Customer Care Manager ( ventilating products) - Manage Feedback / Optimize Process [3770]

Salary: $4500 - $5500
Location: Upper Thomson - Next to Thomson Nature Park
*Will be relocated to Geylang area in April’24

Working Day & Time: 5 Days work week; 8:45am - 5:30pm

Key Responsibilities

1. Lead and manage a team of Customer Care SpecialistsSet performance goals, provide feedback and conduct performance reviews
   Regularly review the team knowledge on the latest products
   
2. To deliver exceptional customer serviceDevelop and implement customer care processes and policies; to constantly review them to ensure greater productivity is achieved
   Resolve customer complaints and enquiries in a professional and prompt manner
   To monitor and track customer response times and quality of service
   Run performance reports in Zendesk and 3CX to track team performance
   
3. To optimize processes and practicesPossess the ability and foresight to continually review opportunities for improvements and execute them
   Propose to management on new initiatives for improvement in efficiency or optimization in cost.
   

Qualifications & Experience Requirement

• Minimum of 5 years of experience in Customer Service-related role

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

Why Join Us?

• Basic $3,000 with yearly Increment
• Walking distance from MRT Station
• Annual leave of 14 days
• Training Provided

Responsibilities

• Secure appointments from client inquiries through different platforms (Social media channels / Phone calls / Emails)
• Create connections to potential clients from provided leads and sources through phone calls
• Send reminders to clients for upcoming appointments
• Prepare monthly sales conversion report

Requirements

• Ability to work independently and be an excellent team player
• Excellent communication, interpersonal skills, and customer service etiquette
• Experience in relevant fields will be an added advantage
• Able to work rotating shifts (Day or Night Shift)
• Ability to handle high volume and fast-paced environment

Please include the following in your resume:

-Expected Salary

-Reasons for leaving past employment

-Notice period

-Position applied for

Job Description

• Industry/ Organization Type: Industrial Machinery Installation & Rental
• Position Title: Customer Support Officer/ Customer Service Officer (Operations)
• Working Location: Tuas
• Working Hours: 5 Days, Tuesday – Friday (8 am – 6 pm)/ Sat (8 am – 5 pm)
• Salary Package: Basic Up to $2,800 + Variable bonus
• Duration: Permanent

Key Responsibilities

• Respond to customer calls, texts, and emails, ensuring high-quality customer support.
• Conduct first-level investigations into customers' complaints.
• Escalate complex issues to relevant departments or management when necessary.
• Coordinate with the technicians to schedule and confirm service appointments.
• Organize servicing schedules and liaise with technicians on day-to-day operations.
• Foster customer engagement, focusing on satisfaction and building loyalty.
• Execute additional tasks as delegated by your Superior.

APPLY NOW!!!

• Minimum NITEC graduate / GCE 'O' Level certificate / GCE 'A' Level certificate or equivalent.
• Minimum 1 to 2 years relevant experience in call centre/ customer service.
• Applicants with no prior experience but possess a strong willingness to learn may be considered for this role.
• Must be able to multitask in a fast-moving environment.
• Proficient in MS Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #64768 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description:

• Facilitate patients’ journey through the various service points in clinic by assisting with patients’ registration, appointment scheduling and rescheduling, referral, and payment.
• Provide patient care services such as measurement of height, weight, and blood pressure.
• Promote and educate patients of self-help services and mobile applications.
• Manage patients’ general enquiries and screen patients’ general condition.
• Perform outgoing calls to patients to attend to their escalated requests.
• Provide administrative support as and when required.

Job Requirement:

• Polytechnic Diploma, GCE A / O / NITEC qualification.
• Experience in frontline and customer service preferred.
• Excellent interpersonal and communication skills.
• Good team player with passion for service excellence.
• Able to multi-task and work in a fast-paced and dynamic environment

Interested candidates can write in to Ann at [email protected]

Ann Goh Xin Ting
R1875289

Recruit Express Pte Ltd
E.A License: 99C4599

Service Delivery Manager (Biometrics, Data Centre)

Job Description & Requirements

Our esteem client is looking for a Service Delivery Manager

The Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary

Responsibilities:

• Good in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Experience in handling Project Budgeting, Delivery, Scheduling and Management.
• Good in Client, Vendor and Stakeholder Management.
• Managing Service Delivery Contracts with customers. Negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations
• Involved in Service Delivery Management.

