This position is responsible for presenting menus to customer. He/She takes orders and answers questions on meal items. He/She makes recommendations and serves food/beverages to customers.

He/She may also be required to prepare the food.

Responsibilities:

1. Greeting guests, taking orders and processing payments.

2. Preparing food and drinks.

3. Managing delivery and mobile orders.

4. Assembling orders and packaging take-out and delivery.

5. Keeping all surfaces clean and sanitary to ensure the safety for our guests, fellow crew members, and yourself.

Skills and Competencies:

1. Food Preparation.

2. Positive Attitude.

3. Safety Standards.

4. Greeting Customers.

5. Company Standards.

6. Customer Service.

7. Kitchen Equipment.

Job Description

You are responsible for timeliness in processing of patient bills and claims, checking for bill accuracies and review completeness of patient documents for medical claims. In the course of your work, you will handle patient enquiries relating to bills, claims and payments. You will also provide administrative support to the department, be involved in Quality Improvement projects and End User System testing.

Requirements

• Diploma, preferably with 1-2 years’ of relevant experience

• Good team player with strong interpersonal and communication skills

• Highly motivated, independent and adaptable to change

• Customer-oriented and meticulous with a flair for numbers

Office located at Kovan

Job Description and Responsibilities:

Admin:

• Attend to customers’ enquiries on our services and requirements through various channels such as phone calls, emails and text messages
• Address any complaints or issues faced by customers and resolve them in an effective and timely manner
• Establish good rapport and support to customers
• Work closely with the Operations Team
• Data Entries
• Support daily admin and operations when necessary
• Front desk and administration duties as and when required
• Ad hoc administrative duties assigned

Requirements

Able to start work immediately

Positive working attitude

Able to wok independently and take up new challenges

Proficient in English and Mandarin or other dialects

Working hours: 0900 - 1800 (Mondays-Fridays)

Job Description:

To support a complete portfolio of IT infrastructures for workplace and Telecom/WAN Services. This function assures IT services provided to its business organizations are in accordance with the expected service levels.

• Enable and support organizational transformation and change through the development and delivery of workplace strategies for the company.
• Coordinate communications and engagement between businesses and functions, to ensure workplace projects and initiatives deliver targeted business outcome
• Provide effective, compliant and functional leadership across the full breadth of workplace services for the portfolio
• Accountable for the IT Service Level Objectives, 3rd party vendor service quality, IT security risks, and shall align the IT operating processes to ISO/TS common quality criteria.

Profile:

• Possesses professional qualification in IT discipline or a relevant equivalent
• Technical experience in the Microsoft 365 will be an advantage.
• Sound understanding of how businesses operate and the key challenges faced in the operative environment
• Experience in coordinating, supporting or delivering workplace projects
• Excellent interpersonal, and communication skills
• People-oriented, customer service mindset
• Positive, team-oriented mindset, with a natural willingness to always go the extra mile

You will handle patient enquiries relating to bills, claims and payments through various communication channels and perform cashier duties. In addition, you will be involved in the collation of statistical information as well as Quality Improvement projects.

• Diploma with at least 1 year of relevant experience
• Good team player with strong interpersonal and communication skills
• Highly motivated, independent and adaptable to change
• Customer-oriented and meticulous with a flair for numbers

Customer Service Manager

Description:

-Fluent in Chinese to be able to speak to chinese clients .

- Good Communication skills to handle worker and customers

- Good basic knowledge in the human anatomy.

- Able to work under pressure

- Strong mental capability

- Working hours: 8-10 hours a day. 6 days a week, (12pm-10pm)

- Salary; $3400-$5000.

- Must be able to work on PH and weekends.

Qualifications:

- At least 3-4 years in a massage establishment or simialr service trade.

- Fluent in Chinese.

