Who We Are

At Inchcape Singapore, we operate a multi-brand vertically integrated business model, distributing and retailing world leading marques. We pride ourselves on the amazing team, products and services that we have built and represent. The driver behind our growth and reliable brand is OUR PEOPLE.

Job Responsibilities

· Work with all stakeholders to assist in maintaining high level of customer experience standards

· Answer or make calls to customers to learn about and address their needs, complaints, or other issues with products and/or services

· Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel valued

· Provide excellent and consistent level of customer service

· Making sales or recommendations for products or services that may better suit client needs

· Key role involves performing outbound calls to existing customers to remind customers of their upcoming vehicle maintenance and invite customers to book their appointments early

Job Requirements

· Preferably with a Diploma in Commerce or relevant field

· At least 2 years of relevant experience as a customer care specialist in a Contact Centre or Tele-marketing environment

· Excellent customer services skills and pleasant telephone etiquette

· Possess strong accountability to high quality of service

· Possess strong communication skills

· Familiarity with Sales Force CRM / Digital transformation will be a plus

About Ferrari Group

As a one-stop service provider specializing in shipping, integrated logistics and high value-added services for precious goods worldwide, Ferrari Group is a leading corporation in the freight forwarding business for luxury clients.

Founded in Italy, now headquartered in London, UK, Ferrari group has a network of offices and agents in over 80 cities.

The Singapore office, with 3 offices across the city, is seeking talents to join our team in our expansion project.

Responsibilities

• Establishing and developing new accounts/ businesses.
• Maintaining and developing relationships with new and existing customers.
• Carrying out sales calls/ sales visits.
• Visiting potential customers/ preparing quotations and proposals.
• Preparing weekly & monthly sales reports.
• Gathering market and customer information on current and future trends.
• Handling day to day customer enquiries, order takings, in-house system data entry.
• Providing consistent interaction with clients to create and maintain customer relations.
• Actively promote the company's services and participate in sales activities.
• Ensuring company announcements, products, services, rates, policies and operational changes are communicated to customers on a timely basis.
• Data analysis & tracking.
• Supporting periodic KPI reports.
• Working closely with operations to ensure timely completion of services.
• Travelling as and when required for overseas business trips and events.
• Any other related functions to shipments co-ordination and ad-hoc duties.

Requirements:

• Minimum Diploma preferably in logistics, supply chain or business studies
• Fluent in spoken and written English
• Service focused and customer-oriented with strong interpersonal skills
• Self-driven, analytical and able to perform with minimal supervision
• Equally motivated by working independently as well as collaborating in a team
• Cheerful and pleasant disposition
• Computer Literacy (Microsoft Excel, Word, Powerpoint, etc)

Field Service Engineer (Laser machine & Semiconductor Equipment)

Office: Bendemeer, most of the time at customers site (island-wide)

5 days Mon-Fri 830am-530pm,1 hour break

$3500 - $4000

Job scopes and requirements:

• Install, troubleshoot, repair & service of laser machine.
• Carry out regular maintenance, repairing of equipment/machines and follow up on work orders, onsite-support equipment/machines installation
• Diploma in Electrical /Electronic or Engineering.
• 1-2 years working experience in Laser Application Equipment and Semiconductor Industrial, knowledge of electrical & mechatronics.
• Willing to travel island-wide

Lim Jun Yao

Reg No: R1989028

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

About the job

TXT is a global blockchain ecosystem and cryptocurrency exchange, and we have a very clear purpose: to serve people around the world by providing access to new financial and other opportunities backed by blockchain technology. We believe that by leading the innovation of web3 technology, we will shape the future of financial services industry and improve businesses across all sectors, while making a positive difference for all

TXT is growing rapidly. As such, we are looking for talents to join our teams.

Job description:

• The main point of contact for users and business partners, addressing their inquiries and concerns through phone, email, and chat.
• You'll proactively work with various operation teams to resolve issues.
• Your role will involve providing accurate and detailed information about our exchange services, including investment products, trading platforms, and account features.
• You'll assist clients with account-related activities like opening accounts, transfers, deposits, withdrawals, and more.
• In case of client complaints and issues, you'll resolve them in a timely and professional manner, escalating to higher management or other departments when necessary.
• You'll be responsible for maintaining client records and updating account information in our CRM system.
• Collaborating with internal teams, you'll focus on continuously improving customer service processes to enhance the client experience.

