Client Relationship

· Takes ownership of a number of pre-defined clients

· Liaises with internal departments to ensure the requests are carried through respecting deadlines

· Follows up on incidents & tickets

· Escalate issues to Manager when appropriate

Quality Assurance

· Ensures quality of the execution of client orders

· Applies checking procedures and maintains sign off trail

· Guarantees SLA requirement are being met

· Ensures that KPIs are followed on a daily basis

Reporting

· Performs reporting for several purposes (invoicing, KPI, clients…)

· Keeps incident log and service request log up to date

Production Related

· Process the jobs and generate checklists

· Ensure sufficient stationery for processing the jobs

· Retrieve the lodgement confirmation from Production for verifying all jobs are lodged

· Arranging for couriers for deliveries and lodgements

Invoicing

· Validating checklists against the jobs processed in Odoo

· Preparation of monthly excels for month end invoicing

· Entering information/ data (such as print and barcodes) to be invoiced to clients

· Generating Invoices to be send to clients

Audits

· Assisting in Audits

· Handling vendors’ due diligence

Competencies required

· Client centric at all times

· Fluent in spoken and written English, more languages being an asset

· Attention to details

· Time management and organization skills

· Listening skills

· Team player

Responsibilities:

• Handle order processing for our sales team
• Attending to customers on order details & status, follow up on payment arrangements
• Co-ordinate with procurement to fulfil customer’s order and work with warehouse on delivery arrangements
• Making system entry for sales order, sales invoices and delivery orders
• Provide administrative support for general logistic operation

​Requirements:

• Candidate must possess at least an “O” or “A” level, Nitec / Diploma in Logistics/Business
• 2 years working experience in similar job function and use of ERP software system advantageous
• Proficient in MS office application
• Friendly, service oriented with good communication and interpersonal skill
• Good organization skill, initiative and ability to work independently

PRODUCT AREA

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

JOB DESCRIPTION

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

ADDITIONAL JOB DESCRIPTION

As a Customer Engineer, you will work with the Sales team to introduce Google Cloud to customers. You will help prospective and existing customers and partners understand Google Cloud, develop creative cloud solutions and architectures to solve the business challenges, and problem-solve any potential technical roadblocks.

Qualifications

JOB RESPONSIBILITIES

• Guide customers and peers to solve difficult problems with innovative solutions, leveraging an excellent set of technical competences.
• Manage the technical relationship with Google customers, including managing product and solution briefings, proof-of-concept work, and the coordination of additional technical resources.
• Work with the team to identify and qualify business opportunities, identify key customer technical objections, and develop a strategy to resolve technical blockers.
• Recommend migration strategies, enterprise architectures, migration tools, and cloud infrastructure required to successfully implement a complete solution using best practices on Google Cloud.
• Travel to customer sites, conferences, and other related events as needed.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• 4 years of experience working in IT strategy.
• Experience planning infrastructure modernization as a technical consultant, technical pre-sales engineer, or enterprise architect.
• Ability to communicate in Mandarin fluently to engage and support Mandarin-speaking customers to navigate industry standards.

PREFERRED QUALIFICATIONS

• Master's degree in Computer Science or a related technical field.
• Experience in networking (e.g., Linux, software-defined networking, network virtualization, open protocols, application acceleration and load balancing, Domain Name System (DNS), virtual private networks) and their application to PaaS and IaaS technologies.
• Experience architecting and developing software or infrastructure for scalable and secure distributed systems.
• Experience with containers and associated technologies including Docker, Kubernetes, Istio, Serverless, and Microservices.
• Experience with application development concepts and technologies (e.g., CI/CD, Java, Python, Chef, Puppet, Ansible).

Working location: Alexandra

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

• Generate sales leads
• Identify and assess clients’ needs to achieve satisfaction
• Build sustainable relationships and trust with clients' accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

JOB REQUIREMENTS

· Minimum Diploma and above

· Willing to learn and flexibility to adapt to working environment

· Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

Job scope:

- Report and communicate with Japan management team

- Formulate and recommend policies, objectives and long-range plans to ensure the most effective operation of field sales activities. Disseminate and ensure compliance with approved policies, objectives and plans.

- Plan, control and direct activities of the field operations to obtain maximum sales volume and required Company standards of quality, service and cleanliness and to develop maximum sales potential and profitability.

- Oversee store repairs and maintenance program to ensure provision for efficient and effective preventive and breakdown maintenance in minimizing disruption to restaurant operations.

- Report on operating results, comparing actual performance with budget and established ‘objectives’.

- Prepare annual/quarterly budgets and submit to Japan for approval

- Recommend and implement corrective profit action as required.

- Carry out Business Development Role

- Participate in and, where appropriate, initiate investigation and planning associated with market development (new restaurant built, image enhancement, relocation), restaurant design/layout and equipment evaluation.

