Skills and Qualifications

• Excellent written and verbal communication skills
• This job requires people who will be able to converse fluently in english and tamil for the convenient of the migrant workers who are working as the blue collar staffs during carry out duty.
• Min. Degree of Engineering (Information and Communication Engineering)/(Mechanical Engineering), Degree of Arts (Language and Literature) or Degree of Commerce.
• Good working knowledge of the consumer goods industry
• Creative thinking skills
• Excellent problem-solving skills
• Good time management skills
• Experience working with electronic data

Roles and Responsibilities

• Implement specific customer requirements, such as internal reporting or customized transportation metrics.
• Maintain metrics and analyze data to assess performance and implement improvements
• Negotiate with suppliers or customers to improve supply chain efficiency or sustainability.
• Strategically plan and manage logistics, warehouse, transportation and customer services
• Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Train delivery personnel in roles or responsibilities regarding logistics strategies.
• Ensure adherence to laws compliance and safety guidelines

FIELD SERVICE ENGINEER

ROLES AND RESPONSIBILITIES

· In-house automation Assembly as per drawing

· Able to read drawings and schematic diagram

· Perform Assembly work on electrical & mechanical parts on machine

· Ensure safety and housekeeping standard are maintained

· Maintain production general spare parts inventory accuracy.

· Ensure all work done meets quality

· Provide constructive feedback to design team that are related to design error during assembly

· To go to customer site to conduct troubleshooting & resolution of machine problems

· Able to standby or work on weekends upon request by superior

· Flexible and nimble to shift and do multitasking

REQUIREMENTS

· Candidate must possess at least Professional Certificate, Diploma / Advanced / Higher / Graduate Diploma in Engineering (Mechanical), Engineering (Mechatronic /Electromechanical) or equivalent

· At least 2 Year(s) of working experience in the related field is preferred for this position. Non experienced candidates whom are keen are welcome to apply as well.

· Preferably Non-Executive specialized in Engineering - Mechanical / Automotive or equivalent

Job Descriptions:

• Product delivery training to distributors and customers
• Provide diagnosis guidance and analysing of fault found to Distributor / End-user, remotely via emails and/or calls
• Carry out field services at site in local and ASEAN countries.
• Furnish service report and recommendation of spare parts, assisting Parts team to locate correct spare parts from parts catalogue.
• Furnish Warranty claims and Quality report to drive quality improvement on our products.
• Willingness to work beyond office hours if required and any other ad-hoc duties assigned from time to time.
• Meticulous and self-motivated; cooperate and comply.

Job Requirements:

• Diploma and/or certificates in Engineering with relevant working experience in construction machinery industry
• Able to read and understand Electrical, Hydraulic and Pneumatic schematic diagram.
• Process valid Class 3 Driving License.

Requirement

Candidate with retail or jewellery experience is an added advantage

Minimum GCE “N” level

Candidate with retail or jewellery experience is an added advantage

Job Scope

Understand and be able to explain to customers the range of Jewelley the company has to offer

Promote the various products, services and schemes to customers

Attend to customers and ensure service delivery standards are met in achieving total customer satisfaction

Ensure merchandise and displays are consistently well presented and displayed

Manage and maintain the overall positive image of the showroom

Develop and maintain good customer relationship and database

Job Descriptions

1. Collect and deliver linen between factory and customer

2. Loading and unloading trolley

Job Requirement

1. Obtain Class 4 driving license

2. Physically fit to work as driver

3. With Class 4 driving experience will be advantage

4. 6 days work week

Interested, please contact 65788067 /8075 /8079 for enquiry

or walk in interview at 39A Senoko Way Singapore 758055.

Lead, manage and motivate a team of Laundry Operators to achieve daily production targets in output, quality, delivery and cycle time.

Overall resource planning and allocation for Operation departments.

Plan, organize and control for daily Operations and execute work effectively.

Responsible for continuous improvement programmes to improve on quality, productivity and delivery.

Plan and organize manpower requirements for the department to achieve maximum efficiency and performance.

Estimating, Negotiating and agreeing Budgets and Timescales with Stakeholders.

Recommend and verify the implementation of product non-conformity solution.

Ensuring Workplace Safety and Health (WSH) regulations are met.

Handle customer feedbacks and enquiries.