- Able to read and write in english

Responsibilities

· Provide courteous and efficient food and beverage services to the customers

· Ensure cleanliness and good ambient within the restaurant and have tables ready for dine-in customers

· Attend and respond to customers’ needs promptly and professionally

· Answer questions or make recommendations (new products, offers) to customers

· Assist in the serving of the menu-items to restaurant patrons at their seats

· To work closely and cultivate strong teamwork with all colleagues and ensure smooth operations

· Adhere to company’s standard operating procedures

· Any other ad-hoc duties and responsibilities as assigned

We are looking for Senior or Speech and Language Therapists to be a part of our dynamic trans-disciplinary team of Allied Health Professionals which include Occupational Therapist, Speech Therapist, Physiotherapist, and Social Worker.

Community Integration Service (CIS) is a mobile service that aims to support the integration of children and youth with physical disabilities into their schools and community so that they can reach their fullest potential. This is achieved by empowering clients with skills for holistic development and promoting supportive environments in collaboration with families, educators and community partners. Community Integration Service (CIS) provides a range of intervention programs (individual and group activities) to support our client's ability to participate in their schools, home and community. Individual intervention session are provided at the client’s home.

Job Responsibilities:

• Assess and identify the individual needs of clients and formulate, develop and implement appropriate individualised therapy programmes;
• Liaise with various disciplines involved in the rehabilitative treatment process;
• Work independently and provide intervention sessions at home;
• Refer clients to the respective specialists for consultation and intervention;
• Facilitate discussions with caregivers and educators in schools;
• Provide/organise group activities for clients;
• Work closely with the AHP team involved in delivering service to clients; and
• May be assigned AHPC supervisory function for senior therapist.

Job Requirements:

• Recognised Degree / Master in Speech & Language Pathology (listed in https://www.healthprofessionals.gov.sg/ahpc/apply-to-be-a-registered-allied-health-professional/lists-of-recognised-qualifications);
• Fully registered therapist with the Allied Health Professions Council in Singapore;
• Prior working experience with paediatric group is preferred;
• For senior role, applicant should have at least 5 years of direct experience; and
• A team player and adaptable to work in a community based setting

Job Responsibilities:

• Ensure good after-sales support to customers by rendering the highest level of customer service
• Attend to customers' requests for service bookings, inquiries, and complaints about their vehicles promptly
• Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement
• Promptly input daily transactions of vehicle service/repairs and where necessary generate reports for customers’ review
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate and valid information with appropriate solutions and alternatives to handle customers' vehicle requirements and complaints
• Build sustainable relationships and trust with the customers and commit to increasing customers' engagement level
• Recommend suitable packages and/or add-ons for customers
• Follow up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
• Effectively handle multiple priorities, organise workload, meet deadlines, and perform detailed daily record-keeping and reporting
• Follow up on any outstanding payments
• Capture customers' feedback on the service levels, and present findings for Management's review
• Assist in evaluating and improving the current practices and processes and provide administrative support as part of workshop operation
• Any other ad-hoc duties assigned

Job Requirements:

• Minimum GCE ‘O’ Level or NITEC / Diploma in Automotive Technology or equivalent
• Experience in repair work scheduling and resource planning
• Good technical knowledge of car components and knowledge of repair estimates with the ability to identify and effectively solve problems
• Working knowledge of motor insurance claim process would be an advantage
• Customer service-oriented, proactive and independent with a positive working attitude
• Strong attention to detail, organizational and time management skills
• Able to multi-task and prioritise, articulate issues, problem identification, evaluation, and provide resolution
• Team player with self–discipline and willingness to learn qualities
• Strong administrative and coordination qualities
• Good interpersonal and communication skills with the ability to build strong customer relationships
• Flexible, friendly, helpful nature, and a team player
• Computer literate and proficient in Microsoft Office applications (Excel and Word)
• Possess a valid Class 3 driving licence

Client Relationship

· Takes ownership of a number of pre-defined clients

· Liaises with internal departments to ensure the requests are carried through respecting deadlines

