Operate chartered bus services as per assigned schedules and location work closely with opreations coordinator in planning updatees and feedbackof schedules ensure timely arrival in picking up passengers maintain cleanliness and safety conditiond of bus maintain job professionalism and mannerism when interacting with passengers respond promptlywhen interactingwith passengers respondpromptly when receive calls from customer receive from customer or from internal staff requirement; Qualified Class 3 & 4 driving Licence and bus Driver 's Vocational Licence (BDVL) Familiar with Singapore route Consistent Clean driving Record.

Attractive Salary and Benefits-Allowance & Performance Incentives Retention & year End Bonus, annual Leave, Medical Leave Medical &Insurance Benefits.

As a Service Coordinator Intern, you will play a pivotal role in supporting our operational processes and ensuring the smooth functioning of various projects. This internship offers a unique opportunity to gain hands-on experience in operations management, project coordination, and cross-functional collaboration within a fast-paced startup environment.

Duties & Responsibilities:

• Assist in coordinating work programs, service and project activities.
• Collaborate with team members to ensure timely execution of tasks and deliverables.
• Maintaining of Safety and Health documentation and records of safety-related incidents
• Assist in the development and implementation of operational procedures and workflows.
• Provide general administrative support to the operations team.

Requirements:

• Minimum A level / Diploma / Deg in any studies
• Only Singaporeans
• Good interpersonal and communication skills
• Positive work attitude, self-driven, team player with ability to work independently
• Able to commence work immediately or within short notice will be an added advantage

Duration: 3-6 months (with potential for extension)

Job Overview:

We are seeking energetic and customer-oriented individuals to join our restaurant as Food Service Crew members. The successful candidates will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and maintaining high standards of cleanliness and efficiency. This position requires flexibility to work on weekends and public holidays, as well as excellent teamwork and communication skills.

Key Responsibilities:

1. Customer Service:Greet customers warmly as they enter the restaurant, engaging with them in a friendly and courteous manner.
   Assist customers with menu selections, provide recommendations, and answer questions about ingredients and preparation methods.
   Take food and beverage orders accurately and efficiently, ensuring special requests and dietary restrictions are noted and communicated to the kitchen staff.
   
2. Food Preparation and Assembly:Prepare and assemble food items according to established recipes and presentation standards, following food safety and sanitation guidelines at all times.
   Ensure all food items are served promptly and at the correct temperature, maintaining quality and freshness throughout service.
   
3. Table and Dining Area Maintenance:Set up and clear tables promptly, ensuring they are clean, properly set, and stocked with necessary utensils, condiments, and napkins.
   Monitor dining areas for cleanliness and appearance, promptly addressing spills, messes, or other issues to maintain a pleasant environment for guests.
   
4. Cash Handling and Payment Processing:Process customer payments accurately and efficiently, using POS systems or cash registers to ring up orders, handle cash transactions, and provide change as needed.
   Reconcile cash drawers at the end of each shift, ensuring all transactions are accounted for and discrepancies are reported to management.
   
5. Teamwork and Collaboration:Work collaboratively with other team members, including kitchen staff, servers, and managers, to ensure smooth and efficient operations during peak service times.
   Communicate effectively with colleagues to coordinate food preparation, delivery, and service, minimizing wait times and maximizing customer satisfaction.
   
6. Cleaning and Sanitization:Maintain cleanliness and sanitation standards throughout the restaurant, including dining areas, restrooms, and kitchen areas.
   Regularly clean and sanitize surfaces, equipment, and utensils according to established protocols, ensuring compliance with health and safety regulations.
   

Requirements:

• Previous experience in a similar role in the food service industry is preferred but not required.
• Flexibility to work on weekends, public holidays, and evenings as needed, with the ability to adapt to changing schedules and demands.
• Strong customer service skills, with a friendly and outgoing personality and a passion for hospitality.
• Excellent communication skills, with the ability to interact confidently and professionally with guests and colleagues.
• Ability to work efficiently in a fast-paced environment, multitasking and prioritizing tasks to ensure timely and accurate service.
• Basic math skills for processing payments and handling cash transactions.
• Knowledge of food safety and sanitation principles, with a commitment to upholding cleanliness and hygiene standards.
• Physical stamina and dexterity to stand for extended periods, lift and carry trays, and perform repetitive tasks.

We appreciate your interest in joining our team, and we look forward to reviewing your application. Please note that only shortlisted candidates will be contacted for further assessment.

