Essential Jobs Functions:

Basic:

1. Perform under pressure condition.
2. Delivery quality service to meet with internal KPI requirements
3. Attend service calls to carry out instrument installation, corrective maintenance, preventative maintenance, modifications, upgrades, inspections, safety tests, check-ups, and various field service related activities
4. Attend urgent service calls to maintain the operation of critical accounts during office and after office hours
5. Work in rotating night shift and standby on weekends and public holidays
6. Submit timely documentation of service activities and expenses
7. Improve technical know-how and skill level in a proactive and continual way
8. Support new and/or additional product lines to cope with the development of the company

Inventory Management:

1. Manage on-hand inventories at a cost efficient level
2. Monitor and track the on-hand inventory to achieve zero discrepancy
3. Sell service contracts, parts and PM kits
4. Fluent in the use of relevant technical equipment and tools with an inherent ability to learn new product services rapidly

Project and account management:

1. Inform service admin of the daily service calls and task arrangements for effective manpower management
2. Follow the quality and safety requirements while performing service tasks
3. Work with coworkers as an efficient team
4. Support other engineers in a proactive manner
5. Handle escalated service calls and gather necessary resources and support to tackle it
6. Provide service support to activities and events organized by inter-departmental parties

Customer Management:

1. Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied
2. Proactively interface via regular service review meetings with customers in the management of technical issues collaborating in planning, implementation of potential industry solutions
3. Manage major/complex and strategic accounts as primary FSE

Responsibilities

• Responsible for performing corrective and preventive maintenance of CCTV Surveillance System
• Responsible in assisting in planning of the Preventive Maintenance Schedule

Requirements

• Min Nitec in Information Technology/ Electronics/ Electrical Engineering or relevant
• Min 1 years of working experience in computer networking, CCTV set up and Video Management System

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Customer Service Executive

Working Days: 5 Days [Monday - Friday]
Working Hours: 9am - 6pm
Salary: $2800 - $3000
Location: Chinatown

Sales Coordinator in showroom and support team members to complete orders for clients.

Critical Accountabilities :

• Meets and greets walk in showroom customers (assists customers with selection of product, record sales in ERP systems and filing of bank receipts and delivery notes)
• Build rapport and maintain good relationship with corporate customers, understands their needs and provide professional pre-sales and post-sales services in order to explore further business opportunities
• Handle daily in-coming sales calls enquiries and support sales executive (records new customers who walk in & inform sales supervisor via a weekly spreadsheet)
• Fills out required embroidery forms for client embroidery
• Generate sales invoices, quotes & packing lists & Help prepare customer orders & packing
• General upkeep of display in Showroom
• Check incoming stock/embroidery and stock transfer
• Update regularly embroidery Spreadsheet

Requirements:

• Relevant experience

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Supports the company’s ambition in achieving NPS #1 through in-depth understanding and development of customer journey maps (CJM), and identifying areas where customer experience requires improvement or opportunities for innovation

What you will do:

• Map end-to-end customer journeys for key customer propositions, products and touchpoints (online and offline).
• Identify potential for improvements and innovations in existing customer journeys and work with business users to improve customer recommendation at key journeys.
• Collaborate with cross functional teams to stay aligned and consistency throughout the customer journeys: Product, Marketing, Branding, Channels and Operations.
• Analyse and synthesize relevant customer insights to design and deliver desired customer journey maps.
• Apply Customer Experience frameworks and toolkits; Monitor and improve effectiveness of customer journey maps through defined success metrics.

What you should have:

• Minimum 3 years of relevant working experience in Customer Journey Design, and Customer Experience or equivalent.
• Strong communication and interpersonal skills with the ability to influence, manage and build relationships with multiple business stakeholders. The communication network of the incumbent is expected to be approximately 80% internal dealing with key business users and senior leaders from various functions including but not limited to Marketing (Product, Vitality and Brand), Life Operations, Tech and Digital Teams, Finance, Strategy & Planning, Channels (Agency and Partnership Distribution), Risk and Compliance, Legal, and 20% external dealing with appointed service providers/vendors.
• Results oriented and data driven with strong analytical skills; high level of attention to detail, including a proven track record to manage multiple and competing priorities simultaneously.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Description

The successful candidate will join the Application Services (Passenger Servicing System) department in SIA Information Technology Division. He/She will be assigned to assist various Customer Service agile squads, as required, to accelerate new product and feature development.

