- Receive orders from customers, key into the system and generate invoices

- Proficient in Computer, knowledge in Autocount Accountiong software
- Meticulous, Well Organised, Able to work independently, Willing to learn
- Team player with good communication and interpersonal skills
- Able to start work immediately
- Working hours: 6pm to 10pm

- Receive orders from customers, key into the system and generate invoices
- Place order with suppliers

- Must know Autocount Accounting System
- Meticulous, Well Organised, Able to work independently, Willing to learn
- Team player with good communication and interpersonal skills

- Working hours: 1pm to 9pm
- Able to start immediately
- Ad-hoc duties assigned

Job purpose

As a Customer Service Officer (Order Processing), you will be an integral part of our operations, ensuring seamless order processing and maintaining exceptional customer satisfaction. You'll be responsible for managing orders, addressing inquiries, and providing exemplary service to our valued customers.

Duties and responsibilities

• Process customer orders accurately and efficiently using our designated systems or software.
• Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products.
• Collaborate closely with the sales and logistics teams to ensure timely order fulfillment and resolve any discrepancies or issues that may arise.
• Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations.
• Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction.
• Continuously improve customer service procedures and processes to enhance efficiency and service quality.
• Provide insights and feedback to management based on customer interactions to improve products or services.

Qualifications

• Minimum GCE ‘N’ or ‘O’ Levels or its equivalent
• Fresh graduates are welcome
• Excellent communication skills (verbal and written) with a customer-centric approach.
• Ability to multitask and work effectively in a fast-paced environment while maintaining attention to detail.
• Problem-solving skills and the ability to handle challenging situations professionally.
• A proactive attitude with a commitment to delivering exceptional customer service.
• Proven experience in a customer service role, preferably in the food service or hospitality industry.
• Strong proficiency in order processing software or systems; familiarity with SAP S4 is a plus.

Job Description:

• Ensure the availability of stocks for Maxzi – Shop sales / E-sales, promotion and demonstrations
• Data input and maintain for total Maxzi shop and E-commerce
• Prepare new product listing forms for submission to Customer
• Handle inquiry / quotation from internal and external parties
• External warehouse stocks co-ordination for delivery
• Liaise and communicate with internal departments like purchasing, finance, operations, production. External supplier like SHC, Afon, Simplehost, WNB web designer etc
• Work closely with Maxzi Crew to ensure excellent in-store management of stock and customer satisfaction
• Tracking of E-Commerce sales data monthly
• Resolve problems and handle customers complaints in a timely manner
• Collaborate with team to achieve better results
• Develop and maintain excellent relationships with customers to benefit development of the products
• Undertake ad-hoc projects as and when assigned to support branding and marketing initiatives like event, exhibition, or conferences
• Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies, and general duty of care
• Ad-hoc duties or any other sales supporting functions

Job Requirements:

• Proficient in Microsoft Excel, Words and PowerPoint
• Diploma or equivalent work experience
• Fast learner, motivated and committed
• Aptitude in delivering attractive presentations
• Good communication and interpersonal skills
• Willingness to learn and innovate
• Responsible and independent

About Us:

https://youtu.be/tLQKfi85FSg

Customer Service Advisor, CV Operations Department

Job Highlights

• Performance bonuses
• Comprehensive medical and insurance coverage
• Professional Development and Career Progression

Job Description

1. Represent the Company in a professional manner as a front line employee

2. Identifying and responding to customers’ needs by providing technical advice

3. Work as a team with internal and external stakeholders like customers, contactors, workshop & etc

4. Prepare quotation and raise Work Orders accordingly

5. Raise job orders to workshops & contractors

6. Liaise with controllers & contractors on service/repair quality and price of work

7. Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers

8. Update the service/repair schedule and vehicle collection with customers

9. To perform basic investigation into customers’ complains and rectify the problems by coming up with recommendation within guidelines

