Job Description

· Serve as the primary contact point for customer needs and requirements.

· Provide onboarding support for new customers, helping them better understand and use the product to enhance satisfaction and retention.

· Demonstrate a proactive problem-solving mindset, addressing customer issues promptly and effectively.

· Build and maintain long-term customer relationships through regular follow-ups and communication, fostering customer loyalty.

· Collaborate closely with product development and sales teams to gather customer feedback, suggest product improvements, and continuously enhance products and services.

· Analyse customer usage data to identify renewal and expansion opportunities, drive value-added services, and promote product upgrades to maximize customer lifetime value.

Job Requirements

· 3 years of experience in customer success management or customer support within the SaaS, EdTech, or OA system industries.

· Bachelor's degree or above, with a preference for majors in marketing, business management, information technology, or related fields.

· Proven experience in customer success management for SaaS products, with a solid understanding of SaaS customer needs and service models.

· Proactive, resourceful, and able to manage multiple tasks in a fast-paced environment.

· Strong communication and interpersonal skills, with the ability to clearly explain concepts and solutions.

· Detail-oriented with excellent organizational skills to manage documentation and client interactions effectively.

· Proficiency in English and Mandarin, enabling effective communication and collaboration with staff at the China branch.

Here at Euphoria we asipre to become the top sales and marketing firm. We represent leading companies, offering their products & services with pride and conviction. As we plan to expand globally, we are on the look out for driven individuals like you to jin us on this journey of becoming industry leaders.

1 to 1 training provided

Candidates without experience are welcome!

Job scope :

• Involvment in roadshows & events
• Face-to-face marketing
• Spearhead different projects

Incentives:

• Travel oppourtunites
• Transparent career progression
• Vibrant & fun working environment

Requirements:

• Hardworking & driven
• Team player
• Willing to learn
• Hungry for progression

APPLY NOW!

About Company:
Our client is recognized as one of the most trustworthy reviewers of Yakiniku in Japan. For more than a decade, they have anonymously patronised more than 100 Yakiniku restaurants each year and provide numerous reviews of Yakiniku restaurants. They had even even collaborated with Japan National Tourism Organization to beef up the Yakiniku standing on the global stage. They have since set up their restaurant in Singapore and is committed to bringing authentic Yakiniku experience to the patrons here.

Job Description:
- Working at Japanese Fine-Dining concept restaurant
- Serving and giving presentation of food & drinks to guests as well as help grilling beef at guest's table
- Taking reservation, managing seating, taking orders, making drinks, and settling bill.
- Cleaning and preparing for operation
- Ensuring that guests having a great time throughout their dining experience.

Job Requirements:
- Passionate and team-working character
- Non-selfish and willing-to-learn attitude
- Experience working in hotels, high-end restaurants or Japanese restaurants is advantageous. *but not mandatory
- No experience are welcomed
- Able to communicate in English

Compensation:
- Medical Benefit
- AWS
- Insurance
- Sales Bonus
- Attendance Bonus
- Staff Meal
- Staff Discount
- Self-Development Grant
- Other benefits

Bridge the gap between data and customer engagement by integrating insights from all touchpoint’s interactions. Develop strategies and recommendations through insightful data analytics for improvement of process and for better projection to drive business performance.

Responsibilities:

• Analysis of servicing touchpoints interactions and service requests from various source systems to identify trends, patterns, meaningful insights and findings that would help improve performance.
• Use of data analysis to accurately forecast volume and identify resource requirement, optimizing workforce management strategies.
• Employ data storytelling to weave business performance narratives and work with key business owners to identify opportunities or close gaps
• Validate the data points in the data warehouse in ensuring data integrity.
• Develop, automate and streamline management reporting to monitor key business metrics
• Handle ad hoc requests, discern trends and business needs, and recommend sustainable solutions.
• Provide guidance to junior staff.