· Follows up on incidents & tickets

· Escalate issues to Manager when appropriate

Quality Assurance

· Ensures quality of the execution of client orders

· Applies checking procedures and maintains sign off trail

· Guarantees SLA requirement are being met

· Ensures that KPIs are followed on a daily basis

Reporting

· Performs reporting for several purposes (invoicing, KPI, clients…)

· Keeps incident log and service request log up to date

Production Related

· Process the jobs and generate checklists

· Ensure sufficient stationery for processing the jobs

· Retrieve the lodgement confirmation from Production for verifying all jobs are lodged

· Arranging for couriers for deliveries and lodgements

Invoicing

· Validating checklists against the jobs processed in Odoo

· Preparation of monthly excels for month end invoicing

· Entering information/ data (such as print and barcodes) to be invoiced to clients

· Generating Invoices to be send to clients

Audits

· Assisting in Audits

· Handling vendors’ due diligence

Competencies required

· Client centric at all times

· Fluent in spoken and written English, more languages being an asset

· Attention to details

· Time management and organization skills

· Listening skills

· Team player

Job Responsibilities:

The role will encompass all tasks related to Lazada and Shopee.

• Product Listing & Delist
• Product listing thumbnail Optimising
• Monthly sales and reporting
• Coordination with buyers’ promotions
• Execute price updates
• Plan and execute digital marketplace campaigns
• Plan and run Digital Ads/budgeting
• Liaise marketplace KAM for all campaigns (KAM-Key Account Mgmt)
• Monitor and handle orders fulfilment
• Customer enquiries and complaints
• Marketplace Chat Service
• Marketplace CMS – Blasting
• Banner and creative Requestion
• Create and keep track marketplace vouchers
• Handle Returns/Refund
• Resolve all billing and discrepancies
• Ensure sufficient stocks on all e-platforms
• Raise PO/RPO for vendors

Job Requirements:

• Preferred candidate with at least Diploma in Marketing/Business/Mass Communications or relevant.
• Minimum 2 years’ experience in E-Commerce is required.
• Familiar with Microsoft Excel like pivot, formula etc.
• Able to analysis data and sales data
• Excellent communication and interpersonal skills in both written and verbal.
• High initiatives with positive energy and possess positive attitude towards learning.

Repair and maintenance of motor vehicles. Preferably with some experience. For those without experience, there must be a willingness to learn and have a passion for this motor trade.

HealthHub SG is on an adventure to unify the health journey of our population. With ever-increasing digitization of public healthcare services and a step change in adoption of our digital applications, a unique opportunity has arisen for an Analyst (Analytics & Customer Insights) to translate our X-data and O-data into impactful insights and weave the insights into masterful data storytelling.

In this newly-created role, you will develop BI solutions to understand product usage and customer activity, create and own multiple Product Key Performance Indicators, develop a deep understanding of product health and the customer experience, advance data acumen across the company, and promote strategic decisions through data storytelling. Product managers, product marketers, policy analysts and senior management stakeholders will look to you to understand behaviours across the customer journeys and translate to actionable insights to elevate the citizen experience and outcomes.

As personalisation of content and digital services starts playing an outsized role, the data foundations that you will build for HealthHub will pave the way for our hyper-personalisation ambitions.

Role and Responsibilities:

• Perform strategic and ad-hoc analysis in support of product team members such as: product managers and planners, engineers, UX, design and marketing team members including content strategists and marketing automation specialist
• Develop dashboards and define metrics that inform success for the Product & Marketing Teams
• Identify opportunities in data to accelerate product adoption, retention and engagement
• Help design, execute and evaluate A/B tests to improve the user journey
• Explain trends across data sources, potential opportunities for growth or improvement, and data caveats for descriptive, diagnostic, predictive (including forecasting), and prescriptive data projects
• Explore large, complex, and loosely defined datasets to create actionable insights
• Provide direction for the overall data strategy such as automating the handling of product usage data collection, PDPA compliance of data under management, cookie and privacy management, experimentation tools, A/B testing, etc. which may include working through vendors’ data teams to execute on the strategy
• Operate in an iterative mindset, focused on delivering improvements and value
• Act as a trusted voice of product data and insights in meetings and presentations

