Responsibilities:

• Install and commission equipment or systems at customer locations according to specifications and guidelines.
• Perform scheduled maintenance and provide emergency repairs for equipment malfunctions.
• Diagnose and troubleshoot technical issues, including electrical, mechanical, and software problems.
• Collaborate with customers to understand their needs and provide technical support and training as needed.
• Ensure compliance with safety standards and company policies during all aspects of work.
• Document service activities, including service reports, parts usage, and customer interactions.
• Communicate effectively with internal teams to relay customer feedback and resolve technical issues promptly.
• Stay current with technical advancements and industry trends to provide proactive service solutions.

Requirements:

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field. Equivalent work experience may be considered.
• 4 years of experience in field service engineering
• Strong technical skills with proficiency in troubleshooting electrical and mechanical systems.
• Familiarity with diagnostic tools and software used in equipment maintenance and repair.
• Ability to work independently and prioritize tasks effectively to meet customer needs.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Willingness to travel extensively to customer sites, sometimes on short notice.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Creation Consulting HR Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.creationrecruit.com

Creation Consulting HR Pte Ltd

EA License No: 24S2187

About Us

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. We advise, originate, trade, manage and distribute capital for governments, institutions and individuals. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. We provide you a superior foundation for building a professional career where you can learn, achieve and grow.

Technology/Role/Department at Morgan Stanley

Overview

This role will be part of the Workforce Services (WS) department with the Enterprise Technology Services (ET&S) group. The program manager will be responsible for overseeing the creation of the operational framework, governance, event management, reporting and structure within the WS Asset Management function.

The Asset Management decommission and disposal function in WS is responsible for ensuring adherence to the firms updated policies and procedures, this includes but is not limited to ensuring adoption of the firms standard inventory tool globally for all off-net data bearing assets, adoption of firm shipping standards and creation of procedures and reporting in support of. Defining global reporting and structure as well as aligned Hiring.

The inventory function ensures adherence to firm tooling requirements and asset Lifecyle management globally, the role will have controls within, and across regions via desktop and/or field level validations. The main objective of the role is to ensure all data bearing assets within the region are accounted for via an offline inventory and any events to reuse or dispose of said assets are executed in compliance with the firm’s policies and procedures, and that asset records remain reconcilable at all times.

The successful candidate will build relationships across different regions and time zones to support the role and WS’s Risk agenda.

Job Responsibilities

• Ensure regional WS adherence to Asset inventory policy and procedures
• Program manage operational execution of WS Asset Management function within region.
• Manage local disposal and shipping events. Prepare assets for disposal and/or secure shipping events

- Remove data bearing asset components (i.e. solid-state drives, hard drives, and other hardware declare data bearing)

- Create manifests by identifying assets unique identifiers such as serial number for both chassis and drives, monitors, etc. utilizing firmwide asset inventory tools

• Report on Asset inventory within region and Shipping of assets to location for disposal
• Ensure chain of custody records are being reconciled along the deco and disposal workflow. This includes but is not limited to the following, Service Now Request, Deco Tracker, Disk Tracker, Inventory systems, chain of custody records (e.g. certificates of destruction), etc.
• Proactively validate and verify critical non-data center asset life cycle management policies, procedures and agreements for applicability and control strength.
• Coordinate with teams across WS and ET&S to identify and document asset life cycle management risks
• Liaise with Assessment, Entitlements, Reporting and Audit teams in delivery of program of firm and regulatory mandated programs.
• Creation of global reporting on defined PM Asset management functions
• Assist in the creation of operational structure, Hiring and recruiting
• Run and/or own some programs within the stream
• Participate in global team communications and meetings from a regional support standpoint (travelling where required)
• Travel to conduct visits to various Morgan Stanley locations as required and other to local logistics vendor facilities

