Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

We are looking for a Senior Service Engineer, Propulsion. This is a permanent opportunity, and its location is Singapore.

What will you be doing as Senior Service Engineer, Propulsion? Your work will focus on these responsibilities:

• Mechanical maintenance and overhauling skill require for FPP, CPP, Gearbox, Transverse thruster, Azimuth thruster and WaterJet etc
• Carry out Propulsion product trouble shoot, maintenance and investigation
• Execute Propulsion product warranty, commissioning work and supervision of new building project
• Perform system upgrade for Propulsion control system
• Executing warranty, commissioning work & supervision of Field Service.
• Preparing service work reports
• System upgrade for Wärtsilä Propulsion System
• Technical communications with Wärtsilä field service stakeholders and customers

To be successful in this role, we expect you to have:

• Ability to work on engine/propulsion with field service & marine engineer background
• Ability to understand, use and correct electrical and automation schematics and drawings, and related component level documentation.
• Possess suitable real-world knowledge and experience related to control system specification and design, marine power distribution, motor control, process sensors and instrumentation, valves, pumps, fans and other process system componentry.
• Knowledge of machinery/field service work experience
• More than 3 years' experience of similar task
• Good command of written and verbal English, Diploma/BSc in Mechanical, Marine, Electric & Electronic or Mechatronic Engineering. Preference will be given to candidates who have propulsion FS experience.

Why you and us
All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation.

Contact & next steps
Does this sound like the job for you? If yes, we hope to hear from you before the application deadline by submitting your application through our career’s portal. Are you still wondering if you should apply and would like to get something clarified? Please reach out to David J Samuel, Talent Acquisition Partner ([email protected]) with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.

• Delivering a comprehensive service to enquiring customers
• Possibly delegating certain customer enquiries to specific teams
• Managing a large number of incoming calls and emails
• Managing customers’ accounts
• Keeping a record of customer interaction and details of actions taken
• Communicating with internal teams to discuss sales targets
• Generating sales leads, building sustainable relationships where necessary
• Define KPI/KRA for team and team members
• Actively participate in and drive continuous improvement projects
• Reporting back on results

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Conrad Service Guest Service Executive is responsible for making the guest’s experience over the phone as pleasant as possible, by extending a warm greeting, assisting the guests with any special request and respond to any queries in a timely manner. The Conrad Service Guest Service Executive is to supervise the activities of the Conrad Service Center and provide efficient communication across various departments, to ensure guests receive optimum service in accordance with the standards, policies and procedures of the Conrad Hotels and Resorts.

What will I be doing?

As a Conrad Service Guest Service Executive you are responsible to oversee the Conrad Service Team activities and ensuring the completion of daily tasks. To support the Conrad Service Center Manager in the absence to communicate any updated information from the various departments to deliver outstanding guest service through every phone call. Specifically, you will be responsible for performing the following tasks to the highest standards:

• To ensure the highest standard of service is maintained showing a pleasant and courteous manner when handling calls, following the Forbes standards.
• Answer all internal and external calls pertaining guest requests, hotel restaurants bookings, handle e-mails and guest communications, responding to all enquiries and special requests.
• To handle any guest comments and to liaise with the Duty Manager when required.
• Handle several calls at any given time.
• Be knowledgeable of all hotel facilities, restaurant and bar menus and special promotions and be familiar with the different restaurant floor plans and capacity.
• Ensure maximum guest recognition and accuracy using our guest history information.
• Give adequate directions of the hotel from any locations.
• Ensure streamline communication with the team and guests and achieve consistent results.
• Follow through and constantly update the restaurant guest’s database to be efficient and consistent in relation to regulars and VIPs. This includes keeping track of Guest birthday, Anniversary to offer to make reservation, if the guest wishes to dine with us.
• Ensure all communication are efficiently made in regards to enquiries, groups or daily reservations.
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene.
• To be fully conversant with the Hotel’s emergency system and to ensure the correct procedure is known and carried out at all time.
• To ensure a high standard of telephone equipment is maintained at all times.
• To ensure all messages are handled accurately and promptly.
• To ensure all wake-up calls are correctly recorded and processed.
• To ensure all Conrad Service Center TM are familiar with any daily events occurring in the hotel and in-house VIP’s.
• To ensure full security of the Conrad Service Center is maintained at all times.
• To ensure that a practical manual backup is available and trained in case of a ‘System Down’ status.
• To have good knowledge of the procedure of handling Kipsu, SynergyMMS and OnQ PM.
• To control the hotel’s telephone and mobile phone inventory.
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Conrad Service Guest Service Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Senior High School education or specialty in Hospitality.
• Positive attitude and Excellent grooming standards
• Committed to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Open minded and outgoing personality.
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills (Oral and Written)