Requirements:

• 4+ years of data analysis experience, leveraging descriptive and predictive data techniques
• 4+ years of experience focused on feature and usage metrics, A/B testing, conversion and retention, segmentation, and developing user archetypes and their usage patterns
• 4+ years of experience in analysing & making improvements in the data sets returned in google analytics
• 2+ years of experience supporting product teams
• 2+ years of experience uncovering data insights to form hypothesis, designing product experiments, evaluating results and making recommendations
• Experience working with product analytics tools such as Mixpanel, Amplitude, Heap or equivalent is paramount
• Intermediate Level SQL
• Advanced BI dashboard development using Tableau or Power BI
• Effective communication skills: Regularly achieve consensus with peers, explain complex data concepts to non-technical stakeholders, and provide clear status updates
• Bonus: Experience using Python and R for analysis
• Bonus: Experience with Qualtrics to establish customer feedback loops will be beneficial
• Bonus: Familiarity with the marketing analytics capabilities offered by content management system vendors such as Adobe Analytics, Sitecore Experience Analytics, or similar

Key Responsibilities:

• Expertly manage the installation and de-installation processes, ensuring alignment with project layouts and commissioning requirements.
• Address and troubleshoot technical issues, providing efficient solutions and preparing detailed technical reports.
• Coordinate logistics to ensure seamless equipment movement and setup.
• Uphold stringent Environment, Health, and Safety (EHS) standards, promoting a culture of safety and compliance.
• Embrace the opportunity to work within cleanroom environments and demonstrate flexibility to undertake short-term assignments overseas.

Qualifications:

• A minimum of 1 year of relevant experience in equipment maintenance is preferred, showcasing technical proficiency.
• Exhibit a strong commitment to teamwork, possess excellent problem-solving abilities, and have the capability to work independently.
• Possess a minimum Bachelor's degree in Engineering, displaying a strong foundation in technical and analytical skills.

Responsibilities:

• Provide advice and assistance to passengers in response to enquires (for example journey routes and times, fare and ticketing issues, travel on other modes of transport & travel directions and use of travel interchanges)
• Assist passengers with special needs in boarding/ alighting the trains safely
• Observe and take appropriate action against any failure of equipment and irregularities whilst at stations, including requesting assistance from other railway staff
• Ensure that all passengers comply with the Rapid Transit Systems (RTS) Regulations
• Communicate with OCC and passengers as necessary via train communications equipment
• Monitor the performance of the train whilst travelling and take appropriate action against any irregularities, including requesting assistance from other railway staff
• Deal with train defects in the most safe, effective and efficient manner in accordance with the relevant working manuals and procedures
• Maintain validity of track access qualification and comply with competency assessment
• Drive the Passenger Trains
• Deal with incidents such as Passenger Emergency Communication device being activated, fire on train, detrainment, etc., in the most safe, effective and efficient manner in accordance with the relevant working manuals and procedures
• Perform the duties of Emergency Train Operator in the most safe, effective and efficient manner in accordance with the relevant working manuals and procedures
• Perform other duties as directed by his/ her superiors

Requirements:

• Higher NITEC in Engineering or GCE 'A' or 'O' Levels, with minimum 5 credits for 'O' Level holders
• Preferably with minimum 2 years' working experience in the service or retail industry
• Required to manually operate station and trainborne equipment
• Possess a pleasant disposition and personality
• Good interpersonal skills with a passion to work with people
• Willing to perform shift work
• Ability to identify colours

By submitting your application for this position, you consent to:

a. the collection, use and disclosure of your personal data by SBS Transit Limited and its subsidiaries (“the Company”) for the purposes of your application and potential employment with the Company, including disclosing such personal data to any of SBS Transit Limited’s subsidiaries, affiliates or related corporations (if necessary for processing of job application); and

b. SBS Transit Limited and its subsidiaries' retention of your personal data for 2 years for consideration of future job opportunities (where applicable) from the date of submission of application.