Skills

• Excellent teamwork skills, capable of working effectively across a variety of IT and Business groups, across regions, roles and able to interact effectively with all management levels
• Ability to switch context quickly and work on multiple streams of work concurrently
• Proven ability to influence cross-functional teams without formal authority
• Knowledge of IT Hardware Assets through a previous Asset role or through a support function
• Ability to identify appropriate stakeholders within and beyond immediate team and work to build and maintain tight network/relationships with them
• Strong communication skills essential – written and verbal
• Experience in developing executive level presentation materials
• Self-starter able to identify where focus is needed and bring clarity to requirements
• Proven ability to manage multiple, concurrent projects with minimal supervision
• Ability to work in fast-paced environment with tight deadlines
• Strong analytical and problem-solving skills.
• Proficiency in MS Office and related applications (Word, Excel, PowerPoint, Access, Visio, Project). Advanced skill in data manipulation or automation using Excel functionality.
• Ability to build and sustain relationships with individuals at all levels of the organisation and leverage this to achieve work-related objectives

Education and qualifications

• Bachelor’s degree in business, computer science, or related field
• ITIL, PMP certified (desired)

- Assist supervisor in preparing food/ drinks and serving of customers (training is provided)

- Students and Senior citizens are welcome

- Full time (7am to 6pm) or part time (morning or afternoon shift is available)

- timing is flexible and can be arranged accordingly

- Monday to Friday (Saturday & Sunday are rest days)

- All benefits given as per MOM regulations

- able to start immediately or short notice is preferable

- salary range from (1600-2300), salary will be dependant on experience.

For any queries, please text/ call 9753 9527.

• Coordinate with customers and handle incoming phone calls.
• Create quotations and provide support to the sales team.

Requirements:

• GCE A Level and above
• At least 1 year of relevant working experience
• Excellent Interpersonal and co-ordination skills

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Service Crew (Salad Bowl)

Working Days: Monday - Friday
Working Hours: 7am - 6pm / 930am - 830pm (Rotate shift , 1 hr break time)
Salary: $2000 - $2400
Location: Near to Raffles Place MRT

Job Scope:

• Taking orders and interacting with customers
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures (including dishwashing)

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

• Working Days: Monday - Friday
• Working Hours: 7am-2pm / 8am-3pm / 9am-4pm (Rotate shift , 30mins break)
• Salary: $1,700
• Raffles Place

Job Scope:

• Taking orders and interacting with customers
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures (including dishwashing)

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Job Descriptions:

• Handle customer inquiries through walk-ins, emails, and phone calls.
• Assist with student registration and movement, including managing school cashiering and book sales.
• Coordinate class schedules and communicate updates to students and parents.
• Oversee studio maintenance and manage student movements such as advancements, transfers, and conversions.
• Provide administrative support to teachers to ensure smooth class operations.
• Complete and submit daily documents for collection to the Accounting & Finance Department.
• Enter teacher fee payment information into the computerized system.
• Follow up with students and parents regarding outstanding payments.
• Conduct daily checks to ensure that all main power switches are off when the store closes.
• Assist in organizing events and activities, including graduation concerts and outdoor performances.
• Perform any other ad-hoc duties as assigned.

Job Requirements:

• Diploma or Bachelor’s degree in Business Administration or a related field.
• 1-2 years of experience in the music school industry is required.
• Strong interpersonal and communication skills.
• A team player with a collaborative work ethic.
• Availability to work on weekends and public holidays.
• Candidates with relevant experience may be considered for a Senior position.

Responsibilities

• Process accounts payable and accounts receivable transactions accurately and in a timely manner.
• Reconcile bank statements, credit card statements, and other financial records.
• Assist with month-end and year-end close procedures.
• Prepare journal entries and maintain general ledger accounts.
• Assist in the preparation of financial statements and reports.
• Assist with budgeting and forecasting activities.
• Support internal and external audits by providing necessary documentation and explanations.
• Maintain accurate and organized financial records and documents.
• Assist in implementing and maintaining accounting policies and procedures.
• Perform ad hoc financial analysis and reporting as required.

Requirements

• Diploma in the related field.
• Previous experience in accounting or finance roles preferred.
• Fluent in English.
• Basic understanding of accounting principles and concepts.
• Excellent attention to detail and accuracy in data entry.
• Ability to work independently and as part of a team in a fast-paced environment.
• Good communication and interpersonal skills.
• Ability to prioritize tasks and meet deadlines effectively.