EA Licence ID : 18C9520

EA Registration ID: R1765753

• Perform servicing/ inspection of company products
• Assist the Service Manager to provide on-site service & technical support to customer
• Assist in troubleshooting, installing, testing and maintenance of company products
• Preparation of service report
• Any other aad-hoc duties as assigned

Requirements:

• Nitec in Engineering or related
• 1 year experience in Electronics/ Mechanical/ Manufacturing industry
• Location: Macpherson
• Working hours: Mon - Fri, 8am - 5pm
• Salary: Up to $2800
• Able to start work immediate or on short notice

How to apply:

Interested applicants kindly state your expected salary, last drawn salary and starting date.

We regret to inform that only shortlisted candidates will be notified.

Log on to www.e-cruitteam.com.sg for more job opportunities!

EA Personnel: Wong See Yun
EA Reg ID: R21100918
EA Licence No.:19C9603

Customer Care Officer (1 Year Contract)

Work Office Location : Yio Chu Kang

Working Hours: Mon – Fri, 830am – 6pm, Alternate Sat, half day

Responsibilities

• Provide advisories to facilitate the employment of both local and foreign manpower in Singapore, handling claims and complaints regarding employment and related disputes etc.
• Maintain up-to-date knowledge of any new/change information to ensure accurate advice are given to customers.
• Ability to work well in a fast-paced environment with constant introduction of new government policies and requirements
• Handle calls during crisis situations and build rapport with the callers and report to supervisors for further action.
• Providing feedback on processes, suggesting improvements to enhance skills and knowledge.

Requirements:

• Proficient in Microsoft Office tools
• Must be comfortable in handling queries from callers
• No experience required as training will be provided
  

Interested candidates, kindly email your updated resume to [email protected] or contact me via whatsapp at +65 8832 5996. Thank you.

EA Personnel: Irene Lim Choo Eng

EA Personnel No: R1110784
EA License No: 05C3451

Customer Service Officer (Logistics)

Working Location: Ubi

Working Hours: Office Hours

Job Description

• Preparation of shipping documents for land/sea import/export
• Collaborate across teams including sales, logistics and planning for customer service strategies
• Oversee the order management process, including order entry, processing and shipment
• Handle high volume of transactions and coordination
• Resolve customer / sales complaints and issues
• Identify solutions and implement corrective actions for raised complaints and issues

Job Requirements

• At least a Diploma in any discipline with 1 year of relevant experience.
• Logistics knowledge and understanding of import/export preferred.
• Proficient in Microsoft Office tools

Interested candidates, please email your updated resume to Gareth Lim at: [email protected] to apply or contact via Whatsapp : +65 9154 5356

ATTN; Tan Hui Yung Janet (CEI: R1104487)

Do Join Our Telegram Group to look for other job opportunities as well

https://t.me/Fasttempcontractjobs

EA License No: 05C3451

Bank Customer Engagement Officer (Telesales)

1 Year Renewable Contract

Salary: Up to $2,500 basic salary (based on experience) + Commission

Working Location: Novena

Working Hours: 9 AM - 6:30 PM, Mon - Fri

Job Description

• To handle customer’s queries such as Penalty Fees, Annual Fees or Banking needs and the ability to cross sell Unsecured Retail Banking Products through Inbound Calls and Outbound Calls.
• To achieve Daily / Weekly / Monthly Sales Target
• To follow up on income documents and any other relevant documents required for application submission.

Job Requirements

• GCE 'N' Level & above
• Able to perform multiple tasks in a fast-paced environment
• Highly motivated to have a career in Banking Sales

Interested candidates, please email your updated resume to Irene Lim at: [email protected] to apply or contact via Whatsapp : 8832 5996

EA Personnel: Irene Lim Choo Eng

EA Personnel No: R1110784

EA License No: 05C3451

• MNC
• Up to S$3,200
• Minimum 2 years of relevant working experience in Customer Service
• Experience in Food/Fast Moving Consumer Goods (FMCG) industry will be preferred

Our client, a leading quality food provider and wholesaler, is looking for suitable talents to join their growing business as Customer Service Executive.

