Service Executive (Bank Teller)

• 5.5 working days per week

Working hours:

• Mon - Fri : 8.30am - 4.30pm / 10.00am - 6.00pm
• Sat : 8.30am - 1.00pm / Sat : 10.00am - 2.30pm

Location: Toa Payoh / Suntec City / Compass One / Harbourfront / Bukit Timah

Salary: Up to $3500 + allowance

Duration: 12 months contract

JD:

• Attend to walk-in-customers.
• Hand over -the-counter transactions including cash deposits and withdrawals accurately.
• Assist in customers enquires and ensure service delivery standards are met in achieving total customer satisfaction.
• Prospect banking products and services to customers.

Requirements:

• Min. GCE ‘O’ Level
• Call Centre experience is an advantage
• Great interpersonal & positive attitude
• Proficient in MS Office

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

Responsibilities

• Lead and drive the service delivery for assigned accounts
• Accountable for the success of projects implementation for assigned contracts
• Manage and communicate with key holders on daily operational support
• Monitor and ensure SLAs are met, issues escalated and prioritized
• Act as the point of contact for service delivery
• Responsible for service delivery of account and prioritization of work requests
• Manage a team of desktop/system/network and helpdesk engineers. During transition phases, the team will work closely with customers on the on-boarding of service/equipment
• Provide customers with relevant reporting and trend analysis statistics to pro-actively support and improve the customer’s business
• Identify operational gaps and drive to ensure closure, both internally and externally
• Maintain long term healthy customer relationships, acting as the bridge between clients and internal teams
• Work on financial cost priorities to ensure a balance between customer satisfaction and company’s business objectives
• Ensure delivery to cost plan
• Any other ad-hoc duties as required or assigned

Requirements

• Bachelor Degree in Information Technology/Information Systems/Computer Science, Business IT or other relevant disciplines
• At least 2 to 3 years experience in customer success, service delivery or sales, with strong stakeholder management and IT Support skills
• Ability to multi-task, with experience handling a large portfolio of customer accounts
• Excellent communicator with fluency in English and Mandarin (to liaise with Mandarin-speaking customers)
• IT outsourcing experience with proven track records preferred
• Proven success in achieving project milestones and broad technology awareness
• Possess a full and broad understanding of the services required by the account and of other services and technology potentially available along with good project co-ordination skills
• Strong business acumen, customer focus and good financial management skills
• Self-motivated and proactive in resolving issues and identifying new opportunities on the account
• Effective interpersonal skills, both written and presentation
• Strong analytical and problem solving skills, combined with the ability to provide quick resolution to problems

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Manage daily operation, roster planning of the team, monthly commission, and incentive submission.
• Identify opportunities and challenges of team members in achieving commercial and service targets by working closely with Clients Relations Centre Manager to provide training needs as required.
• Ensure efficient communication and escalation of cases across teams/departments/brands.
• Attend regular meetings to share CRC updates, operational feedback and conduct bi-monthly CRC performance review with stakeholders.
• Responsible for consolidating reports based on pre-determined KPI’s, analysis, highlighting all anomalies and insights, with an executive summary to Client Relations Centre Manager and stakeholders.
• Manage, coach and evaluate team members’ performance (in collaboration with CRC Manager / QA Executive / Trainer) by monitoring quality of calls, e-mails chats, and contacts records to uphold SLA target and client satisfaction.
• Foster team discipline, communication, and morale to strengthen teamwork within the team.
• Assist Clients Relations Centre Manager on other tasks and duties as and when necessary.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Bachelor’s Degree, Professional Degree in Media related, or Marketing will be added advantage.
• Preferably with 2 years of team managing experience in luxury (retail) or hospitality experience is ideal for this position.
• Experience in spearheading client centricity with commercial and sales targets.
• Highly self-motivated, energetic, team player, proactive and sales driven with a positive attitude.
• Comfortable working with computers and multiple systems; MS Office, Salesforce, SAP and CRM are a plus.
• Flexibility with working in shifts, working on weekend and public holidays if required.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint.

We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Basic Salary: $2,000 - $2,300 + OT + AWS & variable Bonus
Working Days: Mon - Friday 9am -5.30pm | Alt Sat 9am – 1pm
Address: Jurong East

Responsibilities:

• Provide customer service support via phone and email.
• Attend to Customer’s enquires on product, RFQ and deliveries.
• Preparing of shipping document and import/export documentation.
• Monitor and ensure outgoing shipments being delivered as prescribed.
• Monitor and ensure incoming shipments being cleared timely.
• Processing of invoice promptly.
• Extract and tabulate data for report analysis using Microsoft Office Suite.
• Performing of general housekeeping within the workplace and maintaining of a safe working environment.
• Perform any other duties as and when assigned by the Management.