Industry: Bus CCTV / Software / System
Working Days: 5days
Working Hours: 9am – 6pm
Location: Ubi
Salary: $2200 - $2400

Responsibilities:

• Making & receiving customer inquiry calls
• Handling customer complaint.
• Collecting & analysing customer feedback
• Responding to customer reviews
• Support software training & software installation with customer
• Intervention driver fatigue cases for commercial bus & SME companies
• Assist in the retrieval of camera footage for customers
• Prepare usage report for sales team for grants claim
• Prepare telematic reports for customers to improve driver behaviours & help reduce accident cases
• Data analytics for software & product accuracy
• Back-end QC check for new vehicle installation project
• Observe & monitor for server performance
• Arrange CCTV installation or maintenance booking with the customer

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Corporate Call Centre
Working hours: Rotational shift, Mon – Sun
4 weekdays 1 weekend
Location: Changi / Jurong East
Salary: Basic + shift allowance
Duration: 6 months
Note: 2 months training (training most likely will be at Jurong)

Shift Pattern:
830am to 530pm/
845am to 545pm/
1030am to 7.30pm/
1130am to 8.30pm

Job Scope:
* Maintaining a positive, empathetic, and professional attitude toward customers.
* Responding promptly to customer inquiries on general and transactional enquiries
* Communicating with customers through various channels.
* Acknowledging and resolving customer requests.
* Customer outreach to encourage the use of digital services.
* Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk
standards.
* Collaborate with stakeholders to resolve all customer queries and requests.
* Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
* To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
* To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

Call Centre Officer
Location: Changi OR Jurong East
Contract: 12 Months
Working Days: 4 Weekday + 1 Weekend

Working Shift:
AM shift - 8AM to 8PM (8 hours working hours), example 8AM to 5PM or 9AM to 6PM

PM shift - 1PM to 12AM Midnight (8 hours working hours), example 1PM to 10PM or 2PM to 11PM

JD:
- Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
- Ability to understand customers’ needs and provide appropriate solutions and attention.
- Identify cross-sell opportunities during customer interaction.
- Consistently deliver quality service to our customers to achieve total customer satisfaction.
- Solicit customers feedback and identify problem trends for improvement actions.

Requirements:
- Call Centre experience is an advantage
- Great interpersonal & positive attitude
- Proficient in MS Office

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

The Day-to-Day Activities:

• Own and drive the strategy and product roadmap for your area of responsibility of all Geo Services. This includes key location services like Search, Routing, Navigation, Traffic and others supporting all of Grab’s product lines spanning all of  geographies.

• Collaborate extensively with cross functional teams across Grab to support existing and emerging services. Push the envelope on location services for the SEA region with a focus on Grab’s on-demand business.

• Lead and grow a team of product managers focussed on your area of responsibility.

• Define a winning strategy and roadmap for your area of responsibility by distilling input from various internal and external stakeholders and guide long term product innovations for Grab’s future success. 

• Internally champion your strategy and obtain necessary approvals.

• Coordinate with other stakeholders to execute on your roadmap by providing leadership including prioritization and tradeoffs to a large group of engineers, designers and distributed operations team.

Job Overview

The Senior Manager, Customer Support manages a team of Customer Support Specialists, Technical Support Specialists and Associate Managers, Customer Support. They are responsible for auditing performance, ensuring successful onboarding and collaborating with the Director, Customer Support to develop business strategy and set regional Customer Support strategy. Ultimately, the Manager, Customer Support is responsible for managing an effective Customer Support team with an emphasis on professional development.

Team Overview

Customers are King! Each and every day the Customer Success Team works to ensure that our clients are maximizing the value they receive from PitchBook. Onboarding, training, support, business development and renewals are handled by the Customer Success team. Customer Success does whatever it takes to ensure our customers achieve their goals and continue to grow their engagement with the PitchBook Platform.

