Overview
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Global CE Application Service Engineer.
As a Global CE Application Service Engineer you act as the subject matter expert of the data center Building Automation (BAS). You will be responsible for application support, service management, troubleshooting, maintenance, upgrades, optimization and security of the control system. You will be required to analyze controls monitoring data to proactively identify issues and provide optimization to controls standards to increase availability, efficiency and sustainability. You will be responsible to manage or support global service of the third party controls vendors, driving improvements to the systems and evaluation of new products. In this role you will be part of the global Datacenter Monitoring and Controls Engineering (DMCE) team, where you can work with a technically diverse team to learn and contribute to many aspects of control systems – execution, telemetry, security, service, operations and optimization. This is a flexible role allowing you to fully work remote.
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Global CE Application Service Engineer you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Responsibilities:
- Troubleshoot issues within the BAS and deploy appropriate fixes to resolve root cause(s).
- Track and implement engineering improvements for the BAS, including programming updates, software upgrades, executing new standards, and retrofits.
- Track and implement security improvements or fixes.
- Share insights and best practices to improve development and operations of system, platform, or product components while maintaining application quality and availability.
- Participate in design reviews and contribute to BAS improvements with awareness of cost management.
- Monitor, analyze, and utilize telemetry data to identify patterns that impact the system, enabling data reporting or telemetry.
- Implement reliable, scalable, and high-performance BAS solutions across teams and regions.
- Embody our culture and values.
Qualifications
Required Qualifications:
- Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Controls Engineering or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, or systems engineeringOR equivalent experience.
Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
While not required, we also look for the following Preferred Qualifications:
- Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Controls Engineering or related field AND 5+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
- Mission Critical facility experience.
- HMI development in BAS or EPMS systems
- Experience with BACnet, IEC61850, OPC UA, and/or SNMP communication protocols
- Project management experience with a focus on agile methodologies
- Ability to manage, prioritize and successfully execute multiple concurrent mission-critical infrastructure projects.
- Ability to balance competing demands for resources, adapt to changing priorities, and deliver projects on-time and in adherence to deadlines.