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Description
Attend to customers’ enquiries through phone call, email, social media platforms.
Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry.
Assist customers with after-sales service issues e.g. Handle sales orders and exchanges/returns by collaborating with other departments, manage customer's complaints and initialise service recovery.
Assist customers' on custom order.
Provide customer service insights to the Ksisters' team e.g. Customer's suggestions/feedback, product restock.
Liaise with our courier partners to ensure smooth delivery.
Liaise with our stockist or partners on product delivery etc.
Support the execution of events (e.g. VIP event, Popup, Flagship Store event etc)
Handle any other ad hoc duties as designated

Requirements
- Job requirementsMinimum of 1 year experience in customer service for an e-commerce business, preferably in beauty.
- Knowledge in maintaining online platforms and social media.
- Quick learner with the ability to absorb extensive information on our brand's history, product offerings and communications/advertising campaign.
- Good Microsoft Office applications skills and the ability to learn new applications quickly
- Must be a service-oriented person with good Interpersonal skills, written and verbal communication skills and phone etiquette.
- Proactive personality and self-motivator.
- Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment.
- Willing to work in an open office environment.
- Able to work under pressure and tight deadlines.
- Able to work independently and also be a team player with problem solving skills.
- Singapore Citizenship, Permanent Resident, or WP

Benefits
- Performance Bonus

- Meal Allowance

- Medical Insurance

Join Our Growing Team!

The SKYLINK Group is a premier all-in-one mobility solution provider for retail sales of passenger cars and commercial vehicles, all vehicle leasing, Motor insurance, credit Hire Purchase financing, Motor workshop with full capacity of MRO (Maintenance, Repair and Overhaul) services, and vehicle body engineering works for all commercial and passenger vehicles.

Since 2017, SKYLINK Group has been rapidly expanding its offerings and fleet. We have served over 5,000 corporate customers including major industry leaders in logistics, distribution, F&B, marine, construction, sanitation, and government services.

With a commitment to fleet modernization, we have expanded our offerings to EV and Hybrid vehicles, and continuously aspire to provide greater value to our customers.

Be a part of the SKYLINK family and kick-start your career growth and progression in the mobility space today.

Job Description

• Monitor contract renewal status for all existing corporate accounts
• Engage in customer service recovery for lapsed account
• Disseminate new promotions/services/products to manage customers
• Assist with required supporting documentation for leasing and sales agreements
• Liaise with other departments to complete vehicle handover and payment procedures.
• Assist Sales Manager (Key Accounts) on outstanding payment matters/contract renewal requirements.
• Preparing aging reports (accounts) on outstanding payments
• Track and update customer/sales team on leased vehicle movement and status during repairs, inspections, or breakdowns.

Requirement

• Diploma / Degree
• Proficient in Microsoft Office, Excel and Google App
• Minimum 2 years in Customer Service / Sales Role / Account Management
• Good analytical and problem-solving mindset
• Pleasant voice, good phonetic skills

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

Additional job description

As a Customer Engineer in Google Distributed Cloud, you will work with the sales and pre-sales teams to offer and deliver complex distributed cloud solutions. You are the technical expert with strategic global customers, leading conversation on cloud offers and driving decisions to align with Google Cloud services and delivery team innovation and capabilities.

Qualifications

Job responsibilities

• Create and execute on new cloud offers, creating business case, getting alignment from respective teams, addressing budget needs, getting executive buy in, securing customers, driving customers to prove offers, and scaling offers to field once proven successful.
• Be a technical advisor and point of contact for strategic customers and accounts with non-standard requests and innovation needs.
• Build and maintain strategic relationships with senior cross-functional key stakeholders in customer or partner organizations to deliver or manage quality technical solutions and services.
• Strategize surrounding solution code development in collaboration with internal or external developers/users/partners/clients/stakeholders (as needed).
• Lead scalability of existing solutions or create repeatable solutions (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions. Influence major product decisions based on developer feedback or technical expertise.