Outline of Duties and Responsibilities

· Manage and lead a team of Customer Support Specialists, Associate Managers and Team Leads to achieve SLA and meet quality standards for all client work

· Ensure all new team members are successfully onboarded working with the Team Lead and Associate Manager to manage an effective process; facilitate trainings as needed

· Provide coaching and career development for team members

· Maintain a regular cadence of 1:1s with each team member to recap performance, identify improvement opportunities and support career development

· Audit customer chat, email and phone interactions monthly for quality and process adherence

· Run performance reports in Salesforce and Tableau to track team results and update the Director, Customer Support weekly

· Set team schedule in concert with other global offices to ensure overlapping business hour coverage

· Conduct biweekly team meetings to update Customer Support Specialists on best practices and continuing expectations

· Collaborate with the Director, Customer Support to develop the overall support strategy within the Customer Success organization

· Serve as a point of escalation for critical client questions and coordinate with direct reports to resolve all client issues

· Participate in Customer Support promotion and hiring process. Serve as the final decision on new hires for the team

· Leverage a suite of tools including Salesforce and Talkdesk to monitor workflow, SLA and team performance

· Cross collaborate with other departments from Product to Research to provide actionable feedback and help innovate our internal processes

· Continually evaluate the opportunity for process improvements and implement best practices

· Regularly review Highspot to ensure you and your team are knowledgeable on the latest product and data initiatives and releases

· Collaborate with Customer Support management in other PitchBook locations on process design and implementation as well as overall team initiatives

· Support the vision and values of the company through role modeling and encouraging desired behaviors

· Participate in various company initiatives and projects as requested

· Support the vision and values of the company through role modeling and encouraging desired behaviors.

· Participate in various company initiatives and projects as requested.

Experience, Skills and Qualifications

· Bachelor’s degree or equivalent experience required.

· 5+ years previous experience in customer support or operations experience and 2+ years leading a team, ideally in a Customer Support or Operations environment

· Demonstrated success with workflow optimization in a real time, fast paced environment

· Proficient with Salesforce or similar CRM preferred

· Proficient with MS Excel including pivot tables and advanced formulas

· Have knowledge of SQL, ability to modify basic queries

· Have excellent verbal and written communication skills with a keen eye for detail

· A client first attitude and love to engage with customers

· Interested in financial markets or services, particularly private equity and venture capital

· Ability to operate with a strong sense of urgency and deliver results

· Have terrific prioritization skills to high call volume in parallel with project work

· Comfortable to engage with a diverse array of customers

· Team player with the desire to try new ideas in order to achieve greater levels of success

· Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word and Excel with the ability to pick up new systems and software easily.

Working Conditions

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

Founded and based in Singapore, Agridence brings you the future of commodities trading. We are at the forefront of digitalising the agri-commodities supply chain across the globe to create a data-enriched and technology-powered ecosystem. This digital transformation enables deeper analysis of the supply chain to uncover environmental, social and financial risks allowing targeted interventions.

At Agridence, we use technology to enable data transparency and strengthen trust. We provide industry intelligence and insights to empower our customers to make smarter decisions. We strive to identify issues and deliver solutions that will redefine how commodities are produced and traded.

Description:

Customer Success

• Provides platform demo to potential customers & proactively follow up thereafter
• Provides platform training to customers
• Provides advice and updates on product enhancements to customers
• Track customers’ usage and trading activity on the platform
• Maintain and update sales material, user guides & video guides and other tools & resources
• Occasional after hours calls from users may be required
• Occasional travelling meeting vendors/ customers

Customer Success Operations

• Onboard new customers on the platform
• Maintain customers’ account and data integrity
• Assist with troubleshooting and customer support of technical issues
• Monthly update of sales figures and invoicing to customers
• Weekly updates with Product/ Tech team
• Responsible for monthly sales reporting updates

Voice of Customer

• Obtain regular feedback to ensure customer adoption, retention, and satisfaction
• Advocate for customers in platform roadmap and enhancements
• Constant liaison with the Product Manager to relay the customer’s requirements and use-casesAt least a Bachelors degree in Business, Marketing or other related disciplines

Requirements:

• 3 years or above of account management or client servicing experience
• Business level fluency in written and spoken Mandarin to communicate with the Chinese speaking clients or counterparts
• Fluency in another Chinese dialect highly desirable
• Ability to work in an agile and flexible environment

• Coordinate with customers and handle incoming phone calls.
• Create quotations and provide support to the sales team.

