We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase your business’ revenue potentials and minimize churn rates.

A Customer Success Manager’s responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself.

Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

Responsibilities

• Establish clear client retention goals
• Process milestones for the clients and employees to work toward
• Assist customers with setting up and navigating programs or software
• Promote the value of the product
• Upsell services and products with the brand image
• Promote value through customer experience
• Assist in creating training courses and educational materials
• Review customer complaints and concerns and seek to improve the customer experience
• Sustain business growth and profitability by maximizing value
• Analyze customer data to improve customer experience.
• The CSM will be dealing primarily (if not only) with enterprise clients. Experience working with big multi-B revenue clients would therefore be preferred.
• Identify and grow opportunities by active collaboration between the Sales Teams / Account Executives to ensure expansion.

Requirements and skills

• Proven work experience as a Customer Success Manager or similar role
• Experience working with brand image and promoting value through customer experience
• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, as they relate to the use of the product or service
• Accountability and personal organization are essential
• A communications or marketing degree is preferred
• Passion for technology and for being a part of a fast-growing high-tech company.
• Driven, self-motivated, enthusiastic and with a “can-do” attitude.
• Excellent communication skills and fluency in English.
• Previous experience working on search and data intensive projects would be an advantage.
• Previous account management experience preferred.
• Experience in establishing relationships at end-user and senior decision-maker level within enterprise organizations.
• To be highly self-managed, reliant, responsive and able to prioritize.
• Customer centric approach is required.

Our Technical Tools (For information)

· Core software – Python, JavaScript, etc.

· Data storage – ElasticSearch, Redis, etc.

· Web components – Nginx, Flask.

· Frontend components – React, Backbone.js, Underscore.js.

· Cloud: AWS, Azure, Hetzner

· Other: Atlassian (JIRA, Confluence), Github, MS Office, …

• Maintain, troubleshoot, and repair container handling equipment at PSA, depots, and workshops.
• Conduct scheduled preventive maintenance services for equipment.
• Respond to customer breakdown calls promptly.
• Assist in assembling, installing, testing, and commissioning new equipment.
• Work on various equipment types: Reach stacker, empty container stacker, terminal tractor, and heavy forklift.

Requirements:

• ITE in Mechanical/Electrical/Automotive or equivalent.
• Possess Forklift or Class 3 driving licenses.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Gather and review customers’ stock forecast
• Observe inbound shipment from suppliers

Requirements:

• Diploma and above
• At least 2 years of Customer Service experience with inbound & outbound shipment arrangements.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Address all incoming calls regarding customer issues, particularly concerning termination requests, and convert them into opportunities for contract renewal.
• Record all incoming calls and actions taken into the system, ensuring that updates and amendments are accurately documented.

Requirements:

• Nitec in office administration or equivalent
• At least 1 year of call centre experience in banks / telcos environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

COMPANY DESCRIPTION

A leading general insurer with a local presence of over 100 years, MSIG Singapore offers an extensive range of insurance solutions for commercial and personal risk protection, enabling the security and safety of individuals and businesses. MSIG Singapore holds an A+/Stable financial rating by Standard & Poor's.

A testament to its growing strength and influence, MSIG Singapore has garnered numerous awards for delivering digitally innovative and customer-centric solutions. In 2023, 2022 and 2020, MSIG Singapore was awarded Insurance Asia Awards' Claims Initiative of the Year.

MSIG is a subsidiary of Mitsui Sumitomo Insurance Co., Ltd, and a member of the MS&AD Insurance Group one of the largest general insurance groups in the world with presence in 50 countries and regions globally, 18 of which are in Asia Pacific including all ASEAN markets as well as in Australia, New Zealand, China, Hong Kong, Taiwan, South Korea and India. Headquartered in Japan, MS&AD is amongst the top non-life insurance groups in the world based on gross revenue.

RESPONSIBILITIES

Promote the company by providing efficient service to customers through polite and helpful handling of enquiries.

