Responsibilities:

• Oversee the call center department.
• Handle incoming calls and feedback from emails or texts.
• Communicate with suppliers and customers.
• Coordinate with suppliers and schedule meetings with them to complete orders
• Arrange and oversee communications, reports, or paperwork with clients and suppliers.
• File a report for any booking system errors.
• Additional ad hoc tasks.

Requirements:

• Degree or Diploma in relevant studies
• At least 4-5 years of customer service experience
• Experience in customer service with tech companies is preferred

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Our client is a Global Manufacturing MNC, one of the leading players in the Oil & Gas servicing sector. Due to their current expansion plan, they are looking for a Customer Support Coordinator to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities:

• Assisting in acquiring and developing Company’s products.
• Manage in generating and processing of sales order schedules.
• Regularly engage/communicate with customers for sales.
• Offering consistent and efficient post-sales support to customers.
• Manage daily operations and orders in hand by liaising/cooperate with other departments.
• Responsible for the creation of necessary service manuals and procedures documentation by coordinating with the service department and customers to ensure timely availability.
• Acquiring technical information, drawings and data as needed.
• Coordinating with marketing team on customers’ needs.
• Active participation in meetings (e.g production and sales order review).
• Any other duties as assigned.

Requirements:

• Min Diploma or Degree in Business or other relevant equivalent field of study.
• Min 3 years relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Responsibilities:

• Mainly assist the Service Operations Engineers.
• Offer customer service to all client in an effort to increase satisfaction and service sales.
• Provide the Service Field Executive input on a regular basis to enhance efficiency of Service Operations.
• Support Service Operations Engineers in achieving their service sales goals and collecting payments.
• Strengthen partnerships with both contractual and non-contractual clients.
• Guarantee service sales forecasts and work pricing are accurate.
• Uplift and encourage department employees.
• Motivate service operations engineers to pursue service sales prospects.

Requirements:

• Minimum certificate in science or engineering, or similar studies
• Knowledge of maintaining and repairing air conditioners
• Capable of using Microsoft Office programs

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Help with all phases of mergers and acquisitions, investments, and other strategic transactions, including due diligence, transaction document preparation and negotiation, closing support, and post-closing integration.
• Drafting and helping to prepare materials for committee and board meetings.
• Supporting additional unique corporate initiatives.
• Collaborating closely with both external advisors and our internal business teams.
• Creating and negotiating contracts for a range of commercial endeavors.
• Supplying the functional teams in HR, finance, marketing, technology, supply chain, and operations with legal support
• Providing guidance on risks and aiding in the execution of the group compliance program (e.g. competition law, bribery and corruption, money laundering, trade sanctions, data privacy).
• Assisting with group governance and secretarial requirements for the business.

The chosen candidate should exhibit the following abilities and qualities:

• 5 years of PQE and qualified as a solicitor in both England and Wales.
• Prior experience working in a mid- or upper-tier legal firm's corporate team.
• Familiarity with a range of national and international business issues, such as mergers and acquisitions, corporate restructuring, entity formation, and joint ventures.
• Familiarity with managing outside counsel, conducting diligence, overseeing closings, and drafting and negotiating transaction documents.
• Sensible and astute business judgment.
• Strong interpersonal abilities; capable of demystifying complicated topics in an understandable and appealing way.
• The capacity to efficiently oversee tasks with little guidance.
• Excellent interpersonal abilities and background working in a multicultural, international setting.

Job Role

This position is responsible for applying technical competence, along with a brand-aligned customer experience, that delivers first time product service resolution to our customers as per operational service standards.

Specific Responsibilities

The individual will be involved to:
- Keep current with knowledge of all products and their technical capabilities through training, service manuals and other available content.
- Ensure service van is continuously stocked with spare part inventory to enable first time service resolution.
- Accurately evaluates product faults to determine the cause of repair work and its estimated cost to the customer.
- Repair product faults and ensures full and final test of product to assure first time, quality resolution

- Perform product installations and changeovers as per planned requirements.

Competencies

1) Minimum NITEC Built Environment/Electrical/Mechanical with HVAC knowledge

2) Experience in installation, repair of kitchen appliances a great advantage.

3) Basic wireless knowledge and computer network.