Key Responsibilities include:

- Initiate design and development of new applications.

- Design and implement Continuous Integration / Continuous Delivery pipelines.

- Design and develop new features for both new and existing applications.

- Deliver and integrate Microservices with web and mobile applications.

- Provide technical input to assist product owners to and refine user stories.

- Create and maintain software documentation, including detailed technical design, low level design and test scripts.

- Write automated unit, feature and regression test suites.

- Ensure code upholds the best practices for security, data protection and reliability.

- Any relevant ad-hoc duties.

Requirements

- Possess a degree in Information Technology or related fields.

- At least 3 years of broad range of software development experience.

- Strong Java experience for server side development, including hands on experience developing and consuming Restful API’s and webservices.

- End to End integration experience of Microservices / webservices with front end systems (websites, mobile etc.).

- Good understanding of agile methodology and design thinking as well as source code control systems and CI/CD pipelines.

- Familiar with programming practices such as Test Driven Development.

- Experience with SQL and relational and non-relational Databases (e.g. Oracle, MySQL, Cassandra).

- Experience with programming languages such as XML, JSON, HTML, HTML5, CSS, JavaScript.

The following will be highly regarded:

- Experience in designing, developing and deploying microservices - Experience in building highly available, performant and scalable clustered services using Docker, Kubernetes or Open Shift.
- Experience in node.js development.
- Experience in deploying with cloud based services and deployments, such as AWS, Azure or Google Cloud.
- Experience with web front end framework such as React, Vue or Angular.
- A proven ability to adapt to new development languages and environments.

Location: East

Mon to Fri 8am to 5pm

Salary: $2500 to $3000 depends on experience

Work life balance-Go back home on time

Training provided

Job Description

• Supporting role for Sales team.
• Processing purchase orders and expediting delivery schedules
• Interact, engage and/or respond directly to customers’ needs & requirements.
• Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.

Requirements

• Able to communicate in both Mandarin and English fluently to liaise with customers
• Cheerful personality
• Able to start work immediately
• Fresh/Entry level welcome as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

• Salary: 2.2k to 2.6k
• Working hours: Monday - Friday (8-5pm), Saturday (8-5pm, Alternative Saturday)
• Location: JTC Defu Industrial City

Position Overview

The Customer Service Officer (CSO) is a vital member of our team, responsible for providing exceptional customer service and support. This role involves handling inbound queries, managing equipment rental bookings, and identifying opportunities to increase sales through excellent service.

Responsibilities:

Customer Service and Support

• Respond to customer inquiries via phone, email, walk-in and live chat with professionalism and empathy.
• Provide accurate information about our products, services, and rental terms.
• Resolve customer issues promptly, ensuring customer satisfaction and loyalty.
• Process equipment rental bookings, modifications, and cancellations efficiently.

Inbound Sales

• Identify sales opportunities during customer interactions by understanding customer needs and suggesting appropriate rental equipment and services.
• Guide customers through the rental process, upselling and cross-selling where applicable to enhance their experience and meet their needs.
• Achieve and exceed monthly sales targets by converting inquiries into sales and rental agreements.
• Maintain up-to-date knowledge of promotions, deals, and new products/services to
• inform and attract customers.

Administrative Duties

• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Coordinate with the logistics and maintenance teams to ensure equipment availability and readiness for customers.
• Process payments and handle financial transactions with confidentiality and accuracy.
• Provide feedback on customer service processes and equipment offerings to enhance business

Requirements:

• Diploma required; further education or certification in customer service, sales, or related field is preferred.
• Proven experience in customer service, with a background in sales or a target-driven environment preferred.
• Familiarity with sales software and CRM tools is a plus.

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Join Our Growing Team!

As Skylink Group Holdings continues to expand, we're looking for passionate and talented individuals to join our journey. Our success has opened exciting new roles across various departments, offering a wealth of opportunities for professional growth. At Skylink Group Holdings, you'll not only be a part of our success story but also a culture that values innovation, teamwork, and work-life balance. We offer a dynamic working environment, competitive benefits, and a chance to work with some of the brightest minds in the industry. Be a part of Skylink Group Holdings where your journey to excellence begins.

