Company Description

LVL Music Academy is a premier destination for violin, cello , piano lessons and fine musical instruments and accessories. We take pride in our extensive collection of violins, cellos, and accessories, offering musicians and enthusiasts the finest quality products.

Location

2 minutes walk from Chinatown MRT

Responsibilities

We're on the lookout for a full-time Customer Service Assistant to join our vibrant team at LVL Music Academy in Singapore. As a Customer Service Assistant, you'll embody a positive, helpful attitude, ensuring top-notch customer service. Your role involves guiding customers through music lesson inquiries and aiding in the sale of musical instruments and accessories. In addition, you'll collaborate seamlessly with our dynamic team, working hand-in-hand to enhance the customer experience. Your responsibilities will extend to handling cashiering duties with precision and managing our inventory efficiently, ensuring our shelves are stocked and our offerings remain up-to-date.

Benefits

Career development opportunities.

Attractive commission and incentives.

Violin playing and music appreciation would be an advantage

Requirements

Join our team if you're passionate about music, particularly violins and cellos. Exceptional communication and teamwork skills are key, along with sales experience and a knack for meeting targets. Organised, time-savvy individuals with cashiering know-how are a plus. Availability on weekends and holidays is essential. Music retail or instrument knowledge is a bonus, and multilingual abilities are advantageous. Join us if you're passionate, motivated, and ready to make music magic happen!

• Lead and Manage Customer Service Team (~ 15 to 20 members) under Assistant Customer Service Manager.
• Initiate and Manage Continuous Improvement Activities.
• Support data processing and analysis on inventory data / transaction data.
• To prepare relevant documents and participate in customer audit with operation team and quality team.
• To receive any escalations from existing customers; Conduct second-level fire-fighting upon receiving any complaints.
• Compile the relevant specification with operation team for any purchasing / sourcing.
• Communicate and liaise with procurement team for any operational supply, equipment.
• Assist Customer service Manager overseeing the operations under customer service functions.
• Attend to customer’s enquiries & complaints when required.
• Ensuring the smooth operation & cooperation with the team members.
• Monitoring customer service members, coordination & improvements.
• Participating/executing in costs reduction exercise so as to achieve cost optimisation for Customers and the Organisation.
• Identify/Engagement in new system implementation to actualise functions for each process. (Productivity improvement).
• Attend and facilitate customer monthly meetings.
• Prepare meeting minutes and verify KPI report before presenting in monthly meeting with customer.
• Verify the billing summaries prepared by the Customer service officer.
• Verify the billing reports to our customers as well as service agreements.
• Keep any operational documents properly.
• Immediate reporting to direct superior upon any irregularities

Job Requirements:

• Proven experience in Customer Service or a customer facing role within a B2B.
• Analysis of customer requirements and discussion with the internal team.
• Mature, self-motivated and able to work independently.
• With 3 to 5 years experience as a warehouse customer service Executive under any global LSP companies.
• Basic knowledge / experiences on warehouse management systems and documentation.
• Able to speak, read and write English upon directly communicating with customers or / and appointed vendors.
• Experience on Documentation such as checklists, temperature / RH reports.
• Able to compile KPI reports periodically.
• Able to verify the billing reports to our customers as well as service agreements.

Our client, a well-established MNC is seeking for a CUSTOMER SERVICE OFFICER ( BACKEND - PHONE / EMAIL ) - $ 2,900.00 + OT + AWS + ATTRACTIVE VB / CENTRAL AREA / MNC / OFFICE HOUR

Requirements

• Min a Diploma in Business or relevant
• At least 1 year experience providing backend Customer Service functions (Phone / Email)
• Strong communication skill
• Willing to work in a fast pace environment
• Confident, willing to learn and perseverance.
• Independent and team player

Others

• Salary from $ 2,800.00 to $ 2,900.00 + OT + AWS + Attractive Bonuses and Benefits
• Office hours
• Central area

Interested candidate can send in your resume (word format prefer) to [email protected]

Responsibilities:

· To communicate and manage delivery schedules to meet the customers needs

· Co-ordinating with various departments on the production process from graphic, printing, binding to packing and resolving problems encounter in these areas

· Process and follow up on customers' orders

· Involve in customers’ visits when they are in the plant and provide assistance when necessary

· Attend to customers phones and e-mails enquiries

· Ensure timely and accurate shipment of products to local and oversea customers.