Requirements:

• University Degree with at least 8 years of experience in FI or insurance industry, managing inhouse / outsourced contact centre is preferred.
• Determined, resourceful and results oriented individual with proven track record in driving and achieving results.
• Strong Excel and Powerpoint skills having the ability to communicate strong business story-telling skills
• Analytical skills; Able to collect, organize, analyse, and interpret large datasets.
• Interpersonal skills: Energetic and enthusiastic, able to engage and collaborate with all stakeholders / employees in the company.
• Enjoys working in a dynamic and fast paced environment.

• Working Days: 5 days (Mon-Fri)
• Working Timing: 830am – 530pm
• Working Location: Harbourfront
• Starting Salary: $4000 - $6000

The Customer Service Team Lead (or Manager) is responsible for overseeing the order management process and ensuring exemplary customer service delivery. This role entails managing a team of order management representatives, coordinating with various departments to streamline order processing, manage periodic reporting requirement and enhancing customer satisfaction.

Responsibilities:

• Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
• Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.
• Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.
• Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.
• Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.
• Review and refresh key performance indicators (KPIs) on internal team and external partners.
• Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.
• Ensure adherence to compliance and regulatory requirements in order processing.

Requirements:

• Degree/Professional certificate in a related field preferred.
• 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
• Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes
• Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Temp Customer Service, $1,800-2,250 (4hours per days), START ASAP!

• CBD area
• 5 days per week (included one of the weekend)
• START ASAP
• 1 year contract
• 4 working hours per days (10:30am to 2:30pm/ 9am to 1pm)

Job description:

• Respond to customer inquiries via phone, email, or chat promptly and courteously.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Process orders, returns, and exchanges accurately.
• Provide detailed information about products, services, and company policies.
• Collaborate with internal teams (e.g., Sales, Operations)

Requirements:

• Minimum of Diploma holder qualification with 1-2 years of experience in customer service, preferably in the Banking industry.
• Demonstrates a customer-focused mindset, with strong listening, comprehension, and responsiveness to customer needs.

Interested applicants, kindly WhatsApp to 87511349 and email your updated resume to [email protected] and we regret that only shortlisted candidates will be notified

Yvonne Chai Cheng Man

Reg No: R23115356

EA License: 23C2060

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Tea Barista - 1-2 yrs exp in F&B
Salary : $2500

• Salary Package: Basic + Fixed Allowance + Store Incentives + OT pay = Gross $3000+
• Working Days : 5 Days [ Weekend & PH cannot off, based on weekly schedule]
• Working hours: 44 Hours/week
• OT payable after 44 hrs; PH will be double pay
• Working Location : Island Wide [ Outlet to be allocated upon interview ] *Current store at Orchard, Plaza Sing, Raffles City, upcoming store at Vivocity, Great World, One Raffles Place, Parkway Parade

Benefits:

• Annual Leave: Tea barista 7 days
• Birthday leave – upon confirmation
• Probation period 3 months
• Increment $200 after probation
• Training period: 2 weeks (1st week at Tai Seng training centre, 2nd week on-site training)
• Performance bonus: July or Aug yearly

Job Description

• Greeting customers in a friendly manner and manage customers queries in a timely and efficient manner
• Prepare beverage according to standardized recipes and customer preferences
• Utilize proper brewing techniques and equipment to ensure the quality and consistency of each beverage served
• Provide friendly and attentive customer service, greet customers warmly and assist them in selecting their beverage based on their preferences and dietary restrictions
• Prepare drinks by following the prescribed recipes and preparation techniques
• Accurately process customer orders, handle cash and electronic payments
• Act in compliance to operational policies and procedures
• Maintain cleanliness and sanitation standards in the tea barista area, including brewing equipment, serving utensils, and workstations to meet the requirements of Health & Safety and Hygiene Protocol
• Ensure sufficient stock at all time by monitoring tea inventory levels, reporting discrepancies, restocking supplies handling stock delivery upon arrival as needed and communicating inventory needs to management

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

• Singapore Based (Harbourfront)
• 5 days Mon to Fri 830am – 530pm
• Starting Salary: $3000 - $4,000
• Diploma/Degree in relevant field; Have experience in SAP R3 or S4 Hana.
• Career Progression Opportunities

The Customer Service Executive is part of the customer service team running the order-to-cash flow, with key focus on ensuring internal and external customers are taken care of in a timely manner. Other working partners include other functions within the office, 3PL warehouse and so on.