Who We're Looking For:

• Min 1 year prior customer service experience, preferably within the financial services industry or a related field
• Ability to work both independently and as part of a team
• Strong communication skills, with the ability to explain complex financial concepts to clients
• Experience with Zendesk, Livechat, and digital servicing channels is a valuable advantage
• Proficiency in both spoken and written English and Mandarin

What do we provide:

• Competitive salary + bonuses
• Various Benefits and support, including Annual Leaves and Sick Leaves
• We provide you with assistance, opportunities for skill development, mentoring, and training programs to help you succeed
• Global working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations
• Flat organizational structure that encourages open communication and teamwork

If this sounds interesting to you, apply to find out more!

Job Title: Senior Customer Service Executive (ID3387)
Location: Redhill
Working Hours: Mon-Fri 9am to 5:30pm
Salary: $3000 - $4200

Job Description:
-Responsible for facilitating and managing activities involving sea export, sea import, warehouse & truck.
-Monitoring pre-alert documents from Origin offices or sales support (sea import only)
-Familiar with custom requirements, import and export procedures.
-Track and monitor vessel arrivals / departures and update customers if any deviations.
-Handle all customers' enquiries timely and effectively.
-Roles- Sourcing for rates from service providers as per the sale/customer's enquiry.
-Coordinate with business partners on Sales lead from the origin or the destination.
-Provide comprehensive service to all aspects of customer's requirement/problem solutions to handle their shipments.
-Preparing of invoices for customers & checking about subcontractor’s invoices & preparing of reports for internal &external customer.
-Ensure compliance with customer's Standard Operating Procedures (SOP)
-Preparing SOP for our internal use.
-Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
-All other ad-hoc work instructions from Managing Director or Manager

Requirements:
• Diploma/ Degree in Business, Sales, Marketing or in a discipline related to Logistics & Supply Chain Management.
• Minimum 1-2 years' experience in Sea freight forwarding
• Good experience running & managing sea-freight operations.
• Knowledgeable in sea-freight compliance & regulation
• Ability to work independently, meticulous, self-motivator and a team player
• Ability to cope in fast pace environment
• Proficient in Microsoft Excel

Responsibilities and Duties

• Provide first and second line of IT support for all users and infrastructure

1. General IT queries
2. Software/Application patching
3. Configuring laptops, mobiles, screens and printers
4. Support VIP’s in the local office
5. Setting up new users, including providing technology inductions
6. Removing employees from the system when they have left the organisation
7. Administration of Office 365, Azure, Intune and conditional access
8. Server administration tasks to file permissions etc.

• Support the wider IT team with local queries impacting the local office
• Be the eyes and ears on the ground for all IT issues
• Ensure all local IT policies and procedures are adhered to
• Complete the daily, weekly and monthly tasks including backups, procedures and reporting
• Assist with the running of procedure across a wide spectrum of IT systems
• Undertake general IT administration duties
• Help ensure IT documentation is maintained and up to date
• Provide on-call support for business critical issues
• Ensure compliance with company standards, policies and procedures

Experience and Qualifications:

• Good working knowledge of Windows 10 and Microsoft Office 365
• Experience configuring and maintain Windows Server 2019
• Knowledge of VMWare and Hyper-V platforms
• Good working knowledge of Active Directory, Azure Cloud services, End point management and Intune
• Good working knowledge and experience of manging backup systems
• ITIL experience would be an advantage
• Office 365 Administration qualified would be an advantage
• Microsoft 365 Mobility and Security qualified would be an advantage
• ServiceNow certified would be an advantage

Personal Attributes

• Excellent customer service and interpersonal skills
• Professional and positive
• Enjoy working as part of a global team and able to work with minimal supervision
• Self sufficient and self-motivated
• Work well under pressure and meet deadlines
• Strong relationship building an interpersonal skills
• Excellent oral and written communication skills as well as excellent presentation skills which ability to conduct presentations to large groups
• Collaborate well.
• Strong organisational skills natural ability to solve problems.
• Have excellent communication skills diligent and an eye for detail.
• Be able to prioritise and meet deadlines.
• Have enthusiasm to learn new skills.
• Assertive, adaptable and creative.
• I can do attitude and willingness to go the extra mile when required.
• Ability to cope under pressure.
• Availability to provide on-call support.
• Availability to travel and work in other offices, in different countries and jurisdictions