3) Able to read, write and communicate in English

4) Troubleshooting skills

5) Possess Class 3 driving license

6) Available Immeidately

Responsibilities:

• Attend to customers' enquiries and feedback on customer orders' status
• Manage and oversee all inbound and outbound inventory activities
• Review materials forecast and execute supply plan
• Analyze Forecast Variance and identify strategies to improve the Forecasting process to minimize the variance.
• Analyze the variance of demand and supply
• Monitor the fulfillment gaps, drive investigation of root cause and recovery plan
• In-charge of inventory control and analysis
• Ad hoc duties as assigned

Requirements:

• Diploma in Supply Chain Management, Logistics or equivalent
• 1 - 2 years of customer service/ supply chain/ inventory distribution management experience

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Your Role

We are looking for a Patient Service Executive in assisting the Operations Manager and clinic teams in daily activities.

What Will You Do

• To assist the Operations Manager in planning and reporting activities.
• To work closely with the clinic teams in reinforcement positive morale, business execution and uphold company values.
• To attend to patients courteously with qualitied service standard.
• To perform front-desk duties like making appointments, billing and payment collection, handle enquiries like emails, phones, walk-in customers.
• To assist the radiographers or nurses if required.
• To assists in preparing patients for scans and bring them to the scanning room.
• To perform claims submission on insurance or Medisave, and verification of particulars and limits in various claims portal.
• To provide financial counselling for radiological procedures.
• To perform any ad-hoc duties assigned by the management.

What Do We Want

• At least a GCE N or 'O' level, NITEC in Nursing or WSQ Higher Certificate in Healthcare Operations.
• Have experience in healthcare industry and able to perform Phlebotomy would be added advantage.
• Customer oriented and have passionate in the Healthcare industry.
• Good interpersonal and communication skills.

Responsibilities:

• Oversee, revise and plan the maintenance schedule
• Inspect and oversee all maintenance visits are completed before end of contracts.
• Monitor all follow-up jobs and KIV to ensure engineers accomplish it and inform the finance team.
• Facilitate communication between the sales and operations teams.
• Support Service Operations Engineers in achieving their service sales goals.
• Strengthen partnerships with both contractual and non-contractual clients.
• Guarantee service sales forecasts and work pricing are accurate.
• Uplift and encourage department employees.
• Perform ad hoc duties.

Requirements:

• Minimum certificate in science or engineering, or similar studies
• Capable of using Microsoft Office programs
• Communication, verbal and written skills

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Our client is Singapore’s leading sustainability-driven energy company. Due to their current expansion plan, they are looking for a Customer Relations Officer to join their Sales and Operations team, with the goal of further developing the already high-performing team. They are located in the Town.

Working days: Work 4 days per week including both weekends

Working Hours: 10.30am to 9.30pm

Responsibility:

• Handle operational matters, collaborating with the sales team for effective sales fulfillment.
• Generate Sales Orders, call center, and online orders.
• Ensure excellent service, addressing customer complaints and concerns promptly.
• Arrange and update appointments for commercial customers, liaising with the Commercial team.
• Other ad-hoc duties or reassignments as required

Requirements:

• Minimum O level qualification.
• Preferably 1-2years with relevant experience
• Computer literate

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115655 (Michelle Yeo Swee Xiang)

Highlights:

• AWS & Performance Bonus
• 4 stop bus from Pioneer / Boon Lay MRT
• 5 Days Monday - Friday

The Challenges:

• Receive and review customers’ stock forecast
• Compile stock forecast by supplier and customer
• Prepare customer’s stock forecast report
• Attend scheduled meetings as and when is required
• Raise alert to customers when off-take trend does not align with forecast.
• Raise alert to customers on indent stock list near to expiry
• Raise PR to Procurement – By Supplier
• Review supplier’s fulfilment, ensure shipment ETA on track
• Monitor inbound shipment from suppliers
• Raise alert to Sales on any stock or shipment lapse/delay
• Attend scheduled meetings as and when is required
• Make necessary purchase adjustments when customer’s off-take trend does not align with forecast
• Upkeep stock monitoring portal
• Ensure real-time information at all time
• Input Customer’s monthly forecast, customer’s actual monthly off-take, Full-in stocks, supplier’s monthly inbound shipment dates
• Raise alert to Sales when off-take over demand trend is detected
• Timely review FULL-IN stocks, ensure no over-stocking

Qualifications & Skills

• GCE “A” Level or its equivalent.
• 1 to 2 years of experience in Customer Service role and have knowledge in inbound & outbound shipment arrangements.
• PC literate
• Good interpersonal and communication skills

Interested Applicants, please submit a copy of your updated resume (in MS Word Format) and send to [email protected]

Talents@Work Pte Ltd (21C0501)

Joshua (R22107946)

*We regret to inform that only shortlisted candidate will be notified. Thank you

Job Requirements:

• Diploma / O level or its equivalent.
• Must have minimum 1 -5 years’ experience providing administrative support.
• Knowledge of administrative and clerical procedure such as word processing, email and managing files and records.
• Must have experience in cashiering, scanning, data entry, and printing type of job.
• Good organization, time management and scheduling skills.
• Good verbal and written communication skills.