· Manage customers records and provide orders information to customers

Requirements:

· Minimum GCE “O” or equivalent

· At least 2 - 3 years of relevant experience, preferably with manufacturing operational exposure

· Proficient in MS Office

· Pleasant personality and good interpersonal communication skills

· A mature, self-driven and proactive team player

· Meticulous, able to multi-task and work independently

Job description

The incumbent will be responsible for the following:

• Ensure accuracy, completeness and timeliness of accounting records to meet all internal and external reporting requirements.
• Drive improvements in quality of financial and business analyses in order to guide all leaders in decision making and performance monitoring; and ensure that appropriate measures are taken to achieve financial and strategic business objectives.
• Drive improvements in budgeting and forecasting process for cost control.
• Drive improvements in business processes and internal controls to ensure compliance with corporate policies and procedures.
• Proactively identify and mitigate operational and financial risks.
• Fulfill external and internal audit requirements and determine proper remediating actions in response to audit findings and recommendations.
• Manage the statutory and reporting requirements under Charities Accounting Standards.
• Provide financial advice and perspective to assist the development and implementation of long-term business plans and strategies, and the subsequent assessment of the effectiveness and achievements against targets and objectives.
• Review all capital expenditures to ensure compliance with the relevant policies and business and financial justifications are sound.
• Interact across organizational hierarchy & functions and with clients, bankers, local authorities, and other stakeholders.
• Develop and enhance the capability and skills of finance staff in order to upgrade the finance function to meet the future organization needs.

Job requirements:

• A qualified CA or CPA with more than 15 years of experience, minimum 5 years in management position
• University degree in Accounting and/or Business Management.
• Demonstrated track record in leading a finance function.
• Experience in working in a medium to large charity will be a plus.
• Excellent engagement and communication skills.
• Proven ability to inspire and manage teams, both directly and through a matrix management structure.
• Highly organized with an excellent ability to manage multiple priorities under pressure and tight deadlines with minimum supervision.
• Knowledge in Singapore Financial Reporting Standards, Charity Accounting Standards, and other relevant statutory regulations.
• Experience in ERP system implementation.

Note: Only Shortlisted Candidates Would Be Contacted

About the role of IT Support Executive

We are built on strong values and ethics and are seeking like-minded candidates to join the team. Ready to bring your IT game to a cause that matters? Join South Central Community Family Service Centre (SCC) – where tech meets heart, and every troubleshooting session is a step towards helping those in need. This role would extend to supporting =Dreams (Singapore) Limited [association of =D and SCC], a unique full service co-living space exclusively for secondary school teens featuring after-school academic and holistic support.

• Role: IT Support Executive
• Department: FTMS
• Reporting to: Assistant Manager, IT Systems & Support
• Location: South Central Community Family Service Centre, Blk 5 Delta Avenue #01-09 S (160005) & =DREAMS (Singapore) Limited, 99 Haig Rd, S (438748)

Responsibilities:

• Provide and troubleshoot comprehensive level 1 and/or level 2 helpdesk support for internal staff (s).
• Facilitate and set-up AVS/video conferencing before for general meetings.
• Keeps critical services such as desktop operating systems, security patches, email/Office365 tools, and shared storage running at peak performance and working to prevent downtime.
• Upkeep and ensure that IT hardware/software are running smoothly in working order and up to date.
• Manage software licenses, ensuring that it is up-to-date and timely renewal
• Streamline and maintain IT-related contracts with clear SLAs.
• Ensure and safeguard proper management of data through migration/backup missions.
• Collaborate on projects, adding inputs and contributing to the success of implementation.
• Ensure that IT-related policies are current, and organised.
• Stay current on new developments in IT.
• Any other ad-hoc duties as assigned by superiors.

