About Us

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team

E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Global eXperience Center (GXC) is part of the GNE organization and aligned with GNE organization direction, which is to build a customer-centric organization. As a global experience center, we will strengthen our global capabilities to enable business success and empower our regional teams with global expertise, policies, tools, and frameworks.

We are looking for a Business Analyst Program Manager role to be responsible for deep-dive analyses into key metrics, for developing data-driven strategies and drive business reviews. This role will also help support the team to shore up the metrics-reporting foundation, and provide other key analytical, reporting, forecasting support for the group. Most importantly, this role will act as a project and program manager, and have ownership of key projects to drive improvements in metrics and key business areas.

Roles & Responsibilities

- Conduct time-critical data analysis into key metrics' trends and understand how they are impacting the customer experience, especially as regards Aftersales, Fulfilment Experience, Loyalty, Repurchase, Service Recovery and Consumer Protection.

- Maintain the integrity of customer experience data and put checks in place to ensure accuracy.

- Develop insights and data-driven strategies to resolve Customer painpoints. - Own and drive projects, in collaboration with cross-functional teams like Product and Engineering, to implement solutions for key metric and business issues improvement.

- Collaborate with regional teams to harmonise standards, product solutions and capabilities globally.

- Support the team and other teammates in data reporting and insights generation. Build dashboards and reports to facilitate easy exploration of data as needed.

- Manage projects from start to finish, ensuring that they are delivered on time and within budget.

Qualifications

- BA/BS degree in business, computer science, or a related field.

- 5+ years experience in e-commerce, business analysis, or a related field.

- Experience with SQL, and other data analysis and visualization tools.

- Strong understanding of customer experience principles.

- Strong problem solving, strategic thinking, and presentation and communication skills in front of leadership and clients.

- Eager to learn, initiative taker and problem-solver.

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team, and to thrive in a start-up and fast-paced, fast-changing environment.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Customer Service Executive

Salary: $2,500 - $3,000

Working hour: Monday - Friday (8:30AM – 6:00PM)

Working location: Toa Payoh

Job Responsibilities:

• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Assign and dispatch Field Services Engineers (FSE’s) to assign service orders based on the advice of the FSE with helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
• Coordinate inbound / outbound delivery of parts, and local shipment to customer site
• Plan & coordinate the Preventive Maintenance schedule with customers & FSE.
• Escalate to CS Delivery Manager for non-compliance
• Prepare services and spare parts quotations to customer following the Quotation Process and process customer purchase order for services and spare parts
• Compile service reports, parts delivery notes and other supporting documents for the purchase order invoicing
• Create quote based on requested services from a customer and send the approved quote to the customer.
• Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues
• Knowledge in using vlookup and pivot table in Excel is added advantage
• Any adhoc duties assigned by Superior from time to time.

Job Requirements:

• At least 2 years of relevant experience
• Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table and vlookup)

Karen Lee Kai En Reg No: R22108159

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Salary: $2000 - $2800
Working hours: Mon - Fri (9AM - 6PM)

Location: Bukit Merah Central

Responsibilities:

· Handling inbound calls on payment related to hospital bills
· Making outbound calls to follow up on payment related to hospital bills
· Receivables management
· General customer service duties
· Handle patient enquiries, provide billing information to patients
· Sending statement of accounts

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Hudson RPO is in growth mode. We are an agile and commercial organisation with an entrepreneurial spirit, a leading APAC RPO business with a brand that represents quality and is recognised for the design and delivery of high quality talent solutions and services. As a part of the APAC Executive team and joining our high-performing Sales & Operations function, you will take a lead role in driving forward new RPO, MSP & Project Solutions for a highly strategic market spanning across Asia.

