The Customer Activator (Recruitment Sales) conceptualizes, supports and participates in marketing campaigns, recruitment and corporate outreach activities. He/She provides professional consultation to assist prospective students in making informed choices. He/She also takes full ownership and responsibility for course enrolments. A significant portion of his/her work is on development of marketing materials – both digital and print – which are customised to the assigned market segments.

Job Description & Requirements

• Conceptualizes, supports and participates in marketing campaigns, recruitment and corporate outreach activities.
• Takes full ownership and responsibility for course enrolments.
• Provides professional consultation to assist prospective students in making informed choices.
• Conduct market research and analysis to create marketing initiatives for promoting company’s products.
• Coordinate with internal teams to develop and implement new marketing and sales strategies.
• Obtain contact information of potential customers through data mining, cold calling, internet research and emailing.
• Identify and qualify new customers based on company’s business model and guidelines.
• Initiate and build relationships with customers.
• Maintain a database of partner & customer contact numbers and emails.
• Design marketing materials and manage social media platforms to increase brand awareness and promote sales of products.
• Execute strategies, including digital marketing, to achieve sales target of the team.
• Plan, implement and monitor digital marketing campaigns across digital networks.
• Analyse and prepare reports on outcomes of marketing campaigns.

Job Requirements

• Recognized Diploma/Degree in any discipline
• A minimum of 2 years’ working experience in sales, business development and digital marketing
• Digital Savvy. In-depth knowledge of various social media platforms and website analytics
• Experience in Hospitality, B2B and ex-Chef is an advantage.
• Team player who is independent, driven and possesses a strong passion for learning.
• Excellent written and verbal communication skills.
• Excellent planning, organization, and interpersonal skills.

POSITION OVERVIEW

As a Customer Success Executive (CSE), you’ll be the trusted advisor our customers rely on for an exceptional experience with our company. Your role involves not just addressing inquiries, but truly understanding and anticipating customer needs, ensuring satisfaction at every touchpoint. You’ll provide expert guidance on our products and services, process bookings, and resolve issues efficiently, all while spotting opportunities to enhance the customer journey through upselling and cross-selling.

In this dynamic role, you’ll collaborate closely with our logistics and maintenance teams to ensure equipment is always ready, and your input will help refine our services. If you’re passionate about customer satisfaction and thrive in a fast-paced environment, join us and be a vital part of our commitment to excellence.

KEY ACCOUNTABILITIES

• Respond to customer inquiries via phone, email, walk-in and live chat with professionalism and empathy.
• Provide accurate information about our products, services, and rental terms.
• Resolve customer issues promptly, ensuring customer satisfaction and loyalty.
• Process equipment rental bookings, modifications, and cancellations efficiently.
• Identify sales opportunities during customer interactions by understanding customer needs and suggesting appropriate rental equipment and services.
• Guide customers through the rental process, upselling and cross-selling where applicable to enhance their experience and meet their needs.
• Maintain up-to-date knowledge of promotions, deals, and new products/services to inform and attract customers.
• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Coordinate with the logistics and maintenance teams to ensure equipment availability and readiness for customers.
• Process payments and handle financial transactions with confidentiality and accuracy.
• Provide feedback on customer service processes and equipment offerings to enhance business operations.

EDUCATION REQUIREMENTS:

Diploma required; further education or certification in customer service, sales, or related field is preferred.

KNOWLEDGE REQUIREMENTS:

• Good understanding of technical products and their applications.
• Familiarity with sales software and CRM tools is a plus.

EXPERIENCE REQUIREMENTS:

• Proven experience in customer service, with a background in sales or a target-driven environment preferred.
• Excellent communication and interpersonal skills, with the ability to engage and persuade customers.
• Strong problem-solving abilities and a customer-focused approach to service.
• Familiarity with CRM systems and practices, as well as basic computer skills.
• Ability to work under pressure, manage multiple tasks, and adapt to changing priorities.
• Knowledge of the equipment rental industry is a plus, but not required.

PERSONAL QUALITIES OR STRENGTHS:

• Eagerness to learn and develop technical knowledge and sales skills.
• Capacity to handle multiple tasks and adapt to changing priorities.
• Adherence to the company's core values (PRAISE) and commitment to sustainability.
• Good communication and interpersonal abilities to interact with clients and team members.
• Ability to work collaboratively and support the Sales Engineer and other team members effectively.
• Strong willingness to solve client inquiries and provide support.
• Proactive and self-motivated approach to work.

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Additional job description

In this role, you will lead specialist customer engineering teams and deploy a team of subject matter experts responsible for working alongside our prospect and customers in the enterprise segment to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments.

Qualifications

Job responsibilities

• Lead a team of Specialist Customer Engineers and build an inclusive and thriving growth culture. Focus on talent strategy and skills development to deliver on successful cloud transformation outcomes for our customers and accelerate business goals for your territory.
• Foster strong partnerships with key customers across the book of business. Provide leadership related to cloud, transformation and relevant industry trends.
• Partner with Google Cloud Sales leadership to define technical go-to-market strategies and execution plan for the team's book of business.
• Balance technical leadership with operational excellence; lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, working directly with our customers, partners, and prospects.
• Work cross-functionally across Google, our partners, and your team to resolve technical roadblocks including capacity needs, constraints and product challenges affecting customer satisfaction.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing role.
• Demonstrated leadership experience, such as people management, team lead, mentorship or coaching.
• Ability to travel up to 50% of the time as required.