Requirements:

• Strong in Service Delivery Management.
• Knowledgeable in IT infrastructure, system and networking.
• Experience in Managed Service Scheduling, Budgeting, Delivery and Management.
• Experience in handling Biometrics and Data Centre Management.
• Demonstrated Service Delivery Management and Project Management.
• Demonstrated experience in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Min. 5 years of Service Delivery Management.
• Good Degree in Electrical, Electronic Engineering

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

We regret only shortlisted candidate would be contacted.

LEE SOO HONG (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Field Service Technician (Electrical Alternator)

5 days, 9am-6pm

Salary: $3000- $4000 + $205 transport allowance + Transport claimable for site travel

Address: Joo Koon & Site, Overseas travelling required

Company profile:

A world leader in electric motors, electromechanical and electronic drive systems and in industrial alternators.

Job scope:

• Generate basic & detailed electrical engineering design development and electrical instrumentation input to other disciplines.
• Performs maintenance activities on servicing & repair of mechanical & electrical equipment onboard vessels, onsite or in workshop
• On-site investigations in the event of a breakdown to define the root-cause of the failure, takes remedial action & makes reliability improvements
• Monitor the serviceability of equipment & facilities & ensure they adhere to safety, housekeeping & environment requirements
• Digital solution for generator, installation, and commissioning.
• Develop & review risk analysis & procedure
• Liaise with customers on work schedule & defect findings
• Immediate response to any urgent request for on-site, on board, or offshore work.
• The writing of on-site reports, and online assistance for troubleshooting,
• Temporary transfer to the repair workshop in the event of on-site works load drop,
• Compliance with travel rules to minimize costs and ensure the security,
• The support of the Sales teams for their opportunities.

Requirements:

• Diploma/ Degree in Electrical Engineering
• Min 5 years of experience in maintenance of electrical rotating machines
• Candidate is required to work on-site or overseas for troubleshooting

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

The Super Loco Group

Service Crew for Super Loco, up to $2,700/month + Incentives (up to $300-$550/month)

Do you love People and Tacos? Then Super Loco is the place for you!

As a service team member at Super Loco, you will live and breathe our values, working with us to ensure that every guest receives an outstanding LOCO experience. You will be part of an amazing team, will do the right thing when no one is watching and never be afraid to help your team. Everything you do, you will do it with pride.

Experience is not essential, but a positive attitude is needed if you want to join the Loco family and bring the Mexican spirit of eating and sharing to our guests.

Who are we?

The Super Loco Group operates four Mexican restaurants in Singapore, serving up fresh, creative interpretations of classic Mexican food in a fun and festive environment. One of our aims is to provide a work environment for our teams to be as enjoyable as it is for our guests, creating a culture of fun and inclusivity, inspiring each other and giving opportunities for promotion and career progression.

What you will get?

· Sales Incentive earned from date of joining

· Fixed Monthly Incentives of $300

· Sales Incentives up to $250

· AIA Medical Insurance

· 12 days annual leave

· 44 hours, 2 days off, 5-day work week

· Birthday Leave

· Daily staff meal

· Late night transport

· Split Shift Allowance

· Staff referral program up to $1,000

· Uniform provided

· A company who is passionate about sustainability

· Reward and recognition (we love celebrating everything!)

· The opportunity to develop and grow with the brand and progress at your own pace

What’s next?

1. We will contact you to arrange a quick chat over the phone.

2. Meet the team ask as many questions as you wish.

3. Once we’ve WOW’ed each other, you’re in!

Benefits Summary

• Government Healthcare Sector
• Up $2500 + AWS + Bonus
• Full Time Company Benefit Entitlements
• Stable career opportunity

Job Responsibilities

• Provide frontline customer service for registration and appointments of department.
• Assist with coordination and appointment booking for the customers
• Administrative duties associated with the clinical services / programme.
• Ad hoc duties as assigned by supervisor.