Job Requirements:

• Min. 1 years of working experience in related field
• Proficient in MS office
• Able to commit OT as and when required

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Working Days: 5 Days, Monday to Friday

Working Hours: 8.30am – 6pm

Location: Bukit Batok, West Region

Salary: $2,000 - $2,700

Our client is a resourceful and proficient one-stop freight forwarding company with a worldwide network of agencies.

Job Description

• Follow up on customer enquiries, agents & complaints
• Arrange trucking, transportation & collection
• Co-ordinate & monitor shipment with carriers and clients
• Process custom permit
• Process booking for shipments with shipping lines/consol & prepare shipping documents
• Ensure all cargoes are send in good condition and if any damage shall revert to customer immediately
• Keep Sales Personnel informed about their bookings
• Assist with billing, input job reference and closing jobs
• Support in all aspect of sales and operational activities
• Other ad-hoc duties as assigned by the supervisor

Job Requirements:

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Logistic/Transportation or equivalent
• At least 2 year(s) of relevant experience, preferably in Freight Forwarding / Shipping industry.
• Proficient in MS Office applications, Portnet
• Preferably specializing in Logistics/Supply Chain or equivalent.
• Preferably experienced in shipping systems, such as online booking, declaring custom permit

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

· Design, execute, and continuously optimize company's Southeast Asia after-sales service operation strategy to ensure customer satisfaction and retention rates meet targets.

· Lead and manage after-sales operations team, including functions such as customer support, technical support, and customer success.

· Develop and maintain efficient customer support processes and standard operating procedures to ensure timely resolution and proper handling of customer issues.

· Develop and implement customer training plans to help customers in better understand and use of products, enhance customer satisfaction and product stickiness.

· Coordinate cross-departmental collaboration, closely collaborating with sales and product development teams to address customer issues and continuously improve products and services.

· Analyse customer feedback and data, identify problems and marketing opportunities, propose improvement suggestions and optimization plans.

· Manage the performance and resources of the after-sales operations team to ensure efficient operation and achievement of operational goals.

· Regularly report after-sales service operation status and customer feedback to the management, provide improvement suggestions and strategic planning.

Job Requirements:

· Bachelor's degree or above from a domestic university ranked 211 or above, or overseas institutions ranked in the top 200 by QS.

· Over 10 years of experience in relevant field, including after-sales service or customer success in overseas market of SaaS products.

· Excellent bilingual communication skills, fluent in both Chinese and English, capable of effectively communicating and resolving cross-cultural communication issues.

· Strong customer-oriented thinking and problem-solving abilities, capable of respond quickly to customer needs and providing high-quality solutions.

· Outstanding leadership and team management skills, able to motivate and guide teams to achieve performance goals effectively.

· Excellent analytical and problem-solving skills, capable of independent thinking and quickly addressing various challenges.

· Good resilience and teamwork spirit, able to maintain high efficiency and quality performance in a fast-paced and changing work environment.

· Strong business insights and market sensitivity, able to grasp market trends and customer needs, and provide effective suggestions for the company's business development.

We're looking for Fulltime Service Crew

The Paulaner Brauhaus Singapore family is growing and looking for new members with all backgrounds and experience to join our diverse family.

We are the Asian flagship store of the Paulaner brewery and offer a wide range of premium quality beers and typical dishes from Bavaria in an authentic environment.

What can we offer you?

Exciting international environment

Opportunities for individual development

Competitive salary with AWS (13th month salary), bonus

Training & great career opportunities

Meals, Uniform, Transport provided

44hours/5days/week, Annual leave, Medical Benefit, Insurance

25% staff discount

You are:

Experienced with highest level of professionalism
Able to work under pressure
Passionate of your work to offer the best possible service
English speaking with minimum Secondary School Education

Singaporean/PR/LTVP+ (no quota unfortunately)

Your responsibilities:

Take orders and advise on menu items as well as the latest promotions

Serving of food and beverages

Perform all duties in accordance to SOP/Management

Maintain cleanliness of work area and tables

Check guest satisfaction and attend to requests and inquiries

Come over to our booth to pass us your CV or you could forward to [email protected].

We will contact relevant candidates only, thanks for your understanding.

Prost,

Paulaner Bräuhaus Singapore

Customer Care Specialist

• Handle and resolve all customer queries received via phone call, email and live chats effectively and promptly.
• Follow up closely with internal parties for resolutions.
• Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
• All customer service request and any follow-up interaction is logged into CRMaccurately and timely.
• Assist in processing and invoicing Local and Export spare part orders.
• Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.
• Spare parts inventory management.
• Perform other assigned duties and/or project work.

