Location: Novena/Clarke Quay

• Lead a team of Customer Experience Officers to achieve KPI
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Ensure that the given KPI are being met based on the project timeline
• Assess work performance of officers and identify areas that need improvement
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected

Requirements:

• Only Singaporean
• Travel in Singapore to do survey
• Must be proficient in Excel to do reports
• At least 2 years of working experience as Team Lead in Call Center environment.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Customer Service Officer (Digital Contact Centre) (1 year)

Leading Utilities Group company

Duration: 12 months extendable/convertible

Working Location: Kallang Sector

$2000 - $2800 + bonus package (Up to 3 months per year)

Working hours: Monday to Friday, 8 hours work per day and Alternate Saturday 08.00am – 1.00pm (4 hours work)

Up to 3 months bonus per year

Job Responsibilities

• Answer incoming queries and address in a professional and timely manner
• Provide accurate and detailed information to customers regarding products and services
• Resolving customer issues, complaints or concerns with empathy and problem-solving skills
• Documenting customer interactions and maintaining accurate records in the database
• Adhering to company policies and procedures while maintaining a positive and customer-centric attitude
• Adhoc duties as assigned by Supervisor

Job Requirements

• At least 2 years of experience in contact centre handling voice and/or non-voice channels
• Possess excellent interpersonal, communication and customer service skills
• Able to work independently in a face-paced environment while being a cohesive team member
• Self-directed, able to multi-task, self-motivated and able to work under pressure
• Possess initiative to respond to customer’s needs with a commitment towards service excellence
• Proficient in MS Office applications

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile. https://go.persolkelly.com/job/apply/3872

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R23117785 (Lok Ding Hann)

Sales Executive (Hotel)

$4,000-$4,500 + Quarterly Incentive (Hit KPI: $1.5k) + $700 Car Allowance (With car) or reimburse by trips + Up to $500 Tranport/Carpark claim + $80 Mobile Allowance + AWS

5 days, Mon–Fri: 9am-6pm

8 Chin Bee Crescent, Singapore 619893 (Boon Lay)

Job Descriptions:

• Develop and implement effective sales strategies to surpass sales targets.
• Identify and pursue new business opportunities within the assigned territory or market segment.
• Cultivate and maintain strong relationships with new and existing clients, addressing their needs, and ensuring customer satisfaction.
• Conduct market research to stay informed about industry trends, competitor activities, and consumer preferences.
• Cultivate and sustain long-term relationships with key accounts and customers.
• Address customer inquiries and concerns promptly and professionally.
• Collaborate with internal teams, including marketing and logistics, to ensure seamless order processing and delivery.
• Ensure timely payment collection.
• Prepare regular sales reports encompassing sales forecasts, pipeline updates, and market intelligence.
• Present findings and recommendations to management to facilitate informed decision-making.
• Collaborate with the marketing team to formulate and execute marketing campaigns aligned with sales objectives.
• Represent company professionally with customers and vendors, adhering to the values of a world-class organization.
• Promote a culture of inclusiveness, teamwork, and cooperation, fostering the company's thriving and prospering throughout the organization.

Job Requirements:

• At least 2-3 years of consumer goods sales experience
• Demonstrated expertise in FMCG food sales or a related field.
• Proven track record of achieving and surpassing sales targets, driven by results.

Who we are:

Digital Edge is a trusted and forward-looking data center platform company, established to transform digital infrastructure in Asia. Backed by Stonepeak, a leading alternative investment firm specializing in infrastructure and real assets, Digital Edge has in excess of US$1 billion in committed capital.

Our mission is to bridge the digital divide across Asia Pacific by building the sustainable digital ecosystems of the future. Through building and operating state-of-the-art, energy efficient data centers rich with connectivity options, we bring new colocation and interconnect options to the Asian market, making digital infrastructure deployment in the region easy, efficient and economical.

Founded in 2020 the company has grown rapidly across multiple markets in the region, and currently provides data center and fiber services across China, India, Indonesia, Japan, Korea, and the Philippines.

This role is an exciting opportunity to join our fast growing team as we further expand our footprint across Asia.

Our values:

· Respect: We embrace diversity and collaboration.

· Innovation:We share ideas and solve problems.

· Grit: We are driven and determined.

· Excellence:We optimize for success.

· Responsibility:We do what’s right for our people and the planet.

What we need:

Reporting to the SVP, Go-to-market, this role will build and cultivate strong relationships with clients and internal stakeholders and develop cross-functional partnerships. This role will be based in Singapore.