Preferred qualifications

• Experience as a pre-sales manager or people manager in a technical customer-facing role within a professional services or Sales Engineering team.
• Experience with software lifecycles, building tools, and architecting and developing software for scalable, distributed systems, including data platform, AI/ML and infrastructure.
• Experience managing a team through sales processes, operations and career development, including account mapping, quota setting, quarterly/annual performance management, and managing sensitive information.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders, including delivering compelling messages to audience, asking strategic questions, and leading conversations that drive business opportunity.

Service Line Sales Specialists (SLSs) provide deep expertise in a Service Line Practice Area to support the Client Leadership Team to close new and expansion opportunities on accounts. They are actively involved in growing the service line’s footprint and assisting the Client Partners to engage clients with service line opportunities. SLSs are trusted advisors with a good mix of strategic and tactical management experience.

In this role, the SLS will focus on Cognizant Digital Engineering Service Line. The SLS will balance client/project responsibilities with business development and sales responsibilities including identifying, qualifying and closing new business opportunities in Digital Engineering. The SLS should be a dynamic, results oriented, experienced Digital Engineering field sales executive keen to be part of a results-oriented culture accelerating digital change for our large, complex clients.

Role Responsibilities

Market Leadership

• Creates sales strategies and plan for the Client Partners’ review and for its incorporation into the broader client strategy and plan.
• Provides subject matter expertise to proposal development and overall solution.
• Relationship Management
• Executes and manages the account plan within function/specialism under the guidance of the Client Partner
• Invests time in strengthening existing client relationships. Participates in reviews and provides educated and relevant perspectives.
• Client Relationship Management; engage with CXO, VP and Director level clients

Business Development

• Responds to and deliver on client requests; responds to RFP’s
• Identifies opportunities, makes proactive proposals to client in line with account strategy
• Obtains the approvals to pursue opportunities
• Leads pursuits to close new and expansion opportunities related to their sales specialisms, working closely with Client Leadership Team
• Secures revenue renewals related to their sales specialisms
• Engages the relevant internal Cognizant teams and service lines team for developing solutions
• End to end account management including account forecasting, budgeting and operations
• Handles risks and issues related to the account, including delivery oversight
• Creates and presents account QBR presentations and executive status reports

Experience & Skills

• Experience in a senior-level consulting client-facing role or account manager leadership role
• Knowledgeable in Digital Engineering products and/or Customise Software/ Solutions in the market is a MUST
• Strong experience in direct interaction with customers in Singapore market related to Digital Engineering
• Ability to independently have conversation with point of view on Digital Engineering to CxO and Head of Digital and/or Data
• Should have done Digital Engineering solutions in the past with the ability to size up deals
• Should be knowledgeable in cross-industry use cases for Digital Engineering
• Strong knowledge of the relevant partner ecosystem and the ability to collaborate within the ecosystem
• Recent experience working for IT professional services or management consulting firm(s)
• Recent experience managing global service delivery model(s)
• Excellent problem solving, business communication (written & oral), and client management skills are essential
• Experience developing opportunity pipelines, qualifying high priority deals, and winning new business in line with agreed targets
• Experience closing sales with a specific emphasis on growing sales. Specifically, win new deals in customer account per pre-agreed targets.
• Proven leadership qualities such as conflict/issue resolution, strategic and critical thinking and ownership, particularly with highly diverse teams
• Ability to work collaboratively in a virtual and highly-matrixed environment

Summary of Role

Service Line Sales Specialists (SLSs) provide deep expertise in a Service Line Practice Area to support the Client Leadership Team to close new and expansion opportunities on accounts. They are actively involved in growing the service line’s footprint and assisting the Client Partners to engage clients with service line opportunities. SLSs are trusted advisors with a good mix of strategic and tactical management experience.

In this role, the SLS will focus on Cognizant AI & Analytics (AI&A) Service Line. The SLS will balance client/project responsibilities with business development and sales responsibilities including identifying, qualifying and closing new business opportunities in AI&A. The SLS should be a dynamic, results oriented, experienced AI&A field sales executive keen to be part of a results-oriented culture accelerating digital change for our large, complex clients.