Responsible for corrective and preventive action.

Ensure and implement good 5S housekeeping and compliance safety measures in the plant as required.

Monitor and appraise the individual worker’s performance.

Perform any other duties as required and directed by the Operation Manager.

1-2 years experience in customer service

Understand how to process purchase orders, sales orders, sales quotations

Logistic knowledge (Shipping, air freight)

Microsoft Office Skills

Good to have knowledge in Business Central (Microsoft) ERP

Knowledge in semiconductor industry

Able to speak with both customer and vendors

Open to learn and cheerful disposition

Skills and Qualifications

• Excellent written and verbal communication skills
• This job requires people who will be able to converse fluently in english and tamil for the convenient of the migrant workers who are working as the blue collar staffs during carry out duty.
• Min. Degree of Engineering (Information and Communication Engineering)/(Mechanical Engineering) , Degree of Arts (Language and Literature) or Degree of Commerce.
• Good working knowledge of the consumer goods industry
• Creative thinking skills
• Excellent problem-solving skills
• Good time management skills
• Experience working with electronic data

Roles and Responsibilities

• Implement specific customer requirements, such as internal reporting or customized transportation metrics.
• Maintain metrics and analyze data to assess performance and implement improvements
• Negotiate with suppliers or customers to improve supply chain efficiency or sustainability.
• Strategically plan and manage logistics, warehouse, transportation and customer services
• Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Train delivery personnel in roles or responsibilities regarding logistics strategies.
• Ensure adherence to laws compliance and safety guidelines

Job Description:

1. Understand and comprehend the product, empower customers with the product, and address their needs. Generate product-oriented best practices.
2. Best Practices: Deeply understand the product's functional logic and apply it effectively. Assist customers in achieving best practices through product utilization. The Customer Success Manager (CSM) should have a strong understanding of the product and its practical application.
3. Customer Empowerment: Provide in-depth training that combines product functionality with operational solutions. Collaborate with customers to develop best practices.
4. Customer Maintenance: Establish a customer health model, take measures for at-risk customers, proactively follow up with customers to reduce churn rate, analyze and uncover reasons for customer churn, and manage churn situations.
5. Customer Lifecycle Management: Manage the customer lifecycle, enhance customer engagement and health, improve product satisfaction, and promote customer repurchase and renewal.
6. From the establishment of business opportunities, understand customer needs, follow up on requirements and progress, and collaborate with pre-sales, delivery, sales, and product teams to facilitate customer trials.
7. Upselling: Identify new business scenarios and pain points for customers during product usage to create cross-selling opportunities and drive additional purchases of other company products.
8. Customer Renewal: Analyze customer profiles and lifecycle information to determine factors influencing renewal. Develop communication plans in advance and achieve customer renewal rate targets.

Job Requirements:

1. Education and Experience: A bachelor's degree or higher is required. Experience in retail management software and the B2B industry is preferred.
2. Personal Qualities: Excellent communication, presentation, planning, and implementation skills are essential. Strong customer relationship management abilities, an empathetic mindset, and the ability to think from a customer empowerment perspective, creating resonance and collaboration with customers.
3. Cultural Alignment: A customer-first approach, with the goal of customer success in projects. Value-oriented output, direct and straightforward communication, and fast and efficient execution are expected.

We are expanding our sales team!

Responsibilities

• Sales and development in Food service / General Retail Outlets (such as minimarts etc)
• Identify and source for new customer accounts and business opportunities
• Follow up on potential customers
• Conduct regular customer visits to understand customers’ needs and to improve customer retention and relationship
• Work with Brand & Marketing Team to coordinate promotions, sales launch, product merchandising
• Coordinate with operations teams to ensure timely delivery
• Set and achieve monthly / yearly sales targets (individual and team)
• Generate and analyze sales reports
• Manage & monitor customers' payment
• Other ad-hoc jobs as assigned

Requirements

• Minimum 2 years’ sales experience
• Must have good connections with Food service / General Retail Outlets
• Aggressive & sales-driven
• Basic PC knowledge & Microsoft Office
• Individuals with own vehicle will be advantageous
• Singaporeans preferred
• 5.5 work days

Salary package includes:

• Basic Salary
• Commission / Incentives*
• Mobile & Transport Claims*
• Terms and conditions apply

We are hiring for spa therapist with experience of at least 1 year. Must be friendly, good working attitude and responsible, with good customer service is a must. Possess good problem solving skills. Training will be provided for those without experience.