What you will be doing:

• Client relationship management, retaining and developing clients through a client centric approach and effective business partnering
• Full operational leadership of local and remote onsite Talent Acquisition teams across multiple clients within ASIA, specifically, Singapore, Hong Kong, Malaysia, Philippines, Thailand, Vietnam, India, Japan, Taiwan and Indonesia
• End to End operational responsibility for recruitment strategy development and delivery including staffing, process efficiencies, sourcing strategies, learning & development, governance, supplier management and SLA/KPI management
• Financial and Contractual management
• Implementation support of new solutions
• Contribute to the Hudson RPO growth strategy

Who you are:

• An experienced RPO leader with strong networks and experience within Asia, you may be seasoned in a role at this level, or hungry for that next career move and ready to step up into a Regional Leadership position
• Highly commercial with exceptional people leadership, stakeholder management and operational management success across a portfolio of clients
• You are energetic, committed and results oriented, with a proven and trusted ability in identifying opportunities and developing strong partnerships with clients through the delivery of a best in class service and exceptional stakeholder management skills.
• You can think on your feet with an attitude and approach to thinking about things differently, seeking out better ways, embracing critical questioning, innovation and continuous improvement. You have an exceptional problem solving skills and a demonstrated ability to come up with creative solutions to new problems

• Gather and review customers’ stock forecast
• Observe inbound shipment from suppliers

Requirements:

• Diploma and above
• At least 2 years of Customer Service experience with inbound & outbound shipment arrangements.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

As a Food & Beverage Service Ambassador in one of the hotel's food & beverage outlets, you will be responsible for the following:

Responsibilities

• Handle food and beverage orders and serving guests.
• Provide great service to all guests.
• Anticipate guests' needs and have a keen eye to details.
• Assist preparation and setting up restaurant for food service, maintain tables, clear and reset tables.
• Ensure all available amenities and utensils are properly stocked and "ready" prior to service.
• Answering guests' enquiries.
• To perform other related duties as required by the outlet manager.

Requirements

• GCE O / N level or NITEC Certification of any discipline and/or WSQ certification
• Good interpersonal and customer services skills.
• Willing to work on rotating shifts, weekends and public holidays.
• Previous Food & Beverage experience in a similar environment will be an added advantage but not necessary
• Customer oriented with a pleasant disposition.

Additional Information

• 5-day work week
• 13th month AWS and Performance Bonus
• Annual Leave from 10 days
• Up to 50% Associate Dining & Accommodation Discounts at Group Properties
• Referral Incentive of S$1,000*
• Career Development and Training opportunities

*Terms & Conditions Apply.

We regret that only shortlisted applicants will be notified.

The Company:

Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally.

In a career at Bloomberg, you will play a vital role in making it all happen. You will be joining a team of solution-finders, with a real passion for providing superb customer service in a fast-paced environment. Exciting. Surprising. Purposeful. Life at Bloomberg is many things, but it is never dull. We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative — and in providing a work environment that encourages our employees to be their best.

What’s The Role?

Are you passionate about working in financial markets and by the prospect of providing technical support for the world's leading financial professionals? If so, join the Bloomberg Customer Support team, which is a key part of our User Support business.

As a Bloomberg Customer Support professional, you have two critical focus areas: to provide superb customer service to a broad range of clients, and ensure the fast and effective management of various client workflows and hardware/software issues.

You will be responsible for the installation, connection, hardware management and workflow support of terminal clients over the phone and via Bloomberg Instant Messaging. The position includes assisting fast-paced clients operating in Capital Markets, Asset Management and Financial Services by installing the Bloomberg software and configuring proprietary hardware, such as keyboards and biometrics. Moreover, as automation continues to grow in the industry, we are adapting to understand our clients’ technological needs. We tackle our clients’ software issues, and we understand how it relates to their workflows and asset-class needs. Working with critical information and highly sophisticated tools, we ensure the security of our clients’ accounts and data.

Secondly, you will connect with our clients, including CEOs and executive managers with access to proprietary data and information. We set-up, train, and connect our clients to the various Bloomberg products and platforms they subscribe to. You will work as part of our 500 strong distributed team, supporting our clients collectively in more than 18 languages.

Who you are:

You come to work with a purpose, understand what vitality means to a trader, are curious and take pride in being customer service driven. You love being part of a team where clients count on you every day, and you challenge and support your colleagues to innovate, learn and deliver the best service possible.

What's in it for you?

We provide all new hires an 6-8 week long training program, which covers aspects such as an introduction to Bloomberg products and services, our clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting.

You'll never stop learning...we'll invest in your career, and coupled with our unrivalled approach to career development, we will help you expand your skills and opportunities in this role through project involvements. Our Bloomberg Customer Support Representatives have the opportunity to be involved in mentoring, recruiting, quality control and idea generation.