The Job

• Front desk and reception duties providing good customer service, including offering general information, redirecting customers, addressing compliments and complaints, and ensuring a positive customer experience.
• Point of contact for sales hotlines and inquiries, efficiently addressing customer queries.
• Handling customer data with meticulousness
• Proficiency in using Customer Relationship Management (CRM) systems to maintain customer records and interactions is a plus.
• Developing a comprehensive understanding of the automotive market and products to effectively assist customers is preferred
• Generating monthly lead reports by collecting and analyzing customer information to identify trends and opportunities.
• Reporting to the Marketing Manager and providing support to the marketing team when needed.
• Handling adhoc administrative duties as required to ensure smooth operations.

Requirements

• Minimum of a Diploma or equivalent qualification.
• Bilingual proficiency in English and Mandarin to effectively communicate with a diverse customer base.
• Strong customer service skills, both verbal and listening, to address customer needs and concerns effectively.
• Ability to adapt and respond effectively to various situations and customer demands.
• Excellent communication and presentation skills to convey information clearly and persuasively.
• Strong multitasking abilities, prioritization skills, and effective time management to handle multiple tasks efficiently.
• Candidates with prior experience in customer service and/or call center roles will be advantageous.
• 5 days work in office and 1 day work from home.

Part Time Service Crew

$12-$14/hr

Have to clock minimum of 28 hours, 4 days a week

Job Scope:

• Assist with daily operation;
• Work in a team along side Operational Manager;
• Serve customers orders
• Ensure overall cleanliness and tidiness of establishment;
• Follow food hygiene practices;
• Take orders from customers and ensure their needs are met;
• Check stocks and update stock list when needed;
• Will be taught simple mixing of drinks

Experience in similar working environment preferred.

Fun and fulfilling working environment!

Tips sharing

Food provided

Performance Bonus

Transport provided

Transport home provided if work till 12am and beyond.

Required to work on Fridays and Saturdays depending on situation.

Rotating shift depending on staff availability.

Can start immediately.

SMS: 98320936 (Ms Ong)

• Address all incoming calls regarding customer issues, particularly concerning termination requests, and convert them into opportunities for contract renewal.
• Record all incoming calls and actions taken into the system, ensuring that updates and amendments are accurately documented.

Requirements:

• Nitec in office administration or equivalent
• At least 1 year of call centre experience in banks / telcos environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Job Responsibilities:

• Conduct daily checks and re-stock pantry items for the Institute’s lounges, offices, meeting & function rooms, including managing coffee machines in lounges. Also to conduct weekly stock take for ordering of refreshments to replenish stocks.
• Ensure all facilities, including lounges and office pantries, meeting and function rooms, are presentable all the time.
• Provide excellent customer service and concierge service support to members, guests & visitors who are using the Institute’s facilities.
• Prepare for lunch and / or dinner meetings with guests & visitors who are being hosted by Office Bearers and Senior Management, including running errands to procure necessary items for such events, functions or occasions.
• Prepare and serve food and drinks to key stakeholders such as the President, Council Members, Senior Management, guests and visitors.
• Provide administrative support (process invoices and purchase miscellaneous items) as and when required.

Job Requirement:

• 2 to 3 years of relevant experience in a similar role, customer service and/or hospitality industry
• Good English communication skills
• Strong customer service mindset and team-focused with good interpersonal skills and attention to detail
• Responsible and knows how to prioritise tasks
• Enjoys helping people and give an extra hand where needed
• Positive, proactive and solution-oriented mindset
• Able to work under pressure and deal with stressful situations during busy periods and willing to work beyond office hours when required (for night events and dinner functions)
• Actively promote the services and facilities of the premise to members and visitors
• Any other responsibilities from time to time

about the company

Our client is a leading logistics, supply chain and storage solutions provider, which offers material handling solutions, automatic systems, etc in the intralogistics industry. They’re looking for a highly reliable Service Account Manager to join their dynamic team and work closely with their Customer Service Manager during an exciting time in their development.