Competencies and Requirements:

• Minimally 2 years of IT experience. (Fresh Graduates are welcomed to apply too!)
• Experience and proficiency with Microsoft 365 & Windows applications.
• Good knowledge of and troubleshooting experience with hardware and system network, including conferencing applications and Audio/Video equipment.
• Good oral communication skills with the ability to articulate complex technical concepts in simple language.
• Demonstrated written communication skills to create useful support logs/reports.
• Good analytical and problem-solving skills to troubleshoot and diagnose issues.
• Strong in project and time management skills to provide updates and fixes within a promised time frame.
• Must be able to work independently with a proactive mentality.
• Strong ability in multitasking and work with staff at all levels.
• Customer service and collaboration skills to interact professionally and positively with internal and external stakeholders.
• Bonus points for Tech Certifications (CompTIA A+, MS365 Admin)

We are looking for a dynamic and customer-oriented Service Crew member who can also step into the role of Shift Supervisor when needed. As part of our team, you will play a pivotal role in ensuring exceptional service and maintaining operational excellence during your shift. If you have a passion for providing outstanding customer experiences and have the leadership skills to guide a team, we encourage you to apply for this position.

Responsibilities as a Service Crew Member:

1. Customer Service:

• Provide excellent customer service by greeting and assisting customers with orders, menu questions, and special requests.
• Ensure a welcoming and positive atmosphere for all customers.

2. Order Processing:

• Take customer orders accurately and efficiently using our point-of-sale system.
• Prepare and serve food and beverages according to established recipes and presentation standards.

3. Cleanliness and Maintenance:

• Maintain a clean and organized dining area, including tables, chairs, and serving stations.
• Assist with cleaning dishes, utensils, and food preparation areas as needed.

4. Cash Handling:

• Handle customer payments accurately and efficiently using the cash register.
• Provide correct change, process card payments, and issue receipts.

5. Food Safety:

• Follow food safety and hygiene guidelines to ensure the safe handling, storage, and preparation of food.
• Monitor food expiration dates and product quality.

6. Team Collaboration:

• Work as part of a team, supporting other service crew members and kitchen staff as needed.
• Communicate effectively with team members to ensure smooth service operations.

Responsibilities as a Shift Supervisor:

7. Leadership:

• Assume a leadership role during your shift, providing guidance and direction to the service crew.
• Ensure that all team members understand their roles and responsibilities.

8. Opening and Closing Duties:

• Oversee the opening and closing procedures, including setting up and cleaning the restaurant, as well as handling cash registers and reconciling sales.

9. Quality Control:

• Ensure that all food and beverages are prepared and served according to established quality standards.
• Conduct regular checks to maintain cleanliness and orderliness.

10. Customer Concerns:

• Address and resolve customer concerns or complaints professionally and promptly.
• Escalate issues to higher management when necessary.

11. Inventory Management:

• Assist in managing inventory levels, including monitoring stock levels and placing orders as needed.

12. Compliance:

• Ensure that the restaurant complies with health and safety regulations and all company policies.
• Conduct shift briefings and safety meetings as required.

Requirements:

• Previous experience in a service crew role in the food service industry is preferred.
• Strong customer service skills and a friendly demeanor.
• Ability to work in a fast-paced environment and handle high-stress situations.
• Effective communication and leadership skills.
• Basic math skills for order processing and cash handling.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Food handler's certificate (or willingness to obtain one) is a plus.
• Supervisory or leadership experience is an advantage for the Shift Supervisor role.

Join our team as a Service Crew Member / Shift Supervisor and be part of providing exceptional customer service and ensuring the smooth operation of our restaurant during your shifts. Apply now to contribute to our restaurant's success.

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us to do the best work of your career and make a profound social impact as a Service Delivery Engineer on our Service Delivery Team in Singapore.