Responsibilities:

• Offer client services to contract customers.
• Maximize service sales and customer satisfaction.
• Provide the Executive and Field Service frequent feedback to raise efficiency of Service Operations.
• Guarantee that the profit margin, service sales objective, and payment collection are achieved.
• Strengthen partnerships with both contractual and non-contractual clients.
• Guarantee service sales forecasts and work pricing are accurate.
• Pursuit quotations to yield high success rate
• Uplift and encourage department employees.
• Promote leads for service sales

Requirements:

• Degree or Diploma in Electrical or Mechanical or an equivalent qualification
• At least 2 years of technical experience of HVAC systems, Chiller Plants, Airside, and Building Services.
• Has a good record of Customer Support

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Scope:
• In charge of registration of patients
• Scheduling of appointments
• Assist patients with the self registration
• Attend to patients' enquiries and needs
• Handling of phone calls and ad-hoc admin duties

REQUIREMENTS:

• Minimum GCE O levels/A Levels/Diploma in any discipline
• No working experience required as on-the-job training is provided
• Good communication and interpersonal skills

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

Location: Ubi / Macpherson

Working days : Monday - Friday (830am to 530pm)

Salary range: $2,000 - $3,300 (depend on experience)

Job Responsibilities

• Managing Shipment Schedules
• Liaise with Factory and Logistic Companies for Inbound and Outbound Deliveries.
• Process and Generate Shipping Invoices and DO
• Verify merchandise shipped by matching bills of lading; reconciling quantities; noting discrepancies.
• Keeps customers informed by forwarding notices, shipment date and method, and current status; answering questions.
• Checking and confirming order status on pick-up and deliveries.
• Maintain, Track and log information in the system.
• Coordinate & expedite requests, time-specific pickups and deliveries and other special requests.

Job Requirements

• Diploma or at least 3 years of working experience in the related Customer Service or freight forwarding industry is preferred

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Job Descriptions

Service Ambassador reports directly to the Assistant Entity Manager 1 & 2 and Entity Manager

• Welcomes customers when they arrive.
• Greets diners to the table upon arrival and introduces them to the menu.
• Maintains familiarity with menu items and brand information to answer customer’s questions and give recommendations.
• Ensures proper hygiene as prescribed in the company guidelines
• Understands and adheres to proper food handling, food safety and sanitation standard during food preparation, serve and clean up. Ensures proper uniform, punctuality and grooming are according to company policy and standard.
• Taking orders of the customers and entering them into the POS system to be processed and transferred to the kitchen.
• To receive and confirm reservations.
• To collect food orders from the kitchen and verify that it is plated correctly.
• Processes payments to customers.
• Dishwashing of dirty cutleries.
• Proactive in handling and resolving customer’s problems, if necessary.

Benefits

• Able to redeem at least 1 meal per shift at any of our entities.
• 20% off to family and friends across our outlets.
• Uniforms provided
• 10 days Annual leaves + 1 every each year of service
• 14 days outpatient sick leave, 60 days hospitalisation (inclusive of outpatient)
• Able to claim $30 per visit to the clinic (max $200 a year)
• Able to claim $100 dental a year
• Monthly-based sales incentives
• Annual training allowance of $500
• Referral bonus up to $1,200
• 1 week paternity leave (non-Singaporeans)
• Baby Bonus, $300 per child
• 1 day birthday leave
• Corporate discounts with our partners

Working hours

• 50 hours, 5 days a week, non-fixed off days. Rotating shift.

Our client is a MNC company, one of the leading players in the FMCG sector. Due to business needs, they are now recruiting a Customer Service Officer to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities of Customer Service Officer:

• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience in telesales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

The service engineer will be reporting to the Project manager and Workshop Manager and will be working for the maintenance, installation, commissioning of the Life-Saving appliances installed on board our customer’s vessels and workshop.
This is a hands-on role requiring the service engineer to work on board vessels and within the company' workshop located in Tuas.
The candidate will join a young and dynamic team.

Duties and responsibilities:

Periodical inspections of Life-Saving Appliances (LSA), such as winches, davits, lifeboats, and release hooks.

• Prepare detailed technical service reports with the computer.
• Maintenance, overhaul and testing of hydraulic parts such as hydraulic cylinders, stored power oil accumulators at company workshop or on board vessels.
• Ensure company workshop is well kept, tools and equipment are clean and easily available to use.
• Create maintain installation data, service information, and repair log in the database.