Job Description:

• Hands-on processing and ownership of full order-to-cash function for varied customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
• Ensure timely booking of customer orders (issuance of PI/contracts) in line with SLA to customer.
• Managing letters of credit (LCs) and ensuring compliance when negotiating through bank.
• Communicate updates to customers in any event of adjustments to supplies/shipment schedules. Have good understanding for First Expire First Out (FEFO) rule on inventory utilization, as well as shelf-life & expiry dates of materials
• Review allocation plans with countries where needed and issue pick lists to our 3rd party warehouse
• Responsible for clean shipping documents for drop shipments from our production plants.
• Meticulous preparation of final set of shipping documents in line with customer and/or LC
• requirements, for submission to bank.
• Ensure all necessary documents are available (invoices, CN/DN, freight bills, etc.) and submitted to finance at month end.
• Communicate order status to country sales teams on periodic basis.
• Ad hoc tasks/duties that may be assigned as and when necessary.

Job Requirement:

• Diploma/Degree in relevant field
• Experience in managing OTC for customers around the region
• Possess strong working knowledge and negotiation of Letters of Credit via banks.
• Understands a variety of other payment terms such as open account, D/P (Documents against Payment), D/A (Documents against Acceptance), T/T (Telegraphic Transfer).
• Have experience in SAP R3 or S4 Hana.
• Proficient in Microsoft Office Suite, especially Excel and PowerPoint.

Kylen Seah Reg No: R24124248

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities

• Managed enquiries by responding to incoming calls through the hotline and other channels like email
• For escalation cases, take down the message and relay to a senior for follow up actions
• Identify customer requirements and deliver prompt, accurate, and satisfactory responses.
• Ensure proper recording of conversation with customer in the call centre system
• Engage with all customers in a friendly and helpful manner
  

Requirements:

• Min GCE A level / Diploma holders (Those awaiting results are welcome to apply)
• No experience needed! Training provided

Other Information:

• Tanjong Pagar MRT
• Mon - Fri, Office hour
• Salary $2200-$2400 per month

Interested candidates, kindly email a simply CV/resume to [email protected] or whatsapp to wa.me/6569908661

We regret that only shortlisted candidates will be notified.

Joey Lee | R1550634

EA: 23C1980

• Singapore Based (Gul Crescent - Company Transport @ Chinese Garden, Lakeside, Boon Lay)
• Monday to Friday: 8.15am - 5.45pm
• Diploma in electrical and electronic or mechatronics engineering; min 3 yrs experience
• Career Progression Opportunities

Job Description:

• Must be able to perform troubleshooting on various electrical circuitry
• Engine and hydraulic knowledge with 2 years working experience in automobile industry (Electrical & Mechatronics) will be an advantage
• Assist Service Manager to manage the service department
• Able to lead a team of technicians and engineers to provide excellent service support

Requirements:

• Minimum Diploma in electrical and electronic or mechatronics engineering
• Posses Class 3
• Min 3 yrs experience

Kylen Seah Reg No: R24124248

The Supreme HR Advisory Pte Ltd EA No: 14C7279

We are looking for a dedicated and personable Service Operator to join our team. As a Service Operator, you will be the first point of contact for our guests over the phone, ensuring that their requests and inquiries are handled efficiently and with the utmost professionalism. This role is crucial to delivering the exceptional guest experience Mondrian Singapore Duxton is known for.