Requirements:

• GCE A Level and above
• At least 1 year of relevant working experience
• Excellent Interpersonal and co-ordination skills

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Job Descriptions:

• Perform a full range of services on the company’s products, including maintenance, commissioning, troubleshooting, installation, warranty repairs, and other specialized tasks.
• Execute service tasks to the highest standards in accordance with company policies, procedures, and industry best practices.
• Complete service assignments safely and efficiently, aiming to minimize callbacks and warranty expenses.
• Prepare detailed service reports for each service order; for tasks extending beyond one week, submit progress reports weekly.
• Identify and promote additional services, parts, and products during fieldwork; communicate potential opportunities to the service office through reports or direct feedback.
• Supervise subcontractors representing the company to ensure work meets company standards.
• Mentor and train team members to share knowledge and improve overall service capabilities.
• Maintain service vehicle and equipment in excellent condition.
• Develop and sustain customer relationships to foster the growth of the maintenance client base.
• Ensure job site safety at all times, adhering to the company’s safety protocols and standards.
• Perform any other ad-hoc or assigned duties as required.

Job Requirements:

• Nitec or Diploma in Building Services, Electrical Engineering, Mechanical Engineering, or a related field.
• Minimum of 1 year’s experience in the M&E industry, with preference for experience in data centers or mission-critical infrastructures.
• Experience in preventive maintenance and troubleshooting at client sites.
• Service-oriented with strong analytical and problem-solving skills.
• Resourceful, dynamic, and highly motivated with strong leadership abilities.
• Excellent interpersonal and communication skills with the ability to interact effectively with people at various levels.

Our client is a well-established MNC, market leader in the Manufacturing industry. They are looking for a Customer Delivery Specialist to assist their team for the next phrase of their business. They are located in the Central Town area – easily accessible.

Responsibilities:

• Regularly update the CRM system to provide management with accurate and timely delivery information.
• Work with the Sales and Operations teams to complete pre-delivery, registration, and delivery documents accurately.
• Handle all the requirements for the vehicle registration process for customers.
• Prepare customer loan and registration documents and collaborate with colleagues to ensure successful delivery appointments.
• Prepare vehicles and host delivery appointments, including personalized new owner orientations.
• Assist the Sales Manager with delivery center operations, task completion, and ensuring excellent customer service.

Requirements:

• Bachelor's degree or equivalent education and experience.
• Comfortable working in a fast-paced environment.
• Proficient with Microsoft Office Suite and CRM tools.
• Able to work evenings, weekends, and holidays.
• Valid driver’s license.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte Ltd | 19C9682
R24122162 | LAI CHAI LI

Responsibilities:

• Control, manage and oversee claims and customer services delivery for the products distributed and serviced ensuring all contracted service levels and KPI’s are met
• Manage all Governance Meetings with the Service Partner and companies
• Ensure that there are no data breaches and that all agreed processes are met by the Service Partner
• Manage all complaints received from any stakeholder, ensure that they are resolved and reported with full service recovery in place
• Update Brokers and Agents on any enquiries received regarding claims
• Carry out regular reviews of all pending claims cases and ensure process improvements are put in place
• Ensure that the Service Partner is fully aware, and have embedded, any changes in guidelines, product changes and process updates
• Support and where necessary, manage Agent and Broker meetings
• Act as the key point for products reinsured, for all new product launches, projects and on-boarding of new customer groups
• Ensure that Service Levels for Customer Service and Claims Delivery are met
• Provide training to the Service Partner for customer service skills, claims adjudication protocols and product knowledge including validation testing and service skills
• Adjudicate claims and provide guidance on claims assessment to the Service Partner
• Deliver performance reports as required by the business
• Carry out claims analysis in order to present key statistics and information to the key stakeholders
• Work closely with the Service Partner to assist in delivering customer service standards in line with their contractual obligations
• Ensure that the policies and procedures are in place to fully support the Service Partner so that they can deliver an optimised service
• Assist in the provision of training and support to the Service Partner on any area of service delivery as needed
• Oversight and management of the adherence to customer service protocols whether by voice or in writing to the customer and/or agent in line with agreed processes
• Excellent service delivery from the Service Partner – meeting all the agreed SLA’s
• Demonstrating the ability to handle commercial decisions as needed to respond to customer issues