• Attend to all enquiries and requests from phone calls in a professional manner in line with the Company's guidelines and service standards.
• Ensure effective and timely follow-up with customers on their enquiries and requests.
• Manage customers' complaints and feedback with a good closure.
• Create and/or maintain proper customer's information, call, email, and policy retention records in line with the Company's operation guidelines.
• Achieve Key Performance Indicators targets for the individual and assist in the achievement of the overall team targets as prescribed by the Company.
• Ensure confidentiality of data in the manner and to the extent required by the Company.
• Ensure business handled is within scope of authority granted, and in line with the Company's underwriting guidelines, control procedures and service standards.
• Assist in monitoring outstanding premiums and implement the company's credit control policy.
• Ensure compliance with all laws, regulatory provisions and Company policies as are relevant to the role.
• Undertake any other duties as may be assigned.

Minimum GCE O Level

• Proficient in customer servicing and possesses strong drive for service excellence
• Good communication and writing skills
• Possess a pleasant and cheerful disposition
• Comfortable attending to customers via phone
• Ability to multi-tasks and meet timelines
• Able to adapt changes and work in a fast-paced environment
• Relevant insurance qualifications / certifications is an added advantage

• Attend to service call at customers' premises and respond to calls for scheduled and unscheduled maintenance service request in accordance with the Company’s Service Agreement.
• Monitor closely the progress of the work done to ensure that the schedule and quality of work are met.
• Ensure that all materials and equipment are delivered on time and able to provide technical support to the other departments.

Requirements:

• Diploma and above
• At least 2 years of experience in CCTV or Security Related Products
• Possess valid class 3 driving license.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

DUTIES AND RESPONSIBILITIES

1. Programme Planning and Implementation

• Develop and implement outreach plan to seniors.
• Develop and implement annual calendar plan of social and health activities for seniors.
• Ensure that the programmes and activities meet the performance indicators and operating guidelines issued by Agency for Integrated Care, administration of the CSQ, half-yearly progress report on the programmes and services, outcome management, etc.
• Conduct needs assessment survey if necessary.
• Initiate a case record file for every elderly household in the identified block and capture the needs of the seniors.
• Establish and motivate seniors to be active, healthy, interdependent and purposeful.
• Ensure that the activities and programmes of the centre promote a community climate of multi-racial tolerance, harmony and cooperation among residents.
• Network with other agencies to establish additional avenues of help for the welfare of the seniors.

2. Alert Alarm System

• Oversee and manage the Alert Alarm System (AAS) during the centre’s operating hours, rendering assistance when necessary.
• Establish a system to manage the AAS outside operating hours and ensures that help continues to be available when needed, including a system of recalling staff outside operating hours.

3. Volunteer Development

• Establish networks with local community-based services/ resources, such as grassroots, social services, corporate organisations and schools, to engage volunteers to help run or assist in the programmes, start income-generating activities, conduct outreach efforts etc., to match the needs of seniors.
• Recruit, interview and screen potential volunteers.
• Provide and coordinate orientation of volunteers to their assigned role and the mission and objectives of the centre.
• Place volunteers to suitable positions and areas of need, such as administration of CSQ etc.
• Supervise and support volunteers.
• Establish a system of recognition for the volunteers.
• Review and evaluate the volunteer programme to ensure relevance and to meet future needs.
• Serve as the key communication link between the centre and its volunteers.

4. Finance and Accounts

• Manage the monthly petty cash utilization of the centre.
• Implement checks and controls in the accounting system to ensure proper accounting records and also to safeguard against misappropriation of the centre’s assets.

Job Requirements:

• Diploma in social service or related discipline, with a social service background.

Sales Consultant

• Working days: 5.5 days (One and half day off weekly; Five weekends with 7 off day)
• Need to work on weekend and public holiday. (There’s replacement off for public holiday.)
• Salary: $1800 - $2000 + Commission (Not from Luxury Industry)
• Salary: $2400 - $2500 + Commission
• Location: Takashimaya & Paragon (Orchard)

Store operating hours:
Paragon boutique - 11am to 9pm. - One hour lunch break.
Takashimaya boutique - 9.30am to 9.30pm (2 shifts)

Moring shift - 9.30am to 6.30pm - One hour lunch break.
Afternoon shift - 12.30pm to 9.30pm - One hour dinner break.
Full shift with two breaks.