Key responsibilities:

· Use client feedback data, market insights, and internal / operational data to contribute to the development of the Customer Success strategy, plan, initiatives, and workstreams that accelerate growth and improves the client experience

· Establish objectives and KPIs to deliver exceptional performance that is aligned to the overall Customer Success strategy

· Develop and present insights, results, and quarterly progress updates to stakeholders (and clients) in a compelling and easy to understand manner.

· Identify, optimize, and scale improvements that benefit a large set of clients by driving efficiencies through tools and processes, simplifying procedures.

· Accountable for the performance and results and the experiences delivered to the clients.

· Actively champion and implement policies and procedures for occupational health & safety in the workplace, information security management, environmental management systems; incident management; and comply with all legal regulatory requirements of the organization

The successful candidate:

· 5+ years professional experience leading Customer Success, Account Management, Sales Support, or Management Consulting teams preferred

· Minimum of 5 years nurturing and growing customer relationships

· Exposure with Data Center is preferred

· Demonstrated success identifying opportunities for clients and increasing adoption and utilization of company products and services

· Experience developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a deadline driven environment.

· Demonstrated ability to work in a fast-paced environment where continuous innovation is desired, and ambiguity is the norm

· Excellent verbal and written communication

· Ability to use data to analyze, report, and forecast to guide business decisions

· Passion for leading and an appetite for driving improvement and scale in your overall approach

JOB SUMMARY

The purpose of the role is to

· Maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Personal Clients segment

Implementation and oversight of the below individual responsibilities:

· To conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives.

· To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products.

· In consultation with the branch manager/ PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals

· To participate in marketing and promotional activities for customer acquisition.

· To source and call on individual prospects

· To provide quality, efficient after-sales services

· To manage anti-attrition and retention of clients

· To organise and conduct sales presentations to groups, clubs, associations, companies and other organisations.

· To solicit referrals from other parts of SCB eg. RMs from C&I, staff, etc.

· To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.

· To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.

RESPONSIBILITIES

Strategy

· Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Business

· Responsibilities related to the delivery of business and/or financial objectives.

Processes

· Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line.

People & Talent

· Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Risk Management

· Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.

Governance

· Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight.

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Lead to achieve the outcomes set out in the Bank’s Conduct Principles

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

· Branch Manager, Business Manager, Product Mgr and etc.

Other Responsibilities

· Embed Here for good and Group’s brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

· RNF and CFMAS

· 1 year of sales and relationship management experience

Role Specific Technical Competencies

· Client Acquisition Experience

· Account Management Experience

· Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

· Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

• Responsible for achieving significant aftermarket sales objectives and providing exceptional customer service.
• Vital role in assisting Services & Support to attain crucial growth objectives and in contributing to the Sales Strategy for sustainable expansion.
• Manage portfolio of customer accounts and overseeing the monitoring and reporting of sales targets.
• Supervise order management process including AOG and managing regional Customer enquiries.
• Assist customers with AOG requirements in accordance with the company's commitment to timely responses for AOG situations.

Requirements:

• Diploma in Business Administration/Aviation or equivalent.
• At least 2 years of Sales experience in Aerospace industry.
• Proficient in SAP and MS Excel.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Job Description:

You will be responsible for the operational transaction activities, customers’ enquiries, data maintenance and preparation of reports.

• Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing of accounts
• Reconcile cash drawers at the end of your shift, count and package coins and currency
• Provide a high level of customer service, offering answers and assistance with a smile

Job Requirements:

• Possess at least ITE and above
• No prior banking experience required. Preferably with product knowledge of savings account, cash deposits & withdrawals will be an added advantage
• Self-motivated, meticulous and able to multi-task
• Effectively bilingual in English and Chinese language so as to communicate with Chinese-speaking customers
• Proficiency in Microsoft Office
• Job training will be provided
• Candidate shall accept 5.5/6 working days per every week
• Candidate without bank industry experience is also welcomed to apply

Focus Movement is seeking experienced permanent customer service personnel to join their dedicated front desk team on weekends.

REQUIREMENTS:

• Minimum 2 years' customer service experience
• Enjoys client interaction and service oriented
• Detailed, meticulous and able to work independently
• Ability to multi-task, prioritize, and manage time effectively
• Experienced in admin work, good with Microsoft office
• Proficient in written and spoken English
• Saturday and Sunday weekend shift, up to 8 hours/weekend
• Permanent part time and able to start immediately

MAIN JOB SCOPE:

• Attends and replies to client inquiry and booking (face to face, WhatsApp, phone call and email), and payment collection.
• Maintain basic cleanliness and orderliness of the studio
• Ad hoc task as assigned

Thank you for your time, we regret that only shortlisted candidates will be notified.