Job description:

• The main point of contact for users and business partners, addressing their inquiries and concerns through phone, email, and chat.
• You'll proactively work with various operation teams to resolve issues.
• Your role will involve providing accurate and detailed information about our exchange services, including investment products, trading platforms, and account features.
• You'll assist clients with account-related activities like opening accounts, transfers, deposits, withdrawals, and more.
• In case of client complaints and issues, you'll resolve them in a timely and professional manner, escalating to higher management or other departments when necessary.
• You'll be responsible for maintaining client records and updating account information in our CRM system.
• Collaborating with internal teams, you'll focus on continuously improving customer service processes to enhance the client experience.

Who We're Looking For:

• Min 1 year prior customer service experience, preferably within the financial services industry or a related field
• Ability to work both independently and as part of a team
• Strong communication skills, with the ability to explain complex financial concepts to clients
• Experience with Zendesk, Livechat, and digital servicing channels is a valuable advantage
• Proficiency in both spoken and written English and Mandarin

What do we provide:

• Competitive salary + bonuses
• Various Benefits and support, including Annual Leaves and Sick Leaves
• We provide you with assistance, opportunities for skill development, mentoring, and training programs to help you succeed
• Global working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations
• Flat organizational structure that encourages open communication and teamwork

If this sounds interesting to you, apply to find out more!

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Location: Singapore

About the Role

As a Customer Solutions Engineer (CSE), you will be the trusted technical advisor throughout a customer’s lifecycle. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Cloudflare platform to its fullest extent. Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment.

As a CSE, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have natural curiosity and desire to identify root causes of strange problems and the most elegant and efficient solutions.

Responsibilities

As a critical member of the customer account team you will serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers:

• You will be part of a regional team and will work closely with AEs and CSMs for the regional book of business.
• From a technical perspective, as part of the account team, your primary responsibilities will be to deliver a timely and organized onboarding for customers, ensure customers see the full value in Cloudflare's products, and advise on technical best practices.
• Provide customers with clear proactive technical guidance and expertise across all our products.
• Ensure customer retention and expansion through relationship building.
• Collaborate with Customer Support, Engineering, Product and other teams to assist with technical escalations.
• Proactively identify opportunities for expansion for existing customers.
• Contribute towards the success of the CSE organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices.
• The role requires 10-30% travel to attend meetings with customers, attend conferences, and other industry events, and to collaborate with your Cloudflare teammates.

Experiences might include a combination of the skills below:

• Minimum 3 years of technical experience
• Professional fluency in English
• Professional fluency in either Mandarin or Cantonese
• Ability to understand and explain Cloudflare's technology stack, including its CDN, security, performance optimisation, zero trust, networking and developer products.
• Empathy towards customers and colleagues. You should be driven by a sincere desire to help customers.
• Effective communicator.
• Ability to manage projects, be flexible, work to deadlines, and prioritize between competing demands.
• Being fluent in both Mandarin and Cantonese would be an added advantage.

To scrutinise trade documents and raise requests for trade transactions to be processed by Trade Services Unit, ICICI Bank Limited, India – our Outsourced Service Provider for trade transactions.

Carry out the running of the day-to-day processing for trade finance related activities such as letters of credit advising and/ or confirmation, bills discounting, bills rediscounting, import letters of credit issuance, import bills, banker’s guarantees, export bills and purchase of trade assets

Liaise with clients, RM & CSM for resolution of discrepancies raised by TSU and monitor transaction closure.

Coordinate with Service Provider, Trade Services Unit (TSU), in carrying out trade finance processing.

Ensure collection of all fees involved in Trade Finance related activities such as LC fees, participation fees, etc. and ensure proper settlement of such fees

Ensure timely and accurate application of funds for settlement of import bills and realization of export bills.

Responsible for the safe-keeping of trade finance documentation.

Responsible for scanning of facility documents in safe custody system.

Responsible for scanning AML/ KYC documents, relating to on boarding banks, to COPS for doing AMLOCK checks.