Requirements:

• At least 2 years of relevant experience in similar capacity.
• Candidate with experience in Call Cente or Customer Service are welcome to apply.
• Possess excellent phone etiquette, communication and intepersonal skills.
• On the job training will be provided to ensure proficiency in role requirements.

If you are interested in this role, please click on Apply Now or alternatively, email your updated resume with your availability and expected salary to [email protected] OR [email protected]

Please note that only shortlisted candidates will be contacted, thank you.

JAC Recruitment Pte. Ltd. EA Licence Number: 90C3026

Personnel Registration Number: R22110815

Wong Sook Leng

Service Technician

• Salary: $2000 - $3800 ( depend of experience)
• Location: Gul Crescent [Company Transport @ Chinese Garden, Lakeside, Boon Lay]
• Working Hours: 8.15am - 5.45pm
• Working Days: 5 Days [Monday - Friday]

Requirements:

• Minimum Professional Certificate or NiTEC in Electrical & Electronic Engineering / Electrical Engineering
• Experience in repair of forklifts, automobiles, heavy industrial equipment, and knowledge in engines, motors and electrical would be relevant and useful.
• Understand engineering drawing and schematic layout are essential
• Possess Class 3 driving license

Job Description:

• Responsible for outdoor and indoor repair work of all cleaning products.
• Mechanical preventive maintenance - verify mechanical faults, replacement of spare parts and repair.
• Work closely with service technicians for problem solving and coordinating jobs between field service and workshop repairs
• Where there is no outdoor repair, you are required to work within the Company workshop

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Responsibilities

· Manage and support planning and procurement of medical, non-medical equipment, and furniture (where required).

· Plan and lead user workgroups by organising regular meeting sessions, setting goals and targets, facilitating useful and productive discussions, guiding user departments, as well as reviewing performance indicators and work plans.

· Responsible for budgetary planning and control, ensuring that the development keeps within budget.

· Work closely with user department and various stakeholders in the preparation of medical, non-medical equipment and furniture specifications for tenders.

· Provide recommendation to users based on technical compliance of medical, non-medical equipment and furniture in tender submissions.

· Support tender committees in their evaluation of equipment and services for procurement.

· Write papers for approval on relevant subjects when required.

· Keep abreast of healthcare planning topics and issues, so as to lead the hospital development in the desired direction.

· Support the rest of the campus planning team where required.

· Support Group biomedical engineering equipment functions.

· Attach to Group / Site team to familiarise with Group BME policies and procedures through supporting the daily operations to align with organisation and regulatory requirements.

· Liaise and manage external contractors on service and tender commitment issues.

· Provide technical advisory to end users and senior management on medical, non-medical equipment and furniture related issues.

· Perform any other duties as assigned.

Requirements

· At least a Diploma in Electronics or relevant Engineering course with at least 5 years of experience in service and maintenance of medical equipment.

· At least a Degree in Electronics or in relevant Engineering course with at least 3 years of experience in service and maintenance of medical equipment.

· Experience working in similar capacity in healthcare institutions.

· Advantageous to have basic understanding in Cybersecurity and IT network knowledge.

· Able to work under pressure in a fast-paced environment to meet deadlines.

To apply, please visit to www.gmprecruit.com and search for Job Code: 24466.

To find out more about this opportunity, please contact Lionel Liew at [email protected].

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lionel Liew | Registration No: R1330693

Patient Service Associates (PSA) provide frontline counter services to patients. PSA is to assist patients by checking patient’s service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.

Job Responsibilities:

• Responsible for reception of all appointment and walk-in patients at the Diagnostics counters
• Ensure 2 patients’ identifiers (NRIC & Name) are verified for all patients when handling patient registration electronically (i.e. EPIC, LIS, RIS, POS, BSS.) and verifying tests ordered by doctors.
• Accurate appointment scheduling / booking and registration for eligible mammogram patients via Breast Screen Singapore (BSS) portal
• Registration of mammogram patients are done accurately via BSS portal, including updating of patient particulars such as mailing address and contact number.
• Relevant instructions are communicated effectively to patients prior to their procedures/tests, chaperon patients to changing or counselling room where applicable.
• Handle enquiries and provide prompt and courteous service delivery to internal and external customers.
• Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
• Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients’ endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS
• Accurate application of promotions and discount vouchers appropriately and to validate its utilization via EASIPOS
• Support administrative function to centre in-charge including but not limited to dispatching of lab and x-ray reports, proper record and documentation of courier services.
• Performing duties as assigned by reporting officer
• Meet customer service and quality KPI as determined by department
• Follow up and support reporting officer in handling patient relation issues
• Adhere to policy and standard operating procedure
• Accurate and meticulous in performing cashiering duty when assigned