You will have the opportunity to champion your career across the company. Our alumni have a diversity of successful career paths to: Analytics & Sales, Data, Technical Support, Finance, Enterprise Services and Corporate Admins.

This is an entry level role where you'll need to have:

• The ability to join August 2024 training class
• Up to 3 years of full-time work experience
• Business proficiency and fluency in English and Mandarin to manage respective clients
• Experience in customer support/managing stakeholders from various profiles
• Ability to provide outstanding customer service to clients through live, interactive media (e.g. phone, messaging, etc.)
• Ability to communicate effectively and articulate thought process clearly
• Experience within the financial market or fin-tech industry
• Ability to identify, research, and resolve customer technology, software and hardware issues
• Willingness to learn new technologies and ability to retain information
• Multi-tasking and problem solving skills as well as an ability to work independently as a part of larger global team
• Ability to work occasionally on weekends or on a bank holiday (weekday off in lieu)

We’d love to see:

• Awareness of data management, privacy and information security
• Aptitude to work within highly connected and software-based systems

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/company/

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email [email protected] (Americas), [email protected] (Europe, the Middle East and Africa), or [email protected] (Asia-Pacific), based on the region you are submitting an application for.

Job Responsibilities

• Verifications of customer’s / banker’s signatures
• Checking of teller transactions
• Transaction overriding
• Manage queue waiting time
• Problem solving and handling of customer feedback and complaint
• Preparation and checking of reports
• Reporting of suspicious transaction
• Ensuring that operational procedures are carried out and adhered to regulations/rules set
• Supervision / counselling of staff
• Training of staff in job knowledge

Job Requirements

• Diploma holder and above
• At least 3 years working experience in a retail branch
• Self-motivated with strong customer service orientation
• Effectively bilingual in English and Chinese so as to communicate with Chinese-speaking customers
• Interpersonal and communication skills.
• Problem solving skills
• Able to work on Saturdays (full day)

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?

As a Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. You develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships. You are guiding and leading conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. As a CSAM, you partner with top customer Executives to create a customer success plan and steer against the agreed outcomes specific to drive business transformation. You will lead the execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities. You will partner with your customers to proactively identify opportunities for growth, optimize usage, and drive adoption.

Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Relationship Management

• Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and leads orchestration across internal/external stakeholders. Expands customer and partner relationships beyond the current Unified Support contract consumers with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.
• Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels.
• Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities. Partners with Account Team to create a customer success plan and contribute to the shared customer account plan in support of customer objectives specific to the customer's business transformation programs and common to their industry.

Technical Relevance

• Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities. Leverages broad foundational industry and technical expertise to enable customer success. Identifies complex customer scenarios (e.g., Independent Software Vendors [ISV], cross-cloud, partner) and aligns with technical specialists to identify relevant cross-cloud technology solutions. Strengthens Microsoft's position in the customers' cloud technology marketplace against competitors. Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.

Customer Success Leadership

• Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Promotes the organizational and customer success strategy with customers. Aligns Microsoft technology and services with the customer's goals and objectives to form a cooperative strategy. Engages in account team planning, promoting business and technical needs for change that challenge customer thinking. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health.
• Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages Microsoft delivery management methodologies, processes, and tools to manage and improve customer operational health. Proactively identifies and mitigates customer blockers by leveraging Microsoft solutions and services, and develops deliverable programs of work. Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads escalation management and communications for delivery programs in the customer account.
• Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback. Mobilizes resources to address actual and potential blockers to consumption, associated issues, and to ensure delivery on Customer Success Plans (CSPs). Holds accountability for identified consumption milestones and their completion. Partners with customers
• to proactively identify opportunities for growth, optimize usage, and drive adoption. Partners with customers to understand their business objectives, identify opportunities where Microsoft offerings can help achieve those objectives, and aligns Microsoft products and services to agreed-upon customer outcomes and account priorities. Leverages an understanding of the customer's needs and business objectives to identify opportunities where Microsoft can provide added value to maximize retention and minimize churn.

Other · Embody our culture and values

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR equivalent experience.

Additional or Preferred Qualifications

• 3+ years relevant work experience within customer industry.
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
• Project Management Institute (PMI) or equivalent Project Management certification.
• Prosci or equivalent certification.
• Possess or ability to attain a minimum Security Clearance for the Singapore Government

Our reputable client in Singapore is looking for a Service Bureau Officer to join their team in Singapore.