Kindly contact Ms Crystal Wang at 92998757 for further details.

SALES ADMINISTRATION & CUSTOMER SERVICE EXECUTIVE

THE ROLE:

Sales Administration & Customer Service Executive encompasses a variety of tasks aimed at ensuring efficient online & offline order fulfilment, delivery operation and post-delivery customer service. You will play a critical role in processing orders and ensuring timely delivery to customers. Your responsibilities will span both logistic and customer service for order processing, requiring a combination of organizational, logistical, and effective communication skills.

KEY RESPONSIBILITIES:

• Manage day-to-day order fulfilment, including but not limited to inventory management and logistic arrangements.
• Manage & coordinate delivery operation, facilitate order picking, pre-delivery QC, liaise with customers on delivery appointments.
• Manage daily delivery scheduling and assignments to company’s logistic fleet.
• Respond to customer queries and provide relevant post-delivery customer support.
• Process corporate sales order, posting of sales & inventory related adjustment entries.
• Coordinate warehouse and retail stock replenishment.
• Coordinate showroom display supply, keeping track furniture on loan.
• Work closely and supporting retail and sales team on all sales related matter.
• Identify areas of improvement and implement process changes and work practices in partnership with technology team.
• Work independently with minimal supervision and complete tasks assigned within timeline.
• Handle all related filing.

Others

• Cover tasks of other Sales Admin colleagues in their absence
• Adhoc duties assigned by Manager

REQUIREMENTS:

• O’ Level or Diploma equivalent or above.
• Minimum of 3 years’ experience in sales administration role.
• Positive attitude organised and meticulous.
• Demonstrate independence to complete tasks within given timeline.
• A good team player
• Good communication skill

A. Information & Referral

i. Conduct intake assessments.

ii. Provide appropriate information and refer clients to relevant agencies for further intervention.

B. Casework and Counselling

i. Manage assigned cases and case referrals.

ii. Conduct assessment, planning and intervention for cases.

iii. Develop and review appropriate intervention strategies.

iv. Participate in and/or conduct case conferences.

v. Document and evaluate case outcomes.

vi. Complete case recordings and update client information and documentation in the case management system.

vii. Provide supervision, guidance and advice to support staff, volunteers and student interns.

C. Group Work and Community Work

a. Programme Planning & Implementation

i. Plan, develop and implement relevant programmes to respond to the needs of clients.

ii. Advocate for appropriate resource allocation in the community.

iii. Network and collaborate with other community stakeholders.

b. Programme Evaluation

i. Evaluate and document programme outcomes.

ii. Identify trends, gaps or changes needed in provision of Centre’s services in the community.

D. Undertake any other responsibilities and duties assigned.

1. Front desk and telephone reception

• Answer telephone calls and direct to colleagues as appropriate
• Attend to enquiries from public (walk-in or telephone call)
• Receive clients and visitors

2. Finance administrative support

• Preparation of payment vouchers and claims
• Preparation of reports as required
• Banking and managing petty cash float duties

3. General Administrative support

• Mails – handles postage, collection of mails and distribution
• Manage stationery (track inventory, issues and top ups)
• Monitor pantry supplies and top ups
• Assist in administrative support, co-ordination, reporting and updates
• Sorting, scanning and filing of documents
• Maintain and keep proper records of documents
• Application of training grants, subsidies, GIRO application and other vendor’s application
• Any other ad hoc related duties as assigned

Requirements

• Proficient with computer especially in Microsoft Word and Excel preferred
• Meticulous, good initiative and able to work independently
• Team player with good interpersonal skills
• Able to work under pressure and multi-task
• Well organised, team work with good work attitude

The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related task other than those specifically presented in this description. This job description does not constitute a contract of employment.

Job Summary: We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Assistant. The ideal candidate will be responsible for providing outstanding service to our customers through various communication channels, including phone, email, chat, and in-person interactions. The Customer Service Assistant will assist customers with inquiries, resolve issues, process orders, and ensure overall satisfaction.