Key Responsibilities:

• Answer all incoming calls promptly and professionally, directing them to the appropriate departments or handling guest requests directly.
• Process guest requests, such as room service, housekeeping, or maintenance needs, and ensure timely follow-up and resolution.
• Provide accurate information about hotel facilities, services, and local attractions to guests.
• Manage internal communication between departments to coordinate and fulfill guest needs seamlessly.
• Record and log guest requests and any service issues, ensuring clear communication and efficient solution.
• Handle emergency calls and follow hotel protocols to ensure guest and staff safety.
• Assist with wake-up calls and other routine guest service requests.
• Uphold hotel standards in all interactions to ensure a positive and welcoming guest experience.

Qualifications:

• Experience: Previous experience in a customer service role; experience in hospitality or hotel services is a plus.
• Communication Skills: Strong verbal communication skills in English; additional languages are an advantage.
• Technical Skills: Familiarity with hotel phone systems and property management systems is helpful.
• Customer Service: Friendly, patient, and committed to providing exceptional guest service.
• Problem-Solving: Ability to handle guest inquiries or issues calmly and efficiently.
• Team Player: Work collaboratively with all hotel departments to meet guest needs.
• Flexibility: Willing to work in shifts, including weekends, nights, and holidays.

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Position : Customer Service Executive

• Location: Changi
• Working days: 5 days (8am - 5.45pm)
• Salary: $2,300 - $ 2,800

Requirements:

• Min 1-2 years of experience in parts management within the music instrument industry.
• Proficient computing skills and familiarity with relevant software and systems.
• Knowledge of musical instruments is highly desirable, enhancing your ability to provide expert support.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and online chat, delivering accurate and helpful information.
• Administrative tasks for piano technicians, including scheduling appointments and maintaining accurate documentation.
• Provide customer service to walk-in clients, and handle cashiering duties.
• Proactively follow up with relevant departments on billing matters to ensure accurate and timely resolution.
• Manage spare parts inventory efficiently, ensuring timely ordering and precise tracking to maintain seamless operations.
• Perform various administrative duties, including data entry, filing, and document management, to support the smooth operation of the customer service department.
• Perform any other duties as assigned.

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Our client is a logistics, shipping, and maritime services provider offering a wide range of services throughout the Asia-Pacific .

• Manage daily operations to provide excellent customer service and coordinate with Customer Service, Operations, and Sales teams.
• Communicate with customers professionally, give updates on time, and work with the Manager and teams to handle requests or complaints.
• Ensure accurate documentation, update internal records for forwarding jobs, and process invoices on time.
• Follow Customer Service Standards and Company procedures, seek client feedback, and share it with the Customer Service Manager and QA.

Requirements:

• Diploma and above
• At least 2 years of experience in Freight logistics and Marine sector.
• Good knowledge of the freight forwarding processes and Marine spare parts.
• Strong communication and interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Salary: Up to $3000

Duration: 6 months contract

Location: Outram (5 mins walk from Outram MRT)

Working Hours:

Monday to Friday: 8.30am to 6pm

Responsibilities:

• Addresses the needs of all homebuyers and ensures a seamless homebuyers experience.
• Attend to homebuyers' enquiries, requests, as well as concerns and feedback with professionalism to promote a positive first impression.
• Always maintain a professional image and be well-versed about the property.
• Provide administrative duties at Reception.
• Assist owners to make appointment for key collection.
• Handle phone calls and walk-in queries including taking down messages during the Relationship Service Manager’s absence.

Requirements:

• Service-oriented individual with excellent communication skills
• Able to work independently
• Able to multitask

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394
R1435126 (Aw Yu Chen)

Our Client is a key provider of energy solutions and multi-utilities

Duration: 12 months extendable/convertible

Working Location: Somerset (walking distance from MRT)

Working hours: 08.30am – 6.00pm (Monday to Friday)

Job Duties

· Adept at growing our Residential and Small Commercial segments through the acquisition of new prospects and retention of existing customers alike

· Versatile in selling our Residential and Small Commercial solutions over various channels including hotline, online or even in person