Maintain close communication with internal customers such as Corporate and Institutional Banking, Credit & Compliance, Treasury, Finance, etc.

Assist in providing ad-hoc MIS and regulatory reporting

SOX attester performing testing and walkthrough activities annually.

Any other relevant task or project as assigned by the Reporting Manager

Minimum 2 years of relevant banking experience

Front Desk

• Working hours: 9am - 7pm
• Working days: 5 Days work (Off days will be on weekday)
• Locations: River Valley
• Salary: Basic $2500 - $3200 + Commission + AWS + VB

Job Description

• Greeting and welcoming guests, answering all calls and directing as needed and Talking with customers to select a grooming package
• Ensure all grooming appointments are properly scheduled
• Ensure workplace safety, hygiene level and cleanliness of the entire grooming centre
• Resolving customer problems as needed
• Assist Groomer Team on the day-to-day business operations
• Assist Daycare Team on the day-to-day business operations
• Assist in selling retail products & packages
• Handle and take care of dogs and cats
• Any other duties / tasks / projects as assigned

Requirements

• Not afraid to handle and take care of dogs and cats
• Prior experience in customer service
• 5 Day Work Week (have to work on weekends & some PH)

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Service Crew

Working Days: 4 days (public holidays off)
Working Hours: Mon-Thu 9am - 330pm (30mins break)
Salary: $1,400
Locations: Near to One North MRT

Job Scope:

• Taking orders and interacting with customers
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures (including dishwashing)

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

The successful candidate will join the Branch’s Customer Service Department which offers consumer banking products such as savings accounts, fixed deposits, current accounts and remittances services to customers. He/She will perform both front-office counter service duties and back- office operational and administrative duties in the department. Such duties include handling over the counter banking transactions including opening of accounts; processing inward and outward remittance transactions; processing inter-bank GIRO payments; handling customer enquiries; attending to customers’ account requests; etc. The preferred candidate must satisfy the following requirements:

• A recognized degree.
• At least 1-year experience handling retail banking transactions in a bank
• Good communication and inter-personal skills
• Strong numeric and PC skills
• Team player and able to work in a fast-paced environment

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R22109561 (Mohammed Firdaus Bin Ellias)

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Enterprise Platforms Division, User Service Centre

Sitting within Information Technology Department, the Tech Support/ Admin will be part of the team responsible for driving the transformation initiatives in end user computing environment, covering service, performance, quality and budget forecasting

Service Desk & Operations Support

You will play a key role as a service desk manager to drive service, performance and quality management in the end user environment necessary to support the organisation’s digital transformation. In this role, you are expected to:

Service Desk Management:

• Oversight the team on desktop support, IT Service Desk and VIP support functions to Financial Institutions
• Maintain high performance levels for service-related processes and implement improvement activities wherever necessary
• Take ownership of critical incidents, coordinating with resolution parties and establishing effective communication between stakeholders for post event reviews
• Ensure that system procedures and methodologies are in place to support outstanding service delivery.
• Develop a deep understanding of projects to gain insights into scope of service delivery
• Take accountability for service delivery performance, meeting customer expectations, and driving future demands
• Analyse third-party and internal processes, and create strategies for service delivery optimisation

Performance and Quality Management:

• Recommend methods of improvements and manage the implementation of service delivery upgrades in a timely manner
• Provide accurate and regular report to management on performance of the service delivery
• Build strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Collaborate with various technical teams to set standards for software, hardware, and security

Stock and Inventory Management

• Design and implement an inventory tracking system to accurately monitor stock levels
• Source suppliers and fostering good relationships with them
• Prepare reports and advising management on strategies to reduce cost and improve procedures
• Maintain an accurate inventory database that includes detailed information on available stock
• Purchase new stock and negotiating favourable contracts with suppliers
• Work closely with Service Desk and Imaging teams to organise the efficient flow of inventory
• Lead the annual stock taking and asset verification exercise

Budget, Procurement and Forecasting

• Manage and execute the procurement of ICT systems, goods and services in a timely manner
• Effectively engage and manage the project stakeholders to complete the procurement of goods and services on time
• Understand the government procurement policy, ICT management policy, quality management policy and security guidelines to ensure the procurement deliverables are designed to comply with these policies and guidelines
• Monitor spending patterns and implementing measures to promote adherence to budgets

What we are looking for

• Proficiency in leading both physical and virtual teams
• Experience with dealing with third party provided services
• Exceptional customer-facing skills
• Can do attitude, ability to work in an environment of uncertainty and drive stakeholders towards the organisation wide objective.
• Self-driven, with good interpersonal and communication skills to be able to work independently as well as in a team.