Job scope:

• Oversee stores (Takashimaya & Paragon) when the Boutique Manager is off duty
• Assistance to Boutique Manager in all the duties (sales & budget, retail operations & administration, Customer Service, Merchandising & Promotions, and Staff)
• Proper execution of paperwork for all stores. Accuracy of all receipts
• Maintain good customer relationship and regular update of products to customers.
• Ensure good housekeeping of stores
• Ensure proper and timely replenishment of stocks
• Achieve sales target

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Service Crew (Salad Bowl)

Working Days: Monday - Friday
Working Hours: 930am - 830pm (Inclusive 1 hr break time)
Salary: $2300 - $2500
2 Locations: Raffles Place / One North MRT [ fix location ]

Job Scope:

• Taking orders and interacting with customers
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures (including dishwashing)

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Be part of an established, exciting and expanding Group of F&B company with multiple brands and concepts. Eatz Catering Services Pte Ltd is a Halal-Certified Full-Service Caterer since 2005.

The job scope of a Sales Consultant typically includes providing administrative support to the Sales departments. Some of the key responsibilities includes:

• Build rapport and communicate well with clients and answer all incoming queries (online, phone enquiries, etc)
• Assist to check and update orders into the system
• Plan and Create Sales quotations / confirmation orders in a timely fashion.
• Assist to update keying in of data in the ERP system
• Assist and ensure that all orders are prepared accurately to ensure 100% delivery success rate for all customers
• Administrative work to assist the team (Admin)
• Any other duties assigned by the Directors

Requirements:

• Min 2 year of experience.
• Good Command of MS Word & MS Outlook
• Strong, Good & Strategic Team Player yet able to work Independently
• Good Interpersonal skills
• Must be Meticulous & Always Accurate for all work done
• Quick-Thinking, Versatility to be able to Solve Problems
• Highly-Motivated & Experience in F&B Industry would be an advantage
• Ability to start ASAP would be an advantage

Job Info

• Attractive Salary Package - commensurate to work experience and qualifications
• Work in a Pleasant Working Environment
• Work Location: Bedok (take 17A from Bedok MRT – 2nd last stop)
• Staff lunch provided

Please email your updated resume to [email protected] AND WhatsApp to 9857-9292 for faster response with:

• Last & Expected Renumeration
• Earliest Availability for Interview & Commencement of Work
• Vaccination Status / COVID History

Thank you for your attention. We regret to inform that only Shortlisted and Successful Candidates will be contacted. Remuneration offered shall be commensurate with qualifications and relevant experience.

Diploma in social service or related discipline with no experiene is welcome to apply

DUTIES AND RESPONSIBILITIES

1. Programme Planning and Implementation

• Develop and implement outreach plan to seniors.
• Develop and implement annual calendar plan of social and health activities for seniors.
• Ensure that the programmes and activities meet the performance indicators and operating guidelines issued by Agency for Integrated Care, administration of the CSQ, half-yearly progress report on the programmes and services, outcome management, etc.
• Conduct needs assessment survey if necessary.
• Initiate a case record file for every elderly household in the identified block and capture the needs of the seniors.
• Establish and motivate seniors to be active, healthy, interdependent and purposeful.
• Ensure that the activities and programmes of the centre promote a community climate of multi-racial tolerance, harmony and cooperation among residents.
• Network with other agencies to establish additional avenues of help for the welfare of the seniors.

2. Alert Alarm System

• Oversee and manage the Alert Alarm System (AAS) during the centre’s operating hours, rendering assistance when necessary.
• Establish a system to manage the AAS outside operating hours and ensures that help continues to be available when needed, including a system of recalling staff outside operating hours.

3. Volunteer Development

• Establish networks with local community-based services/ resources, such as grassroots, social services, corporate organisations and schools, to engage volunteers to help run or assist in the programmes, start income-generating activities, conduct outreach efforts etc., to match the needs of seniors.
• Recruit, interview and screen potential volunteers.
• Provide and coordinate orientation of volunteers to their assigned role and the mission and objectives of the centre.
• Place volunteers to suitable positions and areas of need, such as administration of CSQ etc.
• Supervise and support volunteers.
• Establish a system of recognition for the volunteers.
• Review and evaluate the volunteer programme to ensure relevance and to meet future needs.
• Serve as the key communication link between the centre and its volunteers.