Responsibilities:

· Attend to customers including front-counter duties.

· Handle calls, inquiries and appointments

· Provide administrative support such as cashiering, scanning, data entry, word processing, photocopying, and printing.

· Perform basic problem analysis, troubleshooting, general housekeeping & maintenance to resolve problem reported with minimal upward reference.

· Follow agreed work practices and operating procedures.

· Collate and consolidate information for reporting purposes.

· Ensure work meets quality specifications.

· Adhere to work safety measures and information securities standards.

· Undertake any other administrative duties as assigned by seniors and executives.

· Any other duties as and when assigned.

Skills/Requirement

· Acquired related working experience in administrative support

· Detailed oriented Customer Service Clerk.

Work schedule : Mon to Fri: 8:30am to 5:30pm and Sat: 8:30am to 12.30pm (will work on all Saturdays)

Interested applicants may submit your detailed resume to [email protected] in MS Word format.

We regret to inform that only shortlisted candidates will be contacted.

EA License No. 01C4394 • RCB No. 200007268E • EA Registration No. R1329705 (Lopez Geraldine Pascual)

Service Technician

• Salary: $1,800 - $2,700
• Location: Gul Crescent [Company Transport @ Chinese Garden, Lakeside, Boon Lay]
• Working Hours: 8.15am - 5.45pm
• Working Days: 5 Days [Monday - Friday]

Requirements:

• Minimum Professional Certificate or NiTEC in Electrical & Electronic Engineering / Electrical Engineering
• Experience in repair of forklifts, automobiles, heavy industrial equipment, and knowledge in engines, motors and electrical would be relevant and useful.
• Understand engineering drawing and schematic layout are essential
• Possess Class 3 driving license

Job Description:

• Responsible for outdoor and indoor repair work of all cleaning products.
• Mechanical preventive maintenance - verify mechanical faults, replacement of spare parts and repair.
• Work closely with service technicians for problem solving and coordinating jobs between field service and workshop repairs
• Where there is no outdoor repair, you are required to work within the Company workshop

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

about the company

My client design and manufacture of equipment, precision components. As a result of ongoing and continued success in both Singapore & internationally, they are recruiting for talented candidates to join them for their expansion.

about the job

• Set up AOI & vision inspection machine
• Machine alignment & testing
• Machine troubleshooting & T&C
• Equipment maintenance & installation
• Technical support of field service engineers and customers when required
• Evaluating and establishing vision system performance specifications
• Manage customer specific projects & documents
• Product improvement

skills & experience required

• Degree/Diploma / Higher NITEC in Electrical / Mecahnical Engineering / Manufacturing or relevant courses
• Min 3 years of experience in setting up & troubleshoot AOI/Machine Vision/Optical Inspection equipment
• Technical support on AOI / vision inspection related issue
• Working experience in semiconductor industry will be a plus
• Experience in any programming language (C++ or C# or Python) is a plus

If you are interested in the position , kindly send your CVs to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

As Zoetis continues to grow, the role of the Sales and Execution (S&OE) Coordinator is of critical importance. This role reports to the Regional Performance & Customer Center of Excellence Lead.

As the S&OE Coordinator, you will facilitate and oversee the S&OE process to address short-term supply chain execution issues and drive decision-making by collaborating and partnering with cross-functional teams within the organization. You will ensure robust and effective internal customer service by coordinating issues by priorities, empowering teams to act on resolution, and promote transparency towards the Commercial organization.

This role has three primary functions:

1. Lead the sales & operations execution process to ensure the timely and effective resolution of short-term execution issues, risks, and opportunities.

2. Oversee the Demand and Supply planning coordination to make sure significant forecast variations are explained and production plan are adherent to the business needs

3. Build the connection and transparency within internal customers, including the Commercial and Site organization and close the loops for decisions escalated towards the S&OP review.

The critical responsibilities of the S&OE Coordinator are:

• Enhancing the Customer Experience by ensuring a robust sales & operations execution process to address and manage the short-term horizon.

• Driving transparency, empowerment, and structure in the short-term issue resolution by partnering with cross-functional teams in order to coordinate responses and prioritizations to meet customer needs.