about the job

• Achieve monthly and annual Sales and EBT budgets through the successful execution of service sales strategies and tactics
• Actively interact with existing customers to generate leads and convert orders
• Drive revenue growth and profitability through presenting and selling the service business’s portfolio and service solutions
• Define and promote service concepts to our existing customer base
• Communicate and collaborate with colleagues across different functions (e.g. Application Engineering, Software Development etc) to provide customers with technical solutions which meet their requirements
• Collaborate with colleagues from the service business unit to define obsolescence management and implementation roadmap with customers
• Regular monitoring and follow up of customers’ feedback and Net Promoter Scores, initiating conversations with customers as needed to identify areas of improvement in our service quality and level.
• Support escalation management within the company and customer organization as a single point of contact
• Drive the sales negotiation process, following up all the way through to closing
• Draft Service Level Agreements (SLAs) and follow up when existing SLAs are due for renewal
• Build and maintain strong, long-lasting customer relationships

job requirement

• ITE/Diploma or equivalent in Logistics or Engineering
• Experience in intra-logistics industry would be highly desirable
• Possess good interpersonal & people management skills
• Possess own car preferred
• Able to interact and build rapport with customers from diverse backgrounds and cultures

If you are interested in the position, kindly send your CVs to yiling.tan(@)randstad.com.sg.

Please include your availability, expected salary and reason for leaving current job.

We regret that only shortlisted candidates will be contacted.

EA: 94C3609 / Reg: R21103172

Responsibilities:

• Manage cases in line with the key directive of Assist First, Verify Later
• Demonstrate a “can do” and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided
• Demonstrate an understanding of all key clients’ Operations and Billings Procedures
• Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures
• Manage cases with a view to moving them forward in the best interests of the member and client
• Work harmoniously with fellow operations staff, members of the medical team and other Assistance Centres in the provision of assistance to members and clients.
• To be the first point of contact for members, end users, clients, service providers and colleagues
• Ensure incoming calls are answered promptly, appropriately and courteously.
• Ensure inbound requests are handled in timely efficient manner
• To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover
• Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients.
• Escalate cases and requests as per company protocols
• Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner.
• Organise the full range of medical and security services for clients, utilising the internal resources of International SOS and external correspondents where necessary
• Work harmoniously with fellow operations staff, members of the medical team and other Assistance Centres in the provision of assistance to members.
• Positively promote International SOS to other organisations.
• Carry out any other reasonable duties as requested by the manager.

Requirements:

• Diploma or equivalent
• Min 3 years working experience
• Experience in call centers, assistance companies and/or hospitality industry an advantage

• Kitchen / Service Crew (Healthy Meal)
• 5.5 days (44 hours per week)
• $2500 - $3300
• Tanjong Pagar / Raffles Place / Frasers Tower Singapore (Cecil Street) / Geylang (Discuss during interview)

Job Description:

1. Provide service to all customers according to service standard and procedures.
2. Responsible for the preparation work of restaurant opening and closing operation hours.
3. Answering customer’s queries regarding menu items, ingredients or any other product related queries.
4. Includes bar and cashier duties.
5. Maintain quality, service & cleanliness at all times.
6. Any other job related duties requested by Restaurant Manager.

Job Requirements:

• With relevant experience.

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Evelynn) || EA Personnel License R24120580

Job descriptions:

• Welcome customers as they come into the restaurant
• Help customers to settle down and also take their orders
• Process customers’ orders and generate their bills
• Provide answers to queries presented by clients regarding services and offers made available by the restaurant
• Clean all tables after clients have left and get such tables prepared for the next set of clients
• Serve and pack warm foods to clients in an effective manner and in strict accordance to the orders of such clients
• Assist kitchen staff and outdoor delivery staff whenever such assistance is required
• Maintain chart of all available deals and products periodically and refresh such chart on daily basis.

Requirements:

• Mini 3 years of working experience.
• Possess complete information regarding all approved hygiene policy and standards
• Ability to maintain composure during rush hours
• Ability to present bills, take orders and deliver them to clients in a timely manner
• Possess willingness to assist kitchen staff
• Ability to deliver top quality customer service and assistance
• Ability to work overtime.