4. Finance and Accounts

• Manage the monthly petty cash utilization of the centre.
• Implement checks and controls in the accounting system to ensure proper accounting records and also to safeguard against misappropriation of the centre’s assets.

Job Requirements:

• Diploma in social service or related discipline, with a social service background.

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Minimum 1 years experience in service desk or helpdesk environment
• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Address: Changi

5 days 9am to 6pm

$2500 to $2800

Main Duties:

To ensure smooth transactions and coordination of order processing between Sales, production, and logistics.

Responsibilities and Activities Summary:

• Responsible for the Full Spectrum of order processing(E.g.: Sales Order, Refills Order, Consignment Orders, Sample request and Transfer Orders, etc.)
• Work closely with Sales Managers to ensure all orders are processed promptly and accurately into the system on the same working day.
• Assist Sales Managers in updating the prices, sales conditions, information, contracts, etc. in the Sales Force System whenever necessary.
• Monitor orders and communicate order status to customers.
• Coordinate with the logistics team closely to ensure on-time delivery and provide a complete set of required documents to the customer promptly.
• Review shipping documents and ensure documents are in full.
• Follow up with customers on overdue invoices and payments.
• Handles customer requests on technical documents, shipping documents, etc.
• Work with commercial and technical teams to handle customer coordinating returns, credit, replacement, etc. tender information
• Provide administrative support and any other duties as assigned by the Customer Service Manager.

Requirements

• Min Diploma or equivalent.
• At least 2-3 years of Customer Service experience.
• Familiar with computer
• SAP Knowledge

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Job Responsibilities:

• In charge of coordinating and supervising a restaurant's kitchen staff according to food safety standards.
• Ensuring the food preparation areas are clean and hygienic
• Sorting, storing, and distributing ingredients
• Washing, peeling, chopping, cutting and cooking foodstuffs
• Cleaning the food preparation equipment, floors and other kitchen tools or areas
• To maintaining a safe and clean work environment.
• Arrange and Plan daily ordering of food and supplies.

Job Requirements:

• Min diploma in any field.
• Min 3 years of working experience in similar role.
• Credentials in health and safety training is an advantage

Ovspring Developmental Clinic looking for Customer Service Officer :

- Full Time, Part Time is welcome too

- Dynamic personality & friendly mannerism

- Good phone etiquette

- Able to converse in English and Mandarin confidently

- Clinic Experience preferred

- Salary is based on experience

- Interested may email to [email protected].

Job Profile Summary:

In this role, you will assist in performance monitoring, collating business statistics, identifying automation

and process improvement opportunities, as well as driving initiatives within Enterprise Business Operation. Reporting to the Lead, Customer Resolution and Process Improvement, you will collaborate closely with various stakeholders to accelerate the delivery of initiatives and enhancements, while ensuring the delivery is within budget and with quality.

Job Description

• Drive initiatives and enhancement projects to improve businesses processes and systems.
• Collate data and analyse the effectiveness of current operations, identifying issues and determining financial impact to develop actionable opportunities.
• Map process flows across business operations and services, analysing and identifying process gaps
• Measure and compare current processes with identified procedures and policies, and assist in providing recommendations for ideal future state.
• Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Support BA to ensure the accuracy of the user requirements for system enhancements.
• Review User Acceptance Test (UAT) Test Plans for digital projects and enhancements
• Review UAT results and work closely with stakeholders to resolve issues and defects for signoff, ensuring all functionalities have been tested, defects have been identified and documented, impacts have been assessed, and resolutions provided.
• Prepare user guides and provide training to end users on the implemented solutions.
• Responsible to maintain comprehensive project documentation, including project plans, schedules, budgets, and progress reports.
• Assist in project managing to ensure that all tasks assigned to the team meets the prescribed delivery schedule and timeline.
• Support post-deployment verification activities and assist in business recovery efforts if needed.
• Ensure all post deployment issues are resolved during post implementation warranty support and transition over to business owner upon project completion.
• Monitor and track projects and initiatives to closure, and measure the outcomes to assess effectiveness.