• Leading in Data & Analytics by leveraging to data to bring insights, drive performance, and generate continuous improvements.

• Maintaining a High-Performing Organization by driving adherence to core processes while ensuring a diverse, inclusive and collaborative work environment

Responsibilities include:

· Ensure that supply issues in the short-term horizon are analyzed by relevant stakeholders in the Global Manufacturing and Supply organization; including proposing mitigating actions to be executed to drive resolution, according to the priorities identified

· Ensure root cause´s comments for the relevant forecast variations versus last period, in order to increase transparency on the business needs and to feedbacks around viability for the proposed plan

· Advocate accountability and empower teams to act upon issues that fall under their scope.

· Promote the adherence to thresholds and tiering of issue classification to ensure issues are brought to the right platform as fast as possible and in line with decision authority.

· Facilitate the S&OE process and recurring meeting cadence with the right audience and agenda, liaise with S&OE attendees to drive short-term execution management and ensure discussions are decision-oriented.

· Ensure an effective feedback-loop from S&OE process to counterpart Commercial organizations, including visibility and transparency on decisions made.

· Develop relationships across the organization by identifying key relationships, empowering teams, and coaching or training as appropriate.

· Lead team to adopt new ways of working and actively promote the use of tools and processes in place.

· Play an active role as first point of contact with regards to the S&OE process and structure.

· Measure effectiveness and performance of the process through metrics and key performance indicators, while driving continuous improvement.

· Identify issues, demand or supply gaps and risks to be escalated for S&OP review; and coordinate decisions back to the S&OE forum.

· Cultivate a culture of trust in the systems and tools in place, while promoting a data-driven mindset to ensure accurate information is updated and available for the review process.

· Collaborate with the Performance and COE and PowerBI development teams to gather, prioritize, and release enhancements and improvemens to the S&OE dashboard (issue-logging tool).

· Understand the nature of products across platforms and markets, facilitate that resolutions proposed fit the scenario and oversee consistency of data that accurately reflects the supply and demand situation.

· Drive compliance within the region for the monthly demand consensus meetings and S&OE processes to ensure S&OP process focus on medium to long terms priorities

· Provide regular updates on performance to key commercial and GMS stakeholders.

· Cultivate team members building relationships with key commercial partners within their region and global GMS partners.

· Ensure a diverse, inclusive work environment where colleagues value their work experience and their skills are developed and strengthened.

Responsibilities

• Maintain an efficient document control, filling and retrieval system
• Provision of administrative support to Service sales team in preparation
  of quotations and contracts
• Working on the shipping documents such as bill of lading and shipping
  mark with logistic company and customers
• Generate Purchase Orders and Invoicing using In-house Expense Claims System
• Follow up timely on the payments from customers and payment to
  suppliers
• Organize meetings logistics including travel arrangements, visas, permits
  to enter customer facilities
• Team meeting reports and follow-up activities
• Prepare agendas for meetings and prepare schedules
• Open, sort and distribute incoming correspondence
• Assist Service team in ad-hoc project assignments, when required

Requirements

• Minimum Diploma in relevant field
• more than 3 years of working experience in Sales Admin/Shipping admin/Order processing fucntion
• Experience in Shipping documentation

To apply, please visit to www.gmprecruit.com and search for Job Reference: 23678
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 | EA Personnel: Arcus Ang | Registration No: R1985843

At least 6 years of working experience in IT operations and vendor management

Proactive and dedicated individual with strong leadership, and multi-tasking capabilities

Ability to build and maintain relationships with a wide array of people at both junior and senior levels

Experienced in and ability to navigate the Public Agency IT/System environment is preferred.

Experience in data analytics systems is preferred.

Experience in running incident, problem and change management processes. In-depth hands-on experience in mplementing processes as per ITIL framework.

incident, problem and change management, service transition.

Familiarity with security and access control measures to control privileged access to test and production environment.

Experience in networking technologies such as WAN, LAN, Network Security, Firewall rules, Load Balancers, VPNs and DNS.