What you’ll achieve
As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will:
•Perform specific delivery support activities for a single customer
•Assist in coordinating development and consolidation of technical and process documentation
•Focus on activities like data analytics and reporting
•Assist with analyzing specific issues with the customer
• Partner with Dell team(s) to provide an outstanding experience to the customer

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements
•2 to 5 years of related experience
•Good organizational and planning skills to coordinate program deliverables
•Ability to set priorities and delegate
•Excellent analytical and problem-solving skills

Desirable Requirements
•Bachelor’s degree or an advanced degree
•Proven experience in a similar roleHere’s our story; now tell us yours

• Lead and Manage Customer Service Team (~ 15 to 20 members) under Assistant Customer Service Manager.
• Initiate and Manage Continuous Improvement Activities.
• Support data processing and analysis on inventory data / transaction data.
• To prepare relevant documents and participate in customer audit with operation team and quality team.
• To receive any escalations from existing customers; Conduct second-level fire-fighting upon receiving any complaints.
• Compile the relevant specification with operation team for any purchasing / sourcing.
• Communicate and liaise with procurement team for any operational supply, equipment.
• Assist Customer service Manager overseeing the operations under customer service functions.
• Attend to customer’s enquiries & complaints when required.
• Ensuring the smooth operation & cooperation with the team members.
• Monitoring customer service members, coordination & improvements.
• Participating/executing in costs reduction exercise so as to achieve cost optimisation for Customers and the Organisation.
• Identify/Engagement in new system implementation to actualise functions for each process. (Productivity improvement).
• Attend and facilitate customer monthly meetings.
• Prepare meeting minutes and verify KPI report before presenting in monthly meeting with customer.
• Verify the billing summaries prepared by the Customer service officer.
• Verify the billing reports to our customers as well as service agreements.
• Keep any operational documents properly.
• Immediate reporting to direct superior upon any irregularities

Job Requirements:

• Proven experience in Customer Service or a customer facing role within a B2B.
• Analysis of customer requirements and discussion with the internal team.
• Mature, self-motivated and able to work independently.
• With 3 to 5 years experience as a warehouse customer service Executive under any global LSP companies.
• Basic knowledge / experiences on warehouse management systems and documentation.
• Able to speak, read and write English upon directly communicating with customers or / and appointed vendors.
• Experience on Documentation such as checklists, temperature / RH reports.
• Able to compile KPI reports periodically.
• Able to verify the billing reports to our customers as well as service agreements.

Responsibilities:

You will assist the doctor in the consultation room. You will also handle patient registration, appointment scheduling and billing at the Neuroscience Clinic.

Requirements:

• NITEC, Higher NITEC or Diploma in any field
• Service-oriented with a pleasant disposition and good interpersonal skills
• Able to multi-task in a fast-paced environment
• 5-day work week

Job overview

Panasonic Cold Chain Asia is one of the leading company in Commercial Refrigerators and Foods Service Equipments. We are hiring Customer Support Executive to handle and support our Sales activities with our current distributors within our Sales territory.

Job responsibility

1. Able to handle and maintain close relationship with current distributors.

2. Prepare distributors' monthly sales forecast.

3. Liaise with factory on Product, Shipments, & Price etc.

4. Liaise with distributors on their orders, shipping date etc.

5. To monitor distributors' sales target.

6. PSI

7. AR collection

Requirements

Knowledge of Excel, Words & PowerPoint.

Dealing with Japan & China factory. Proficiency in English & Chinese is a must.

Only Singaporean

Qualification

GCE 'O' Level and above

Salary range

S$2,800 to S$3,200

About Us

recruitSG is a leading provider of recruitment and HR solutions designed for business owners. Our mission is to help transform end-to-end human capital processes and develop the right talent strategy for our clients to be best positioned to tap on market opportunities.

Founded in 2017, recruitSG is on a mission to impact 10,000 companies through the most important building block in a business — talent. Serving over 6,000 companies across Singapore, we bring the best of our solutions and experiences to help business owners setup, automate and optimise their recruitment and HR processes, so they can supercharge their business.