Requirements

• Good communication and interpersonal skills.
• Proficient in Microsoft office applications.
• Service-oriented and passionate to work in the healthcare industry

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested candidates kindly click the APPLY NOW button.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Chanel Loh Su Fui

Registration Number: R22110419

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Work Responsibilties:

(a) Working with senior management to develop and implement policies and actions;

(b) Drafting of regulatory instruments such as legislations and subsidiary legislations;

(c) Providing legal advice and interpretation with respect to various legislations administered

(d) Drafting, reviewing and providing sound legal advice on a broad range of legal issues;

(e) Drafting, vetting and advising on general corporate and contractual matters including, but not limited to, tender documents, Memorandum of Understanding (MOUs), tenancy agreements and other commercial documents;

(f) Developing and setting in place internal legal processes and guidance for the various Divisions and

(g) Advising and managing potentially contentious matters;

(h) Managing and liaising with external lawyers; and

(i) Undertaking such other tasks/projects as may be assigned from time to time

Job Requirement

(i) A law degree and be called to the Singapore Bar.

(ii) At least 4 years post-qualification experience.

(iii) Corporate work experience (especially in contract law) would be an advantage.

(iv) Versatile and self-motivated with strong analytical skills.

(v) Able and willing to multi-task and work well under pressure handling a wide range of legal work.

(vi) Good communication and interpersonal skills; the ability to write and reason clearly and compellingly is essential.

(vii) Team player who is also able to work independently with minimal supervision.

22C1322 Maxhunt Resource Pte Ltd

R23115755 Choy Sin Ern, Nicole

Working Day & Working Hours :
Full Time : 6 days work with rotating shifts and 8 hours per day (included 40 minutes break time)

Job Description:
1.Process customers’ orders and cashiering duties
2.Food preparation, Cooking and Coffee Making
3.Clear plate and tables after customers have consumed the food
4.Wash up the dishes and cups that were used by customers

Training will be provided

Responsibilities:

• Oversee daily operations of the front-of-house team, ensuring exceptional guest service.
• Train and mentor staff in customer service excellence and operational procedures.
• Manage scheduling, resolve conflicts, and maintain high team morale.
• Enforce hygiene and safety standards across all service areas.
• Collaborate with management to enhance service quality and efficiency.
• Handle escalated guest inquiries and ensure satisfactory resolutions.

Requirements:

• Proven experience in a leadership role within hospitality or F&B.
• Strong leadership, communication, and organizational skills.
• Knowledge of food safety regulations and customer service best practices.
• Ability to inspire and lead a team in a fast-paced environment.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Ivan Lim | EA Personnel No.: R1109856

Location: Kallang

Work Hours: 9.00am to 6.00pm (Monday to Friday)

Job scope:

• Process, collate & manage clients/ASP/Regional service centers orders, documentation & invoice
• Process service center daily admin activities (RMAs, spares planning, ordering & forecasting, invoicing & resolve collection issue)
• Collate & process daily walk-in customers’ purchases
• Service daily enquiries, update customer repair & shipping status and process RMA claims
• Ensure services are invoiced on time & resolve late payment issue.
• Manage, track & regular audit spares/SKU consignment to ASP & regional service centers.
• Review & improve workflow within the service center to increase productivity.
• Liaise and follow-up with customers/ASP/regional service centers to update orders/repairs/shipping status.
• First line in managing walk-in/customers complaints/calls.
• Be the first line in handling difficult customer issues.
• Manage & arrange forwarders/shipment/returns to/from distributors and customers.
• Any duties as assigned

Requirements:

• Good customer service skills
• Pleasant and friendly personality
• Able to commit for 2 months

Interested candidates, please send in your detailed resume to: [email protected] or click “Apply Now”