10. Escalate more pressing issues to Supervisors.

11. Performs ad hoc duties as assigned by Supervisors

Requirements

• Possesses problem solving ability & a customer centric mindset
• Good communication skills
• Proficient in basic MS Office
• Possesses problem solving ability & a customer centric mindset
• Prior working experience in the automotive industry in the workshop or similar role for at least 1 years preferred (will also consider those without)
• Strong customer fronting experience

Job Descriptions

1. Collect and deliver linen between factory and customer

2. Loading and unloading trolley

Job Requirement

1. Obtain Class 3 driving license

2. Physically fit to work as driver

3. With Class 4 driving experience will be advantage

4. 6 days work week

Interested, please contact 65788067 /8075 /8079 for enquiry

or walk in interview at 39A Senoko Way Singapore 758055.

We are looking for individuals with positive and outgoing personality willing to take up our front line customer service position. You will be working in the front line providing quality service to customers, handling their transactions and responding to their queries. Your responsibilities will include:

• Attend to customers’ requirements, feedback and complaints in an efficient and service-oriented manner via front desk service, phone and internet enquiries
• Effectively explaining company policies and services to customers
• Handle day-to-day operational duties of the school, which includes but are not limited to fees transactions
• Perform basic accounting and reporting duties
• Perform general administrative duties
• Perform the above duties as part of the customer service team

Requisites

• Strong interest in customer service and relationship-building
• Team player with good communication and interpersonal skills with good command of spoken and written English
• Highly responsible, organized and able to multi-task and work independently
• Preferred applicant with diploma in customer service but any diploma holder may apply
• Fresh graduates may apply but customer service experience will be an added advantage
• Able to work under pressure and in a fast-paced environment
• MUST work weekday evenings
• MUST work shift and weekends (BOTH Saturdays and Sundays)
• Actual monthly remuneration will depend on the actual designation and background of applicant

Job description
Functional objectives (Role / desired outcome)
• Integrated and effective customer service hub with close cross-regional and -functional alignment.
• High customer satisfaction and loyalty via above-average customer service levels.

Tasks and Responsibilities
• Develop and execute a comprehensive customer service strategy for the Asia region in alignment with the company's overall business strategy.
• Monitor and analyze customer feedback as well as current processes to identify areas for improvement and develop as well as implement action plans accordingly (incl. resource allocation).
• Set and approve targets for the functions within the Asia CS hub and ensure their achievement.
• Effectively manage the CS organization to ensure delivery of outstanding service – meeting or exceeding the commitments made to customers.
• Provide regular reports on customer service performance to senior management and handle the escalation process to them.
• Ensure compliance with all relevant regulations and standards related to customer service.
• Collaborate with Frontline Sales to identify and capitalize on cross-selling and upselling opportunities.
• Lead the CS team by providing coaching and performance mgmt. to foster a positive environment that encourages employee retention and satisfaction.

Education and professional knowledge:
• 5+ years of experience in customer service, ideally with experience in leading a regional / cross-border Customer Service organization.
• Preferably working in a medium-sized manufacturing company.
• Building and developing a multi-national customer service team.
• Demonstrated expertise in project management and the ability to plan and organize strategic initiatives related to customer service.
• SAP knowledge and experience is a must.
• Profound knowledge of the customer service landscape, including customer needs, key market developments and strategic options.
• Demonstrated expertise in project management and the ability to plan and organize strategic initiatives related to customer service.
• Excellent interpersonal skills and ability to manage and align stakeholders, including customers, suppliers, and internal teams and management.
• Bachelor’s or Master’s degree in management or related field, with excellent English language skills both orally and in writing.

• Required skill(s): Electrical, refrigeration and/or Mechanical Engineering knowledge.
• On Site Field Service Job.
• Willing to do hands-on technical work.
• Perform temperature & humidity calibration for chambers & ovens.
• Keen to learn technical skill.
• Proficient in Microsoft Excel.
• Possess Class 3 driving licence.
• Good in spoken/written English.
• Entry level is welcome to apply.
• Singaporeans.