Role Responsibilities

• Market Leadership
• Creates sales strategies and plan for the Client Partners’ review and for its incorporation into the broader client strategy and plan.
• Provides subject matter expertise to proposal development and overall solution.
• Relationship Management
• Executes and manages the account plan within function/specialism under the guidance of the Client Partner
• Invests time in strengthening existing client relationships. Participates in reviews and provides educated and relevant perspectives.
• Client Relationship Management; engage with CXO, VP and Director level clients
• Business Development
• Responds to and deliver on client requests; responds to RFP’s
• Identifies opportunities, makes proactive proposals to client in line with account strategy
• Obtains the approvals to pursue opportunities
• Leads pursuits to close new and expansion opportunities related to their sales specialisms, working
• closely with Client Leadership Team
• Secures revenue renewals related to their sales specialisms
• Engages the relevant internal Cognizant teams and service lines team for developing solutions
• End to end account management including account forecasting, budgeting and operations
• Handles risks and issues related to the account, including delivery oversight
• Creates and presents account QBR presentations and executive status reports

Experience & Skills

• Experience in a senior-level consulting client-facing role or account manager leadership role
• Knowledgeable in Data and AI products in the market
• Strong experience in direct interaction with customers in Singapore market related to Data & AI programs
• Ability to independently have conversation with point of view on Data & AI to CxO and Head of Digital
• and/or Data
• Should have done Data & AI solutions in the past with the ability to size up deals
• Should be knowledgeable in cross-industry use cases for AI
• Strong knowledge of the relevant partner ecosystem and the ability to collaborate within the ecosystem
• Recent experience working for IT professional services or management consulting firm(s)
• Recent experience managing global service delivery model(s)
• Excellent problem solving, business communication (written & oral), and client management skills are
• essential
• Experience developing opportunity pipelines, qualifying high priority deals, and winning new business in line
• with agreed targets
• Experience closing sales with a specific emphasis on growing sales. Specifically, win new deals in customer
• account per pre-agreed targets.
• Proven leadership qualities such as conflict/issue resolution, strategic and critical thinking and ownership,
• particularly with highly diverse teams
• Ability to work collaboratively in a virtual and highly-matrixed environment

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

Summary of Role

We are seeking a seasoned Service Line Specialist with a strong background in SAP BW Accelerator to join our multinational corporation.

With extensive experiences, the ideal candidate will drive innovation and efficiency across our service lines enhancing our capabilities and delivering exceptional value to our clients.

Role Responsibilities

Market Leadership

• Creates sales strategies and plan for the Client Partners’ review and for its incorporation into the broader client strategy and plan.
• Provides subject matter expertise to proposal development and overall solution.

Relationship Management

• Executes and manages the account plan within function/specialism under the guidance of the Client Partner
• Invests time in strengthening existing client relationships. Participates in reviews and provides educated and relevant perspectives.
• Client Relationship Management; engage with CXO, VP and Director level clients

Business Development

• Responds to and deliver on client requests; responds to RFP’s
• Identifies opportunities, makes proactive proposals to client in line with account strategy
• Obtains the approvals to pursue opportunities
• Leads pursuits to close new and expansion opportunities related to their sales specialisms, working
• closely with Client Leadership Team
• Secures revenue renewals related to their sales specialisms
• Engages the relevant internal Cognizant teams and service lines team for developing solutions
• End to end account management including account forecasting, budgeting and operations
• Handles risks and issues related to the account, including delivery oversight
• Creates and presents account QBR presentations and executive status reports

Experience & Skills

• Must have extensive experience and expertise in SAP BW Accelerator.
• Proven track record of improving service line efficiency and client satisfaction.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to lead and manage projects effectively.
• Commitment to staying abreast of industry trends and technological advancements.
• Adept at training and mentoring team members on new technologies and processes.
• Certified Application Associate - SAP BW POWERED BY HANA
• Strong knowledge of the relevant partner ecosystem and the ability to collaborate within the ecosystem
• Recent experience working for IT professional services or management consulting firm(s)
• Recent experience managing global service delivery model(s)
• Excellent problem solving, business communication (written & oral), and client management skills are
• essential
• Experience developing opportunity pipelines, qualifying high priority deals, and winning new business in line
• with agreed targets
• Experience closing sales with a specific emphasis on growing sales. Specifically, win new deals in customer
• account per pre-agreed targets.
• Proven leadership qualities such as conflict/issue resolution, strategic and critical thinking and ownership,
• particularly with highly diverse teams
• Ability to work collaboratively in a virtual and highly-matrixed environment

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

On behalf of our client, we are looking for Service Operations Team Lead (Junior Manager) who is in Building Equipment (OEM) space.

Responsibilities

• Responsible for providing after-sales support.
• Coordinate a group of supervisors/engineers and technicians to achieve the requirements involved in preventive & corrective maintenance, meeting contractual requirements.
• Be involved in guidance as well as monitoring, auditing, and evaluating field sites as well as field staff in aspects of quality, efficiency, etc.
• Evaluate, ensure, and monitor the safety of all field staff and fieldwork.
• Achieve the targets required such as sales, costs, equipment performance, customer satisfaction, KPI inclusive of necessary administrative duties, etc.
• To regularly meet the customers and clarify to achieve requirements according to contractual requirements.
• Responsible for various inquiries from customers including but not limited to quotations, site works, new requirements, monitoring of Purchase request/Quotation cycles, and others.
• Performs specific or ad hoc functions as assigned by the Department and/or the company from time to time.

Prerequisites

• Minimum Diploma in Electrical / Electronics / Mechanical Engineering discipline or equivalent.

• At least 3 years of Customer and People Management working experience.