Tan Yueh Hua Karen

People Profilers Pte Ltd

EA License Number: 02C4944

Registration Number: R1658726

Salary: Up $2700 + $100 Transport Allowance + AWS + VB + Incentives

Working Days/Hours (depend on assignment):

• 5-day work week shift work, required to work on weekends
• 8.00am – 5.30pm / 8.30am – 6.00pm, off on PH

*Remark: Not allow using phones during working hours due to Private & Confidential (P&C) documents

Responsibilities:

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Point to point enquiries from customer
• Perform out bound calls to customers who leave callback
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Requirements:

• Have previous experience in Call Centre is highly preferred or Customer Service experience
• Mandarin speaking to liaise with Chinese customers
• A team player with good interpersonal and communications skills
• Self-motivated and able to work independently with minimal supervision

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Job Responsibilities:

• Conduct Functional Family Therapy (FFT) / Functional Therapy – Case Management (FFT-CM) casework and counselling for Youths and families placed on Pre-FGO intervention.
• Must be willing to take on other YSC projects – including ISP and other aspects of FGO work.
• To take charge of other administrative duties and ad hoc projects

Job Requirements:

• Degree in Social Work or related discipline
• At least 3 years’ experience in working with youth and family will be preferred
• Counselling skills and knowledge of the social service landscape
• Relentless and resilience in youth and family work
• Strengths based in practice orientation
• Able to manage complex cases independently
• Adaptable and takes initiative
• Insightful and reflective

The Service Asset and Configuration Manager will support the identification, control, recording, reporting, verification, and auditing of configuration items (CIs) in a centralised Configuration Management Database (CMDB) while ensuring that processes, tools, and governance are in place and being used in accordance with the ITIL best practices.

Responsibilities:

· Develop, implement, communicate, maintain the IT Asset Management standards, processes, and procedures.

· Responsible for the implementation and support of the configuration management tools and systems.

· Manage asset discovery processes to ensure up to date and accurate inventory.

· Ensure that adequate governance is in place and the Service Asset and Configuration Management (SACM) processes are being executed successfully and are performing within their KPIs.

· Ensure integration with the other IT Service Management processes such as Incident, Change and Release Management.

· Identify and monitor key risk areas such as technology obsolescence and ensure audit compliance for the in-scope IT Assets

· Review and streamline the Asset and Configuration Management processes on a regular basis for efficiency and effectiveness ensuring any agreed changes to the processes are properly approved and communicated.

· Identify, control, record, report, audit and verify configuration items, including versions, baselines, constituent components, their attributes, and relationships.

· Plan and manage yearly IT asset verification exercise.

· Manage, track and report on all the in-scope IT assets.

· Guide and educate the Data Owners/Custodians and teams involved in the daily administration of the asset management related activities.

Qualification Requirements:

· Bachelor’s degree in Computer Science, Engineering, Mathematics, Statistics, or equivalent experience

· 5-8 years of experience in Information Technology. Relevant experience in managing IT Assets is advantageous.

· Experience and strong subject matter expertise with IT Service Management processes including Configuration, Change, Incident, Problem and Release Management

· Possess working knowledge of IT Service Management and CMBD processes with hands-on experience in one or more ITAM/SAM tools, like ServiceNow, BMC Helix, HPSM etc.

· Specialized knowledge of defining, documenting, and implementing Asset Management and Configuration Management processes for both hardware and software CIs

· Experience in data analysis, SQL, R/ Python (Or other tools for statistical analysis) and data visualisation tools is advantageous.

· Strong attention to detail with excellent troubleshooting, verbal, and written communication skills

· ITIL Framework knowledge with a strong understanding of ITIL tools, processes and terminology is an advantage.

· Ability to influence a cross functional team to obtain desired results.

· Strong interpersonal communication skills to build good relationships with stakeholder.

· Ability to work to tight deadlines and manage multiple high-level tasks under pressure in a fast-paced environment.

· Highly analytical with strong understanding of the IT fundamentals and general knowledge on Enterprise IT

· Possesses a service-oriented nature with ability to learn new tools and technologies quickly.