- Liaise with and ensure that all service functional areas provide required support to restaurant operations in achievement of the Department’s objectives (Marketing, Finance, Human Resources, Procurement, Food System and Shop Development).

- Partner with Marketing and R&D departments to formulate plans to improve the branding.

- Any other ad-hoc duties assigned.

Requirement:

- Japanese speaking at business level

- Minimum 8 years of experience in managing sales or marketing teams

- Sharp negotiation and networking skills

- Organizational skills

- Strong analytical and problem-solving skills

- Educational background in business, marketing, or finance

- Able to work under pressure

Objectives of this role

• Take responsibility (either directly or via staff) for all cash management, investments, insurance, budgeting, and financial reporting, and help drive the company’s financial strategy and hiring needs
• Coordinate and reporting development of annual operating, capital, and program budgets
• Ensure cash flow is compatible with operations by overseeing day-to-day accounting, recording, reporting, and internal-control activities of the organization
• Develop and implement best practices and tools to ensure a well-controlled yet flexible organization that has strong fiscal management, project coordination, cross-team communications, and workflows
• Comply with national and local financial requirements by studying existing and new legislation and taking appropriate action

Responsibilities

• Work with senior managers to efficiently develop budget proposals, provide access to project finance information, and ensure contract/grant compliance and reporting
• Research revenue opportunities and economic trends, analyze internal operations, and identify areas for cost reduction and process enhancement
• Perform risk management through analysis of company liabilities and investments, and evaluate and manage capital structure and fundraising initiatives
• Monitor business performance with tracking tools, establish corrective measures as needed, and prepare detailed reports for earnings calls, management team, and rest of company
• Manage finance personnel and oversee financial IT systems, ensuring compliance with relevant regulatory entities

Required skills and qualifications

• Five or more years of experience in executive leadership roles
• Excellent leadership skills, with steadfast resolve and personal integrity
• Exceptional verbal, written, and visual communication skills
• Japanese speaking at business level
• Understanding of advanced accounting, regulatory issues, and tax planning
• Working knowledge of how to raise capital outside traditional lines of credit

Preferred skills and qualifications

• Master’s degree (or equivalent experience) in accounting, business accounting, or finance
• International finance experience
• Professional certification (ex: Certified Public Accountant)

Job Description

• Handling orders follow-up for import / export shipments (both air/sea freight)
• Perform Customer service activities, attending to customers’ enquiries, complaints
• Prepare quotations when sales are not available for urgent shipments
• Working closely with Sales & operations divisions
• Co-ordination between internal offices / agents & clients for orders follow up via ocean / air import & export
• Handling of crosstrade shipments
• Doing bookings of shipments
• Preparing documentations such as permits, bill of lading, billings and pre-alert docs to agents
• Arranging Custom clearance for customers, and door delivery services
• Coordinate with the internal officer to handle the order and follow up for the shipments according to operational policies, standard and procedure.
• Arrange custom clearance for customers, and door delivery services according to industry standards or sector requirements and handle another legal document.
• Attend and solve customer 's enquiries according to the customers' need and wants.
• Work closely with sales department and may need to prepare quotation when sales team are not available for urgent shipments.
• Maintain business relationship with customer.

Job Requirements

• Possess "O" level, "A" Level, ITE, Diploma in the relevant discipline, Logistic/Transportation, Business Studies/Administration Management, MaritimeStudie, Supply Chain, or equivalent are all welcome to apply
• Prefer minimum 0 to 2 years' experience in shipping / freight forwarding.
• Possess good communication and customer service skills.
• Meticulous with an eye for details.
• Pleasant personality with positive working attitude.
• Interested in data entry and doing documentation.
• Proficient in PC application (MS Word, Excel).
• Full-Time position(s) available

Benefit

• 5 days work week
• Medical & Dental Benefit
• Friendly working environment
• Others benefit

What you’ll do

We are seeking a Customer Success Manager with a demonstrated track record of successfully retaining and growing their customer base. This critical role will work closely with all levels within LeanIX as well as key leaders at some of the biggest companies in the APJ region.You will join our small but growing APJ team and have the opportunity to shape and influence our incredible growth story in APJ.The ideal candidate will have a passion for IT/Digital Technology and be both customer-oriented and collaborative by nature. Customer Success Managers should have exceptional analytical, consulting and advisory skills to support our customers in the best way possible as they are the first point of contact for their customer accounts in all aspects. You will take on full responsibility for customer accounts in different lifecycle stages – from onboarding to adoption, expansion, and renewal. Candidates should be willing and able to take on a wide range of daily responsibilities, from data-driven analysis and execution to change management projects.This role will work closely with other teams not only within the Customer Success organization but also have the opportunity to collaborate with the global sales, marketing, and product development teams.