• Checking the daily cash balance
• Interacting with the customers that come to the counter
• Organizing all the work they do and maintaining the accounting records
• Reporting discrepancies they find within the accounts to their superiors
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
• To assist in taking orders from customers
• To assist in cashiering duties and responsibilitiesTo assist in cashiering duties and responsibilities
• To ensure cleanliness of equipment and surroundings
• To Prepare Ice and Hot Beverages
• Any other duties assigned by supervisor/manager

Yishun

Monday to Friday 9am to 6pm

Need to travel to China

Salary up $4000 (Salary commensurate with experience)

Japanese MNC

Semicon industry

Duties and Responsibilities
Service matters:
- Liaising directly or indirectly with external customers in Singapore or other countries for any service/ technical related matters.
- Account Management directly or indirectly be it technical or support related matters.
- Respond to customer sites when require.

Operations matters
- Inventory control such as controlling the movements of the spare parts in the store and monthly stock-taking of part etc.
- Issue Service order / Service report / Quotation to either appointed agent or customers.
- Prepare and update all service reports to be submitted weekly for any service tasks or response carried out.
- Liaising with external vendors, customers and Headquarter on any related issues and enquires.
- Impart machine/ service knowledge to peers so as to build up the service capability.
- Conduct demo/ trainings for customers / peers as and when require.
- Able to provide service support overseas as require.
- All other related work as assigned by superior.

Requirements

• Diploma/Degree in mechanical/mechatronics or related engineering
• No experience can apply as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Job Description

• Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
• Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.
• Resolves customer service issues for complex, multi-country or multi-regional accounts. Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries. Influences changes to production and/or shipping schedules and price changes.
• May identify and follow up on business opportunities.
• May be responsible for project management of country, regional or multi-country projects.

Qualifications

• Bachelors or Master or University Degree, or equivalent education in any field.
• 2+ years of relevant work experience in customer service operations or order processing/fulfillment handling Korea customers / market.
• Excellent interpersonal communication skills, both in English and Korean (written and verbal).
• Proficiency in MS Office – Word, Excel, PowerPoint
• Knowledge in SAP or similar ERP system is preferred but not mandatory
• The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks
• Equipped with business acumen preferred, with customer centric mindset
• Goal oriented and self-driven who can focus and motivate others to meet business objectives
• Ability to handle multiple projects and still maintain daily responsibilities.
• Excellent phone skills with capability to handle high call volumes.
• Good team player who can cooperate cohesively within the team and with cross functional teams
• Fast and meticulous attention to details worker who can handle orders accurately and efficiently.
• Proactive and experienced problem solver who can make sound decisions, manage escalation and deal with strong personalities effectively.
• Comfortable with technology and IT tools, with keen eye to digitalize work processes
• Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
• Ability to work extended shift on when necessary, especially on the last few business days of the month.
• Korean Language expertise is a MUST.

Job Highlights

· Need to work on weekend and PH

· Must have relevant expirence

Job Description

· Provide warm and friendly service to our customers.

· Taking orders and responding to customer queries, resolving issues where possible and referring to managers when needed.

· Serve food and beverage timely and accurately.

· Ensure cleanliness of the restaurant at all times.

· Process cashier transactions.

· Perform ad-hoc duties when required

· Provide answers to queries presented by clients regarding services and offers made available by the restaurant

· Clean all tables after clients have left and get such tables prepared for the next set of clients

· Serve and pack warm foods to clients in an effective manner and in strict accordance to the orders of such clients

· Assist kitchen staff and outdoor delivery staff whenever such assistance is required

· Maintain chart of all available deals and products periodically and refresh such chart on daily basis.

We thank you for your interest and we regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.