Job Requirements:

• GCE “A”/ “O”/ “N” levels or Higher / NITEC qualification
• Service-oriented and patient-focused
• Proactive and resilient with the ability to work independently and in a team
• Ability to multi-task and work in a fast-paced environment
• Good writing, interpersonal and communication skills
• Aspire for service excellence and process improvements

Additional Information:

Working Hours : 42 hours/week (5.5 days work-week)

Working Location : NUHS Diagnostics Clinics (within National University Polyclinics at the Western region of Singapore)

Assistant Service Engineer

Location: Gul Crescent [Company Transport @ Chinese Garden, Lakeside, Boon Lay]
Working Hours: 8.15am - 5.45pm
Working Days: 5 Days [Monday - Friday]
Salary: $2000 - $3800 (depend of experience)

Responsibilities:

• Must be able to perform troubleshooting on various electrical circuitry
• Engine and hydraulic knowledge with 2 years working experience in manufacturing
• Assist Service Manager to manage the service department
• Able to lead a team of technicians and engineers to provide excellent service support

Requirement:

• Degree/ Diploma/ Certificate in electrical & electronic engineering (AC & DC motors, lead acid & lithium batteries, electrical control circuits）
• Years of hand on troubleshooting experience
• Customer support experience
• Local driving licence is a plus

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Responsibilities

• Address and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently.
• Ensure accurate and timely logging of all customer service requests and follow-up interactions in the CRM system.
• Work closely with internal teams to resolve customer issues and follow up as necessary.
• Report emerging issues, query trends, and recurring service failures to the team lead or manager, ensuring corrective actions are taken to prevent future problems.
• Assist with the preparation and invoicing of both local and export spare part orders.
• Generate and prepare weekly and monthly reports for customer service and submit these to the business unit and head of department.
• Maintain and manage the spare parts inventory.
• Take on other duties and project work as assigned.

Requirements:

• Prior experience in customer service, call centers, or banking environments handling calls and correspondence is a plus.
• Customer Service Oriented
• Strong phone etiquette, comprehension, communication, and interpersonal skills.
• Proficiency in MS Office
• Familiarity with SAP is advantageous.
• OJT will be provided to ensure proficiency in all required tasks.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L4Y66965

Company Profile

As a global financial services firm, Morgan Stanley is committed to technological innovation. We rely on our technologists around the world to create leading-edge, secure platforms for all our business.

Department Overview
Enterprise Technology & Services (ETS) delivers shared technology services for Morgan Stanley supporting all business applications and end users. ETS provides capabilities for all stages of Morgan Stanley’s software development lifecycle, enabling productive coding, functional and integration testing, application releases, and ongoing monitoring and support for over 3,000 production applications. ETS also delivers all workplace technologies (desktop, mobile, voice, video, productivity, intranet/internet) in integrated configurations that boost the personal productivity of employees. Application and end user functions are delivered on a scalable, secure, and reliable infrastructure composed of seamlessly integrated datacenter, network, compute, cloud, storage, and database functions.

Our Team
Mainframe Computing (MC) is a technology enabler for the business by providing a strong, resilient, and stable platform to host and enable business innovation/growth in our lines of business and global locations. MC consists of experienced administration, operations and engineering staff required to support the platform. In addition to flexible hours, the Firm enables its staff to work remotely. The mainframe engineers work with the latest hardware and software technologies. The IBM z platform and the mainframe disk and tape technologies are frequently refreshed across our datacenters.

Job Description:
The Systems Programmer is responsible for monitoring and evaluation of all aspects of z-platform performance, including investigation of CPU utilization, Coupling Facility activity, database, application, and Storage performance issues, as well as the monitoring, support, maintenance, and enhancement of all aspects of the z-platform DASD storage & tape environment. The candidate will work closely within a team of storage, programming, performance, and hardware engineers, to provide technical support for all processing and storage management related projects and activities. The candidate will act as a liaison with application and other infrastructure teams on all technical matters related to systems performance and storage management.