We regret that only shortlisted candidates will be notified.

Intensive training will be provided for shortlisted candidates.

Walk-In Interview:

Venue : DTL Gali Batu MRT Depot

Address: 350 Woodlands Road, Singapore 677730

Date : 21 March 2024

Time : 1PM - 4PM

Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Job Responsibilities:

The role will encompass all tasks related to Lazada and Shopee.

• Product Listing & Delist
• Product listing thumbnail Optimising
• Monthly sales and reporting
• Coordination with buyers’ promotions
• Execute price updates
• Plan and execute digital marketplace campaigns
• Plan and run Digital Ads/budgeting
• Liaise marketplace KAM for all campaigns
• Monitor and handle orders fulfilment
• Customer enquiries and complaints
• Marketplace Chat Service
• Marketplace CMS – Blasting
• Banner and creative Requestion
• Create and keep track marketplace vouchers
• Handle Returns/Refund
• Resolve all billing and discrepancies
• Ensure sufficient stocks on all e-platforms
• Raise PO/RPO for vendors

Job Requirements:

• Preferred candidate with at least Diploma in Marketing/Business/Mass Communications or relevant
• Minimum 2 years’ experience in E-Commerce is required
• Familiar with Microsoft Excel like pivot, formula
• Able to analysis data and sales data
• Excellent communication and interpersonal skills in both written and verbal.
• High initiatives with positive energy and possess positive attitude towards learning.

Location: Near Taiseng MRT

Job Responsibilities:

1. Customer Inquiries:

• Respond promptly to customer inquiries via various channels, including email, chat, and social media.

• Provide accurate and helpful information regarding products, orders, and general inquiries.

2. Order Assistance:

• Assist customers in placing orders, modifying orders, and processing returns or exchanges.

• Collaborate with the operations team to track and monitor order statuses and deliveries.

3. Problem Resolution:

• Investigate and resolve customer issues and complaints in a timely and effective manner.

• Work closely with other departments to ensure comprehensive issue resolution.

4. Product Knowledge:

• Develop a strong understanding of Chello's product offerings to provide detailed information and product recommendations.

• Stay updated on new product launches, features, and promotions.

5. Communication:

• Maintain clear and professional communication with customers to ensure a positive and seamless customer experience.

• Communicate proactively regarding any potential delays or issues with orders.

6. Customer Feedback:

• Gather and document customer feedback to identify trends and areas for improvement.

• Provide insights to the management team for enhancing the overall customer experience.

7. Administrative Tasks:

• Perform administrative tasks related to customer service, including order processing, data entry, and documentation.

8. Collaboration:

• Collaborate with the operations team to address customer-related challenges and streamline processes.

• Work closely with other departments to ensure a cohesive and customer-centric approach.

Job Requirements:

• Strong interpersonal and communication skills.

• Customer-focused with a passion for delivering excellent service.

• Detail-oriented and able to handle multiple tasks simultaneously.

• Proficient in using customer service software and platforms.

• Good spoken and written English.

• Previous customer service experience in the e-commerce or fashion industry is a plus.

If you are passionate about fashion and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity at [email protected]

Brief description of the Restaurant

Hanwoori Korean Restaurant is committed to serve you great, authentic korean food prepared and cooked in the freshest and high quality ingredients.

Job Descriptions

• Manage customer flow and seating arrangement
• Greet customers, take orders, serve food and beverages and clear tables
• Respond promptly to customers’ enquiries with a consistently positive and helpful attitude, including answering questions about the menu.
• Ensure restaurant cleanliness daily by clearing tables, returning dishes to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.