· Supporting the team for account servicing matters will also be required from time to time (e.g. peak periods)

· Support the ongoing development of new/ digital initiatives as the company embraces new technologies to keep up with an evolving market

· Supporting the company's other activities in line with its overall vision as a leading electricity retailer in Singapore

Requirements:

· Diploma/ Degree in related field(s) is an advantage

· Entry level are welcome to apply

· Strong interpersonal skills to work effectively with various stakeholders, both within and outside our company

· Excellent communication skills - able to write, present and correspond effectively with any stakeholder(s) as required

· Prior experience or knowledge in relevant industries is an advantage

· Adequate proficiency in MS Office

· Experience with CRM, ERP or other relevant enterprise software/ solutions are a plus

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/10512

Contact number: 8189 1194

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • UEN No. 200007268E• EA License No. 01C4394• Reg. • R1981246 • Bertram Lee Kian Hui

• Conduct interviews with selected members of public
• Handle all enquiries to resolve respondents’ issues
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor
Working Days & Hours: 5 days across Monday – Sunday, Up to 44 hours per week.
Location: Novena / Chinatown

Contract: Immediate - December 2025

Requirements:
• Singaporean

• Comfortable with field visits

• Strong phone and verbal communication skills along with active listening
• Experience with Key Performance Indicators (KPIs) preferred
• Excellent customer service skills

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job...

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Responsibilities

• Liaise with the licensees operating at the range
• Provide feedback on the conditions and improvements at the Driving Range for the enjoyment of golfers, and assistance during golf practicing
• Maintain a control record of credits transfer for Player/Staff/damage cards
• Coordinate in conjunction with supervisor all promotional activities/event at the range
• Recommend sales promotion and other activities beneficial to members
• Monitor and ensure facilities are clean and in good condition
• Report on Range Card System if it is not functioning.
• Ensure all transactions and cash are accounted and submitted to Finance Department
• Ensure the collecting and washing of range balls function efficiently
• To operate the SkyTrak Launch Monitor and Tablet and simple troubleshooting of the device
• Ensure range mats are rotated and clean
• Ensure driving range baskets are collected and placed neatly for golfers use

Requirements

• GCE N / O Levels preferred with at least 1 year of experience in similar capacity
• Fair knowledge and experience of golf is preferred
• Familiarity with operation of PC Card Sales system is an added advantage
• Possess good interpersonal and communication skills
• Must be prepared to perform shift duties and work on weekends and public holidays
• 5-day work week (Mon to Sun), rotating shifts: 06:45am to 04:00pm / 10:45am to 08:00pm / 01:45pm to 11:00pm
• Pick up from Bedok and Tanah Merah MRT stations, monthly laundry allowance provided
• Job Reference: QYX9X6X9

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

We are seeking a highly motivated Customer Success Manager (CSM) with a passion for customers and an interest in Fintech/alternative investments. The CSM role sits between our client facing teams and our clients’ organization. This individual will serve as the Customer Advocate for Preqin’s strategic and high growth accounts. CSMs will prioritize our customers’ success above all else, own our accounts’ health, and work cross-functionally with all client-facing teams. The CSM will also have a thorough understanding of Preqin’s products and services and identify upsell opportunities for Sales, while nurturing the client relationship.

The CSM will effectively engage with contacts across all levels within clients’ organizations and thus develop a deep knowledge of their accounts, their clients’ industry/sector and business needs. As Preqin’s products and services grow, CSM’s will work to build interest within our user base, increase customer usage and engagement, identify upsell opportunities for the sales team, and ensure that our clients are maximizing value and continuously growing with us.