EA License ID: 18C9520

EA Registration ID: R1765753

Job Description

• Perform Electrical Works including wiring and assembly work
• Set up and install Surveillance equipment and systems
• Maintain and perform troubleshooting for Surveillance equipment and systems
• Any ad-hoc duties as assigned

Requirements

• Min. Diploma in Electrical/Electronic Engineering
• Min. 2 years relevant experience
• Preferable with Class 3 driving license
• Ability to work independently and as a team-player
• Able to perform shift work and work on weekends and public holidays

• to performing routine servicing for ladies sanitary bins, air freshener and dust mat
• installation of dispensers (drill & tape)
• able to work independently
• class 3 or 3A licence (Van)
• no experience required
• full-time job
• 5.5 days work
• multi-language preferred
• Interested applicant may call 67347973 for interview

JOB DESCRIPTION

Department: Quality Assurance

Report to: Senior Engineer

Functional Relationships with:

Relationship with Production, Process Engineering, Machine Engineering, Quality Control, Sales

POSITION PROFILE:

Based in: Singapore

Job Site: Yishun

The successful candidate will: take charge of customer handling (care/support) scope. Provide statistical information about MLCC customer complaint for quality improvement by identifying the testing methods and samples and provide necessary support to various departments.

Key Duties & Responsibilities:

• Handling of internal complaint from production, sales etc.
• Handling of external complaint from customers
• Analysis the complaint and establish statistical data by identifying sample size and acceptable error
• Monitor and review quarterly data based on customer’s complaint
• Prepares reports by collecting, analyzing and summarizing data
• Provide recommendations for improvement and reduction of complaint
• Provide technical support to the customer
• Manage of detective material return

Ability / Competency Required:

• Degree in any Engineering field
• Good interpersonal and communication skills
• Ability to work well in a team
• Problem solver
• Ability to perform multi-tasking
• Knowledge of IATF16949 will be an added advantage
• With statistical knowledge
• Attention to detail

Job Summary:

We are seeking a talented Technical Consultant – Microsoft Dynamics Customer Engagement (CE) to join our team. The ideal candidate will play a key role in designing, developing, and implementing CRM solutions using Microsoft Dynamics CE (formerly Dynamics 365 CRM). You will collaborate with cross-functional teams, analyze business requirements, and ensure the smooth delivery of tailored solutions that drive customer engagement, optimize operations, and enhance business value.

Key Responsibilities:

• Solution Design & Development:Design, configure, and customize Dynamics CE modules (Sales, Marketing, Customer Service, Field Service).
  Develop plugins, workflows, and custom scripts to extend platform capabilities.
  Integrate Microsoft Dynamics CE with other systems and applications using APIs and connectors (Power Platform, Azure services).
  
• Client Collaboration & Requirements Gathering:Engage with clients and stakeholders to understand business needs and translate them into technical solutions.
  Conduct workshops and requirement analysis sessions to gather functional and non-functional requirements.
  
• Implementation & Deployment:Perform end-to-end implementation of Dynamics CE, ensuring successful system integration and smooth go-live.
  Configure security roles, business rules, entities, and dashboards tailored to business processes.
  
• Testing & Troubleshooting:Perform SIT/UAT testing and troubleshoot technical issues to ensure quality delivery.
  Provide post-implementation support and maintenance to ensure system stability and user adoption.
  
• Documentation & Training:Create technical documentation, including solution design documents and user manuals.
  Provide training to end users and support teams to enable effective use of the Dynamics CE platform.
  

Qualifications & Skills:

• Education: Bachelor’s degree in Computer Science, Information Technology, or related field.
• Experience: 3+ years of experience working with Microsoft Dynamics CE / Dynamics 365 CRM.
• Technical Skills:Proficiency in customizing and extending Dynamics CE using C#, JavaScript, Power Automate, and PowerApps.
  Experience with Azure integration, Power BI, and other Microsoft tools.
  Strong knowledge of SQL Server, data modeling, and relational databases.
  Familiarity with CRM workflows, business process flows, and plugins.
  Knowledge of RESTful APIs and third-party integration methods.
  