Desired:

• ITIL certifications
• Project Management certifications

Job Description:

- Handle daily operations activities such as:

1. Taking customer order in prompt and friendly manner,

2. Preparation of fruits and teas

3. Maintaning cleanliness of the shop

- Involve in opening and closing of working area.

Requirement:

- No experience needed as training will be provided.

• Gather and review customers’ stock forecast
• Observe inbound shipment from suppliers

Requirements:

• Diploma and above
• At least 2 years of Customer Service experience with inbound & outbound shipment arrangements.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Service Crew

2 - 3 months

Changi/North/Raffles

Salary: Up to $13

3 - 6 days per week, shift hours (MUST be able to commit Sat/Sun)

Job Duties:

• Process customers orders & cashiering duties

• Food preparation & coffee making

• Clearing of plates/tables after customers have consumed the food

• Washing of plates & cups

Requirements:

• Possess food hygiene certificate

• Able to stand long hours

• Able to do rotating shift

• Able to work on weekends and public holidays

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R23117785 (Lok Ding Hann)

Salary: $2000 - $2800
Working hours: Mon - Fri (9AM - 6PM)

Location: Bukit Merah Central

Responsibilities:

· Handling inbound calls on payment related to hospital bills
· Making outbound calls to follow up on payment related to hospital bills
· Receivables management
· General customer service duties
· Handle patient enquiries, provide billing information to patients
· Sending statement of accounts

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

General:

• 5 days work week (Inclusive of weekends)

• Shift work

• Minimum 44 hours per week

• Salary: up to $2,700 per month (based on experience)

• Required to work on weekends and Public Holidays

Benefits:

• Employee Discount

• Transport reimbursement for late shift duty

• Monthly meal and mobile allowance

• 10 days Annual Leave (Yearly increment) 1 day Birthday Leave

• 14 days Medical Leave

Job Description:

• Oversee shop operations such as handling customer complaints, managing service standards and procedures on ground etc.

• Outlet Hygiene Maintenance, ensure cleaning schedule is followed

• Preparation of waffles, toasts and drinks

• Recommending and scooping of ice cream

• Stock monitoring and ordering

• Capable to work with, manage and lead a small team

• Basic personal hygiene

• Opening & closing of cafe

• Any other ad-hoc duties assigned by the management

Job Requirement:

• Min. commitment of 6 months

• Have no issues working late until 02:00AM (Cafe closes at 02:00AM daily)

• Food Hygiene certificate preferred

• Possess good communication and interpersonal skill

Job Summary:
Analyzes supplier and/or customer data regarding ordering and/or delivery of parts and provisioning products or related services. Analyzes and processes material returned from customers. Analyzes customer parts requirement inquiries, facilitates responses and resolves delivery problem. Maintains customer relationships. Develops an understanding of customer’s culture and business strategies.

Job Duties and Responsibilities:
• Reviews customer purchase orders to assess requirements.
• Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in the ERP system and portal management.
• Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
• Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
• Performs research in the ERP system to potentially resolve order issues.
• Revises and actions open orders that are pending resolution.
• For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
• Monitors/expedites orders with high complexity and urgency.
• Resolves customer claims with functional department (Accounting, Quality Assurance, etc.), credit and rebill, RMA process, determine root cause, recommend and implement corrective actions.
• Maintains a healthy pipeline on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales and Planning, etc.

