We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Service Desk Engineer (L2 skillset)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT-related disciplines
• Minimum 3 years of relevant IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other sites

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job Highlights:

• Basic up to: $2600 (AWS + VB)
• Monday – Saturday (5.5 Days)
• Office hours / 44hrs per Week
• Location Islandwide

Job Descriptions:

• Perform frontline operations that includes registration/appointment scheduling/referral booking and cashiering duties when needed
• Attend to Walk-In / phone enquiries
• Perform chaperon activities and assist in explaining the procedures to patients
• Support doctors in language translation when needed
• Proper maintenance of patients’ records and drug inventory
• Ensure proper maintenance of clinic facility for cleanliness and positive image
• Adhere to SOPs and perform routine checks/audits within the clinic
• Responsible for daily operations matters and includes collating & compiling patient management indicators
• Assist in coverage of other facilities when required

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Chan He Guang | EA Personnel No.: R23117560

Main responsibilities:

• Ensure contractual management such as in the fulfilment of Key Performance Indicators and Service Level Agreement are monitored
• Ensure compliance in contractual agreements
• Advise Operation Centres on contractual obligations from the financial and business perspectives
• Perform data and business analysis on project and survey results
• Prepare, evaluate and assess contract documents, including Variation Orders and costing
• Responsible for maintaining and updating of all associated contractual documentations and records
• Responsible for all other contracts management related job
• Lead Business Excellence movement such as business continuity management, process risk management, business process re-engineering, quality improvement etc.

Requirements:

• Degree in preferably in Business, Finance, Marketing and Economics
• Min 12 years of working experience
• Committed individual who is meticulous, possess strong leadership qualities and a good team player
• Possess good analytical and negotiation skills, able to work in a dynamic and fast pace environment to meet critical deadlines
• Possess good English language proficiency, and effective communication skills with internal and external stakeholders
• Proficient in Microsoft Office Suite including MS Word, Excel and Power Point
• Experience in contract management and negotiation will be an added advantage

Only shortlisted candidates will be notified.

EA Reg No: 20C0312

Customer Service (Freight forward)

• Mon - Thu: 8.30am - 5.30pm | Fri: 8.30 - 5pm
• Redhill
• $2,500 - $3,500

Responsibilities:

• Handle day to day operations and transaction in the forwarding area
• Arrange bookings for shipping documents e.g.shipping orders, shipping notes, B/L etc
• Ensure timely dispatch of shipping documents

Requirements:

• At least 1 - 2 years of relevant experience

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Salary: $2,400-$2,800
Location: East Coast - Katong V Mall
Working Days and Timing: 5.5 Days per week based on roaster

Job Descriptions:

• Greet customers and seat them at their respective seats
• Taking orders ensuring items are served in a timely professional manner
• Proactively attend to the requests of customers
• Other ad hoc duties

Job Requirements:

• Min 1 year F&B working experience in a cafe/restaurant/kiosk preferred
• Preferably with food hygiene cert

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

This is a 12 months contract

Work Location: Commonwealth MRT

Salary Range : $3,000-$3,200 (no allowance)

Shift Schedule Night shift is

1. 7pm to 8am

2. Mon - Sun (including public holidays)

Job Description

1. Log all incoming calls and email and record sufficient information to facilitate effective incident

processing.

2. Identify the impact, urgency, and priority of incidents

3. Provide initial troubleshooting and support for incidents.

4. Escalate incidents that cannot be resolved by the service desk to the appropriate

Application Maintenance team and monitor progress.

5. Seek confirmation for closure from the user when resolution is provided.

6. Serve as the first point of contact for all incidents

7. Prepare daily and weekly report (knowledgeable in excel)

Roles and Responsibilities:

• Liaison between users and key service providers/vendors to ensure quality service delivery, performance and service levels are met as defined in the service contracts while driving initiatives for continuous service improvements
• Support the team in running the day-to-day IT Operation tasks and assignments which includes billing, procurement, budget, and reporting matters.
• Involve in relevant projects and tools implementation for service improvement and improving IT capabilities.
• Assist in preparing data analysis and management reporting. Use and enhance current in-house tool built using Power BI solution to provide real time visibility.
• Prepare and monitor IT operations metrics, assist in managing IT service desk to ensure SLAs are met.
• Assist in operational meetings and business reviews with business users on service delivery.
• Involve in IT Security, Audit and Risk matters where necessary.
• Documentation and review of current IT processes and policies as needed

Background and Experience required

• Minimum 2-5 years of experience in IT Operations and Service Delivery Management, preferably in Financial Industry using ITIL Processes and Best Practices.
• Knowledge of ITIL Processes (Service Management, Change Management, Incident Management, etc.) and industry best practices.
• Experience in managing external IT service providers and vendors.
• Good knowledge and experience in following IT Technologies are preferred (such as M365, AWS Cloud, Network, Database, Applications, DevSecOps) and keen to learn & improve further.
• Experience with JIRA, ServiceNow and ITSM / ITIL tools would be an advantage.
• Proficient with Microsoft 365 including Excel, PowerPoint, Power BI etc.
• Ability to work independently, self-starter and perform multiple tasks simultaneously.
• Keen interesting in learning and improving technology skill sets and exposure to projects.
• Good communication skills, responsible and pragmatic problem solver.