• Working within a great team, supporting, and motivating each other in a culture that welcomes feedback and failing fast while celebrating our successes
• Take on full responsibility for 35-40 customers across Asia Pacific and Japan.
• Build and strengthen relationships with your customers to become their trusted advisor
• Develop and expand your accounts by driving product adoption and increasing user base in customer accounts
• Work with state-of-the-art Customer Success tools (Gainsight, Salesforce) backed by a Customer Success Operations team
• Add your style to a global and diverse Team LeanIX, a fast-growing tech company and leader in the Enterprise Architecture category
• Ensure a successful and robust onboarding experience for all new customers
• Translate customer feedback into product requirements

What you bring

• 3+ years of experience in an internationally operating consulting company with direct customer interaction in IT organizations, or a customer-facing role in the B2B SaaS industry (or related business).
• Experience with IT Management, IT Service Management or Enterprise Architecture domain is a plus.
• Experience in IT project management, delivery and project methods is a plus
• Ability and experience to structure and prioritise your work and the work of others
• 1+ year working knowledge with Customer Success tools, e.g., Gainsight is a plus
• Exceptional English language skills (written and spoken), especially technical vocabulary.
• Proficiency in Japanese is a plus. Please indicate your language skills in your CV.

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Nets Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

To manage Admin, Compliance and Building Services of 1NN and 1NE.1-Net is fast transforming itself into Asias Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. Its uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.

Role Profile

The Assistant Engineer shall be responsible to provide timely response, escalation and resolution to all incidents, outages and performance alerts. This includes the monitoring of 1-Nets facilities and network infrastructure and systems performance.

Responsibilities

• To perform 24x7 rotating shift duty for NOC and Network Operations.
• Changing of backup tapes based on predetermined schedule
• Preparation and compilation of team and customer weekly and monthly reports
• Process internal and external service requests including physical access, DNS changes, MS, x-connect and etc.
• Inventory Management for physical network infrastructure, x-connect.
• Provide remote hands service and onsite support to internal and customers
• Liaising with end users and vendors/Telco providers on network implementation, requirements and maintenance support
• Manage vendors or contractors in Meet-Me-Room, Cabinets and Client premises when services are required
• Responsive to troubleshoot and solve L1 Data Center and customer network issues
• Perform physical network infrastructure deployment and cross connect provisioning for internal and customers requirement
• Report to Telco Helpdesk for suspected circuit problem.
• Maintain concise and up-to-date network documentation including: Network inventories, processes, policies and procedures
• Collect and manage the statistics collection and application from the network systems
• Generate accurate and informative network analysis reports such as traffic utilization and network uptime reports

• Minimum Diploma or equivalent qualification in IT related field of study
• Must be willing to learn- No experience required as job training will be provided
• Career growth opportunities
• Able to resonate with our culture of Respect, Teamwork, Drive
• Rotating shift duty
• Basic knowledge and experience with networking protocols, including TCIP, RIP, TRACERT & PING Command
• Basic knowledge and experience with Structured Network Infrastructure for network Layer 1 & 2 support
• Pro-active in anticipating and resolving issues in the work environment
• Customer service acumen and possess a strong sense of urgency
• Strong sense of responsibilities and accountability in the work performance
• Working location : 1-Net (East) at Chai Chee / 1-Net (North) Woodlands

Job Responsibilities:

The role will encompass all tasks related to Lazada and Shopee.

• Product Listing & Delist
• Product listing thumbnail Optimising
• Monthly sales and reporting
• Coordination with buyers’ promotions
• Execute price updates
• Plan and execute digital marketplace campaigns
• Plan and run Digital Ads/budgeting
• Liaise marketplace KAM for all campaigns (KAM-Key Account Mgmt)
• Monitor and handle orders fulfilment
• Customer enquiries and complaints
• Marketplace Chat Service
• Marketplace CMS – Blasting
• Banner and creative Requestion
• Create and keep track marketplace vouchers
• Handle Returns/Refund
• Resolve all billing and discrepancies
• Ensure sufficient stocks on all e-platforms
• Raise PO/RPO for vendors

Job Requirements:

• Preferred candidate with at least Diploma in Marketing/Business/Mass Communications or relevant.
• Minimum 2 years’ experience in E-Commerce is required.
• Familiar with Microsoft Excel like pivot, formula etc.
• Able to analysis data and sales data
• Excellent communication and interpersonal skills in both written and verbal.
• High initiatives with positive energy and possess positive attitude towards learning.

Career in the Hospital

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

We are seeking a dynamic, resilient and highly dedicated Patient Service Associate to join our Specialist Outpatient Clinics.