Job Requirements

• No Requirements

Benefits

• There is bonus but no AWS

Working hours

• 5.5 days
• Mon/Wed to Sat 9:30am to 2:30pm and 4:30pm to 10:00pm
• Sun - 12pm-10pm

Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Our Team

Mighty Jaxx is the leading integrated future culture platform in Southeast Asia today. With a mission to supercharge future culture phygitally, Mighty Jaxx’s integrated platform will empower future pop culture brands with an end-to-end supply chain of digital and phygital collectibles, including artist development and incubation, proprietary IP operation and providing global consumers access to new D2C experiences.

Mighty Jaxx partners with the greatest creative talents in the world, as well as top global brands such as Netflix, Formula 1, Hasbro, Toei Animation, Cartoon Network, Nickelodeon, Warner Brothers, Adidas and many more to ship millions of phygital collectibles to over 90 countries worldwide.

We are proud to be an equal opportunity employer with a diverse, inclusive work environment and encourage our employees to bring their authentic, fun-loving, and high-energy selves to the workplace.

The Job

The successful candidate will act as a customer advocate to drive user-centric mindsets and behaviours in the organisation transversally. He/she must be passionate about creating a positive customer experience, and a strong believer in the fact that positive customer experience is critical to Mighty Jaxx’s success. This is a pivotal role for Mighty Jaxx, and presents a unique opportunity for professional growth within the organisation.

Responsibilities

• Serve as a point of contact for customers who send queries or feedback via email, Facebook, Instagram, or other social media channels or platforms
• Collaborate with key internal stakeholders to promptly investigate issues and respond to customers within specified timeframes
• Ensure compliance with service recovery protocols, and suggest improvements
• Oversee and optimise customer journey from the point of purchase to continued engagement, ensuring a seamless and positive experience
• Implement strategies to enhance customer satisfaction scores and loyalty
• Lead initiatives relevant to Customer Experience (CX), with a focus on revenue generation through online platforms and social media
• Act as a community manager for Mighty Jaxx’s social platforms: Discord, Instagram, Facebook, TikTok, YouTube etc - to engage with customers, create hype for new launches, and flag out upcoming launches
• Collaborate with internal e-Commerce, Marketing and Sales teams to identify opportunities for upselling and cross-selling
• Develop and implement crisis management plans to address issues that may impact the customer experience
• Work closely with cross-functional teams to ensure effective and timely resolution during crisis situations

Requirements

• Proven track record of successfully implementing strategies that drive revenue growth
• Familiarity with the consumer goods industry would be a bonus
• Proficient in leveraging online platforms and social media for revenue generation and customer engagement
• Experience in planning and executing crisis management strategies
• Strong analytical skills to assess customer data and market trends
• Willingness to adapt to changing market dynamics and evolving responsibilities
• Understanding and appreciation of cultural differences, with the ability to tailor customer experience strategies for diverse markets
• Proficient in Microsoft Office applications
• Knowledge of Zendesk software is a bonus
• Self-sufficient and proactive in providing recommendations to improve processes
• Ability to remain calm and make effective decisions during high-pressure situations
• Excellent verbal and written communication skills
• Ability to communicate effectively with internal teams and external partners

To apply, please send an updated copy of your resume to [email protected]

While we value all submissions, we regret that only shortlisted candidates will be contacted by our HR team.

This position requires incumbent to provide supervision, caregiving and guidance for the children & young persons (CYPs). They are also parental figures, essential for cultivating a warm and nurturing environment by taking care of the physical and psychological needs of the CYPs.