Our client is a German MNC, a world market leader manufacturing environmental simulation system with companies in more than 10 countries and close to 3000 employees worldwide.

Reporting to Sales Director, the Sales & Service Manager will need to lead a team and achieve revenue target for the company.

Responsibilities:

Sales Leadership:

• Develop and execute sales strategies to achieve company objectives and revenue targets by maintaining existing, and identify/develop new accounts
• Develop and present solutions to meet customers’ requirements
• Prepare quotations and cost calculations and conduct price and contract negotiation
• Schedule and track orders and ensure timely implementation

Service Operations:

• Oversee day-to-day service operations to ensure efficient and effective service delivery
• Monitor and evaluate service performance metrics, striving for continuous improvement
• Schedule and track service jobs and ensure on-time execution
• Client visitation to promote service products
• Develop customized service solutions and execute comprehensive strategies to increase service sales and market share, aligned with the company's overall business objectives

Forecasting and Reporting:

• Prepare Sales & Service forecasts and reports and analyze data to identify areas for improvement and implement corrective actions
• Update customer and project data in CRM and SharePoint

Customer Relationship Management:

• Build and maintain strong relationships with key clients/partners and potential customers to understand their service needs and provide solutions that surpass their expectations
• Address customer feedback and complaints promptly, ensuring high levels of customer satisfaction and retention.
• Collaborate with other departments to ensure customer satisfaction and retention

Market Analysis:

• Conduct market research to identify trends, opportunities, and potential customers
• Stay informed about competitors and industry developments

Budget Management:

• Meet service sales targets and ensure cost-effective service delivery without compromising quality
• Develop and manage the service department budget effectively

Team Leadership:

• Lead, mentor, and motivate the service team to deliver high-quality service
• Organize training sessions to enhance the team's skills and knowledge
• Define and review service employees’ KPI’s
• Recruit, train, and develop a successful sales service team
• Conduct regular performance evaluations and provide constructive feedback

Quality Assurance:

• Implement and maintain quality assurance processes to ensure service excellence
• Conduct regular audits to assess compliance with service standards
• Evaluate service engineer skill levels and improvements

Process Improvement:

• Identify opportunities for process improvement and implement solutions to enhance efficiency and customer satisfaction
• Collaborate with HQ to streamline cross-functional processes

Requirements:

• Bachelor’s degree in engineering (electrical and/or mechanical), or a related field.
• Proven experience in leading and managing sales/service operations teams with focus on maintenance and on-site service, ideally within a multinational company or a complex organization
• Experience with mechanical refrigeration system is highly desired.
• Familiarity with environmental testing equipment and calibration is advantageous
• Strong understanding of sales strategies, market dynamics, and customer relations
• Proficient in negotiation techniques to reach mutually beneficial agreements
• Strong leadership and team management skills
• Excellent analytical and problem-solving mindset and skills, with the ability to make data-driven decisions
• Excellent communication and interpersonal skills, capable of building rapport with various stakeholders
• Results-oriented with a focus on achieving and exceeding targets
• Openness to travel internationally (for training and management meetings)
• Familiarity with CRM software and other sales-related tools
• Excellent knowledge for MS Office applications, Microsoft 365, Sharepoint, oneDrive and Excel skills

Only Short-Listed Candidates will be Notified & Contacted.

PrimeStaff Management Services Pte Ltd

EA License No.: 95C5411

EA Personnel Reg. No.: R1106591

Primarily responsible for the administrative duties of the banquet service department. Train the banquet team and also oversees the enforcement of hotel standards on setting up the banquet hall, up keeping, service, break away, event courses, cleaning, staff grooming and hygiene.

Responsibilities

• Performs planning and organisation functions for the banqueting department like maintaining the banquet logbook, maintaining and updating function sheets / BEO etc.
• Checks banquet rooms, service, and kitchen areas for cleanliness, proper set up, and make sure sufficient supplies and equipment are available for the function.
• Adhering to all banquet standard process and also hotel standard policies and procedures.
• Coordinates function details with banquet, conference planning, and kitchen staff.
• Communicates frequently with fellow supervisors and banquet managers as to the progress of the days work.
• Ensures accurate daily sales reconciliation and postings are completed and provided to the Front office.
• Display awareness and compliance with hotels security, safety, emergency and energy procedures.
• Ensure high grooming and hygiene standards are met by all banquet staff.
• Ability to take and pass all training provided and required by the banquet department to complete daily operational duties.
• Performs other duties as assigned.