• Good command of spoken and written English.

• Possess a service-oriented mindset.

• Candidates with facility management are welcome to apply.

Location: East

EA License No. : 22C0971 | EA Reg ID: R21101298

Responsibilities:

Service Management

• Maintain positive relationships with customers
• Identify customer needs and overseeing the service delivery within the business context and the timeline
• Lead the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out effectively and efficiently
• Organise activities and meeting deadlines
• Liaise with respective internal team leader as well as external vendors to determine the type of services, delivery criteria and the solutions for issues that arise
• Manage the incidents and reviews. Provides root cause analysis and incident report for critical incidents
• Provide reports to customer and Thales management that are timely and accurate

Processes, procedures and documentation

• Review existing processes and procedures for corrective maintenance and preventive maintenance to ensure they are carried out efficiently and effectively
• Develop processes to manage the corrective maintenance and preventive maintenance activities efficiently
• Develop procedures to manage the corrective maintenance and preventive maintenance activities effectively
• Review and update customer assets, spares inventory and documentation
• Ensure completeness of and to upkeep all related baselines of the software and operating system documented

System Maintenance

• Ensure the system administration such as scheduled system and security patching, and software deployment are carried out in accordance to requirements
• Ensure the verification and validation of the system, security and software patches are properly performed at the Integration Validation Verification Qualification (IVVQ) platform and User Acceptance Platform (UAT) before releasing into production
• Ensure the system defects management routines and tasks are carried out in accordance to the requirements and service level agreement
• Be involved in the troubleshooting and isolation of defects, including defects caused by failure of hardware, operating system, system software (e.g. Kubernetes) or any Authority Furnished Equipment (AFE) that is interfaced to the system
• In the cases where the defects cannot be rectified, ensure a workaround for the software or system is timely proposed to mitigate the impact of the defect
• Identify and liaise with the original equipment vendor, or other Authority’s maintenance contractors to remedy the defect in the software of the system
• Maintain records of all defects, including defects proven to be due to the hardware, operating system, open-source software COTS software, or any AFE interfacing with the system

Configuration Management

• Ensure all documents, hardware, software and operating system shall be controlled in accordance with the guidelines in the approved configuration management plan, for example proper hardware and software configuration control over any activities e.g. defect rectification and software upgrading
• Ensure the correct configuration of the system is loaded for testing and any other work performed on it
• Ensure the proper configuration management control is followed during the integration of software release for software verification
• Ensure the documentation of hardware, software and system configuration items are always up-to-date

Contactability

• Authority shall raise and report all system defects and problems via a 24/7 helpdesk hotline provided by Thales to handle and monitor all faults. Ensure the standby maintenance personnel are contactable for response and on-site service
• Be on 24/7 standby for any escalation by the maintenance personnel

Performance Reports

• The following reports are to be provided every month in a format structured determined by the AuthoritySummary of Contractor performance reports
  Summary of completed jobs and tasks
  Summary of outstanding jobs and tasks
  Preventive maintenance checklist and reports
  Authority furnished spares status and reports
  Equipment / modules defects and warranty reports
  Serialised inventory included spares report
  

Obsolescence Management

• Monitor, inform and propose alternative replacements to the Authority at least 2 years before any hardware or software obsolescence
• Provide a yearly declaration that the critical sub-systems / components will not have any obsolescence issues for the following twelve months

Stock Take Requirements

• Ensure quarterly stock-take programme are performed on the spares inventory at Thales office and Authority sites.
• If there is deficiency of the stock during the stock taking, ensure these differences are documented and replenished into the spares inventory

All other related duties

• Perform other related duties as assigned or requested

Requirements:

• Bachelor’s Degree in Information Technology / Information Systems / Business IT or its equivalent
• Minimally 5 years of experience in supporting mission critical systems
• On 24x7 standby
• Able to cope in a highly pressured fast-paced environment
• Prior working knowledge in RedHat Enterprise Linux is preferred
• Prior working knowledge in Windows Server, Windows SQL Server and Microsoft Active Directory is an added advantage
• Prior working knowledge in Kubernetes, Docker, HyperV, Nginx, and PostgreSQL
• Good listening and analytical skills
• Hardworking, outgoing and enthusiastic
• Positive working attitude
• Team player, and also able to work independently and with little supervision
• Able to thrive in a dynamic environment
• Able to understand the system and software architecture
• Able to understand the user operations environment
• Willingness to pick up any new technologies
• Expected to work in an environment comprising of 80% Linux and Kubernetes and 20% Windows Servers, SQL Server and Active

Location: Open to candidate from SG/MY/HK/CH/DUBAI, we have office in different countries.

Job Scope:

• Leadership and Management: Lead, mentor, and develop a high-performing customer service team.
• Customer Service Strategy: Develop and implement strategies aligned with company goals.
• Operational Oversight: Manage day-to-day customer service operations, ensuring efficient handling of inquiries and issues.
• Customer Experience Enhancement: Design initiatives to improve overall customer satisfaction and retention.
• Regulatory Compliance: Ensure compliance with relevant regulations and industry standards.
• Technology and Tools: Implement and manage customer service tools and technologies.
• Cross-Department Collaboration: Work with other departments to ensure a seamless customer experience.
• Performance Reporting: Prepare and present regular reports on customer service performance and insights.
• Data-Driven Improvement: Use analytics to drive continuous improvement initiatives.
• Customer Insights Communication: Share customer feedback and insights with relevant stakeholders.