• Soft Skills:Strong problem-solving abilities and attention to detail.
  Excellent communication and client-facing skills.
  Ability to work independently and in collaborative team environments
  

We are seeking an experienced Technical Consultant for Microsoft Dynamics Customer Insights to join our team. The ideal candidate will play a key role in helping clients leverage the power of Dynamics 365 Customer Insights (CI) to improve customer engagement, optimize business processes, and gain actionable insights. The consultant will design, implement, and customize solutions that integrate with various data systems to deliver personalized customer journeys and insights.

Key Responsibilities

• Solution Design and Development:Collaborate with business stakeholders to understand requirements and propose innovative solutions using Microsoft Dynamics Customer Insights.
  Customize and configure the CI environment, including data ingestion pipelines, audience segmentation, customer profiles, and data unification models.
  
• Integration and Data Management:Integrate CI with other systems (e.g., Dynamics 365 CRM, ERP, Azure services, Power Platform, and third-party applications).
  Design data models, data flows, and APIs to ensure seamless data ingestion, enrichment, and export.
  Ensure data quality and establish best practices for data governance and compliance with GDPR and other relevant standards.
  
• Implementation and Support:Oversee the end-to-end deployment of Customer Insights solutions, ensuring alignment with business objectives and technical specifications.
  Provide hands-on technical support during UAT, system testing, and post-deployment stages.
  Develop and maintain technical documentation, including architecture diagrams, configurations, and user manuals.
  
• Client Engagement and Consulting:Act as a trusted advisor to clients, guiding them on best practices for customer data platforms, analytics, and actionable insights.
  Conduct training sessions for end-users and administrators on the effective use of Customer Insights and its features.
  Collaborate with cross-functional teams (sales, marketing, development, data science) to align technical delivery with business goals.
  

Required Skills and Qualifications

• 3+ years of experience in implementing Microsoft Dynamics 365 solutions, with a focus on Customer Insights.
• Strong understanding of customer data platforms (CDPs) and how they drive customer engagement and analytics.
• Expertise in data modeling, data transformation (ETL), and integration with external data sources.
• Hands-on experience with Power BI, Azure Data Factory, Azure Synapse Analytics, or related cloud services.
• Familiarity with CRM systems (e.g., Dynamics 365 Sales, Marketing, or Customer Service) and their integration with CI.
• Strong programming knowledge (e.g., Power Automate, JavaScript, C#, or SQL).
• Proven ability to troubleshoot technical issues and provide customer support.
• Experience with data governance, privacy laws (e.g., GDPR), and data security best practices.
• Excellent communication and presentation skills, with the ability to translate technical concepts for non-technical stakeholders.

Job Descriptions:

1. HR Administration:

• Maintain employee records, including personal details, attendance, and leave records.
• Prepare HR-related documentation such as employment contracts, HR letters, Internal memos, etc.
• Assist in conducting employee orientation, off-boarding sessions, and communicating HR policies.
• Ensure the HRIS (Human Resource Information System) is up to date with accurate employee information.
• Generate reports and metrics from the HRIS to support decision-making processes.
• Oversee the attendance tracking system, ensuring accurate and timely recording of employee hours.
• Manage leave applications and approvals, maintaining accurate leave balances for all employees.
• Generate reports related to attendance, leaves, and overtime for management review.

2. Payroll Computation:

• Execute end-to-end payroll processing for employees, ensuring accuracy and compliance with local regulations.

3. Employee Relations:

• Act as a point of contact for employee inquiries and concerns, fostering a positive work environment.
• Assist in organizing team-building activities and employee engagement initiatives.

4. Training and Development:

• Support in organizing training programs and workshops to enhance employee skills and knowledge.

5. Welfare Club Matters

• Provide support for all welfare club activities and initiatives.

Other ad-hoc assignments.

Requirements:

• Diploma/Degree in Human Resource Management, Business Administration, or a related discipline.
• At least 2-3 years of relevant HR experience, preferably within the catering, food & Beverage sector.
• Well-versed in Singapore’s employment laws, including work pass regulations for foreign workers, salary computation, leave administration, and other related HR processes.
• Strong organizational, interpersonal, and communication skills, with the ability to interact effectively at all levels within the organization.
• Proficient in Microsoft Office and HR management software (e.g., Infotech).
• Cheerful, positive, and eager to learn, with a proactive and adaptable attitude.