Requirements

• Tertiary education in Tourism / Hospitality Management, or F&B Service Management
• At least 2 year of relevant experience in a similar capacity
• Candidates without the relevant experience maybe considered for a junior position
• Good interpersonal and customer services skills
• Willing to work on rotating shifts, weekends and public holidays

Additional Information

• 5-day work week
• 13th month AWS and Performance Bonus
• Annual Leave from 16 days
• Up to 50% Associate Dining & Accommodation Discounts at Group Properties
• Referral Incentive of S$1,000*
• Career Development and Training opportunities

We regret that only shortlisted applicants will be notified.

Brief description of the Restaurant

Located in the heart of CBD, Olivia & Co. serves up comfort classics with unique flavours from around the world. Enjoy international selections of all-day breakfast, mains and sides.

Job Descriptions

• Responsible for operating F&B outlets assigned to him/ her.
• Monitor & ensure F&B service operations are running smoothly.
• Practice good customer relations and attend to customer complaints and queries satisfactorily.
• Ensure the Outlet is set-up for service and supervise for a smooth operation.
• Ensure minimum wastage, breakage and spoilage.
• Apply selling techniques by exceeding guest expectations and to increase revenue.
• Ensure all drinks are prepared and served according to SOP
• Understand the crucial aspect of bar and beverage control
• Any adhoc duties as required

Job Requirements

• Less than 2 years of experience in F&B.
• Guest orientated.
• Commitment to quality service, and food and beverage knowledge.

Benefit

• Annual Leave
• Medical Leave

Working hours

• 6 days work week / 60hrs per week

Overview

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Global BAS Control Service Engineer.

As a Global BAS Control Service Engineer you act as the subject matter expert of the data center Building Automation (BAS). You will be responsible for application support, service management, troubleshooting, maintenance, upgrades, optimization and security of the control system. You will be required to analyze controls monitoring data to proactively identify issues and provide optimization to controls standards to increase availability, efficiency and sustainability. You will be responsible to manage or support global service of the third party controls vendors, driving improvements to the systems and evaluation of new products. In this role you will be part of the global Datacenter Monitoring and Controls Engineering (DMCE) team, where you can work with a technically diverse team to learn and contribute to many aspects of control systems – execution, telemetry, security, service, operations and optimization. This is a flexible role allowing you to fully work remote.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Global BAS Control Service Engineer you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Responsibilities:

• Troubleshoot issues within the BAS and deploy appropriate fixes to resolve root cause(s).
• Track and implement engineering improvements for the BAS, including programming updates, software upgrades, executing new standards, and retrofits.
• Track and implement security improvements or fixes.
• Share insights and best practices to improve development and operations of system, platform, or product components while maintaining application quality and availability.
• Participate in design reviews and contribute to BAS improvements with awareness of cost management.
• Monitor, analyze, and utilize telemetry data to identify patterns that impact the system, enabling data reporting or telemetry.
• Implement reliable, scalable, and high-performance BAS solutions across teams and regions.
• Embody our culture and values.

Qualifications

Required Qualifications:

• Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Controls Engineering or related field AND 2+ years technical experience in service engineeringOR equivalent experience.
  

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications:

• Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Controls Engineering or related field AND 5+ years technical experience in service engineering
• Mission Critical facility experience.
• HMI development in BAS or EPMS systems
• Experience with BACnet, IEC61850, OPC UA, and/or SNMP communication protocols
• Project management experience with a focus on agile methodologies
• Ability to manage, prioritize and successfully execute multiple concurrent mission-critical infrastructure projects.
• Ability to balance competing demands for resources, adapt to changing priorities, and deliver projects on-time and in adherence to deadlines.

Job Responsibilities

1. Product strategic planning:

a. Study market demand and customer feedback and formulate strategic plans for SaaS products.

b. Coordinate product development and release plans to ensure timely delivery of high-quality products.

2. User experience management:

a. Be familiar with user interfaces to ensure the product is easy to use and intuitive, and conduct product improvement for user experience.

b. Analyse user behavior and provide improvement suggestions to increase user satisfaction and retention rates.

3. Data analysis and monitoring:

a. Use internal and external Business Intelligence (BI) tools to monitor key performance indicators.

b. Analyse user behavior data and provide targeted suggestions for product improvement.