Working Experience:

• At least 5-8 years of relevant experience in performance management or business process improvement, with measurable achievements
• With prior experience with employee benefits scheme is desirable

Requirements:

• Strong problem-solving and project management skills
• Good interpersonal and communication skills, with the ability to effectively interact with customers and stakeholders
• Proactive, detailed oriented
• Customer-centric with ability to work under pressure
• Good analytical and information processing skills, capable of providing sound insights and recommendations under pressure

Education:

• Degree

Job Title: Customer Service Executive (ID8056)
Location: Tampines
Working Hour: 5.5 days work
Monday – Friday 8:30am – 5:30pm
Saturday 8:30am-12:30pm
Salary: $2500 - $4000

Job Description:
· Deal with clients pertaining to all post-deal activities to ensure all necessary operational information is passed on timely
· Resolve common and complex deliveries, disputes and claims between clients and ship-owners
· Handle loading and discharging procedures and documents
· Assist in fowarding issue, i.e. computation for freight, demurrage and laytime
· Report to the Head of Operations on all operational activities
· Any other ad-hoc duties as assigned

Requirement:
· Min Diploma holder with 1-2 years of related working experience in Forwarding industry. Candidates with more than 3-4 years’ experience, will be considered for a senior position
· Able to work independently, responsible and manage multiple priorities
· Hardworking and able to work under pressure
· Strong team player with good interpersonal skills

We are looking for an amazing Senior Service Support Executive to support our growth!

We are looking for a service-oriented, analytical, organized, empathic Senior Service Support Executive who will work closely with the Global team members to provide support solutions to ensure day-to-day smooth business operation.

To succeed as a Senior Service Support Executive, you should be coming along with a growth mindset with strong interpersonal skillset and independency. You should be knowledgeable, collaborative, and motivated.

In short, what you will do

• Provide support within the organisation and responsible for handling queries and providing helpful information in a timely and accurate way
• Responsible for classifying, reviewing, and processing the data
• Perform a data comparison and identify the missing gap and rectify it
• Analyse the data and report the identified gap
• Contributes to team effort by accomplishing related results as needed

What you need to bring along

• Diploma in a related field with experience in Customer Service and/or Administrative Support role
• Must be proficient in MS Word and MS Excel
• Must be comfortable performing in rotating shifts
• An ability to perform well in a fast-paced environment
• Excellent analytical and multitasking skills with the ability to solve problems creatively and effectively
• Ability to work independently while collaborating in a fast-paced agile team
• Ability to speak Mandarin and English fluently in order to communicate with global colleagues and stakeholders

Why Join Us?

• Be at the forefront in an exciting sector. For over a decade strong year, Vantage has been an award-winning global financial services firm providing market opportunities to all clients globally. With millions of active traders ranging from retail traders to high-net-worth and institutional traders, you will have the opportunity to get your foot in the door working for a global powerhouse that has a local focus.

As a household name – Vantage is now looking to accelerate our growth in the Asia headquarters based in Singapore which is known as Vgroup. We are seeking someone that is willing to learn and apply their knowledge and stretch their creative thinking to support us during this momentous journey.

• Generous Benefits and Perks. We understand benefits and perks matter to individuals. With that, we have irresistible benefits and perks that you cannot resist.
• Amazing growth and learning opportunities. We are a tight-knit team where everyone grows together. We’ll continuously work with you to refine your strengths and strengthen your weakness to further your personal and career development.

For a confidential discussion, click here to apply. Due to the high volume of applicants, we regret that only shortlisted candidates will be notified.