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.
• 10 years of experience in technical troubleshooting and managing partners and customers.
• Experience with edge computing, distributed systems or data center transformation.
• Experience in system design and any one programming language (Java, C++, Python, etc.).
• Ability to travel up to 60% of the time.

Preferred qualifications

• 10 years of experience in a customer-facing role.
• 8 years of experience in cloud infrastructure designing multi-cloud solutions.
• 3 years of experience building solutions using ML/AI.
• Experience partnering across business units, stakeholders, vendors and teams to achieve common goals.
• Experience managing distributed teams globally on scaled programs.
• Ability to communicate complex information to executive internal/external stakeholders.

Purpose

Responsible for sustainability, profitability and to achieve budget incremental volume plan and placements set for respective key accounts. Efficient utilization and deployment of resources and assets in securing these objectives.

Key Duties / Responsibilities

A: Achieving Sales, Incremental Volume and Profitability

1. Plan and implement overall incremental sales volume, profitability and budget plans. Responsible for growing volume, placement and revenue in key channels and accounts.
2. Identify key accounts for increased business partnerships and growth opportunities via strategic and beneficial to drive sales programme.
3. Manage contract renewals; formulate tenders’ proposals for key accounts. Fulfill existing terms and conditions. E.g. DME/Accruals/Incentives.
4. Conduct regular business reviews internally and with designated key accounts. Re-negotiate terms and benefits to improve profitability, sustainability and resources maximization.
5. Develop business plans, strategies and promotional activities with key accounts to drive volume and revenue indicators.
6. Formulate plans to continuously grow unconventional channels key accounts and convert accounts to increase horizontal and vertical volume growth.
7. Ensure key customers equipment orders are prepared and execute timely and within budget so that equipment procurement targets are supported. Prepare placement plan and forecast for refurbishment action and stock control.
8. Identify new strategic locations for market penetration and expansion opportunities.
9. Plan equipment movement to optimize assets contribution and maximization. Track sales, profitability and net sales revenue of all equipment placed in key outlets with the objectives to improve return on investment as per Company standards.
10. Work closely with all relevant internal and external stakeholders to achieve business objectives.
11. Develop and maintain good customer service and mutually benefiting relationships with existing key clients.
12. Collect data and provide feedback on market intelligence and general industry trends. Identify business strengths, weakness, opportunities and threats to pre-empt and counter-propose business strategies and tactics in the market.
13. Monitor and manage the collection of outstanding payments.

B. Sales and Channel Development

1. Plan and implement promotional and engagement activities and channel activation programs to increase awareness; create brand and market value; optimizing sales volume and revenue.
2. Develop annual major customer plans to include exclusive promotions/sponsorship, total package service and maintenance programs to increase sales volume and pricing.
3. Accountable for meeting and growing set overall channel placement targets and against universe opportunities, net sales revenue, incremental volume and return on investments target.
4. Manage the allocated DME and sponsorships to ensure funds are use appropriately and within budget as per Business Plan.

C. Task Analysis

1. Execute, review and report on progress of sales and recommend relevant action plans accordingly.
2. Submit progress reports and updates on channel development, projects and activities.
3. Monitor potential loss sales volume of equipment and arrest problems.
4. Liaise with Customer Contact Centre, Operations and Technical personnel to ensure smooth follow-up and response to service calls.
5. Liaise with Customer Accounting, Financial Accounting and Commercial Finance on billing, payment, accruals, and settlement matters.

Related Position Requirements/Qualifications

a) Driving License - Class 3

b) University Degree/Diploma with qualifications in Business, Sales and Marketing

c) 3 years’ experience or more in the sales of fast moving consumer products and/or night entertainment industry

d) Preferably with key account servicing/customer service/operations sales and support background

Description of the Company’s background

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018. Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company’s market share in terms of smartphone shipments ranked no. 2 globally in the second quarter of 2021. The company has also established the world’s leading consumer AIoT (AI+IoT) platform, with 374.5 million smart devices connected to its platform (excluding smartphones and laptops) as of 31 March 31, 2021, excluding smartphones and laptops. Xiaomi products are present in more than 100 countries and regions around the world.

Job Description

Position: AIot Category Operation

1. Goal management: Decompose AIoT category goals and follow up on achieving them on a weekly, monthly, and quarterly basis.