Think you are up to the challenge of redefining and enhancing customer experiences? More than customer service, customer experience is all the ways a customer interacts with your brand. Be a game changer in healthcare today.

Smilepoint is a progressive dental healthcare group in central Singapore with the flagship practice at Holland Village.

Operations

To run healthcare service operations

Lead front office team to improve internal processes and customer experience

Patient Experience

Propose improvements & innovation in design for service operations

Customer experience mapping

Team Management

Conduct staff training for new and existing staff

Assist in HR processes – recruitment, on boarding

Performance management

Requirements:

Diploma or Degree in Hospitality / Customer experience

Strong organizational skills with a problem-solving attitude

Excellent written and verbal communication skills

An excellent competitive salary and benefits package is available to the right candidate.

Service Technician

Working location: Benoi Road, Pioneer

Working day: Monday to Friday, Saturday Half Day

Working time: 08.00am – 5.00pm, Sat: 08.00am – 1.00pm

Salary: $2,500.00 - $2,800.00 depending on experiences

Maintain and repair machinery on vessel. You will be responsible for ensuring functionality and reliability of engines and mechanical systems with the instructions from supervisor. They must be able to work with various machines and tools as well as follow all safety precautions.

The main job scopes were as follow.

• Follow repair procedure and instruction from supervisor to carry out overhauling of components and provide customer service
• Performing on Voyage Repair & Services on auxiliary engine on different ship types.
• Perform routine maintenance and general technical work on engine.
• Ensure overhauling of engine/machines meets vessel planned schedule.
• Ensure safety during work assignment.
• Ability to follow established procedures and practices and read instruction manual.
• Maintain & Ensure instrumentation devices with valid certificate and in good operating condition before use. (All lifting equipment and working tools)
• Report problems or concerns to supervisor immediately

Requirements:

• Requires an ITE/Diploma certificate or its equivalent.
• Preferred with relevant experience within the engine overhaul industry, but not mandatory.
• On job training will be provided.

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Job Responsibilities:

• Implement SOP for incident and request management, providing high-quality support to customers through efficient case triaging, and monitoring and resolving issues to maintain optimal product and service performance
• Oversee major incidents, handling customer and internal communications, coordinating communication bridges with top-tier customers, and managing escalations up to leadership levels
• Invoke and manage crisis and security management processes
• Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders.
• Document all actions in accordance with standard company policies and procedures.
• Collaborate with vendors and service providers, to address incidents and overseeing changes, ensuring effective communication, prompt resolution and minimal downtime.

Job Requirements:

• Minimum 4 years of demonstrated expertise in telecommunications within a large-scale business environment.
• Minimum of 4 years proven experience in a customer support role, preferably in a technical support or service desk environment.
• Minimum of 3 years proven experience in managing all aspects of Major Incident.
• Commitment to continuous learning and staying updated with industry trends and best practices.
• Experience with developing training programs and delivering training.
• Fluent in English – excellent verbal and written communication skills.
• Good to have experience in the aviation sector.
• Preferably with TIL V4 Foundation certificate and experience working with ServiceNow. And, Agile, Six Sigma or related certification

Additional Info:

• 8am to 8pm (12 hours day shift, including weekend)
• Hybrid work arrangement (any 3 days WFO, 2 days WFH)
• For the first 6-7 months (Training Period), working hours would be Mondays – Fridays, 9am-6pm/10am-7pm

To apply, please visit www.gmprecruit.com and search for Job Reference: 23979

To learn more about this opportunity, please contact Yi Fang at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Law Yi Fang | Registration No: R1113115

Job responsibilities :

• Answer and attend to customers for PM Service with repair order proceeding
• Support Service Advisors in preparation of repair quotations to customers
• Process Service Appointment booking with reprint repair order
• Conduct/Collect customer Satisfaction Survey
• Prepare and despatch monthly service reminder
• Support front office reception

Requirements :

• CS Skills
• MS Office proficiency
• Min N/O Levels
• 1 year of relevant experience
  
  Interested Candidates, Please send your Detailed Resume stating Past Employments, Including Reasons of Leaving, Current / Last Drawn and Expected Salary

WE REGRET TO INFORM THAT ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED

EA License No: 95C2823

EA Personnel No: R23112241

EA Personnel Name: Jin Yee

Job Description

• Primarily assists the sales team, focusing mostly on managing schedules and the distribution of any sales documentation.
• Able to efficiently respond to customer any e-mail or telephone queries in a calm and friendly manner.
• must liaise between other internal departments or Vendors and the customer to provide the service most suitable to the client’s needs and time restraints.
• Must also be able to work closely with the Sales team to assess the progress of the production department and develop Sales strategy accordingly.