RESPONSIBILITIES:

• Responding promptly to customer inquiries
• Processing and coordinating customers’ orders, forms, applications, and requests
• Ensure customer satisfaction and provide professional customer support
• Communicating with customers through various channels
• Communicating and coordinating with various internal staff and stakeholders as necessary pertaining to customers’ orders, enquiries etc
• Good understanding and knowledge of company’s products
• Generates and processes new sales leads as necessary
• Update of product item code in the company’s system and expiry date management of products
• Compile and generate various monthly reports for the sales team

REQUIREMENTS:

• Diploma in Business or related disciplines
• Minimum 2 years of related experience in Customer Service, preferably with food & beverage exposure
• Positive attitude and customer service minded
• Proficient in Microsoft Office applications (Excel, Words)

OTHER INFORMATION:

• Location: West
• Working hours: Monday to Friday, Office Hours + Rotating Saturday (half day)
• Salary: Up to S$3,200 (Salary will commensurate according to experience & qualifications).
• The Company strives to achieve employee satisfaction and provides a conducive working environment, attractive incentives, and remuneration to all staff.

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – [email protected]

or call your Friendly Consultant, Florence at 6590 9906 or WhatsApp 8655 6810 for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

The Role of Customer Service Officer in Alaska Pte Ltd primarily involves providing customer service and after sales support to customer and dealers for technicians servicing and installations support.

• Liaise with customers who have purchased ceiling fans online, providing excellent after-sales support.
• Coordinate and arrange delivery and installation services for customers, ensuring a seamless experience.
• Collect and collate necessary information regarding the customer's location for efficient installation.
• Proactively contact customers requiring servicing appointments, assist in scheduling, and coordinate with technicians.
• Perform accurate data entry tasks to maintain organized customer records and service history.
• Generate and issue quotations and invoices promptly, ensuring clarity and accuracy in all financial transactions.

Any other administrative tasks that directly or indirectly contribute to the sales team morale and performance

Requirements:

1. Excellent communication skills for effective interaction with customers.
2. Strong organizational abilities to manage installation schedules and service appointments efficiently.
3. Detail-oriented approach for accurate data entry and documentation.
4. Customer-centric mindset with a commitment to delivering exceptional service.
5. Ability to work collaboratively with installation teams and technicians.
6. Proficient in using relevant software for quotation and invoicing purposes

E-commerce

• Daily operations include preparing orders and packing orders
• Listing / managing E-Commerce online platforms (Shopee, Lazada, Tiktok etc)
• Attending to customer enquries on online platforms
• Write and edit product content that will be published on e-Commerce websites/platforms
• Set standards, systems, and best practices for new product listings, content creation, distribution, and maintenance.
• Work closely with different teams (product management, graphics, sales) to provide updated content that will be shared across e-Commerce platforms.
• Handle on screen and backend livestreams

Customer Service

• Identify and assess customers’ needs to achieve satisfactionn
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Manage showroom for walk in enquiries and servicing

Requirements and skills

• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Willing to appear on screen

Working Hours

• 5 Day Work (Saturday included)
• Working hours: 9am - 5pm

Engineer will be responsible for carrying out troubleshooting, maintaining and commissioning of Security systems (e.g., CCTV, Access Control System, Intercom, P.A, networking & etc.).

You will provide services to our customers in the region,coordinating with other parties and working with other team members to achieve objectives.

Do you possess a genuine passion for connecting with people and making a positive impact? Do you thrive in a fast-paced and dynamic environment? We have an exciting opportunity for you to join our team as a Customer Care Associate where you will be responsible for providing excellent customer service support and overseeing administrative tasks related to customer care operations.

Roles & Responsibilities

• Respond to customer enquiries and feedback via different touchpoints such as hotline, emails, face-to-face interactions and live chat in a timely and professional manner
• Collaborate with various teams and stakeholders to identify appropriate actions and resolve customer feedback and drive implementation of improvement initiatives
• Escalate issues to supervisors to ensure timely and appropriate actions are taken to resolve customer feedback and enquiries
• Create and update documentation and resources including Standard Operating Procedures, training materials and knowledge base articles
• Maintain accurate and up-to-date records of customer interactions and transactions, including records of lost and found property, in the CRM system
• Perform administrative tasks such as preparation of customer care reports and meeting minutes, management of office inventory and submission of billing-related documents
• Assist in establishing processes for collecting and analysing customer feedback, surveys and data analytics to gain insights into customer behaviour and preferences, driving data-driven decision making
• Identify opportunities and provide insights with proposed recommendations to enhance customer experience and improve processes
• Prepare regular reports and presentations, highlighting progress and areas for improvement, to the management
• Support and execute any ad-hoc duties and projects as assigned or required, including the possibility of doing shift duties at information counters

Requirements

• ITE/Diploma in any field or equivalent
• Minimum 2 years of experience in customer service, preferably in a fast-paced environment
• Shift work required
• Customer-centric mindset with a passion for delivering exceptional experiences
• Proficient in organisational skills to manage customer records, documentation and administrative tasks
• Possess excellent communication skills, both written and verbal, with the ability to communicate effectively with customers and all levels of the organisation
• Ability to work well in a team or independently
• Strong organisational skills with the ability to multi-task and adapt to changes in a highly dynamic work environment
• Pro-active, self-motivated and keen learner
• Willingness to work on weekends and Public Holidays as required

Information

Only shortlisted candidates will be notified.