4. Marketing and communication:

a. Plan and coordinate online and offline marketing activities, including participation in industry exhibitions and cooperative promotions.

b. Develop and execute promotion strategies to increase brand awareness and online presence.

5. Customer relationship management:

a. Establish active interactions with customers, understand their needs, and ensure the best use of products by customers.

b. Review customer satisfaction surveys and take measures to improve user experience.

6. Teamwork:

a. Work with the product development team to communicate market needs and user feedback to ensure that the product meets market standards.

b. Work with the marketing team to provide product knowledge training and support sales activities.

7. Market trend analysis:

a. Track industry trends and competitor dynamics and provide timely market intelligence.

b. Analyse competitors’ product strategies and provide countermeasures.

8. Report directly to the General Manager and maintain close cooperation with the marketing department and product team.

9. Lead the Customer Sucess team to formulate product operation systems, strategies, operation manuals and other documents, and supervise their implementation.

Job Requirements

Job requirements:

1. Educational qualifications and experience:

a. Bachelor's or master's degree in business management, marketing, computer science or other related majors.

b. 8-10 years product operation experience in the SaaS field and have successful product promotion experience.

2. Skills:

a. Excellent project management and execution skills, proficient in using project management tools such as Jira, Trello, etc.

b. Excellent communication and coordination skills, including technical communication and coordination with the development team.

c. Advanced ability to analyse and interpret data, proficient in using SQL or other data analysis tools is a plus.

d. Be familiar with the SaaS industry and related technologies and understand cutting-edge technologies such as cloud computing and artificial intelligence.

3. Characteristics:

a. Ability to think innovatively and solve problems and have successful experience in product improvement and innovation.

b. Highly responsible and self-motivated, able to maintain high efficiency in a fast-paced work environment.

c. Sensitive to market trends and competitive environment, able to quickly adapt to changes.

d. Good teamwork spirit.

About the company

DWS is a young innovative company, specialized in the personalization of products in the Luxury sector. Thanks to its expertise in laser-material interaction and its know-how in laser engraving, DWS has developed a range of laser engraving machines unique in the world, which meet the challenges of personalization in boutiques and e-commerce of the major Perfumery Houses, Cosmetics, Wines & Spirits, Leather Goods, etc.

DWS global presence: France, Europe, Asia, USA, Middle East. The team is young and dynamic, and carries values such as craftsmanship, excellence, team spirit, aesthetics, audacity and sustainability. Currently experiencing strong growth, DWS is recruiting for several positions and offering great prospects for development.

Job description

We are looking for an IT Support & Customer Success Coordinator for our Singapore subsidiary, to provide excellent technical support and customer service to our clients. In a very dynamic and innovative environment, you will be able to work with the latest technologies, learn and propose ideas to improve the customer service quality of the company.

· Handling client queries

· Conduct basic IT troubleshooting

· Provide solutions to clients according to company protocols

· Report and keep records of all customer service activities

· Provide trainings to clients

· Produce customer service related documents and materials

· Conduct regular survey to monitor client satisfaction

· Work along with the General Manager to achieve client satisfaction KPIs

· Occasional field service at clients’ shops

· Occasional travels required

Profile required

· University degree holder in Information Technology or Business related disciplines

· 1-2 years of customer experience will be appreciated

· A good sense of customer relations

· Team player and open attitude to learn new things

· Fluent in both written and spoken English. Knowledge of Mandarin will be an advantage

· Position based in Singapore

· No work permits can be provided with this opening

Full time

Fresh / Entry level

Customer Service, Information Technology

Application to be sent to [email protected]

Job Description:

1. Provide execution-related advisory services for trading clients, offering advice on market conditions and financial market matters. Proactively handle clients’ enquiries on trading-related matters.

2. Ensure and facilitate the proper execution of trades for clients in an accurate and timely manner.

3. Play an integral role in the growth and maintenance of real-time foreign exchange trading platforms.

4. Collaborate with stakeholders to deploy business requirements into a workflow.

5. Experience in development work in a team-based environment to deliver live production.

6. Understanding all business systems, processes, and procedures

7. Monitor market movements to conduct risk control, oversee customer's risk parameters and margin exposures, and implement measures such as margin calls or forced liquidation when necessary.

8. Monitor and ensure clients’ trade activities are always carried out in compliance with internal policies/ guidelines and regulatory requirements.

9. Perform initial diagnosis and investigation of trade rejection, and troubleshoot any technical enquiries concerning trading platforms.