Requirements:

• Account servicing in insurance sector is a must
• Strong customer service skills
• Empathy and understanding
• Ability to represent and appreciate the commercial arrangements within the businesses

We apologize that only shortlisted candidates will be contacted. Thank you.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Responsibilities:

• Control, manage and oversee claims and customer services delivery for the products distributed and serviced ensuring all contracted service levels and KPI’s are met
• Manage all Governance Meetings with the Service Partner and companies
• Ensure that there are no data breaches and that all agreed processes are met by the Service Partner
• Manage all complaints received from any stakeholder, ensure that they are resolved and reported with full service recovery in place
• Update Brokers and Agents on any enquiries received regarding claims
• Carry out regular reviews of all pending claims cases and ensure process improvements are put in place
• Ensure that the Service Partner is fully aware, and have embedded, any changes in guidelines, product changes and process updates
• Support and where necessary, manage Agent and Broker meetings
• Act as the key point for products reinsured, for all new product launches, projects and on-boarding of new customer groups
• Ensure that Service Levels for Customer Service and Claims Delivery are met
• Provide training to the Service Partner for customer service skills, claims adjudication protocols and product knowledge including validation testing and service skills
• Adjudicate claims and provide guidance on claims assessment to the Service Partner
• Deliver performance reports as required by the business
• Carry out claims analysis in order to present key statistics and information to the key stakeholders
• Work closely with the Service Partner to assist in delivering customer service standards in line with their contractual obligations
• Ensure that the policies and procedures are in place to fully support the Service Partner so that they can deliver an optimised service
• Assist in the provision of training and support to the Service Partner on any area of service delivery as needed
• Oversight and management of the adherence to customer service protocols whether by voice or in writing to the customer and/or agent in line with agreed processes
• Excellent service delivery from the Service Partner – meeting all the agreed SLA’s
• Demonstrating the ability to handle commercial decisions as needed to respond to customer issues

Requirements

• Account servicing in insurance sector is a must
• Strong customer service skills
• Empathy and understanding
• Ability to represent and appreciate the commercial arrangements within the businesses

Interested candidates who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R23114347 (Pang Xue Ni)

We are the leading regional distributor of Professional and Industrial Cleaning Supplies. Products we market include floor care equipment for carpet, stone & tiles; high pressure water cleaners including ultra-high pressure blasting equipment & accessories; specialty vacuum & dust collection systems; industrial & outdoor rider sweepers & scrubbers; professional cleaning wipes, pads & tools; hygiene related environmental wares for public areas; and our self-manufactured line of ISO 9001 certified maintenance chemicals.

We have a great career opportunity for a dynamic professional to join us as:

Service Technician

The Job Responsibilities:

- Responsible for performing outdoor & indoor repair, maintenance and troubleshooting work

- Where there is no outdoor repair, you are required to work within the Company workshop

What It Takes:

· Degree/ Diploma/ Certificate in electrical & electronic engineering (AC & DC motors, single-phase & three-phase, lead acid & lithium batteries, electrical control circuits, hydraulic system)

· minimum a year of customer support experience

· ability to work as part of a team and possess strong communication skills

· obtained local driving license is a plus

We are the leading regional distributor of Professional and Industrial Cleaning Supplies. Products we market include floor care equipment for carpet, stone & tiles; high pressure water cleaners including ultra-high pressure blasting equipment & accessories; specialty vacuum & dust collection systems; industrial & outdoor rider sweepers & scrubbers; professional cleaning wipes, pads & tools; hygiene related environmental wares for public areas; and our self-manufactured line of ISO 9001 certified maintenance chemicals.