In this role you will:

Lead Onboarding for Preqin’s strategic accounts:

• Develop a deep understanding of our clients’ organizational structure, each users’ role, and day-to-day function
• Act as consultants and problem solvers. CSM’s will go the extra mile to understand the pain points in our users’ existing workflow, then strategize and train clients on how to reach solutions and desired outcomes by using Preqin products
• Discover ongoing opportunities to weave in Preqin’s products/services into our clients’ daily workflow
• Grow customer lifetime value by proactively engaging clients and serving as their advocate internally
• Nurture relationships with strategic accounts; drive ongoing education and continued value of our products and services. In-depth understanding of your Book of Business and how to provide value-added solutions
• Constantly fostering customer centricity within the Sales team and wider business
• Proactively and empathetically engage clients at risk, ensuring urgent client issues are resolved in a timely manner
• Discovering trends for churn, optimizing processes for danger accounts moving forward
• Collaborate with other business units (product, strategy, marketing etc.) to empower the overall client experience and streamline all client success efforts/processes
• Building strong relationships with your clients and help source testimonials, referrals, etc.

You are a good fit if:

• Minimum of 1.5 years' experience in Client Success or customer facing roles in the finance, SaaS, tech or related industries
• Must have a “Client-first” attitude
• Experience using Excel, Salesforce and/or other CRM tools is desirable
• Strong interpersonal communication and listening skills; comfortable on phone
• Comfortable travelling to visit clients within your remit
• Must have a can-do and problem-solving mentality
• Views existing friction points in the product and customer journey as opportunities for improvement

About Preqin

You will be joining the world’s leading data and insights provider for the alternative assets market. We empower the global financial community with critical information and leading analytics solutions to help them make faster and smarter investment decisions, and to make them with confidence. A forward-thinking company, we lead our industry through innovation. We trust in the power of data, and we use it to increase transparency in alternatives. We believe that access to information leads to more investment in the ideas and infrastructure that build strong communities.

Customer Service Team Lead / Manager - (order management and logistics)

Working Days: 5 days (Mon-Fri)

Working Timing: 830am – 530pm

Working Location: City Hall

Starting Salary: $4000 - $6000

The Customer Service Team Lead (or Manager) is responsible for overseeing the order management process and ensuring exemplary customer service delivery. This role entails managing a team of order management representatives, coordinating with various departments to streamline order processing, manage periodic reporting requirement and enhancing customer satisfaction.

Key Responsibilities:

Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.

Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.

Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.

Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.

Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.

Review and refresh key performance indicators (KPIs) on internal team and external partners.

Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.

Ensure adherence to compliance and regulatory requirements in order processing.

Job Requirement:

Degree/Professional certificate in a related field preferred.

5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.

Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes

Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Retail Sales Assistant (Chocolate)

Working days: 5 days
Working hours: 44hours/week (4 days 9 hours; 1 day 8 hours)
Location: Changi Jewel x2 & MBS x1
Full Time Salary: Basic $1900 - $2300 + Commission (Average $400 to $500)
*commission will be higher on peak season (nov - feb)

Job Description

• Interact with customers to sell products and provide customer service
• Generate new businesses (Walk Ins or / and Phone enquiries)
• To contact customers and perform after sales services
• Attain and maintain required service standards
• Respond to service challenges, e.g. handling customer queries and / or complaints
• Provide supporting activities; i.e. invoicing, packing
• Maintain housekeeeping standards at the Boutique

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

We're on the lookout for enthusiastic individuals to join our team as Guest Service Executive! This is a fantastic opportunity for those who have passion for the F&B industry and want to be part mof a vibrant team.

A door host or hostess, is responsible for greeting guestes at the door of a restaurant or other establishment:

- Welcoming Guest : Greet guests in a friendly and professional Manner

- Seating Guests: Seat guests based on the availability and preferences

- Providing menus: Present guest with clean Menus.

- Answering Phone calls: Take phone calls and make reservations.

- Managing table turnover: Monitor restaurant activity to ensure flow and seating.

- Supporting other staff: Assist with busing and serving duties.

Other resposibilities of hos or hostess include:

- Create a warm and welcoming environment

- Making sure guest feel cared for and valued.

- Providing clear and accurate wait times.