Qualification / Requirement

• Degree or Diploma with 2 to 3 years of working experience in Semiconductor or related field preferred. Also any other qualifications relating to Sales or Marketing is an advantage.
• Must be organized and possess a high level of administration ability to effectively manage paperwork.
• Due to the volume of communication that will be required with client, must possess excellent client service skills.

Our client is a Fortune 100 technology company, providing platforms that help connect people around the world. One of our core values is to scale the business by putting people first, and the CARE Build team is uniquely positioned to propel this work to the next level as we let the customer’s needs be our guiding compass, not the technology’s limitations!

We are seeking a Service Delivery Manager to supervise in the delivery of our mission- and business-critical application services with internal customers. Reporting into the Professional Services team, our goal is to deliver excellent technical/application support with outstanding customer service, satisfaction, and timeliness. This position is part of the Enterprise Engineering organization and requires a diverse and flexible skill set for supporting a wide range of applications within our client’s Commerce Engineering portfolio. Candidates must be passionate about technology, live for amazing customer service, thrive in a fast-paced environment, and demonstrate a strong sense of accountability.

This is a remote role located in Singapore.

Key Responsibilities

• Manage the assigned application support scope of work, including planning, organizing, scheduling, and supervising and managing the development projects, SDLC, Agile Methodologies, SCRUM meeting and Sprint plannings
• Continuously monitor, measure, and report the application support team’s performance, ensure the team is performing at its dimensioned capacity and according to defined SLAs
• Coach and assist with training of all L1 and L2 resources to ensure the highest levels of customer focus and collaborative working.
• Identify opportunities to eliminate recurring issues and increase automated detection and resolution
• Oversee clear and effective communication with all stakeholders, including end-user assistance where required until the issue has been resolved
• Ensure guidelines of change management, release management and application performance quality processes are strictly followed
• Observe and comply with client's policies and procedures for Health and Safety at Work and Equality and Diversity. Continually promote equal opportunities, health and safety and customer care in compliance with organizational aims and objectives

Minimum Qualifications

• Bachelor’s degree or equivalent is required
• 5+ years of experience developing and leading a team of application development professionals
• Leadership experience in a 24x7 operation supporting enterprise software and systems
• Experience working with stakeholders to communicate issues while balancing business expectations
• Significant knowledge of new product/service release cycles and willingness to stay on the forefront of emerging industry best practices
• Fluency in English is required

Applied Value Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship. Hiring is contingent on candidate verifying their eligibility to work in the United States and passing a complete background check and drug screen.

Position Overview:

We're currently seeking a highly motivated Customer Success Admin to become a key player in our expanding team. The perfect candidate will have a solid background in managing complex administrative tasks, rigorous attention to detail, and a measure of customer-facing finesse. Familiarity with tech tools is very much preferred (We use Stripe, Hubspot, Wordpress, WooCommerce and many more). As a Customer Success Admin, you'll be instrumental in supporting our Customer Success team in ensuring our clients get the most out of our products and services.

Responsibilities:

1. Be a wizard behind our Customer Data & Access Management - helping our CSM (Customer Success Manager) achieve success

• Manage and own the data upkeep, maintenance process
• Monitoring, logging, manually implementing system changes throughout our tech-stack
• Spot improvement, retention trends, business opportunities for our Customer Success Team

2. Customer Support & Onboarding:

• Guide new customers through a seamless onboarding process.
• Troubleshoot Customer Onboarding issues if they arise.
• Be the superhero of customer inquiries – no cape required.
• Team up with our support squad to solve problems at warp speed.
• Reply to customers faster than they can say "help!"