The successful profile:

• Minimum previous technical experience in repairs, inspection, maintenance, and commissioning work in maritime industry.
• Experience working on LSA equipment (winch, hooks, and davits) is required.
• Ability to solve challenging problems in stressful and time constrained situations.
• Available to travel overseas on board our customer’s vessel.

We're looking for someone who is determined and can adapt swiftly. This is a remote work base with flexible working hours.

You'll be responsible with

- Communicating with potential clients to schedule meetings

- Ensuring existing clients are content with our services.

- Coordinating tasks between sales and administration is also part of the role

It's important to maintain discipline and independence. The salary range is between $3,000 and $6,000.

Job Description

• Industry/ Organization Type: Logistics Service Supplier
• Position Title: Customer Service Executive (Shipment)
• Working Location: Jurong Island (Company Transportation Provided, Islandwide)
• Working Hours: 5 days (Monday to Friday, 8 am – 5.45 pm)
• Salary Package: Up to SGD 3100 + Allowances + Incentive + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Strong in operations and customer service-related industry.
• Handling day-to-day operations independently.
• Data creation and entries.
• Daily interactions with customers and vendors on shipment status.
• Arrange Import/Export documentation & provide daily customer support.
• Interact with cross-functional departments to ensure compliance, and facilitate customs clearance and deliveries to customers.
• Proficient in SAP order processing is an advantage.
• Ensure that all commercial documents in connection with the orders are in place and compliant with shipping practices.
• Provides direct operational support for internal and external customer requests related to imports and exports of commodities.
• Management of Customs record-keeping requirements where applicable, analyze and determine duty opportunities, and draft responses to Customs inquiries.
• Other duties as assigned.

APPLY NOW!!!

• Min. O level
• Min. 1 year of relevant experience in Third-party logistics (3PL) / Freight Forwarding / Logistics industry
• Experience in inventory management with strong administrative skills is a plus
• Knowledge of SAP order processing is an added point

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65951 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description

• Industry/ Organization Type: Marine Spare Parts & Machinery Supplier
• Position Title: Service Manager (Marine)
• Working Location: West – Gul Circle
• Working Hours: 5.5 days (Mon-Fri: 8 am-6 pm, every Sat: 8 am-1 pm)
• Salary Package: Up to SGD 7000 + Bonus + On-site allowance
• Duration: Permanent

Key Responsibilities

• Lead a team of Service Engineers & Technician and supervise the overhauling & commissioning of Engine & other aux equipment
• Work in Anchorage, Off-port limits, shipyard, onboard vessel on voyage repair
• Work with contractors for jobs that have to be outsourced
• Prepare service and calibration reports of the work activities
• Able to advise and recommend to the Technical Superintendent and Chief Engineer on faults/defects and operation of the machinery in accordance with the manufacturer's specification
• Provide technical support and deliver high-quality service standards to the satisfaction of customers
• Carry out a risk assessment for each service and observe safe work practices and regulations onboard vessels & in the workshop
• Conduct daily toolbox meeting
• Responsible for continual improvement in the Service Department

APPLY NOW!!!

• Min. Diploma in Marine or Mechanical Engineering
• Min. 5 years of working experience in the Marine industry
• Hands-on experience on 2 & 4 stroke engines, purifiers, pumps, and air compressors is a plus
• Those with sailing experience are welcome
• Highly organized person who can work with tight schedules to cater to the different arrival times of ships
• Juggling the demands of paperwork and on-site work, and coping with tight work schedules and unanticipated events

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66038 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description

• Industry/ Organization Type: Manufacturing/ Production
• Position Title: Customer Service Specialist
• Working Location: Tampines
• Working Hours: 5 days (Mon - Fri, 8 am – 5 pm)
• Salary Package: Basic Salary
• Duration: 6-Months Contract

Key Responsibilities

• Focus on order processing, order fulfilment till delivery in promptly and accurately manner.
• Acknowledge customers’ email on queries/feedback/ order placement within one working day.
• Follow up with customers to ensure high-level satisfaction and determine future requirements.
• Ensure that customer's complaints/feedback are well investigated, resolved, and escalate the complaints/feedback aptly to Senior and work with Regulatory & QSHE swiftly & independently.
• Ensure the availability of certificate of analysis/compliance, applying for inspection status.
• Prepare, generate, and disseminate customer's reports in a timely and accurate manner.
• Collect and sustain sales data and database of customer contacts.
• Maintain good filing and retrieval system to ensure easy access to work documents, when needed.
• Recommend management systems improvement measures to the Superior.
• Comply with management systems procedures.
• Follow the company’s procedures, safety rules and measures stated in the WSH Risk Assessment.
• Not to engage in any unsafe or negligent act that may endanger yourself or others working around you.
• Use of personal protective equipment provided, to ensure safety while working.
• To participate in protecting the environment, preventing pollution, complying with applicable requirements as identified in the policy statements and promoting sustainable practices.
• Other duties as assigned.