We have a great career opportunity for a dynamic professional to join us as:

Assistant Service Engineer

The Job Responsibilities:

- Responsible for performing outdoor & indoor repair, maintenance and troubleshooting work

- Where there is no outdoor repair, you are required to work within the Company workshop

What It Takes:

· Degree/ Diploma/ Certificate in electrical & electronic engineering (AC & DC motors, single-phase & three-phase, lead acid & lithium batteries, electrical control circuits, hydraulic system)

· minimum a year of customer support experience

· ability to work as part of a team and possess strong communication skills

· obtained local driving license is a plus

Job Details

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Description

Want to work in a dynamic environment at the intersection of Wall Street and Technology? SS&C Advent and SS&C Eze (business units within SS&C), leading providers of award-winning software and services for the global investment management industry, are seeking a Customer Success Relationship Manager. This role can be based out of any of Advent & Eze’s Europe & Middle East offices.

Relationship Managers on the Customer Success team serve as trusted advisors to our customers, helping them to achieve success with their SS&C Advent and/or Eze solutions while maximizing their return on investment. By leveraging a proactive consultative approach, our RMs bring Advent and Eze’s best ideas, innovations, and capabilities to their portfolio of customers, matching these to the customer’s business objectives. Customer loyalty, growth, and renewal rates are at the forefront of our goals.

Mission:

Advent’s Customer Success Relationship Managers serve as trusted advisors to our loyal customers, helping them to achieve success with their Advent solutions while maximizing their return on investment. By leveraging a proactive consultative approach, our Relationship Managers bring Advent’s very best ideas, innovations, and capabilities to their portfolio of customers and match these to the customer’s business objectives, determining the best approach for leveraging Advent’s capabilities, and providing recommendations on how to proceed. Relationship Managers are an integral component of our Global Customer Experience team at Advent, and we are looking for strong contributors to join our hybrid team of competitive and experienced professionals focused on transformational processes, customer loyalty, our customers’ growth, and ultimately maintenance of our industry-leading renewal rates.

Responsibilities

• Proactively identify and prioritize accounts to focus efforts within a defined territory as based on perceived risk, potential growth opportunity, strategic value, and renewal time frame.
• Develop long-term relationships with your portfolio of assigned customers, connecting with key business executives from C level on down. Effectively deliver scheduled business reviews to key business contacts.
• Cultivate an understanding of your customers’ business requirements, industry challenges and goals coupled with a strong understanding of how they are using their Advent solutions to maximize adoption, growth, and account retention as well as the trusted advisor role with the customer.
• Develop account and engagement plans for Advent customers that outline their critical success factors, metrics for success, potential issues, and dependencies and provide recommendations for each. Collaborate with internal teams such as Services, Sales and Renewals to ensure execution of account and engagement plan.
• Provide strategic oversight during the entire customer journey including implementation, optimization, growth, renewal and ensure a seamless handover of knowledge and responsibilities where appropriate.
• Identify expansion opportunities and collaborate with the sales teams to ensure growth objectives and footprint increase.
• Work closely with the Advent Services teams to identify new opportunities and facilitate transitions from Services following implementation, upgrades, migrations, etc.
• Act as a collaborative partner with the Support teams to ensure customer tickets are resolved to the best of Advent’s abilities.
• Drive the value of Advent’s Community through increasing customer registration and engagement whenever possible.
• Be the voice of the customer to Product Management, Product Marketing, Support, Renewals, Services, Sales, Finance, etc. building strong working relationship with each to ensure customer success and consistency of contact.
• Develop a thorough understanding of the Advent product suite and industry (where not already present).
• Work collaboratively with the Marketing and Sales teams to identify and build customer references.

Experience & Attributes

• Key to this role is being able to articulate value, inspire and sell the Advent story for transforming the investment management industry. As a trusted advisor and coach, the Relationship Manager is the post-sales success leader for the customer.
• Extensive direct customer/account management experience in enterprise software, business consulting or a related field.
• Ability to multi-task and handle complex matters with little supervision and excellent follow-up.
• High degree of organization, efficiency, urgency and follow through on program planning and execution.
• Possess excellent verbal and written communication skills inclusive of outstanding presentation development and delivery skills, with the ability to inform, influence and impact all levels of management.
• Demonstrated ability to communicate effectively, present and influence credibly at all levels of the organization, including executive and C-level.
• Ability to prioritize and perform effectively in all situations.
• Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements to technical solutions.
• History of strategic and innovative thinking – exercises great judgment and decision-making capabilities.
• Demonstrated ability to grow relationships and expand platform footprints with the customer firm.
• Excellent interpersonal skills and the confidence to be an honest advocate, willing to push back when needed.
• Prior hands-on working knowledge and/or implementation of a complex solution within the FinTech space.
• Strong collaboration and team working skills.
• Excellent follow-up skills with great attention to detail.
• Willing to travel 15-30%.
• BA/BS or equivalent degree or related work experience.