Knowledge of disaster recovery, system backup and restore - Experience with cloud-based services (e.g. AWS, Azure) and project management tools (e.g. Atlassian, JIRA) are an added advantage - Experience with setting up and or running operations for research projects, and machine learning platforms will be an advantage

Job Responsibilities

• Liaise with 3PL for all distribution activities that include create Outbound Documents (OBD), picking of inventory and arrange shipment
• Confirm product picking and picking list with 3PL and agree lead time for loading and delivery
• Execute orders as per confirmed commitment and advise customer on order status
• Escalation to 3PL for any non-conformances as per agreed service level
• Monitor shipments, investigate reasons of delay, Ensure delivery was completed and compliance to customs regulations
• Monitor documentation for shipment i.e. delivery note, and creation of Delivery order
• Monitor performance of 3PL proactively to avoid customer complaints for late delivery and claims
• Execute customer orders according to agreed service level.
• Actively resolve issues and ensure timely communication with customers.
• Prepare shipping documents for all SEA Intercompany direct shipment orders, that include commercial invoice; packing list & COA.
• Send/dispatch full set of documents to customers.
• Follow up with source for documentation & revision if any
• Responsible for non-technical compliant handling process, including technical quality notification creation, follow up, feedback and compensation/return process
• Prepare and submit day-to-day operations and performance reports
• Follow up, closing and clearing invoices with Finance.
• Communicate to customers in a polite and service oriented style
• Follow related policies and procedures

Job Requirements

• Possess Diploma/ Degree from an accredited university in Operations Management or Supply Chain Management or Logistics or Business Administrative
• Min 3 years in customer service, order fulfillment, logistics arrangement
• Good communication skills
• Ability to work in multifunctional teams
• Ability to work as a part of a team
• SAP Proficiency of SD & LE modules
• Able to work under pressure

Other Information

• Working Location: CBD
• Completion Bonus: 1 Month
• Contract Period: 1 Year

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 23142

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

Funeral Advisor Trainee

• Working Hours: 5.5 day work week (8.30am - 5.00pm | Saturday 8.30am - 1.00pm)
• Location: Sin Ming
• Salary: Gross $3,200.00

Your duties include:

• Recommend packages, products and services, according to customers’ needs
• Advise and guide customers on funeral customs and traditions
• Plan and execute funeral event according to customers’ needs
• Collection and transportation of deceased
• Performing a variety of tasks during the funeral process, such as providing assistance during funeral rites, closing of caskets, etc.
• Collaborate with and lead the funeral service team to ensure efficient delivery of service and in accordance with SOPs, regulations and laws
• Prepare and conduct eulogy according to families’ needs
• Offer counsel and comfort to families of the deceased
• Collaborate and build effective relationships with customers and external vendors
• Conduct site visit during the wake duration

Requirements:

• Valid Class 3 driving licence is required
• Minimum 1-2 years of working experience in Sales / Customer Service / Events Planning
• Willing to do shift work and work overtime (including weekends and public holidays) when required

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Job Summary:

The incumbent will be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

Job Responsbilities:

• Answer all incoming calls promptly and politely
• Respond to customer enquiries promptly
• Basic knowledge on cargo commodity as per IATA rules and regulations
• Handle all air export shipment interface with multiple parties (internal and external customer/stakeholders) on shipment requirements
• Booking of flights with planning team
• Check on AWB/HAWB and all other necessary shipping documents and feedback to customer and overseas agent if any discrepancy/non-compliance issue
• Ensure all data are updated correctly in system
• Liaise with overseas agents on various requirements and rates
• Obtain rate approval from customer before shipment departs
• Provide flight details and feedback to customer on freight status timely
• To ensure AED compliance and job file closures within KPI
• Monitor shipment uplift and transit to ensure timely arrival/delivery to consignee, as well as updating shipment delays to shipper and destination stations whenever occurs
• Good understanding of customer’s SOP and shipment handling requirement by ensuring compliance prior to shipping, with customer satisfaction
• Monitor progress to achieve month end targets / annual objectives and KPI
• Supporting others on shipment execution when necessary
• Manage claims query, follow up with internal stake holders and vendors, and update customer
• Provide airfreight quotations upon application
• Take charge of Supplier’s invoice disputes
• Timely escalation of issues / concerns that requires broader attention and resolution
• Take on all other ad-hoc tasks delegated by Supervisor/Manager

Job Requirements:

• Minimum GCE ‘O’ levels with 1-2 years customer service-related experience. Experience in freight-forwarding(airfreight) is advantageous.
• Possess excellent communication and interpersonal skills
• Good written and spoken English
• Able to work over-time when required

Bollore Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability. We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.