Required Skills and Experience:
• 2-4 years of related work experience
• Experience in Program Management and/or Customer Support
• Strong problem-solving skills
• Excellent communication skills, both written and verbal
• Ability to work in a fast-paced environment
• Ability effectively multi-task
• Ability to manage multiple and competing priorities
• Proficient knowledge in MS Office (i.e. Excel, Word, PowerPoint) applications
• Ability to enter large volume of orders in the system

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Job Summary:

· Right site patients and achieve optimal utilization of SLH services

· Ensure expedient processing and managing all applications for admissions in a timely manner

· Implement policies and procedures that improve efficiency of the Referral Centre

· Support joint initiatives and collaborative projects undertaken with other healthcare and community partners

Responsibilities and Duties:

· Conduct screening of referrals and assess suitability for transfers to SLH

· Participate in clinical and/or quality improvement initiatives

· Review and implement clinical protocols, processes, procedures and policies

· Collaborate with other hospitals and strategic partners to develop and refine workflows to ensure seamless and expedient transfers

· Participate in new projects and initiatives, where there may be impact on clinical services of the hospital (inclusive of providing administrative support in clinical research)

· Assist in the preparation of reports and statistics as required

· Assist in identifying problem areas, recommend and implement improvements

· Perform other duties as assigned

Job Requirements:

· Minimum qualification of a clinical degree or equivalent, preferably with at least 5 years of work experience in geriatric setting.

· Able to work independently

· Good collaborative and communication skills

· Demonstrated ability and interest in working with the elderly population

RESPONSIBILITIES:

• Sets tables based on reservations
• Ushers the customers to their table
• Answers questions on service info, prices, and meal items
• Assists customers in setting up the pot and portable stove for hotpot
• Maintaining clean and tidy buffet food display
• Ensures enough plates and cutleries available for diners
• Assists in refilling/ topping up the dessert and salad bar
• Clears tables and cleans the chairs
• Disposing garbage

REQUIREMENTS:

• male or female
• 18 to 65
• no minimum education required
• can work 6 days a week

Summary of the Position

Reports to Customer Service Team Leader, the position is responsible for providing support throughout pre & post Sales, to ensure flawless execution of order processing, trace resolution & escalation/exception/complaint handling, service level agreement & internal processes.

Duties & Responsibilities

• Trace Handling: manages shipment tracking and trace requests from customer on timely manner.

• Escalation/Exception-Handling: Handles customer escalations from customers on a timely manner.

• Complaint-Handling: Handles and addresses complaints end-to-end; Acts as escalation point for customers and other parties within the team.

• Solution Provision: Able to provide timely solution to cases/exceptions, proper follow up and follow through end-to-end.

• Service Recovery: Able to provide service recovery as deemed appropriate, with the necessary investigations done & wisely executes empowerment with proper justifications and based on set processes.

• Manages and investigates customer claims, and assesses if claim is approved or denied, where claims are not handled by insurer/3rd party administrator.

• Manages any ad hoc/regular reports supporting SME or KAM customers.

• Stays informed on shipment and exception status for allocated KAM customers.

• Proactively informs customer on shipment status and exceptions.

• Passes Sales leads or any potential business opportunities to Sales Team.

Requirements

• Minimum GCE 'O’ Levels or Diploma.

• Working Experience & Knowledge / Technical Skills Preferred

• Minimum 2 years of customer service work experience

• Experience in Express Distribution or Supply Chain Logistics industry is preferred.

Working Hours

5.5 days work Week

Responsibilities:

1) Ensure customer understands company's terms and conditions.

2) Maintain good and positive attitude when managing customer's request and questions.

3) Able to work independently.

Requirements:

1) 5.5 days a week

2) Able to face and communicate with customers

3) Computer literacy including Microsoft Excel

Background Information:

Our Client is a a statutory board under the Government of Singapore. Embark on a fulfilling journey and apply now to take the first step towards an exciting career!

Job Scope:

• Ensuring daily operations run smoothly
• Collection of payment at designated counter
• Handle queries and provide good customer service
• Assist in topping up / collection of payments
• Other adhoc duties as assigned

Job Requirements:

• GCE O level with minimum 1 year of customer service experience
• Pro-active, resourceful & effective in problem solving
• Willing to commit rotating shift, weekends & public holidays

Other Information:

• Training & Uniform provided
• 4 days work 2 days off
• 2 hours meal break
• Part-time options available

Interested applicants, please email to [email protected] or WhatsApp to 98266796

Thank you for your interest but only shortlisted applicants will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using, and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

EA License No: 90C3494

EA Personnel No: R21102746

EA Personnel Name: Jasmine Tay