Singaporean or Singapore Permanent Residents are welcome to apply.

AWS, VB, Insurance, Staff Discount, Staff Meal and etc

Work Location:

Now til March 2025 - Food Xchange @ Admiralty

Apr 2025 onward - Boon Lay (near Jurong Point Shopping Mall)

Job Responsibilities:

• Plan and organize daily delivery schedules, optimizing routes for efficiency and timely delivery.
• Allocate orders based on geographical locations, traffic conditions and driver availability.
• Track and update any last-minute changes in delivery orders.
• Monitor drivers’ schedules, ensuring all deliveries are on track
• Conduct periodic reviews of driver performance, including punctuality, and adherence to safety and service standards
• Provide insights and recommendations to improve delivery times and customer experience.
• Generate daily, weekly, and monthly performance reports, highlighting areas for improvement in delivery logistics.

Job Requirements:

• Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• At least 1-2 years of experience in logistics, scheduling, or delivery operations, preferably within the catering or F&B industry.
• Familiarity with Singapore’s road network
• Knowledge of vehicle management systems and GPS route optimization tools.
• Ability to respond quickly to unexpected changes and handle high-stress situations, especially during peak periods.
• Excellent organizational skills with the ability to manage multiple deliveries under tight deadlines.
• Strong communication and interpersonal skills, with a customer service-oriented mindset.

Singaporean or Singapore Permanent Residents are welcome to apply.

AWS, VB, Insurance, Staff Discount, Staff Meal and etc

Work location: Food Xchange@Admiralty

Key Responsibilities:

• Operational Management:Oversee daily operations of the warehouse and assembly line to improve efficiency.
• Team Leadership:Manage and guide a team of 7 employees, promoting teamwork and development.
• Quality Control:Ensure products meet quality standards before delivery, and establish quality assurance processes.
• Process Optimization:Identify and implement improvements to enhance operational efficiency.
• Supply Chain Management:Manage inventory and coordinate with suppliers to ensure timely delivery of materials.
• Customer Engagement:Build and maintain strong relationships with clients, ensuring their needs are met and feedback is incorporated. Oversee the assembly process for customer orders, ensuring high-qualitydelivery.
• Communication and Coordination:Conduct daily video meetings with the headquarters inChina, using the local language to ensure accurate information transfer.Analyze operational performance and report key metrics to the CEO and stakeholders.

Skills:

• Strong strategic thinking and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Knowledge of quality assurance processes and inventory management.
• Ability to communicate effectively with the headquarters in China using the local language.

Key Responsibilities:

• Operational Management:Oversee daily operations of the warehouse and assembly line to improve efficiency.
• Team Leadership:Manageand guide a team of employees, promoting teamwork and development.
• Quality Control:Ensureproducts meet quality standards before delivery, and establish quality assurance processes.
• Process Optimization:Identifyand implement improvements to enhance operational efficiency.
• Supply Chain Management:Manage inventory and coordinate with suppliers toensure timely delivery of materials.
• Customer Engagement:Buildand maintain strong relationships with clients, ensuring their needs aremet and feedback is incorporated.
  Oversee the assembly process for customer orders, ensuring high-qualitydelivery.
• Communication and Coordination:Conduct daily video meetings with the headquarters inChina, using the local language to ensure accurate information transfer.Analyze operational performance and report key metrics to the CEO andstakeholders.

Skills:

• Strong strategic thinking and problem-solvingabilities.
• Excellent communication and interpersonal skills.
• Knowledge of quality assurance processes and inventorymanagement.
• Ability to communicate effectively with the headquartersin China using the local language.