Requirements:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum of 7 years of experience in customer service management, preferably within the cryptocurrency/fintech/banking industry
• Proven experience in leading and managing customer service teams.
• Strong understanding of the cryptocurrency industry and its unique customer service challenges.
• Excellent leadership and team management skills.
• Exceptional communication and interpersonal skills.
• Ability to develop and implement effective customer service strategies.

Customer Service Executive

· Review customer inquiries for the company's import and export freight and logistics business scopes

· Prepare accurate and detailed quotations for customers

· Clarify and negotiate proposals with customers to ensure customer satisfaction

· Review customer orders to ensure consistency with quotations offered

· Prepare and process import and export shipping documentation and liaise with relevant stakeholders such as shippers, consignees, various authorities, and shipping and overseas agents to execute freight operations in a proper and efficient manner

· Liaise with logistics appointed subcontractors and supervise the delivery of related logistics services to ensure they are delivered properly and efficiently

· Take appropriate actions for non-conforming services and provide feedback for continual improvement

· Perform necessary corrective and continual improvement actions and programs as directed by management

Maintain smooth front facing operations.

Work well under pressure.

Takes initiative.

Arrange logistics for deliveries and ensuring orders are sent out on time.

Align customer expectations with operational realities and drive sales through website, whatsapp, email and other channels.

Schedule, execute and engage with customers and following on social media through content creation and brand awareness campaigns.

Conceptualise campaigns and track performances with the goal of continual improvement on Socials ROI.

Basic product and candid photography and videography. Familiarity with photoshop is a plus.

Tik Tok, Instagram, Youtube, Snap, Twitter, Facebook

Responsibilities:

• Monitor commercial pipelines daily for new and upcoming robot deployments.
• Allocation of Service Engineers for deployment processes and adjust resource allocation as needed.
• Coordinate customer User Acceptance Tests (UAT) and manage UAT documentation.
• Organize customer training on robot handling and software platforms, including logistics.
• Preparation of necessary documentation prior to robot live operations on customer sites.
• Compile Product Performance Reports for customers on a regular basis.
• Allocate Service Engineers for routine Robot Preventive Maintenance.
• Monitor and escalate open Robot Issues to ensure timely resolution.
• Maintain accurate records of customer requests, robot performance, and issue resolutions in a ticketing system.
• Collaborate with team members to maintain an updated deployment schedule.
• Ensure timely execution and reporting of onsite activities, including issue resolution and preventive maintenance.
• Assist in the preparation of purchase order documents for robotics equipment, supplies, and services.
• Contribute to and maintain an organized system for customer support documentation, including FAQs, user guides, and troubleshooting guides.
• Undertake ad-hoc duties as required to support robot operations, including coordinating deliveries and providing operational support.

Requirements:

• Required: Diploma in engineering, business administration, or a related field.
• Preferred: 2 years of experience in project coordination, operations management, or a similar role (fresh graduates may apply).
• Strong organizational and multitasking abilities, capable of managing multiple operational tasks concurrently.
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
• Ability to thrive in a fast-paced and dynamic work environment.

Summary of Role

We are seeking a seasoned Service Line Specialist with a strong background in SAP BW Accelerator to join our multinational corporation.

With extensive experiences, the ideal candidate will drive innovation and efficiency across our service lines enhancing our capabilities and delivering exceptional value to our clients.

Role Responsibilities

Market Leadership

• Creates sales strategies and plan for the Client Partners’ review and for its incorporation into the broader client strategy and plan.
• Provides subject matter expertise to proposal development and overall solution.

Relationship Management

• Executes and manages the account plan within function/specialism under the guidance of the Client Partner
• Invests time in strengthening existing client relationships. Participates in reviews and provides educated and relevant perspectives.
• Client Relationship Management; engage with CXO, VP and Director level clients

Business Development & Pre-Sales

• Responds to and deliver on client requests; responds to RFP’s
• Identifies opportunities, makes proactive proposals to client in line with account strategy
• Obtains the approvals to pursue opportunities
• Leads pursuits to close new and expansion opportunities related to their sales specialisms, working
• closely with Client Leadership Team
• Secures revenue renewals related to their sales specialisms
• Engages the relevant internal Cognizant teams and service lines team for developing solutions
• End to end account management including account forecasting, budgeting and operations
• Handles risks and issues related to the account, including delivery oversight
• Creates and presents account QBR presentations and executive status reports

