment.

● Strong analytical skills with the ability to interpret data and develop insights.

Manage the Dessert kiosk independently, prior experience in customer service and preferably in bubble tea industry. Stock inventory order and control. Preparation of all perishable products and ensure freshness for daily sales.

Kiosk operating in office building.

Working hour 8.30am to 5pm. Monday to Friday.

Sat/Sun/PH close.

Able to start work soonest

Part time/Full time welcome

Job Description –

1.Urgent Call Centre Customer Service Officer [Inbound & Outbound] - 6pax

Job Purpose
The Customer Service Call Centre Representative is to serve as the primary point of contact between the company

and its customers, ensuring that customer inquiries, complaints and issues are addressed promptly and effectively.

Duties & Responsibilities:

· Handling Inbound and Outbound Calls

· Customer Support and Issue Resolution

· Documentation and Record-Keeping

· Product and Service Knowledge

· Handling Multiple Communication Channels

· Meeting Performance Targets

· Providing Feedback and Suggestions

· Working in a Team Environment

· Adhering to Company Policies

· Upselling and Cross-Selling [Optional depending on the role]

2.Urgent Call Centre Customer Service Officer [Inbound & Outbound] - Able to converse fluent Korean product speaker - 6pax

Interested Candidate please forward your resume to [email protected][attention: Hr dept]

We regret to inform that only shortlisted candidate will be

contracted.

Candidate who sends us your personal data & resume is deemed to give consent to us, collect, use and disclose your personal data for our internal used and subsidiaries for this job application. As such, you have also given your consent, read, understand and agreed to allow for this job application process. Thank you.

The Service Crew is responsible for taking customers’ orders in a restaurant setting, answering questions on meal items, making recommendations on meal bundles, serving food/beverages to customers, performing cashiering duties and helping out with clearing plates and dishwashing. At times, the Service Crew may be required to prepare food.

Role & Responsibilities

• Undertake day to day restaurant operational tasks
• Handle front-of-house duties such as taking orders, cashiering, serving food & drinks,
• Handle back-of-house duties such as food preparation in kitchen
• Daily housekeeping in dining and kitchen areas, food waste disposal
• Clearing of plates and dishwashing

Skills/Qualifications

• Good customer service
• Team player
• Excellent communication and interpersonal skills with both internal staff and customers
• A genuine and honest, "can do" attitude! :)

Singaporeans only. Interested Party Please contact:

Blk 190 Toa Payoh - Jayson @ 81990152

Working Hours

• 6 Days 12 Hours (Includes 1 Hour and 40mins break)
• 6 Days 10 Hours (Includes 1 Hour break)
• 6 Days 9 Hours (Includes 1 Hour break)
• 5 Days 12 Hours (Includes 1 Hour and 40mins break)
• Part Time - Minimum 4 days/week, 6 hours per shift

Duties and Responsibilities:

This individual will play a crucial role in developing and managing information cybersecurity for our clients. As a Cybersecurity Consultant, you will be responsible for developing, evaluating, and reviewing information security policies in accordance with relevant standards and frameworks such as ISO27001, NIST.

We are seeking an individual who can bring a high level of expertise and professionalism to our clients' cybersecurity needs. If you are passionate about cybersecurity, possess strong technical skills, and are eager to make a positive impact, we invite you to join our team as a CISO as a Service Consultant.

Job scope:

• Develop, evaluate, implement and maintain cybersecurity policies, procedures, and standards for clients.
• Provide cybersecurity risk management services, including conducting risk assessments, vulnerability assessments, and threat analysis.
• Manage and coordinate the execution of cybersecurity programs, ensuring compliance with industry/regulatory standards and frameworks, conducting security awareness training, and developing incident response plans.
• Offer guidance and mentorship to clients' security teams, including assisting with policy development, program management, and planning cybersecurity roadmaps.
• Collaborate with clients' executive teams to ensure the alignment of security strategy with business objectives.
• Conduct cybersecurity program assessments and provide recommendations to improve clients' security posture.
• Assist in developing proposals, statements of work, reports, and other deliverables as part of the sales and delivery process.
• Collaborate closely with other cybersecurity professionals to ensure the implementation and alignment of cybersecurity activities with clients' business objectives and requirements.

Requirements:

• Bachelor's degree in computer science, information security, or a related field.
• At least 2-4 years of experience in cybersecurity, with experience in CISO office (e.g., IT security engineer), Governance Risk and Compliance (GRC), security assessments (VAPT, red teams) or similar roles.
• Proven experience in developing and implementing cybersecurity policies, procedures, and standards.
• Strong technical understanding of information security concepts and technologies, including network security, endpoint security, cloud security, and threat intelligence.
• Knowledge of the latest threats and trends in information security.
• Excellent communication and interpersonal skills, with the ability to effectively communicate.
• technical information to both technical and non-technical stakeholders.
• Relevant certifications such as CISSP, CISA, CISM, or CRISC.
• Familiarity with common information security management frameworks, such as ISO/IEC 27001 and NIST.
• Excellent written and verbal communication skills coupled with a high level of personal integrity.
• Innovative thinking and leadership abilities with the capacity to lead and motivate cross-functional, interdisciplinary teams.

Preferred Skills/Qualities:

• Familiarity with Singapore cybersecurity regulations and related industry-specific standards
• Experience working with Singapore Government agencies/ministries.
• Strong client engagement skills.

ntegrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.

IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

This position is part of the APAC Customer Care Team located in Singapore and will be hybrid. At IDT, we are one global team. We celebrate our differences, engage in healthy debate, and are inclusive. Together, we accomplish great things

In this role, you will have the opportunity to:

• Confirm the daily sales data in Japan Daily Order Report and complete orders transactions using the Japanese ordering system (Rakuraku)
• Provides pricing and/or account information upon request to ensure customers are able to make informed decisions regarding their purchase
• Fields and resolves customers' inquiries and complaints, e,g. pricing, account information, or product satisfaction, leading up to and after order placement to provide a positive customer experience
• Evaluates the customers issue and complaints and navigates between multiple systems and communication channels to accurately serve customers and provide informed responses

The essential requirements of the job include:

• Diploma or Bachelor's degree with 1 to 2 years of customer service experience
• Computer skills (including Microsoft Office applications and proficiency in typing) required
• Proficient in both spoken and written English and Japanese language ​

At IDT we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for IDT can provide.