The level of appointment will depend on the qualifications and experience of the candidate.

For more information on Kallang Alive Sport Management, refer to this website, sportshub.sportsingapore.gov.sg

Join Our Team as a Service Coordinator!

Are you a customer-focused individual with excellent coordination and communication skills? Do you thrive in a dynamic environment where you can make a difference by ensuring timely service and support to customers? If so, we invite you to join our team at Securevision Pte Ltd.

About Us:

Securevision Pte Ltd is a leading provider of security systems solutions in Singapore. With a commitment to excellence and customer satisfaction, we strive to deliver top-quality service and support to our clients. As we continue to grow, we are seeking a dedicated Service Coordinator to play a key role in ensuring seamless coordination and delivery of services.

Position: Service Coordinator

Location: Singapore

Work Schedule: This is a full-time position with a 5-day work week, Monday to Friday, from 8:30 AM to 6:00 PM.

Key Responsibilities:

• Contact customers to schedule servicing and maintenance appointments or arrange installation times for technicians.
• Coordinate closely with technicians to ensure efficient allocation of resources and timely completion of service requests.
• Follow up with customers to confirm appointments and provide updates on service status.
• Handle incoming calls, complaints, and service requests professionally and courteously.
• Prioritize and schedule service requests based on urgency and customer needs.
• Maintain accurate records of service activities, including appointment details and customer interactions.
• Follow up with quotations for materials or labour rendered.
• Keep track of maintenance schedules and remind customers to renew servicing contracts.
• Work closely with the sales and operations teams to ensure a seamless customer experience.
• Provide exceptional customer service and strive to exceed customer expectations at all times.

Qualifications:

• Diploma or equivalent qualification.
• Strong communication and interpersonal skills.
• Excellent organizational and time management skills.
• Ability to multitask and prioritize tasks effectively.
• Customer-focused with a proactive approach to problem-solving.
• Proficiency in Microsoft Office and scheduling software.
• Previous experience in customer service or service coordination is a plus but not mandatory.
• Ability to work independently and be part of a team.

Salary Range:

The salary for this position will range from SGD 2,500 to SGD 3,500 per month, commensurate with experience and qualifications.

How to Apply:

If you are a motivated and detail-oriented individual with a passion for customer service and coordination, we encourage you to apply for the Service Coordinator position at Securevision Pte Ltd.

To apply, please send your resume and a cover letter outlining your relevant experience and why you are interested in joining our team to [email protected].

Securevision Pte Ltd is an equal-opportunity employer. We thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview.

Roles & Responsibilities

• Perform diagnostics, maintenance, installation and repairs of Company's Power Tools

• Assist customers in technical solution and problem solving by performing testing & repair works

• Analysis, interpretation & troubleshooting of Power Tools

• Monitor inventory of spare parts and equipment

• Keep track of history service repairs

• Produce timely and detailed service report

• Maintain cleanliness and safey at work area

Job Requirements

• Has experience with power tools and diagnostic tools

• Candidates with 1 year experience in technical service of power tools will have an added advantage

• Good communication skills

• Able and willing to learn about products

• Good working attitude

• Team player

• Detailed & organised

Customer Care Officer (1 Year Contract) x 8

(Convertible Contracts)

Working Location : North (Accessible by Yio Chu Kang MRT)

Working Hours : Mon – Fri, 8:30am – 6pm, Alternate Sat: Half day

Responsibilities

• Advise the employment of all related manpower in Singapore, handling claims and complaints regarding employment and related disputes etc.
• Maintain up-to-date knowledge of any new information or changes to ensure accurate advice are given to customers.
• Ability to work well in a fast-paced environment with constant introduction of new government policies and requirements
• Handle customer calls during crisis situations and build rapport with the callers and report to supervisors for further action.
• Providing feedback on processes, suggesting improvements to enhance skills and knowledge.