Experience & Skills

• Must have extensive experience and expertise in SAP BW Accelerator.
• Proven track record of improving service line efficiency and client satisfaction.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to lead and manage projects effectively.
• Commitment to staying abreast of industry trends and technological advancements.
• Adept at training and mentoring team members on new technologies and processes.
• Certified Application Associate - SAP BW POWERED BY HANA
• Strong knowledge of the relevant partner ecosystem and the ability to collaborate within the ecosystem
• Recent experience working for IT professional services or management consulting firm(s)
• Recent experience managing global service delivery model(s)
• Excellent problem solving, business communication (written & oral), and client management skills are
• essential
• Experience developing opportunity pipelines, qualifying high priority deals, and winning new business in line
• with agreed targets
• Experience closing sales with a specific emphasis on growing sales. Specifically, win new deals in customer
• account per pre-agreed targets.
• Proven leadership qualities such as conflict/issue resolution, strategic and critical thinking and ownership,
• particularly with highly diverse teams
• Ability to work collaboratively in a virtual and highly-matrixed environment

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

As ANCS (Automation, Navigation & Control Systems), we transform how vessels perform to create the safest and most efficient journey for our customers – always with the vision in mind to navigate towards a more sustainable maritime industry. With our rich history of pioneering maritime technologies, we have defined industry benchmarks.

To be better tomorrow, we need the right talents today to complement our strong team of 650 employees in over 10 countries across the globe with the right skills, experience, and a winning attitude.

As Field Service Coordinator, your objective is to help ensure timely and effective resolution of technical issues, maintain customer satisfaction, and promote a positive experience with the ANCS brand.

In this position you will be reporting to the Manager, Customer Delivery Singapore. The location of this position is Pandan Crescent in Singapore.

What will you be doing:
As Field Service Coordinator, your work will focus on these responsibilities:

• Handle and resolve customer inquiries, complaints, and support requests through various communication channels, such as phone calls, emails, and live chat.
• Being a main point of contact for customers seeking assistance.
• Gather and prepare information for the service teams to enable them to diagnose technical issues and provide solutions or escalate complex problems to higher-level support teams.
• Ensure and execute administrative duties to enable a smooth transition into a service job.

To be successful in this role, we expect you to have:

• High school, diploma or equivalent; bachelor's degree is a plus.
• Previous experience in customer support, call center, or help desk roles is preferred.
• Strong verbal and written communication skills.
• Strong problem-solving skills with a pragmatic approach.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Strong teamwork and collaboration skills to work effectively with internal teams.
• Customer service-oriented mindset with a focus on delivering high-quality support.
• Patience and composure in handling challenging customer interactions.
• Proficient in using ticketing systems, CRM software, and other customer support tools.
• Flexibility to work in shifts, including evenings, weekends, and holidays if required is a plus.
• Experiences in SAP is a plus.
• Proficient in MS Office.
• Familiar with the maritime business and regulatory environment is a plus.
• Knowledge of the ANCS product portfolio is a plus.
• Fluent in English, spoken and written

Why you and us?

You are valuated – as your true self. At Wärtsilä YOU matter. We value diversity and are committed in supporting inclusive work community.

Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential.

You get to make a difference. Innovation and sustainability are important for us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.

Contact & next steps

Please submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email.

In case of any questions, reach out to (only for questions from direct job applicants, applications through email will not be recorded or responded to):

Hyun Joo Kim
Talent Acquisition Partner
Email: [email protected]

Responsibilities

* After sales maintenance support

* To carry out troubleshooting, basic repair or rectification and servicing jobs on AV/ IT hardware and software

* Manage preventive / comprehensive maintenance, setup, installation and commissioning of AV Systems & Solutions

* To assist Technical Manager or Superior for all tasks and duties

* To assist in handling projects Engineering & Application Support to Sales Team

* Field support for installation and cabling works on site as necessary

* Responsible for system set-up, Testing & Commissioning

Preparation of Service Reports, SOP & Guides for customer as required including Training to users

*Project Management

* Assist in System Programming

* Proficiency in troubleshooting on Audio-Visual and IT related system deployed

* Any other technical roles & responsibilities as necessary

Requirements
- Min NITEC/Higher NITEC/Diploma in IT/Electrical/Mechatronics/Electronics Engineering

- Hardworking, willing to learn and positive attitude

- Knowledge of AutoCAD will be an added advantage

- Able to work independently

- Preferably at least 1-year relevant working experience

- Able to communicate in Mandarin with customers and suppliers is preferred

- Monday to Friday 5 days week

- Possess Class 2/3 will be an added advantage

Customer Service Executive - Full Time

We're looking for a meticulous and independent individual to join our team.

You will be in charge of attending to customer's emails

• Reply to all online enquiries and is responsible for efficient, prompt and thoughtful response to customers.
• Handle and resolve customers' complaints, provide appropriate solutions, and follow up to ensure resolution.
• Process exchanges, returns and issue credits
• Uphold efficiency and customer satisfaction.
• Handle and process customer's exchanges and returns efficiently.