3. Product Knowledge and Feedback:

• Know our products inside out – you'll practically be a walking user manual.
• Share customer insights with our tech wizards for constant improvement.

4. Customer Renewals:

• Monitor customer subscription renewals using Stripe and HubSpot, ensuring a high renewal rate.
• Follow up with churned customers to gather feedback.

5. Data Analysis:

• Utilize various tools such as HubSpot, Metorik, Mixpanel to analyze customer data and trends.
• Generate reports and insights to inform decision-making and strategy.

6. Customer Advocacy:

• Turn happy customers into our biggest fans – think case studies, testimonials, and more!

7. Workshop Coordinator:

• Oversee, plan and execute monthly Workshops (Ad-Hoc)
• Customer facing liaison between Workshop Trainees and Instructors

Qualifications:

• 1-2 years relevant experience, preferably as a Customer Success Support role in IT Edtech SaaS
• Familiarity with CRM tools such as HubSpot.
• Positive vibes, killer communication skills, and a dash of problem-solving wizardry.
• Ability to dance through challenges in a fast-paced environment.
• Ready to learn new tools and tech – we're all about growth!

Customer Service Executive

Working Days: 5 Days [Monday - Friday]
Working Hours: 9am - 6pm
Salary: $2800 - $3000
Location: Temple Street, Chinatown

Sales Coordinator in showroom and support team members to complete orders for clients.

Critical Accountabilities :

• Meets and greets walk in showroom customers (assists customers with selection of product, record sales in ERP systems and filing of bank receipts and delivery notes)
• Build rapport and maintain good relationship with corporate customers, understands their needs and provide professional pre-sales and post-sales services in order to explore further business opportunities
• Handle daily in-coming sales calls enquiries and support sales executive (records new customers who walk in & inform sales supervisor via a weekly spreadsheet)
• Fills out required embroidery forms for client embroidery
• Generate sales invoices, quotes & packing lists & Help prepare customer orders & packing
• General upkeep of display in Showroom
• Check incoming stock/embroidery and stock transfer
• Update regularly embroidery Spreadsheet

Requirements:

• Relevant experience

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Location: Novena/Clarke Quay

• Lead a team of Customer Experience Officers to achieve KPI
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Ensure that the given KPI are being met based on the project timeline
• Assess work performance of officers and identify areas that need improvement
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected

Requirements:

• Only Singaporean
• Travel in Singapore to do survey
• Must be proficient in Excel to do reports
• At least 2 years of working experience as Team Lead in Call Center environment.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Top-tier European private bank is looking to hire someone who has call center experience for their customer service team. He/she is responsible to provide first level ebanking support by phone and/or e-mail to Clients. He/she has to analyse and answer/handle the Client’s enquiry/request, as well as collaborate with colleagues from other units in the Bank who are providing second level support for the Bank Digital Platform.

Job Description:

• “First Contact” for Singapore and Hong Kong booked Clients regarding the Bank’s Digital Platform.
• Analyse and answer/handle the client’s enquiry/request, as well as collaborate with colleagues from other units in the Bank who will provide second level support.
• Maintain the knowledge database of the service center.
• Document and maintain the Client’s requests/enquiries received in the Bank’s ticketing tool, keep control over the issues list and see through each issue to closure in a timely manner.
• Act as SME for a specific focus area e.g. Authentication, Trading, Payments etc.
• Ensure activities performed are in compliance with relevant regulations and internal policies.
• Strong commitment to quality service and a desire to drive innovation and continuous process improvement initiatives.
• Support the clearance of Long Form Deficiency and signature verification of Operational Documents such as Corporate Action Reply Letters, Subscription of Private Equity Documents, Investment Related Forms etc.
• Support any ad-hoc tasks / requests as assigned from time to time.
• Required to ocassionally work night shift (i.e. 5pm to 2am)
• Provide support as a team also for Hong Kong Public Holidays.

Requirements:

• Degree with at least 3 years of related banking working experience
• Previous experience in client service or call centre is preferred
• Good understanding of Banking and financial products
• Also able to handle verbal and written communication with clients whose main languages are Mandarin or Cantonese