1) Provide support, assistance and supervision in the delivery of services and programs to the children
2) Oversee the healthcare needs of children by being alert to their general health conditions
3) Address behavioral issues of children
4) Carry out operational interventions according to Care Plan
5) Track the presence absence of the children and their daily activities and ensure that they do their chores
6) Oversee the healthcare needs of children by being alert to their general health conditions
healthcare and medical needs for follow up
7) Ensure that comfort, personal hygiene, and the safety needs of the residents are attended
8) Clean and tidy the units, including toilets in the units
9) Attend morning meetings for exchange of information and discuss improvements on caregiving to residents

- Stay vigilant during work hours to manage a big group of children
- Empathise and yet be firm when disciplining the children, and give them appropriate emotional support
- Has relevant working experience in other Homes or child-centred work environment

Working arrangement

• 1pm - 10pm (Tuesday to Friday)
• 9am - 5pm (Saturday)
• Sunday & Monday off

If you have a passion and patience for working with CYPs growing up in difficult situations filled with challenges and trauma, please send your detailed CV and expected salary to apply.

Case worker/ Social Service Executive/ Case Executive

Job Description & Requirements

The position above will be assigned up to 8 cases to manage. Your role is to provide psychological, emotional, cognitive, physical and appropriate disciplinary support for the residents residing in the dormitory. You will also be using a Trauma Informed care approach and must endeavour to promote the resident’s best interest at all times.

Resident Management

Your Key Responsibilities is to:

1) Support the Team Lead in managing one of the dormitories (Units).

a. Plan & execute weekly & holiday unit bonding programmes with input from the residents in your unit. The programmes must be varied, engaging, appropriate & beneficial for the residents.

b. Participate in regular circle times with all the residents in your unit to give instructions & information or to get their feedback.

c. Managing the resident in the dormitory according to the individualized care plan.

d. Manage the educational needs of your residents: Attend parent-teacher meetings and ensure that your residents attend school, complete their daily homework, help residents revise for exams, ensure residents have the required school books, appropriate school uniform and other equipment; provide additional tuition support when needed in cooperation with the Education Department.

2) Ensure the resident’s safety, health & good behaviour when they are in the Home and during outings & appointments.

a. Monitor the residents to ensure that they are present in the Home, unit or the activity you are supervising (or their whereabouts are known to you when they are not at the Home) and double check, communicate and give permission for residents to leave areas or activities under your supervision when it is requested or required.

b. Ensure that they follow and adhere to the structure in the Home.

c. Monitor the residents to ensure that they are physically safe and do not partake in any risky behaviour or activities which may cause themselves or others physical injury – especially during playtime.

d. Monitor & report to the department Heads of any complaints from residents, family members, volunteers or visitors to the Home.

e. Monitor & report to the Department Heads of any signs or suspicions of physical, sexual or emotional abuse or self-harm.

f. Monitor & manage the behaviour of the residents by encouraging & rewarding good behaviour and by preventing, discouraging or discipline misbehaviour in strict adherence to the rules & discipline procedures of the Home.

g. You are required to strictly supervise residents, the use of electronic devices; adhere to a strict locked toilet & “one-at-a-time” policy; teach rules and provide reminders about good touch & bad touch; and check in with residents to flag any behavioural concerns and issues.

Case Management

1) Provide counselling and psychological support by regularly meeting the residents monthly and ensure that these sessions are maintained in written records.

2) Assess residents’ overall wellbeing and formulate a care plan to monitor the progress and development of the resident.

a. Recommend appropriate intervention and disciplinary actions/programs as part of care plan

b. Monitor and record changes in resident’s behavioural performance in care plan and provide updates during care plan meetings or when necessary.

c. To develop and enhance systems to improve existing services

d. Work with the Team Lead & Residential Care Officer to ensure the implementation of care plan interventions.

3) Work with CSLMCH Education Manager and various stakeholder from school to oversee the resident’s academic and behavioural performance in school.

a. Reply emails to and answer calls from school teachers/principal

b. Attend Meet-the-parents sessions in school

c. Application of bursary and financial assistance

d. Monitor student’s academic performance and recommend follow up programs to promote academic improvements

4) Work with various stakeholders & community partners (e.g. MSF & FSC) to plan and work towards family reunification.

a. Maintain a positive working relationship with the various stakeholders & community partners.

b. Conduct home visits when necessary (especially when residents are on home leave and on extended home leave).

c. Update residents’ family on their performance in the Home and propose reintegration to their families when applicable or appropriate

d. Conduct and facilitate programmes for the resident’s reintegration back to their families based on the approved care plan.

e. Work in partnership with other professionals and attend meetings including case conferences, case reviews, school meetings, hospital meetings etc.