The Position: Customer Success Executive

We are looking for a dynamic and energetic Customer Success Executive to join our expanding team. As a Customer Success Executive, you will play a pivotal role in ensuring our clients' success by developing and maintaining strong relationships, ensuring their satisfaction in the products and services, while working closely with the sales and support team to identify opportunities for growth and deliver the highest level of service.

Responsibilities:

• Serve as the primary point of contact for clients, addressing inquiries and offering guidance on the product and software.
• Collaborate with clients to comprehend their requirements and develop tailored solutions that align with their objectives.
• Facilitate clients' onboarding process to our software and services, ensuring a smooth and efficient transition.
• Collaborate with internal teams to guarantee seamless delivery of services to clients.
• Prepare and present insightful reports and analyses to clients, highlighting areas for improvement and providing actionable recommendations.

Requirements:

• Diploma or Degree of any discipline (fresh diploma/ degree candidates are welcome to apply).
• Excellent interpersonal and communication skills, fostering robust relationships with clients.
• Capacity to work independently and collaboratively in a fast-paced, dynamic environment.
• Strong analytical and problem-solving aptitude, with a focus on identifying and resolving challenges.
• Proficiency in learning new software applications.
• Willingness to travel to client sites as needed.

Why Join Us and What We Offer:

• Thriving Expansion Hub: Embark on a rewarding journey with our rapidly expanding organization, committed to serving and empowering over 6000 SMEs in Singapore, where opportunities for growth and impact are boundless.
• Industry Diversity Advantage: Immerse yourself in a dynamic work environment with a diverse client base of over 100 business owners/decision makers, gaining valuable exposure to an array of industries.
• Subject-matter Experts: Master HR regulations, laws, and policies through collaborative training and knowledge-sharing.
• Dynamic Work Culture: Join a team of vibrant, energetic, and seasoned professionals, contributing to a dynamic and inclusive work culture.

• Assist and attend to customers’ enquiries/ complaints with patience and professional manner through phone calls, online portal and emails etc.
• Generate catering orders and quotation.
• Cooperate and liaise with other departments for any necessary arrangement/ issues regarding catering orders.
• Liaise with outsource suppliers for necessary logistics/ catering items.
• Provide support and assistance to team members.
• Allocate job tasks to team members fairly when necessary.
• Assist on the review of catering sales process, standard operation procedures and practices.
• Perform any other duties to be assigned from time to time by superiors.

JOB DESCRIPTION

Job Title: Snr Customer Service Executive

Location: Lower Delta Road

Reporting Relationship: Manager

The individual is required to handle customer inquiries/ request for quotation, bookings, and coordination. It would include create bookings in Company’s proprietary freight forwarding system, and coordinating with carrier, depot, trucking, insurance, and customs clearance.

More specific roles and responsibilities are as follows:

Scope

1. Handle full set of import and export shipments and shipping documents such as Bill of Lading, Delivery Order, Permit Declaration, Notice of Arrival, etc

2. Prompt Response and close communication with vendors, customers, carriers and overseas agents

3. Offer solutions to client for shipment /space

4. To resolve routine and non-routine issues or complaints from customers.

5.Sourcing and negotiation of rates

6. Billing and closing of job files

7. Accurarcy checks on job files in in-House Freight Management System

8. Prepare Reports

9.Provide guidance and solution to juniors

10.Top Line Growth and Responsibilities through retention and penetration efforts, and business development with Network Agent Partners and House Accounts.

11. Perform ad hoc duties as assigned by management

Qualification and Experiences

- Minimum 4 years working experience in Freight Forwarding

- A general diploma in Freight Forwarding / Logistics is preferred. However, candidate without above qualification but with multiple years of proven relevant track records will be considered too.

- Proficiency in English and 2ndLanguage skills

- IT Savvy

- Working knowledge of Import and Export processes.

- Ability to keep up the pace and stay efficient at the same time is required.

- Ability to find suitable solutions that work for the situation at hand.