As a Patient Service Associate, you will deliver friendly, efficient customer service and create a warm and welcoming atmosphere for our patients and visitors, with the key aim of providing excellence patient care and satisfaction.

Key Responsibilities

• Counter Registration
• Perform registration and screening of patients
• Perform accurate billing and timely collection of payments
• Comply to clinic facilities readiness
• Consultation Room
• Assist clinicians and/or therapists during clinic consultation.
• Provide proper care and coordination and coordinate first/follow-up appointments for patients.
• Manage wait time and keep patient updated in a timely manner.

Key Requirements

• Minimum “N” Level.
• Healthcare or service or related industry preferred but not required.
• Proficient in computer skills.
• Team player with good communication and interpersonal skills.
• Able to multitask and work in a fast paced environment.

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.

We are on an exciting track of change and looking for an individual to join us in our journey. You should have an excellent communication skills, work independently and have the initiative to solve problems on a daily basis.

Roles & Responsibilities

Responsibilities

• Retail Outlets & Driver Management
  • Create, update and execute service SOP
  • Communicate and regularly monitor SOP compliance for all staffs
  • Visit outlets on a regular basis to check on compliance to SOP
  • Monthly rostering of counter staffs
  • Review of Mystery Service Audit of counter staffs
  • Conduct mid year & year end performance reviews of all staffs
• Customer Service Handling
  • Handle and resolve customer complaints and reviews from all channels
  • Handle and resolve staff service complaints
  • Key account management for top customers
• Office & Factory Management
  • Coordinate and solve retail/ customer service problems
  • Manage and train customer service team in office
• Corporate Sales Management
  • Respond and provide quotations for corporate enquiries.
  • Coordinate and manage corporate order receiving process

Preferred Qualifications:

• Minimum 2 years of customer service experience in a office/retail setting will be preferred
• Technology savvy, able to type and respond to chat enquiries
• Educational Requirements: Diploma and above is preferred but not required

What’s in it for you?

Competitive allowance and benefits e.g. Laundry Discounts, Birthday Vouchers

14 Days Annual Leave

Salary Range: $2,800 - $3,000

Working Hours

5.5 Working Days Per week

Mondays - Friday: 8am to 5pm

Alt Saturdays: 8am to 12pm

Work Location: Toa Payoh Industrial Park

Repair and maintenance of motor vehicles. Preferably with some experience. For those without experience, there must be a willingness to learn and have a passion for this motor trade.

Customer Support Coordinator - European Engineering MNC

1 year contract renewable

Salary: $4000 max

5 days work week

8am - 5pm

Location: Ayer Rajah

Job Scope:

· Ensures the resolution of customer issues (e.g., order deliveries, logistic, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.

· Perform order fulfillment, logistic support and take ownership for all outgoing transaction on time.

· Response to customers’ enquiries on order status and delivery issues promptly with accurate information.

· Tracks regular target performance and provides results to management Coordinate with 3PL on shipment arrangement, custom clearance and logistics delivery.

· Coordinate and update transportation information of goods between customers and suppliers.

· Ensure job closures as per target set and ensure smooth execution of daily shipment.

· Updating tracking platform on a regular basis and follow up closely with the relevant parties to resolve any issues, complaints with satisfaction.

· Coordinate with packer on special packing for fumigation, booking of shipments, prepare shipping mark, and shipping document at the request of the customers.

· Coordinate on Certificate of Origin application from Chamber of commerce at the request of the customers.

· Facilitates and support on Letter of Credit / Bank guarantees/ Bonds process for orders when it is required.

· Coordinate customers’ complaint to the Quality Assurance / warranty issue / Store and follow up with corrective actions.

· Ensure billing on time and sending invoices to customers promptly.

· Provides back-up support to commercial operation team members in the performance of job duties as required.

Support on business administrative activities to raise PR for pantry supplier, catering, and other business activities when it is required.

Job Highlights

• We provide benefits such as Medical and Insurance
• We offer great remuneration packages
• Multi-Award Winning Brand

Job Description

Join us as we are a leading brand in Singapore. We provide great employment benefits and good career growth.

Job Responsibility

• Provide first level of support and customer service

• Provide quality customer service to customers over the phone or email

• Require to listen, probe to clarify and understand customer needs

• Escalate problems or issues promptly and resolve customer queries

• Administrative duties as required

Job requirement

• Minimum 1 Year(S) of experience in Similar Position

• Good interpersonal and communication skills

• Able to converse in English and Mandarin (to answer chinese-speaking enquiries)

• Requires a sense of urgency

• Able to work independently with minimal supervision

• Good team player, positive attitude and willing to learn

• Able to commit retail hours

• Interested Participants please submit your CV

PRODUCT AREA

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

JOB DESCRIPTION

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

ADDITIONAL JOB DESCRIPTION

As a Customer Engineer, you will work with the Sales team to introduce Google Cloud to customers. You will help prospective and existing customers and partners understand Google Cloud, develop creative cloud solutions and architectures to solve the business challenges, and problem-solve any potential technical roadblocks.