Requirements:

• Proficient in Microsoft Office tools
• Must be comfortable in handling queries from callers
• No experience required as training will be provided
• Customer Service Experience preferred

Interested candidates, please email your updated resume to Gareth Lim at: [email protected] to apply or contact via Whatsapp : +65 9154 5356

ATTN; Tan Hui Yung Janet (CEI: R1104487)

Do Join Our Telegram Group to look for other job opportunities as well

https://t.me/Fasttempcontractjobs

EA License No: 05C3451

Working Hours- 10.30am to 8pm (Monday to Saturday)

Job Description-

1. Understand customers preferences and introduce products to facilitate customer buying decision

2. ⁠Report the sold stock in the section for reordering to the sales manager for timely stock replenishment

3. ⁠Transfer the stock to the locker at the close of the day; maintain safety of jewellery displayed to customers and communicate promptly to the superiors about any potential theft

4. ⁠Understand the queries and complaints from the customer and address with right solutions

5. ⁠Assist in photo taking and coming up with ideas for marketing products in social media platforms

Job Requirements -

1. Good team player

2. ⁠Friendly, motivated and approachable

3. ⁠Fluent in English and Chinese

4. ⁠Enjoy customer service

5. ⁠Know basic computer skills

(E.g. Excel & opening computer invoices)

• Tickets escalated from Service desk - Printer / Wi-Fi / Software issue / Hardware issues / CCTV.
• OEM - vendors for hardware replacement ( DELL / HP )
• Shop floor specific software basic trouble shooting.
• Manage vendor site visit for Hardware issues.
• Hardware provision for customer end users
• Help users with email activation, first time login in laptops and configure profile.
• OS Installation / Software installation for Desktop / Laptops
• Shop floor visits in case of P1 issues during shifts and on-call rotation during weekends
• Also handle VIP End Users.
• Asset Management
• L1 Network and Server troubleshooting skills
• Location: TUAS

Job description

• Develop and maintain good relationship with current and new customers and ensure high level of client satisfaction
• Doing Maintenance of Elevators/Escalators.
• Attending/Assisting to Callbacks and Repair of Elevators/Escalators.
• Reporting of any technical fault to Engineers.
• Ensure that communication is clear within the team
• Maintain and develop product and industry knowledge
• Maintain proper filing and document control

Job Requirements:

• Must have Elevator/Escalator industry experience
• Must own Motorcycle
• Must be able to travel (within SG)
• Must be able to work odd hours
• Dynamic Service and result-oriented self starter
• Ability to work with people from all levels and backgrounds
• Ability to work independently and also, as a team and perform well under pressure in a fast paced environment

Audio Distribtion Company Hiring Full Time Service Technician.

• For audio distribution related company (Canadian MNC).
• Permanent Full-Time Position.
• 5 Days week
• Handle repairs of audio products, attend to customers for servicing and manage parts inventory.
• Require experience in servicing audio products such as audio electronics, amplifiers and speakers.
• Experience and able to do audio installations will be an advantage.
• Able to work independently.
• Immediate position. Ubi area.
• Attractive salary package depending on experience.
• 
  
• Please send full CV / resume via email to [email protected]. Only short-listed candidates will be contacted for interviews.

Roles & Responsibilities

• Prepare necessary paperwork including but not limited to quotations, purchase orders, delivery orders, invoices etc.,
• Handle phone calls of customers’ enquiries
• Liaise with technical team to ensure all servicing, maintenance & repairs of instruments are met with the required standard
• Follow-up with customers to ensure their issues are resolved satisfactorily.
• Customer service orientated, order fulfilment to customer, include pre-sales, post sales follow-up promptly.
• Perform administrative and other ad-hoc tasks assigned.
• Ability to multitask and prioritize all administrative paperwork
• High level of verbal and written communication.
• Good administrative and computer literacy skills.
• Passionate, self-motivated with service-oriented attitude.

Requirement

• ITE graduates /Fresh Diploma holders are welcome to apply
• Proactive, independently with good communication skills
• Self-motivated, result and customer oriented

Responsibilities

· To inspect, trouble-shoot and calibrate Laser markers instruments for servicing

· Basic report writing required

· Handle stock-take of parts required for repair/servicing

Requirements

• Possess Entry Level/Professional Certificate/NiTEC or Higher with technical skills or equivalent
• Possess good technical knowledge & analyzing skills
• Team player & able to work independently when required.
• Good communication skills
• Training will be provided but possess basic technical skills will be advantageous

Salary offered will commensurate with experience.