10. Exception handling of trades during system downtimes. Identify and rectify performance bottlenecks.

11. Proactive individual who is resourceful in providing alternative solutions for clients.

12. Participate in the development and launch of new product offerings, trading systems, and other ad-hoc projects.

Requirements:

• Bachelor’s degree holder in Finance or business-related disciplines.
• Preferred industry experience in FX front office matters (systems, risk management liquidity aggregation, etc).
• Certifications in CMFAS M2A, M5, and M6A will be an advantage.
• Good knowledge of Fundamental and Technical Analysis in the Forex market
• Excellent interpersonal skills with the ability to work independently and collaboratively.
• Pro-active and capable of problem-solving in a fast-paced environment.
• Able to work night/rotational shifts and on SG holidays.
• Able to communicate in English and Chinese due to frequent interactions with China HQ and Chinese-speaking clients

Your new company

You will be working for a reputable market leader in the sports and art academy who is looking for a Customer Executive to be based in Singapore.

Your new role

Primary Responsibilities:

· Facilitate student enrolments

· Possess comprehensive knowledge of the academy's service and product features

· Relay customer feedback to internal/external stakeholders for process enhancement, uphold a positive and empathetic demeanour with customers

· Transition potential clients into the existing portfolio

· Contribute to inventory management and invoicing

· support event management by communicating with gymnasts, parents, vendors, and external entities, maintain cleanliness in designated areas

· Assist the Clients Relation Manager in liaising with the building management team for maintenance matters, proactively propose improvements to existing workflows or CRM systems, and undertake other ad-hoc duties as assigned.

Requirements:

• Min 1-3 years of customer service experience

• Scouting for passionate individuals who have an interest in sports and are passionate to make things better!

• Not a typical customer service executive role where you are an order taker/answer enquiry. Looking for individual who are passionate in sports and passionate in value-adding to the character building of young children.

• Excellent communication and interpersonal skills, with the ability to effectively communicate information to internal and external stakeholders.

What you need to do now

· If you or someone you may know may be interested in this opportunity, please do contact me on the details below for more information or send me your CV to apply now via email at [email protected]. Alternatively, if this job opportunity is not relevant to you, feel free to share across your updated CV to have a confidential discussion on the relevant openings based on your skillsets and expertise.

EA Reg Number: R22106488

EA License Number: 07C3924 | Company Registration No: 200609504D

• Attend to service call at customers' premises and respond to calls for scheduled and unscheduled maintenance service request in accordance with the Company’s Service Agreement.
• Monitor closely the progress of the work done to ensure that the schedule and quality of work are met.
• Ensure that all materials and equipment are delivered on time and able to provide technical support to the other departments.

Requirements:

• Diploma and above
• At least 2 years of experience in CCTV or Security Related Products
• Possess valid class 3 driving license.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Maintain, troubleshoot, and repair container handling equipment at PSA, depots, and workshops.
• Conduct scheduled preventive maintenance services for equipment.
• Respond to customer breakdown calls promptly.
• Assist in assembling, installing, testing, and commissioning new equipment.
• Work on various equipment types: Reach stacker, empty container stacker, terminal tractor, and heavy forklift.

Requirements:

• ITE in Mechanical/Electrical/Automotive or equivalent.
• Possess Forklift or Class 3 driving licenses.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• To perform personal service in accordance with written laws.
• To assist with delivery and collection of documents (whether in hardcopy format or other formats).
• To set up and retrieve documents for hearings.
• General support for all aspects of dispute resolution work.
• Any other matters/projects that the management may require assistance with from time to time.

Requirements:

• GCE 'O' level.
• Min 1 year of clerical or administrative experience.
• Good interpersonal and communications skills.
• Able to work occasionally after office hours and/or on weekends and public holidays.

37/17

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Cluster Reservations Guest Service Executive with Conrad Hotels and Resorts serves as the first line of inquiry for all reservations within the hotel.

What will I be doing?

As Cluster Reservations Guest Service Executive, you will serve as the first line of inquiry for all reservations within the hotel - Conrad Centennial Singapore & Conrad Singapore Orchard. You are responsible for offering excellent customer service, options, and other solutions to meet guest needs. Specifically, a Guest Service Executive will be responsible for performing the following tasks to the highest standards:

• Efficiently convert enquiries into contracted business
• Respond positively to enquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all guests in a highly professional manner, including ensuring all reservations are completed accurately and to the guest’s expectation
• Provide prompt and efficient service while maintaining the hotel brand standards
• Monitor the standards and performance of the team member together with Reservations Supervisor with an emphasis on training and teamwork.
• Generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.
• To assist Reservations Supervisor on daily follow-up/reports such as no show and cancellation reports to maximum revenue opportunity.
• Performs other duties and responsibilities as assigned or required by the management

What are we looking for?