Skills Required:

• Advanced experience as a Systems Programming and Performance Engineer / Capacity Planner / Storage Engineer managing Mainframe Processing, Storage / DASD & Tape, in a multi CEC, multi LPAR, multi SYSPLEX, z-platform environment.
• Expert Level knowledge of z/OS internals, z/OS system software, IBM Utilities, JES, ISPF, JCL, DADSM, ICF Catalogs, VSAM, VSAM/RLS, Mainframe Security, Data Replication, SMF data collection and reporting, Data transfer - Connect Direct/NDM/ftp, zLINUX.
• Knowledge of the following: IBM mainframe, Internal and External Coupling Facility, IBM and EMC DASD storage and tape subsystems
• Configure vendor software as outlined in their technical instructions for software applications and the operating system
• Excellent testing and reporting skills
• Experience with design of tests to validate software functionality, robustness, performance, as well as environmental health and stability
• Experience with real time trouble shooting of performance issues in a z/OS environment
• Advanced skills in one or more of the following: SAS, REXX, SQL
• Microsoft Office Suite, especially Excel
• Strong experience with SMS(DFSMS), DFHSM, DFDSS, RMM
• Knowledge of IBM DS8K, TS77* and EMC VMAX/PowerMax family hardware.
• Strong written and verbal English language communication skills.
• The ability to effectively interface with hardware and software vendors.
• Weekend work and on-call coverage is required.

Skills desired:

• Strong knowledge of IBM Workload Manager (WLM), RMF Monitor III, RMF Post Processor, RMF Performance Data Portal, Omegamon, Epilog, Ca-MICS, TDS/IzPCA, COGNOS, Ca-SYSVIEW, Ironstream, SPLUNK, DVM
• Advanced use of SAS, MXG, CA-MICS, REXX, and SQL
• Experience with CA-Sysview
• Experience with SyncSort
• Familiarity with SPLUNK Reporting, Ironstream, DVM
• Familiarity with IBM Tivoli Decision Support (TDS), IzPCA, COGNOS
• Familiarity with IBM SCRT (IBM Country Wide Multiplex Pricing (CMP), Tailored Fit Pricing (TFP) a plus)
• Experience with tuning an environment with Natural/Adabas, COBOL
• Familiarity with IBM Allocation Optimizer, Ca-Allocate, Ca-Vantage(SAMS), FDR/ABR, zEDC Compression, Catalog Recovery Plus/Advanced Catalog Management(ACM)
• Knowledge of IBM TS7000 and Dell/EMC DLm virtual tape, RMM, TLMS
• Experience with mainframe data replication and migration software and technology from IBM (Global Mirror, Copy Services Manager (CSM) a plus) and EMC (SRDF/A, GDDR, Autoswap a plus), FDRPAS
• Familiarity with data migration and hardware refresh techniques.
• Familiarity with site swap and disaster recovery testing and procedures.
• Familiarity with Dell/EMC UNISPHERE
• Working knowledge of IDCAMS, IBM DS CLI, Perl, .NET
• Understanding of SMF record types as related to data statistics, RMF reporting

Project Overview:

This project focuses on cultivating a thriving developer ecosystem. By designing and implementing targeted programs, optimizing the developer journey, and fostering strong relationships with key partners, the initiative aims to attract, educate, retain, and empower developers to build innovative applications.

Key Components:

• Program Management: design and implement comprehensive programs for developers, including educational initiatives, support systems and incentive schemes. Ensure ecosystem programs effectively attract, educate, retain and nurture developers.

• Developer Pipeline Optimization: help optimize the developer journey within the ecosystem, from initial engagement all the way through to evolution into fully-fledged businesses.

• Relationship Management: nurture relationships with startup accelerators, incubators, VCs and innovation hubs to identify and attract high-potential developers and startups to the ecosystem as well as provide opportunities and resources to existing ecosystem developers.

• XFN Work: collaborate with internal teams, including Product, DevRel, Marketing and BD, to align ecosystem growth efforts with overall company goals and objectives. Provide technical insights and feedback to inform product roadmaps and enhance developer-focused features.

• Industry Analysis: stay on top of the latest trends, developments and competitive landscape within the broader ecosystem. Conduct market research, analyze developer needs and pain points, and identify opportunities to optimize growth strategies and improve the developer experience.

Deliverables:

• Comprehensive Developer Programs: A suite of well-designed programs (educational, support, incentive) launched and implemented to attract, educate, and retain developers.
• Optimized Developer Journey: A demonstrably improved developer experience within the ecosystem, with streamlined onboarding, enhanced development tools and resources, and clear pathways for developer success.
• Expanded Developer Network: A growing community of active and engaged developers building innovative applications.
• Strategic Partnerships: Established and nurtured relationships with key partners that contribute to a robust developer talent pipeline for the ecosystem.
• Aligned Internal Efforts: Ecosystem growth initiatives demonstrably aligned with overall company goals, as evidenced by collaborative efforts with internal teams (Product, DevRel, Marketing, BD).
• Improved Developer Experience Metrics: Measurable improvements in developer satisfaction, engagement, and productivity within the ecosystem.