Due to the current COVID-19 situation and the escalating visa/travel restrictions in place, we will be prioritizing candidates who are currently based in Singapore and do not require relocation. We will be reviewing the pandemic situation and will adjust our position in accordance and adherence to local authority.

We regret that only shortlisted applicants will be contacted. Thank you for your interest in Bollore Logistics Singapore.

• Working hours: 9am - 7pm
• Working days: 5 Days work (Off days will be on weekday)
• Locations: River Valley Rd (Great World MRT)
• Salary: Basic $2500 - $3200 + Commission + AWS + VB

Responsibilities:

• Greeting and welcoming guests, answering all calls and directing as needed and Talking with customers to select a grooming package
• Ensure all grooming appointments are properly scheduled
• Ensure workplace safety, hygiene level and cleanliness of the entire grooming centre
• Resolving customer problems as needed
• Assist Groomer Team on the day-to-day business operations
• Assist Daycare Team on the day-to-day business operations
• Assist in selling retail products & packages
• Handle and take care of dogs and cats
• Any other duties / tasks / projects as assigned

Requirements:

• Not afraid to handle and take care of dogs and cats
• Prior experience in customer service
• 5 Day Work Week (have to work on weekends & some PH)

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?

As a Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. You develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships. You are guiding and leading conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. As a CSAM, you partner with top customer Executives to create a customer success plan and steer against the agreed outcomes specific to drive business transformation. You will lead the execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities. You will partner with your customers to proactively identify opportunities for growth, optimize usage, and drive adoption.

Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Relationship Management

• Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and leads orchestration across internal/external stakeholders. Expands customer and partner relationships beyond the current Unified Support contract consumers with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.
• Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels.
• Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities. Partners with Account Team to create a customer success plan and contribute to the shared customer account plan in support of customer objectives specific to the customer's business transformation programs and common to their industry.

Technical Relevance

• Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities. Leverages broad foundational industry and technical expertise to enable customer success. Identifies complex customer scenarios (e.g., Independent Software Vendors [ISV], cross-cloud, partner) and aligns with technical specialists to identify relevant cross-cloud technology solutions. Strengthens Microsoft's position in the customers' cloud technology marketplace against competitors. Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.

Customer Success Leadership

• Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Promotes the organizational and customer success strategy with customers. Aligns Microsoft technology and services with the customer's goals and objectives to form a cooperative strategy. Engages in account team planning, promoting business and technical needs for change that challenge customer thinking. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health.
• Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages Microsoft delivery management methodologies, processes, and tools to manage and improve customer operational health. Proactively identifies and mitigates customer blockers by leveraging Microsoft solutions and services, and develops deliverable programs of work. Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads escalation management and communications for delivery programs in the customer account.
• Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback. Mobilizes resources to address actual and potential blockers to consumption, associated issues, and to ensure delivery on Customer Success Plans (CSPs). Holds accountability for identified consumption milestones and their completion. Partners with customers
• to proactively identify opportunities for growth, optimize usage, and drive adoption. Partners with customers to understand their business objectives, identify opportunities where Microsoft offerings can help achieve those objectives, and aligns Microsoft products and services to agreed-upon customer outcomes and account priorities. Leverages an understanding of the customer's needs and business objectives to identify opportunities where Microsoft can provide added value to maximize retention and minimize churn.

Other · Embody our culture and values

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR equivalent experience.

Additional or Preferred Qualifications

• 3+ years relevant work experience within customer industry.
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
• Project Management Institute (PMI) or equivalent Project Management certification.
• Prosci or equivalent certification.
• Possess or ability to attain a minimum Security Clearance for the Singapore Government