Responsibilities:
• Greet Customers and direct them to a table.
• Take F&B orders and repeat orders to ensure correct orders have been taken
• Plan table arrangement; set-up and clear tables where required
• Pick-up orders from the Kitchen / Bar and serve them to Customers
• Ensure prompt and courteous service to Customers at all times
• Prepare mis-en-place at side station before operations
• Maintain the cleanliness of the dining area on a regular basis
• Be familiar with the menu
• Ensure compliance with established service standards.
• Undertake any other duties and responsibilities as may be assigned by your superiors from time to time.

Salary Range: $2,300 - $2,700 (Depends on experiences)

Working Hours: 5.5 Days ; 11 AM to 22 PM (including 1 hour break time)

Benefits: Variable Bonus ; 3 meals provided

Locations: Central, East, Northeast

Requirements:
• Highly motivated and willing to learn
• Customer centric and good team player
• Possess strong interpersonal and communication skills
• On-the-job training provided
• Able to work on weekends and PH

Interested applicants, can apply via WhatsApp +65 8431 2872

AUTHORITIES MANPOWER SERVICES PTE LTD

EA License No: 22C1014

EA Personnel Name: NG WAI LUEN

EA Personnel Registration No: R2198033

Our client is a Government link company in the FMCG industry. Due to business needs, they are now recruiting a HR Business Partner to be part of their Human Resource team for ongoing transformation projects. They are located in the West – easily accessible.

Working hours: 5 days per week

Mondays to Fridays: 8:30am - 6pm

Location: Joo Koon

Job Scope:

• Ensure compliance with SLAs, SOPs, and business continuity plans.
• Identify and address gaps and incidents promptly.
• Manage and govern activities at the outsourced contact center.
• Conduct monthly meetings with the vendor to review performance and address identified gaps
• Handle escalated feedback and provide timely solutions.
• Collaborate with internal and external stakeholders to address operational challenges.

Job Requirements:

• Proficient knowledge of Microsoft Office applications (including Excel, Word, and PowerPoint).
• Familiarity with Warehouse environments.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email to [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No: 19C9682

EA Personnel No: R21101676

EA Personnel Name: Ng Zhi Qing Alethea

Our client is from the Retail Industry. They are looking for a Customer Service to assist their team in the next phase of their business. They are located in They are located at East – easily accessible.

Responsibility:

• Extend a warm and professional welcome to travelers while attending to their inquiries and sharing information on available services.
• Customize the shopping experience by offering tailored product suggestions based on each traveler's specific preferences and needs.
• Provide guidance on selections of liquor and tobacco products.
• Foster enduring connections with travelers through active involvement and relationship-building.
• Proactively apply upselling strategies to meet sales targets.
• Keep updated on duty-free allowances, age restrictions, and pertinent regulations.
• Efficiently and professionally address travelers' concerns or complaints.
• Accurately and swiftly manage cashier transactions.
• Monitor and sustain appropriate inventory levels.
• Act as the primary representative of the company, maintaining its brand image.
• Maintain store aesthetics according to management's visual merchandising standards.
• Undertake any additional responsibilities as directed by Supervisors or Managers.

Requirements:

• Min 3 years of customer service experience in retail or hospitality industry will be preferred
• Able to commit to rotating shift hours, including public holidays and weekends
• Some level of knowledge, skill and familiarity with technology preferred

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidates will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115141(Tan Su Yee)

Summary:

1. Strong sound, analytical and decision making abilities

2. Excellent inter-personal and communication skills in dealing with all levels of staff and external parties

3. Demonstrate critical thinking: ability to suggest improvements and identify risks

4. Strong Service orientation and professional work attitude: ability to prioritize, and manage internal clients’ expectation

=Cheque Processing Vendor Management

=Service levels performance

=Monthly invoices review

=Change Controls and Special Requests

=Risk and control identification

=Operational issue/incident management

=Audit facilitation

=Business Continuity Planning (BCP)

=Data Loss Prevention (DLP) support

=Control gaps remediation

Responsibilities :

1. Manage Cheque Processing Vendor to ensure optimal performance and improvement of existing processes

2. Monitor service levels performance against critical measures set in service contract

3. Review monthly invoices billed by vendor

4. Oversee Change Controls and Special Requests to manage changes in the outsourced environment with the respective subject matter experts or control functions in the bank.

5. Review processes and identify areas for improvement, risk and control.

6. Perform operational issue / incident / escalation management of cheque/courier-related matters and identify root cause(s) and implement preventive measures.

7. Prepare and facilitate audits by internal, external or regulatory audit functions.

8. Provide operational support to Business Units for new initiatives.

9. Manage Business Continuity Planning (BCP) for outsourced-related matters

10. Support Data Loss Prevention ( DLP ) implementations in the outsourced area

11. Perform and support site visits with site visit SMEs and control functions

12. Ensure control gaps are addressed with timely and appropriate action plans by the vendor

"

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic

infrastructure, and network connectivity issues.

• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*We are looking for contract patient service associates to be outsourced to our clients*

3 - 6 Months Commitment

Working Hours :

Mon – Fri : 8:30am – 6pm

/

2 Shifts (Retail Hours) / 3 Shifts (Including Overnight Shift)

Job Scope :

- Scheduling of Appointments

- Assist Doctors

- Perform physical exams including checking of pulse and temperature

- Assisting patients with mobility issue

Job Requirements:

- No Experience needed, Training will be provided

- 1-2 Years’ experience will have advantage

- Able to start ASAP

All qualified applicants, please send in your resume to:

[email protected]

Manfred Ong ZhengJie (Outsourcing Team)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599