Job Description:

- Serve as the primary point of contact for client inquiries, concerns, and project updates, ensuring timely and effective communication at all stages of the process.

- Managing client relationships and providing excellent customer service.

- Collaborate closely with the internal department to understand client requirements and expectations and ensure that project deliverables meet or exceed these standards.

- Creating positive, long-lasting relationships with current and potential clients

- Perform administrative duties such as sorting of documents and databases, filing, Issuance of commercial documents such as quotation and invoice, payment collection

- Other ad-hoc duties as assigned.

Requirements:

- Bachelor’s degree or higher in any field.

- Demonstrated ability to handle multiple tasks efficiently and effectively.

- Excellent organisational and communication skills, both written and verbal.

- Previous experience in a related role is advantageous but not mandatory.

- Ability to work independently as well as part of a team in a fast-paced environment.

Customer Management:

Customer Service Oversight:

Supervise and mentor customer service teams to ensure prompt, courteous, and effective resolution of customer inquiries and complaints.

Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.

Performance Metrics:

Establish and monitor key performance indicators (KPIs) for customer service activities.

Analyze customer feedback and service data to identify trends, areas for improvement, and training needs.

Customer Relationship Management (CRM):

Manage the CRM system to track customer interactions, sales, and support activities.

Ensure accurate and up-to-date customer information and generate reports for strategic decision-making.

Communication:

Act as a liaison between customers and other departments to resolve issues and improve overall service.

Develop and distribute regular customer service reports to senior management.

Logistics Systems Management:

Logistics Operations:

Oversee the end-to-end logistics operations, including warehousing, inventory management, transportation, and distribution.

Ensure efficient and cost-effective logistics processes that meet customer demands and delivery schedules.

System Implementation and Management:

Implement and maintain logistics management systems (LMS) and other relevant technology solutions.

Integrate logistics systems with other business systems (e.g., ERP, CRM) to improve data accuracy and operational efficiency.

Supply Chain Coordination:

Collaborate with suppliers, carriers, and third-party logistics providers to optimize the supply chain.

Negotiate contracts and agreements to secure the best terms and conditions for the company.

Continuous Improvement:

Identify opportunities for process improvements and implement best practices in logistics and supply chain management.

Conduct regular audits and assessments of logistics operations to ensure compliance with industry standards and regulations.

Reporting and Analysis:

Prepare and present regular reports on logistics performance, including metrics on cost, efficiency, and delivery times.

Use data analytics to forecast demand, manage inventory levels, and optimize routing and transportation schedules.

• Coordinate with customers and handle incoming phone calls.
• Create quotations and provide support to the sales team.

Requirements:

• GCE A Level and above
• At least 1 year of relevant working experience
• Excellent Interpersonal and co-ordination skills

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Job Purpose

Work closely under the direction of the department’s team lead, managers and HOD to work closely with our Singapore Group Insurance Departments and provide customer service support to our clients, stakeholders, business partners and customers.

The Job

• Contact Centre Operations – Managing stakeholder’s/ business partners, customer queries and concerns and updates via calls and emails, handling escalations and ensuring all service deliverables are handles professionally, timely and aligned with Great Insurance operational requirements.
• Assist and support HOD/ Team Lead, Manager in overall operation which may include execution and support of urgent/ special taskforce, initiatives, escalation and investigation, Service Level monitoring, assignment of daily tasks/ scope and rostering. Assist on any other adhoc duties from time-to-time.
• AML creation/ initial setup in system
• Be professional and need to have positive attitude and mindset and strive to be a team player to ensure safe, positive and cohesive work culture and environment.
• Work closely with fellow team members and provide support to ensure all contact centre service agreement and KPI are met.
• Operational Support – Providing assistance to other internal departments e.g. escalating cases, queries and concerns
• Administrative Support – Assistance in shared administrative duties
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

• Diploma and above in any fields
• Have strong customer service skills and experience in the same field for at least 3 years
• Driven and target oriented.
• Demonstrates alignment with the organisation’s core values through expected behaviours.
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Our Client is a product based software company looking for a Program manager.