2. Product Management: Responsible for product lifecycle management, conducting product planning and management for the introduction period, growth period, maturity period, and delisting period. Based on the product launch rhythm, selling points, competitor analysis, etc., output Mijia's side launch plan, coordinate with relevant departments, and be responsible for the execution and delivery of Mijia's new product launch results;

3. Sales management: Responsible for the sales volume of the responsible category, regularly organizing and reporting sales analysis, retrospective summary, category operation strategy and analysis.

4. Market insights: Collect market, industry, competitor and other information, conduct product analysis and positioning, develop corresponding explosive product plans and promote their implementation, output product retail strategies, monitor sales throughout the product lifecycle, summarize patterns and strategies.

Job Requirements

1. Bachelor's degree or above ; fluent in English, able to communicate normally with the operations and all relevant departments

2. Passionate about the sales industry, with at least 3 years of offline category operation experience in the consumer electronics industry

3. Possess the ability to monitor and analyze the responsible category, regularly analyze relevant data on their own products, overall industry, competitors, etc., and propose optimization solutions based on the analysis results

4. Good at communication, strong ability to collaborate across departments and withstand pressure, able to efficiently promote the implementation of work

5. Clear logic, strong execution ability, strong data analysis and problem-solving skills

BIPO Service (Singapore) Pte. Ltd.

EA License No. : 18S9180

Responsibilities

• Manage and grow a portfolio of accounts by understanding client needs, proposing solutions, and ensuring client satisfaction.
• Develop and execute strategic account plans to achieve sales targets and expand business opportunities.
• Build strong, long-lasting relationships with key decision-makers and stakeholders within client organizations.
• Collaborate closely with internal teams, including sales support and supply chain to deliver exceptional service and solutions to clients.
• Stay informed about industry trends, market conditions, and competitor activities to identify opportunities for growth.
• Prepare and present sales proposals, contracts, and pricing strategies to clients.
• Monitor and analyze sales performance metrics to track progress and identify areas for improvement.
• Attend industry events, trade shows, and conferences to network, build relationships, and promote company products and services.

Prerequisites

• Minimum 1 year of proven work experience managing sales account in FMCG industry, candidates from Food Service industry without sales experience and keen to switch career are welcome to apply.
• Diploma in Business Management, Culinary, Marketing, or a related field.
• Strong communication, negotiation, and interpersonal skills.
• Ability to effectively manage multiple priorities and thrive in a fast-paced environment.
• Customer orientated with a results-driven approach.
• Proficiency in CRM software and Microsoft Office Suite.

Responsibilities:

• Responding to daily log in after sales service calls
• Planning of daily service schedule for technicians
• Prepare quotation
• Monitoring spare parts inventory
• Arranging schedule for preventive maintenance
• Other administration duties assigned from time to time

Requirements:

• Preferably with at least year of relevant experience.
• Excellent communication, interpersonal skills, and customer oriented.
• Proactive with a strong ability to prioritize tasks effectively.
• Capable of working under pressure and managing multiple tasks.

Position: Service Technician

Responsibilities:

1. Service & Maintenance of fitness equipment

2. Repair & Trouble-shooting service

3. Assembling & Dismantling of fitness equipment

4. Handle warranty claim & parts ordering

Requirements:

Singaporean ONLY at the moment.

1. Minimum Nitec / Higher Nitec in Mechanical engineering related discipline. Electronics and electrical knowledge or experience preferred.

2. 3-5 years of working experience, fitness industry experience is bonus.

3. Possess class 2B and/or class 3 driving licence and own transport preferred.

4. Initiative and willing to learn.

5. Experience in customer relationship management.

6. Dedication to providing great customer service.

Salary Package:

$2200-2700 (Basic Salary+ Monthly transportation allowance + Incentive)

Equipped with company mobile phone

Medical Claim

Free light refreshment & drinks in company pantry area

Free Parking

Annual Company trip (Oversea)

Annual wage supplement and annual bonus

Interested applicants are invited to write in or email with detailed resume, stating current and

expected salaries to: [email protected]

Product area

Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.