Qualifications

JOB RESPONSIBILITIES

• Guide customers and peers to solve difficult problems with innovative and novel solutions, leveraging an excellent set of technical competences.
• Manage the technical relationship with Google customers, including managing product and solution briefings, proof-of-concept work, and the coordination of additional technical resources.
• Work with the team to identify and qualify business opportunities, identify key customer technical objections, and develop a strategy to resolve technical blockers.
• Recommend migration strategies, enterprise architectures, migration tools, and cloud infrastructure required to successfully implement a complete solution using best practices on Google Cloud.
• Travel to customer sites, conferences, and other related events as needed.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• 4 years of experience working in IT strategy.
• Experience planning infrastructure modernization as a technical consultant, technical pre-sales engineer, or enterprise architect.
• Ability to speak and write in Mandarin fluently to engage and support Mandarin-speaking customers to navigate industry standards.

PREFERRED QUALIFICATIONS

• Master's degree in Computer Science or a related technical field.
• Experience in networking (e.g., Linux, software-defined networking, network virtualization, open protocols, application acceleration and load balancing, Domain Name System (DNS), virtual private networks) and their application to PaaS and IaaS technologies.
• Experience architecting and developing software or infrastructure for scalable and secure distributed systems.
• Experience with containers and associated technologies including Docker, Kubernetes, Istio, Serverless, and Microservices.
• Experience with application development concepts and technologies (e.g., CI/CD, Java, Python, Chef, Puppet, Ansible).

HealthHub SG is on an adventure to unify the health journey of our population. With ever-increasing digitization of public healthcare services and a step change in adoption of our digital applications, a unique opportunity has arisen for an Analyst (Analytics & Customer Insights) to translate our X-data and O-data into impactful insights and weave the insights into masterful data storytelling.

In this newly-created role, you will develop BI solutions to understand product usage and customer activity, create and own multiple Product Key Performance Indicators, develop a deep understanding of product health and the customer experience, advance data acumen across the company, and promote strategic decisions through data storytelling. Product managers, product marketers, policy analysts and senior management stakeholders will look to you to understand behaviours across the customer journeys and translate to actionable insights to elevate the citizen experience and outcomes.

As personalisation of content and digital services starts playing an outsized role, the data foundations that you will build for HealthHub will pave the way for our hyper-personalisation ambitions.

Role and Responsibilities:

• Perform strategic and ad-hoc analysis in support of product team members such as: product managers and planners, engineers, UX, design and marketing team members including content strategists and marketing automation specialist
• Develop dashboards and define metrics that inform success for the Product & Marketing Teams
• Identify opportunities in data to accelerate product adoption, retention and engagement
• Help design, execute and evaluate A/B tests to improve the user journey
• Explain trends across data sources, potential opportunities for growth or improvement, and data caveats for descriptive, diagnostic, predictive (including forecasting), and prescriptive data projects
• Explore large, complex, and loosely defined datasets to create actionable insights
• Provide direction for the overall data strategy such as automating the handling of product usage data collection, PDPA compliance of data under management, cookie and privacy management, experimentation tools, A/B testing, etc. which may include working through vendors’ data teams to execute on the strategy
• Operate in an iterative mindset, focused on delivering improvements and value
• Act as a trusted voice of product data and insights in meetings and presentations

Requirements:

• 4+ years of data analysis experience, leveraging descriptive and predictive data techniques
• 4+ years of experience focused on feature and usage metrics, A/B testing, conversion and retention, segmentation, and developing user archetypes and their usage patterns
• 4+ years of experience in analysing & making improvements in the data sets returned in google analytics
• 2+ years of experience supporting product teams
• 2+ years of experience uncovering data insights to form hypothesis, designing product experiments, evaluating results and making recommendations
• Experience working with product analytics tools such as Mixpanel, Amplitude, Heap or equivalent is paramount
• Intermediate Level SQL
• Advanced BI dashboard development using Tableau or Power BI
• Effective communication skills: Regularly achieve consensus with peers, explain complex data concepts to non-technical stakeholders, and provide clear status updates
• Bonus: Experience using Python and R for analysis
• Bonus: Experience with Qualtrics to establish customer feedback loops will be beneficial
• Bonus: Familiarity with the marketing analytics capabilities offered by content management system vendors such as Adobe Analytics, Sitecore Experience Analytics, or similar

NO PORK NO LARD Car Theme establishment looking Service Crew who is responsible and involves overseeing the operations of our restaurant

Working hours:

10 hours/day

6 days work week

SALARY UP TO $3000 monthly

YEARLY BONUS

Location in Central of Singapore

Key Responsibilities:

• Expertly manage the installation and de-installation processes, ensuring alignment with project layouts and commissioning requirements.
• Address and troubleshoot technical issues, providing efficient solutions and preparing detailed technical reports.
• Coordinate logistics to ensure seamless equipment movement and setup.
• Uphold stringent Environment, Health, and Safety (EHS) standards, promoting a culture of safety and compliance.
• Embrace the opportunity to work within cleanroom environments and demonstrate flexibility to undertake short-term assignments overseas.