Key Responsibilities:

1. Provide courteous and efficient customer service via phone, email, chat, and face-to-face interactions.
2. Address customer inquiries regarding products, services, pricing, and policies in a timely and professional manner.
3. Assist customers with order placement, tracking, modifications, cancellations, and returns.
4. Resolve customer complaints, concerns, and issues promptly and effectively to ensure customer satisfaction.
5. Collaborate with other team members and departments to escalate complex issues and provide seamless solutions.
6. Maintain accurate records of customer interactions, transactions, and inquiries using CRM software.
7. Stay up-to-date on product knowledge, promotions, and company policies to provide accurate information to customers.
8. Identify opportunities for process improvement and contribute to enhancing the overall customer experience.
9. Handle administrative tasks such as processing paperwork, filing documents, and managing inventory as needed.

Qualifications:

• Proven customer service experience in a similar role, preferably in retail, hospitality, or e-commerce.
• Excellent communication skills, both verbal and written, with a professional and friendly demeanor.
• Strong problem-solving abilities and the ability to remain calm and composed under pressure.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
• Ability to work independently with minimal supervision and as part of a team in a fast-paced environment.
• Flexibility to work varied shifts, including evenings, weekends, and holidays as needed.

Looking for candidates who can work at least every Saturday or Sunday.

We are a Medical Clinic in Yishun where you need to take a shuttle bus from Yishun Interchange. Patients’ satisfaction is of upmost importance to us hence we hope to find like-minded people to join us :)

Do apply for this position if you have what we are looking for!

• Register patients for consultation

• Prepare and dispense medications

• Collect payment, advise on various modes of payment

• Handle phone/walk-in queries

• Arrange appointments for patients

• Top up/pack/order medications and supplies

• Submit medical claims to government agencies (e.g. CHAS/PG, HSG, Medisave)

• Assist doctors in simple clinic procedures (e.g. Chaperone, setting up of clinic equipment, perform urine test, taking height/weight/temperature/blood pressure, vision test, prepare lab tubes/forms)

• Maintain general cleanliness of the clinic

• Maintain filing system

• Any other duties assigned by the Clinic Manger and/or the Doctor

Requirements:

• Able to work shifts (including weekday nights, Saturday/Sunday mornings) and to cover colleagues’ absence at short notice

• Min GCE “O”/ “A” levels or diploma holders

• No experience needed as training will be provided

• Good in using computer and Internet

• Good interpersonal and customer service skills

• Humble, hardworking and responsible

Client account service executive are the liaison person for our clients. Act as a go-between for clients who have questions or concerns about products or services they’ve purchased, and work to ensure that our clients are happy with their experience.

You are also responsible for maintaining relationships with current and potential clients by providing them with information about new products or services, upcoming events, etc.

Job Duties

A client account service executive typically has a wide range of responsibilities, which can include:

• Establishing and maintaining effective working relationships with clients by providing excellent customer service
• Ensuring that clients receive prompt responses to queries or complaints
• Following up with clients to ensure that their needs are met and that they are satisfied with the service provided
• Planning, organizing, and conducting business meetings and events such as conferences, seminars, and workshops
• Preparing reports on client activities, such as summarizing results of surveys or summarizing client feedback
• Coordinating with other departments in the company to ensure that clients receive consistent and high quality service
• Responding to client inquiries via phone calls, emails, or letters to provide information about products or services offered by the company
• Collecting information about client needs and preferences to develop strategies for increasing sales opportunities
• Providing administrative support to executive management by performing tasks such as scheduling appointments and arranging conference calls;

Requirements

• diploma (Fresh graduates are welcome to apply)
• Experience working in client servicing, customer services or sales.
• The ability to work efficiently under pressure.
• Excellent organizational and time management skills.
• good Communication skills.
• Strong analytical and problem-solving skills.
• Exceptional customer service skills.
• Empathy are essential in this customer service role.

Dynamic work environment which comes with an attractive remuneration package.

Interested applicants should send in their resume in word /pdf format with their CV (if any) and their expected salary.

Please upload your updated resume in MS Word format to:
[email protected]

Ron Manpower Solutions Pte Ltd | EA License No. 12C5134

Lim Ron | EA Reg No.: R1105594 | [email protected]

Experience:

* 2.5 - 5 Years of Experience in BIM Software (Revit & CAD)/Domain Experience ( Piping Design - Process Systems )

* Possess Excellent Communication & Interpersonal skill.