Job description

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

Additional job description

As the Content Solutions & Sponsorship lead, you are the link between YouTube and Sales. Your role is to turn product innovations into client solutions that enable our customers to get the most out of Google’s advertising products. You will partner with Sales team members in building the strongest commercial strategy, and we equip customer-facing Googlers with essential product expertise. You will work on maximizing the YouTube Music opportunity, working on Festive Tent pole Moments, collaborating on scaled content innovations such as Roadblocks & Line Ups.

Qualifications

Job responsibilities

• Partner with Video Specialists and Sales teams to establish strategy and grow Content Revenue (YouTube Select) at the local market level.
• Lead awareness and training of the Content Proposition, ensure Sales excellence and reporting against lead lists.
• Be the local Subject Matter Expert, identify Tentpole Content moments, develop narratives and lend pitch support for the top leads.
• Support execution of Content Solution projects, introduce implementations tools and influence Product teams for long term impact.
• Drive cross functional collaborations in local market (with local market stakeholders, YouTube Partnerships, Marketing, gTech and Media Planners) unlocking local Content Solutions opportunities for brands.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in digital media, sales, marketing, or product roles.
• Experience working with digital organizations.
• Experience identifying and recommending ways to improve product and customer strategy.
• Experience working within the South East Asia markets.

Preferred qualifications

• Experience and understanding of the wider media world, including communications planning, content strategy, publishing and media owner.
• Experience developing and executing large sponsorship programs.
• Understanding of the YouTube ecosystem (viewers, creators, advertisers) and products.
• Demonstrated consulting skills, with the ability to successfully influence stakeholders at all levels.
• Knowledge of the Content and Creator landscape.

Job Duties

• 
  
• For creating meaningful and relevant experiences for end users by integrating products and services, the User Experience / Service Designer shall have relevant working experience in developing a wide range of design artifacts such as journey maps, user research analysis, service blueprint and roadmaps.

Other responsibilities include, but not limited to:

• Conduct user research, including interviews, surveys and usability testing, to gain insights and understand user behaviours, needs, opportunities and pain points.
• Develop user personas, journey maps, and other artifacts to communicate research findings.
• Design and facilitate design workshops with stakeholders to align on service design goals and co-create solutions.

Qualifications & Skills

• Minimum 1 year of experience in web and mobile application.
• Proven record of the Product UX designs.
• Experience establishing and analysing UX metrics.
• Experience with end-to-end research projects; from defining goals and objectives, developing scripts or interview guides, conducting fieldwork, analysing results, and sharing insights with the Product team.
• Good in any of the designing tools (Sketch, Invision, Principle, Framer, Flinto, Figma, Azure, Illustrator, Adobe XD, Web, Androi, IOS)
• Familiar with agile development methodology and be able to collaborate with different stakeholders in the project to ensure the best user experience of the application.
• Strong communications and presentations skills with stakeholders at all levels.
• Candidates with more than 3 years experience will be considered for senior postition.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Description of the Company’s background

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018. Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company’s market share in terms of smartphone shipments ranked no. 2 globally in the second quarter of 2021. The company has also established the world’s leading consumer AIoT (AI+IoT) platform, with 374.5 million smart devices connected to its platform (excluding smartphones and laptops) as of 31 March 31, 2021, excluding smartphones and laptops. Xiaomi products are present in more than 100 countries and regions around the world.

Job Description

1. Responsible for database platform construction and participating in developing database operation and maintenance products and related components. Participate in research on new database technologies and new products.
2. Responsible for providing technical support and training to the development team subordinate to the company's business department. Ensure stable and efficient operation of the company's database cluster.
3. Support business development. Provide after-hours support as required and be part of a 24/7 on-call rotation for database cluster production environments.
4. Research, design, and develop computer and network software or specialized utility programs.

Job Requirements

1. Bachelor's degree or above in computer or related technical disciplines, with more than three years of experience in database systems, such as MySQL, TiDB, PostgreSQL, etc.
2. Familiarity with other NoSQL database products and research, operation, and maintenance experience, such as MongoDB, Redis, Doris, etc.
3. Familiarity with the Linux operating system, good at deploying services,troubleshooting, and tuning under Linux.
4. Familiarity with at least one of the programming languages, such as Shell, Python,Golang, etc., and proficiency in performing database operations and maintenance development.
5. Proficiency in using open-source middleware and experience using open-source architecture or middleware in large-scale businesses are preferred.
6. Good communication and coordination skills and the ability to work efficiently under pressure.