Qualifications:

• A minimum of 1 year of relevant experience in equipment maintenance is preferred, showcasing technical proficiency.
• Exhibit a strong commitment to teamwork, possess excellent problem-solving abilities, and have the capability to work independently.
• Possess a minimum Bachelor's degree in Engineering, displaying a strong foundation in technical and analytical skills.

Responsibilities:

• Provide advice and assistance to passengers in response to enquires (for example journey routes and times, fare and ticketing issues, travel on other modes of transport & travel directions and use of travel interchanges)
• Assist passengers with special needs in boarding/ alighting the trains safely
• Observe and take appropriate action against any failure of equipment and irregularities whilst at stations, including requesting assistance from other railway staff
• Ensure that all passengers comply with the Rapid Transit Systems (RTS) Regulations
• Communicate with OCC and passengers as necessary via train communications equipment
• Monitor the performance of the train whilst travelling and take appropriate action against any irregularities, including requesting assistance from other railway staff
• Deal with train defects in the most safe, effective and efficient manner in accordance with the relevant working manuals and procedures
• Maintain validity of track access qualification and comply with competency assessment
• Drive the Passenger Trains
• Deal with incidents such as Passenger Emergency Communication device being activated, fire on train, detrainment, etc., in the most safe, effective and efficient manner in accordance with the relevant working manuals and procedures
• Perform the duties of Emergency Train Operator in the most safe, effective and efficient manner in accordance with the relevant working manuals and procedures
• Perform other duties as directed by his/ her superiors

Requirements:

• Higher NITEC in Engineering or GCE 'A' or 'O' Levels, with minimum 5 credits for 'O' Level holders
• Preferably with minimum 2 years' working experience in the service or retail industry
• Required to manually operate station and trainborne equipment
• Possess a pleasant disposition and personality
• Good interpersonal skills with a passion to work with people
• Willing to perform shift work
• Ability to identify colours

By submitting your application for this position, you consent to:

a. the collection, use and disclosure of your personal data by SBS Transit Limited and its subsidiaries (“the Company”) for the purposes of your application and potential employment with the Company, including disclosing such personal data to any of SBS Transit Limited’s subsidiaries, affiliates or related corporations (if necessary for processing of job application); and

b. SBS Transit Limited and its subsidiaries' retention of your personal data for 2 years for consideration of future job opportunities (where applicable) from the date of submission of application.

We regret that only shortlisted candidates will be notified.

Intensive training will be provided for shortlisted candidates.

Walk-In Interview:

Venue : DTL Gali Batu MRT Depot

Address: 350 Woodlands Road, Singapore 677730

Date : 21 March 2024

Time : 1PM - 4PM

Marine Innovation is at the forefront of maritime technology, specializing in advanced navigation and communication solutions for the shipping industry. We pride ourselves on innovation, quality, and our commitment to unparalleled service standards.

Job Description:

We are seeking a highly skilled and motivated Navigation and Communications Field Service Engineer to join our dynamic team. Based in Singapore or India, this role involves traveling to various shipyards and anchorages, providing expert installation, maintenance, and repair services for our state-of-the-art navigation and communication systems. The successful candidate will play a crucial role in ensuring the operational excellence of our maritime clients, delivering solutions that enhance safety and efficiency at sea.

Key Responsibilities:

- Travel to shipyards and anchorages to perform installation, maintenance, and troubleshooting of navigation and communication systems.

- Conduct on-site training for clients' crews, ensuring they are proficient in the use and maintenance of our systems.

- Provide technical support, advice, and solutions to clients, both remotely and on-site.

- Collaborate with the engineering team to improve product reliability and serviceability.

- Prepare and submit detailed service reports, documenting all work performed and recommendations for future service.

- Stay up-to-date with the latest industry standards, regulations, and technology advancements.

Qualifications:

- NITEC or Higher NITEC, Diploma in Electronics Engineering, Marine Engineering, or a related field.

- Proven experience as a Field Service Engineer, preferably in the maritime industry.

- Strong knowledge of maritime navigation and communication systems.

- Ability to diagnose and resolve complex technical issues effectively.

- Excellent communication and interpersonal skills, with the ability to provide training and support to clients.