Job Descriptions:

• Ensure smooth daily administration and operation of the office.
• Planning and implementing the global administrative and general affairs management system, including the establishment of various standard forms, meeting SOP, introduction, and teaching of clerical tools, etc.
• Upkeep cleanliness and maintenance of facilities including liaising with vendors, upkeep of first aid supplies and fire-fighting equipment, ensuring reception and meeting rooms readiness at start and end of day.
• Record and update office inventory, ordering of stock.
• Manage procurement and replenishment of office, centers’ required consumables, stationery, and supplies.
• Provide logistics support such as room booking, prepare beverages, projector etc.
• Diary management and arranging appointments, booking meeting rooms and conference facilities.
• Other duties as assigned by Senior Management.

Job Requirements:

• 3-5 years relevant experience, such as co-working or sharing office management experience.
• With developed global administrative affairs, property management capabilities and SOP establishment experience is a plus.
• With project management experience is a plus.
• With office renovation experience is a plus.

Job Description

• Coordinate and monitor service arrangement. (Such as, Travel plans, accommodation, and VISA application etc)
• Handle administration and paperwork.
• Ensure efficient in assisting our clients with any requirements, handling feedback, provide direction and give suggestions.
• Prepare for consultation and recommendation report when required
• Handle clients’ mails, messages, and answering phone calls
• Supervise and ensure the smooth and efficient ongoing project
• Supervise on project budget, schedule, quality.
• Ensure clients receive an optimum level of service and care at all times
• Ensure vigilance of any service discrepancies
• Perform any other reasonable duties and responsibilities as requested by superior or management.

Requirements:

• Degree in Business Management/Project Management/Tourism/Hospitality.
• Min 5 years of relevant experience, preferably in field of hotel management, restaurant management, logistics, education, airport, or tourism industry.
• Familiar with working regulations and environment in Singapore and Asia Pacific.
• Self-motivated and open-minded with ample cultural awareness and eager to work in a multi-cultural environment.
• Proficient in Microsoft office and Project Management
• Good attitude, strong communication, interpersonal and customer service skills.
• Excellent judgment, attention to detail and ability to handle confidential information.
• Proficiency in Word, Excel, PDF,PPT and other Window Office programs
• Proven experience as concierge, customer service or from hospitality related industries would have advantage for this role.
• Having Experience service VVIP or VIP

JOB PURPOSE:

The F&B Service Attendant is responsible for ensuring all guests receive great experiences through the delivery of outstanding service, adhering to all established standards & procedures.

ACCOUNTABILITIES:

Responsibilities include upholding a positive culture with genuine service, a vibrant personality, personal finesse, professionalism and proactiveness towards achieving departmental goals.

1. Undertake restaurant operational tasks which includes taking of food & beverages orders

2. Display of excellent customer service at all times, greet and welcome guests in a warm and friendly manner

3. Create great customer experience and attentive towards the customers and their queries

4. Ensure prompt serving and clearing of plates after guests complete dining

5. Maintain high standards of cleanliness within the restaurant

6. Support manager in ensuring station is well maintained and well stocked

7. Any other tasks/duties as assigned by Supervisors

KNOWLEDGE / QUALIFICATIONS:

Minimum tertiary education with minimum 1 year experience in F&B service

We are currently one of the preferred partners for a large banking client and are engaged closely. We are looking for an account manager with strong experience managing an account portfolio end to end handling all facets such as revenue management, Sales and Stakeholder engagement. This Account Manager’s objectives would be to serve as the main point of contact in all matters related to client concerns and needs, build, and strengthen client relationships to achieve long-term partnerships .

Responsibilities:

• Building relationships: Developing strong relationships with customers, and connecting with key stakeholders
• Identifying opportunities: Identifying new business opportunities with existing customers
• Working with the internal organization and practices to bring the best of Capgemini to the front
• Revenue Management including contract negotiations
• High level understanding of Banking Domain and Technology skills
• Contract Management: Handling contracts and Account Revenue targets
• Managing risk: Managing risk