Personal Characteristics:

• Passionate about the success of your customers.
• Inspirational, energized individual who’s not afraid move fast and take risks in the name of innovation.
• Passionate about the intersection of technology and the financial services industry.
• Someone who makes sense out of complexity yet communicates with a level of simplicity.
• High performance and passionate about your customers, the Fintech space, your career.
• Collaborative thought-leader.

If you've got what it takes to be a great Relationship Manager and want to work on a hardworking, success-oriented and fun team, then apply today.

We’re seeking a future team member for the role of Associate, Client Service to join our Clearance and Collateral Management team. This role is located in Singapore and is a hybrid role.

In this role, you’ll make an impact in the following ways:

• Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
• Applies intermediate problem solving skills, experience and judgement to analyze information.
• Uses communication skills to deliver high quality service to a specialized client base.
• Provides clients information related to BNY products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed.
• Leverages a good understanding of broader BNY services and offerings.
• Monitors client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed.
• Uses knowledge of client issues and needs to contribute to business development efforts.
• Participates in internal activities and initiatives designed to improve the client experience.
• Recommends process improvements.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience is required.
• 3-5 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.
• Strong communication skills

Job Description:

As the Account Service Manager, you will provide VIP services to institutional clients, maintaining and deepening long-term relationships to ensure they receive the highest quality and most professional service. You will serve as a bridge between our company and our clients, requiring not only a deep understanding of their needs and expectations but also the utilization of professional financial knowledge and keen market insights to assist in tailoring wealth management solutions for clients, helping them achieve asset growth and wealth succession.

Primary Responsibilities:

• Maintain daily relationships and provide in-depth services to VIP clients, ensuring customer satisfaction and loyalty.
• Analyze client needs and assist in developing personalized asset allocation and wealth management solutions.
• Keep track of market dynamics and provide timely investment analysis and advice to clients.
• Coordinate internal resources to provide clients with one-stop financial service solutions.
• Regularly conduct customer reviews, collect feedback, and optimize service processes.

Requirements:

• Fresh graduates with a bachelor's degree or above in finance, economics, management, or related fields.
• Passionate about the financial industry and aspiring to develop a long-term career in the field of cryptocurrency.
• Possess excellent communication skills and customer service orientation, able to handle complex customer relationships effectively.
• Have strong learning and analytical abilities, able to quickly grasp financial product and service knowledge.
• Excellent teamwork spirit and resilience, able to adapt to a high-intensity work environment.
• Candidates with relevant financial industry qualifications are preferred.

We’re seeking a future team member for the role of Client Service Associate to join our Corporate trust team. This role is located in Singapore and is a hybrid role.

In this role, you’ll make an impact in the following ways:

1. Serves as the technical expert for complex transactions and processes daily and provides work direction for the team.
2. Independently assists clients by responding to complex phone, email and other inquiries regarding company products, services and procedures.
3. Responds to client questions on BNY product features and provides technical assistance for the most complex issues that have been escalated by junior team members. Researches and resolves complex operational or client issues. Assists in identifying trends in client issues and proposing solutions.
4. Provides status updates on problem resolution and outstanding issues to other teams. Directs inquiries to the appropriate resources at BNY.
5. Assists with process improvement by contributing ideas to improve team efficiency. Coordinates implementation of resulting process changes for the team.
6. Provides guidance to less experienced staff. May serves as the team leader for a team of support staff.
7. Responsible for the quality and completion of own work. Helps develop and contributes to the achievement of team objectives.

To be successful in this role, we’re seeking the following:

1. Degree/diploma qualification or the equivalent combination of education and experience is required.
2. Bachelors degree preferred.
3. 3-5 years of total work experience preferred. Experience in financial services preferred