The Customer Success Analyst is responsible for enhancing the team’s performance, giving better visibility to our company, and improving the scalability of our department. The CS Analyst ensures that we cover every customer with a higher level of engagement and best-in-class services. The CS Analyst has a dedicated focus on our data to enhance the practices of our department, focused on driving operational excellence and efficiency of our CSM team. The CS Analyst provides information to our department for decision-making to improve the overall customer success functions with the goal of building brand advocacy. The Customer Success Analyst will be responsible for supporting the effective implementation, rollout, and ongoing management of the Gainsight platform. The integration of Gainsight is one of the first of many new initiatives surrounding the development of a holistic Customer Success organization. This role is an important piece of ABS Wavesight’s customer-centric strategy, as driving the effectiveness of the platform will lead to critical insights into the health of our customer base and contribute significantly to ABS Wavesight’s customer-centric focus.

What You Will Do:

• Provide information and assistance to implement and improve customer success strategies.
• Create and improve customer success processes and procedures, to include creating repeatable processes for our team members to improve efficiency.
• Implement and manage a continuous improvement process for our customer success processes and procedures.
• Understanding our customers and keeping up with customer’s needs to communicate to our multiple departments.
• Analyze customer types and needs to pair with the right Customer Success Manager to further build on the customer relationships and to confirm workload efficiency.
• Provide input to our customer segmentations, journey mapping, user personas, and best fit customer profile based on data collection and analysis.
• Predict hiring needs through data analytics.
• Measure and report on the CSM Departments performance metrics.
• Define and Measure department KPIs with the Head of Customer Success.
• Aggregate data from multiple sources to create actionable information for the organization.
• Manage and monitor the CSM Departments Customer Surveys.
• Monitor customer feedback metrics like NPS, CSAT and CET for actions to improve the feedback.
• Incorporate Risk Management practices and procedures to report on and create actions for system breakdowns, at-risk customers, Customer success team member burnout with steps to mitigate the risk.
• Deliver reports to help the team gain clear visibility of the Customer Success functions and customer data.
• Review and recommend any tools to aid the department in achieving their objectives and goals.
• Through data analysis, make suggestions and improvements to our overall customer engagement model.
• Perform with a high level of autonomy, reporting to other internal DS teams regularly on customer and business data.
• Stay current on product features, product best practices, and product roadmap.
• Stay current on the assigned customers market, industry knowledge, competitive market, and the DS brand knowledge.
• May perform Customer Success Manager activities on occasions and attend customer meetings.
• Support business strategy development for the Customer Success team and manage mapping, documenting and implementing CS processes as they apply to Gainsight, providing significant input into which process should be rolled out when.
• In partnership with internal technical teams, configure and deploy Gainsight to internal customers (including system configuration, assistance with external integrations, reports, dashboards, workflows and necessary trainings).
• Partner with cross-functional teams to ensure alignment on the most significant contributors to overall customer health, and configure and maintain a customer health scorecard that reflects customer data.
• Develop a keen understanding of the organization’s sources of risk, as well as positive trends, and effectively report on both.
• Collaborate on the design of Gainsight-driven business rules that analyze customer data and trigger actions for the Customer Success team to proactively engage with customers.
• Make recommendations to improve efficiencies through development and adoption of best practices and standardized procedures.
• Monitor System performance, data integrity and user activity to make recommendations on continuous improvements.
• Educate and train sales, marketing and senior leadership professionals on Gainsight functionalities and dashboards.
• Conduct new Customer Success Management department onboarding.
• Capture and research customer escalated complex issues and monitors resolution to closure.

What You Will Need:

Education and Experience

• Bachelor's degree or appropriate experience required.
• Typically requires a minimum of five (5) years of project management or business analyst experience.

Knowledge, Skills and Abilities

• Incumbent has developed proficiency through work experience or through job-related training. Works with a limited degree of supervision. May act as a resource for more junior colleagues, or those with less work experience.
• Proficient in managing data
• Excellent critical thinking skills; is able to break down ambiguous problems into concrete, manageable components and think through optimal solutions
• Data analytics and business intelligence skills
• Ability to converse with users at all levels, including executive or owner level
• Ability to analyze complex situations, development actions plans and lead resources to achieve key objectives
• Working knowledge and understanding of Microsoft Word, Excel, PowerPoint, Dynamics CRM, and customer success platforms
• Must be able to travel to customer sites and other events
• Intellectual curiosity about our customers, our industry, and Customer Success in general.
• Working knowledge of the ABS Health, Safety, Quality and Environmental Management System.