Duration: 1 year contract (extendable)

Up to S$5000

Location: Taman Jurong

Working Hours: Office hours

Responsibilities

• Function as a business partner with internal stakeholders by driving the implementation of optimal workflows and defining localization strategies for your program. Represent Localization, providing recommendations, and evangelizing the vision of the Localization organization
• Determine localization requirements in terms of scope and milestones and drive high level project planning from an early phase
• Manage program cost within your localization program. Be an advanced user of an in-house cost management system for cost analysis and reporting. Make sure spending/forecast is accurate and reported to management/stakeholders in a timely manner
• Establish positive communication among internal customers, functional groups, and external vendors to identify potential issues and effectively remove barriers to localization program success. Drive escalation to resolution, if needed
• Monitor and analyze performance of vendor partners through evaluations and other KPIs; monitor and enforce applicable requirements
• Drive a project and program retrospective with product and/or marketing teams, functional groups, and vendor partners to optimize program effectiveness
• Engage in cross-functional or corporate initiatives to represent localization

Skills:

• Minimum 5 years of experience in localization program management or project management in a high-technology environment
• Experienced with cost management principles and tools
• Strong knowledge and experience with localization tools/processes, product release processes, cross-industry marketing complexities etc.
• Superb written and verbal communication skills
• Ability to communicate effectively and build rapport with a wide variety of internal stakeholders and external partners
• Ability to work on a self-initiated basis and in a global team environment with vendor partners
• BA/BS or equivalent work experience

Should you be interested in this position, please contact Juliana at 9230 6374 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1879595 Juliana Lin Yuzhen

Purpose of the role

This role is to partner with Country Managing Director in the execution of strategic (commercial and operational) initiatives within the country. The incumbent will also be responsible for managing end-to-end project execution for the various key strategic initiatives in their country of operation. With the constant evolution of the Tax-Fee Shopping industry, various key strategic initiatives require competent project management oversight to ensure execution and delivery.

Responsibilities

· Leading Strategic Initiatives and Business Case preparation

o Analyse all aspects of strategic initiatives critically and apply business rationale to support/reject the initiatives and provide alternative recommendations, as needed

o Conceptualizes all new and ongoing strategic initiatives clearly and recommends a practical and feasible delivery timeline

o Lead discussions with upper management on strategic initiatives

o Creates detailed financial analysis and business cases on projects (able to utilize Microsoft Excel effectively for this purpose)

o Leads and responsible for all assigned strategic initiatives from approval to delivery stages

· Project Management

o Creates and executes project work plans and timelines and revises as appropriate to meet changing needs and requirements

o Manages day-to-day operational aspects of the project and scope

o Effectively communicates and leads relevant project information to different level of stakeholders (steering committee, local country management team and local operation/sales team)

o Works with teams in locally and regionally to meet agreed and critical milestones for initiatives

o Facilitates regular status meeting with upper management and project working team (across both local teams and global teams based in Europe and APAC)

o Ensures documents and major digital assets are complete, current, and stored appropriately.

o Resolves and /or escalates issues in a timely fashion

o Prepares the required project documentation (e.g. project handbook, project plans, project reports) and manages the execution of thereof all the projects. This requires establishing and managing the project team and collaborating with project owner. It includes communication around the project with internal and external stakeholders.

o Follows best practices in relation to ‘project management processes’

· Monthly Business Review / Strategic Business Review

o Supports Country Managing Director with Monthly Business Reporting by consolidating the business review deck (projects, commercial updates and controlling sections)

o Supports Country Managing Director with annual / bi-annual Strategic Business review by developing the presentation that houses all strategic initiatives, financial performances and analyses for discussion with upper management

Qualifications and education requirements

· University degree or similar relevant experience

· MBA preferred but not required

· Project Management Certification (PMI, IPMA) an added advantage

· Independent and self-motivating personality

· Persistence in following processes and procedures

· Strong written and oral ability in English

Specific skills and knowledge

· At least 5 years of professional working experience in an analytical or project management type role; management consulting experience an added advantage

· Competent with financial modelling and analysis

· Excellent communication skills across international teams

· Excellent organizational, decision making, and problem solving skills

· Work experience across various functional areas (e.g. Sales, Marketing Operations, Finance)

· Work experience within an international/multicultural environment preferred and an added advantage (e.g. international firms, based in overseas countries as well as country of operation or multi-cultural teams with English as the main language of communication)

· We value candidates who are critical thinkers and self-starters; comfortable in managing ambiguity; willing to pick up new skills and being exposed to new areas of industry and business

Additional information regarding Hiring Process

· All shortlisted candidates are required to complete a Case Study that will be administered by the hiring manager in English

· The Case Study involves a real-life business problem that requires the candidate to analyse the business situation in depth and provide a recommendation with clear and well-supported rationale

· Candidates will be given 4 hours to complete a take-home case study and will need to produce a short presentation (in Powerpoint) and a supporting financial analysis (in Excel) for submission

o Candidates are to provide a time that is suitable and convenient for themselves in order to sufficiently work on the case

o Details will be coordinated if the candidate is shortlisted for this Case Study