- Willingness to travel extensively to various locations, including shipyards and anchorages.

- Ability to work independently in challenging environments.

- A General Operator Certificate (GOC) is a plus.

We Offer:

- Opportunities for professional growth and development within a leading company in the maritime industry.

- Dynamic and supportive work environment.

- Travel opportunities to various global locations.

- The chance to work with cutting-edge maritime technology and make a significant impact on the safety and efficiency of maritime operations.

Pay Band: 4 / Grade H
Location: Toa Payoh, Singapore

Department : English Sales and Customer Management

Contract Type: Indefinite Local Contract

Closing Date: Wednesday, 21st February 2024- 23:59 Singapore Time (GMT +8)

Role Purpose:

The main duty of a Sales & Customer Management Executive (SCME) is to secure excellent sales results (new and existing students) in order to assist the Teaching Centre to meet or exceed its sales targets.

The SCME is also responsible for delivering a seamless customer experience to customers when handling enquiries about British Council English language services and to provide a high quality, efficient and integrated pre and post-sale customer management experience for students and other customers across all British Council Services meeting Key Performance Indicators (KPIs).

Main accountabilities but not limited to the following:

Sales & Account Servicing
To meet and exceed all sales (new and existing students) targets and KPIs as set out by the organisation.

• Be accountable for individual’s & team’s monthly/quarterly sales (new and existing students) targets.
• Provide consultation services to students or parents on British Council courses and be the Single Point of Contact (SPOC) for prospects, guiding them through the journey from first enquiry to final sale.
• Administer placement tests to both local and overseas students where necessary, to ensure a good fit of products and learning needs.
• To maximise opportunities for cross selling and up sellingFollow up with customers who had their consultations and/or placement tests but did not register with the purpose of offering them alternative solutions to enroll onto a British Council course.
• To maximise conversion rates of enquiries/placement tests to registrations by following up telephone and email enquiries, ensuring smooth customer enrolment process.
• To use Salesforce CRM to monitor daily sales performance so that appropriate actions can be taken to meet or exceed sales (new and existing students) targets.
• Provide an exceptional level of sales and customer management to all customers to ensure that all their needs and requests are taken care of.

Customer Management
To provide British Council students excellent post-sales services so that they enjoy a good experience with the organisation.

• Attend to all customers’ requests and enquiries through all British Council channels in a timely manner.
• Ensure that all existing customers are informed of re-registration promotions and periods through various channels as appropriate (e.g. in writing, telephone calls, EDM).
• Register/reserve/waitlist students in appropriate classes and details are entered in the system accurately.
• To handle cash desk in the system accurately and payments received correctly for course.
• registrations/placement test/examination registration and other products/services.
• Daily reconciliation of individual revenue.
• Ensure that all databases and reports are updated and recorded in a timely and accurate manner.
• To provide administrative support, as required, to enable excellent customer experience is delivered to students.

System

• Be proficient in using relevant systems, such as CRM, British Council student registration systems (TCMS & OBS) and other IT systems or platforms used to ensure smooth operation of the British Council.

Product & Offer Knowledge

• To acquire and maintain an excellent level of product knowledge at all times by attending product training and observing classes.
• To acquire and maintain an excellent level of pricing, discounting and offer knowledge at all times through briefing and attending professional development and skills programmes.

Data collection and reporting

• To input Teaching Centre data, following British Council guidelines, in the relevant systems and ensure that all databases and reports are updated and recorded in a timely and accurate manner.

Housekeeping

• To ensure British Council promotional materials in public areas are up-to-date and professionally displayed with adequate copies.
• To monitor equipment and furniture in the front of house to ensure they are in good working order/condition.
• To ensure the front of house is well organised and tidy, meeting British Council’s health and safety guidelines.

General

• Comply with the Standing Operating Procedures (SOP) as per the job requirement
• Any other duties as assigned by the Line Manager
• Attendance at regular professional development, training and skills programmes as required
• Full engagement with the performance management programme (PMPD)
• Participate in projects as agreed in Performance Agreement
• Attend and/or complete all British Council mandatory e-learning modules.

Other Responsibilities and Duties

• As part of the wider Sales and Customer Management team serving both new and existing customers, you will be required to support and assist your colleagues from time to time in tasks that ensure the smooth running of the Centre. This may include covering duties at any of the branches of British Council Singapore. This may also include participation at Open Days, Parent Events, Seminars, Evening Receptions and Offsite Branch and Examination Promotions, for example.
• Provide participate and/or provide sales support in all sales and marketing events (in or out of the centre) with the purpose of creating awareness and generating leads for the centre.

Role specific knowledge and experience

Essential

• At least 6 months work experience in a B2C customer management and/or sales environment.