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Job Description :

· To assist guests with check-ins & check-outs.

· To process payments & documentations.

· To provide necessary assistance to ensure guests' satisfaction.

· To answer all calls & to assist accordingly.

· To fulfill any other duties as assigned to him/her.

Requirements:

· Singaporeans only

· At least 1 year experience in a similar capacity in the Hospitality industry

· Minimum GCE ‘O’ Level or equivalent.

· Knowledge in Opera PMS is preferred

· Good communication skills (written and oral)

· Proficient with Microsoft Office applications

· 5 days work week (on rotating shifts & able to work on weekends/Public Holidays)

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 29 Feb 2024.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Job Description

With the management team, you are responsible for delivering the best-in-class dining experience to our guests and ensuring that all operational and administrative aspects run smoothly.

A “no-table left unturned” attitude keeps the restaurants/cafés operating without a hitch from opening to closing daily.

Consistently serving with the highest level of standard is the key to leading the team to success.

Responsibilities

• Lead and supervise the team on each shift, ensuring that the company maintains the highest quality of service standards
• Assist the Restaurant Manager in performing duties related to marketing, operational plans, and other special restaurant functions
• Handle any guest feedback on food quality and service
• Supervise, support and confirm that the outlets adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards, policies and procedures
• Routine inspection of all outlet equipment to assure all are in proper working condition and prepare a list of equipment in need of repair and maintenance
• Regular stock-taking to ensure sufficient supplies in restaurant/café for smooth operation
• Plan staff roster based on outlet’s operational requirements
• Supervise and support the operations of at least two restaurants/cafés
• Able to function as customer relations and handle customer reservations
• Ad-hoc responsibilities assigned by the Manager

COMPANY DESCRIPTION

Since October 2011,Thye Hua Kwan Moral Charities (THKMC)was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large.

THKMC provides assistance to the various groups in our community through more than 60 programmes and services for theelderly and the sick,families,persons with disabilities, andchildren. We help anyone in need with full respect to their race, colour, creed, language, culture and religion. We have more than 90 programmes and services, reaching out to more than 55,000 people in the community.

Together, as ONE THKMC Empowering the Community.

RESPONSIBILITIES

Programme and Residents management

• Part of a multi-disciplinary team to support activities in accordance with curriculum objectives, developmentally appropriate practice and program philosophy
• Introduce, implement rehabilitative therapies and/or programmes. Review and evaluate therapies and programmes to see if they are relevant to residents.
• Facilitate, coordinate and plan in-house programmes for residents. Monitor residents involvement for in-house activities and update individual residents care plan (ICP) report to respective case or social workers/managers
• Work closely with the Programme team to ensure programmes rostered to do are delivered
• Plan, develop program materials, design and implement group activities
• Work with key workers to implement strategies for behaviour management
• Responsible for progress monitoring of achievement of residents care plan goals

Community Partnership and Volunteer Management

• Source, develop and sustain collaborations with other social service agencies, community stakeholders, corporate partners and, government agencies where necessary for effective programme and volunteer management
• Work with volunteers to deliver volunteer led programmes
• Responsible for maintaining the volunteer database

• Preferably Diploma in related field
• Those without diploma will be considered based on working experience
• Good communication, teamwork and leadership skills
• Ability to work independently and meet assigned deadlines
• Knowledge of Microsoft Office 365 applications (Outlook, Word, Excel, PowerPoint)
• Work location: Eunos
• Work hours: 5 working days, including one weekend

Location: Sentosa

Skills and Experience:

- Strong organizational and communication skills

- Ability to coordinate multiple projects and prioritize tasks

- Proficiency in data analysis and reporting

- Knowledge of project management tools and software

- Attention to detail and ability to meet deadlines

- Previous experience in project coordination or related field is a plus.