5) Maintain proper record of all the services rendered to the resident in accordance to organization policy and MSF licensing requirement

Others

1) Additional administrative tasked will be assigned.

2) Take on any other duties assigned by supervisor.

Minimum requirement

Academic & trades qualifications

Essential

· Degree in Psychology, Social Work or Counselling from a recognized institution/university with more than 2 years’ experience in a relevant field.

· Well versed in English and a 2nd language (Chinese/Tamil/Hindi/Malay)

Desirable

· Certificate in Residential Care for Children and Young persons

Work experience & skills

Essential

• Knowledgeable and competent in conducting case management support, applying trauma informed care framework, strategies and intervention in a residential setting.
• Work with the residents and their family in a sustained way to raise their capacity to cope with circumstances so as to bring about improved social functioning and well-being.
• Equip residents and their family with the required knowledge and ability to navigate through various helping professionals to gain access to necessary resources and services.
• Ability to complete reports within the given timelines.

Desirable

· Experience working with “out of home care” residents who are affected by issues including neglect, abuse, domestic violence, mental health and parental substance abuse.

· Has relevant experience or worked in a child-centred environment

· Has experience with children & youths with trauma, challenging behaviour or special needs.

· Trained in MAPA (Management of Actual or Potential Aggression), SDM-PFS (Structural Decision Making - Partnering for Safety) & CANS (Child and Adolescent Needs and Strengths)

· Trained in first-aid and is able to perform first aid in case of emergency.

Personal qualities & behavioural traits

Essential

· Able to work flexi-hours and maybe given a last minute-notice of this schedule

· Has a strong passion for children, patience and wish to make a difference in the lives of disadvantaged children and young persons.

· Can work independently, has a pleasant disposition and able to maintain good working relationships with other staff (good team player).

· Good interpersonal skills to provide psychological support for children.

· Strong morals and ethics, along with a commitment to children.

· Cashiering duties;

· Guide residents to make S&CC payment on e-platforms;

· Attend to residents on feedback matters as part of the front line customer service team;

· Assist in cases creation in the system;

· Follow up with residents on the progress of the cases that have been attended by the estate team or other department (case by case) prior closing it in the system;

· Liaise with other team members from other departments pertaining to the feedback or queries cases;

· Assist with Facilities Booking matters;

· House visits;

· Any other duties assigned by the Supervisor.

Responsibilities and Duties:

•     Attending to and resolving resident’s feedback and / or complaints, arranging for site inspections

•     Assign supervisor to attend joint inspection on reported defects

•     Generate work schedule for Subcontractor to rectify defects

•     Liaise with project stakeholders (Subcontractors, HDB, Town Council, Consultants)

•     Draft and reply to feedback/queries, message residents, proper documentation/ recordings of defects including hardcopy/ on-line submissions

•     Maintain and upkeep of Building Service Centre

•     Administrative duties such as proper recording and filing of documents as per ISO standards

•     Any other duties as assigned by superior

Qualifications:

•     Minimum pass in at least 5 subjects, including English, at GCE “O” Level or Nitec Certificate

•     Prior customer relations work experience is preferred.

•     CRO shall be capable of communicating effectively in English and one other Singapore official language and have a pleasant personality.

•     Possess Singapore WSQ Certificate in Service Excellence (Level 1) would be an advantage.

•     Customer oriented with good communication and interpersonal skills.

•     CRO shall be competent and possess the skill, knowledge and ability to manage the public relations with residents effectively.