BIPO Service (Singapore) Pte. Ltd.

EA License No. : 18S9180

Roles & Responsibilities

This role reports to the Director of Customer Experience which is a group under the Regional Customer Satisfaction Team. The candidate’s primary focus is to champion service excellence delivery at our customer touchpoints (e.g. contact centers, service centers). You will lead the development, implementation, and assessment of training initiatives and quality assurance programs across multiple locations within the region.

Primary Responsibilities and Key Roles:

• Enhance end-to-end customer journey through:
• Customer feedback management (VOCs, Service audits, Data analysis & insights etc.)
• Active engagement of relevant stakeholders to address customer pain points
• Ownership of Service Recovery guidelines to empower frontline staff to resolve customer issues
• Set and drive regional initiatives to improve overall customer experience and NPS based on insights from customer feedback and trends analysis, including improvement of services processes and policies through customer journey mapping
• Drive a culture of service excellence throughout the CS team by working closely with relevant CS team members of subsidiaries to develop guidelines, training, and motivational programs to improve customer service handling skills, mindset and attitude of frontline service staff, agents, and technicians
• Organise and chair regular Service Quality Committee meetings with stakeholders to drive service improvement
• Conduct training needs analyses to determine the current state of knowledge, skills, and competencies among frontline staff. Analyze trends, emerging technologies, and best practices to ensure the development of customized training programs, and knowledge base, tailored to the unique needs of each location.
• Oversee the establishment and maintenance of quality assurance protocols for both frontline staff and training facilitators. Monitor adherence to established procedures, identify areas for improvement, and recommend corrective actions to ensure consistency in service delivery and training outcomes across all locations.
• Measure the effectiveness of training programs and quality assurance initiatives using appropriate metrics, such as pre- and post-training assessments, participant feedback surveys, and business impact analysis. Prepare regular reports detailing program performance, ROI, and recommendations for future enhancements.
• Continuously evaluate and refine existing programs to meet evolving business needs and respond to changing market dynamics
• Any other ad-hoc projects as assigned by the Director of Customer Experience
• Oversee the responsibilities of the Assistant Manager, Regional VOC/NPS Management

Job Requirements

• Bachelor's degree in any discipline with at least 5 years of relevant experience in service quality or consumer research functions in either hospitality or retail industries and/or e-commerce
• Experience with feedback management & generating insights from VoC/NPS data for presentations to management and other departments. Experience with Excel, Tableau, and Natural Language Processing would be a plus
• Experience with conducting (qualitative and quantitative studies), ie, surveys, and focus groups to gain better insights of key drivers of customer satisfaction
• Understanding the end-to-end customer journey and develop action plans at each touchpoint to elevate the customer’s experience, including online purchase experience and post-purchase experience. A practitioner of design thinking methodology and a proven record of service process re-design is a plus
• Strong project management skills, including the ability to plan, organize, and execute complex projects within tight deadlines
• Demonstrated proficiency in adult learning theories, instructional design principles, and modern training technologies
• Excellent verbal and written communication skills, with the ability to communicate effectively with all levels of staff and management
• Ability to work collaboratively with cross-functional teams and build strong working relationships

Job Highlights

• Career Development Opportunities
• Duty Meals, Birthday Leave and Flexible benefits
• Complimentary Room Nights
• Discounted Room and Dining Rates

As a F&B Service Leader, we rely on you to

• Interact and engage with restaurant guests and maintains high quality service standards
• Handle guest complaints effectively and professionally
• Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Motivate team members and maintain a high level of team spirit

We are looking for someone who:

• Has a passion for Food & Beverage
• Loves interacting with guests
• Believes in teamwork
• A self-starter and a team player
• Enjoys being challenged

If you are the right person, what are you waiting for? Click the apply button now!

Corporate Service Assistant (1 year Contract – Renewable)

Job Scope:

Administrative operation

· Managing the business trip arrangement.

· Managing Telcom contract and purchase of Telcom device.

· Managing contract renewal, ensuring rates/services with vendors are renewed timely and enforceable through contracts.

· Managing business card.

· Managing internal platforms.

· Updating materials, data entry and support the automation process within the CS team.

· Support in the coordination and preparation of ad hoc activities (CSR, communications activities, and company’s events.)

· To support front desk duties.

· Participate in other ad hoc projects / duties as and when required.