Responsibilities

• Resolves clients’ problems by identifying the problem, explaining procedures, and escalating to Relationship Manager when required.
• Prepare documents such as New Contracts, Renewal Notices, Renewal Contracts
• Verifies integrity of data by comparing it to source documents.
• Reviews data for errors, missing pages, or missing information
• Verifies entered customer and account data by reviewing, correcting, deleting, or re-entering data.
• Co-ordinate contract closings with RM, ensuring all required documents and flow of information to the relevant documents.
• Prepare Termination Replies, Joint Inspection Notices and Scheduling for RM.
• Monthly tallying of contracts verses invoices for Finance.
• Maintains operation by following policies and procedures and reporting needed changes.
• Maintains customer confidence and protects operations by keeping information confidential.
• Maintain and updates customer database.

Requirements

• Able to communicate well verbally and active listening skills.
• Organized, meticulous, a team player with positive work attitude & good interpersonal skills.
• Ability to multitask effectively with thoroughness.
• Experience with Microsoft Office (Microsoft Excel, Microsoft Word)
• Comfortable working independently with minimal supervision
• 3 to 5 years of administrative experience

You will have a broad responsibility in the evaluation of innovation projects which is a critical step in identifying high impact projects with benefits to patients/staff and/or cost savings. Your scope of work includes the following items:

a. Independently conduct systematic and non-systematic literature review using various search engines and public databases to evaluate the potential value of health innovations

b. Identify subject areas for data extraction and conduct data extraction and data wrangling from institutional databases to support the evaluation of the potential value of health innovations and for specific research projects

c. Draft and format evaluation reports for innovation teams and management reporting d. Manage projects from start to end with guidance (i.e. develop research objectives and study design, perform data extraction and data collation, conduct data modelling, perform statistical analysis and engage and collaborate with various stakeholders)

e. Perform statistical analysis and other data analysis for various impact assessment projects

f. Perform health technology assessments (cost analysis, cost effectiveness analysis, cost utility analysis or budget impact analysis) with guidance

g. Draft research abstracts and manuscripts

h. Support secretariat and administrative functions pertaining to the impact assessment unit

i. Any other ad hoc duties as assigned by Head of Department (HOD) and/or supervisor

Job Requirements

• Bachelor’s Degree in any discipline
• Proficiency with Microsoft Office applications
• Proficiency with Statistical applications and in Project Management is preferred
• Knowledge and skills in project management, process improvement, improvement methodologies and tools and techniques, such as design thinking, lean and Six Sigma, would be a strong advantage
• Knowledge and skills in data analytics, statistics and data visualisation
• Prior working experience in a healthcare setting would be an advantage
• Knowledge of programming such as VBA, R, Python would be an advantage
• Ability to work under pressure and adapt to challenging conditions
• Ability to work both independently and in a team
• Must be fully vaccinated against COVID-19

Summary of the Position

Reports to Customer Service Team Leader, the position is responsible for providing support throughout pre & post Sales, to ensure flawless execution of order processing, trace resolution & escalation/exception/complaint handling, service level agreement & internal processes.

Duties & Responsibilities

• Trace Handling: manages shipment tracking and trace requests from customer on timely manner.

• Escalation/Exception-Handling: Handles customer escalations from customers on a timely manner.

• Complaint-Handling: Handles and addresses complaints end-to-end; Acts as escalation point for customers and other parties within the team.

• Solution Provision: Able to provide timely solution to cases/exceptions, proper follow up and follow through end-to-end.

• Service Recovery: Able to provide service recovery as deemed appropriate, with the necessary investigations done & wisely executes empowerment with proper justifications and based on set processes.

• Manages and investigates customer claims, and assesses if claim is approved or denied, where claims are not handled by insurer/3rd party administrator.

• Manages any ad hoc/regular reports supporting SME or KAM customers.

• Stays informed on shipment and exception status for allocated KAM customers.

• Proactively informs customer on shipment status and exceptions.

• Passes Sales leads or any potential business opportunities to Sales Team.

Requirements

• Minimum GCE 'O’ Levels or Diploma.