A Cluster Reservations Guest Service Executive serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Proficiency with computers and computer programs, including Microsoft Office
• Outstanding administration and organizational skills
• Good command of written and spoken English
• Highly professional in telephone manner and excellent communication skills
• Ability to work independently
• Positive attitude and committed to delivering a high level of customer service
• Vocational training in related field, preferred
• Previous experience in a reservations environment, preferred

What benefits will I receive?

Your benefits will include holiday entitlement - as an employee you can become a member of ‘Go Hilton’ Programme which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.

We are looking for a dynamic, friendly and helpful personality to be 'The Voice' of LSBF. If you think you have what it takes to be an outstanding Customer Service Officer, please send us your resume.

Job Descriptions

• Receive and transfer incoming calls to respective department or staff
• Collate and preparation of purchase orders for Sales & Front Office Operations department
• Collection of payments and issuing receipts to students
• Sales report and settlement of daily accounts
• Retrieve and acknowledge to students' feedbacks and/or complaints timely and escalates to Schools’ Operations office for further actions
• Maintain records of lost & found items and keep the found items in custody
• Maintain records of incoming and outgoing mails
• Maintain accurate records of Conference Rooms booking for staff
• Comply with respective regulatory requirements and organisation's policy and operation manuals to ensure safe and healthy workplace environment
• Any other ad hoc assignment

Requirements

• GCE 'O' / ‘A' Level / WSQ Professional Certifications/Diploma qualification
• Preferably at least 1 year of relevant experience
• Proficient in Microsoft Office, Teams
• A good team player with good interpersonal, communication, presentation and writing skills
• Pleasant disposition with good customer service skills
• Self-motivated, positive attitude, able to work independently and take initiative
• Resourceful and able to multi-task in a fast-paced environment
• Enjoys meeting people and organising activities
• Fresh graduate who meets the pre-requisites can be considered

We are looking for dynamic individuals who are passionate in the line of F&B to join us!

We want to hear from you!

Responsibilities:

• Responsible for operating F&B outlets assigned to him/ her.
• Monitor & ensure F&B service operations are running smoothly.
• Practice good customer relations and attend to customer complaints and queries satisfactorily.
• Ensure the Outlet is set-up for service and supervise for a smooth operation.
• Ensure minimum wastage, breakage and spoilage.
• Apply selling techniques by exceeding guest expectations and to increase revenue.
• Ensure all drinks are prepared and served according to SOP
• Understand the crucial aspect of bar and beverage control
• Any adhoc duties as required

Requirements:

• Less than 2 years of experience in F&B.
• Guest orientated.
• Commitment to quality service, and food and beverage knowledge.

As a Service Reliability Engineer (SRE) you will take a multifaceted approach to ensure technical excellence and operational efficiency within the infrastructure domain. Specializing in reliability, resilience and system performance, you take a lead role in championing the principles of Site Reliability Engineering. By strategically integrating automation, monitoring and incident response, you facilitate the evolution from traditional operations to a more customer-focused and agile approach. Emphasizing shared responsibility and a commitment to continuous improvement, you cultivate a collaborative culture, enabling organizations to meet and exceed their reliability and business objectives.

Job responsibilities

• You will be responsible for understanding requirements or SRE goals in depth from both tech and business perspectives
• You will provide solutions to improve reliability, including identifying and implementing mechanisms and architectures that enable fault tolerance and faster median time to respond and median time to detect
• You will be responsible for enhancing the incident management process, including the development of an incident prioritization matrix, triage, communication, mitigation, post-mortem analysis and implementation of corrective actions
• You will manage client stakeholder expectations and queries during production incidents, providing detailed technical analysis of issues and remediation plans for mitigation and prevention in future, and act as the interface for C-level executives, if or when needed
• You will be a liaison with client engineering teams, build trust and productive relationships with senior client stakeholders and team leads to influence them in making better decisions
• You will be responsible for identifying opportunities for enhancing system performance and reliability in alignment with business SLAs, SLOs, KPIs and objectives, and provide guidance and assistance to SRE teams in implementing the identified improvements
• As an SRE expert, you will collaborate with Thoughtworks application development leads and solution architects, recommending changes in system design and adopting best practices for improved reliability from day one
• You will oversee and mentor other SREs on the team, contributing to their growth and development