Desirable

• Experience within the education sector
• Experience of working with CRM systems (Salesforce preferred)

Requirements

• Having qualification Diploma/Degree in Marketing/Sales or Business Management
• Good written and oral communication skills in English (Interview and IELTS (or equivalent) score of 6.5 or above.
• Good written and oral communication skills in Mandarin is an advantage.
• The successful candidate will work a 5-day week on a shift system from Monday to Sunday. Evening and weekend work are required on a regular basis.

Locally Recruited

• Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

On behalf of our client who is in the building equipment space, we are looking for Service Engineer with the following details :

Description

• To lead a team of technicians to maintain a portfolio of equipment in servicing, repair, modifications, and callback.
• Customers' point of contact in terms of feedback or request pertaining to equipment, resolving issues, reports, etc to achieve customer satisfaction.
• Monitor equipment performance and handle problematic lifts & escalators to achieve targets as well as continual improvement
• Plan, Implement, Monitor & Control the progress of chargeable, non-chargeable works, monthly servicing schedules, and callback roster
• Provide leadership, technical guidance, and support to subordinates.
• Obtain required materials/resources for works as required
• Prepare and conduct training for maintenance field staff with monitoring to ensure MIP/Best Practices are properly implemented
• Complete office administrative works as required.
• To communicate with inter-department staff for solutions & resolve issues
• Report and assist Section Head on operations.

Requirement

• Diploma in Mechanic/Electrical/Mechatronic Engineering
• With at least 2-3 years of experience in a supervisory /team lead role
• To be 24/7 operationally ready to attend to issues (rostered)

EA registration : 22C0971 | EA License : R21101298

We create specialized, innovative, and software applications in maritime operations. We apply a systematic approach that motivates customer adoption and recurring usage. The Customer Service Officer helps our customers in the early adoption phase, reducing and removing adoption pains. Your success is culminated in a complete phase-out of manual features to the fully digital offering.

JOB DESCRIPTION:

You will undergo on-the-job training to familiarise with our product and be responsible for ensuring the satisfaction and success of our customers by providing exceptional support and service. A shipping operation experience will be advantageous but not a prerequisite.

As a primary point of contact for our Japanese customers’ operations, you will work closely with them to understand their adoption pains, and to ease them in recurring usage as soon as possible.

You will play these Key Functions:

• Manage customer accounts, including onboarding new customers, providing ongoing support to ensure customers smooth adoption & recurring usage
• Coordinate between the customer and vendor, conduct daily operations and deliver a customer-centric experience across all channels including phone calls and emails
• Actively engage in refining customer experience through regular customer feedbacks from conducting of daily operations
• Identify & report gaps, challenges, variations and differentiations between manual operations and digital applications
• Build and maintain strong relationships with customers to ensure their success and satisfaction with our products and services
• Work closely with cross-functional teams, including marketing and product development to ensure a seamless customer experience
• Provide timely and effective resolution to customer issues and inquiries, escalating issues as necessary

Job Requirements:

• Miminum Must-Have Business Japanese proficiency - essential to liaise with Japanese customers
• Minimum a good Diploma in any discipline
• Excellent communication & persuasion skills with a customer-centric orientation
• Self-motivated, patient, and a fast learner with tremendously positive attitude
• Adaptive, flexible, and a flair to work in a fast-paced and ever-changing environment
• Ability to think comprehensively and solve problems
• Experience in maritime operations (as a ship-agent or a bunker-surveyor) and possess a flair for technology application will be an advantage

About the role – Customer Success Associate

Be part of an evolving team of customer-centric folks whose responsibilities include hospitality service support and other service-related hospitalities to the firm’s clients. In the Customer Success team, you ensure that the Customer achieves “Success” – and in this way, all of us do, too.

The Customer Success Associate shall:

· Be the point of contact for all non-retail communications with customers;

· Serve and receive all essential information about customers’ transactions;

· Consult with the Operations and Frontliner teams to serve client needs;

· Regularly update the ERP & CRM to keep the rest of the stakeholders apprised;

· Upkeep their knowledge in the various product specifications and maintain diligence with compliance requirements;

· Maintain the “non-retail façade” of the firm on the official website and other display media; and

· Output useful reports of Customer Success efforts on a periodic basis.

About the role’s requirements

The candidate is expected to, at minimum:

· Have completed secondary education or possess 1 year of equivalent professional experience in a customer service environment;

· Be proficient in the English language, both written and spoken, and be able to demonstrate excellent communication skills;

· Preferably also be conversationally proficient in Mandarin and/or Bahasa Indonesia (in line with our products’ target clientele);

· Possess competent skills in chat & email composition and CRM software usage;

· Have competent knowledge of the nuances of being service support;

· Be able to problem-solve and negotiate without causing offence;and

· Must be Singaporean or PR