· Meticulous and Quality conscious

• Performing reception and front desk duties.
• Admin duties
• Attending to all enquires of patients and visitors including phone enquiries.
• Perform any duties as assigned.

REQUIREMENTS:

• Minimum GCE O levels/A Levels/Diploma in any discipline
• No working experience required as on-the-job training is provided
• Good communication and interpersonal skills

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

We are looking for confident and highly motivated individuals.

If you are a fast learner and have great communication skills, you are highly

suitable.

Flexible working hours

You can work from home.

Job scope as follows :

-Arrange sales appointments with new prospects

- Contact existing clients to update them on new company updates

- To coordinate Admin work and sales services

- You will be WORKING FROM HOME, so you need to be independent and

disciplined.

- Any field of study is welcome

Requirements:

- Positive attitude

- Local Diploma/ IB Diploma/ A Level/ Degree

Monthly salary Range $3,000 - $6,000

Job Details:

• MNC
• Work in a team of 6, report to CS Manager
• Location: Central (North Bridge Road)
• AWS + VB
• AL - 14
• Medical & dental allowance
• Insurance coverage
• Mon-Fri, 9am-6pm
• Sat , 9am-3pm (2 Sat per month by roster, weekend allowance available)
• Salary range: $2800-$3500 + Weekend allowance $150/day

Job Description:

• Prepare quotations and process purchase orders.
• Handle customers sales enquiries via emails, phone calls and live chat.
• Process claims arising from shipment delays, defective items, wrong pricing, etc.
• Rectify part number errors, request lead time changes to suppliers.
• Liaise with stakeholders on customers’ orders.
• Other duties as assigned.

Requirements:

• Minimum 1 year of experience in order processing.
• Good communication & interpersonal skills.
• Able to multi-task and work in a past-paced environment.

Interested applicants can send your resume to 84072702 (Joe) and allow our consultant to match with our clients.

We regret to inform that only shortlisted candidates will be notified! All applications will be handled with strict confidentially.

Joe Chong Yeoh Choo

Reg No: R1437462 | EA No: 21C0845

Recruit Now Singapore Pte Ltd

Job scope

Verifying warranty and service contract coverage using in house system

Order & issue PO to supplier for spare parts require for repair and servicing per requisition from servicing team/mechanics

Liaise with internal and external parties for processing of ordering spare part

Provide quotations to vehicle owner for service/repair jobs

Expedite parts arrival, verify PO & invoice from supplier prior handling to servicing team

Tracking servicing and repair job

Attend to walk in client enquiry

Attend to phone calls and customers enquiries

Attend in customer bookings and explain the terms of service/rental or lease agreements

Liaise with administrative staff on the completion of all papers works with the customers and payment collection

Maintain proper record of documents and correspondence

Ensure the servicing of all rental car are timely

Monitoring the entire process repair for customer vehicle under service/repair/claim

Negotiate and close deal, and handle complaints or objections

Handle stock of brand-new vehicles such as take photo and arrange/send for inspection

Handle customer requests on a timely manner and collect all necessary information and documentation

Build and maintain strategic relationship with existing clients and partners with the aim of increasing sales

Ensuring client requirements are addressed to their satisfaction

Issue invoice for service and repair vehicle

Preparing paper works for all rental agreement and sales/purchase agreement

Providing quotation for potential long-term leasing client

To drop of car on and off timely around in workshop

Complete any ad-hoc task given

Working Hours

6 days work week (Mon-Fri 0845-1745, Sat 0845-1600)

No overtime work

Working Location

160 Sin Ming Drive #03-03 Sin Ming Autocity Singapore 575722

Job Requirements

Enjoy interacting and helping clients

Be able to effectively communicate with clients

Motivated and driven personality

Able to multi task

Class 3 Driving licence

Our client is a MNC company, one of the leading players in the FMCG sector. Due to business needs, they are now recruiting a Customer Service Officer to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities of Customer Service Officer:

• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience in telesales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

To support and promote children’s well-being through. in supporting our Tinkle Friend Services, which includes the helpline and chatline, developing resources to support children’s mental well-being through various channels. To develop evidence-informed group work and workshops for children and work systemically with educators/parents, so as to support the holistic development of the child. Conduct rigorous assessment and provide basic psychosocial, behavioural interventions to children in need. The purpose is to ensure that child’s mental well-being is supported so that they can be resilient and grow up strong and healthy.