Qualification:

* Equivalent Diploma or B.E/B.Tech Degree (Mechanical/Electrical/Electronics & Communication/Instrumentation)

Skill Set:

* Support BIM Coordinator at all type of 3D BIM Modelling and assigned tasks.

* Parametric family creation & LookupTable edit/ Manage knowledge is Mandatory.

* Process Knowledge is Mandatory.

* Must have extensive knowledge in creating various kinds of Revit Families.

* Hands-on experience in Revit & Navisworks.

* Preparing all kinds of 2D and 3D drawings from the Revit model.

* Clash detection and co-ordination using Navisworks.

* Able to handle all types of 2D CAD Drafting Works

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

UCT is looking for a talented Customer Solutions Specialist to join us in Singapore! The Customer Solutions Specialist will be responsible for business analytics, analyzing internal and customer data to help maintain and develop relationships with existing customers and open opportunities at new customers. This role requires a versatile and driven individual with broad business acumen and excellent verbal/written communication skills. This individual should be adept with cross-cultural business relationships and flexible hours dictated by international business.

Essential Duties and Responsibilities:

• Working directly on data mining and related data solutions for problem solving related to supporting customer needs.
• Data analysis of internal, marketing and customer data to support business development activities.
• Responsible for collecting market data and communicating current and emerging needs for current and new accounts within the segment and region to drive value propositions development.
• Support negotiations about pricing, delivery, etc. within the boundaries set by Director or VP of CRM, and responsible for quotations handling, sales agreements, and accountable for credit limits.
• Assist in developing long-term, mid-level relationships at customer accounts
• Works closely with CBO team and may need to attend regular production meetings and manage escalations
• Responsible for working with Director on positioning new value propositions at target accounts for commercial development and for communicating value propositions to the market.
• Supporting the development of relationship map of key organizations in the value chain, increasing coverage/ networks within the accounts’ organizations focusing on engineering, technology, and sales.
• Responsible for providing sales forecasting monthly or as required
• Communicate via written and verbal reports weekly and monthly on progress and issues at Account with recommendations as to next steps needed at the account.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Knowledge, Skills, and Abilities:

• Execution excellence & accountability
• Demonstrated persistence and tenacity.
• Ability to prioritize projects and respond to customer needs
• Experience in a matrix organization, experience working with colleagues.
• Strong verbal and written communication skills
• Strong Excel and PowerPoint skills
• Database query skills

Educational/Certification Requirement:

• BS in Business, Engineering preferred or equivalent

Experience Requirement:

• Minimum 3 years of relevant experience in the field of sales, account management, business analytics and/or business development.
• Ability & willingness to work at all levels of the organization to get the job done.
• Analytical, with good judgment, business sense, and problem-solving skills.
• A strong negotiator who is able to identify customer’s needs and persuasive in presenting ideas.
• A team player, able to work interdependently

Business Travel:

• Willing and able to travel Internationally to support customer meetings, training and internal meetings, as required

At Ultra Clean Technology, we do not just welcome diversity - we celebrate it! Ultra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.

**Job Posting: Customer Service Officer at AN Digital Lock**

**Company:** AN Digital Lock

**Location:** 2 Gambas Crescent Singapore 747044

AN Digital Lock is a leading provider of digital door lock solutions, dedicated to ensuring the security and convenience of our customers' homes and businesses. We are currently seeking a Customer Service Officer to join our dynamic team.

**Responsibilities:**
- Provide excellent customer service by addressing inquiries and issues related to digital door locks.
- Assist customers with product information, troubleshooting, and technical support.
- Handle customer complaints and ensure timely resolution.
- Maintain accurate records of customer interactions and transactions in Microsoft Excel.
- Collaborate with other departments to ensure customer satisfaction.

**Requirements:**
- Patient and attentive to details to effectively address customer needs.
- Strong communication skills to interact with customers in a professional and helpful manner.
- Proficient in Microsoft Excel for data entry and record-keeping.
- Knowledge of digital door locks or similar products is a plus.
- Prior customer service experience is preferred.