Requirements:

· Diploma in Business Administration or a general field.

· Positive working attitude and a strong sense of responsibility.

· Good organizational, time management, problem solving and interpersonal skills.

· Good in computer literacy and proficient in MS office, presentation software, spreadsheets, web-based collaboration, and document management platform.

· Good spoken and written communication skills (English).

· IT / Technical Savvy, prior experience in automating work processes; or possess basic knowledge in Microsoft Power Automate is a plus

· Meticulous and diligent.

Interested applicants are invited to email their detailed resume, qualifications, availability, current and expected salary to: [email protected]

For more information regarding our Company, you may refer to our website at:
http://chugai-pharmabody.com/

We regret that only short-listed candidates will be notified.

About the Role:

Works with customers to provide solutions that fit those individualized situations and prioritize their needs at each step of the process to ensure customers satisfaction for retention.

Roles and responsibilities:

• Attend & follow up on customer enquiries including order status and provide troubleshooting assistance for orders
• Keep track of business documents and filing, ensure upkeeping of records maintenance requirements as per GDPMDS standards
• Maintain and upkeep SG customer contact database
• Support customer on service contract billing enquiries and complex issues
• Manage service contract and warranty tracking and devise plans on PM scheduling with customers
• Support accounts team in service contract billing related issues
• Support FS manager in service contract proposal preparation
• Monitor demo and loaner asset status & liaise with customers for logistic arrangements
• Assist in SG internal & external events preparation
• Support department in upkeeping customer satisfaction index
• Daily review on Genpact Service-Level Agreement reporting
• Any other duties as assigned

About Olympus:

Our purpose at Olympus is to make peoples’ lives healthier, safer and more fulfilling. We do this through innovation. As a technology pioneer, we design and deliver solutions across our Medical division that make a positive contribution to society.

Our products are used to capture the medical and diagnostic images of our world, from the microscopic to the endoscopic. They are instrumental in furthering research, and for travelling inside the human body to help diagnose, treat and prevent illness.

Our commitment to customers and our social responsibility is the cornerstone of everything we do.

Why work at Olympus?

At Olympus, we are dedicated to fostering a high-performing culture, a collaborative environment, and enabling everyone to shine. Our common values of Patient Focus, Integrity, Innovation, Impact and Empathy, form the foundation of our culture and guide our behaviour, where our people feel like they are making a difference every single day.

Not only will you benefit from a meaningful, rewarding and challenging career, you will have access to a range of benefits:

• A competitive salary package including AWS and Variable Bonus
• Hybrid home office work arrangements
• 18 days of annual leave in your first year
• Health and Wellbeing initiatives (Annual Medical Checkups, Flu Vaccinations, Dental benefits, and Employee Assistance Programs)

What we are looking for:

• Possess a diploma or degree in any discipline
• At least 2-3 years in customer service related functions
• Experience in planning & scheduling
• Proven track records of thriving under fast moving environment

Apply Now:

To submit your interest in this opportunity, select “Apply for this job”.

In the meantime, follow us on:

• LinkedIn - Olympus APAC
• Company website - www.olympus.com.sg

Facilities Assistant

Work Location: Bukit Batok Clubhouse

What you’ll be doing:

• Maintain smooth operations of events/activities in the Clubhouse
• Moving tables, chairs, equipment,
• Set-up of function rooms for events,
• Manage Sound System,
• Perform checks on Members entering pool,
• Perform Safe Distancing checks
• 6 days work week (42 hrs per week)
• Other ad-hoc duties assigned

We want you, if you have/are:

• Min. PSLE
• No experience required
• Good learning attitude
• Must be physically fit as carrying/moving of items is required
• Able to work shifts, weekends and public holidays

We regret that only shortlisted candidates will be notified.

Job Highlights

• flexible hours, attractive health package,Year End Bonus.
• multitask skills.
• Read and write in english and chineses are required.
• Singaporean and PR only.

Job Description

We are looking for a skilled Senior Account Executive to undertake day-to-day office activities.