Job Description

• Attend to the needs of internal/external customers professionally and timely such that the customers vehicle turnaround time is kept within guideline.
• Quality check and provide professional recommendations for appropriate repairs, body & paint works or servicing, ensure works are done according to manufacturer standard & guidelines.
• Supervising and managing the day-to-day operations within the workshop, ensuring efficiency and productivity in the tasks performed.
• Ensuring compliance with health and safety regulations within the workshop, providing a safe working environment for all employees and visitors.
• Assist Immediate Superior in handling 1st level of complaint cases, meet up with customers, generating and assist inventory management, backorder, tools and workshop equipment, WIP, MTD, Monthly Contribution reports for ASMs analysis and action plans.
• Handling customer inquiries, complaints, and ensuring a high level of service quality is maintained. This might involve interacting with clients to understand their needs and address any concerns or issues.
• Perform functional role to support QL customer service team during peak period or manpower shortage situation.
• Work closely with Immediate Superior to look into service gaps / areas for continuous improvement and assist in the implementation of counter measures and evaluation plans on service gaps.
• Working with other departments, such as sales, marketing, and product development, to ensure seamless service delivery and address any interdepartmental issues affecting service operations.
• Monitoring key performance indicators (KPIs) to assess the performance of workshop / service operations and making adjustments as needed to improve efficiency and effectiveness.
• Any ad-hoc tasks assigned by Immediate Superior e.g., liaising with vendors, contractors and discussion with Business Development to launch aftersales promotion activities etc.
• Prepare necessary reports when require.

Requirements

• Diploma in Mechanical Engineering or equivalent.
• Minimum 3 years relevant working experience in workshop environment / service operation in automotive industry is preferred.
• Proactive and independent with positive attitude.
• Strong customer service mindset
• Mon to Fri, 8am 5pm; Alternate Saturdays, 8am 12.30pm, Ubi
• Job Reference: L77VVY8X

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

Front Desk (Pet Shop)

• Working hours: 9am - 7pm
• Working days: 5 Days work (Off days will be on weekday)
• Locations: River Valley Rd
• Salary: Basic $2500 - $3200 + Commission + AWS + VB

Job Description

• Greeting and welcoming guests, answering all calls and directing as needed and Talking with customers to select a grooming package
• Ensure all grooming appointments are properly scheduled
• Ensure workplace safety, hygiene level and cleanliness of the entire grooming centre
• Resolving customer problems as needed
• Assist Groomer Team on the day-to-day business operations
• Assist Daycare Team on the day-to-day business operations
• Assist in selling retail products & packages
• Handle and take care of dogs and cats
• Any other duties / tasks / projects as assigned

Requirements

• Not afraid to handle and take care of dogs and cats
• Prior experience in customer service
• 5 Day Work Week (have to work on weekends & some PH)

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Job Descriptions

Manage inbound and outbound calls in a timely manner
Follow SOPs when handling different topics
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
Build sustainable relationships and engage customers
Keep records of all conversations in our ops center databases
Meet personal/team qualitative and quantitative

Expand reseller business

Job Requirements

Min. Higher Nitec in any service-oriented field
Min. 1-year experience in a customer support role

Can communicate in chinese
Familiar with CRM systems and practice
Able to work under pressure, adapt and respond quickly

Assistant Service Engineer / Service Engineer

• Salary: $2000- $3500
• Location: Gul Crescent [Company Transport @ Chinese Garden, Lakeside, Boon Lay]
• Working Hours: 8.15am - 5.45pm
• Working Days: 5 Days [Monday - Friday]

Job Description:

• Must be able to perform troubleshooting on various electrical circuitry
• Engine and hydraulic knowledge with 2 years working experience in automobile industry (Electrical & Mechatronics) will be an advantage
• Assist Service Manager to manage the service department
• Able to lead a team of technicians and engineers to provide excellent service support

Requirements:

• Minimum Diploma in electrical and electronic or mechatronics engineering
• Posses Class 3
• Min 3 yrs experience

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Brief description of the Restaurant

Founded in 2012, the heart and soul of Bitters & Love involves a team of passionate, dedicated individuals, coming together collectively to provide; quality drinks, exceptional service; with a shoulder to cry on or celebrate your promotion with. We are not in the business of just food and drinks, we are in the business of people and relationships. We want to create a community where people gather, make new friends, reconnect and bond over a tipple or two.

Job Descriptions

• Serving customers.
• Clear and turning table.
• Taking orders and cashiering.

Benefits

• Transport provided after midnight shift, tips split end month

Working hours

• Wed - Sat: 12pm - 3pm, 6pm - 12am
• Sun: 11am - 4pm
• mon and tues close