· Candidates will then present their answer in a face-to-face interview (either virtual or physical depending on circumstances); including Q&A

Call Centre Officer (Call Centre)
Location: Changi OR Jurong East
Contract: 12 Months
Working Days: 4 Weekday 1 weekend

Working Shift:
AM shift - 8AM to 8PM (8 hours working hours), example 8AM to 5PM or 9AM to 6PM

PM shift - 1PM to 12AM Midnight (8 hours working hours), example 1PM to 10PM or 2PM to 11PM
(Shift schedule will be given to you 1 month in advanced but might subject to changes based on business need)

JD:
- Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
- Ability to understand customers’ needs and provide appropriate solutions and attention.
- Identify cross-sell opportunities during customer interaction.
- Consistently deliver quality service to our customers to achieve total customer satisfaction.
- Solicit customers feedback and identify problem trends for improvement actions.

Requirements:
- Call Centre experience is an advantage
- Great interpersonal & positive attitude
- Proficient in MS Office

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

Corporate Call Centre
Working hours: Rotational shift, Mon – Sun
4 weekdays 1 weekend
Location: Changi / Jurong East
Salary: Basic + shift allowance
Duration: 6 months
Note: 2 months training (training most likely will be at Jurong)
Shift Pattern:
830am to 530pm/
845am to 545pm/
1030am to 7.30pm/
1130am to 8.30pm

Job Scope:
* Maintaining a positive, empathetic, and professional attitude toward customers.
* Responding promptly to customer inquiries on general and transactional enquiries
* Communicating with customers through various channels.
* Acknowledging and resolving customer requests.
* Customer outreach to encourage the use of digital services.
* Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk
standards.
* Collaborate with stakeholders to resolve all customer queries and requests.
* Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
* To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
* To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

Job Description:

1. Provide execution-related advisory services for trading clients, offering advice on market conditions and financial market matters. Proactively handle clients’ enquiries on trading-related matters.

2. Ensure and facilitate the proper execution of trades for clients in an accurate and timely manner.

3. Play an integral role in the growth and maintenance of real-time foreign exchange trading platforms.

4. Collaborate with stakeholders to deploy business requirements into a workflow.

5. Experience in development work in a team-based environment to deliver live production.

6. Understanding all business systems, processes, and procedures

7. Monitor market movements to conduct risk control, oversee customer's risk parameters and margin exposures, and implement measures such as margin calls or forced liquidation when necessary.

8. Monitor and ensure clients’ trade activities are always carried out in compliance with internal policies/ guidelines and regulatory requirements.

9. Perform initial diagnosis and investigation of trade rejection, and troubleshoot any technical enquiries concerning trading platforms.

10. Exception handling of trades during system downtimes. Identify and rectify performance bottlenecks.

11. Proactive individual who is resourceful in providing alternative solutions for clients.

12. Participate in the development and launch of new product offerings, trading systems, and other ad-hoc projects.

Requirements:

• Bachelor’s degree holder in Finance or business-related disciplines.
• Preferred industry experience in FX front office matters (systems, risk management liquidity aggregation, etc).
• Certifications in CMFAS M2A, M5, and M6A will be an advantage.
• Good knowledge of Fundamental and Technical Analysis in the Forex market
• Excellent interpersonal skills with the ability to work independently and collaboratively.
• Pro-active and capable of problem-solving in a fast-paced environment.
• Able to work night/rotational shifts and on SG holidays.
• Able to communicate in English and Chinese due to frequent interactions with China HQ and Chinese-speaking clients

Responsibilities:

• Oversee the operations and maintenance of a group of specialist clinics and day surgery centres.
• Plan and coordinate daily operations activities and resource utilization.
• Support the Operations team to achieve optimal operation and efficiency of clinics/centres, ensuring excellent customer service.
• Work closely with internal stakeholders to ensure smooth operations of the clinics/centres.
• Demonstrate excellent organizational and management skills.
• Provide solutions to operational issues to enhance clinics'/centres' performance and service.
• Ensure compliance with MOH updates/regulations.
• Commute daily within clinics/centres as needed.

REQUIREMENTS:

• Minimum Diploma in any discipline from a recognized institution.
• Minimum 2 years’ experience in operations management and customer service in the healthcare industry preferred.
• Possess initiative to resolve issues with a "can do" attitude.
• Ability to multitask and meet deadlines.
• Strong organizational, interpersonal, and communication skills.
• Good problem-solving and negotiation skills.
• Ability to work in a fast-paced and driven environment.
• Knowledge of medical instruments and IT troubleshooting is advantageous.
• Good interpersonal and communication skills.