• Working Experience & Knowledge / Technical Skills Preferred

• Minimum 2 years of customer service work experience

• Experience in Express Distribution or Supply Chain Logistics industry is preferred.

Working Hours

5.5 days work Week

JOB RESPONSIBILITIES:

• Outlet cleaning and set-up to get ready for operations.
• Offer prompt, friendly and efficient service to all guests. Ensure tables, flooring, station cleanliness before and during operations.
• Drinks/Food ordering, bill payment settling, tables maintenance, service follow-up and bottle service for all guest.
• In-charge one of outlet station and lead a sub team for operation, arrange staff break time, handle minor issue before handover to superiors.
• Orientation & buddy system for new join staff.
• Full-timer side tasks such as staging and furniture movement for normal Ops & events, poster update etc.
• Outlet closing and cleaning.
• Update guests with current and upcoming promotions.
• Attending to guests’ needs promptly.
• Any other job as assigned by superior.

JOB REQUIREMENTS:

• Must have basic Food Hygiene Certificate.
• Service-oriented and team player.
• Pro-active, friendly and warm personality.
• Able to work in a fast-paced environment.
• Working location: Bedok@Heartbeat (near Bedok mrt)

We are looking for part-timer (Student preferable) who can cover during the period below:

• 6 days training in January
• 28 Feb - 08 Mar

Job Scope:

• Manage customer enquiries through telephone, email and social media support
• Provide before and after sales service and consultation to all potential customers
• Prepare quotations, invoice generation and payment collections
• Supports daily operations from time to time
• Other adhoc duties as assigned by superior

Job Requirement:

• Customer service focus and deliver professionally on brand experience
• Friendly and pleasant disposition, self-motivated and service oriented mindset
• Strong communication and interpersonal skills
• Attention to details, excellent team player and able to multi-task in a dynamic work environment
• Good administrative and organizing skills
• Proficient in Microsoft Office (Excel, Words)
• Sitelink knowledge a plus
• Minimum Diploma with at least 2 years of sales and customer service experience

Part-time Salary: $12.00 - $14.00 per hour

Key Highlight:

• Great exposure to the government healthcare operation sector
• Nearest MRT: Outram Park
• Working Hours: Monday – Friday (Office hours)
• Salary: Up to $3,000 per month
• Contract Duration: 6 months

Key Responsibilities:

• Ensure quality and adherence to SOPs for case escalation and case management for organization's programmes
• Assist in training and upskilling of Customer Care agents provisioned for organization's programmes
• Assist to investigated and monitor status of key cases to ensure customer satisfaction.
• Engage with internal stakeholders on review of programme improvements for better customer experience
• Assist to monitor inventory level at Customer Care Centres
• Perform reconciliation of tracker issuance and balance stock records, and to follow-up on all discrepancies.
• Support post app release issues and rectifications, solutioning

Key Requirements:

• Only Singaporeans
• Degree in any related field.
• Experience in customer service/customer care is an advantage

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Venice Kang
Outsourcing Team
BGC Group Pte Ltd
Registration No.: R23117645
EA License Number: 05C3053

JOB RESPONSIBILITIES:

• Outlet cleaning and set-up to get ready for operations.
• Offer prompt, friendly and efficient service to all guests. Ensure tables, flooring, station cleanliness before and during operations.
• Drinks/Food ordering, bill payment settling, tables maintenance, service follow-up and bottle service for all guest.
• In-charge one of outlet station and lead a sub team for operation, arrange staff break time, handle minor issue before handover to superiors.
• Orientation & buddy system for new join staff.
• Assist in side tasks such as staging and furniture movement for normal Ops & events, poster update etc.
• Outlet closing and cleaning.
• Update guests with current and upcoming promotions.
• Attending to guests’ needs promptly.

JOB REQUIREMENTS:

• Must have basic Food Hygiene Certificate.
• Service-oriented and team player.
• Pro-active, friendly and warm personality.
• Able to work in a fast-paced environment.
• Working hour: Friday & Saturday (11am – 2pm) and 2 full day (11am – 8pm) in weekday.