It Would Be Nice If You Had:

• Maritime industry experience is preferred.
• SaaS experience is preferred.
• Nautical Systems product line experience is preferred.
• Experience delivering business intelligence through a similar role is preferred.

Reporting Relationships:

Reports directly to Customer Success Director or Customer Success Operations Manager level position.

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

1-Net is fast transforming itself into Asia's Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. It's uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.

This role is required to managed and support 1-Net's IT Services business, including Cloud Services, Managed Services, DC services, and Business Continuity Management Services.

Responsibilities

• Providing 2nd/3rd level support to Network Services
• Problem resolution in customer network issues
• Plan, implement, review and project manage network infrastructure projects and operations
• Test, evaluate and recommend new networking products for customers
• Review and continuously enhance existing network services
• Improve network performance; optimize network usage and bandwidth usage and secure the core network
• Optimize routing policies and capacity management to ensure minimal network latencies and outages
• Secure network with relevant security policies
• Responsive to solve network issues, on standby 24x7
• Assist L1/L2 Engineers to handle customers' issues directly
• Recommend suitable and relevant solutions to solve customers' issues
• Provide maintenance support for all network infrastructure
• Provide monthly network infrastructure performance review report and capacity planning recommendations
• Ensure efficiency and effectiveness of the implemented solutions in meeting user's requirements and work processes and procedures.
• Ensure timeliness & quality of project delivery.
• Structured cabling system implementation and cross connect provisioning.

• Minimum Diploma or equivalent qualification.
• In depth practical experience in LAN/WAN implementation which include router & switches setup and configuration.
• Knowledge and experience with networking protocols, including BGP, VXLAN EVPN, OSPF, IOX-XR, NX-OS
• Structured Network Infrastructure for Layer 2 & 3 support.
• Certification in CCNA, CCNP is highly preferred
• Shift work required

Job Description:

· To provide excellent F&B service to guests

· To take orders, serve guests and clear tables

· Respond promptly to customer inquiries

· Ensure the outlet is kept clean and tidy at all times

· Manage outlet inventory level

· Rotation to other F&B outlets when necessary

· Any other duties as assigned by Superiors

Job Requirements:

· Relevant experience in the F&B industry

· Able operate a Point of Sales (POS) machine

· Passionate, cheerful and positive, service oriented and an excellent team player

· Enjoy interaction with customers, able to communicate effectively in basic English and good interpersonal skills

Working Day: 5 / 6 days work week (6 days off a month)
Operating Hour: 6am – 12am (Working hour discuss during interview – shift hours) [transport provided]
Salary: SGD 2,300 - SGD 3,000 + Commission + Allowance
Location: Changi

Job Responsibilities:

• Store selling scarves, shawl, ponchos, and accessories like bags etc.
• To achieve individual sales target and store target.
• To provide excellent customer service which includes welcoming and greeting customers and provide product information.
• Responding to customer complaints and concerns.
• To follow the store SOPs.

Job Requirements:

• With travel retail experience would be preferred.

Interested applicants can send your resume to✉ [email protected] and allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Evelynn) || EA Personnel License R24120580

12-month contract - eChannels Service Centre Officer (Private bank)

• Ensure activities performed are in compliance with relevant regulations and internal policies.

• Strong commitment to quality service and a desire to drive innovation and continuous process improvement initiatives.

• Support the clearance of Long Form Deficiency and signature verification of Operational Documents such as Corporate Action Reply Letters, Subscription of Private Equity Documents, Investment Related Forms etc.

• Maintain the knowledge database of the E-Channel Service Center.

• Document and maintain the Client’s requests/enquiries received in the Bank’s ticketing tool, keep control over the issues list and see through each issue to closure in a timely manner.

• Act as Subject Matter Expert for a specific focus area e.g. Authentication, Trading, Payments etc.

• Support any ad-hoc tasks / requests as assigned from time to time.

• Required to work night shift if needed but not often 6 months contract (Maternity Cover ) - Client Onboarding (i.e. 5pm to 2am)

• Provide support as a team also for Hong Kong Public Holidays.

• Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations

REQUIREMENTS

• Communication talent i.e. confidently leading a discussion, managing conflict situation, efficient and goal oriented communication style

• Meticulous and efficient working style

• Ability to work under pressure

• Able to work with minimal supervision and a team player

• Proactive, hands-on and solutions-oriented

• Good analytical and problem solving ability

• IT savviness

• Degree with at least 1 year of related banking working experience

• Previous experience in client service or call centre is preferred

• Good understanding of Banking and financial products

Salary: $ 3300 - $3800

Location: East

Working hours: Hybrid – 2 WFH / 3 WIO

9am – 6pm

Please state your availability, current and expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at www.gmprecruit.com/current_jobs/posting.aspx to apply for this position with GMP Job Code:
24150

Tel: 6233 0450

WA: 8755-5290

Bryan Huang (R22104680)

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Bryan Huang | Registration No: R22104680

• Monitoring and managing the entire customer service process
• Resolving customer issues brought to our attention in a timely and effective manner
• Creating procedures and policies for effective customer service
• Liaising with other functions such as marketing, business development and partnership to align customer service goals and initiatives
• Proactively review customer journeys to identify opportunities for improvements to achieve excellent customer experience
• Create presentations, training materials and conduct trainings / briefing sessions to on-site and off-site operations team
• Continuously embrace technology and innovation to simplify or automate tasks for operation processes to drive cost savings and efficiency
• Ensure that Standard Operating Procedures (SOPs) are kept updated
• Provide administrative support and perform ad-hoc duties as assigned

Requirements:

• Diploma in Operations or equivalent with at least 3-4 years of relevant working experience
• Prior working experience in Real Estate industry
• Strong proficiency in Microsoft Word, Excel & Powerpoint
• Fast and independent with strong analytical and problem-solving abilities
• Ability to drive change and provide continuous improvement ideas
• Possess good interpersonal and communication skills
• Experience managing several stakeholder relationships across suppliers, internal and customers
• Handle multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

To manage Admin, Compliance and Building Services of 1NN and 1NE.1-Net is fast transforming itself into Asia's Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. It's uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.

Role Profile

The Assistant Engineer shall be responsible to provide timely response, escalation and resolution to all incidents, outages and performance alerts. This includes the monitoring of 1-Net's facilities and network infrastructure and systems performance.

Responsibilities

• To perform 24x7 rotating shift duty for NOC and Network Operations.
• Changing of backup tapes based on predetermined schedule
• Preparation and compilation of team and customer weekly and monthly reports
• Process internal and external service requests including physical access, DNS changes, MS, x-connect and etc.
• Inventory Management for physical network infrastructure, x-connect.
• Provide remote hands service and onsite support to internal and customers
• Liaising with end users and vendors/Telco providers on network implementation, requirements and maintenance support
• Manage vendors or contractors in Meet-Me-Room, Cabinets and Client premises when services are required
• Responsive to troubleshoot and solve L1 Data Center and customer network issues
• Perform physical network infrastructure deployment and cross connect provisioning for internal and customers requirement
• Report to Telco Helpdesk for suspected circuit problem.
• Maintain concise and up-to-date network documentation including: Network inventories, processes, policies and procedures
• Collect and manage the statistics collection and application from the network systems
• Generate accurate and informative network analysis reports such as traffic utilization and network uptime reports

• Minimum Diploma or equivalent qualification in IT related field of study
• Must be willing to learn- No experience required as job training will be provided
• Career growth opportunities
• Able to resonate with our culture of Respect, Teamwork, Drive
• Rotating shift duty
• Basic knowledge and experience with networking protocols, including TCIP, RIP, TRACERT & PING Command
• Basic knowledge and experience with Structured Network Infrastructure for network Layer 1 & 2 support
• Pro-active in anticipating and resolving issues in the work environment
• Customer service acumen and possess a strong sense of urgency
• Strong sense of responsibilities and accountability in the work performance
• Working location : 1-Net (East) at Chai Chee / 1-Net (North) Woodlands