• Manage incoming calls
• Assist with job order processing and coordination
• Attain production requirements and updates from customers
• Preparation of documents and coordinating shipments
• Any other adhoc duties as assigned

Requirements:

• Min GCE 'O' Levels
• Fresh graduates are welcomed to apply
• Working Hours: Mon-Fri (8am-5pm)
• Location: Bedok
• Salary: Up to $2400
• Able to start work immediate or on short notice

How to apply:

Interested applicants kindly state your expected salary, last drawn salary and starting date.

We regret to inform that only shortlisted candidates will be notified.

Log on to www.e-cruitteam.com.sg for more job opportunities!

EA Personnel: Teo Kai Xin, Joey

EA Reg ID: R23114229

EA Licence No.:19C9603

Support project teams in various project phases of projects from planning to delivery. This could entail helping with documentation, minutes, task tracking, etc.

Support the project teams in project related events/meetings, including security clearance and/or project/site clearance for staff and contractors.

Plan, implement, execute and oversee all aspects of an event.

Process purchase orders and perform acceptance, in a timely and accurate manner.

Co-ordinate and work closely with suppliers to ensure timely deliveries of goods and information to internal stakeholders.

Support on related reporting and administrative duties, interface with vendor regarding products and services needed.

Meet project deadlines as assigned. Coordinate and execute meeting logistics and event.

Support new business processes by conducting research as well as drafting credentials and proposals. Participate actively in internal and client meetings, offering knowledgeable observations and suggestions; maintains self-awareness and professionalism to ensure contributions are appropriate.

Maintain self-driven passion and actively develop knowledge of client issues and related industry trends, establish relationships with key opinion leaders, participate in industry networking events and inform team leaders of potential new business opportunities.

Other responsibilities as assigned by superiors.

Working hours 8.30am~5.30pm; Alternate Saturday work 08.30am_12.30pm

Working location : Pioneer and Tuas

Job Responsibilities:

1) Handle customer enquires channels via direct face-to-face interactions, hotline, WhatsApp, messages, emails and social media etc effectively.

2) Disseminate customer enquiries to appropriate sales staff for follow-up.

3) Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

4) Provide product, delivery, membership and promotion information including solution and consultation to customer with salespersons.

5) Arrange product collection, delivery appointment, refund, product exchange and follow up.

6) Liaising with various departments to ensure customer issues are resolved in a fast and timely manner.

7) Any other duties as assigned by the superior.

Job Requirements:

1) Ability to liaise with customers over the customer enquires channels in a professional manner.

2) Manage customers’ feedbacks or complaints efficiently in a timely manner.

3) Possess excellent computer skills especially Google drives, Google sheets and internet.

4) Possess excellent customer service handling skills with good attitude, positive mindset and a good team player.

5) Willing to work in Retail hours 12.30pm – 9pm/6 days

6) Those with some customer service background will have an added advantage.

7) Those without experience but with keen interest in handling customers and IT Savvy especially in Google Sheets, Google Drives are welcome to apply.

8) Able to commence work within short notice.

9) Candidate must possess O level/Nitec/Higher Nitec/Diploma in Customer Service or its equivalent.

Role:

• Managing corporate and consumer accounts for the mobile spa;
• Attending to all inbound sales promptly and professionally;
• Growing followers and creating engaging content for the company’s social media accounts;
• Assisting with planning and execution of promotional events;
• Undertaking ad hoc duties as assigned by supervisors or management.

Benefits:

• Hybrid working arrangement
• 13-month and/or performance bonus
• Complimentary massages

Pre-Requisites :

• At least a diploma in mass communications, business, marketing or equivalent.
• Minimum 2 years’ experience in tactical sales or marketing.
• Excellent verbal and written communication skills in English.
• Content-creation skills for a host of health and wellness topics.
• Experience in fitness, health and wellness, or spa industry is an advantage.
• Working knowledge of CRM systems and Mac environment is a plus.
• Responsible, independent and reliable team-player.

Salary & working hours

• 2.6k to 3.2k
• Availability on two weekends and three weekdays.
• Shift work: 10am-7pm or 1pm to 10pm.

Company Profile

• Aleyda Pte Ltd is a homegrown company with two related businesses – Aleyda Mobile Spa and Aleyda Academy. Established in 2010, we exist to lift the burden of physical pain by providing therapeutic treatments and wellness training. We are looking for dynamic individuals to join our A Team in our mission to help people “feel whole again”.