APPLY NOW!!!

• Excellent communication skills
• Competent with MS Office and computer skills
• At least 1-year of Customer Service experience

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66066 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

☑ AWS + Performance Bonus

☑ Near MRT

☑ Hybrid WFH

Job Description:

• Overseeing software application functionality
• Lead a team of IT Engineers in support & operations of IT applications.
• Assess system performance and recommend improvements
• Develop IT policies and practices

Requirements:

• At least a Diploma in computer science/IT or related certifications
• At least 5 years of relevant experience.
• Proven analytical skills

To apply, please include the following details inside your CV for faster processing:

• Reasons for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Loh Puay Hwee David

EA License | 14C7092

EA Registration Number | R1766892

Responsibilities:

• Canvassing and promoting the Company’s full range of products to the customers

• Coordinating all sales-related activities to the customers internally and externally.

• Arranging for, conducting and facilating wine tasting , wine talks and principal visits to the customers.

• Up-selling and cross-selling of products

• Answering to customer's request and queries with professional knowledge

• Following up with leads and client orders

• Closing deals and ensuring the collection of receivables

• Managing the Trade customers and Private Customer where possible

Responsibilities:

• Offer a professional, friendly greeting and engaging service
• Assist in monitoring the guests’ needs, check and coordinate special requests such as special menu requirements, cake or flower orders, tables’ requests, and promotional offers
• Allocate and check the table arrangement both prior and during service, ensuring special requests are met wherever possible
• Check on guests’ satisfaction, attend guests’ needs and comments with proper follow up with Manager
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends and public holidays
• PC literate, well-organized and self-motivated
• Possess good communication and interpersonal skills

Whatsapp 91834574 for more information

You will lead the guest service operations in ensuring a warm and efficient welcome and departure for all residents and create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report to Manager, Guest Service.

Responsibilities

You will:

• Manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground

• Review and implement the standard operating procedures (SOPs) and corporate standard and guidelines, ensuring that the department adheres to them

• Comply and maintain service and product audit by Global Operations

• Ensure employees receive skills upgrading, organise on-the-job training for employees and evaluate their effectiveness

• Evaluate employee performance and work with the Human Resource Team to provide staffing recommendations

• Promote teamwork and quality service within the team and coordination with the other departments

• Manage the expenses of the department and prepare the annual departmental operating budget and finance

• Oversee inventory control of the department and ensure all employees have the proper supplies and equipment to carry out their job responsibilities

• Attend to and anticipate residents’ queries and needs, especially those of VIP residents’, and perform the appropriate service recovery when necessary

• Review and follow up on residents’ feedback and satisfaction scores to improve quality and standards

• Ensure smooth check-in and check-out for residents by:

o Coordinating with the Housekeeping team to ensure that arrival apartments are ready before the check-in time

o Verifying the accuracy of all residents’ registration and check-out documents.

• Assist to develop pricing strategies and manage apartment allocations to maximise revenue and occupancy

• Review activities and brainstorm strategies to improve residents’ experiences

• Report any damage and maintenance defects to the Engineering Department

• Manage cash handling responsibilities, perform daily audit checks of all cashier closings, cash floats, guest registration forms, guest ledger balances, accounts receivable and aged debtors reports for corporate accounts

• Work with the Finance Department to monitor and follow up on receivables and processing of payables

• Perform and approve for cash and credit card refunds and ensure documents are checked and submitted to Finance

• Ensure that all payments are collected by the team upon check-in, and that all guest refunds through credit cards are submitted to Finance

• Account for all credit card settlements and ensure they tally with actual postings and amounts needed to be charged

• Coordinate with the Central Reservations and Sales Management Team on corporate clients and group bookings

• Assume other responsibilities as designated by the Residence Manager

Job Requirements

You have:

• At least 4 years of relevant work experience with managerial capacity in the hospitality industry

• Attained at least a ITE or Diploma in Hospitality, Hotel Management or an equivalent qualification

• Knowledge of change management and the ability to discover operational efficiencies

• Service-oriented, attentive to details and observant

• Management and supervisory skills