• To support in the Tinkle Friend helpline and chatline to provide support to ensure children’s safety and promote well-being.
• To co-develop, design, plan, facilitate, monitor, evaluate and review services to address children’s related concerns (i.e bullying, protective behaviours, resilience, anger management, etc)
• To support in building children’s mental wellness (e.g building resilience, supporting them to regulate their emotions, equipping them with protective behaviours, building their pro-social skills) and other emerging needs (e.g bullying) through programme development and facilitating groupwork and workshops for children.
• Implement individual and group intervention plans and monitor progress
• Review effectiveness of intervention for children, caregiver and/or parents
• Maintain up to date case documentation
• To work collaboratively with child’s support networks-parents, educators and community partners to address the needs
• Conduct risk assessment, safety planning and implement safety plans as appropriate.
• To support identified children-in-risk through casework & counselling
• Broker with agencies and make service referrals, when required
• Work closely with Research Department to develop/refine evaluation tools for group work interventions
• To support and grow our pool of volunteers to be advocates and ambassadors in promoting children’s well-being

Key Requirements:

• Degree in social work/counselling/psychology or in related discipline or Post graduate diploma in social work
• At least 3 years of experience working with children (7-12 years old) and parents in counselling, casework, programme development or group work.
• Experience working with volunteers
• Programme development
• Case work and counselling skills
• Strong group work facilitation skills
• Good written and oral communication
• Trained in SSSG
• Trauma-informed
• Able to provide psychological first aid
• Possess knowledge of the social service and school landscape/resources
• Ability to do basic research and evaluation
• Able to conduct environmental scans and assess community needs
• Excellent interpersonal skills and a team player
• Strong engagement skills with various stakeholders.
• Able to work independently and in a team
• Experienced in creative engagements for social service programmes
• High levels of initiative

Other Requirements:

• Keen interest to work with children and the other systems in the child’s life (e.g. parents, educators, case workers, volunteers, etc)
• An insightful and reflective team player
• High levels of initiative, adaptability and responsibility.
• Proficient in Microsoft, Canva or other design softwares
• Strong administrative skills
• High levels of initiative, adaptability and willingness to grow professionally with the organization
• Be willing to work till 7pm minimally once a week

Roles & Responsibilities:

Customer Service

•Greet customers in a friendly and welcoming manner. Always with big SMILE

•Provide assistance and information regarding the product

•Address customers inquires

•Ensure that the customers are well taken care of during dining experience.

Payment Processing

•Accurately process credit card and mobile payments

•Maintain the cash register and ensure it balances at the end of the shift

Ordering Processing

•Take customer orders, whether retail or food orders

•Input correctly into the POS system accurately

•Always verify order details and ensure special request are noted

Upselling and Cross- Selling

•Suggest additional items such us add–on or upsize

•Highlight that Anatta also provide cooking school

Bagging and Packaging

•Properly package and bag items , ensuring they are secure and well presented

•Handle food packaging for take away orders, ensuring accuracy and hygiene

Maintaining Cleanliness

•Keep the cashier station and surrounding area clean and organized at all times

•Dispose waste and maintain at tidy workplace

•Always practice good hygiene

Sales Report

•Prepare shift reports including opening and closing cashier SOP

•Send sales report accurately

•Communicate relevant information to shift management team

Handling Peak Period

•Efficiently handle increased customer during peak period

•Maintain calm and organized checkout process

•Maintain the world class customer service

Training and Development

•Participate in training programs to improve cashier skills and knowledge

•Stay updated on changes in store policies or procedures