Job qualifications

Technical skills

• You can program with one or more high-level languages such as Python, Golang, Shell scripting, Ruby or Java
• You are familiar with DevOps and GitOps practices, driving the integration of observability automation into CI/CD pipelines, e.g.: GitLab, Jenkins, CircleCI or equivalent
• You have in-depth knowledge of configuration management and Infrastructure as Code (IAC) tools such as Terraform, Ansible, ARM and CloudFormation for provisioning and managing infrastructure
• You have an expertise in observability, logs, tracing and monitoring tools such as Grafana (Loki and Tempo), Prometheus, Graylog, Jaeger, Zipkin, ELK stack or equivalent
• You have a strong understanding of container-based architecture and hands-on experience with orchestration tools such as Kubernetes, AWS EKS, Docker Swarm, Nomad, etc.
• You have in-depth experience in application and infrastructure performance tuning and scaling to handle heavy loads under different scenarios e.g.: Periodic traffic load and tsunami patterns
• You have a good understanding of essential concepts such as quality gates encompassing SLI/SLO/SLA, chaos engineering, golden signals, blameless postmortem methodologies, synthetic monitoring, distributed tracing, end-user monitoring and performance testing
• You have experience with network load balancing, security tech stacks, Transport Layer Security (TLS) and certificate management, and an understanding of standard networking protocols and configurations

Professional skills

• You have strong communication and articulation skills, and are proficient in English
• You are able to convey resolutions to audiences with varying degrees of technical/business proficiency and bring them to consensus
• You have excellent problem-solving and analytical skills, with a focus on continuous improvement
• You have good listening and presentation skills
• You solve challenging problems and difficult to debug issues with a never give up attitude
• You can collaborate with cross-functional engineering teams to conduct capacity planning and scalability assessments, and design solutions for handling current and future growth
• You have the ability to work under pressure, with composure, during production incidents
• You understand requirements provided by the client on both technical and business aspects, and can break them down for successful implementation
• You’re willing to be part of a rotation- and need-based, 24x7 available team.

Other things to know

Learning and development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

About Thoughtworks

Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30 years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world.

Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary.

Company's Profile

Julian Grey’s client is a global semiconductor equipment provider, specializing in inspection solutions for various industries. They have offices in APAC and are seeking motivated individuals to join their growing team.


Responsibilities

• Deliver both pre and post-technical assistance to customers regarding their vision needs.
• Offer comprehensive technical support to address customer inquiries and concerns.
• Conduct on-site services to ensure optimal customer satisfaction.
• Assess and qualify new products for effective integration and performance.

Requirements
• Profound grasp of camera, lens, and optical systems.
• At least 3 years of hands-on experience in machine vision applications.
• Willingness and ability to travel on short notice.
• Diploma or Degree in Electrical or Optics Engineering.
• Prior experience in AOI (Automated Optical Inspection) is highly valued.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants
Please WA Bryan Tay @ 97559161
Shortlisted Candidates will be notified

Bryan Tay Reg No. R23112463
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

About the Role

In the role of Customer Service Manager you will serve as the primary contact for some of our most significant APAC clients. Your role will be pivotal in delivering an exceptional onboarding experience. Your responsibilities include strengthening customer relationships, overseeing customer staking and onboarding processes, introducing new products to explore upsell opportunities, and gathering product feedback to uncover product growth.

Responsibilities

• Provide onboarding, account management and support for customers post sale, throughout the implementation and staking lifecycle
• Manage all all inbound customer requests from your book of customers
• Identify, track and resolve customer pain points and queries and build scalable solutions to solve for these
• Drive customer satisfaction practices to increase retention and drive upsell opportunities
• Advocate for customer needs within the organization, working closely with product development sales and support teams
• Provide expert guidance to clients on the best utilization of our solutions to meet their specific needs
• Identify opportunities for account expansion and collaborate with the sales team to drive upsell initiatives
• Keep customers informed about product updates, new features, and industry best practices
• Support local APAC Lead with operational workflows, including partner engagement, client relationship management, creating presentation materials, assisting in marketing & events coordination and other administrative activities

Qualifications

• Minimum of 3-5 years of relevant experience in a customer success management role, or a customer success position within the blockchain industry
• Experience in working with senior stakeholders at organizations
• Excellent cross functional communication and interpersonal skills
• Strong problem solving and analytical skills
• Deep familiarity with cryptocurrency products, blockchain technology and ideally protocol staking
• Fluency in English and Japanese required
• Experience in managing customer information and communication in Salesforce, JIRA and Intercom