Some traits that we are looking for:

• Positive with a willing to learn attitude
• Strong communication & interpersonal skills
• Customer-orientated and passionate
• Ability to solve issues efficiently
• Has a high level of professionalism, work ethics and honesty
• Meticulous

Requirements:

• A strong interest in fashion
• Good command of English
• Min education: Diploma
• Basic Excel Skills required
• Able to work independently
• Minimum commitment of one year
• Only Singaporeans or Perm Residents
• Will be required to work on weekends

How to apply:

Send your application to: [email protected]

About The Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

The ideal candidate is a hardworking, result-orientated and fun team player who is passionate about the travel and tourism industry, and customer service. The candidate will play a critical role in the daily operations of tours for transit passengers in Singapore. If you are looking to seek growth and challenge yourself in the travel industry, that is only expected to get bigger & better with the recovery from the pandemic, this might just be for you!

Job Description

• Managing bookings, registrations, waitlists, and inquiries for transit tours.
• Maintaining customer service booths at transit terminals, ensuring cleanliness and functionality.
• Ensuring the security and proper maintenance of booth equipment.
• Escorting passengers to meeting points and coordinating with tour guides.
• Handling customer feedback and complaints professionally.
• Compiling daily reports for project managers and supervisors.
• Attending required training sessions and keeping up to date with new information.
• Performing other ad-hoc duties as assigned

Job Requirements

• Bachelor’s degree in Tourism, Hospitality Management, Business Administration, or related field.
• Excellent verbal and interpersonal skills
• Strong organizational and multitasking skills.
• Willingness to work in a fast-paced environment and learn continuously.
• Proficiency in MS Office and tour management software.
• Ability to work under pressure and meet deadlines.
• Knowledge of travel regulations and industry standards.
• Fluency in English both verbal and written.
• Availability to work at least four shifts a week, including public holidays and weekends.

Office located at Kovan

Job Description and Responsibilities:

Admin:

• Attend to customers’ enquiries on our services and requirements through various channels such as phone calls, emails and text messages
• Address any complaints or issues faced by customers and resolve them in an effective and timely manner
• Establish good rapport and support to customers
• Work closely with the Operations Team
• Data Entries
• Support daily admin and operations
• Ad hoc administrative duties assigned

Requirements

Able to start work immediately

Positive working attitude

Able to work independently and take up new challenges

Proficient in English and Mandarin or other dialects

Working hours: 0900 - 1800 (Mondays-Fridays)

• Perform sales logistic operation duties including sales/purchase order process, delivery and invoicing arrangement in the most timely and efficient manner according to documented process.
• Monitor / prepare inventory status report.
• Attend to sales enquiry.
• Demonstrate good communication with vendors/ customers / all related parties.
• Monitoring and following up stocks at customer warehouse (VMI).
• Ensure compliance with Legal & Other requirements.
• Coaching & supporting of subordinate.
• Ensure continual improvement in related field.

Requirements

• Min ‘A’ level and above
• Computer literate and SAP knowledge
• Process import & Export knowledge
• Relating work experience required
• Good interpersonal skills and able to interface with all levels internally and externally in a professional and responsive manner
• Demonstrate ability to handle work professionally, maturely, independently and efficiently with strong customer service mindset
• Singaporean / Singapore PR only

Job Description:

• Develop machine learning models utilizing the latest NLP technologies to address various complex challenges Buyer/Shop/Seller/ Agent-side chat systems and reduce operational costs.
• Research and develop semantic search and recommendation, user intention recognition, multimodal understanding, intelligent document QA, etc.
• Collaborate with other technical teams to support the development, evaluation, and improvement of pretrained dialogue models based on Large Language Models (LLM), optimize the reliability of generated dialogue results, and improve online inference efficiency.
• Collaborate with other technical, product, and business teams to integrate algorithmic solutions and enhance the service quality of Shopee customer service.

Requirements:

• Master's degree or above in Computer Science, Electronic Information Engineering, Mathematics, Statistics, or related fields.
• Experience in common machine learning algorithm frameworks and libraries such as TensorFlow, PyTorch, etc.
• At least 1 year of experience in NLP, Chatbot, recommendation & search, or other related algorithms.
• At least 1 year of experience in LLM technologies, including Prompt Engineering, Parameter Efficient FT, LLM Alignment, RAG, etc.
• Previous experience in developing and implementing LLM projects is preferred.

The ideal candidate is a hardworking, result-orientated and fun team player who is passionate about the travel and tourism industry, and customer service. The candidate will play a critical role in the daily operations of tours for transit passengers in Singapore. If you are looking to seek growth and challenge yourself in the travel industry, that is only expected to get bigger & better with the recovery from the pandemic, this might just be for you!

• 6-hours AM & PM shifts (7am to 1pm, 1pm to 7pm).
• To be stationed at customer service booths at the transit terminals of Singapore Changi Airport.
• Provide customer service for the booking, registration, waitlist and enquires of transit tours for passengers.
• Upkeep the customer service booths and ensure they are in good working condition and cleanliness.
• Maintain all equipment and logistics at the booths and ensure security of items.
• Escort passengers to meeting point & liaise with tour guides for commencement of transit tours.
• Attend all required trainings and updates.
• Uphold a high level of customer service standard.
• Manage feedback and complaints in a prompt and professional manner.
• Compile daily reports to project manager and supervisor.
• Perform other ad-hoc duties as assigned.