Responsibilities:

• Answering of customer calls, emails etc
• Coordinate order processing, delivery and returns of customers’ orders
• Monitor customers’ aging report and payments received
• Key in customers orders
• Liaise with operations team to ensure timely delivery
• Provide support to sales & logistics team
• Other ad-hoc duties as assigned

Requirements:

• Minimum 1 year experience in Admin / Customer Service roles
• Able to multi-task
• Team player
• Able to work in a fast-paced environment
• 5.5 work days
• 4 to 6 months contract for Maternity Cover

Responsibilities:

1. Customer Support (Online & Walk-in):Handle customer inquiries through various channels (phone, email, live chat, and in-person).
   Provide accurate information about products, services, and company policies.
   Assist customers with product issues, general questions, and troubleshooting.
   
2. Returns and Refunds:Process customer returns and refunds efficiently, ensuring all necessary documentation is complete.
   Coordinate with the warehouse and logistics team to ensure smooth product return processes.
   Track returned items, check their condition, and update inventory records accordingly.
   
3. Supplier Claims:Maintain records of defective or damaged products returned by customers.
   Coordinate with suppliers to submit and follow up on claims for damaged or faulty goods.
   Ensure timely reimbursement or replacement of products from suppliers.
   
4. Record Keeping & Documentation:Keep accurate and detailed records of customer interactions, returns, and refunds.
   Maintain organized files for customer service-related documents (return slips, refund records, etc.).
   Update and manage customer records and order statuses in the company’s CRM system.
   
5. Problem Solving:Handle complaints in a calm and professional manner, providing suitable solutions.
   Investigate and resolve customer service issues by liaising with internal teams and suppliers.
   Proactively escalate unresolved issues or repetitive problems to the relevant departments.
   
6. Reporting:Generate reports on customer inquiries, complaints, and resolution times.
   Provide feedback on recurring issues to help improve customer service processes.
   
7. Team Collaboration:Work closely with the sales, operations, and warehouse teams to ensure seamless service.
   Participate in team meetings to discuss common customer issues and service improvement strategies.
   

Requirements:

• Proven experience in customer service, preferably in e-commerce or retail.
• Strong communication and interpersonal skills.
• Ability to manage time effectively and prioritize tasks.
• Detail-oriented with strong organizational skills.
• Proficiency in customer relationship management (CRM) software is an advantage.
• Knowledge of product returns and claims processes is a plus.
• Ability to work both independently and as part of a team.

Key Responsibilities:

Customer Interaction:

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Resolve customer complaints, concerns, and issues efficiently, ensuring timely and satisfactory outcomes.
• Assist customers with order placement, tracking, cancellations, returns, and exchanges, ensuring a smooth and seamless shopping experience.

Product Knowledge:

• Develop and maintain a deep understanding of the company’s products, services, and ongoing promotions.
• Provide accurate product information and personalized recommendations based on customer needs and preferences.

Customer Experience Improvement:

• Gather and analyze customer feedback to identify trends and areas for improvement.
• Collaborate with the e-commerce and marketing teams to enhance the online shopping experience and drive customer satisfaction.
• Help refine and implement customer service policies and procedures to optimize service quality and consistency.

Administrative Tasks:

• Maintain accurate and detailed records of customer interactions, transactions, and resolutions.
• Support the creation and updating of FAQs, help guides, and self-service resources to empower customers with essential information.

Delivery Route Planning:

• Work with drivers to plan and optimize delivery routes for timely and efficient deliveries.
• Monitor delivery progress, communicate any delays to customers, and coordinate with drivers to quickly resolve logistical challenges.
• Continuously review delivery processes to minimize delays and improve overall customer satisfaction.

Requirements:

Educational Background:

• Minimum of a High School Diploma or equivalent.

Experience:

• 1-2 years of customer service experience, preferably in an e-commerce or retail environment.

Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and keen attention to detail.
• Proficiency with customer service software, e-commerce platforms, and Microsoft Office Suite.
• Ability to multitask and manage time effectively in a fast-paced environment.

Personal Attributes:

• Empathy, patience, and a positive attitude when engaging with customers.
• A proactive approach and a genuine desire to help and support customers.
• A collaborative team player with a cooperative mindset.