**Working Hours:**
- 5 days a week with OFF days on Tuesday and Wednesday.
- Required to work on weekends and public holidays.

If you are a customer-oriented individual with excellent communication skills and a passion for technology, we invite you to join our team at AN Digital Lock.

AN Digital Lock is an equal opportunity employer committed to diversity and inclusion in the workplace. We look forward to welcoming a dedicated Customer Service Officer to our team.

1. Handle daily phone call.
2. Able to dealing with customer’s feedback.
3. To answer customers’ enquire and complain promptly.
4. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions are taken.
5. Daily office admin work.
6. To be a good listener and able to interacting with a diverse group of customers and colleagues.
7. Quick response to customer’s issues by actively find a solution and making a right decision
8. Preparation of sale and sale-related reports on a timely basis.

Responsibilites:

Attend to customers’ repair & maintenance requirement including but not limited to body repair, electrical, mechanical repairs, paint works,..etc

Provide quotation & issue job order to workshop repair team.

Coordinate repair job, parts availability, parts ordering

Liaise with other departments in ensuring that customers' needs are met (On time delivery, customer treatment, quality of repair, reasonable cost etc)

Enhance customers satisfaction by ensuring the vehicle is repaired according to customers requirement.

Generate invoice, arrange customers vehicle collections, payment collections.

Assist in accident reporting when required, handle surveys.

Handle customer feedback

Requirements:

At least 2 years of related working experience in Workshop Service Centres

Experience in handling customers in repair workshops

Good communication & customers service skills

Ability to bring in business & keep customers happy

Strong technical knowledge in commercial vehicle, (Bus/trucks)

Min ITE/ Diploma in automotive or mechanical engineering is advantage

Ability to work under pressure and tight deadlines

Posses VALID Class 3 driving license (advantage)Workshop Service Advisor (Bus/truck/Automotive)

Lead, manage and motivate a team of Laundry Operators to achieve daily production targets in output, quality, delivery and cycle time.

Overall resource planning and allocation for Operation departments.

Plan, organize and control for daily Operations and execute work effectively.

Responsible for continuous improvement programmes to improve on quality, productivity and delivery.

Plan and organize manpower requirements for the department to achieve maximum efficiency and performance.

Estimating, Negotiating and agreeing Budgets and Timescales with Stakeholders.

Recommend and verify the implementation of product non-conformity solution.

Ensuring Workplace Safety and Health (WSH) regulations are met.

Handle customer feedbacks and enquiries.

Responsible for corrective and preventive action.

Ensure and implement good 5S housekeeping and compliance safety measures in the plant as required.

Monitor and appraise the individual worker’s performance.

Perform any other duties as required and directed by the Operation Manager.

Requirement

Candidate with retail or jewellery experience is an added advantage

Minimum GCE “N” level

Candidate with retail or jewellery experience is an added advantage

Job Scope

Understand and be able to explain to customers the range of Jewelley the company has to offer

Promote the various products, services and schemes to customers

Attend to customers and ensure service delivery standards are met in achieving total customer satisfaction

Ensure merchandise and displays are consistently well presented and displayed

Manage and maintain the overall positive image of the showroom

Develop and maintain good customer relationship and database

[What you will be working on]

In addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools. You will also have the opportunity to have industry attachments or experience on a regular basis to update your skills, knowledge and practices of your profession.

[What we are looking for]

You should have relevant work experience in a service orientated organization preferably in the healthcare industry.

You should possess excellent administration and operations skills, with hands-on experience / expertise to teach in at least 3 or more of the of following areas:

• Customer Service and/ or essential patient management services related background such as infection control, patient care and healthcare financial advisory & counselling
• Customer Relationship Management applications (experience in using Patient Services software used in the healthcare industry, Salesforce or Suite CRM)
• Service Quality Management
• Data analysis tools and data mining skills (experience in using Qlik, Tableau, Power BI etc)
• Service Centre Operations with experience in handling omni-channel services application (experience in using Sangoma, Zendesk, HoduSoft, OmniPath etc would be an added advantage)
• Background in service design thinking would be desirable

Background in service design thinking would be desirable

Those with good and relevant experience can look forward to Senior Lecturer or equivalent positions, with career development opportunities to leadership positions in the colleges or Headquarters.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.