Working days: 5 days / week ( Monday - Friday)

Working Hours: 9AM until 6PM / 10Am to 7PM

Break hours: 1 hour

Daily working hours : 8 hours

Responsibilities :

• Import & Export orders , shipments and payments, commission invoice issuing and payments as instructed by the Managers.
• Quality claims & product discrepancy issues
• Reconcile bank statements with the payments of the customers.
• Participate to the seminars , trainings, or courses that Company will require to keep the staff always updated and for professional grow.
• Maintain files and records of the company
• Maintain a filing system, as requested by company
• Prepare, submit and reconcile expense reports
• Maintain updated all companies databases on daily and weekly base
• Any other ad-hoc task from the Management

Requirement :

• Required language(s): English, Mandarin (in order to liaise with the Mandarin speaking associates)
• At least 2 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Microsoft excel . SAP
• Meticulous, responsible

Responsibilities:

• Responding to daily log in after sales service calls
• Planning of daily service schedule for technicians
• Prepare quotation
• Monitoring spare parts inventory
• Arranging schedule for preventive maintenance
• Other administration duties assigned from time to time

Requirements:

• Preferably with at least year of relevant experience.
• Excellent communication, interpersonal skills, and customer oriented.
• Proactive with a strong ability to prioritize tasks effectively.
• Capable of working under pressure and managing multiple tasks.

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

We are seeking a motivated and customer-focused salesperson to join our sales team. The ideal candidate will have a passion for educational tours, excellent communication skills, and a strong drive to achieve sales targets. As a Sales & Customer Relations Executive, you will play a key role in handling sales enquiries, booking tours, and providing exceptional service to our clients. Join us if you enjoy interacting with people and are looking to challenge yourself in the travel industry, that is only expected to get bigger & better with the recovery from the pandemic!

Job Description

• Handling of sales enquiries, tour bookings, customizations, and amendments.
• Prepare sales quotations, tour proposals and itineraries for customers.
• Assisting with sales outreach, cold calling, EDMs etc.
• Generate leads, reach out to potential clients, pitch and close sales.
• Coordinating with Ops team in relation to sales matters.
• Assist in operational procedures i.e customization of tours, tour logistics and on the ground management.
• Data entry to ensure all sales records, databases are up to date.
• Assist in post-sales work which includes following up with client experience, getting reviews
• Liaising with clients, vendors, and suppliers on behalf of managers.
• Communicate and liaise with finance team with regards to invoices and payments.
• Work with internal and marketing teams to achieve company strategic objectives and goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work effectively in a fast-paced, dynamic environment.
• Proficiency CRM software is a plus
• A passion for the country and culture
• Willing to learn

Job Title: Service Technician (ID4605)
Location: Tuas
Working Hours: Mon to Fri 8.15am – 5.30pm
Salary: $2700-$3500

The Job Responsibilities:
- Responsible for performing outdoor & indoor repair, maintenance and troubleshooting work
- Where there is no outdoor repair, you are required to work within the Company workshop

What It Takes:
• Knowledge Or Working Experience With Diesel Engine, Hydraulic System
• Multiple Language Skills, English & Chinese Are Necessary, Malay/India Is Plus Point

Responsibilities:

• Responding to daily log in after sales service calls
• Planning of daily service schedule for technicians
• Prepare quotation
• Monitoring spare parts inventory
• Arranging schedule for preventive maintenance
• Other administration duties assigned from time to time

Requirements:

• Preferably with at least year of relevant experience.
• Excellent communication, interpersonal skills, and customer oriented.
• Proactive with a strong ability to prioritize tasks effectively.
• Capable of working under pressure and managing multiple tasks.

A high-end Japanese restaurant helmed by a Japanese Master Chef is looking for an apprentice to join his team! This is a great opportunity for a self-motivated individual who is keen to carve out an exciting career in Japanese cuisine to understudy a native Japanese Master Chef.

Job Description & Requirements

Main Responsibilities

· Welcome guests and offer a bespoke dining experience.

· Ensure adherence to quality expectations and standards.

· Perform restaurant cleanliness and presentation of all china, glass, and silver prior to use.

· Mise-en-place preparation.

· Respond to customers’ requests and feedback in an expeditious and professional manner.

· Any other appropriate duties and responsibilities as assigned

Requirements

· Minimum 1 year of Omakase / semi-fine or similar capacity

· Fluency in the Japanese language will be an advantage

· Good knowledge of Japanese cuisine

· Basic PC literacy

· Strict sense of hygiene and safety standards

· Excellent interpersonal & communication skills.

· Willingness to work split shift pattern.