Requirements:

• Background of working in customer service role is a plus

• Team player and able to work under minimal supervision

• Excellent verbal and interpersonal skills

• Excellent group management and time management skills

• Competent computer literacy and working with basic software (e.g. Microsoft)

• Detailed oriented

• Willingness to work and continuously learn in a fast-paced environment

• Must be able to work at least 4 shifts a week as well as PH & Weekends

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

We are looking for a Field Service Engineer, 4-stroke. This is a permanent opportunity, and its location is Singapore.

As a Field Service Engineer, your responsibilities for the role include:

-Performing field service activities according to the work plan.

-Performing basic troubleshooting (running tests, fine tuning, adjustments, trimming related to running performance) on Wartsila 4-Stroke engine according to customer’s requirements.

- Independently performing major/complex repairs and complete overhauls and commissioning activities

- Leading and managing assigned team and related activities during the work execution.

- Interacting with customers during the work execution.

- Reporting of internal and external progress status of the assigned work.

- Creating the Service Work Reports.

- Ensuring that the work is executed according to Wärtsilä Quality, Health, Safety and Environmental guidelines and customer site procedures.

- Advising and promoting available products and solutions to customers.

To be successful in this role, we expect you to have:

• BSC Degree with 2-5 years of working experience in the related field
• Diploma in marine engineering with more than 5 years of working experience in the related field
• Have broad knowledge of Wärtsilä equipment.
• Excellent technical knowledge and problem-solving skills
• Good command of English, both written and oral
• Ability to work independently
• Willingness and flexibility to travel up to 80% of the time
• Ability to communicate and interact well with customers and other stakeholders
• Literacy in Information Management Applications/ Tools such as MS Office

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.

Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline by submitting your application through our careers portal. Are you still wondering if you should apply and would like to get something clarified? Please reach out to David Samuel, Talent Acquisition Partner ([email protected]) with any questions related to this position.

Service Technician (Medical Device)

1 year contract, potential to renew

Come and join us!

Do you wish to work in a world-class organization trying your hands at something you have dreamt of doing?

“FIND YOUR PLACE” by joining a world-class MNC Healthcare company

Get an opportunity to explore new technology, learn new skills, enjoy the diverse and open culture, engagement and care, flexible working model, career opportunities, competitive salary and bonus, and endless amenities and benefits.

Company Description:

Our client is an MNC Healthcare company. As a focused healthcare company, with expertise in Innovative Medicine and MedTech, they are empowered to tackle the world’s toughest health challenges, innovate through science and technology, and transform patient care.

Job Responsibility

• Taking responsibilities for repairing and testing of DePuy and Ethicon Endo-Surgery products.
• Managing the tools upkeep and calibration.
• Managing work orders, quotations, and Invoicing of service.
• Managing Repair Centre Upkeep, Housekeeping & Cleanliness.
• Managing spare parts inventory planning, ordering, and receiving.
• Working with Synthes Switzerland and organizations for all repairs related work requirement.
• Using MD S&R to manage the repair activity.
• Performing on site commissioning (installation) and maintenance of medical devices.
• Up to 25% of international travel may be required.
• You might be required to work on weekend.
• Tracking warranties of instruments.
• Performing on-site or over the phone Customer Support.
• Managing Service Logistics (inwards and out wards repairs).

Qualifications, Experience and Competencies:

• Diploma/ Degree in Engineering with minimum 1 year of experience in a field service or technician role.
• Ability to trouble-shoot and guide the service team on all technical aspects.

Interested parties, please apply through this link https://jnj-apac.talent-pool.com/projects OR click on APPLY button.

Alternatively, you can share your CV at [email protected]

EA License: 94C3609

Reg No: R1440247

Responsibilities:

• Responsible for Technical Customer Support Services and Technical Workshop Services
• Work alongside with sales and channel management to ensure the strategic development and execution of new services businesses, influencing with stakeholders at local, regional, and global levels
• Develop and execute strategic initiatives that align with the company's objectives, focusing on improving service delivery, customer satisfaction, and operational efficiency.
• Identify opportunities for service expansion, including the development and integration of innovative new offerings to meet evolving market demands.
• Support Sales with New Business acquisition of Services, and provides input to Marketing for Demand Generation activities
• Ensuring policies (e.g. ISO9001, ISP, HSE), practices and procedures are understood and followed by direct reports, customers and stakeholders including warranty

Requirements:

• Strong knowledge of vehicle technology, technical service business experience
• Experience in an After-sales service environment
• Understand the goals of the Division and the way in which he/she contributes towards the success of the region/subregion
• Familiar with quality assurance practices

Interested candidates please apply or forward to [email protected]

Job Description:
You are responsible for timeliness in processing of patient bills and claims, checking for bill accuracies and review completeness of patient documents for medical claims. In the course of your work, you will handle patient enquiries relating to bills, claims and payments. You will also provide administrative support to the department, be involved in Quality Improvement projects and End User System testing.

Requirements:
• Diploma, preferably with 1-2 years’ of relevant experience
• Good team player with strong interpersonal and communication skills
• Highly motivated, independent and adaptable to change
• Customer-oriented and meticulous with a flair for numbers